Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 59,741 total complaints in the last 3 years.
- 21,454 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon first illegally, preemptively charged me a restocking fee on the return that I made of an iPhone 12 Pro, 256 GB, Unlocked, *Renewed Premium* device, shorting me $169.80 on the full refund amount that I am still due. Per the one-year satisfaction guarantee for Renewed Premium devices (electronics renewed by Amazon), I was still well within the one-year time frame of a return for any reason at all. The end date for the one-year period is in September 2023.But an Amazon Leadership Team member sent me an email after we spoke on the phone promising me that although I was wrongly charged the restocking fee that all I would need to do is call them to request the refund of that inappropriate fee when they received the return. When I called yesterday, they lied to me and told me that there's no refund since the device was received "damaged," refusing to specify in any way at all HOW the device is damaged and also totally refusing to report said '"damage" to the courier, DHL, so that I could pursue an insurance claim with DHL.Amazon has been severely cruel to me regarding this return since I first considered it in September. They told me the lie that a restocking fee must be paid and they also went as far as telling me a couple times that I could not even return the phone because it was more than 30 days. Amazon's criminally fraudulent behavior on the part of so many staff has convinced me by now that it's not an accident at all. That Amazon trains its staff to defraud ******************************** refused to put the $169.80 on my account as a credit. Amazon will not give me any proof of the damage. I have two witnesses from staff at DHL who can attest to the fact that the phone was in perfect condition at the time of sending and that it was wrapped in five layers of bubble wrap.Amazon also sent me an unsigned email this morning saying never to place another order because it may be cancelled. This abuse clearly because I asked repeatedly for PROOF OF DAMAGE. I am horrified.Business Response
Date: 01/30/2023
Hello,
I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
We look forward to seeing you again soon.
*****
Amazon.com
*****************************Customer Answer
Date: 01/30/2023
Complaint: 18943770
I am rejecting this response because:It is not a response but a request for information.
The order number is 111-5590403-0482655
Sincerely,
***********************Customer Answer
Date: 02/01/2023
This is for complaint #********.
I mentioned this in the original text for the complaint but did not include a screenshot at that time.
This is a veiled threat to close my account. Again, only because I asked repeatedly for proof of damage. Although it says "thank you for your response," there is no previous thread. This was originated by Amazon staff, I believe, intentionally to intimidate me in an effort to deter me from continuing to pursue my legal right to either the refund of the restocking fee or provide proof of damage for an insurance claim with DHL.
There was no follow up.
Basically anytime Amazon says they're going to contact me in 24 to 48 hours, it NEVER happens.
The consistency of the abuse of me by all Amazon staff really makes this seem very much a systemically intentional disregard for the law.
Clearly, absolutely the only reason that the message below was sent to me was for the purpose of a silencing intimidation: They wanted me to stop asking for proof of damage.
I chose to place more orders immediately because I suspected that they were going to try to use the fact that I hadn't made a purchase since the iPhone in August as a just cause to close my account. I have successfully placed another delivered order, but **I still want the reassurance from the Amazon staff responding here that my account is protected.**
No one should be threatened with a closed account for asking for a company to comply with the law and offer proof of damage or at least to report said damage to the courier. Personally, I do not believe the phone was damaged and I believe that is why there is no proof and not even one sentence written anywhere specifying in what way the item was damaged.
---------- Forwarded message ---------
From: <*********************************>
Date: Sat, Jan 28, 2023, 7:37 AM
Subject: A message from Amazon
To: <****************>
Hello,
Thank you for your response. Your account is currently under review by the department in charge. We will be reaching out to you via email in the next 24 to 48 business hours.
We ask you not to open new accounts because any new orders that you place may be canceled.
Sincerely,
Account Specialist
Amazon.com
************************************
================Customer Answer
Date: 02/01/2023
One more thing to note is that Amazon has also entirely refused even a response to all of my requests to investigate the employee, ************, at the ************* in *********, who reported -without any documentation- that the device was received damaged.
When I ask if they will report the criminal activity of an employee, they ignore me and redirect. When I ask if they will report the programming "error" that steals the restocking fee from Renewed Premium device returns, they ignore me.
In essence, this refusal of reporting of criminal staff and supposedly bad programming (that does seem to me to be intentionally programmed wrongly this way for the purpose of theft) communicates that Amazon has no internal investigatory mechanism and simply does not care when fraud is reported. Amazon's method of "resolution" of reported crimes by Amazon staff is to keep on lying to the customer.
In my opinion, all of this lying is a form of psychological torture. I am horrified by it.
I am a victim of Amazon on multiple levels at this point. Amazon not only has stolen money from me and committed fraud against me, but Amazon is also trying to derail my mind and get me to think I misunderstood something and don't know what's going on. It is gaslighting abuse to continue to lie about the contract terms instead of admitting their errors and reporting the criminal employee and the frankly criminal programming "error" that preemptively charges a restocking fee on any Renewed Premium device returned within its one-year return window (if yet 30+ days after purchase).
Why does a billions-dollar company feel the need to steal from its customers and feel entitled to violate contract law and not abide by its own contract terms? Why does this company feel so entitled to abuse its customers that - instead of correcting the bad programming and also investigating and chastising a criminal employee - the actions taken are all against the customer, even to the point of psychological torture by gaslighting denials of the reality of the purchase details? Why does Amazon feel the right to make an empty claim of "damage" that is entirely unproven, unspecified even in a written description, and to refuse to report said "damage" to the courier?
I think I know the answers to all of these questions:
Because, so far, it can do so without consequences nor investigation - Amazon has had great success in its practice of defrauding its customers by denying contract terms.
There is no way I am their first victim. The uniformity in the disregard for the law by all Amazon staff addressed on this topic makes it very clearly that the norm for Amazon is to bulldoze the customer and vehemently reject all efforts at a just resolution.Customer Answer
Date: 02/01/2023
Amazon is still refusing to respond to the continuing criminality of this misconduct by employees of approving an illegally preemptively charged restocking fee and denying the refund of it based on a false report that the iPhone was received damaged, while also continuing to deny that there is any proof.
This email I am forwarding demonstrates more lying on the part of Amazon staff. The device was purchased August 31st and Sept 12, 2023 is the return window end date. If the end date were Sept 12, 2022, that itself would have been less than 30 days. Amazon is behaving very inappropriately.
Amazon also continues to refuse to offer proof and will not communicate to DHL that the device was received damaged.
All of this criminally fraudulent misbehavior on the part of Amazon staff forces me to wonder just how many times Amazon has successfully stolen the restocking fee from other customers. Most people would just give up when facing this much abusive disregard for the truth and contractual obligations.
---------- Forwarded message ---------
From: <*********************************>
Date: Wed, Feb 1, 2023, 12:01 PM
Subject: A Message from Amazon Customer Service
To: <****************>
Your Account
Amazon.com
Message From Customer Service
Hello ******,
I understand your concern regarding the order number 111-5590403-0482655.
I apologize for the inconvenience you have experienced as that's not exactly what we want our customers to experience.
In general, we'll issue a full refund when an item is returned in new condition within 30 days of the delivery date
Return window was expired on Sep 12 but this item was received at return center on Jan 26.
On this occasion, we can't refund the restocking fee. A restocking fee applies when an item is returned outside of the 30-day return period.
Youre able to find additional information about returns and refunds on this Help page: ********************************************************************************
Thanks for your understanding.
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Amazon.com
Thank you for your inquiry. Did I solve your problem?
Yes No
Your feedback is helping us build Earth's Most Customer-Centric Company.Customer Answer
Date: 02/03/2023
It is an audio file that once again demonstrates that Amazon has no interest whatsoever in abiding by the law.
I learned today from a lower level staff member that my account has been assigned to the *** Department. I looked up Amazon *** **** and on Reddit it says it is an acronym that stands for "Concession Abuse Protection" and exists "to prevent fraudsters from getting a refund by lying about not getting the item." I had previously asked several times also to be informed as to what department my account was assigned when staff would tell me, "It's assigned to a specialist department." When I was just transferred today, the employee told me that he could not identify his department per policy. I guess Amazon's "policy" here is to secretly target individual customers. He went further and then told me the *** Department doesn't even exist. I will have to send that recording when the call is ended, which is currently still going.
Obviously I received the item because I returned it. This is a totally inappropriate assignment of my account. In my experience, the *** acronym is more like "Customer Abuse Privilege," because every one of them is a sadistic psychopath who demonstrates total disregard for the law and the rights of an individual citizen to be treated lawfully and with respect.
Amazon is demonstrating criminal disregard for the law and participating in a practice of targeting clients in secret, the way they have consistently been targeting me for months now.
I decided to include this audio file of ******** because what this *** supervisor did was particularly flagrant. She forwarded me a previously sent email from a different Leadership Team member who acknowledged to me that the restocking fee being charged preemptively was inappropriate. Then she later denies the existence of that very same message. This type of gaslighting qualifies under the state law of ****** (the location of the fraud of falsely reporting that the phone was received damaged without providing any proof at all) as malice. It is malicious intent that Amazon consistently displays by endlessly gaslighting me.
I have a new request here in this complaint: REMOVE MY ACCOUNT FROM THE *** DEPARTMENT. STOP TARGETING ME.
Customer Answer
Date: 02/03/2023
This is for the complaint #********.
It is in Spanish but it is a message from DHL rejecting my request for an insurance claim in the absence of photographic evidence.
Amazon has only committed fraud by claiming the device was received damaged. I need photographic evidence from Amazon or I need Amazon to refund me the restocking fee.
An empty claim of damage without proof for the purpose of the theft of $169.80 is fraud.
Amazon has committed fraud, theft and malice against me, according to ****** state law.
---------- Forwarded message ---------
From: DHL ************* Per <*****************>
Date: Thu, Feb 2, 2023, 3:37 PM
Subject: Re: DHL EXPRESS GUIA: 2883823504
To: <****************>
*************. Trono
Buenas tardes,
Retomando nuestra comunicacin deseamos informarle que nuestros colegas en *** nos validan que no es posible procesar la solicitud de dao ante Amazon sin el sustento respectivo del incidente.
Inclusive deben haberse comunicado directamente con usted para que tambin les brinde la informacin necesaria requerida.
Lamentamos la situacin, pero exhortamos a que pueda presionar a Amazon a fin de que ******** llegar las fotografas del dao.
Estaremos cerrando de forma tem***al el caso y lo retomaremos una vez nos contacte con dichas fotografas.
Sin ms *** el momento nos despedimos.
Gracias *** su atencin.
De tener algn requerimiento adicional posterior, agradecemos pueda contactarse de forma directa a nuestra central de servicio al cliente al *******; de lunes a viernes 08:30 a 17:30hrs.
Para consultas o requerimientos ajenos al presente caso lo invitamos a utilizar nuestras herramientas digitales y ******* de contacto.Customer Answer
Date: 02/03/2023
This is for Complaint #********.
This is an audio file (**** MB) of a representative dialogue of ALL the staff and supervisors with whom I have spoken about the issue of Amazon's empty claim of damage. First lower level staff promises to transfer me to someone with a resolution. Then the supervisor is dismissive, disrespectful, refuses to answer all questions fully (if at all other than negation), seems to truly enjoy breaking the law, refuses to provide proof of damage, refuses to communicate to DHL that the device was received damaged, will not provide any explanation as to why a credit in the value of the restocking fee cannot be placed on my account, then hangs up on me.Business Response
Date: 02/11/2023
Hello ******,
I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your BBB Complaint and I'm sorry to learn you're unhappy about the restocking fee that was charged on your order.
We have checked with our returns team and they've informed us the restocking fee was rightly charged as per the condition of the item arrived in returns.
Unfortunately, we're unable to refund the restocking fee.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*****
Amazon.com
***********************************Customer Answer
Date: 02/13/2023
Please add to my complaint:
Amazon messaged me directly from their email named ***********************************************. The rep stated that the refund would not be given because it was charged appropriately due to damage to the phone.
I find this to be yet another effort at willful deception, (1) still no proof of damage and (2) a *malicious* manipulative move to pretend to be aiming at resolution through the BBB while actually avoiding a direct response here.
I told them AGAINST for about the 20th time that I need to be given proof in photos (so I can file a insurance claim with DHL).
Otherwise, without any proof, it is an empty claim of damage for the purpose of the theft of $169.80 from me, i.e. FRAUD.
I also told them to message me through the BBB's own portal as they should.
Customer Answer
Date: 02/17/2023
I have included below a previous message from a Leadership Team member that also has received no follow up. No one has told me anything in any medium regarding removing my account from the criminal *** Department nor given any response to my very many requests for proof of damage or the refund of the illegally preemptively withheld restocking fee that violated the Renewed Premium contract.
Amazon truly has shown zero interest in resolution thus far.
Amazon only continues to demonstrate flagrant disregard for the law and absolutely blind acceptance of their crimes against me. For example, in the singular "response" via BBB (not including the other message that only asked for the order number), all the representative did was reiterate that a fraudulent claim of damage is enough reason to steal from me, offering no proof of damage and refusing to acknowledge that an empty claim without proof for the purpose of theft is FRAUD.
Does Amazon not know what fraud is? Or does Amazon understand what fraud is so well that Amazon will continue to enact this criminal fraud against all its victims with no shame, no remorse and no intent to ever stop because everyone else just gives up? How much money has Amazon stolen from its customers by this illegally discriminatory targeting through the *** Department? Is this system of fraud just too lucrative to quit, Amazon? How many thousands of dollars have you stolen with the "bad programming" that violates the Renewed Premium contract, preemptively illegally charging that restocking fee and then falsely reporting unproven damage? Are you gonna fix that "bad programming" that criminally violates contract law? Or did you program it that way on purpose for anyone who *** decided to target?
It sure doesn't seem like any of this could possibly be an accident when Amazon does not demonstrate any interest whatsoever in correcting (or even directly admitting) any of this criminal activity, including not fixing the "bad programming" nor providing proof of damage nor refunding the criminally withheld restocking fee.
---------- Forwarded message ---------
From: <*********************************>
Date: Sun, Feb 5, 2023, 3:00 PM
Subject: A MESSAGE of ****** from the Amazon Leadership Department.
To: <****************>Message From Customer Service
HelloJaclyn,
Due to our conversation through chat, I have requested the removal of the banner created on top of theOrder ID: *******************. Since customer service retail nor leadership team works with the team that you are referring your concerns with, we cannot deny or confirm the information within the system, since we do not have enough data to directly give an answer.
The email has being sent to such team with the attachment of the following information that you wanted us to add in the email sent to the department; "
I am a fivefold victim of crimes by Amazon now: first violation of contract terms (preemptive withholding of restocking fee on a Renewed Premium product), fraud (false reporting of damage with no proof), malice (gaslighting denials of the facts on my account), discrimination (unlawful assignment to targeting by ***), theft (removal of $169.80 from my refund amount)."
I have sent you the information of our legal department and corporate in case that you would like to reach them.
I hope this query is being resolved as soon as it can be.
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
******Amazon.com
Thank you for your inquiry. Did I solve your problem?
Yes NoYour feedback is helping us build Earth's Most Customer-Centric Company.
One more question is: Why does Amazon hide from its customers the very existence of *** or an account's assignment to *** if Amazon is so sure that *** is not doing anything untoward, immoral or criminal? Or is it that Amazon knows exactly how criminally discriminatory is the *** Department and intentionally keeps the *** Department hidden for that reason? It sure seems like *** Department staff view themselves as the strong arm or hitmen for Amazon. Once you're a ***** they will make you hurt. They are proud of the harm that they cause. You can hear their sickly self-satisfied sadistic smiles as they deny your rights as a consumer and affirm Amazon's violations of the law will never stop. As long as *** is in control of your account, you will suffer. They will make sure of that. They basically promise to never stop abusing you.
Again, just this morning in response to another request for proof I sent, Amazon sent me this same verbatim email that does NOT contain any proof of damage, nor any suggestion even of an interest in resolution.
All Amazon says to me is, effectively, "Our empty claim of damage without proof is okay. Our theft of $169.80 from you is okay. Our crimes are okay. You have no rights. We do not respect the law. We don't have to. We do this type of fraud all the time. You're the only one who won't stop pushing it. Just give up like our other customers and let Amazon bulldoze you. Just let us abuse you and steal from you. We don't have to follow the law. FRAUD is what we do."
Customer Answer
Date: 02/21/2023
Amazon will not stop sending the same exact message signed by someone else that effectively states that Amazon loves its fraud and feels no responsibility to provide proof. Every single time I have received this same message verbatim, I respond "SEND ME PROOF OF DAMAGE," they have not ever given any proof. THIS IS FRAUD.Customer Answer
Date: 02/21/2023
I am ************************
This email contains yet another verbatim excuse that does NOT provide PROOF.
It also addresses me as a "Mr." and refers to me as a "he." And was copied to an unknown email in the ******** state Office of the Attorney General --- which was not mentioned by the sender and does NOT have any reason except for yet another malicious attempt to intimidate me.
Amazon is behaving extremely criminally. Amazon refuses to acknowledge that they have committed multiple crimes against me by first violating contract law and then commiting fraud to maintain the theft of $169.80.
WITHOUT PROOF OF DAMAGE, IT IS FRAUD.
THEY CAN'T JUST SAY IT'S DAMAGED AND NOT PROVE IT. IT IS THEFT FACILITATED BY FRAUD WITH MALICE AFTER VIOLATING CONTRACT TERMS.Customer Answer
Date: 02/21/2023
I am ***********************. I have continued to try to get Amazon to provide proof of damage or the refund of the illegally preemptively withheld restocking fee that violated the Renewed Premium contract.
Here below is a chat that is representative of the total disregard for the law and my rights and me as a person that Amazon staff consistently displays. I was asked about 10 times how do I even know about ***, which for me proves (along with the sass of the rep who later denied being part of *** in yet more gaslighting) that Amazon knows *** is criminally discriminatory. Amazon will not directly acknowledge that they are targeting me. They refuse to specify that it is ***, but it is always ***. *** exists for the purpose of abusing individual customers in total violation of the law and our rights.
Amazon will not be reasonable. Amazon will not respond to my questions. Amazon will not provide proof of damage. Amazon keeps telling me that someone will look into this and get back to me, but all that ever comes is that same email I sent to you earlier that sanctions by fraud by Amazon by refusing to even consider offering proof. Amazon clearly believes that the law does not apply to Amazon. They are discriminatory and cruelly malicious gaslighters who appear to believe that if they tell me enough times that the truth (that without proof of damage, charging that restocking fee is fraudulent theft) isn't true or is irrelevant that I just will let go of reality and enter into their domain of deception where Amazon can steal from whoever it decides to target.
My account is clearly still assigned to *** or it wouldn't be referred to *** as was stated in the chat.
I still have not received any response on how to remove my account from the viciously malicious and criminal *** Department.
"Loading previous messages...
Messaging Assistant | ****************
Hi! It's **********************'s messaging assistant again.
So, how can I help?
7:29 AM
Something else
7:29 AM
Messaging Assistant | ****************
Sorry for that. Type a little about the situation so that I can give you the right options.
7:29 AM
Need a **************** Associate
7:29 AM
Messaging Assistant | ****************
Ok, you can chat with an associate now or request a call back.
You can also go to your **************** hub to fix most things or to search help pages. What do you prefer?
7:29 AM
Chat with an associate now
7:29 AM
Messaging Assistant | ****************
If you have details you think would help the associate, type them here.
An associate will join the chat.
7:30 AM
E
******* has joined and will be ready to chat in just a minute.
******* | ****************
Hello :) My name is *******. I'd be happy to lend my assistance on the matter. How may I service you today?
E7:30 AM
Hi, I received an email today that was also copied to an unknown entity at the *** in Virginia. The crimes against me have been committed in ******. It was not explained by Amazon why the email was copied to the *** in Virginia. I want to understand.
Complaint Notification No. 960384
That is the subject line.
Please send me any and all content you have on my account associated with that complaint number.
7:31 AM
Edmonte | ****************
Thank you for the information.
E7:32 AM
It seems like Amazon was pretending to respond to the *** in Virginia. But why would Amazon do that? Why would Amazon do more criminally malicious things just to intimidate me?
7:32 AM
Edmonte | ****************
May I know the email address this email was sent from so that I can confirm wether is from Amazon or not please?
E7:32 AM
***********************************
Why does Amazon want to go to war over $169.80.
Why does Amazon feel entitled to commit fraud?
An empty claim of damage WITHOUT PROOF for the purpose of THEFT constitutes *****.
7:34 AM
Edmonte | ****************
I'm really sorry that you feel intimidated at the moment. I'm REALLY not clued up about the issue since this is handled by our fraud team.
E7:35 AM
Give me the contact info for the fraud team.
7:35 AM
Edmonte | ****************
I'd be happy to transfer you to our fraud team if you wish to receive more insight on the issue?
E7:35 AM
*** has been criminally abusing me for many months now.
Is the "fraud team" the same as ***? AND THAT MEANS THEN THAT THE ***** **** IS THE **** WHO COMMITS ***** AT AMAZON.
I AM A VICTIM OF CRIMINAL ACTIVITY AT AMAZON BY AMAZON STAFF AGAINST ME.
Several crimes have been committed.
Fraud, theft, malice, violation of contract law.
I want answers.
I don't want to be transferred to the remorseless criminals maliciously abusing me.
7:37 AM
Edmonte | ****************
May I have your number so that I can arrange a callback for you?
E7:37 AM
I want to know WHY Amazon has emailed the *** in Virginia.
I need you to tell me.
I'M NOT GETTING A CAL BACK.
Tell me, right here, in writing.
STOP FACILIATING CRIMINAL ACTIVITY AGAINST A CLIENT.
Send me the email for the "fraud team."
AND ANSWER MY QUESTION: IS "THE ***** ****" ***
?
Do not veil any more information
IS MY ACCOUNT STILL ASSIGNED TO ***?
ANSWER MY QUESTIONS HERE NOW.
7:39 AM
Edmonte | ****************
As advised, I do not have the answers you seek. I do not work in the department with the answers you require. If you speak to them, you'd find what you're looking for, but I can assure you I dont know.
E7:39 AM
You know who the fraud team is!!!!
YOU ARE PROBABLY *** YOURSELF!!!!
ANSWER MY QUESTIONS ABOUT AMAZON'S OPERATIONS GENERALLY.
YOU HAVE DON'T HAVE TO HAVE SPECIFIC DETAILS ABOUT ME TO TELL ME IF "THE ***** ****" IS ***.
Is "the fraud team" ***?
All of you are malicious.
7:41 AM
Edmonte | ****************
How do you know about ***?
E7:41 AM
I don't deserve to be the victim of theft and fraud.
ANSWER MY QUESTION!!!
You don't ask me questions!!!
7:41 AM
Edmonte | ****************
Sorry?
***** AM
You are ***, aren't you?
IS "THE ***** ****" ***?
7:41 AM
Edmonte | ****************
Firstly, you're contacting me for help.
E7:42 AM
You're not helping.
You're being abusive
You are continuing the malicious attack on me.
7:42 AM
Edmonte | ****************
There is absolutely no reason to shout at me and I don't know what your concern or issue is.
E7:42 AM
You are vicious.
I AM TEXTING YOU.
There is no sound.
IS "THE ***** ****" ***?
7:42 AM
Edmonte | ****************
How do you know about ***?
E7:43 AM
Why not answer the question if all you want to do is "help" and you're not part of an illegally discriminatory department that targets individual customers?
IS "THE ***** ****" ***?
I am sending this chat to the ************************** in ******.
You prove that I am targeting by asking me how I even know *** exists. Why does Amazon hide the existence of this criminal department except that Amazon knows exactly how criminal it is.
IS "THE ***** ****" ***?
ANSWER MY QUESTION.
7:44 AM
Edmonte | ****************
You're most welcome to do that. Kindly be advised, that I have offered you twice to speak to the fraud team.
E7:44 AM
IS "THE ***** ****" ***?
IS "THE ***** ****" ***?
IS "THE ***** ****" ***?
IS "THE ***** ****" ***?
IS "THE ***** ****" ***?
7:44 AM
Edmonte | ****************
How do you know about ***?
E7:44 AM
IS "THE ***** ****" ***?
IS "THE ***** ****" ***?
7:44 AM
Edmonte | ****************
How do you know about ***?
How do you know about ***?
How do you know about ***?
How do you know about ***?
E7:44 AM
This is not assistance
Why do you keep asking me that?
You want to keep your crimes private from the legal authorities in the ***?
You want to be able to abuse clients without any oversight?
Do you work for ***?
IS "THE ***** ****" ***?
7:46 AM
Edmonte | ****************
Not at all. I wanted to know how you were able to specifcially point out the ***** team?
E7:46 AM
Is my account assigned to ***?
I want you to do your job. But apparently your job is to abuse me.
You have not answered even one of my questions.
And you have maliciously and spitefully, abusively, thrown questions back at me in a completely unprofessional manner.
You are not helping me.
You are intentionally hurting me.
Your goal is to hurt me.
7:47 AM
Edmonte | ****************
I'm unable to confirm. Im really sorry if you feel abused, this is surely not my intention. I need informtion before I can refer you to the *** or Fraud team.
I hope you understand my limitations.
E7:48 AM
YOU ARE ABUSING ME.
It is a fact and not a feeling.
You will not answer any of my questions.
AND THAT IS YOUR JOB IN THIS CHAT.
7:48 AM
Edmonte | ****************
But I do not have any information about your case. We purely work in customer service.
***** AM
Is my account assigned to ***?
You can see that.
IS "THE ***** ****" ***? You do know that
These are things customer service representatives know.
7:49 AM
Edmonte | ****************
So I assume you worked here, correct?
E7:49 AM
Do you think sarcastic condescension is professional?
Answer my questions.
IS MY ACCOUNT ASSIGNED TO ***?
IS "THE ***** ****" ***?
7:50 AM
Edmonte | ****************
I advised you serveral times that I do not have the information you are looking for ******.
E7:50 AM
Does Amazon believe that the law does not apply to Amazon? And that illegally targeting individual customers is discrimination but you're just allowed to do it.
7:51 AM
Edmonte | ****************
If you do not wish to hear this from me, would you like to here it from someone else?
E7:51 AM
I want you to realize how criminal you are.
I know you have no conscience or you wouldn't have been assigned to *** yourself.
Amazon clearly chooses the most heartlessly malicious and evilly sadistic staff it has to work in ***.
Theft and fraud are crimes.
7:52 AM
Edmonte | ****************
I am sorry if you feel that way, but if it does you any justice, I do not work in the *** department.
E7:52 AM
If Amazon has a fraud team that only commits fraud against its clients, Amazon is intentionally criminal.
7:53 AM
Edmonte | ****************
You're speaking to a ********************** Business associate.
E7:53 AM
You have no interest whatsoever in anything but hurting me.
Your job is to hurt me.
Or you wouldn't be so sassy, cruel, flippant and mean.
I do not believe you are not instructed to make every effort you can to escalate me.
Amazon has been targeting me for MONTHS.
7:54 AM
Edmonte | ****************
I'm sorry for the inconvenience you've experienced until this far. Let me get hold of a Supervisor for you since the situation is beyond me to assist.
E7:54 AM
You need to look at yourself as an individual and decide what is best for your own personal development. Is it working for a trillionaire who just abuses people who ask him to follow the law?
***** HAS OCCURRED.
Without proof of damage for the purpose of theft, a phone was reported as "unsellable." I have had $169.80 stolen from me based on that fraud.
No proof of damage = Fraud
No one has investigated ************** No one will offer any proof at all.
NO PROOF = *****
7:56 AM
C
***** has joined and will be ready to chat in just a minute.
Do you feel proud to work for a company that has billions of dollars and targets an individual disabled woman over $169.80 that she is owed instead of abiding by the law?
I just had an occular migraine so bad yesterday that I had zigzagging rainbow light blocking part of my vision.
Do you think Amazon stressing me out is unrelated? It is directly related. Amazon is putting my life in danger. I may have a stroke because of this.
Amazon is killing a disabled woman over $169.80.
Are you all at *** proud of murdering a woman?
Are you happy to be killing a disabled woman?
That's what's happening. I bet you would be happy if I died. *** would have served its purpose, which is none other than viciously harming individual clients in total violation of the law and their rights as consumers.
8:00 AM
T
****** has joined and will be ready to chat in just a minute.
Tarryn | ****************
Hello, my name is ******. Please give me a moment to review the previous correspondence.
T8:04 AM
You are killing a disabled woman. And I know you are proud of it. Amazon has engendered this extremely evil attitude in all of you against me. All I have done is ask you to comply with the law. And if there is no proof of damage, the law dictates that you have no right to steal from me.
Either provide proof of damage in photos so I can pursue and insurance claim with DHL. OR REFUND the illegally preemptively withheld restocking fee that violated the Renewed Premium contract when it was charged in advance of the return.
Stop doing everything you can just to escalate and abuse a disabled woman.
Follow the law.
Amazon is endangering my life.
8:08 AM
Tarryn | ****************
Due to the nature of this order, I need to get you through to a specialized team, let me see if they are currently available. Please hold for me a moment?
T8:08 AM
Will it be ***?
8:08 AM
Tarryn | ****************
That is correct yes
T8:08 AM
Who is the specialized team?
*** is the problem.
8:08 AM
Tarryn | ****************
The *** team
***** AM
You say, when I tell you they are killing me, that I should talk to them.
Do you want me to die?
8:09 AM
Tarryn | ****************
Due to the nature of this order, I need to get you through to a specialized team
T8:09 AM
Is "the fraud team" ***?
8:09 AM
Tarryn | ****************
Due to the nature of this order, I need to get you through to a specialized team
T8:09 AM
*** is the one who is commiting fraud.
You are all dehumanizers.
This is cruel malice.
8:09 AM
T
***** has joined and will be ready to chat in just a minute.
***** | ****************
Hello, my name is *****. I will be happy to help you today.
T8:11 AM
Either provide proof of damage in photos so I can pursue an insurance claim with DHL. OR REFUND the illegally preemptively withheld restocking fee that violated the Renewed Premium contract when it was charged in advance of the return.
You represent ***?
8:11 AM
***** | ****************
Please allow me a moment while I check this for you.
T8:13 AM
I have been waiting for minutes already.
The only reason I was told I am being transferred to *** is that my account is still assigned to ***. *** IS CRIMINAL. *** HAS SANCTIONED MULTIPLE CRIMES AGAINST ME BY AMAZON, INCLUDING *****, THEFT, MALICE AND VIOLATION OF CONTRACT LAW.
No one is resolving anything. Amazon clearly feels entitled to break the law and to abuse this disabled woman.
Do you represent ***?
*** IS KILLING ME.
The effect this is gaslighting criminality is having on my brain is very damaging.
If *** does NOT want to kill me, *** needs to comply with the law.
8:17 AM
***** | ****************
I've transferred the contact to the concerned department and you'll receive the response within 2 days
T8:17 AM
If *** does want to kill me, I will not be treated fairly or have my legal rights recognized by ***.
All they do is lie.
They do not send any proof.
And they do not refund me what they stole.
Who is the "concerned department" - identify it by its proper name.
Is it ***?
8:18 AM
***** | ****************
I can't tell you the name of the department and you'll receive the response within 2 days
Please wait
T8:19 AM
Whynot?
Why is Amazon trying to hide the existence of ***?
WHY CAN'T YOU TELL ME?
8:19 AM
***** | ****************
I'm not bound to tell you that which is "concerned department"
T8:19 AM
Why do you all want to kill a disabled woman?
8:20 AM
***** | ****************
You'll have to wait for 2 days and you'll receive the response
T8:20 AM
Will you be proud of yourselves if I died from a stroke?
No one at Amazon shows any interest in stopping this criminal behavior by *** against individual clients from continuing.
I am horrified by it.
Amazon is a tyrannical monster who abuses disabled people with no shame or remorse.
Amazon is a criminal company.
8:21 AM
***** | ****************
Wait for 48 hours and you'll receive the response
Is there anything else I can help you with today?
T8:21 AM
You are malicious.
Malice is itself a crime.
Refusing to answer my questions and to ignore me when I say this is killing me is inhumane and cruel malice.
Is "the fraud team" ***?
8:22 AM
***** | ****************
I can't issue refund for restocking fee and this will be handled by concerned department so you'll have to wait for 48 hours
T8:22 AM
You also can't show any interest in a human life. Or in the law. Or in violations of the law by your coworkers.
Or in decency. Or in respect. Or in proper profesionalism. Or behaving humanely.
8:23 AM
***** | ****************
Thank you for contacting Amazon, Have a great day ahead and stay safe.
T8:23 AM
That lie you told me just keeps being told.
No one at Amazon has shown any interest at all in rectifying this criminality.
It is insanely cruel that you flagrantly refuse to answer questions or treat me like a person and then tell me to have a good day. This is inhumanity. This is vicious malice by Amazon against me.
Is "the fraud team" ***?
8:25 AM
End this chat
Write a message...
Send
The chat was ended after a repeat of the "you'll be contacted in 48 hours and have a great day" empty nothing of a response.Customer Answer
Date: 02/21/2023
Now Amazon has once again just sent the inflammatory lie that the reason was because it was outside of a 30-day return window that DOES NOT APPLY because the RENEWED PREMIUM DEVICE HAS A ONE-YEAR SATISFACTION GUARANTEE and that return window for my device ones 12 Sept 2023.Customer Answer
Date: 02/21/2023
Again, Amazon sent me the same message WITHOUT PROOF OF DAMAGE in response to my response to the SAME message with a different signature. My response is almost always only "SEND ME PROOF OF DAMAGE."
This is criminally malicious disregard for my rights as a consumer. I have a right to proof of damage so I can file an insurance claim with DHL.
But since Amazon already admitted elsewhere that in fact it has no photographic evidence of damage, Amazon has shown it is only committed to fraud.
I am owed a refund of the illegally preemptively withheld restocking fee ($169.80) that was validated by a fraudulent false report of damage without proof for the purpose of theft.Customer Answer
Date: 02/23/2023
Complaint: 18943770I asked for the refund to be put on my account as a store credit several times already. I was told it was impossible. It couldn't be done. You have shown today that was just yet another lie that I was told by Amazon staff.
I will receive the $169.80 as a store credit.
But I also want an apology for the criminality that has occurred here.
I want Amazon to promise it will fix the illegal programming that it uses to commit fraudulent theft from customers it has chosen to target. That fee was illegally preemptively withheld from my return amount on a Renewed Premium device whose return window still doesn't close until 12 Sept 2023.
That restocking fee being charged before receipt of the device itself is a violation of contract terms. That's a violation of contract law.
But I do not get the sense that Amazon cares at all about any of the crimes it has committed (against me or anyone else) and intends to continue committing these crimes of fraudulent theft against other customers who will just not fight for their rights against a criminal corporation as powerfully abusive as Amazon, whose has a department called CAP (Concession Abuse Protection) that exists specifically for the purpose of psychologically torturing individual clients it has decided to torture, showing complete disrespect on every contact and aiming to convince the customer that she doesn't have the rights she does. Gaslighting abuse is the entire purpose of CAP. Its very existence as a part of Amazon is a crime.
So I also need to have confirmed (as I previously requested here and elsewhere) that my account is not assigned to the criminal CAP Department anymore. I was told there is a "banner" on my account that informs all customer service staff to refer any escalation to CAP - who will then do nothing but viciously deny me my rights and flagrantly disregard the law. I know the second part from MONTHS of experience with this abuse of me by the criminal CAP people at Amazon.
I want to be told that I will never have to deal with being a targeted victim of those sadistic monsters ever again. Do not commit the further malice of denying knowledge of what CAP has been doing to me since September. CAP should be closed entirely. It is illegally discriminatory targeting of individual customers with the aim of making sure the customer feels that they have no rights and no recourse to resolution. That is its entire purpose for existence. When Amazon decides to steal from you, you get assigned to CAP. CAP is totally criminal. Nothing about CAP nor the way it operates is legal. Lying to customers with the intent to deter us from pursuing our rights as consumers is illegal.
And if there is no proof to give, fraud was committed and ************** who falsely reported said unproven damage to the pristine iPhone needs to be fired for breaking the law. If Amazon doesn't intentionally sanction fraud, it must punish the staff who have committed fraud.
Amazon has never expressed any interest in correcting its pattern of criminally fraudulent behavior (i.e. will not fix the "bad" programming, will not reprimand the staff who committed the fraud, nor those who havw sanctioned the fraud and repeatedly lied to me about several different things).
Business Response
Date: 02/23/2023
Hello ******,
I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your correspondence on your BBB complaint and I understand you are unhappy with the instance that we provided. I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, the information which we provided is correct and as per the investigation that we did internally.
Making one time exception to the standard policy, I'd like to offer the restocking fee deduction in form of Amazon Gift card balance. This is because, we do not have ability to process refunds on old orders. Kindly confirm if you'd like us to add this gift card to your account.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*****
Amazon.com
***********************************Business Response
Date: 02/26/2023
Hello ******,
I'm ***** from Amazon.com. I thank you for writing to us with your approval for Gift Card.
I've successfully added $170.00 to your Amazon.com account. You can view your balance and usage history in Your Account here:
*************************************************
Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.
To learn more about using your gift card, visit our Help pages:
*************************************
I understand this delay in processing your refund credit has been frustrating. However, this case was earlier being looked into by another specialist team. They still want to adhere the information which they've previously provided. However, I've made one time exception and offered the gift card balance.
Regards,
*****
Amazon.com
*****************************Customer Answer
Date: 03/03/2023
Complaint: 18943770
I am rejecting this response because:It does not address the criminal activity by Amazon against me.
(1) There is no apology nor acknowledgement that for months I have been a victim of a fraudulent theft and falsely misrepresents all of Amazon's consistent lying about the iPhone (claiming it was received dndamaged but never providing proof)nor the denial of my rights (i.e. repeatedly denying me that refund telling me I was not entitled to it).
Amazon pretends that they were just delayed in doing the right thing. The fact is that Amazon tried continuously to break the law against me for a very long time and still show absolutely no remorse whatsoever.
(2) No one has removed my account from CAP. I AM STILL A VICTIM OF AMAZON'S ABUSES AND ITS CRIMINAL CAP DEPARTMENT.
I feel very certain that Amazon will continue to criminally target individual clients and will continue its practice of "bad programming" that violates contract terms and then is followed up by fraud to validate the contract-violating theft and will keep using its criminal CAP Department to abuse and target individual customers.
Amazon at no time has expressed any remorse nor any intent to rectify these egregious behaviors against this client and I am sure I am not their only victim. Amazon clearly, very very clearly, feels entitled to commit crimes as long as it can get away with it.
Sincerely,
***********************Initial Complaint
Date:01/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent a defective item back to Amazon with a prepaid shipping label they provided. *** lost the package and tracking says the sender needs to file a claim. Since it was an Amazon label, they are the sender as well. The management team refuses to take action on filing the claim. I cant get my refund until they receive the package so now I am out of about $100 because they wont do their part in this process. Their only responses are copied and pasted telling me I have to wait 60 days before they will do anything. Theres only a 60 day window to file a lost package claim with *** so by the time the 60 days are up with Amazon, it will also be up with ***. I even tried to file the claim but *** doesnt allow it since its an Amazon package. I need my refund right away. Also, I have been told multiple times there will be no further insight or action on this matter.Business Response
Date: 02/09/2023
Hello ******,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We appreciate your patience as we await the processing of your return Best Price Mattress 14 Inch Metal Platform Beds.
Based on our research your return label was created January 22, 2023, picked up by *** on January 23, 2023 and has not been delivered to our return center.
Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.
If you haven't been issued a refund after 3/23/2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.
Thank you for your understanding.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
***********************************Customer Answer
Date: 02/13/2023
Complaint: 18937300
I am rejecting this response because:This is the same generic copy and pasted response I keep getting. Followed by the next reply of there is no further action to be taken about my issue. *** lost the package and Amazon is refusing to refund me even though I have the proof that the item was picked up by their carrier of choice. I need my refund.
Sincerely,
*************************Initial Complaint
Date:01/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: 12/14/22 Order Number: 113-5988570-2445819 Order Amount: $1555.11 Item Purchased: NordicTrack Commercial S22i Studio Cycle with 30-Day iFIT Family Membership - NEW MODEL I attached a more detailed summary (.pdf). In summary, the listing states NEW MODEL, but I received the outdated 2021 model. Amazon has been falsely advertising / negligently mis-representing this item as the NEW MODEL for a year. Given the number of similar reviews, Amazon's lack of action to correct the listing appears to me like fraud. They wasted 45 additional days of my time, as I navigated 40+ different associates (email, phone, online chat), trying to come to resolution. Most associates ghosted me, ignored me, or did not offer to help (i.e. quote company policy). Ultimately they did not offer me an agreeable resolution (i.e. replacement with the NEW MODEL, partial refund for the difference in value, etc..). In fact, they offered to refund me less than what I paid, only if I returned the bulky 200lb item (not logistically possible).This is a breakdown of every facet of Amazon as a company (listing *****************, customer service). I really hope they improve, because it is customers like me suffering.Business Response
Date: 02/01/2023
Hello,
I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I've reviewed the complaint and understand your concern that you received the 2021 version (NTEX2121) instead of The 2022 model (NTEX02422) and want the refund for the price difference for the NordicTrack Commercial S22i Studio Cycle with 30-Day iFIT Family Membership - NEW MODEL.
I apologies for the inconvenience you have experienced in this case.
We need the below information so we can engage the correct team on this issue.
Please send us pictures of the item received and the box it came on. Also, please confirm what's the price difference so we can check if there is something besides a return that can be done.
Your patience and understanding are greatly appreciated.
Please feel free to contact us directly by replying to *********************************************** with the above requested information.
Regards,
PratapCustomer Answer
Date: 02/07/2023
Complaint: 18943401
I am rejecting this response because: The email from the business is simply asking for information I have already sent them. I re-sent the information in the attached email response (also saved via JPG). The email was sent by the business 2.1 and I responded on 2.3. I have not received a response yet.To provide more details, I re-sent pictures of the shipping box/labels when it arrived (and I identified it as the wrong item). I also sent a picture of the label on the actual exercise bike, after am Amazon associate insisted I unbox the item to picture it. Lastly I sent them my proposal of a 50% (of total purchase) refund/credit, which should account for the difference in value of the two versions of the bike.
Sincerely,
*************************Business Response
Date: 02/16/2023
Hello,
I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I understand your concern regarding the price difference for the older and the newer model NordicTrack Commercial S22i Studio Cycle with 30-Day iFIT Family Membership.
I apologies for the inconvenience that you have experienced in this case.
We won't be able to offer a 50% discount but if you are willing to keep the item we can process a discount up to 15% ($233.26). It doesn't cover the difference because the right model was sent. We are already offering 15% discount as an exception.
We have provided complete and correct information pertaining to this issue. We're unable to offer additional insight or action into this matter.
We sent the right item according to the website description and we can only offer the 15% discount or the refund on return.
Your patience and understanding are greatly appreciated.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
Regards,
PratapCustomer Answer
Date: 02/16/2023
Complaint: 18943401
I am rejecting this response because: (email response below, attachment referred to attached)Hello,
15% ($233.26) is not acceptable considering the value of the item and the difference in value between the NEW MODEL you were advertising and the OLD MODEL I received (in my local market).
You do not show the integrity reflective of your company's values and of someone in this role. The listing was clearly misrepresenting the item being sold, but you insist I was sent the correct item. My case should be elevated or transferred to a US-based team.
(1) I did my research prior to purchase so there was no reason to dig further, (2) The listing clearly stated NEW MODEL, (3) It was 12 months past when the newest (2022) model was released so safe to assume that is the model I would receive, (4) you are AMAZON. There was no reason for me to think anything could be wrong, so I purchased the item
I am blown away that you are essentially lying to me, when so many other people have alerted you to the same issue (attachment of reviews when searing by keyword). And nothing was changed with the listing prior to my purchase! Like I have said, I will be filing a complaint with the *** regarding this case of fraud.Sincerely,
*************************Initial Complaint
Date:01/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my third time making the same complaint. The first two times I made this complaint, Amazon said that this would be resolved, and I would never experience an issue again. However, the same thing happened today where the delivery driver blatantly ignored my delivery instructions, and the two signs I have on my front door and delivered my order to the front door of my house. I was told both times I complained before that this would not happen again however, it has happened twice. I am considering canceling my prime membership and taking legal action. It is not fair that I pay so much for prime membership and I have to deal with this on a monthly basis. The door that the driver delivered to is In the sun, not sheltered and easily accessed by people who want to steal packages. The correct door is sheltered and out of the elements. Several months ago I had the same complaint and the person I spoke to said that Amazons GPS would direct drivers to the correct door. I want drivers to deliver to the correct door from now on otherwise I will be taking further action. I am requesting a full refund of all prime membership from the start of my membership.Business Response
Date: 02/09/2023
Hello ********,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order.
We've updated the permanent delivery instructions to read: Please ONLY deliver to the door by the garage.
Drivers cannot see the instructions until they get to the address. Also, when we add delivery instructions they are there to help drivers deliver your package, however we may not always be able to adhere to them. Delivery instructions are a preference not a guarantee, our drivers are not required to follow those instructions. This is stated on the website when entering delivery instructions. If delivery preferences are not being followed to your satisfaction; please know that you can take advantage of our Free Amazon lockers or have deliveries made to an alternate address. You can find more information on Amazon.com (**************************) deliveries within our help pages: *********************************************************
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
***********************************Initial Complaint
Date:01/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cannot access my Amazon Prime account anymore. It was linked to my phone number (not an email address) and it says account not found when I try to login in now. This account has my entire baby registry on it as well as a gift card with remaining money ($56.xx). I have spent over 2 hours with customer service, spoken with 4 different individuals after being transferred around, and everyone had different things to say to me. Ultimately to be told they can't do anything, and then hung up on me. It's hard to imagine they just can't get access to my account while they can still charge me for a prime membership on it. I need to access my baby registry and need to be able to manage my prime account that will be charging me. 1 customer service rep told me they cannot find my account under the phone number and so it doesn't exist. This is impossible since I just made orders earlier this week, and have a current baby registry under it that people are still ordering from. At the very least, if they will not get me access to my account - I would like my $56.** gift card to be reimbursed so they aren't taking my money.Business Response
Date: 01/31/2023
Hello,
I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I am so sorry to hear of the issue you have shared with us.
While I tried researching the issue, I was not able to locate your Amazon account. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the charge id for your ********************** membership. It's a 9-digit alpha numeric number on your bank statement
Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.
We look forward to hearing from you soon.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
Regards,
PratapInitial Complaint
Date:01/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
0n 1/27/23 I was charged on my credit card again for 4 items I was already refunded on December 8. I had returned all the items to my local *** store in *************. The ** code return labels were all scanned by the *** representative after I packaged all 4 cushions in one big box and the rug was packaged in a plastic clear rug bag. The return was on December 8, 2022. I called Amazon support after seeing the charges on my credit card. I spoke to 5 representatives. The first rep I spoke to told me I needed to file a dispute. The other representatives told me that I needed to wait 60 days for an another refund. I explained to all the representatives that I should not have been charge again after I returned all the items. I am not responsible for missing items from the boxes after I gave them to *** or after Amazon could not locate the return at the warehouse or facility?? If there is no proof or video of the box in transit or at the facility being opened with only one cushion? I returned all four cushions in that box and the bamboo rug.When I asked to speak a supervisor after the Amazon representative told me that they could not refund me, I was hung up on twice after waiting for 15 minutes on hold. I should not be treated this way from customer service when I am trying to seek help to resolve an issue that is no fault of mine. I did everything Amazon asked when I returned all the items including packaging all 4 cushions in one box. And also the rug in a clear plastic bag. My order number is -114-5030613-5315432 for the items I returnedBusiness Response
Date: 02/25/2023
Hello *******,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order refunds.
I've checked and see that you have disputed the charges with the bank. You will need to check with the bank for further information.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
***********************************Initial Complaint
Date:01/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase on Nov 2n 2022 for a new phone. After owning that phone for less than 24 hours it was defective and had to be sent back to amazon. I was giving a $100 to repurchase the phone at the price I has originally purchased it at. I waited my 2 days for the order to arrive only to find out that order had been canceled by amazon itself. I hopped in a chat with a rep who told me the credit would be refunded to my account so I could purchase the phone for a 3rd time but the refund would take 3-5 days. I went ahead and placed the order for the phone as my other was broken and needed it asap and would just use the credit later on a different purchase. After sometime I noticed the credit was still not on my account and talked to another rep who told me it was a promotional credit and it was not refundable. So I asked the rep how it was fair for me to lose a credit due to Amazon canceling a order and what stopped them from doing this to others? Since then I have talked to many reps over the phone and online who have said I would get my credit refunded. I was even told by two different reps that credit had been posted to my account. I looked and it has not been applied at all. I've been fighting with them since Nov on this and would just like to have my account credited what I am owed.Business Response
Date: 01/30/2023
Hello *****,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order.
I would request you to please help me with the order number and also please use your account email address to reply to this email so that we can pull up your account and order information to help you further.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
***********************************Initial Complaint
Date:01/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am an Amazon Prime member, with membership ending in Oct 2023.I applied a ONE-YEAR amazon prime to my account today (1/27/2023), and my membership end date only got extended 3 additional months to Jan **** (not to Oct ****).Not sure why I only got 3 additional months of membership, when it should have been 12 additional months.Amazon via chat, escalated to supervisor, is not allowing a refund, not giving a credit, and not willing to do anything to fix the membership end date.Business Response
Date: 01/30/2023
Hello,
I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed the complaint and understand your concern regarding your Annual Prime Membership which was paid with the promotional code.
Upon checking I see that you have two prime memberships in two separate account, the promotional code was applied to the account related to this email and ends on January 27, 2024.
I'm sorry your promotional code was redeemed to the wrong account. We do not have an option to issue the refund for your Prime membership as it was paid with promotional code. The company that provided you the Prime promotional code may be able to give you another code if you contact them directly.
Your patience and understanding are greatly appreciated.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
Regards,
PratapInitial Complaint
Date:01/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Item purchased was nonfunctional on arrival. ORDER # ***-1494244-9659450. I requested for a refund on the item. Amazon sent me a return label through **** This was shipped out through **** Tracking number on package is *****************. This was delivered on 12/29/2022. No refund issued. I have spoke with several Amazon associates via chat who simply disconnect the chat instead of addressing the issue.Business Response
Date: 02/05/2023
Hello *****,
I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I've reviewed the complaint and understand your concern regarding the refund for the returned item Google Pixel 6 Pro 5G 128GB 12GB RAM Factory Unlocked (GSM Only | No CDMA - not Compatible with *************** ************* Version - Stormy Black.
I apologies for the inconvenience that you have experienced in this case.
Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.
If you haven't been issued a refund after 3/1/2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.
Thank you for your understanding.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
Regards,
PratapCustomer Answer
Date: 02/11/2023
Complaint: 18942737
I am rejecting this response because: There has been no solution provided and all my information was ignored. As I had mentioned before, the tracking number was provided. If that is searched, it can be seen that the item was received back to Amazon on 12/29/22. So your solution of reaching out to the carrier after 2 months is not acceptable as it was already delivered to you guys over 1.5 months ago.
Sincerely,
*******************Initial Complaint
Date:01/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon (company) took the amount of $10.90 that I applied and bought a pair of headphones on January 24, ************************************************************************************************************************************************************************************** no one has been emailing me they took the money and did not send the product I sent them my ID a **** with my name and address in the last four of the payment card what is going on with this company stealing money I need my money back or I need my product can you please help thank youBusiness Response
Date: 02/07/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request again to their registered email address on 2/7/2023.
Sincerely,
RobertoM.
Amazon.com
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