Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50,374 total complaints in the last 3 years.
17,466 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon on November 4, 2022. This order total amount was $507. My card was charged for the total amount and I was provided dates when my order will be delivered. Amazon policy is that your card is charged when the order has been shipped and is on its way to you. However I noticed the next following day which is November 5 and on November 7, 2022 Amazon submitted another authorization request to my bank for an additional $507. when I contacted Amazon they stated that the initial authorization submitted to my bank was canceled for $507 because the items had not yet shipped. I was then told that the items are now ready to be shipped on November 5 and this is the reason why Amazon is making an additional attempt for $507. This additional authorization is declining due to insufficient funds. I reached out to Amazon and advised that they already charged my card the totaled amount and that is now a pending transaction with my bank. Amazon advised me that they need the total amount paid in order to ship the items even though the initial authorization was approved. Amazon said they cancel the first authorization made to my bank and is now submitting a second authorization for the thing amount which they already been paid for. I asked an Amazon employee how come my bank card was charged and the item was not shipped? Amazon employees was not able to provide me with any answers in regards to this transaction. I advised them I made one order and should be charged once for this order. Instead Amazon is submitting authorizations request multiple times to my bank in regards to one order. Every time I have called Amazon they have not been helpful they have extremely poor customer service. No one is able to let me know why my order was canceled and why another request is being made to my bank. I asked to cancel this order and I removed my bank card from Amazon app. Overall results I will not be receiving my items that I have already been charged for. Please help
Business Response
Date: 11/15/2022
Hello ******,

I am **********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Immediately after you place an order, we request your bank to authorize the full purchase amount of your order. At that time your bank may place these funds on reserve until the transaction processes.
We collect this amount when your order ships. This experience avoids processing multiple authorizations and charges for the same purchase.

I verified your order has been canceled and you have not been charged, but an authorization may be visible on your account.

Some banks may hold funds in your account for these authorizations. If you contact your bank they should be able to clarify how long they hold payment authorizations for online orders.

We hope to see you soon. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 27, 2022, I placed an order for three items from Amazon. On October 31st, I was informed that the package was delivered. Unfortunately I havent received the package. I have cameras at my residence so I can confirm that the package was never delivered. Ive been on the phone with several customer service agents about this matter, two of which very rudely hung up on me and provided no customer service. They offered no solution and essentially told me they are unable to issue a refund. This has never happened in all my years as a prime member
Business Response
Date: 11/16/2022
Hello Mekeba,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your refund from Order No: 113-7316497-4038632

Based on the results of our investigation, we aren't able to provide a refund for this order at this time. We have shared the same information through E-Mail on Monday, November 7, 2022 at 6:47 AM (PST).

We advise you to contact **** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Amazon.com prime membership. Amazon.com states on their. Website they email prime members within 3 days of their annual billing I only received a marketing email related to Amazon prime music. On November 5th Amazon.com submitted a payment on my Mastercard around 4 AM for ******. I did my due diligence trying to find this purchase on my account. Prime memberships are not listed on the purchase history (order page) they I reviewed first. I also confirmed I didnt get the email stating my prime membership was set of renew. And lastly when I reviewed the cost of prime annual membership the amount said 139 and I didnt see any notice about additional tax might be added so the ****** didnt match anything. I called my bank ************* to review the charge. While on the phone I against tried to check my Amazon account but still could not locate anything. Many of the prime webpages are in Spanish so I couldnt find where to locate my membership information. We reported the charge as fraud. Afterwards I spent an additional 30 minutes trying to find my member information thinking my membership renewed end of November. Prime information under account information where things like order history, payment info, subscribe and save can be found. I had to use ****** to find a page with directions. All links on Amazon are broken and take you to the prime homepage but not your account info. My prime membership page showed an old debit card as being the billed card and not my *********** Mastercard. Amazon.com never informed me they were billing this Mastercard and did not have authorization to use this card on my profile. I have other payment methods including an Amazon.com **** so when my debit card didnt not work I should have been given the chance to update my payment methods to provide the right card to transact. Amazon.com support kept trying to close my prime membership when I asked for help as well. So I gave up trying to resolve.
Business Response
Date: 11/19/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Prime renewal and charges.

I've checked on it and I can see the renewal reminder on your account for the subscription was turned OFF hence there was no notification sent prior to the charges. Currently it is still turned OFF hence when your next renewal is due, it will automatically charge your card without any notice.

The Prime charges are updated on this help page on our website.

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

It also confirms "Your Prime Membership may be subject to sales tax in some states" and your state fall under tax slab for the subscription and you are charged accordingly.

I understand a different card was charged instead of the one you have selected, this happened because we were unable to charge you on your selected card for this subscription. We have added these details on our website which states the following:

"Unless you notify us before a charge that you want to cancel or don't want to auto-renew, we'll renew your subscription automatically. While subscribed to auto-renew, you authorize us (without notice to you, unless required by applicable law) to collect the subscription price and any taxes, using any payment method we have on record for you."

Read more on : https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

If you would like to make any changes to the renewal settings or end the subscription, it can be done by following the steps on this link.

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

You may select the reminder option as well by following the above link and on-screen instructions you get when proceeding further.

If you still need any help, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept.13,2022 I purchased a ******* A13 Pro cell phone on order # ***-6644177-2308239in the amount of $251.99. Amazon. Ca is a retail online seller of new boxed cell phones that was sold to me that is International and therefor the warranty is null and void in ******. I have contacted Amazon 9 x on this matter and they will not refund the purchase price. This phone is defective with a frozen screen.Amazon keeps referring me to the Resolve team and they have not resolved my issue. I am disabled and in a wheelchair and am a low income senior and I ask that U please help me settle this matter once and 4 all. I was also told the 30 day return window is closed and no return or refund will be done.*********************** ******************** ************
Business Response
Date: 11/09/2022
Hello Lyse,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the issue with the UMIDIGI A13 Pro NFC Unlocked Smartphone, 6.7" HD Full Screen... cellphone.

I've checked the product page and I do not see any information that claims this is a ******* A13 Pro Cellphone. Manufacturer is ?UMIDIGI and Item model number ?UMIDIGI A13 Pro.

As per the seller's after policy, they are offering a 12 month warranty products that are sold via their store. You can find that information here:

https://www.amazon.ca/sp?marketplaceID=A2EUQ1WTGCTBG2&seller=ASHQIE45CGQEF&isAmazonFulfilled=1&ref_=dp_merchant_link&asin=B09W2D44ST

I see that you are already in touch with the seller and on November 8, 2022 the seller asked you to send a video of the problem with the phone.

I request you to please send the video of the issue to the seller and if in case the seller isn't helpful with the warranty they offered. Please revert to this email and let us know.

We appreciate your understanding and cooperation in this matter.
Regards,

************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/15/2022
They did finally pay up. But I had written a review on this phone and in order for me to get my refund they made me make a false review. Is there anything I can do about this?
Thanks for taking time to help me out on this. There are too many seniors out there that are taking advantage of an unlike me they don't know where to turn. I was a retail manager for over 30 years and I know that what Amazon is doing is not right. I even sent a letter to their ******* head office and do you think I heard back from them? Not even close.
Initial Complaint
Date:11/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB,Im writing to request your help in eliciting a response from Amazons Seller Performance team. *** sent several appeals, to no avail. Ive completely revamped my business and addressed all Seller Performance concerns. I even went so far as to delete all listings from my account, yet my selling account remains suspended. The few replies Ive received are repetitive; it seems no one is reading my appeal.It seems clear that **************** and failure to have a quality inventory control/inspection process lead buyers to question the authenticity of a few products I listed for sale. This has all been explained to Seller Performance, to no avail. Could you please help?My merchant token is: A23IM9ZKXK3HWT. Thank you for your help.
Business Response
Date: 11/09/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.
Initial Complaint
Date:11/07/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My seller account was deactivated in error on Amazon. My account was deactivated due to related to GAOKANAM *** seller account. The real owner of GAOKANAM *** seller account is *************************. He was my business partner. But I stopped working with him due to the threat of violating Amazon Policies on his part. I and my US company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my association with GAOKANAM *** account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same. Amazon is ruining my US companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you can see from the attached documents, I created partnership with ************************* on July 3, 2022 (see Partnership Agreement). On August 6, 2022 I notified ************************* about termination of our partnership (see Termination Letter). According to Partnership Agreement, I was obliged to notify ************************* in advance 3 days before the partnership termination. On August 9, 2022 we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my US company, which Amazon illegally ruined. According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Amazon's actions are in violation of the Amazon Services Business Solutions Agreement. Therefore, I request Amazon Support to review my Plan of Action, documents that I attached, and reinstate my account.
Business Response
Date: 11/09/2022
Hello Gaokan,

You have been found to be related to an account beginning with GAOKANAM INC.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/G1801).

If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=1e699b06-7a02-49f7-a155-4642280a63d0)
-- Addressing Multiple Account Policy Violations (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=56cdec0f-e196-49bd-aa26-e02440f70885)

You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: https://itunes.apple.com/us/app/amazon-seller/***********?mt=8
-- Download the Android app: https://play.google.com/store/apps/details?id=*************************************************.android&hl=en_US

Thank you,

Amazon.com
Customer Answer
Date: 11/10/2022

Complaint: 18367738

I am rejecting this response because:On November 9, I received a response from Amazon through the internal system. Amazon Support is able to reinstate my account, but they required additional information in order to complete review and reinstate my account. On November 9, I contacted Amazon Support to clarify information that they requested. Therefore, I would like to provide following additional documentation:

-- Termination Letter;

I would like to remind Amazon Support that my account was deactivated in error due to related to GAOKANAM *** account. The real owner of the GAOKANAM *** account was *************************. He was my business partner. I have always been the owner of only one account and did not own the GAOKANAM *** account.

The erroneous reason for related between my account and GAOKANAM *** account was in the same email of the accountant's user permission that operated the financial part on my account and GAOKANAM *** account. It also was the same IP and Wi-Fi that was once used by my account and GAOKANAM *** account.

I stopped ************** with the owner of GAOKANAM *** account. Initially, I and owner of the GAOKANAM *** account created a partnership on July 3, 2022 (please, review Partnership Agreement). After that, I have found that he has intentions to violate Amazon Policies. Because of this, I immediately initiated the process of the partnership termination. On August 6, 2022, I notified ************************* about my intention of the partnership termination by Termination Letter. According to Section 11 of the Partnership Agreement, I was obligated to notify ************************* about partnership termination in advance 3 days. Therefore, I notified him by Termination Letter on August 6, 2022. On August 9, 2022 (3 days later) I and ************************* conducted a partnership meeting where we signed and notarized the termination documentation of our partnership (please, see Partnership Dissolution Agreement and Letter of Settlement Payments). After that, I never communicated with him.

I have always been an honest seller and remain the same. Therefore, I terminated ************** with the owner of GAOKANAM *** account in advance so as not to be implicated in violating Amazon Policies.

Therefore, my seller account was deactivated in error. I request Amazon Support to review attached documents and reinstate my account. Thank you in advance!
Sincerely,

*****************
Business Response
Date: 11/23/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on 11/23/2022.
Thanks,
Amazon.com SellerPerformance
Initial Complaint
Date:11/07/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB/Amazon My ACCOUNT IS : ********************** I used my own information to register an Amazon seller account. But Amazon suddenly closed my account. I can't log into my Amazon account. I did not violate any Amazon policy. Ask Amazon to restore my account.Sincerely,
Business Response
Date: 01/18/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding their Amazon Selling Account.

Unfortunately, I was unable to relate a selling account for the email address from which the seller has provided in this complaint, ************************.

We understand that people use multiple email addresses, but for account confidentiality reasons we cannot release account information to an email address other than the one associated with your Amazon account.

Resend your message using that email address so that we may assist you better.

If you no longer use the email address associated with your account, we ask that you update the email address on file for your account. As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes.

To change your email address, follow these step-by-step instructions:

1. Log into Seller Central.
2. In the Settings section, select "Login Settings".
3. On the Login Settings page, in the Email section, click "Edit".
4. On the Change your email address, enter your new email address, and click "Continue".

We understand this is not the outcome you were hoping for in this situation, but it is important for us to complete the security verification process to safeguard confidential information related to your Amazon account.
Customer Answer
Date: 01/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:11/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2nd generation Apple Airpods from Amazon ($99.99) and decided to return them. Amazon then later told me that the returned item was incorrect and discarded it, and then demanded the correct item be returned before they could refund me. If the item was incorrect, Amazon should have returned it back to me. It has been a back and forth conversation with Amazon support and it has been frustrating. After this issue is closed, I do not want this publicly posted on the BBB website.
Business Response
Date: 11/08/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you are concerned about the refund towards the return of "Apple AirPods (2nd Generation) Wireless Earbuds with Lightning Charging Case Included. Over 24 Hours of Battery Life, Effortless Setup. Bluetooth Head.".

I've checked and see that our returns center has already emailed you informing that the serial number of the item we received back did not match with the serial number of the item we shipped to you. Hence, we're unable to issue refund.

You can review our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the link below:

www.amazon.com/conditionsofuse

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday November 4, 2022 I placed an order for a mens shirt and received confirmation of the order. On November 5, O received confirmation that the order was shipped and will arrive Sunday November 6, 2022, Tracking ID ***************. November 6, I received confirmation that my order was out for delivery and should arrive at 6:15 pm. At 7pm November 6, I checked the status of my delivery and it was marked that my delivery would arrive between 8:15pm and 10PM November 6. At 7:27 pm November 6, I watched the Amazon vehicle pull into my development and turn his/her lights off but never exited the vehicle; 10 minutes later, I receive a message that my package was left near the front door or porch. There is no snap picture of my package, as they normally do when a package is delivered. On or around 7:45 pm I reached out to Amazon and a service rep advised that I received the message in error and my package would be delivered tomorrow November 7, 2022. I explained this is unacceptable, the agent says, "there is nothing we can do but wait until tomorrow for your package to be delivered." I asked to speak with a supervisor. Supervisor ********* doesn't explain anything in reference to an error but only offers $10 credit. I refused the credit and requested to end my membership with Amazon Prime. For years my packages have been delivered late in the evening either damaged or they have never reached my residence when my porch light stays on and my address is very visible. The supervisor never attempted to resolve the issue about my package being out for delivery and I still haven't received an update about any error.
Business Response
Date: 11/09/2022
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Admit It Life Would Be Boring Without Me Funny Saying ********************** apologize for the inconvenience that you've experienced in this case.

I've issued a refund of $18.99 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Upon checking I see that as per your request prime membership has been cancelled and refund has been processed for 15.89 USD, the issuing bank will post it to the concerned account within 3-5 business days.

I've also issued a $10.00 promotional certificate to your Amazon.com account for any inconvenience , which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied".

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll make sure that this is not repeated.
Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:11/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon refused to charge the payment method I selected and kept trying to charge a different payment method on my account for an order I placed. Then they refused to cancel the order and said they will keep attempting to charge to unauthorized method. I demanded a credit for the inconveniences and issues caused by their system and company's attempts to charge an unauthorized card, which was refused.
Business Response
Date: 11/16/2022
Hello Skye,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointment caused due to the cancellation of the order due to payment related issue.

I've checked the order and as per the order information the payment method was never updated. I've also forwarded this to our payment specialists for further investigation into what happened.

They have also confirmed that it does not appear that the payment method was updated from the Discover card to the MasterCard. Then on 11/6, the order was canceled.

To compensate for the inconvenience caused, I've added a $25.00 gift card to your account. You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

http://www.amazon.com/help/gc

We look forward to seeing you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com

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