Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,231 total complaints in the last 3 years.
21,683 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Nivea toning and firming lotion and it was damaged and Id like a refund
Business Response
Date: 02/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account (www.amazon.com/your-account).

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:02/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have spent over an hour on their web site trying to find a way to communicate with them directly, but without success. On February 2, 2023, I redeemed a $50 Amazon gift card. On February 7, I tried o buy a book, but when I tried to check out it said the gift card balance was $25.11. Today, if I try to check out the gift card balance is $39.18, but it is never the correct balance, even though when I go to my account it shows the correct balance.
Business Response
Date: 02/15/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your concern about the Gift Card balance, Upon checking I see that your Amazon Gift Card balance is $ 50, I request you to please share the screen shots of the payment page while placing the order so that we can check this for you.

Also you can reach the Amazon **************** at:
International customers: **************

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:02/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A third party seller that is backed by Amazon's A-Z Guarantee has sold me a falsely advertised product. Advertised as NEW and arrived USED. It was also defective. I was in contact with the seller about the faulty throttle which he seemed to know without me even understanding what the issue was. This indicated to me that he knew the problem before he shipped it to me. I bought the electric scooter because i could no longer afford to get to work and that it was urgent that this be *********** away. I invested my savings into this scooter so that i could keep my job. He assured me that he had the part and would have it shipped immediately. This part took 8 days to get from TX to **. When the part arrived, it was the wrong part. It did not match this scooters connectors and was not designed for a dual motor scooter. When i told the seller he said that the correct part would come from ***** on FEB 4th. He knew the whole time and he strung me along to buy himself time to make it outside of the 30 day window. He completely ignored every request for refund. And in the end i lost my job and im out $1,200. The whole time *************** every 48 hours to amazon "Did this solve your problem" with no and an explanation of why and that i wanted a refund. I applied for A-Z refund multiple times and was denied because "I would first have to contact the seller and provide him with the opportunity to make it right" The seller has indicated by his behavior and ignoring the refund request that he does not want this pile of trash back. I finally submitted A-Z after multiple stress filled hours long calls with Amazon. Finally, success. Then 6 days into the 7 day process. I get a notification that i have withdrawn my A-Z request and will have to pay over $200 to ship the scooter. The Manager ***** tells me just now that the seller withdrew my A-Z request on my behalf which is illegal. He says its reopened but i am very disappointed with Amazon's lack of urgency on this criminal act
Business Response
Date: 02/15/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the seller order. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 02/15/2023

Complaint: 19404394

I am rejecting this response because: The Order number is 111-8509811-5243410. This seller sold me USED advertised as NEW and is now demanding i pay to ship him the scooter so that he may "unpack and assess for DEPRECIATION". Shipping is over $200 and i have no money at all. I spent my savings to buy this scooter so that i could keep my job. I was not able to afford over $35 per day in transportation cost to get to work on time everyday. Because of the faulty product, and the sellers deceptive practices which led me to be late to work everyday while promising my employer that it was temporary, made me lose my job and ruined a business relationship. I can never use this job as a reference now. The seller has been ignoring my requests for refund for a month now. I do not trust this company's products, or their word on condition of depreciation. This is criminal for him to sell me junk and then want to keep some of my money upon depreciation. I cannot believe that Amazon has been so unresponsive on this urgent matter. This has affected my entire life. This is not just a simple bad transaction. I have a 10 year old child and I am barely able to stay afloat because of this sellers faulty product and lack of moral compass. I am on the verge of being evicted if i cannot catch up on my rent. I don't understand why i am being drug through the mud by Amazon. It seems as if you have little concern for this disastrous sale through your platform. The manager i spoke to yesterday indicated that some of the most important facts of this were not logged and that "the information provided today and the fraudulent withdrawal of the A-Z by the seller on my behalf indicate that the seller has been fraudulent this whole time. And also review of your conversation with the seller indicates that he knew the product was faulty when he sold it to you" i have been telling Amazon on the phone and in writing multiple times since this started. How can they not be documented??????

Sincerely,

*******************
Business Response
Date: 03/03/2023
Hello,
Thank you for writing to us.
We can only help buyer if they return the item to the seller. Otherwise, the seller cannot be required to issue a refund.
Hence, we've requested the buyer to return the item back to the seller to proceed forward with the refund.

Customer Answer
Date: 03/07/2023

Complaint: 19404394

I am rejecting this response because: The seller that is allowed by Amazon to sell on their platform is backed by an A-Z Guaruntee. Amazon has been frighteningly absent any kind of remorse, compassion, empathy, any kind of backing me up whatsoever. Your company (Seller backed by Amazon) has a liar selling products. He advertissed it as new, and it came used and with a known defect in the throttle. It worked (Kind Of) for a little over a week. I just was required to pull the trottle to a specific amount of pressure to get it to work. And i had to keep it there or it would sputter and slow. Anyways THen the throtte stopped working but i honestly believed it to be the controller that was the problem. When i told the seller vaguely what happened, he knew exactly what was wrong and that he would immediately send out the part because he knjows i need the scooter to travel to and from work. Its why i bought a new scooter. He shipped it and it took 8 days from TX. THat is utterly disrespectful. SO i lost my job. Now the seller wants to (Depreciate the value thru his own appraisal) But that cannot be trusted A. Because he lied about the condition in the first place. B. I WOULD NEVER HAVE BOUGHT THE SCOOTER ADVERTISED AS USED!!!! Amazon gives no assurance that i will be made whole in this transaction. The scooter is in the same condition i received it in. I will not allow this scumbag, lying, manipulative, garbage can of a human, keep even 1 ***** of my money. Amazon is responsible. Amazon backs this seller. Amazon should be refunding me and collecting the scooter, not him. Like i said to you in your own App, If i do not get my refund, i am going to the federal trade commission with my evidence and hiring an attorney who i have already spoken with. And ill get far more than what i paid from each of you seperately. I dont want to do that. I just want my money back. But if you leave me no choice, I PROMISE YOU I WILL. At this point, dragged by my ****** toes for over 2 months about this, I DONT TRUST THE SELLER OR AMAZON TO MAKE THIS RIGHT.

Sincerely,

*******************
Initial Complaint
Date:02/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The seller account of our company was deactivated in error due to being related to 4x4lab seller account. DV ************************* owns 4x4lab seller account. DV ************************* was our business partner. Our company terminated partnership with DV ************************* long ago due to the threat of violating Amazon Policies on their part. Our company does not support any violation of Amazon Policies and applicable laws. However, the deactivation of our seller account has hit our reputation hard. Therefore, we are here to refute the Amazon accusations and prove that we are not related to 4x4lab seller account and activity of its owner - DV *************************. As the director of 2Day ********** I signed the Partnership Agreement with DV ************************* on November 14, 2019. On March 25, 2020, our company notified DV ************************* about the Partnership Agreement termination. According to ****** 11 of the Partnership Agreement, our company was obliged to notify DV ************************* in advance 3 days before the Partnership Agreement termination. On March 28, 2020, three days later, our company and DV ************************* conducted a partnership meeting to sign and notarize the Partnership Dissolution Agreement. The process of partnership dissolution was recorded in the Protocol of Partnership Dissolution Meeting. Thus, as the director of 2Day ********** I have demonstrated the entire chain of cooperation with the owner of 4x4lab seller account from the creation to the final partnership termination. Please, review more information regarding this issue in the Plan of Action that I attached. Therefore, our company requests that Amazon Support review the Plan of Action with supporting documentation and reinstate the account.
Business Response
Date: 02/15/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 14-Feb-2023.

Sincerely,
Amazon.com - Seller Performance Team
Initial Complaint
Date:02/14/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon would not honor the price of $349.99 advertised for a monitor that I attempted to purchase 2 of. When I clicked on the shopping link, the price reflected was *******. **************** 32 Inch 4K IPS AQCOLOR Computer Monitor was listed on ****** Ads and ****** Shopping (Both accounts managed by Amazon). I have images showing this as well as confirmation from the support staff.I have documented chats where the Amazon team admits that the price was wrong and that they had the ability to correct the situation but would not honor the price. The team attempted to tell me it was for a different model which they showed, but the description clearly lists the model and price as shown in the pictures. The **************** Leadership explained that they wouldn't honor prices by a third-party website. I explained that the price was generated by Amazon which was later confirmed in the attached transcript. Both of the listings are managed by Amazon and not ******, and clearly list Amazon.com as the vendor. The Leadership did say they would change the price, offering proof that this was an Amazon pricing decision.**************** refused to get approval from the chain of command or allow me to speak to anyone past the leadership team. I was hung up on by the customer service Leader on the phone, and the chat was ended by customer service via the web. I tried to use both resources before escalating this to the BBB.To resolve this, I want to purchase the items at the advertised price which I have shown proof of at the time in which I contacted Amazon's customer service. ********************** admitted this was their error. The tactics of sending me to multiple "leadership team members" were not appreciated and the Leadership on the phone conversation was rude.Thank you.
Business Response
Date: 02/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to purchase of monitor.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

After careful review, we see the items were listed on third party site and we do not price match the items listed on third party website.

To read more about our pricing, please visit our Help pages:

************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 02/15/2023

Complaint: 19404081

I am rejecting this response because:

The third party site in question was ****** shopping, and ****** ads, both of which images have been previously attached. Claiming it was shown on a third-party site is oversimplifying the issue to a person who does not know how ****** Ads and ******'s Marketplace actually works. It has already been brought up and dismissed as a reason for refusal to honor the advertised price.

Amazon.com manages an account that sets, maintains, and changes the prices of their products shown in ****** Ads and ****** Shopping which was confirmed by the customer service leader in the previously attached transcript. The "third-party" in question has no responsibility in this matter as Amazon has full power to set and manage the item's price as it was shown in the images.

During our conversation he admitted that they did have the ability to change the price through the Amazon account. The product in question's price was adjusted by the time the customer service representative at ********************** ended the chat conversation with me.

The customer service representatives offered up many other excuses as to why the price was wrong, but I knew that Amazon was in control of the pricing for the Ads by Amazon.

Sincerely,

*******************
Initial Complaint
Date:02/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The seller account of our company was deactivated in error due to being related to 4x4lab seller account. DV ************************* owns 4x4lab seller account. DV ************************* was our business partner. Our company terminated partnership with DV ************************* long ago due to the threat of violating Amazon Policies on their part. Our company does not support any violation of Amazon Policies and applicable laws. However, the deactivation of our seller account has hit our reputation hard. Therefore, we are here to refute the Amazon accusations and prove that we are not related to 4x4lab seller account and activity of its owner - DV *************************.As the director of 2Day ********** I signed the Partnership Agreement with DV ************************* on November 14, 2019. On March 25, 2020, our company notified DV ************************* about the Partnership Agreement termination. According to ****** 11 of the Partnership Agreement, our company was obliged to notify DV ************************* in advance 3 days before the Partnership Agreement termination. On March 28, 2020, three days later, our company and DV ************************* conducted a partnership meeting to sign and notarize the Partnership Dissolution Agreement. The process of partnership dissolution was recorded in the Protocol of Partnership Dissolution Meeting. Thus, as the director of 2Day ********** I have demonstrated the entire chain of cooperation with the owner of 4x4lab seller account from the creation to the final partnership termination. Please, review more information regarding this issue in the Plan of Action that I attached. Therefore, our company requests that Amazon Support review the Plan of Action with supporting documentation and reinstate the account.
Business Response
Date: 02/15/2023
Dear ******* 2day Parts Inc,

Thank you for your submission. It has been reviewed and your account has been reactivated.

Please follow the steps described in your submission to prevent future account issues. If you no longer need this account, we recommend you terminate the account. You can do this by logging in to your Seller Central account and performing the following steps:
1) Navigate to Settings.
2) Select Account Info.
3) Select Account Management.
4) Close account.

You can view your account performance (***************************************************************************) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Thank you,
Amazon.com
Initial Complaint
Date:02/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out because I returned an item to Amazon and I still havent received my refund ; this is Becoming very frustrating because this incident occurred may 18th, 2022, and as a college student it has now become a hindrance with me being able to pay my tuition. The item I returned was an ************ RTX **** FTW3 Ultra gaming graphics card . I sent the item back on May 15th, 2022, and it was delivered on May 18th, 2022 back to Amazons ware house. The amount I paid was $1956.28, which they now owe me because I returned the item. I patiently waited at least 15 days for the refund, which exceeded their **** day processing threshold. After reaching out to Amazon to check the status of my refund they told me to wait a couple more weeks, which has never happened to me before. So I disputed this charge with my bank, because I needed my money urgently. After providing substantial evidence to my banks **************** that I never received a refund (the same evidence am providing) , Amazon continues to claim they have refunded me already on June 18th, 2022 , but my bank statement shows no transaction of $1956.28 being refunded to my account. Also in my Amazon account it still shows that the refund on your original payment method box isnt checked. Which is why I am confused as to why my bank continued to give the money back to Amazon . My bank continued to deny my claims , and reversed the payment back to Amazon 3 times . My bank also told me that ******** the amount disputes that I can make , and any more would be a violation of **** regulations, thus, I should resolute this dispute directly with Amazon. Amazon asked me for repayment for an item they have possession of. Amazon isnt being compliant nor is my bank. No one is taking accountability, and giving me MY MONEY back. Amazon STOLE FROM ME. They have the item , as well as my money. This is a lot of money, and as a full time college student I work hard for my money, and I just want my Money back!
Business Response
Date: 02/20/2023
Hello,

We have denied the customers request for a refund. We have researched this matter and confirmed that the dispute in question has been resolved between Amazon.com and the customer's card issuer as the item returned was damaged. The customer's ********************** account has been closed for abuse of our returns and refund systems.

Amazon reserve the right, without notice to the buyer, to void Gift Cards without a refund, suspend or terminate customer buyer accounts, suspend or terminate the ability to use Amazon services, cancel or limit orders, and bill alternative forms of payment if we suspect that a Gift Card is obtained, used, or applied to an Amazon.com account fraudulently, unlawfully, or otherwise in violation of these terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on Feb 15, 2023.

For more information on this policy, the customer can search for ******************** gift cards - Terms & Conditions on the Amazon shopping website.

Sincerely,

*******
Amazon.com

Customer Answer
Date: 02/20/2023
Complaint: 19405360

I am rejecting this response because:

Amazon is lying , I safely returned the item to them with original packaging and cushioning they provided me with and still, I never received my refund .I initially reached out to my bank to expedite the process , but after they denied my claim and reversed the provisional credit back to Amazon for 3rd time, they said they can no longer help me. The fact that Amazon denied that they received my order and then that they already they refunded me, without any evidence or proof is beyond me ! my bank also told me the refund was never posted to my account to begin with which is very suspicious! This is also very suspicious because after I showed evidence that the refund was never processed, they restricted my account and now claimed that the item was DAMAGED ?! They just keep making up new narratives every time I show evidence. First they told my bank they never received the item , I showed proof of that , so then they claimed they already refunded me . I showed proof via my account order history it was never processed or attempted , now they claim the package was Damaged !? They are lying and stole from me . I just want my money back! I even asked for a receipt, confirming that they sent the funds back to my original payment to see if it maybe didn't go through or there was an error of sort , but they failed to do so. This is TERRIBLE customer service , Ive been dealing with this for almost a year now, I just want my money !
Sincerely,

*********;
Sincerely,

***********************
Initial Complaint
Date:02/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PillPack aka Amazon Pharmacy refuse to give me my prescription back and refill them . The original date was 2/4/2023 and then they change it to 2/7/2023 and they show it had shipped. Here are photos and still they wont give me the medication or refund it. This is fraud and people can die from it
Business Response
Date: 03/04/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for bringing this complaint to our attention and for providing Amazon Pharmacy with an opportunity to respond.

As a member of the Better Business Bureau, we take the responsibility of addressing customer concerns very seriously. We're unable to provide protected health or account information to the Better Business Bureau in response to the customers feedback.

Should the customer have additional questions or concerns, we would invite them to call us directly at ************ for assistance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:02/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have sent a shipment to the Amazon FBA but part of the shipment was lost by amazon,shipment ***************
Business Response
Date: 02/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with regards to return. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account (www.amazon.com/your-account).

We appreciate your time and patience in these regards

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 02/15/2023

Complaint: 19403303

I am rejecting this response because: i am not a amazon customer but a seller, my complaint is that part of the shippment i sent to the *** was lost by the *** i have filled a compleint with amazon compleint ID is ***********, *** shippment id is *** ************

Sincerely,

*************************
Business Response
Date: 02/23/2023
Hello Team,
we understand that the seller concern is related to reimbursement of missing units on shipment id: ************.
In this case, we are unable to proceed with investigation as the invoice provided is not valid. Invoice is blurred and quantity and descriptions of items are not matching for all inventory sent in the shipment.
Note: The proof of purchase must be the original invoice from the supplier or manufacturer and must include the following information:

- Date of the purchase

- Product names of the missing items

- Quantity bought

- Full name and address of the invoice issuer

- Full name and address of the buyer

The purchase price isn't required and can be concealed.

If you are the manufacturer, send a copy of the signed packing slip. The
packing slip must include the following information:

- Packing list date

- Shipment or purchase order ID

- Product names of the missing items

- Quantity shipped

- Manufacturer signature or stamp

The invoices should contain all of the units that were sent in the shipments, from the invoice date to the receipt of the shipment currently under investigation.

We do not accept pro forma invoices or sales or purchase contracts as proof of ownership because they don't demonstrate a completed purchase.
Best Regards

Customer Answer
Date: 03/01/2023

Complaint: 19403303

I am rejecting this response because: i provided all this documents already

Sincerely,

*************************
Business Response
Date: 03/08/2023
Hello from Amazon.com,

We understand that the seller is appealing for the missing units from shipment ID ************.

We have reviewed the documents provided by the seller.

In this case, we are unable to proceed with investigation as the invoice provided is not valid. Invoice is blurred and quantity and descriptions of items are not matching for all inventory sent in the shipment.

Note: The proof of purchase must be the original invoice from the supplier or manufacturer and must include the following information:

- Date of the purchase
- Product names of the missing items
- Quantity bought
- Full name and address of the invoice issuer
- Full name and address of the buyer

The purchase price isn't required and can be concealed.

If you are the manufacturer, send a copy of the signed packing slip. The
packing slip must include the following information:

- Packing list date
- Shipment or purchase order ID
- Product names of the missing items
- Quantity shipped
- Manufacturer signature or stamp

The invoices should contain all of the units that were sent in the shipments, from the invoice date to the receipt of the shipment currently under investigation.

We do not accept pro forma invoices or sales or purchase contracts as proof of ownership because they don't demonstrate a completed purchase.

Thank you.
Initial Complaint
Date:02/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
According to Oxford Dictionary, FRAUD is defined as wrongful deception intended to result in financial gain.My Amazon ID: **************************** PRIME MEMBER since last so many years Order # ***-4620822-6393016.This is exactly what Amazon has done with me. Please look into attachment about online chat conversation with *************** I had contacted Amazon Cust Serv on 2/4/2023 regarding one of the shipping charges for a piece of furniture. Both the agents one after one assured me that they are waiving off the shipping charges and refunding me. Infact, ***** asked me to place an order right then and generate and give him the Order ID so he can reimburse me; which didn't happen as he had mentioned. Then another agent ****** reassures me that as soon as it is shipped, you will be receiving the shipping charges to your account balance. Everything is mentioned in the chat attachment.One week passed by, today 2/13/2023, when I had approached the Cust Serv; ******* was so rude and denied me the shipping charge. She was totally rude, not ready to help even after acknowledging Amazon's fault.IS THIS SOME KIND OF JOKE YOU GUYS HAVE MADE OF. just to get orders, you ask to place an order making false commitments and once placed the order, you guys RETRACT and torture the customer, for no fault of his own.I mean what scams you are involved in. Such an incompetent level of cust service training where there is no accountability. YOU GUYS F****D my whole day making my day at work and home WORSE. Please don't RUIN someone's hard earned money. Not everyone is as rich as *******************. Everyone's TIME IS IMPORTANT, not just *******************. Such a mental torture for contacting you guys multiple times and then arguing.DON'T MAKE FALSE COMMITMENTS JUST TO MAKE SOME SALES. Had I not caught this, you guys might have got away this fraud activity.GO THROUGH THE WHOLE ATTACHMENT CONVERSATION.You guys need to be taught a ****** so that you take your customers seriously.
Business Response
Date: 02/15/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your Order ID: *******************. This is not the type of experience we want you to have with us. I will make sure proper internal actions are taken on the associates and proper coaching is provided to the associates about this.

I can certainly understand your request and as this is a seller order, we won't have the option to issue the refund of the Shipping charges or issue any compensation fees.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com

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