Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,250 total complaints in the last 3 years.
21,756 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2nd item I had same issue with a prior item when I had to call **************** for Help. They wasted my time by telling me to call back on another day because there seems to be an issue with my account. I called back a couple times with same response until I finally did a BBB claim, then they miraculously refunded immediately. I said, as big as Amazon is if I can see everything I purchased for the last 5 years let alone the very last Item I bought on my phone, a Customer Serv agent should be able to see it.. Also Amazon **************** has used that same phrase ("Please Call back another day as there appears to be a error on your account") on a couple different items now when I have to call in. Today I called in because i ordered 2 bags of Lifesaver Candies for a total of $19.76. Amazon App said it was delivered on my porch at 4:47pm 12/13/23. I was ******** heard no one. I went and searched the whole porch and could not find the package. So I thought it was stolen. I looked at the camera for the Porch and I searched 2 hours before and 2 hours after 4:47pm and we had no delivery what so ever. i went to start an issue with the Amazon app but every choice to return or exchange you have to be able to send the item back. Well that's the issue i never received it. So i Called Customer Serv. at ********************** and after the agent wasted 25 min she said the emphases phrase for me to call back another day because there is a error on my account. I should not have to waste more time calling multiple times to handle a simple customer service issue. I want $20 for the 2 bags of candy Plus another $20 for wasting my time ( Having to call in then be told to call back, and instead I'm sending this BBB complaint), for a total of $40 on my Gift card account. That's what I believe should happen to resolve the issue Order #***-1319295-4180267 Paid $19.76 from Gift Card Balance.Thank you,*************************
Business Response
Date: 02/16/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive the item LIFE SAVERS Hard Candy 5 Flavors, 50-Ounce Party Size Bag.

I apologies for the inconvenience you have experience din this case.

I've issued a refund of $19.76 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issu.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:02/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An individual used my debit card to order a product from Amazon on 02/13/2023. I did not authorize the usage of this card. Someone found out my card number and ordered a product from Amazon on the above date. When I spoke to a supervisor at Amazon and after 30 minutes, the supervisor said they would refund the money ($9.52) back to my bank account and they would send me a confirmation email. Neither has happened yet. I checked my bank account, and no refund is reflected in my bank online bank statement and no confirmation email verifying my refund. I feel Amazon is stonewalling me. My husband and I are senior citizens and my husband is a veteran, and we are on a fixed income. Please help me. Thank you.
Business Response
Date: 02/16/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the unauthorized charges.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue.

Please share the charge id pertaining to the issue for research. Charge ID is a ******* alpha numeric number on your bank statement.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 02/16/2023
The offending business has refunded my money. Thank you for your help.Tell us why here...
Initial Complaint
Date:02/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I'm contacting you because on January 11th I added $300 amazon gift card, and linked my final card ****, *******************************, and as soon as I tried to make a purchase my account was blocked.I filled out the form with all the information, sent the card photo, the last 4 numbers, the card invoice and the vouchers added to the account, and in response they said that they did not identify the cardholder.I've already made 23 calls to amazon, and sent several emails, more than 30 and every day I speak with an attendant saying that he says he has nothing to do.I tried to make the purchase with my gift card balance and not my credit card I received a reply that my account was closed, however it turned out that the account was closed due to a violation of the Amazon Gift Card Terms and Conditions #2 *Limitations. *However, I would like to know where I can proceed from this situation, or a resource because the card is worth a gift when I bought the cash, in dollars, I didn't buy it with a credit card and I have all the invoices I bought it at a pharmacy in the ********* have all the receipts analysis possible I ask you to please analyze all the data, and I urge you to restore my account, I love ********************, I am without an account unable to make new purchases, due to this situation that in this case I do not agree and I ask for a review and analysis.Please review or check carefully, I can help send any type of receipt.I await an obvious resolution, many thanks to the amazon team, specialists.my amazon account email ************************* I also got an email saying I have another amazon account but I don't have another account and all the messages I get are automatic.
Business Response
Date: 02/23/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
Amazon.com
Customer Answer
Date: 02/23/2023
Reclamao
: ********

Rejeito esta resposta porque:
amazon asked for my RG for verification and that's what I did I sent my RG according to my card that was linked to the account I have been an Amazon customer for years and they are simply saying I violated terms and conditions i won an amazon gift card from a friend (gift card) worth $300 and added it to my account, tried to make a purchase.Please, I ask you to review my order, I will not make purchases, I believe that this is not the intention of Amazon to restrict customers from purchasing on its ecommerce I already sent my document twice, I already sent my card, and I also have the amazon gift card added in the account that my friend gave me, I would like more details please, or the reestablishment of my access account, I added my voucher there, and right after she got blocked it's been a month

Atenciosamente,

*********************
Business Response
Date: 03/16/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
***
Amazon.com
Business Response
Date: 03/23/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 04/06/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Business Response
Date: 04/12/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

********
Amazon.com
============
Business Response
Date: 04/16/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,

Amazon.com
Business Response
Date: 04/21/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions. Due to the proprietary nature of our business, we do not provide details on our investigation methods.
The funds in your account will not be disbursed to you.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:02/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 29th, 2022, I ordered a set of BaBylissPRO LIMITEDFX BOOST+ Collection: Clipper, Trimmer, and bases from Amazon (Order Number: 112-3427777-2669045) It took longer than expected to arrive so I decided to return them. Amazon told me because the item was worth $413.24, I would have to arrange *** to pick up from home and they would bring the shipping label. On December 5th, 2022, the product was sent back and *** delivered it to the Amazon Facility on December 7th, 2022. After continuously talking through numerous agents and customer service departments and escalated to other higher departments, it was made clear I would have to wait 60 days to receive a refund. It has now been over 70 days and when I spoke to a representative on February 5th, 2023, the representative apologized stating that I would receive a refund within 3-5 business days. That time has elapsed and I have not received a refund. I have called back 6 times since the 5th of February and I am told that it is *** fault even though the package shows delivered to Amazon. I reached out to *** and they said it was Amazon who has to provide refund as they are not responsible since package is delivered (Tracking Number: 1Z67561Y2601031981). Amazon is pretty much lying to me and their own employees lie to customers such as myself and that is not righteous and ethical. This should not be permitted by any business especially with credible businesses. Still no refund as of this moment and Amazon stated they cannot do anything about it.
Business Response
Date: 02/17/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

A careful review of your account reflects that the correct information has already been provided.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after 3 February 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.

We are unable to offer additional insight on this matter.

Regards,

***********************
Amazon.com
*****************************

Customer Answer
Date: 02/18/2023

Complaint: 19407281

I am rejecting this response because: I was already told by an Amazon representative a refund was already going to be issued. Then, it never was issued so Amazon has now been caught in an act of providing false information to its customer. I have already contacted the Shipping Carrier and the evidence provided shows that the carrier is not responsible for the package once it is DELIVERED to the facility. Amazon mishandling the package containing the item returned is not the Carriers fault nor the Buyer fault. It is Amazons responsibility. Amazon should be providing a refund back as this is unethical, preposterous and demoralizing for a business of such magnitude to handle a case such as this one in an extremely poor manner. A refund is and should be granted as I did my part and followed all proper protocols and procedures and so did the carrier.

Sincerely,

*********************
Initial Complaint
Date:02/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a product from this company and it was not as described. I was granted a refund and was told the refund would be processed in 2-4 hrs. That time passed and I reached out to them again and was told to wait 24hrs. I waited 24hrs and reached out to them again and was told not to worry it takes 48hrs. 48hrs passed and and was very frustrated with the entire process and asked to speak with a supervisor. The supervisor promised my refund would be in my account on the next day by 12noon. It was not on my account and I gave them a whole day before I reached out to them again. When I reached out to the again I was told it takes 3-5 business days to process refunds and they apologize for the inconvenience. That was a complete and utter lie. So I waited until the end of the 5th business day before I reached out again. Bybthis time it has been an entire week and my refund was still not on my account. I called the number that the supervisor gave me in an email and was told my refund was stuck and that they were not going to give me my money back. I am very frustrated by this whole process and I want my money. Plus I want all of the people who lied to me to be reprimanded and want a formal apology plus compensation for the inconvenience and the wait I have had to endure as of February 15th 2023 it will be 2 weeks since my refund was promised and I still have not received it. The supervisor I spoke with on February 4th gave me something for the previous inconvenience and that was just to try to prevent me from reaching out to the BBB. The issue is that my promised refund has never been processed and given to me and this can not happen. AMAZON is a trillion dollar company and they are simply not going to get away with stiffing me on 20dollars. Plus I don't want this issue to reflect on my account negatively because the fault is totally on Amazon. Someone needs to help me with this issue immediately
Business Response
Date: 02/16/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with the refund on the order# ***-7922636-4052258.

I've reviewed the details of the order and see that the refund initiated on February 1, 2023 was stuck and couldn't be processed successfully.

However, I see that the refund was issued to your account in the form of $20 promotional credit to your account.

In this case, we won't be able to refund the item again on the order.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 02/16/2023

Complaint: 19406950

I am rejecting this response because:
That is incorrect and you know it. Don't come to me telling me what you think you know come with the facts. That 20dollars promotion was for the inconvenience and my refund was never given to me. You can pull the phone call from February 4th and you will see that the supervisor promised me something totally different. I want what is mine and you can stop playing with me. Never once was it said that the promotion was going to take the place of my refund and if that was the case I would not have accepted it at all. Promotional funds are trash and cannot be used on what was originally purchased. Give me my money back and stop trying to get over on people. If you promised me something and didn't come through with it that means that you still owe me. All the calls are recorded so pull the phone call and listen to what the supervisor told me.
Sincerely,

***************************
Initial Complaint
Date:02/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Date of transaction: December 20, 2022.- The amount of money I paid the business: $1,080.57 (With tax).- What the business committed to provide you: [GeForce ********] 2022 HP Pavilion Gaming Desktop **, 32GB RAM, 1TB SSD+2TB HDD, ***** i5-10400F, *********************** Bluetooth, Wi-Fi, USB ******* ******* Port, HDMI, Windows 11, Mouse Pad.- What the nature of the dispute is: After I retuned the Gaming ** to amazon, they shipped the ** to M-X-C Tech and M-X-C Tech only gave me $873.70 back and that means I lost $206.87.- Whether or not the business has tried to resolve the problem: Yes, they've tried to but amazon said that they will contact the seller and the seller keeps replying saying "It does not qualify for a refund per amazon restocking guideline since it was opened and used" while I did not open the ** until the day before the return and once I opened it and I plugged it in to make sure if everything was fine but the ** kept displaying "An error has occurred please try again later" message and I've tried again but it didn't work so I put it in the box and filed a return to the seller or amazon and I sent the item back but they won't give me a full refund.- Account/order/tracking number: My account name is: *****************, Phone number: **********, E-mail address: ********************* Order: [GeForce ********] 2022 HP Pavilion Gaming Desktop **, 32GB RAM, 1TB SSD+2TB HDD, ***** i5-10400F, *********************** Bluetooth, Wi-Fi, USB ******* ******* Port, HDMI, Windows 11, Mouse Pad. Order Number: 113-5431960-3852268. Tracking Number: 1Z0V2Y979052367838.
Business Response
Date: 02/16/2023
Hello Hai,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint details and sincerely apologize for the inconvenience caused with the item ordered with M-X-C Tech, a seller on our website.

I see that the restocking fee applied was successfully refunded back to your payment method on February 15, 2023 through our A-to-Z Refund request.

You'll see this refund to your card in the next 3-5 business days. You can view the status of your refund in Your Account here:

***********************************************************************************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 02/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received a full refund now and I would like to close this case. Thank you for your work.

Sincerely,

*****************
Initial Complaint
Date:02/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon locked me out of my account around 3 weeks ago, I have been told by my customer service reps that only an account representative can solve the problem. Except I cannot talk to one. I have been lied to and falsely assured over 7 times that I would receive a call or email from an account representative. It has not happened and no matter how many times I try to get through. No one will help me and all tell me the same lies. I have reverted to trying to cancel, but I cannot I am told, because my account is locked. I want to cancel starting the date I was locked out and given a refund of my non-used prime membership in all its forms.
Business Response
Date: 04/17/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
***
Amazon.com
Customer Answer
Date: 04/17/2023

Complaint: 19406737

I am rejecting this response because I am not asking for an investigation on anything from them. They locked my account for no reason, showed complete incompetence when I contacted their only way to reopen my account. I have already paid for Amazon Prime through TILL later this year. I have not been able to use Amazon Prime since February. I have no interest in using Amazon Prime again due to the rampant incompetence and lack of understanding that I have got from Amazon. I again, want my money back from Amazon for all the time I already paid for that has been unavailable to me USE. Starting from February. I don't want my account reactivated, I don't even want to know why my account was locked, because I don't care anymore. I want to be refunded for the Amazon Prime that I paid for in advance. Starting when my account was locked in February till the end.

AGAIN, I DO NOT NEED THE ACCOUNT REACTIVED, I NEED A REFUND FOR THE PREPAID AMAZON PRIME SERVICE I HAVEN'T BEEN ABLE TO USE SINCE FEBRUARY OF THIS YEAR. iF YOU STILL DON'T UNDERSTAND, PLEASE READ THIS LETTER AGAIN, OR HAVE A SUPERVISOR READ IT FOR YOU AND HAVE THEM EXPLAIN IT TO YOU. THIS IS NOT A DIFFICULT PROBLEM.

Sincerely,

***********************
Business Response
Date: 04/21/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-04-20 confirming account reinstatement.
Sincerely,
Amazon.com
Business Response
Date: 04/25/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-04-20 confirming account reinstatement.
Sincerely,
Amazon.com
Customer Answer
Date: 04/25/2023

Complaint: 19406737

I am rejecting this response because: Their incompetence is glaring; they are deliberately not addressing the problem of the complaint and are just finally getting around to reestablishing the account I don't want. Not reimbursing me for the time I couldn't use the service, much less canceling with a repayment of the amazon prime membership not used (starting in February when the amazon incompetence started) They haven't done one thing from this complaint. I am happily using other services for the things that Prime used to fill for me and will continue to do so for the rest of my life due to the incompetent laziness and c*** customer service received from each person I wasted my time contacting at Amazon. Reimburse me for services not used.

Sincerely,

***********************
Business Response
Date: 04/27/2023
Hello ******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your account that was locked and for the interruption caused to your Prime Subscription.

I've reviewed the details of your account and see that your account has been reinstated successfully.

With regards to your Prime subscription that you haven't used during the locked out period, to help you with this, I've refunded $49.99 on your Prime charge as an exception.

You will see this refund credited back to your card within the next 10 business days.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. i have canceled Prime as a result of this nonsense and have no intention of ever reupping my subscription. This was unforced incompetence by Amazon and I hope they can use this to not needlessly lose business all over the world using the same lazy unhelpful attitude I was given during this. The thousands of dollars of business that I have and will continue to take elsewhere may not be a drop in the bucket for Amazon, but it will be a problem if they do this to enough people.

Sincerely,

***********************
Initial Complaint
Date:02/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/6/2023, I purchased 20 bottles of ******** Ultimate Cleaner Rust Remover from Amazon.com, I was ready to repair my car.I purchased in 2 packages, 11 bottles in one package and 9 bottles in one package.At that time, the website showed that all the bottles could be delivered from 2/8/2023-2/13/2023,Among them, 9 bottles can be delivered on 2/10/2023, so I made an appointment for boby shop,then I started a long wait.UPS working with Amazon changed my delivery time 3 times causing me to have to change my appointment with the body shop.Due to too many changes, the body shop charged $100, now it is 2/14/2023, my package has not been delivered yet.I tried to contact Amazon customer service and they either made me wait or said they would cancel my order, they said the change in delivery time is inevitable, I don't understand their explanation.I asked them to pay for my damage but they refused, they thought it was my problem and I shouldn't have booked in advance!I am so disappointed with Amazon.com!
Business Response
Date: 02/16/2023
Hello *****,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with the delay caused with the shipment from the order #***-4935804-9340246. This is not the kind of service we want to provide our customers. Fast, easy shipping and dependable delivery is something that we pride ourselves on at Amazon. It's important for us to understand how situations like this directly impacts our customers, and we're grateful for the time you took to share these details. I'll definitely pass the details of this incident as a strong feedback to the carrier team.

If your package don't arrived by end of the day of February 16th 2023, please contact us through the link below, and we'll be happy to provide a refund or replacement for you.

*************************************************

Further, with regards to the charges levied by body shop for rescheduling, I apologize as the charges can't be refunded by Amazon. I am very sorry for this added frustration.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:02/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an old account with Amazon that I shut down due to the fraudulent charges on my bank account, and being unable to re-access my account at the time! I set up a new account this year! I set the account up with my phone number and attempted to set up the email with my email! I was informed by tech support that even though I requested a cancelation of my old account, that their system still retained my information instead of fully deleting it! I do not like the idea that my email, and potentially other personal info, is still in their system! All i want is to know that my old account is fully deleted and that i can use my email properly! Can you help me fix this?
Business Response
Date: 02/21/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand you wish to close your account and delete your data.

Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow the steps below:

1. Go to Close Your Amazon Account: ****************************************************

2. Sign into the account you want to close.

3. Review the products and services associated with your account.

4. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."

Please note that if you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close. By requesting the permanent closure of your Amazon account and the deletion of your data on any Amazon site, youll lose access to all of the products and services across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password), such as international Amazon sites (e.g. amazon.co.**, amazon.fr, amazon.com.mx), Audible, etc.

A confirmation notification will be sent to the email address associated to your account or via text message. Youll need to reply within 5 days to verify your request.

If you are experiencing issues with logging into the account you wish to close, visit the Help page below:

************************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 02/24/2023

Complaint: 19406610

I am rejecting this response because: it does not fix my issue! I have a new account, I tried to attach my email address to the new account but could not because my information had been saved, not deleted fully, after I had requested a delete of my old account!

Sincerely,

***********************
Business Response
Date: 03/23/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 23/3/2023 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:02/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item #1: Order # ***-5485922-7157836 Returned October. Recharged my credit card on 11/5/22 for "item not returned". Tracking shows item was delivered to warehouse. Item #2: Order # ***-7108433-6493856 Returned date: 12/5/22 at amazon warehouse in **. End of January 2023, received email stating that I will be charged for item not returned. Contacted customer service x3 times, they said nothing can be done as it wasn't checked in yet. Contacted again 2/14/23 about issue and again was told they cant do anything. Item was delivered to amazon successfully. Second item returned that they never reimbursed me for.
Business Response
Date: 02/27/2023
Hello *******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier received your return packages for Order ID: ******************* and Order ID: *******************, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

We recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************

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