Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,250 total complaints in the last 3 years.
21,756 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon updated my Kindle software without my permission when I took my Kindle off airplane mode for 2 minutes. The update has completely destroyed the years of organization and system that I have curated on my Kindle. I can't find, access or organize my books. It's like someone walked into my living room and rearranged all my books, and stole half the shelves. I don't want thumbnails or cover views, I want to be able to organize books in collections and lists without having all my hundreds of books to sift through
Business Response
Date: 11/17/2022
Hello *********,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I had reached out to the Kindle team and received an response from them.

Your Fire tablet automatically downloads the latest software version when connected to a Wi-Fi network. Updates may take as long as 10 minutes to complete.

If an error message shows while downloading an update, charge your Fire tablet (using a power adapter, if possible) and leave the device turned on.

The software update downloads in the background and is applied once the download is complete and the device is asleep.

Once a software update is installed, it cant be rolled back. Software updates ensure that you have the latest bug fixes and security updates.

K6:

To check the software version on your device:

1. Tap the Quick Settings icon (in the upper right corner of the screen), and then tap "More."
2. Tap "Device" and look under "System Version" to see the current software version.

To update your device, make sure you're connected to a Wi-Fi network, and then follow these steps:

1. From the "Quick Settings" menu, tap "Sync."
2. The software update downloads in the background and is applied once download is complete, and the device is sleeping.]

K9, K9HD, K10:

To check the software version on your device:

1. Swipe down from the top of the screen to open the "Quick Settings" menu, and then tap "More."
2. Tap "Device," and then tap "About." Look under "System Version" to see the current software version.

To update your device, make sure you're connected to a Wi-Fi network, and then follow these steps:

1. From the Quick Settings menu, tap "Sync."
2. The software update downloads in the background and is applied once download is complete, and the device is sleeping.]

FireOS 4 and higher:

To check the software version on your Fire tablet:

1. Swiping down from the top of the screen to open the "Quick Settings" menu, and then tap the Settings (gear) icon.
2. Tap "Device Options," and then tap "System Updates" to see the current software version.

To update your device, make sure you're connected to a Wi-Fi network, and then follow these steps:

1. From the "System Updates" screen, tap "Check Now."
2. The software update downloads in the background and is applied once download is complete, and the device is sleeping. ]

For more information on software updates, go to: https://www.amazon.com/gp/help/customer/display.html?nodeId=****************.

Please note that software updates cant be downloaded using the Silk browser.

Thank you for using Fire tablet.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Pratap
Initial Complaint
Date:11/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I mailed 50pcs of the **** B09B5K3PDS in February and I complained it was missing 2 in the *** inventory. They asked to wait 90 days. I finally had time to go through inventory these days and still only 48pcs. Each unit costs usd ***** and amazon only refunded usd *****. I received an email today saying that they will not make an additional adjustment. I.d like to have a refund of usd *****!
Business Response
Date: 11/09/2022
I was unable to locate any seller accounts using the e-mail address from which the complainant has written, ***************.

To protect the security of any seller account, we only send account-specific details to the e-mail address associated with that specific seller account.

If the complainant established their account using a different e-mail address, they can try signing in again using that e-mail address. If they have additional questions, contact Seller Support from within their seller account.

If they have forgotten their password, they can click the "Forgot your password?" link on the seller account sign-in page and follow the instructions provided to create a new password. The new password will be effective immediately.
Customer Answer
Date: 11/09/2022

Complaint: 18372837

I am rejecting this response because: case ID CASE *********** ASIN B09B5K3PDS company: ******************* *************************** attached email!! With this information you should be able to find the problem.

Sincerely,

*****************************
Business Response
Date: 11/11/2022
Hello!

Please advise the seller that their reimbursement re-evaluation request has been denied.

The reimbursement ID does not qualify for a re-evaluation as it was calculated correctly based on the inventory reimbursement policy.

The seller should review the *** inventory reimbursement policy here (sign-in required):
https://sellercentral.amazon.com/help/hub/reference/200213130

There are no exceptions for this policy.

Your understanding is appreciated.
Customer Answer
Date: 11/14/2022

Complaint: 18372837

I am rejecting this response because the value of the product is usd 20 per unit. Which policy will say my product is usd 6.50?!?!?

Sincerely,

*****************************
Initial Complaint
Date:11/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I operate an e-commerce store on Amazon Seller Central. On July 7, a buyer attempted to obtain a refund from Amazon for $2011.88 for an item they purchased from my e-commerce store, **************** LLC. Amazon considered their request and denied their claim. This decision by Amazon was the correct decision. Their claim number was 111-3685049-8708228 filed on July 7, 2022.However, nearly four months later, this claim was charged back to me by Amazon on October 24, 2022. No merchandise was ever returned to me, and no reason was ever given to me to justify a return.My appeals specialist contact Amazon, but no one provided any assistance in having this chargeback removed. My appeals specialist has successfully appealed all chargeback claims made against my store, and this is the only claim that has been approved in the customers favor.If this chargeback is not removed from my account, I will need the following information from Amazon:Why was the claim originally denied and then later approved by Amazon for no apparent reason? When will a reason for the buyer returning this merchandise be provided to me? Was it damaged? Was something else wrong with it? I will need Amazon to make arrangements with this buyer to return the merchandise to me so that I can return it to my supplier. If something is legitimately wrong with this purchase I should be eligible for a refund from my supplier.As a matter of fair business practice, I certainly have the right to know what the problem was with this purchase, and I certainly deserve a chance to return the item to my supplier for a refund. Amazon did not provide either of these to me.Amazon may be a big company, but it is required to follow fair trade practices just like any other business.I am hopeful that this whole matter was simply a bookkeeping error. if so, please reverse the chargeback that was placed on my *********** account on October 24 for $2011.88 so we can be done with this.
Business Response
Date: 01/18/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about 111-4457263-2370623.We are aware that this order has been disputed more than once. Most card issuers allow their cardholders to dispute a charge a second time if they are unsatisfied with the original outcome.

Amazons role in resolving card disputes is limited. We can only give the card issuer documents related to the transaction once which has already been done. We will not be able to take any further action on the dispute.

To learn more about chargebacks, please see our chargebacks help page:

*****************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:11/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order an Amazon on August 8 for $549.99 and they claimed it was delivered on August 10th but I never received it. Typically Amazon take photos of every delivery left aty door step but this expensive delivery didn't include a photo. Why? Although I didn't receive the delivery, they chargede for it. And now I'm filing an official complaint after months of trying to find a resolution with them.
Business Response
Date: 12/09/2022
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to PS5 Console- Horizon Forbidden West Bundle. If I relate it to myself, I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.

We do our best to ensure that all of our customers orders go as smoothly as possible. I apologize this wasn't the case this time.

Upon checking the details we see the order shows as delivered on the shipping address updated on the order. We see the team has asked you to file a police report on the order for further investigation.

Due to the age of the order, its too late for us to take any action on it from our end.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/09/2022

Complaint: 18372803

I am rejecting this response because: Amazon failed to deliver my item that I ordered. For months I've been trying not to pay for something that they failed to deliver. Now Amazon is asking customers to file police reports every time they fail or misdelivered a package. That's just wrong. Was the package stolen Amazon or is it that you didn't deliver it at the right address? Where's the photo taken that it was delivered?

Sincerely,

*********************************
Initial Complaint
Date:11/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order was marked delivered on 11/4/22. Upon arriving home I was unable to locate my package. After asking neighbors I came to the conclusion that my package was gone. I then contacted Amazon who informed me of a 3 day waiting policy. I was told by a manager to call back Monday 11/7 after 6pm cst and a replacement would be sent out on my behalf. Upon calling on 11/7/22 I was given the run around. I was placed on hold several periods of time for long periods of time because I needed to speak to another department. I was then told after 15 minutes of holding that no one was available and I should call them back in another 15 minutes, absurd! I then asked to speak with a manager who honestly sounded like a coworker sotting next to the previous rep. I then explained my issue and was placed on hold yet again. I was told that there was no option to send a replacement package and that my account was flagged to not send a package but to send me to a special department. I asked about the conversation I had with the previous manager on 11/4. I asked for the call to be pulled. Instead of receiving an answer I was redirected several times until the manager ultimately hung up on me. I called back and immediately asked for a manager. This time I spoke with a man who told me the same thing, that my account was flagged and no one from the special department was available. This treatment is absurd as I have been a prime member for years and spend a decent amount of money on the platform. I am not a serial complainer and have not had a similar issue as of recently. I do not deserve to be profiled and given the runaround when I have a legitimate concern. If no resolution can be reached I may have to stop supporting the platform altogether.
Business Response
Date: 11/09/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, we would like to investigate further in this matter.

Please confirm the order number, so that we can investigate properly and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/10/2022
113-2673039-2636200
Business Response
Date: 11/16/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I learned of your recent experience and wanted to take this opportunity to reach out on behalf of our executive team.

We take this type of feedback very seriously, so I will be forwarding your feedback to the appropriate teams for handling.

I apologize for any inconveniences this experience may have caused and really appreciate you taking the time to report this to us.

Please be informed that we do not have option to send you an e-mail/ letter on companys letter head.

Further, I see that $63.26 has been refunded on November 8, 2022. You'll see the refund on your **** Card statement in the next 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=113-2673039-2636200

Though I regret the series of events that led to you receiving this email, I'm grateful for the opportunity to have read your story and shared your feedback.

Thank you for being a valuable member of our Prime family. We look forward to serving you again - and serving you better - next time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/17/2022

Complaint: 18372786

I am rejecting this response because:I reject this offer for multiple reasons. I feel that a formal apology is due to me and someone there has the capability to provide it. Not doing so shows your neglect to accept accountability for the situation. And shows your lack of empathy as a company.
Secondly, I did not request nor authorize a refund. I requested that my products be resent as I did not receive them. You can even see that the products are not active with my Amazon account. Instead, you all chose to get over on me and send a refund knowing that the sale had ended on the products, and for me to replace the products I would have to come out of pocket more than the initial transaction. I believe this was a manipulation tactic to get more money from me, which is morally and ethically wrong.

Sincerely,

*******************************
Initial Complaint
Date:11/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has Locked my account. I have paid for Kindle Books, Audible Books, and Amazon Music. They said they can only re-open if I answer three questions, but the questions are impossible to remember. I need Amazon to contact me at ********************** or at ************, So that they can verify that I am the owner of the account with Identification, that I can send to them G mail. Please have Amazon call me and contact me g mail, since this is an issue of merchandise that is paid for, and have them verify who I am with proper Identification so that I may re-open my Amazon account.
Business Response
Date: 11/09/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the locked account. I'm sorry for the inconvenience caused.

I can see the account is active, I do not see any hold or lock on your account now. It was locked earlier however as on August 8th, your access to the account was restored. We have sent a confirmation email on Monday, August 8, 2022 at 11:28 PM (PDT). If you are unable to login, while we do not have the option to arrange a callback, I request you to please contact us at **************. Our team will be happy to help you on this matter.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/07/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon fraudulently charged a card I did not authorize a charge on. I added a **** Prepaid Gift Card to my Amazon Payment Methods so that I could transfer the balance of the gift card to my Amazon Gift Card Balance, since I was making a large purchase. Once I added the payment method, I was looking at the digital image of the **** card, and there is a button beneath that says Add Funds to Amazon Balance. I clicked it. I put the remaining balance on the prepaid **** gift card into the box to transfer the balance. I used the Amazon Balance on the large purchase. Later in the evening, I noticed Amazon charged my Mastercard for the balance I had authorized to be charged to the ****. I get on chat with the customer service representatives who both tell me "they're sorry for the inconvenience" and do absolutely do nothing to resolve it and continue to be difficult to work with. I offered a solution and they ignored me. They even ended the chat in the middle of me typing a reply. Awful experience. They did not care whatsoever that the card was charged without my authorization. Unbelievable.
Customer Answer
Date: 11/08/2022
order # 113-3180372-9909831
Business Response
Date: 11/11/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared on the gift card balance and have looked in to the issue. We regret the aggravation when you reached us on the issue.

I see you had added $63.05 to your account on Order ID: ******************* on Wednesday, November 2, 2022 at 5:10 PM (PDT).

You can view your balance and usage history in Your Account here: *************************************************

On reviewing the gift card balance, this was applied as a payment to Order ID: ******************* and Order ID: ******************* placed Tuesday, November 8, 2022 at 2:20 PM (PST).

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
*****************************
Customer Answer
Date: 11/14/2022

Complaint: 18372685

I am rejecting this response because:

My concern is that no one at Amazon seems to understand that Amazon charged the wrong card, without my authorization. That is a problem. It's unacceptable. Don't you agree? I know the details of the issue, I did not need a summary of what happened. Yes I used the gift card funds, because I was under the impression Amazon wouldn't fraudulently charge the wrong card. It wasn't until I looked at my credit card charges on my online banking that I saw it was charged to the card I did not authorize.

Sincerely,

*************************
Customer Answer
Date: 11/23/2022
I want Amazon to admit their system charged my card without my permission (as I clicked add funds from a different card), and I want Amazon to prevent this to happening to me or anyone else in the future.
Business Response
Date: 12/20/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed your complaint in detail and have looked into the matter. The information we provided you earlier was correct, the Gift Card balance was selected as a payment method on the orders placed. We will not be able to offer comment on how the order referred to was placed.

We do not change the order payments except when the original payment method is declined, when an order may be charged to a backup payment method per the choices on your account. We request you to check carefully the payment methods selected while ordering and to manage your payment methods to ensure the order is processed without any issues.

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

Raman R.
Amazon.com ****************
Initial Complaint
Date:11/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an item through Amazon that has a lifetime warranty. Manufacturer states I need to go through the company I purchased the item from. Amazon refuses to honor the warranty.
Business Response
Date: 11/09/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-2289180-5506661. Upon checking I see that the return window was expired on September 17, 2019. Since 1 year has been passed, we are unable to replace the items or create a return. We would request you to contact the manufacturer again to check if they can help.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/09/2022

Complaint: 18372595

I am rejecting this response because: manufacturer states to go through original retailer which in this case is Amazon!

Sincerely,

***********************************
Initial Complaint
Date:11/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I recently ordered a pair of Aipods Max ********** for $493.86. The package was marked as delivered but nothing was delivered. I have tried going through customer support to either get a replacement pair sent or a refund but keep being told to wait. It is starting to feel as if I am getting nowhere.
Business Response
Date: 11/15/2022
Hello ********,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the missing Apple AirPods ******************Ear Headphones. Active Noise Cancelling, Transparency Mode, Spatial Audio, Digital Crown for Volume Control. Bluetooth.

I've checked and see that a full refund of $493.86 was issued on November 11, 2022 and I see that it was processed successfully from our end.

You'll see the refund on your **** Card statement in 3-5 business days from the issued date.

Once processed, you'll also be able to see the refund request here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=111-9245991-4754668

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/07/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 12 2022, I purchased a laptop from Cardinal Pro Electronics through Amazon and the laptop was defective when delivered. I spoke with the seller through emails and the seller has agreed to a return of the product through *** Ground. I was instructed by *** customer service to drop off the package at Staples a nearby drop off location. On May 2 2022, I dropped off the package with Staples. After realizing that I went back to Staples on May 25 2022 to inquire about the undelivered package. The Staples manager realized that the tracking number was wrongly entered into the system and she handed me another receipt with the right tracking number. I contacted the seller and Amazon to request a refund and Amazon kept denying my case every time I appealed the case. Amazon has falsely stated that I didn't contact the seller within 30 days of the purchase. I kept going back and forth with Amazon with no way of finding a solution. All I need is my money back. Please help Order # ***-7765677-6949026
Business Response
Date: 11/10/2022

Hello,
We have reviewed the issue filed for the Order 114-7765677-6949026 and noticed that the claim was denied.
A full refund for the claim amount was issued to the payment method Buyer used to this place order.

-- Refund Date: 11/10/2022
-- Refund Amount: $795.81
Sincerely,
Customer Answer
Date: 11/17/2022
A full refund for the claim amount was issued to my credit card used to this place order. Thanks for all your help.

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