Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,252 total complaints in the last 3 years.
21,757 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BUYER beware Amazon is suspending accounts with no legitimate reason.I provided amazon with everything they need(ID,gift card receipt,etc...) yet they still didn't approve my account after I bought my own gift and use my cash to deposit money in it 250 dollars down the drain I really doubt that these "Account specialists" have any training whatesover.Sorry to say that but most of them have problems comprehending normal spoke english and amazon is not a government entity neither a financial institution so they don't really have a right to be asking for ID I'am not the only one here some customers have reported that their accounts were suspended without a clear reason, resulting in a their money being lost Never using amazon again for any purchases Amazon's account suspension policy is a cause for concern, especially considering that the company is a major player in the e-commerce industry and has a huge monopoly over the online market . It's important for customers to be aware of the risks and to exercise caution when using the platform. Until Amazon improves its policies and customer service, it may be wise to consider alternative options for online shopping.
Business Response
Date: 02/17/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:02/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has locked my account since 1-13-2023 over a month ago.I was scammed by someone that I called. I thought they were Hewlett-Packard as listed on line. They tricked me into placing one so called dummy order on my Amazon account.Amazon locked my account. Ive been trying to get it unlocked. Ive been a long time good Amazon customer. I cant seem directly to talk to their fraud department. I had 8 months of paid Amazon subscription left, a gift card balance on my account & an over 2 years paid subscription of Kindle on my account. Amazon needs to either open my account or give me a refund. They owe me approximately $200.00 They are just ignoring me. Such horrible customer service. ********************** is basically stealing from me.
Business Response
Date: 02/22/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Customer Answer
Date: 02/23/2023

Complaint: 19410083

I am rejecting this response because: This is the same computer generated response I keep getting from Amazon.
I was scammed on my account. Amazon has locked my account for over a month even though its stated that they resolved the issue. If Amazon isnt going to unlock my account than I am owed a refund. I had 8 months of my prepaid Amazon year subscription left, a gift card balance on my account & a 2.5 year subscription to Kindle. I estimate Amazon owes me approximately $200.00 refund if they dont unlock my account.

Sincerely,

***********************
Business Response
Date: 03/03/2023
Hello Ms ************** style="font-family: *******, Arial, Helvetica, sans-serif; font-size: *****px; background-color: rgb(255, 255, 255);">I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know that you were unable to access your account. The account has been cleared of unauthorized activity.

In this case, you'll need to contact our Account Specialists by phone for manual assistance. To contact us, visit ***************************************************** follow the prompts. They're available between 3:00 a.m. and 8:30 p.m. PST.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:02/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled Amazon on January 5th, and both January and February (today) I was charged $14.99 for the subscription. In January they refunded me and today they would not. The representative did confirm that I did in fact cancel in December and that this fee was for an Amazon subscription, but kept asking for an order id or charge id, which was not provided to me. I could not find it in my Amazon account, it was withdrawn from my bank without my authorization. I have completely closed my Amazon account so nothing further happens, but need to be refunded the $14.99 as I have not been an Amazon member since January 5th. I have never had another Amazon account.
Business Response
Date: 02/16/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to charge for $14.99.

We've tried to locate the charge in account, however we do not see any transaction for $14.99 after December 2022.

We request you to write us back with the charge ID, so that we can investigate on this further.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

For more information about identifying unknown charges on your statement, visit:

***********************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 02/16/2023

Complaint: 19409458

I am rejecting this response because: I spoke to my bank and Amazon may use internal payment ids but my bank would not know that information. I have attached their response.

Sincerely,

*********************
Business Response
Date: 02/23/2023
Hello,

I'm Prashanth from Amazon.com.

Every transaction will have unique ID generated, which will be recorded with the bank or card provider and we do not use internal ID to perform the transactions.

The charge ID will help us to trace the transaction details and help you with it. I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. At this moment, we are unable to take action without the charge ID.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Initial Complaint
Date:02/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for this item and the post office said it was delivered. They said they delivered it in my mailbox however my mailbox is extremely small it can barely fit any letters and it's one of those mailboxes that is a stand-up mailbox so it's long it's not wide there's no possible way this could have been delivered into my mailbox. It is absolutely impossible. I also do not have a porch of any type I looked around the entire front yard I looked in the side I looked in the backyard I went to all my neighbors places and nothing was delivered so I contacted Amazon on Monday and they said that I would have to wait 24 more hours okay fine I contacted them on Tuesday then the supervisor said I had to wait until 6:00 Tuesday night well I did even better than that I waited until 9:00 this morning and even though the previous supervisor said I would get a refund I did not now they're telling me I have to **** it up it doesn't matter I'm out the money they're not refunding me I want a refund I did not get this item you are not going to force me to pay for something I did not get I am sending a screenshot of my order
Business Response
Date: 02/16/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you haven't received the items orders though they are scanned as delivered. I'm sorry for the inconvenience caused with this.

I've checked and see that the issue has been already reviewed by our internal team and the information provided is correct. For your convenience, I'm providing their correspondence for your reference below.

Based on the results of our investigation, we aren't able to provide a refund for this order. At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

We advise you to contact USPS_ATS_PARCEL in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 02/16/2023

Complaint: 19409598

I am rejecting this response because: Amazon got my money. They are forcing me to pay for something that I do not have. This is not OK and it is not right. I have contacted the **** and they had a sub delivery person. They do not remember if the box was dropped off here or not. I have video cameras and a mailman has not brought a box. Amazon got my money, not ****. Amazon is stealing from me. They have my money. Not ****. They do not have a right to steal from me. I work hard for my money, and they are thieves. I talked to 3 reps today, all 3 hung up on me. One rep even accused me of lying. This is poor Amazon customer service. Such a horrible way to treat a veteran who has been buying stuff from them for close to 12 years. I plan to slam this all over social media. This is how they treat American Veterans.

Sincerely,

*************************
Initial Complaint
Date:02/15/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**************** screen will not let me access orders that have been delayed, preventing or delaying a requested refund.I have two orders that are in various states of shipping delays. One item's tracking shows that it arrived at my local post two weeks ago, then an updated message that it was delayed in transport. The second item was ordered on January 14th, The estimated arrival time has changed numerous times, now, it's scheduled to arrive today. As of yesterday, February 14th, the tracking information indicated the shipment was still in *****. In the ****************** screen, When I click either of these two items, the problem description opens and then quickly closes. I can click on any other order that describes the problem screen does not close.Amazon is blocking me from requesting action on these items and a refund of undelivered goods. Alternatively, when I click the "Help" menu, it brings me to this same screen. Amazon intentionally makes it difficult for customers to request a refund or assistance with an order.
Business Response
Date: 02/16/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the shipping delay. To help you with this, I request you to write back with order ID's so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

******
Amazon.com
Customer Answer
Date: 02/16/2023

My Complaint is not only with the shipping delay. It's also the lack of ability to access either of these orders in the customer service menu. One of the items tracking simply shows it's expected delivery date of 1/31/2023. 16 days ago. It should not be this difficult for me to resolve this issue.
The order numbers you requested.
ORDER # 111-3438464-5860265
ORDER # 111-8810264-5307454
Initial Complaint
Date:02/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My product ASIN B08WHQBF4N was deactivated in the German marketplace in clear error, but the Amazon seller performance team did not reactivate it even after I provided all evidence of the absence of Intellectual property violation of patent number *********. I researched the differences between my product ASIN B08WHQBF4N and patent number *********. I used ******************************************* to find the patent and its details. Patent number ********* is a design patent, which means only the design is protected by it. I also found photos of the patented design in this database, which is different from my products design. To prove that, I attached a PDF document with all the differences I found and the invoice for product ASIN B08WHQBF4N. Here is a list of differences between my product ASIN B08WHQBF4N and patent number *********: On the side, we do NOT use any curve lines textures patented as a part of the design. Our product has straight lines along the length of the product, contouring the shape of the foot. We do NOT use textured dots as part of our design. Our product is entirely flat and rounded on the edges. We do NOT use the patented dot-shaped texture in our design. Our product has a diamond-shaped texture. We do NOT use round-shaped lines in our design. We used sharp edges as part of our design. We do NOT use the designed relief on the edges of the product. Our product is entirely flat and rounded on the edges.We do NOT use the designed green and orange color palette. Our highlighted colors are red and white. Kindly ask you to help me address the situation with Amazon. I understand that we sell the same product type shoe insoles, but the DESIGN patent is in question, and I did not violate it. I sell our products under our own brand, EASYFEET, with trademark registrations in the USA and *** I do not violate anyone's intellectual property rights. Please, help me reactivate my listing ASIN B08WHQBF4N.
Business Response
Date: 02/16/2023
Hello,
We have reviewed your request and are unable to reinstate your ASIN at this time. Please see previous email communication regarding reinstatement process.
Thanks
Amazon Seller Performance
Customer Answer
Date: 02/20/2023

Complaint: 19408727

I am rejecting this response because: ASIN B08WHQBF4N does not violate design number *********. Kindly ask you to review my appeal and all attached documents one more time.
Please check the differences between my product B08WHQBF4N and patent number *********:
On the side, we do NOT use any curve lines textures patented as a part of the design. Our product has straight lines along the length of the product, contouring the shape of the foot.
We do NOT use textured dots as part of our design. Our product is entirely flat and rounded on the edges.
We do NOT use the patented dot-shaped texture in our design. Our product has a diamond-shaped texture.
We do NOT use round-shaped lines in our design. We used sharp edges as part of our design.
We do NOT use the designed relief on the edges of the product. Our product is entirely flat and rounded on the edges.
I attached the original invoice in English and the Chinese translation version from my supplier.
Our product does not violate the DESIGN patent, as we used a different design. The product has differences in shapes, forms, and overall look. I kindly request you to check the Difference PDF file that I also attached.
I sell our products under our own brand, EASYFEET, with trademark registrations in the USA and *** I do not violate anyone's intellectual property rights.
I sincerely hope for your cooperation in resolving my issue and reactivating ASIN B08WHQBF4N.

Please let me know if you need any additional information.

Sincerely,

**************
Initial Complaint
Date:02/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,When I try to log in to my seller central s see the message "Your account has been closed for misuse of Amazon's services. We have sent you an email with additional information." I never received any additional letters explaining why it had happened.I have never broken any Amazon rules and always follow the police. Since it is a claim bane I contacted Amazon support, describing the situation with the account. I received a response from technical support stating, "We have checked with our internal resources and see that currently there are no issues on your seller account. Please Ignore the message that your account was closed for misuse of Amazon's services." I attached a copy of this letter.But I still can't log in to my seller central and still see the alert that my account was closed. While I continue receiving messages from Amazon Selling Partner Support to my email regarding selling applications that I applied for earlier, that means my account is still active.I am sure that a misunderstanding has a place. I ask you to revise the situation with my account and restore my access to seller central. Thank you in advance!Regards,***********************
Business Response
Date: 02/21/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 16 February, 2023 confirming account reinstatement.

Sincerely,

********
Amazon.com
Initial Complaint
Date:02/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
(Order, 112-9057735-5149816) Amazon accused me of stealing a package that was never delivered to my address (camera footage to prove). I waited by door as it said was the drivers next stop and I knew a signature was required (stated upon purchase). 5, 10, + minutes go by and no Amazon driver shows up to my address. I get back on the app and see my package is marked 'delivered' in a "mailroom", and signature "n/a". Well that's odd, because for one this is a house and not an apartment complex so I don't know what they mean by mailroom. Second, signature was required do to the cost of the product and yet the signature stated "n/a". Thirdly, no Amazon driver showed up to my house on such day. I quickly reach out to Amazon first by phone where the representative told me it was marked delivered but not actually delivered yet. I waited a few more hours and then contacted Amazon again via chat. This time I was told that the product was indeed delivered to my address (accusing me of being a liar and a thief) and would have to wait until the following day (Friday) to make the product as "lost/stolen". I waited all day Friday to see if the product would be delivered. Friday night I go to file the product as lost/stolen and once again was confronted with harsh candor, and was being talked to like I was being interrogated. Days go by and I take my dogs on a walk that Sunday. The restaurant down the street where am a regular and go weekly) said hey I have a package that was delivered and left at the BACK DOOR (without signature) from Amazon. Of course this was my missing Surface Laptop. Now how crazy is it that Amazon delivers this item leaves it at a restaurant BACKDOOR without signature (when required) and THEN HAS THE AUDACITY TO CALL ME A LIAR AND A THIEF. I can't wait until the end of my Amazon subscription because I will never buy another item from this horrific company. They do not value you as a customer, and when considering a large purchase, go elsewhere and quick.
Business Response
Date: 02/16/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:

Were sorry to hear that you havent received your items from order #***-9057735-5149816.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Shipment that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status. The Police Report must be filed before 45 DAYS AFTER THE DELIVERY DATE and provided in English or Spanish to be considered for review.Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

We look forward to seeing you again soon.Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 02/16/2023

Complaint: 19404509

I am rejecting this response because: you obviously didnt read the email. The package was found, the point of this complaint is the fact you left a package of mine at a back door of a restaurant down the road, then had the audacity to call me a liar and a thief. I want to know what youre going to do make this right? Since you were in the wrong the entire time. One for delivering package to wrong address, and two for not requiring the proper signature. Dont sit there and say we feel and understand you, yet obviously didnt even read my complaint. What a s*** show this company is. Thanks for giving me this opportunity to share this entire experience all over social media and blogs. Appreciate it.

Sincerely,

*******************
Initial Complaint
Date:02/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-0077338-3215428 - This was my original order for a camera lens for an upcoming trip I was taking. When the package arrived it was supposed to be signed for but it was just left on the porch. I picked up the package and it felt light and when I opened it was a box of pink face masks. I immediately called Amazon and they refunded me the money to a gift card balance so that I could reorder.I reordered which is order# ***-6517503-7733040. Upon receiving this package I noticed once again it was very light and I could tell it was the same package. I was able to look inside the package without opening and could see the same Christmas wrap the the first package of masks had. So, I called customer service again and they insisted that I return the itemI returned the UNOPENED package back to Amazon.I have yet to receive a credit or refund and Amazon received my package awhile ago. Why is this taking so long? This was not my mistake and this has happened to other people. The upload limit is 5mb but I have hd video of the package which I can send. I will upload pictures for now.See this link (****************************************************************************************************************) Other customers have had the exact same issue as me. Please issue me my credit.
Business Response
Date: 02/16/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your concern with the Order ID: *******************. Im sorry for the trouble you had with this. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

I do understand you want the refund to be issued soon. Please understand once the item is returned it will take 14 to 30 days for the refund to be issued. Please wait for the returned item to be checked and refund to be issued.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 02/22/2023

Complaint: 19408266

I am rejecting this response because: This was a generic response. Part of this issue is the delay in providing my credit. Amazon has not even acknowledged that they have received my return. Why. I want some real answers from someone who cares that Amazon sent a box of facemasks rather than a $700 lens 2 times in a row.

Sincerely,

*******************************
Business Response
Date: 03/02/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have issued the full refund for the item returned for order ID: ******************* to the original payment method.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:02/15/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb. 14 2023 I went to Albertsons and purchased an Amazon gift card for $160.00 with cash, the funds were credited to my Amazon account but when I went to make a purchase they cancelled the order and said that I violated their tos but I don't see how when I paid cash for the gift card and I have a receipt to prove the date time and location.
Business Response
Date: 02/16/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the Gift Cards. To help you with this, I request you to write back with Gift Card ID or Claim Code so that we will be able to check this for you. Was unable to view the details of the Gift card from the screen shots shared.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 02/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It was resolved

Sincerely,

***********************

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