Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50,378 total complaints in the last 3 years.
17,477 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I'm writing this in regards to order ORDER # ***-9453901-8413055.I've simply been trying to get a refund and return this item for months upon months now Unfortunately, the seller keeps sending replies that only keeps this return in limbo.Product is unused and still sealed in its original packaging I've sent multiple messages to your customer support. They said they will message the seller. The seller responds like something like "we have no record of this order", which makes no sense.Please help me either send this back and get a refund, please provide a FREE return shipping label... or just refund. This issue has been lingering for too long.
Business Response
Date: 02/17/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the return request for Order ID: 112-9453901-8413055. I'm sorry for the inconvenience caused.

I've checked on it and I can see the order is from March 2022. I understand you wanted to return this order and have contacted the seller however neither the seller nor Amazon is able to create a return this old order. I see the first contact made to Amazon and the seller for this issue was on Oct 28. 2022 while the return window already expired in April 2022. We have still tried to negotiate with the seller to see if they can make exception however it was not possible on this order from the seller.

For any orders on Amazon.com, we have 30 days return window unless extended by seller or Amazon and this order was far beyond the timeline hence we will not be able to help on this matter. If any item is unused or unexpected or no longer needed, please make sure to return it within the applicable return window.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/18/2023

Complaint: 19414215

I am rejecting this response because:

I have been in constant communication with Amazon's customer support. Please read their messages. They said something about an A-Z claim...

Also, if your response is correct then WHY DID YOUR CUSTOMER SUPPORT waste my time with incorrect information? Do you know how much time and effort has been wasted?

The item is still NEW, still sealed, it's just too big for my car. They basically incorrectly advertised. ALL i needed was a return shipping label.

Sincerely,

*******************************
Initial Complaint
Date:02/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Amazon for their unjustified closure of my account ****************** which has caused significant inconvenience and financial harm. As an attorney, I believe that Amazon's actions constitute a breach of contract and a violation of my consumer rights.The reason for the closure of my account was stated as "unacceptable behavior". However, I have not engaged in any behavior that would warrant such drastic action. On the contrary, I was a loyal customer of ********************** for many years and have always adhered to their policies and guidelines.The incident that led to the closure of my account was a dispute over a purchase I made on Amazon's platform. I ordered a giant ***** bear from a vendor on the Amazon platform which arrived broken. Despite Amazon's "A to Z Guarantee" that covers such incidents, the vendor was unwilling to cover the damage. Furthermore, I had to pay over 130 euros to return the product to the vendor, even though under European law, the vendor should have arranged and covered these costs.Despite repeated attempts to resolve the issue with Amazon's customer service, I was ignored and left without a resolution. As a result, I have suffered significant financial harm and inconvenience. The closure of my account has also caused me to lose access to important services and benefits, such as Prime membership and access to my order history.As a consumer, I have the right to expect fair treatment and protection from companies such as Amazon. I believe that Amazon has violated my rights as a consumer, breached their contract with me, and caused significant harm to me as an individual. I demand that Amazon restore my account to its original abilities and provide compensation for the costs and damages incurred by **** appreciate your prompt attention to this matter and look forward to your response.Sincerely,
Business Response
Date: 02/17/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand you would like us to reinstate your account.

I can see the account belongs to amazon.de which has a dedicated support team for this issue. Your request has landed to Amazon.com support where we are unable to take this action or transfer the case to other site.

I request you to please contact concerned site support team through this link.

*****************************************************************************

They will be able to check and help you further. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/17/2023

Complaint: 19414220

I am rejecting this response because: I have asked numerous times and Amazon has neglected to answer me and fix a solution to this. We've done everything and need an actionable way in order to resolve this without legal action.

Sincerely,

************
Initial Complaint
Date:02/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 31st I purchased a pair of earrings at Amazon that cost me $84,00, 2 days later I received a box with a completely different item from a different brand. Immediately I called seeking advice on how to proceed, they told me to take a picture with an attached piece of paper containing my information and after that, they guarantee I should be refunded on a gift card allowing me to repurchase the earrings again, so I sent it everything right away. I even gave them the option of just replacing the item with the right one. After 3 days without an answer from them, I had to contact them back requesting my refund, so they told me I had to send the wrong item back. I agreed although it was their mistake... now it is February 15 it's been more than 2 weeks since this all happened and I don't have my money, my product, or any credit and they say it can take up to a month for me to get my credit back. They are very rude every time I try to check the status of the refund and keep repeating that ''we already told you to wait still '' like they are doing me a favor.
Business Response
Date: 02/17/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in the refund for the returned order and for the bad experience you had with us. I've shared the feedback with our team to avoid it happening again in future.

For the refunds, generally the returns are processed by Amazon in 14 days. In some situations, it may take longer. Certain items can take up to 30 days. This additional time allows our ************** to find and process the item you have returned.

Although the return tracking shows delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Refer to our Refunds page for more information:
************************************************************************************************************

If you don't hear from our ************** by March 9, 2023, please contact us through chat or call so we can find out what happened and help you further.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/17/2023

Complaint: 19414116

I am rejecting this response because: they are not offering a resolution, they keep repeating the same automatic answer which is really annoying. I already waited 14 days, I already returned the wrong item. Should I go to the Police maybe? I dont know what else to do I can see the package already arrived at their facility 10 days ago checking the tracking number.

Sincerely,

***************************
Initial Complaint
Date:02/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 items from Amazon. The items were marked delivered on 2/13/23 and the driver sent a picture of the drop off location. The drop off location was not my residence. Neither item was received. Ive contacted Amazon 3 times over the last day and a half through chats and I just got off of a 45 minute phone call. They are refusing to refund my order because they stated our driver marked it as delivered. I spoke with 4 different people on the phone and the last person claimed to be a manager named ***. They are refusing to refund me over 50 dollars because their driver delivered to the wrong address. They were very rude on the phone and when asked if it makes sense that the customer is at fault because their driver delivered to the wrong location, I was told yes thats our policy. Below are 2 separate chats, one from yesterday and one from this evening. The picture is the email I received with the wrong delivery location.
Business Response
Date: 02/17/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the package says delivered but did not arrive.

I've checked on it and I can see the issue was escalated to our team and they have investigated this matter. The team have checked various details including but not limited to delivery coordinates, location, address etc and based on the results, we found that the package was delivered to the correct location hence we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ********************************************************************************************* more information.

We are unable to share any further insight or investigation details. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:02/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Your absurd automated system has no way to address this. A fraudulent buyer claims an item I sold, B000069AUD, was counterfeit, based on an objectively fraudulent complaint you did not investigate. This buyer complais he didnt receive an item that was listed on a completely different site, Discogs, NOT AMAZON There should be no alert & no requirement for any invoice (there can be no invoice, the item has been out of print 10+ years)the buyer complained that the item he received did not match an alleged description on another website. You only have to look at his email to see his clam about the item does not match the Amazon listing at all, & is based ONLY on a description from a random other website. This objectively violates Amazon policy. The buyer wrote:This doesn't appear to be the Australian **** remaster that's cataloged on discogs, see here... [link removed]HE REFERS TO A DIFFREENT WEBSITE, & their description does not match ************************ **** describes a different item. THIS COMPLAINT SHOULD NOT HAVE BEEN ACCEPTED UNDER AMAZON POLICY. No invoice is required because the buyer did not send a valid complaint.. It is illegal you do not have a way to report a buyer who violates your policy by complaining about an item on another website.I sent exactly what was listed on Amazon (I have no idea what was catalogued on Discogs); he also alleges the disks listed on Discogs are black instead of silver, but it does not even state that, & Discogs lists 8 different versions of this item that have nothing to do with whats on Amazon. He has no evidence CD is counterfeit; its just (allegedly) not what is listed in Discogs (which isnt even true), which has nothing to do with Amazon. My copy is the official release.. NOTHING he says is even mentioned anywhere on the Amazon page. YOU ARE ALLOWING FRAUD. The buyers complaint clearly violates Amazon policy by alleging my item is counterfeit ONLY because he wanted an item described on a completely different website.
Business Response
Date: 02/18/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding the policy violation for ASIN B000069AUD.
If you are appealing an action taken on your account, please submit your appeal by clicking the Reactivate your account button in Account Health (**************************************************************). If you want to submit additional information, click the View appeal button and submit additional information as requested.

If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violation:
1. Navigate to Received Intellectual Property Complaints or Listing Policy Violations in the Product Policy Compliance section in Account Health (**************************************************************).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click the Appeal button next to the record to submit your appeal to reactivate your listings.

If you want to submit additional information:
1. Click the View appeal button next to the deactivation record.
2. Click the Submit additional information button to submit the information necessary to reactivate your listings.

If your Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement and if you believe there has been an error, please submit an explanation to ****************************************************** . Your explanation should include the following information:
-- Evidence or examples that demonstrate the refunds you have issued were requested by customers.
-- Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued.

We're here to help
If you have questions about this action, please contact us at *********************************************************. Additionally, please find general guidance for creating a plan of action at *********************************************************** and please read our Selling Policies and Seller Code of Conduct"(****************************************************************).
Customer Answer
Date: 02/18/2023

Complaint: 19414101

I am rejecting this response because: this is typically abusive nonsense. They address literally nothing. I already wernt in endless circles with their appeal, which sends the same offensive cut and paste gibberish. It is like dealing with abusive sociopaths. Amazon needs to be broken into a hundred separate companies and put under court supervision.

Sincerely,

*****************************
Business Response
Date: 02/25/2023
Hello from Amazon.com,

I understand that the Seller is contacting us regarding the policy violation for ASIN B000069AUD.

In order to investigate the issue, I request you to provide the order details to proceed further.
Customer Answer
Date: 03/02/2023

Complaint: 19414101

I am rejecting this response because:
Amazons negligence is beyond belief. I sent in this case at least ten times, INCLUDING with the BBB complaint, but they dont bother to look it up, and instead send back nonsense which means the complaint will be closed and I will have to reopen it to get a response. As I have stated at least FIFTY times, the buyer objectively violated Amazon policy and committed fraud: the ONLY reason he claimed my item was counterfeit is because he wanted a completely DIFFERENT item, which he found and referenced on a DIFFERENT WEBSITE. But your insane system and agents wont address it and just waste hour after hour after hour of my time. This is objective fraud at every level, the buyers and Amazons. AMAZON needs to contact BBB to respond and reopen the case because it cannot even comply with BBB procedures,

Sincerely,

*****************************
Business Response
Date: 03/16/2023
Hello,

We have reviewed the appeal and we are unable to reinstate their listing.

We are unable to provide information on our investigation methods.

Sincerely,

Customer Answer
Date: 03/17/2023

Complaint: 19414101

I am rejecting this response because:it is beyond fraudulent. Amazon jus states it won't tell you anything, which is illegal and abusuvecand typical of Amazon. They waste endless amounts of your time, lie to your face, claim they need more information, which they already have, and then just say they won't tell you anything. Tius is a criminal abusive monopoly.

Sincerely,

*****************************
Initial Complaint
Date:02/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to file a formal complaint against Amazon Mechanical Turk. When I used this service a year ago, most of the ***** that I received were inaccurate and did not upload correctly to my study. Additionally, I was overcharged by having the service charge me for blank surveys, and I had requested a refund of $144.90. After reviewing my research and seeing how awful the service was, I received an email telling me that I would have credit. They have now informed me that the credit has been used. When I contacted my former school to inquire if anyone had access to my Amazon account, they told me that it should have been automatically logged off when I used the school computer. However, one year later, I am at wit's end and would like a full refund. I will compile an attachment of all our conversations over the past year. Since I did not use the product, and I am not satisfied with their service, I would like a refund back to me as a consumer with the original payment amount that was made of $630.
Business Response
Date: 04/01/2023
Hello Dr. **** ,

I'm ***** from Amazon.com.

This issue has been escalated to the right team internally. We shall provide an update once we receive information from the internal team.

We thank you for your patience.

*****
Amazon.com
*****************************
Initial Complaint
Date:02/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB, Amazon has a program for sellers to purchase shipping, entitled the Buy Shipping program. An important benefit of this program is that Amazon assumes responsibility if a buyer complains their order was not received. We fulfilled our obligations, as required by the Buy Shipping program and found that Amazon failed us when a buyer submitted a claim for non-receipt against one of our Buy Shipping orders. The Claims team settled this as seller fault with no opportunity for us to dispute the decision. The facts are clear; this is not a seller fault claim under the Buy Shipping program. 1.Order #***-3133208-9706649, placed on December 22, with order time promise ship-by date of December 24. 2.Using Amazon Buy Shipping, we shipped this order on December 22 through **** Tracking information reflects carrier pick-up on Dec 22, and arrival at carrier facility on December 30. 3.For reasons unknown, the order was delivered on January 13, well past the order time estimated delivery of January 4.4.***** rightfully filed a claim for non-receipt on January 8 5.Amazon Claims granted the claim as Seller-funded on January 8 WHY? This is contrary to Amazons Buy Shipping promise to sellers which states If you purchase Amazons Buy Shipping and ship on time, you are protected against claims where a customer reports problems with delivery. ********************** will cover the cost of these claims . . . . Can you help us? This should not be charged to our seller account and we are asking Amazon to refund us. Thank you -
Business Response
Date: 02/19/2023
Hello,
We have reviewed all available information and have determined that the merchandise was not shipped in a timely manner. You must ship media products (books, music, DVD, and video) within 2 business days of the close of a sale. Non-media products must be shipped by the shipping availability date you specify in the product feed. In this case, the order should have been received by the buyer no later than January 4, 2023. If you realize an item is not available for immediate delivery, alert the buyer straight away and initiate a refund if necessary.
Regards,
Initial Complaint
Date:02/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered this item, and tested it out on my computer. It was overheating. I submitted for a return and refund. I dropped it off at the *** store and scan their QR code. Ive been waiting for my refund and Ive received an email stating that I returned a different item with a different serial number. Which is impossible because I return the item that they sent in the same exact box. I have gone back-and-forth in emails and all they tell me is that I need to take their word for it, and they dispose of the item. I was not even sent a picture or any verification that they did receive an incorrect item. They are stating that it is in their policy, however, how am I supposed to validate this. There is so much fraud going on in our world through ***, USPS, Amazon, etc. How am I supposed to know that an employee did not change the item or just say that so that they can keep it. They are sending me no verification. I have disputed with Amazon buttons on multiple times and they are not helping resolve the issue.
Business Response
Date: 02/17/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:02/15/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pre ordered on 1/5/23 Order #***-5247782-6171438 the new Ring Car Camera for $199.99 plus tax total of $217.99. I got email saying my card didnt go through so I went to check it out. I was trying to change my payment method to my gift card balance would not let me. I chatted with customer service online and had me go through numerous steps to try to get it to work it would not. After that had me submit order but only would do on a card not using gift card balance so had to cancel order. Advised me to replace order but the item is now $249.99 plus taxes ($50 more) and not available for 3-6 months. So I asked to have my order reinstated at original price and ship the one reserved for me. Representative could not assist so had someone call me from customer service. Went through numerous options but said could not honor original price or get me one shipped. My only option was pay new price and wait or find another similar item on Amazon. I am looking for Amazon to honor my pre order price and use my gift card balance so I can obtain item.
Business Response
Date: 02/16/2023

Hello ************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue you've had with the order #***-5247782-6171438 and our customer service. We've forwarded the feedback to ensure the associate is coached.

The current availability of the product is "Temporarily out of stock" and we're not sure when the product will be back in stock with us. We cannot reinstate a cancelled order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Abhishek
Amazon.com
***********************************
Customer Answer
Date: 02/17/2023

Complaint: 19413012

I am rejecting this response because:
Hello,
I would still like the item at the $199.99 I originally signed up for. Shows can order and will be here in May 2023. Would like order put through for that at original price of $199.99 with taxes/fees $217.99.

Sincerely,

*********************
Business Response
Date: 02/28/2023
Hello ************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Further to our previous correspondence, I've added $50.00 gift card balance to your account. You can use these credits to place a new order for the same product: ********************************************

We hope this helps.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 03/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:02/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
02/10/22 ordered 69 dollars worth of product 2/12/22 claimed to deliver products never received 2/15/22 refused replacement or refund
Business Response
Date: 02/16/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the missing delivery. I'm sorry for the inconvenience caused.

I was checking through the provided date for the details however I'm sorry, I do not see records of the contact history with the given information.

I Request you to please help us with the order# so that I can look into it and help you further.

Looking forward for the details.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************

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