Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: February 4, 2023 Order# ***-3198463-0492206 Refund in the amount of $43.98 for two shirts returned within the return period is still not processed. T-shirts were returned to Amazon.com via *** courier tracking number 1Z 9WX 342 90 **** **** I would like the business to issue refund promptly.

  Business Response

  Date: 02/17/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the refund for the returned order.
  
  I can see the items were received and processed on Feb 16 and shortly after, the refund was successfully issued back to your original payment method.  Total refunded:$43.98 The refund should be reflecting back on your billing statement in 3-5 business days.
  
  Thank you for your understanding.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

  Customer Answer

  Date: 02/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my ORDER # ***-2880632-9277802 on 2/1 and found the items inside the packages were damaged. so i returned those 2 packages right away with the return label attached on 2/1. after few days, i found there is no shipping progress on the order so i contacted amazon support team. Amazon customer representatives told me it is in transit and i should get the refund on 2/15. (screenshot attached) days after, the shipping progress still shows blank, so i scheduled a call with Amazon and then been told the same. on 2/15, i contacted amazon again since the return seemed to be cancelled by amazon. another agent told me the packages were received (screenshot attached) and they just cancelled the return to process the refund and i will get an email update.Then, i got the email saying the packages were never scanned by *** and they are not able to assist me on this any more since its already 14days. they are blaming me for past 14 days but no one ever explained about the previous information i got from their team.i contacted them several times again but no one offered to help. if *** never scanned the packages, why they told me the packages were in transit/received. I do not even know what actually happened to the packages. but i am really disappointed by how the support team responsible for their replies to the customers.This order values at $88.15 and I need the refund ASAP as promised.

  Business Response

  Date: 02/17/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the returned order.
  
  Generally once an order is returned, we request our customers to wait for 14 days to get any updates on the tracking as well as on the status for the refund. Within this timeline, we expect the carrier (where you have returned the item(s)) to update us with the tracking or deliver the package however upon checking on this provided order, I can see neither the carrier updated the tracking details nor they have delivered it to us at our return center.
  
  In this case, I request you to please contact the *** where you have returned the packages to investigate what happened to the returned package for further help.
  
  If the carrier deliver the order to us, we'll get this checked and process it for the refund. You can contact them (***) with the tracking# you may have in the email that we have sent along with the return labels on your registered email id when you initiated the return on this order.
  
  Thank you for your understanding and patience.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************
  

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19414757
  
  I am rejecting this response because: i already waited for 14 days since i returned the packages. and amazon does said they are seeing packages in transit and received (my screenshot attached in the complaint already) but now i dont know why Amazon said the packages were never scanned by **** i still need my refund. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2-16-23 Place order on Amazon: Nov. 28, 2022 / order#: 114-9807089-7371407 on Gift Card; amount $49.04. Return window closed in Jan. 2023, at which time my spouse passed away and I was involved with funeral service responsibilities. The item was not opened or used. Called Amazon Feb. 10; spoke to manager explaining my situation. Asked if I could still return the item for a full refund. He responded that although the return window passed, he'd make a "one time exception" and issue **** RETURN CODE" by email for a full refund; no additional information provided by the manager who accepted the return and issued the return code. Next day, Feb.11, I shipped item back using the return code, expecting a full refund as told would be issued upon item being received. Item received by Amazon Feb.15. However, full refund was not issued. Only $3.05 out of $49.04 was refunded. Called Amazon **************** and spoke with other ********************** **************** managers. They did not care that the first Amazon manager (who made the exception under the circumstances of my case) made the mistake of failing to inform me of all the factors involved in the return after the fact, and accepted the return for full refund. Through "no fault of my own", I suddenly lost the entire amount of my gift card purchase: $49.04. No options or any form of compensationfor their errorto resolve this issue was offered and the rep hanged up the phone on me. No one in their right mind would return an item that's already "fully paid for" knowing in advance that a refund would not be forthcoming. This is akin to scamming a customer. The error was on their side and some form of compensation should have been offered me for the error made by their own Amazon manager representative who accepted the return, issues the *** return code, and told me that I would receive my full refund when the item arrived to them, which did on Feb.15.Sincerely,*************************

  Business Response

  Date: 03/02/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused regarding the return and refund of your order.
  
  I've reported the issue to our team for necessary action to avoid it in future. I've tried issuing the refund for the restocking fee however due to system limitation, as the item was returned outside the return window, it is not allowing me to get this done.
  
  In this case, to help you on this matter, I've added $46 as promotional credits (the restocking fee was $45.99). The credits are instantly available on your account and will be automatically applied at checkout when you place an order for the item sold and shipped by Amazon. Please note : The credits are for onetime use and are not refundable.
  
  You may refer to the following link for more details including the terms and conditions of the credits.
  
  ************************************************************************************
  
  Thank you for your understanding and patience.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a SK hynix Platinum ******* SSD on Amazon on Feb 11 2023 and it should arrive the same day. But I didn't receive the package. I checked with Amazon customer service to confirm that the package was delivered. But I didn't receive the package. I hope they can resend it to me but they have asked me to call the police.

  Business Response

  Date: 03/02/2023

  Hello,
  
  I am *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Were sorry to hear that you havent received your items from order #***-9938799-1973856. It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.
  
  Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
  
  - Information collected at the point of delivery.
  
  - The package weight and reported condition upon delivery.
  
  You may wish to contact your local police authorities to pursue this matter further.
  
  If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.
  
  In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:
  
  - The delivery address regarding this incident.
  
  - The items were delivered according to the carrier tracking.
  
  - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
  
  - The date the report was created.
  
  - If the Police Report was created over the phone: The name and badge number of the reporting officer.
  
  Were unable to accept Police Reports that are in pending or any other incomplete status. The Police Report must be filed before Tuesday, 28 March 2023 and provided in English or Spanish to be considered for review.Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.
  
  To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.
  
  Thank you for your understanding.
  
  We look forward to seeing you again soon.
  
  Regards,
  
  ***********************
  Amazon.com
  *****************************

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Amazon gift card from CVS for $420.00 on 2/15/23. I added the gift card to my Amazon account and I bought a $411.00 Best Buy gift card. The code was supposed to be emailed to me within a few minutes, but I never received it. I chatted with customer service and I also spoke to them by phone and Im just getting the run around. They keep telling me they have to verify everything.

  Business Response

  Date: 02/19/2023

  
  Hello,
  
  I am *********************** from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with the gift card balance on your account. Upon checking the account status I see that $420 GC was added to your account on Wednesday, February 15, 2023. However, the balance was later used on place multiple orders on your account. 
  
  Order ID: *******************
  Order Placed: Thursday, February 16, 2023
  Order Total: $69.11
  
  Order ID: ******************* (Pending Fulfillment) 
  Order Placed: Thursday, February 16, 2023
  Order Total: $512.99
  
  Current GC balance on your account is: $17.90
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon. 
  
  Regards,
  
  ***********************
  Amazon.com
  *****************************

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday Feb 6,2023 I returned a Le Pro 400 50w laser engraver cutter back to Amazon. They sent me ** code for *** store in ******** ** to scan. It didnt show item just qr scan code. *** store scanned it mailed it out for me on Feb 11 Amazon sent me email for credit of ***** the ** code sent me was for wrong item no way for *** store or i to know this before item was shipped. They credited me for ***** for item that I did not return honeycomb. I return le 400 pro laser engraver cutter 50w. They are refusing to credit me ****** for item that they already received. As I was writing Amazon about there mistake lady got off. Very unprofessional I have items I need to get out cant do Amazon refusing to credit me for there defective item saying they never received it they did receive it. I just want credit I can get new engraver I can get projects done. This is very frustrating crediting me for wrong item they sent wrong qr scan code. I send correct item back le pro 400 laser engraver 50w. I want refund so I can buy new engraver and cutter pray its not defective. Last one sparked came on would not load into computer switch sparked. I just want a refund for amount I paid for engraver cutter. If you have any questions you can call me. *** store engraver was mailed from Amazon sent wrong ** code for we had no way to know is out of Plymouth **. I had to cut a box piece box together to make engraver fit in the box it was so big. Amazon customer service was very poor stppped conversation when I was trying to find out about refund for le 400 pro 50w laser engraver cutter. Amazon gave wrong ** code instead of qr scan code le pro 400 50w engraver they gave it to me for honeycomb. I got a hold of amazon right away when I received email for *****. told them it was not correct credit. Lady I spoke with on 11th said there was a mistake on there end sent wrong scan code thats why I got credit for honeycomb not le pro 400 they would fix it have not Sincerely *********************

  Business Response

  Date: 02/17/2023

  Hello,
  
  I am Mahendra from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring the order #***-2277465-5749051 for the item you returned.
  
  As we can see you returned two items in which you already received refund for the 1. 
  
  As per the tracking 1Z0W3R369030061323, the item is still in transit and it is not returned at fulfillment center.
  
  The refund will be issued once the item returned at fulfillment center, the estimated refund date is Thursday, March 9, 2023.
  
  I request you to wait for the return to be processed so that the refund will be issued automatically.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  ***********************************

• Initial Complaint

  Date:02/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order with amazon on December 19th and was due to be delivered December 23rd the order claimed to be delivered December 22nd I have no confirmation order was arriving early. I never received the order. I checked all areas and asked neighbors. I was told to file police report and I can get refund. I have this in a email. The company then told me I cannot get refund after telling me multiple times I would receive it. 2 days ago the manager of my building located package at another office building I called in to get a return label to return it because I dont want to ever continue doing business with a company to just allow me to lose money without care in the world after I told them I didnt have it and they lied to me. Its not my fault their drivers screwed up. All I want is a return label. They didnt want to give me my money when I didnt have the package now it located they dont want to give me refund all I wanted was product to weatherize my home for my kids and I but the package was lost and I had to buy elsewhere I want a return label to get refund

  Business Response

  Date: 02/26/2023

  Hello,
  
  I am *********************** from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Were sorry to hear that you havent received your item(s) from order #***-9710978-1223417.
  
  Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Thank you for your understanding.
  
  Regards,
  
  ***********************
  Amazon.com
  *****************************

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have purchased a $300 amazon gift card and once I received and tried to redeem it, it showed that theres no balance available. I contacted your customer service regarding this on December 9 for the first time. They acknowledged that the card was redeemed by someone else and I have to rest assured as they are investigating and they will definitely issue a refund within 3 days. Many days passed and I called again they had the same answer and I called for more than 5 times and I spoke with supervisors who advised that they will take care themselves and this time they will fulfill their promises but no one ever did. Also, many times I received an email asking for a call from me to the customer service to provide more info although I provided all the details many times. Also, sometimes I received irrelevant responses to the issue. I do have back up emails from everyone I spoke to. It is been more than 2 month and it is not solved yet. I have been charged a $300 for nothing and it is taking too long. Accordingly, I am requesting a refund, and definitely a compensation.Order number: 111-9265984-2961810

  Business Response

  Date: 02/17/2023

  Hello ***********,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I understand your concern regarding the gift card issue.
  
  Upon checking the gift card details, I found out that the account which redeemed the gift card has been put on hold by our account specialist team due to accounts security reasons. The recipient will have to respond to the email which they received from our accounts specialist team. The accounts special team shall investigate and work on the request.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 19414388
  
  I am rejecting this response because:  Basically, you didnt check the problem well. As I was informed by your teams that the account that redeemed the gift card is not related to me and the investigation have been in progress for more than two months now. It is no longer accepted to wait for investigations that will end up to nothing. Also, this complaint is forwarded to the general attorney office in Washington, and I will seek all the consumer protection complaints as I totally consider this as fraud, and also disrespect and waste of time to your customers. 
  
  Sincerely,
  
  ***********************************

   

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into my bank account today and discovered Amazon prime has been charging my bank account every month for I don't know how many months for charges that I never authorized and then when I tried to contact Amazon prime about getting my money back and canceling these charges they make it impossible to even access my account and do anything to help me and I think they're doing that on purpose too

  Business Response

  Date: 02/17/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused regarding unknown prime charges.
  
  I've tried locating the details however could not find it. I request you to please help us with the charge id of the charges you see on your billing statement. The charge id will be 9 digits alphanumeric unique id for each ********************** transaction.
  
  This will help us locate the account to help you further. Looking forward for the details.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Christmas morning 2022 I purchased what I thought was a $100.00 gift card from Amazon to send to a family member. The gift card turned out to be from ***** Airlines. I contacted Amazon customer service and they sent me an email on December 28th that stated I would have a $100 credit applied to my account. This never happened. I sent a letter to the Amazon headquarters in ******* explaining the situation the letter was stamped Return to Sender and was never opened. I then contacted Amazon customer service escalated complaint ***** and still had no resolve. I have since closed my account with them. I just want this to be on record as I know I am not the only victim.

  Business Response

  Date: 02/17/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the refund for the ****** Airlines" gift card. I'm sorry for the inconvenience caused.
  
  I've tried locating the account and the order details using the information you have provided however I'm sorry, I could not find it. I request you to please help us with the registered email id along with the order# so that I can look into it and help you further.
  
  Looking forward for the details.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************