Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,246 total complaints in the last 3 years.
21,737 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a mattress. It was giving us some back/hip issues so we wanted to refund. Amazon said they would honor and refund the money without returning the mattress due to new policies. So we got rid of the mattress, I have been waiting for a response but got none. Today I called in and they are saying they are unable to refund the money($300). She said there is nothing she can do. She sees the email that was sent, but her excuse was the system wont let me and hung up. No yelling on the phone or anything. I am out $300 and Amazon does not want to help. I love Amazon but this was not handled correctly. The proof was sent out and you see it, why cant you refund?
Business Response
Date: 02/22/2023
Hello ******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with the mattress Order.

As this is a Non- returnable item and the limited time of 30 days has already been expired, we will not be able to process a refund or replacement at this time.

The quickest way to have this issue resolved is to contact the manufacturer directly. Their contact information should be in the product manual or on the packaging for the item.

You can view and print an invoice for your order from this link:
************************************************************************************

I see the same information has been communicated through E-Mail on Monday, February 20, 2023 at 6:30 AM (PST) and Monday, February 20, 2023 at 7:24 AM (PST).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 02/22/2023

Complaint: 19435547

I am rejecting this response because:
you have sent an email that you will refund me. Please see attached! Im not sure what you guys are not understanding. The email is visible on your end and I have confirmed this. 1/30/23 date of email. Please refund as promised! What is the issue?
you have blatantly lied to me

Sincerely,

*************************
Initial Complaint
Date:02/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a loyal Amazon/ Prime member for years. I am apart of their rewards programs. I was banned from writing reviews for the rest of my life for what reason I dont know. I order from Amazon at least 50 times monthly and cant write a review on a product. I would like my review reinstated as a loyal customer I deserve to share my unbiased experience.
Business Response
Date: 02/23/2023
Hello,

Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.

To learn more about this policy, go to "Community Guidelines":
*****************************************************************************

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.

To contact us about this decision, please reply to this email.
Initial Complaint
Date:02/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a waterproof mattress cover for my sons bed from Amazon. The product had zero waterproof qualities and thus ruined a mattress we had with urine. Amazon after many phone calls and chats instructed me to order a new mattress and they would refund it as soon as delivered. I did so and am being told they won't refund anything. I've spoken with several managers and they refuse to do anything. One representative on my call today told me "it's common sense, you should have known that". Then the manager told me he wasn't doing anything and I should pay for shipping to return this product. I am more than happy to provide a copy of the email from Amazon stating they would refund my mattress.
Business Response
Date: 02/23/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************.

Upon investigation the issue with the concern team, the refund in the amount of $998.63 was successfully issued on February 22 back to the original payment method and should appear on your credit card statement in 3-5 business days.

You'll also be able to see the refund request here:***********************************************************************************.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:02/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My instructions say to call call box to open door by dialing 272. No one dialed the call box. The driver never attempted to deliver. Amazon flex drivers again refusing to park in the city. Why do I have to complain over and over for them to just do the job. Stop sending Amazon flex drivers out here.Overnight delivery always becomes an issue because they never deliver the item, and just refuse to park. Instructions are accurate and you support staff is useless and it best causes anger issues. Stop offering services which you cant deliver on and making peoples lives worse by causing anger. I want refund for Amazon prime since September which is when I started using overnight delivery and every month you have failed to deliver on time due to Amazon flex drivers refusing to park. Contact by email.
Business Response
Date: 02/20/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to delivery instructions which are not followed by the driver.

I've forwarded the issue to the team to take actions but it would be helpful if you can share the order details to which you are referring to, so that we can take details and action on the driver.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:02/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Store Card: Card security is a service that was placed upon my account without my knowledge for quite some time. It a monthly fee that one would assume is just interest if you are not paying attention to your card statements. I noticed that when I was making monthly payments, my balance would stay relatively unchanged, hence how I found out they were skimming extra money from the security service. This is a warning to look at your statement. and ensure you are not enrolled in any program that could prevent you from paying off your balances in a timely manner. I am having issues with cancelling, and hope they I can unenroll, and hopefully be reimbursed, and the money applied to my amazon store card balance.
Business Response
Date: 02/22/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the store card security fees. Since the amazon.com Store Card is issued by *************** their *************************** is in the best position to help you on questions pertaining to:

Bill ******* (To make an online payment on your Amazon Store Card, go to www.syncbank.com/amazon)

Lost/Stolen Card or unknown account number

Credit limit inquiries

Account closure requests

Billing statement inquires

Changes of personal information on accounts

Questions about interest and fees

Disputes of charges

Fee waivers and/or payment assistance

Please contact Synchrony Bank's Amazon Store ********************* at ************** or via chat at *****************************************; click on the Chat for Help logo on the top right corner (24 hours a day, 7 days a week).

If you don't have your card number, just say "I don't have it" or something similar to reach an agent.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
***********************************;
Customer Answer
Date: 03/02/2023

Complaint: 19435089

I am rejecting this response because: Due to their relationship with this company that are held liable according to their own policies. Hence, why they should be involved in the resolution process

Sincerely,

***************.
Initial Complaint
Date:02/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased 139 kindle books between 2011/2012-2016. I tried to sync my books yesterday to my phone. No Content was displayed. I went through all the troubleshooting options before finally contacting Amazon support. I was told they can only access orders within the last 2 years. So, all the books I purchased are gone - along with the money I spent on them. I was able to negotiate a settlement for the missing books for a total of $102.00 although the initial offer was 3 mons of prime membership refunded to my card (grand total of $51), which is ludicrous. After I got off the phone with customer support I received an email that my Prime membership had been cancelled. I didn't request this and it took 3 different Amazon representatives to tell me that it was a mistake on their end. II thought it strange they offered a refund instead a credit seeing as I told the rep I wanted to repurchase some of the books. It was no mistake, they offered the refund although I said I would be happy with a credit because they knew they were going to cancel my prime membership. After I discovered this, I called back obviously. I said specifically I did not want to cancel my membership, the first representative told me that I would have to resubscribe. I have an annual plan that is up for renewal this summer. Effectively telling me I would need to pay the subscription fee again.
Business Response
Date: 02/20/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the Kindle books and the agents already issued refund.

And I see you are referring to the prime subscription where agent cancelled. I'm sorry for the inconvenience caused due to the actions taken by agents.

I'll take this as feedback and forward it to the concern team so that they work on it and take actions.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 02/22/2023

Complaint: 19435098

I am rejecting this response because:

Sincerely,

***********************
Customer Answer
Date: 02/23/2023
THIS IS AN UPDATE TO A PREVIOUS COMPLAINT FILED. I CONTACTED AMAZON TODAY TO ENQUIRE THE STATUS OF MY REFUNDS; The representative told me the refund of $139 for my membership was cancelled/rejected, and there was no mention of the $102 refund for the kindle books. After going through my entire account I found that I spent $591.21 on books I no longer can access. I would like a refund for the total amount seeing as they cannot restore the books and it was to no fault of my own. I had purchased 139 kindle orders between 2011/2012-2016. I tried to sync my books yesterday to my phone. No Content was displayed. I went through all the troubleshooting options before finally contacting Amazon support. I was told they can only access orders within the last 2 years. So, all the books I purchased are gone - along with the money I spent on them. I was able to negotiate a settlement for the missing books for a total of $102.00 although the initial offer was 3 mons of prime membership refunded to my card (grand total of $51), which is ludicrous. After I got off the phone with customer support I received an email that my Prime membership had been cancelled. I didn't request this and it took 3 different Amazon representatives to tell me that it was a mistake on their end. II thought it strange they offered a refund instead a credit seeing as I told the rep I wanted to repurchase some of the books. It was no mistake, they offered the refund although I said I would be happy with a credit because they knew they were going to cancel my prime membership. After I discovered this, I called back obviously. I said specifically I did not want to cancel my membership, the first representative told me that I would have to resubscribe. I have an annual plan that is up for renewal this summer. Effectively telling me I would need to pay the subscription fee again.
Business Response
Date: 02/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the account details, we can see that the refund for the other kindle books worth of $102 was issued with the total of $225.

The confirmation emails was sent with the refund amount of $75 on same day on Thursday, February 23, 2023.

The refund should appear on your account in 2-3 days if issued to a credit card.

Refunds issued to a bank account typically take **** days to reflect on the account balance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 02/28/2023
Complaint: 19457035
I am rejecting this response because: I believe I should be compensated for the total amount of books I purchased. I appreciate your initial compensation, but I spent $591.00 on books I can no longer access to no fault of my own. Also when I spoke with the supervisor regarding the refund of the prime account cancellation I didn't request, I believe her name is ***************** She told me that she was only able to help me with that portion of my complaint. While in fact I was fully refunded for my prime membership, she transferred me to the kindle department to troubleshoot the issue with my missing books. I told her I had already went through this previously she stated this was out of her hands. When in fact she authorized half the amount of books purchased including refund to payment methods and credit to Amazon. I believe I should receive the complete amount. I spent $591.21 on books and so far, have received $300. All the while the agent kept repeating to me that this is not a customary thing to do. Initially I was only offered $102.00 for the total amount of books. And then it was increased to $300. Why can't I receive the amount I spent? It has already been determined that the books cannot be restored. As a faithful Amazon customer, I don't believe I am asking for anything unfair or undue. Thank you.

Sincerely,

***********************
Business Response
Date: 03/03/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the previous communications, the refund was already issued worth of $290 and previously issued of $300 which makes total amount of refund which you are referring to.

You might be seeing the refund amount in split for $75's and $139 as well.

I request you to check with the bank statement regarding refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 03/07/2023

Complaint: 19435098

I am rejecting this response because: I have received this email already from you, Amazon. I was issued $75 credit to my account, $75 to one payment method on file, and $150 refund to a different payment method on file. Every time Amazon issues refunds you receive an email. I did receive the $139 for the prime membership that an Amazon agent cancelled and purchased again. In total, I have been compensated $300 of the $591.21 I spent on Kindle books I no longer have access to and cannot be restored. I'm not sure why we keep going in circles about this. I spent $591 on books I no longer have. You know this. You were the one to issue/sign off on the compensation I have received. Please, I'm just asking for the $291 I am due. Thank you

Sincerely,

***********************
Business Response
Date: 03/27/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your frustration with this situation, particularly given the time you've invested to resolve this concern.

I can confirm we have refunded $300, plus $145.78 from your Prime Membership successfully. We attempted to refund $102 more from your Prime Membership in which these refunds were declined by the card issuer.

I've added a $100 Amazon.com Gift Card to your account. It will apply to your next order, and you can view your balance and usage history in Your Account here:

*************************************************

I've also applied a $50 promotional discount directly to your account for use on your next Amazon.com order.

When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your order. If the funds aren't shown, please read the following to ensure your order qualifies:

**************************************************************************

Even though we are unable to view order history past 2 years, we are able to view these purchases if provided the order numbers.

Additionally, you may be able to retrieve some of your missing books using the troubleshooting steps provided in the link below:

************************************************************************************
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:02/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase an apple watch on November 16th, 2022 that got delivered on January 5th 2023. As the watch delivered to me very late and I was not able to gift it to my son for Christmas I decided to return the watch box unopened. I followed all the steps required by Amazon to send the package back via *** with the label provided by Amazon on January 19th, 2023. As per *** and Amazon tracking the package was delivered to Amazon ****************** on January 24th 2023. I contacted Amazon customer support via chat on January 27th and was confirmed by the agent that the watch has been received by Amazon and credit is in progress and I will see the credit in my account in few days. I have contacted Amazon customer support via chat and phone and got the same message that was has been received by Amazon and credit is in progress. I received no credit as of February 20th. My order number is 111-4525410-7237818 and the amount of refund is $489.99.I am also uploading the snapshots of the chats and email with Amazon customer Service. I never had any issues with Amazon until now. I would like to get the refund ASAP.
Business Response
Date: 02/24/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* regarding the refund for the item you returned.

Upon investigation, the refund of $483.85 issued back to your original payment method.

The refund should appear on your account in 2-3 days if issued to a credit card.

Visit our Help section for more information: *************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:02/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***********************************. I am the owner of the vendor Amazon account *************************** Recently, I received a notification that Amazon removed my listings. Ive investigated and realized that the violated ASINs are B0BKQNGQJ5, B0BKQSJK2M, **********************, B0BKQPWRCS, B0BKQPVJ7P, **********************, B0BKQML2RR, **********************, B0BKQPLZ3S, **********************, B0BKQQMRLZ.I found your contact information in that notification. Complaint ID: ***********. ************************ I submitted the letters requesting the retraction to the right owner. He confirmed that the complaint was retracted. However, Amazon couldn't provide me with the information about the retraction. All conversation with the right owner was attached to that letter.I kindly ask you to push Amazon and confirm my retraction.
Business Response
Date: 02/20/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding the complaint retraction of the right's owner for ASIN(s): *********************************, B0BKQS1KMF, B0BKQPWRCS, B0BKQPVJ7P, *********************************, **********************, B0BKQPLZ3S, ********************** and B0BKQQMRLZ.

Complaint retraction information can only be shared to the right's owner. The seller may need to reach out to the them if they would like to get a copy.

I have reviewed their account health dashboard and it appears that there are no more policy compliance/violations issued to them. Which means that the complaint has been retracted and the Selling partner may re-list the ASINs.
Customer Answer
Date: 02/27/2023

Complaint: 19434755

I am rejecting this response because:
Recently, I received a notification that Amazon removed my listings. Ive investigated and realized that the violated ASINs are B0BKQNGQJ5, B0BKQSJK2M, **********************, B0BKQPWRCS, B0BKQPVJ7P, **********************, B0BKQML2RR, **********************, B0BKQPLZ3S, **********************, B0BKQQMRLZ.
I found the contact information in that notification. Complaint ID: ***********. ************************
I submitted the letters requesting the retraction to the right owner.
He confirmed that the complaint was retracted.
Amazon confirmed it, but I want to get the confirmation through the case.
All evidence was attached.

Sincerely,

***********************************
Initial Complaint
Date:02/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ****************** Amazon account is Yara roots *** (email: ************************ I am writing to get monetary compensation for the lost product. Amazon lost my product and decided to disown from the responsibility. I attached the screenshots from our conversation, where you can see that Amazon insist on its position Investigation Completed - shipment contents and confirmed.However, all my documents testified to other facts. On May 26, 2022, I sent 1 unit (ASIN B00RB2L2TS) - Shipment FBA 16QGXBCQW. I have a bill of lading dated August 18, 2022, indicating that the FBA16QGXBCQW ship has been received at the Amazon warehouse.I am writing regarding reimbursement of missing goods of Shipment FBA 16QGXBCQW. Chronology of events:-05.26.2022 - I ordered 1 item from a supplier for $679 Proof Invoice (attached)-08.18.2022 - ***** express picked up our 1 item from the custom terminal Proof Bill of lading (attached)-05.26.2022 Created the shipment to FBA. The number of goods:Shipped 1;Located 0;Discrepancy 1;Proof Screenshot from the Send/replenish inventory page.Amazon didn't want to accept responsibility for the lost product. Unless Amazon refuses to recognize the fault, I won't get the compensation. In the legal sphere, Amazon's fault is grounded in the attached documents. Need disbursements for the lost product. Shipment FBA 16QGXBCQW. ***************.
Business Response
Date: 02/20/2023
Hello from Amazon.com,
We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID ************] for more information
Thank you for selling with Amazon,
=======================================
MORE WAYS TO GET HELP:Visit our Seller Forums for help from other sellers: **********************************************
Browse all Seller Help topics: ***********************************************
To contact us again about this issue, please use the Contact Us form using the following link: ****************************************************************************************************************************
Initial Complaint
Date:02/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Amazon driver got stuck and drove through my yard damaging my lawn and tree. I filed a claim with Amazon and after a month now Im getting limited to no response to emails. No call backs or responses for over a week. Im not sure what to do. This is crazy to me. I need this resolved appropriately and with the consideration it deserves.
Business Response
Date: 02/20/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you due to the Amazon driver. I've taken your feedback and forwarded to the concern team.

However it would be helpful if you can share the order details which was delivered at that time to get the complete information.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 02/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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