Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50,378 total complaints in the last 3 years.
17,470 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon, my Amazon account is temporarily blocked after trying to place an order #***-0828690-0100247 At the end of December I had another Amazon account owned by me which was closed, after being an Amazon customer for 2 years.I got in touch with the service and a collaborator instructed me to make a new Amazon account, with a different card from the other account in which it was locked as instructed, I did as the attendant instructed me, I created another account in my name but with a different card than mine previous account I added my card of my final ownership ****, I already sent the invoice, I already sent a photo of the card and I still haven't been able to unlock it I kindly ask you to review my data carefully. I would like to return to Amazon e-commerce, where I really like to buy. I would like to restore access to my account.I added a $300 gift card to the account and tried to make a purchase with the balance, however the account was immediately blocked.I didn't make the purchase with my card, I just linked the account, I bought using the voucher balance.Please, Amazon team and specialist, if I need more information that they bought that I am the holder, I am at your disposal.Attached card invoice And the card last four numbers Att ******
Business Response
Date: 03/02/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 2/13.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:02/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon Team Amazon and Cia.I purchased a $300 Amazon Gift Card from the ******* store on Jan 17th and added it to my Amazon account.After I tried to make a purchase worth $239.95 and my account was soon blocked, there was a card linked to my final account *************************************************************************************************** response they said the following:We took this action because the Amazon Gift Card or Gift Card balance you are using violates our "Terms and Conditions".Note: I did not violate any Amazon terms or conditions, my gift card was purchased at an accredited store and paid in dollars as you can see on the receipt, please review the case carefully.I would like to know how to restore access, I have already filled out the form twice, sent the invoice and the photo of the card, but I have not been able to identify the property. I will attach the card statement here, if you need more information please let me know.Thanks for your help in restoring access to my account.Attached is the gift card added to the account*Thanks in advance for listening,
Business Response
Date: 03/03/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 03/03/2023.
Sincerely
Ann
Amazon.com
Initial Complaint
Date:02/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase through Amazon and wanted to return it. I dropped it off at the *** drop box at *********************************************************** on January 17, 2023 to return it. It has not moved since last month and is now lost. After contacting Amazon, they told me to contact *** and I was told they cannot refund me even though it was not my fault that it was lost. I tried several times to file a claim through *** website, only to receive error after error. After contacting ***, and speaking to three different employees on the phone, none of them were able to fix this error on my account or help me create a claim. I have done everything I possibly can to fix this issue on my end to no avail. I used a $10 Amazon gift card on this purchase, and I am requesting a full refund on my order that is lost including the gift card. 1) AMAZON ORDER NUMBER: Ordered on December 27, 2022, Order# ***-0607789-4949007,2) AMAZON ACCOUNT EMAIL: ************************,3) *** TRACKING NUMBER: 1ZR687299023871061
Business Response
Date: 02/21/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Outdoor Ventures Women's ****** Hooded Ultra Lightweight Warm Thermolite Long Puffer Coat.

Upon checking I see that the return tracking is not update as the item was received by the *** carrier.

Please share the return tracking receipt for the research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 02/22/2023
Hello, I went over this while I was on the phone with both Amazon and **** There is no tracking receipt because it was dropped off at the *** drop box. Even *** said they cannot provide me a receipt because it was a drop box and to file a claim. Then when I tried to file a claim, what I mentioned in my initial complaint occurred. Like I said, I am stuck at a dead end because I have tried everything that both Amazon and *** has suggested to me and no one has helped me resolve this issue. I have been shopping with Amazon for years now as a loyal customer, and I feel like this should have been resolved more effectively.
Initial Complaint
Date:02/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB.org and The Amazon Team, Since I had exhausted all possible ways to contact the Amazon Seller Performance Team, I decided to file a complaint against my account for sale on the Amazon marketplace in the US. My account has been deactivated due to "Possible misuse of trademark text ************** I sold spare parts for cars and household appliances on my account. Specifically, two ASINs on items from the Amazon team have questions about the left and right side mirror for a Chevrolet car of different years of manufacture and modifications, including modifications to the Chevrolet ************** Brothers Edition. What is my infringement of ************ intellectual property? This is the official name of the car used in all reference books. I explained this to the Amazon team many times, getting the answer "your information is not enough", without explaining what they even want from me. After the 90 day period, I asked Amazon to make the final payment of the balance of money on my balance to which I received a response:"After completing our investigation and reviewing the information you provided, we have determined that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store." There is not a single negative review on my account, not a single complaint. This is an insult to my image of an honest entrepreneur. I worked hard, created an account with a huge number of listings, invested in advertising. Take a look, please. Please help me get my business back as it is critical for me at the moment. Thank you for your time!
Business Response
Date: 02/21/2023
Hello,

We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 02/21/2023

Complaint: 19436145

I am rejecting this response because:
The company did not provide ANY explanation for their act to deactivate my account and embezzle my funds.
Sincerely,

***********
Initial Complaint
Date:02/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON 2/17/23, I PLACE AN ***** FOR ROSES (***** # ***-5229499-5493806). WHEN THE PURCHASE WAS MADE I WAS TOLD ONLINE THAT THE **** WOULD BE RECEIVED NO LATER THAN WEDNESDAY, FEBRUARY 22, 2023. I RECEIVED AN EMAIL AND MESSAGE TODAY INFORMING ME THAT THEY HAVE SHIPPED; HOWEVER, THEY WILL NOW BE DELIVERED ON FRIDAY, FEBRUARY 24, 2023. THIS IS 7 DAYS AFTER THE ***** WAS PLACED. I CALLED AMAZON TODAY AND SPOKE TO A SUPERVISOR, ********, WHOM I HAD TO ASK FOR HER NAME SEVERAL TIMES. SHE STATED THAT THERE WAS NOTHING THAT SHE COULD DO CONCERNING THIS MATTER. I WOULD HAVE TO WAIT UNTIL FRIDAY. ONCE I RECEIVE THEM, I CAN DO A RETURN. I WOULD RECEIVE MY REFUND AFTER THE **** HAS BEEN RECEIVED. AMAZON HAS BECOME EXTREMELY RELAXED CONCERNING ITS CUSTOMER SERVICE AND KEEPING CONTRACTS MADE WITH CUSTOMERS. THE REPRESENTATIVE AND SUPERVISORS ARE OFTEN RUDE, UNPROFESSIONAL, AND DISRESPECTFUL. THEY HAVE FORGOTTEN THAT IT IS BECAUSE INDIVIDUALS PURCHASE ON THE WEBSITE THAT THEY HAVE EMPLOYMENT. AMAZON, AS A COMPANY, HAS FORGOTTEN THAT AS WELL. WHEN I MAKE A PURCHASE, AND I AM TOLD THAT IT WILL BE RECEIVED BY A CERTAIN DATE, THIS IS EXPECTED. ONCE PAYMENT IS MADE, IT IS A CONTRACT. AMAZON'S INABILITY TO DELIVER WHEN PROMISED IS A BREACH OF CONTRACT. THEIR INABILITY TO DELIVER IS HAPPENING OFTEN.
Business Response
Date: 02/28/2023
Hello ******,

I am Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to learn about your most recent experience on Order delivery.

I can see that the Order has been cancelled and returning to seller for a refund. Rest assured, refund has been processed on your Order No: 113-5229499-5493806
Amount $21.44 to your Gift card balance.on Saturday, February 25, 2023 at 4:10 AM (PST)

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:02/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/4/23 I ordered an Apple pencil($99.00 + tax)an IPad pro case $10.99 + tax)I received the merchandise on 2/7/23 . I returned the Apple pencil on 2/7/23 via **** Amazon received the pencil on 2/10/23. However they credited me for the incorrect item ( the IPad Pro cover) ( which I have in my possession) per numerous calls and conversations with representatives online they acknowledge they made the error. I continue to get different answers as to when I will receive the correct refund.On 2/11/23 I s/w ***** he acknowledged wrong refund and stated they have received the pencil and would correct the refund in 5-7 days.On 2/13/23 s/w ***** he also acknowledged credited the wrong amount and item. Will refund 5-7 days. I wanted to know where this showed on my account he transferred me to Manju which did not answer my question and indicated 30 days for refund.I have attached copies of chats online with representatives online.I keep getting the run around from Amazon. My order # for Pencil is 111-824983-2482621 My order # for iPad Pro is 112-4945302-4297059 The problem is they are not consistent on how long it will take to receive my correct refund.
Business Response
Date: 02/20/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

Let me clarify what happened here. I see that the return label you have used was for the "Apple Pencil (1st Generation) - Includes USB-C to Pencil Adapter". However, what we received was "ProCase iPad 9.7 Inch Case iPad 6th 5th Generation Cases, iPad Air 2, iPad Air Case, Slim Soft TPU Cover Stand Smart Case for iPad 9.7 2018 2017 Model".

I would request you to please recheck if you have multiple cases and you received a case by mistake. If you found the Pencil, you can still return the item by requesting for another label.

Unfortunately we are unable to refund the pencil as of now.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 02/21/2023

Complaint: 19435648

I am rejecting this response because:

They did receive my return of the Apple Pencil per my original copy of their representative stating they received it. This is absurd and unacceptable that a company would rip off its customers.
They are stating that did not receive my pencil back but an IPad Pro cover. Which is a lie I still have this in my possession.
please let me know what my next step is.

Sincerely,

***********************
Initial Complaint
Date:02/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account on Amazon.com was deactivated without any clear argument. I contacted Amazon Support via phone and appeals to find out why my account was deactivated because I didnt receive any argument in the notification about account deactivation. As I was informed, my account was deactivated due to an incorrect change of ASIN B089SN91TP. Item name and images on ASIN B089SN91TP were changed to be fundamentally different from the original product listed. This action directly violates ASIN Creation Policy. I accepted this violation and prepared a Plan of Action to prove that my account and business now comply with Amazon Policies.However, Amazon Support rejected my Plan of Action with supporting documentation. After that, I contacted Amazon Support again to find out the reason for the rejection of the appeal, but the correct reason was not given to me.Based on the preceding, I request Amazon Support to review my account in detail, review my Plan of Action with supporting documentation, and reactivate my account, since I have met all the requirements for reinstating my account. My business and seller account are now in compliance with Amazon Policies, so further hold of my account violates Amazon Services Business Solutions Agreement on Amazon's part. Suppose Amazon Support rejects my Plan of Action. In that case, I will request the correct reason for further hold my account deactivated in detail and exercise my right to a qualified appeal process, guaranteed by Amazon Services Business Solutions Agreement. I sincerely hope for an understanding and detailed review of my Plan of Action and the reinstatement of my account. Thank you so much for your attention and participation.
Business Response
Date: 02/21/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion. We removed this customers access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller account violated our terms and conditions. We are unable to take the actions requested as the seller failed to respond as is required.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 02/21/2023.

Sincerely,

Amazon.com
Customer Answer
Date: 02/28/2023

Complaint: 19436024

I am rejecting this response because: I received the notification from Amazon. They are able to reinstate my account but don't have enough information, namely more information about the root cause and corrective/preventive measures. After receiving this notification, I contacted Amazon Support to clarify the information. Therefore, I want to provide Amazon Support with all the necessary information and supporting documents. To this response, I attached the following:

-- My updated Plan of Action;
-- Training Sheets;
-- Employment Agreement.

I want to describe in more detail the root cause of my violation of the **** Creation Policy, which led to the deactivation of my account. My account created **** B089SN91TP in violation of the **** Creation Policy. The item name and images on **** B089SN91TP were changed to be fundamentally different from the original product listed. The item name and images have been changed to an item name and images with nothing to do with the product category previously listed on **** B089SN91TP. The new item name and images were not an update of ****. The product was visually similar to the previous one but had a completely different destination. This action was done by my listing department in the hope that my business would be able to sell new items, but the listing ranks high due to the old items already sold on that listing.

It is in direct violation of the **** Creation Policy. I am aware of my guilt in this violation, and I apologize for the inconvenience caused to you and my customers.

Also, my account merged (created variations) the following ****s in violation of the **** Creation Policy, namely Creation Variation Policy:

1) B08C51MS5X and B0BT1XH9M9, B0BSLSMNRG

2) B07RWDHXPQ and B0BSXTQZN4, B0BNP4D937

3) B08C51X63B and B0BB75N97Y, B08FJ2PQF4, B08C51X63B, B08CXN8JPX, B07GDK1RX9

It happened because I needed more experience managing my staff and training them on the **** Creation Policy to teach them how to create and change ****s properly. I thought that creating and changing ****s were not difficult tasks. However, I realized that without the necessary experience and knowledge of the **** Creation Policy, creating and changing ****s may harm customers.

Initially, **** B089SN91TP was correctly created by me. Later, I hired a listing compliance department from *******. They picked up my work of creating and editing listings, but my department needed more training in the **** Creation Policy. I realized this later when my account was already deactivated. I was assured of my new employees' professionalism when I hired this department. I was shown the results of their past work on other marketplaces. Therefore, being too naive, I hired this department in my company and needed to check their work more properly, as I was sure the work was being done perfectly. However, I did not consider one essential nuance. E-commerce is growing in *******, so most of my employees need to know the importance of creating and correctly changing ****s and creating variations. In addition, ****s and variations changing or creating on Amazon require technical experience, which my team needed to gain. Because I didn't take the time to educate my employees about the **** Creation Policy, they changed **** B089SN91TP in violation of the **** Creation Policy. My listing compliance department also merged the ****s into the variations mentioned above.

I needed to properly control their work, as I believed there was nothing difficult in creating and changing ****s and variations. Moreover, being naive, I believed that the work of my new department was excellent. However, I was wrong. I realize that I made a mistake by not properly training my team. I also plead guilty that I did not check their work on time.

I request Amazon Support to look into my updated Plan of Action in more detail, namely the root cause and additional corrective and preventive measures I have taken to correct my violation and prevent similar violations.

I sincerely hope for high-quality cooperation with Amazon Support and the speedy recovery of my account. Thank you so much for your attention and participation.

Sincerely,

*********************** ******
Business Response
Date: 03/08/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 3/8/2023.

Thanks,

Amazon.com Seller Performance
Initial Complaint
Date:02/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an item (IPL hair removal) on December 9 2022 that cost me 130$. I returned the item on the same day. After a couple of weeks I got in touch with Amazon customer service and they told me that the item was delayed in transit and everything is normal so I got rid of the receipt (see photos of chat with Amazon associate). Later, after a month they said that the item was not scanned and that they can't refund me. I asked them to open an investigation to know the whereabouts of the item and they refused insisting that it is the *** carrier responsibility. *** equally denied responsibility. I want my money back please.
Business Response
Date: 02/21/2023
Hello *******,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with return and refund.

I've reviewed your complaint and I'm unable an Order or account with the **Mail address filed on this complaint.
If you are referring to an account under different email address then I request you to write to us from that email address the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 02/22/2023

Complaint: 19435615

Hello *****,

I have an amazon account using the email: *************************.
The problem is that I returned an item (price 130$) on December 9 through *** store in Westwood ***********. At the *** store they scanned my item and took it from me. After two weeks, the return status didn't change, I talked to Amazon customer service through chat option, and the guy said it is delayed in transit (see attached chat), at this point I got rid of the receipt because I thought Amazon knows that they will receive their item.
A month later (on January 10 2023), I contacted customer service and they said that the item was not scanned and that I am not getting my refund.
Amazon customer service insisted that it is responsibility of *** to know the whereabouts of the item. I contacted *** and they insisted that they can't track it and it is Amazon responsibility to open an investigation. Result, no refund, no investigation, nothing at all.

I recently visited the *** store that I placed the item at, and they working their was very helpful and he even scanned my phone again and a message showed on his PC that this item was scanned before (I have a photo that shows that). That's why now you will see at Amazon system that the item was scanned on February 16.
Since Amazon and *** were blaming each other and no one was willing to help, I filed a complaint with bbb.

If you can help me with this, it would be great.

best regards,
*******

Business Response
Date: 03/05/2023
Hello *******,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing details. I've reviewed your Order No: 113-1979536-1798622
and can confirm that the Order return tracking shows as returned, however our team at *********** center has not confirmed the item as received.

We request you to please allow a maximum time of 30 days and our team has previously requested to wait till 3/23/2023.

We request your understanding in this.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 03/08/2023

Complaint: 19435615

I will wait and see. I am not optimistic about it, if the item is still missing after 23rd of March I will file a police claim of theft against Amazon and UPS.
Sincerely,

***************************
Initial Complaint
Date:02/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was taken over by a hacker named ****** in *****. How do I know his name - because Amazon cancelled his order for a $2500 gamer chair and licked the account. That was the last good thing they did. You see ****** also enable One time Password so only he could re-enable the account. No smount of calls to customer service or the fraud **** could fix it because Amazon relies on filling out electronic forms AFTER the member logs into their website. I had an e-copy of my drivers license and all the proofs to verify it was me - but, without that OTP verification code ****** had I could not begin the process. So customer service recommended I just leave the account locked. Fast forward a month and NOW Amazon is threatening us because the credit card on file (which I cancelled the minute ****** tried to buy that chair) is no longer valid to bill my annual fees to. And I have found no way to contact Amazon to resolve this either - again, without logging into my account. There is no win here with Amazon, so I guess I have to wait until they try to squeeze me in court for the annual fees.
Business Response
Date: 02/28/2023
Hello *****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We apologies for the inconvenience caused with your account and Order cancellation.

We have reviewed your account and cleared the unauthorized activity from the account. We have sent the necessary password reset guidance via email and sent this information to your registered email address and necessary information on Monday, February 20, 2023 at 9:13 PM (PST)

For more information on our privacy notice, please search for Privacy Notice on the Amazon shopping website.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:02/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered an item. It was not in the box. The other items were in box. Box was not damaged or opened. Item was not shipped in box. Contacted Amazon. They will not refund or replace item. Ordered two of the uproot cat hair remover for $23 each. Received one in pkg
Business Response
Date: 03/09/2023
Hello ****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item from Order No: 111-0896742-0358610.

Based on the results of our investigation, we aren't able to provide a Refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thanks for your understanding.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
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