Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,251 total complaints in the last 3 years.
21,757 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a $250 gift card under the Amazon account at ********************** Soon after making the purchase the account was completely closed and the funds were never used. I had made several attempts to refund the purchase as well as contacted the ********* ************************* in which Amazon again refused to move forward, so the **************** suggested I file a complain here.
Business Response
Date: 03/02/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 16 February, 2023

Sincerely,

Amazon.com
Initial Complaint
Date:02/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with ********************** on 1/23/2023 for a Razer Book 13 ************* Core i7-1165G7 4 Core, ORDER # ***-1252020-3741034. Material was shipped on 1/27/2023 via **** Tracking #1Z2X76643969117582. Per the *** website the material was lost somewhere in **. I requested that another unit be shipped on 2/6/2023 booked as ********************** 113-9836203-8689804. This shipped via **********************s in house delivery under tracking #TBA305285225814, material delivered on 2/15/2023. At approximately 4:00-5:00pm PST I contacted ********************** support to notify them that the material was defective. Was told by the ** rep I spoke with that another replacement could not be ordered and that a refund would have to be issued. I was told that my refund would be processed within 2-4 hours of the material being returned to **********************. A return shipment was issued and the material picked up by *** on 1/17/2023, tracking number 1Z67561Y2608757640. ********************** now informs me that a refund will not be processed until 3/20/2023. I would prefer replacement of the defective material or a refund within the time I was told by the ********************** ** rep. ********************** refuse to honor the original refund time or replace the product. They are claiming that it was already replaced despite the item never arriving to me. The first replacement should not count as a replacement as the carrier ********************** selected did not complete delivery.
Business Response
Date: 02/21/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

As another replacement cannot be issued, I've issued a full refund for the order. You will see the refund of $1514.41 in 5 business days. As its partly paid via Gift card balance, you will see a split refund. An email will be sent once the refund is complete from our end.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 02/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely
,

***********************
Initial Complaint
Date:02/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item on Jan 16, 2023, and wasn't satisfied with it. I returned on Jan 18, 2023. I paid with my credit card and according to them the money will be returned to my credit and it never did. I called Amazon several times and always, and I was told the refund money will go to my credit card. Today is Feb 20, 2023, and called them back again. This time a supervisor told me my money was refunded to a gift card. Why? I used my credit card to buy the item. not a gift card. I need my money to be refunded to my credit card as I was told from the very beginning. Quite frankly this is a malpractice business by Amazon and it sounds like fraud. How many times did Amazon do this to other customers?
Business Response
Date: 02/20/2023
Hello Angel,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the refund of the order.

When you request for a return label, it asks for the refund payment method. Which is either to the account or the original payment method. In this case, If account is selected then the refund will go to the gift card.

I hope this helps in future when you request for a return label.

Further, I see that the gift card balance refunded was already used. We are unable to issue any refund in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 02/22/2023

Complaint: 19437315

I am rejecting this response because:

What Amazon is doing by not putting back my return money into my credit card is obligating me (customers) to expend the money on amazon. It's our money and we decide where and how to spend it. Amazon is acting dishonestly!

Sincerely,

A/********
Initial Complaint
Date:02/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother passed away 2/13 and I ordered my dress for her memorial service. I placed the order 2/17 with a promised delivery date of 2/20. I would have been fine if they could have got it to me for 2/21 in the evening. Now they are saying 2/23 or later, which is after the memorial. There was no remorse or care to do anything to get my item or a similar item to me. My mother was my last surviving parent so this is a big deal and Im beyond hurt with this
Business Response
Date: 02/21/2023
Hello ****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm so sorry for your loss. I can completely understand the importance of this dress at this time.

I have reviewed your Order No: 112-9768253-6485811 and I've sent an E-Mail to seller and collaborating with delivery team to look into this.
And the delivery team has confirmed that the Order has been shipped out, will be delivered by Friday, February 24, 2023.

I do understand this doesn't help. I've found a different item which can be delivered by tomorrow and has the fastest shipping method, please review and place the Order if you would like to, we would try all our best to ship it as earliest as possible. Here is the item link
****************************************************

Please confirm if that works. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*****
Amazon.com
*****************************************;
Initial Complaint
Date:02/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Afternoon, I have been an Amazon Prime customer for over 5 years and have purchased numerous items on your website. I recently received a pair of fake ****Bans and have experience absolutely atrocious customer service throughout the return and refund process. I sent the item back over three weeks ago and was told I would receive a refund in 1-2 business days it has been 10 days and after contacting your associates **** and supervisor ***********************, I was told I would have to wait until February 25Th to receive a credit to my account. Not only is it ridiculous that Amazon does not check the authenticity of the products sold on the site, but when the item is returned a customer is expected to wait 30 days to receive a refund. I will be going to the better business bureau, escalating this to whomever needed, and reconsidering my patronage at Amazon moving forward. I returned a pair of fake *********** that were sent to me on January 23rd, see screenshot, and Amazon has not refunded my $82.86
Business Response
Date: 02/21/2023
Hello Gene'a,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that our customer service department requested you to wait till February 25, 2023. This helps the return team find the item and process it. Unfortunately we are unable to take any action prior to this date.

You will receive an email directly from the returns team if the item is processed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:02/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I return back to Amazon ring door bell Dec 26 return they received it 6 Jan 2023order Order #Order #****************i have not received my refund plus they keep taking payment s out of my checking account I keep call customer service get the run around .****** echo show 10 return back to Amazon 2 Jan received Amazon warehouse 6jan23 I have not received my refund plus they keep taking payment out of my checking accounts next month it will be paid for I call customer service get the running around and will not stop taking money out my bank account. Refund to give me my full refund . I ask for the ceo phone number refund to give me the number. I want my full refund back on the two items and stop taking money out if my account Echo shows order number 112-2422468-2375402 Your refund will be processed when we receive your item. Echo Show 10 (3rd Gen) * HD smart display with motion and Alexa *... $169.99 Qty: 1 Amazon customer service refuse my refunds and stop payment . They keep telling me 60 days
Business Response
Date: 03/05/2023
Hello *******,

I am Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you have not received your refund on returned Order No: 112-2422468-2375402

Rest assured, I can confirm that return is now complete and full refund has already been processed.

Amount $182.31 to Original payment method on Thursday, February 23, 2023 at 9:00 PM (PST)
Refund will be credited back to Original payment method.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:02/20/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Number: 114-6218613-5989024 *** Return Number: 1Z9E80489039699419 On December 19, 2022 I returned 50 coloring books to Amazon via *** Drop off.I returned all of them at the same time in the same box.Amazon only gave me a partial refund: for 26 of the books. I am still missing a refund for 24 of the remaining books that I returned.Amazon sent me an email telling me to wait until February 19, 2022 to contact them again if I still have not received the refund.It is now February 20th, 2022 and I am missing the refund for those 24 books. I sent Amazon an email about it only for Amazon to respond saying the email is no longer in service. This is extremely upsetting and frustrating to go this long and still not be refunded when I returned everything at the same time months ago. Please refund me, Amazon!
Business Response
Date: 03/05/2023
Hello Ehinomhen,

I am **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you have not received your refund on returned Order No: 114-6218613-5989024

Rest assured, I can confirm that full refund has already been processed.

Amount $378.50 to Original payment method on Monday, February 20, 2023
Refund will be credited back to Original payment method.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 03/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Ehinomhen Imhonde
Initial Complaint
Date:02/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Half empty container was sent Just received today. Reached out to customer service. Because I could not remember my password to my account, even though I verified thru email and phone call it was me they would not help. I explained to them I save my passwords to my accounts because I have too many passwords to remember. By saving passwords I ********** on my account and it opens up. Rep. ****** he could not help me.
Business Response
Date: 02/21/2023
Hello *******,

I am **********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We apologies for the inconvenience caused with your account login.
I have reviewed your account and I've sent a password reset email to your E-Mail address. This accounts password will not be reset until you have clicked the link in the email and chosen a new password.

For more information on our privacy notice, please search for Privacy Notice on the Amazon shopping website.

Unfortunately, I'm unable to locate the Order ID. I'd also request you to please share the Order ID to review further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:02/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to close my inactive Amazon seller account but was prevented from doing so until I added a credit card, then I was charged $39.99 after, when I didn't even sell anything on the site or use the site. Amazon has not responded to my email, and does not have any options for me to contact them through my seller account. This is because they don't allow it, not because they cant.
Business Response
Date: 02/21/2023
Greetings from Amazon,

I understand that the seller contacted us to request monthly subscription fee reimbursement.

After careful checks, the seller's account do not qualify for reimbursement as it is currently Blocked/Suspended. Appeal option is available from below link:

**********************************************************************************************************

Please know that we are unable to alter the outcome since we cannot deviate from the current policy and guidelines.

The seller can downgrade their account to Individual to not be charged of monthly fee while trying to close the account:

Settings > Account Info > Your Services (click Manage) > Downgrade

Thank your for raising this to us,

Raz
Customer Answer
Date: 02/22/2023

Complaint: 19437114

I am rejecting this response because: Seller has scammed many more online with their misleading. This company has gotten too big to care about customers. I have gone ahead and closed my personal shopping accounts along with all business accounts. I think for $40, you'll never have my business again.

Sincerely,

*************
Initial Complaint
Date:02/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an Aeropostale watch from Amazon for my granddaughters birthday. It said it had been delivered on 2/16/23. It was left on the front porch even though Amazon knows my deliveries get left on back porch because that is where I live and if left on front porch anyone can walk by and ****** it, which is what obviously happened. I called Amazon, a woman got on the phone and told me that Amazon does not refund for delivery issues and that she couldnt tell me who the delivery party was, stating that it was just a 3rd party sellers choice. I hung up, went to the order so I could find out who sells the watch, and I was trying to message them about the issue and find out who the delivery party was so I could pursue my lost $20.oo. Come to find out, it was Amazon who did the delivery and they blatantly lied to me, but also refused to give me back my money. I am now out $20.00 and a watch! I would like my money back! I had purchased this from my gift card so it says $0.00, but it actually cost me $
Business Response
Date: 03/09/2023
Hello ******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item from Order.

Based on the results of our investigation, we aren't able to provide a Refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thanks for your understanding.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.