Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

• 

  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

• 

  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

• 

  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arrived home today and almost missed the package because it was dark and the package had been left near the road to the side of my driveway - over 120 feet from the house! It is inexcusable to come all this way and then not take it to the door, just drop it off near the road where anyone driving by on this country road could stop and take it. I wanted to address this with Amazon, but after half an hour of searching for a way to do that, I gave up and addressing it here. I have ordered from Amazon for years and never had this happen before and am afraid this is the new norm.

  Business Response

  Date: 02/21/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.
  
  I would request you to please write back with the order ids. You can look up your orders online through Your Account (www.amazon.com/your-account).
  
  We appreciate your time and patience in these regards
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  

  Regards,

  *********

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an Amazon switch, received an empty box. Complained to Amazon. They told us to return box, Amazon received item, we have proof of purchase, Amazon refuses to refund.

  Business Response

  Date: 02/22/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry that you have received an empty box.
  
  I've reported the issue to our team to ensure this is not repeated and have processed a full refund on your account for the missing item. The refund should reflect back on your original payment method in 3-5 business days. Total refunded:$372.12. Refund date Tuesday, February 21, 2023 at 5:14 PM (PST).
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got the damaged, used and missing item from seller. The package does not included the blower which I paid extra amount. There was only empty box folded on the bottom of the heater. No any accessories included at the package. Package arrived opened and unsealed. Seller requested *** to pick up the item and invested the item really damaged from ***. The return tracking number was 1Z0383FY0390378074 and returned to seller on Feb 8. On the tracking history, *** confirmed item damaged. Seller confirmed that they received item and will issue the refund. However, I still did not get any refund and no update from seller few days later that seller promised. So I contacted seller. ****** suddenly told me that they got the wrong item. I told them I returned and packed the item as exactly what I got from seller. Contacted Amazon to get the help but Amazon refused to help because I sent wrong item which was not correct. Seller scamming and using the system to get the item and my money.

  Business Response

  Date: 03/23/2023

  Hello,
  
  I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. 

  We received your email.We have researched this matter and noticed that the return has been rejected as the  merchandise returned was an incorrect item.No refund is due.Kindly contact the seller for any further assistance in this matter.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  *****

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/20/23 and it was around 20$. I was not notified that a subscribe to save item was getting ready to ship like I normally am. I always get an email stating the order has been placed and has not shipped. I did not get that this time and the item shipped without my knowledge and it was to late to cancel. I am down to my last amount in my and this coming out , puts me in a situation where I will not be able to feed myself and I could have high over draft fees. Amazon has not protocols in place for these glitches in their systems and claim they can't do anything about it.

  Business Response

  Date: 02/21/2023

  Hello ********,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the Subscribe and save Order ID: *******************. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  I've checked and see that the subscription for this item has already been canceled. 
  
  Also, I see that there is no refund option as of now. 
  
  However, you can get back to us once the item is delivered and I'll refund the amount for this order.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding my Amazon order 112-5925177-8909843. I ordered a GAP gift card. But wrong item was sent. I contacted Amazon right after I received the wrong item. The agent said he would issue refund but I haven't received. I contacted several times after that, every agent said they will issue refund. But I haven't received any. One of the agent told me that the gift card has been used so they cannot issue refund. Someone from Amazon would contact me for more information but no one contact me.

  Business Response

  Date: 02/21/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order#***-5925177-8909843.
  
  It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.
  
  Upon checking, we see that the above gift card is non-refundable item, as a result we are unable to process the refund from our end.
  
  Thanks for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  

  Regards,

  *********

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19438072
  
  I am rejecting this response because:

  I immediately contacted Amazon customer service team to request a refund for the stolen gift card. Yet after hundreds conversation, the agents are all not doing their work properly. I was also shocked to be told that this purchase is not eligible for a refund. This is completely unacceptable. It is not my fault that the gift card was stolen due to an issue in your warehouse, yet I am being penalized for it.
  
  As a long-time customer of **********************, I am appalled by the lack of accountability and responsibility shown by your company. It is appalling that Amazon would place the burden of lost merchandise on its customers, especially when the issue is a result of your own negligence. 
  
  I demand that Amazon rectify this situation immediately and issue a refund for the stolen gift card. I hope that you can reconsider my case and take the necessary steps to ensure that your customers are not left out of pocket due to Amazon's errors.

  I attached the photo of the item I received. Amazon should be able to check if this item should not be sent to me. And Amazon should be able to identify who packed my gift card. That's the person should be punished. My conversation with Amazon customer service agent should be provided by Amazon to see how many times I have contacted them but got no result. 

   
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/02/2023

  Hello,
  
  I'm Prashanth from Amazon.com.
  
  I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. At this moment we are unable to provide a replacement/refund for this order.
  
  Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvements.
  
  We appreciate your time and patience in these regards
  
  Regards,
  
  *********

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19438072
  
  I am rejecting this response because: Amazon should be able to refund me the credit I use for purchasing the gift card. It's their obligation to find out the thief and find a better way to manage the whole company. The guy here clearly has no ability to provide a good standing. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon will not refund my $19.98 back to my credit card from order # of 113-3970650-5617063 placed on October 30 2022. They applied the refund of mine to a gift card without my consent or even with any confirmation. I have been having issues with amazon customer service by hanging the phone up on me multiple times since this problem occurred. On Feb 10th 2023 I spoke with a supervisor named ******** for her to credit my **** card, and she was supposed to look into it and return my call at 5:00 p.m. on Feb 10th 2023. But she did not return my call at all. On Feb 20 2023 I called amazon and spoke with a customer service rep by the name of D, and she would not give me a full name, and started screaming at me, saying that she did not see any gift card balance at all in my account and she wanted information from my bank statement. She connected with a supervisor by the name of ****** who was claiming that I had a different primary mailing address in my account. She stated that I did not have any gift card balance in my account either, but I do because it is being withheld by the company. Order # ***-8343796-7697032 was my last order with Amazon. I have not ordered anything else before or after Dec 14, 2022. I would like for my refund to be mailed to me at ********************** in the form of a check or credit back to my **** card. I need help please, and Thank you.

  Business Response

  Date: 03/22/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, I see that you've disputed the charge $19.98 on your Amazon order #***-3843117-7667446 so we are unable to take any further actions.
  
  Please respond back to the email sent to your email address on Friday, January 13, 2023 at 12:23 AM (PST).
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/22/2023

   
  Complaint: 19437681
  
  I am rejecting this response because:

  Sorry, but it seems like there is some type of miscommunication, there is a refund of $19.98 that is do to me that I am disputing on my Amazon order #***-3843117-7667446. Could you explain in which way I can get my refund please?

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order# ***-3255776-7605038 was made on October 31, 2022 and supposedly delivered November 4th I never received the watch and have contacted amazon in any possible form they requested i get a police report and i did immediately now they say they cant contact the police station they have credited the money to my account and take it back now my account is over drafted and no watch.They have scammed me today only i have contacted amazon 4 times today and they disconnect the call. they always deliver packages in the wrong place houses as i receive many incorrect packages almost in a daily basis.The delivery note they put on amazon says the package was delivered at a receptionist or front desk my house has no receptionist or front desk as it can be seen if you ****** the address.please help us find a solution with this matter as it is a lot of money and was a gift for my father that he has been wanting for a long time.Their is no proof of delivery.I will attach the police report the amazon guy delivery a different package that it was a shirt my mother ordered and no watch was left .Sold by: Watchsavings Order Summary Item(s) Subtotal:$1,127.50 ************************* Total before tax:$1,133.49 Estimated tax to be collected:$78.93 Grand Total:$1,212.42

  Business Response

  Date: 03/14/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused to you with this situation. Unfortunately, you are not eligible for a refund due to not providing a completed police report that could be validated with the police station by 01/03/2023 as you were instructed in the e-mail sent to your email address on Monday, February 20, 2023 at 2:34 PM (PST).
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB,For months, I have been attempting to work with Amazon regarding my account. I did make a mistake due to a misunderstanding of Amazons policy regarding my print-on-demand products.I listed against an Amazon detail page for a product that was like mine but was registered under the brand of a different printing company. I failed to understand the implications of the different brands. I am deeply sorry for my error. I never intended to cause problems for Amazon.As requested by Seller Performance, I have provided a full plan of action and new invoices from my supplier. Why would they ask for invoices if they were not going to do anything with them?I am concerned Amazons bar is set to prevent any possibility of making a mistake. I was unaware perfection was required of a small business in order to sell on Amazon.I am asking for your help to obtain a fair review of my account. Thank you,*********************************

  Business Response

  Date: 02/22/2023

  Hello,
  
  We have reviewed this sellers account and require more information to complete our review. 
  
  We have requested the necessary information from the seller via email on 02/22/2023 05:07 PST. 
  
  Sincerely,

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I watched a video on social media about how Amazon gave trial subscriptions to Starz, HBO, Discovery+, etc. And after the trial, because the customer had a credit card on file, they would automatically keep the subscription and charge the customer the monthly cost after the trial period. I logged into my Amazon Prime Account and found that they have been charging me monthly for Discovery+ for almost 2 years, since May 7, 2021. I found out today, February 20, 2023 that they were charging me and were going to charge me again on March 7, 2023 for the next month. I then called Amazon ***************** and asked for a refund, stating that I already cancelled the subscription, but that I had been charged without my authorization for about $166.53 total ($7.93/mth) for almost 2 years. They were at first only going to give me one months reimbursement. Then they said, 3 months, and then they said 6 months, but then they said the best they can do was 1 year. I then asked for a supervisor. They keep telling me that their policy was only to refund up to 12 months. But the buy before, initially said, can't do reimbursement, then changed from 1 month, 3 month, 6 month and then 12 months. The fact that I'm not the only one they're doing this to is insane. It's all over social media with videos. Is it not Fraud? Is it not illegal to charge the card when it's not authorized? Yes, I authorized them to charge me for Prime and at one point Kindle Unlimited, but never for another subscription, especially Discovery+, which I never even knew I had a subscription. Never watched it before in my life. I don't even have cable. After everything, they finally told me that they would reimburse me for 22 months, which is a total of $174.46 back on my credit card in 3-5 business days. I think that Amazon.com needs to be looked into for charging cards that weren't authorized for subscriptions.

  Business Response

  Date: 02/21/2023

  Hello *****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I'm sorry for the experience you had with your Prime Video Channel. We pride ourselves on resolving customer concerns quickly and accurately and I'm sorry this didn't happen when you contacted us earlier.
  
  I've reviewed your concern and see our customer service team was able to address your issue concerning about the Discovery + charges.
  
  I see that our customer service team has already issued the refund of $87.23 for 11 months. I've issued the refund for the missing months and the total is $ 79.30. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Please see the Prime Video Terms of Use for full information on cancellations and refunds: ****************************************************
  
  You can view, manage, and/or cancel your active Channel subscriptions from the Manage Your Prime Video Channels page in Your Account:
  
  ************************************************************
  
  If you have logged into the Prime Video app on a connected device, such as a smart TV, you can also manage your Prime Video Channels subscriptions by navigating to the Settings (gear icon) in the app, then selecting Subscriptions.
  
  To prevent accidental purchases in the future, you can turn on parental controls and Purchase restrictions from your Prime Video Settings. For more information on how to turn on parental controls, go to: ***************************************************
  
  I hope this information helps!
  
  We work hard to make sure our customer service team is very well trained to help with any questions you might have and Im glad to see they were able to help you.
  
  Again, we appreciate your time in writing to us, and I hope you have a great day. Our customer service team will be able to help if you have any remaining questions or concerns; please contact them here: ****************************************.
  
  Thanks for choosing Amazon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 14th, 2023 I placed an order #***-6083144-5114612 with an original delivery date of 2/17/2023. On 2/17/2023 I received notification that package for LED Grow Light Strip Full Spectrum Sunlike Plant Grow Lights Bar with 24 LEDs, Growing Lamp Tube for Indoor Plants Seedlings Hydroponics, (**** Inch, 2 Pack) was delayed and would arrived by 10pm on 2/18/2023.On 2/18/2023 I received notice that the package arrived in *******, ** at 4am and was scheduled for delivery. Around 6pm on 2/18/2023 I received notice that the package was delayed again and that it would not be delivered until 2/20/2023. I contacted customer support, upset that my package was further being delayed. The representative told me that he saw that it was going to be delivered on 2/19/2023 and that it had been delayed so he was going to provide me with an Amazon gift card in the amount of $13.02. He reassured me that my package would still be delivered and for me to ignore any emails stating the item needed to be returned. He also provided me with the number to Amazon logistics to get an explanation as to why the package was delayed. I explained to the representative that it was imperative for me to receive this package ASAP due to having expensive tropical plants that need this light to survive. I explained to him that the original delivery date was 2/18/2023 and that each day that passes by that my rare plants were dying. Once again he reassured me that the package was going to be delivered. On 2/19/2023 I contacted logistics to find out why my package had not been delivered yet and I was informed that the previous representative cancelled my order and that my package was now being returned and will not be delivered. The logistics representative filed a complaint against the Amazon customer service representative due to me not authorizing my order to be cancelled.

  Business Response

  Date: 02/21/2023

  Hello *****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern that you did not receive your order LED Grow Light Strip Full Spectrum Sunlike Plant Grow Lights Bar with 24 LEDs, Growing Lamp Tube for Indoor Plants Seedlings Hydroponics, (**** Inch,  and your feedback regarding the previous representative.
  
  I apologize for the inconvenience that you have experienced in this case. I've forwarded the feedback to the leadership so that the representative can be coached.
  
  Upon checking I see that the refund of $13.02 has been issued to your gift card balance on Saturday, February 18, 2023. I'd request you to reorder the item.
  
  You can view your gift card balance and activity here:
  *************************************************
  
  I've issued a $10.00 promotional certificate to your Amazon.com account for any inconvenience , which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap
  
  

  Customer Answer

  Date: 03/07/2023

  Hello,

   

  Amazon requested that I file a claim for my damages and then the claim department stated that they do not handle this type of claim and it needs to go back to Amazon.