Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,252 total complaints in the last 3 years.
21,757 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/1/23 Amazon Prime made a charge on my Discover Card, without my authorization for $8.15. This is not the first time Amazon Prime has sneaked a subscription charge on my card, even after I cancelled my subscription. I demand a refund of $8.15 for that charge.
Business Response
Date: 02/23/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the unknown prime charge. To help you with this, I request you to write back with Charge ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:02/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to request that my Amazon seller account be reinstated, which was suspended under Section 3 of Amazons Business Solutions Agreement. I believe that the suspension was unfair and unjust, and I would like to make a strong case for why my account should be reinstated.On Tue, Oct 18, 2022, I received a notification from Amazon that my account had been suspended due to a violation of their policies. I immediately reviewed the terms of Amazons Business Solutions Agreement and any other relevant policies to identify the issue and take corrective action. After conducting an internal review of my account and communication with the buyer, I issued a full refund back to the buyer on April 28, 2022 to address any potential issues and ensure that my account was in compliance with Amazons policies.I take compliance with Amazons policies and providing excellent customer service seriously, and I am committed to ensuring that my account is in compliance with all applicable rules and regulations. I believe that my business brings significant value to the Amazon marketplace, and I have worked hard to build a positive reputation among buyers.I respectfully request that the BBB review my case and reinstate my account, allowing me to continue to serve my customers and contribute to the Amazon marketplace. I have provided additional information and evidence that supports my position, such as proof of the refund transaction. I am confident that these materials demonstrate my commitment to compliance and customer service, and I am prepared to take additional steps to ensure that my account remains in good standing.Thank you for your attention to this matter. I look forward to the BBBs review of my case and to having my account reinstated as soon as possible.Sincerely, *************************
Business Response
Date: 03/08/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on Mar 8,2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 03/08/2023

Complaint: 19448681

Hello,

Thank you for letting me know. I have provided the additional information that was requested via email on Mar 8, 2023. Kindly review the information and let me know if there is anything else you need from me.

Best regards,

*************************
Business Response
Date: 03/30/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 30 March 2023.

Sincerely,
Amazon - Seller Performance.
Customer Answer
Date: 04/01/2023

Complaint: 19448681

I am rejecting this response because: As mentioned earlier, we had already left doing dropshipping on Amazon, the violation that they are pertaining to was done after we had canceled the dropshipping orders and refunded the whole amount back to the consumer, with this being said, I am confident that our account must be reinstated!

Sincerely,

*************************
Initial Complaint
Date:02/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
this is in regards to my Amazon.com account with my email used in this bbb report.I had around 40$ amazon balance that I used to place my order with. The order was cancelled, and my balance was never refunded.I received this balance from a while ago, and i cant remember the specific situation.The agent (Gani) on the phone did not refund my balance becuase he said he could not verify it, but that is of little concern to me as I know I had it, and Im down 40$. I dont want to be taken advantage of its not that im poor and need it. please give it back.Please add it back to my account you can check the orders cancelled in the previous 2 weeks and see it was used with one of them if you have properly programmed your solution to tell you these things. As id hope..
Business Response
Date: 02/25/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

****************************************************************;

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:02/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon.com on November 25, 2022, Order #***-5593230-5587428.I ordered 10 items total, which was split into 4 shipments. Everything was fine until the final shipment, which arrived on Dec 9, 2022, and should have consisted of the final 2 items - 2x "WD_BLACK 2TB SN770 NVMe Internal Gaming SSD Solid State Drive - Gen4 PCIe, M.2 ****, Up to ***** MB/s - WDS200T3X0E". I received a package on Dec 9, 2022 and got an email saying that my package was delivered, however I opened the package to find 2 EMPTY boxes. These were generic boxes and not official product packaging for the items I purchased, but had stickers affixed referencing the item. These stickers indicated the SAME SERIAL NUMBER on both boxes, which is NOT POSSIBLE for items that are not purchased as an official set.I contacted Amazon.com to report the issue as I have been a customer for over 15 years and never had anything like this happen, and they refused to help me in any way without a police report, which I DID file (case number PD221213412882), and still got no assistance from them. The "manager" I spoke to was also rude. I then contacted my credit card company (Discover) to open a dispute case for the transaction, and made sure to only dispute the amount for the items that were missing ($320.98). Discover found the dispute in my favor on Jan 21, 2023.On Feb 21, 2023, I received a letter from Discover saying that the dispute credit was reversed and the charges have been re-added to my account, and had attached an invoice from Amazon that DON'T EVEN SHOW THE CHARGE I DISPUTED, but instead show 2 other items that I returned around that same time. I say again that I DID receive a package, but it contained EMPTY boxes with suspicious labelling which was more than enough to indicate there was a mistake at the warehouse during packaging.I would like a refund as well as any repairs to my credit which may be necessary since I REFUSE TO PAY FOR GOODS I DID NOT RECEIVE.
Business Response
Date: 03/15/2023
Hello,

I am ******* and I am a member of the Amazon ***********************. I'm writing in response to a complaint filed on behalf of the customer by the *******************************************.

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on February 25, 2023. This email confirms that the refund has been issued for $331.94 to the original payment method.

Sincerely,

---

*******

Amazon.com | ***********************
Initial Complaint
Date:02/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for an Amazon.com account, and made a purchase of dove body cream a few months ago, and i also signed up for a reoccurring subscription. Over the course of time, I decided that I no longer wanted the subscription, and cancelled. At the beginning of February, my account was charged anyway, and a package of the body cream was mailed out to me. Because I'd purposely removed the majority of my debit cards from my account because Amazon has a bad habit of charging cards that I did not consent to, the only option that they had was to use my promotional credits, which I did not want used. I got those credits because of past purchases I'd made, and gotten a refund for, so it was my money. When I called Amazon this morning to get a return label to send the box back, that hasn't even been opened, I was told that I would not be able to get a refund because there's no option for promotional credit refunds. This is theft. And should be illegal. I want my money back.
Business Response
Date: 02/23/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the promotional credits.

The promotional credits applied on the account is for one time use only. Once the credits are used, they are not refundable. And when the credits are active on your account and an order for eligible item (Sold and Shipped by Amazon) is placed by you or through a subscription, the credits are automatically applied for the payment and is the first preference to be used. That means, even if you do not remove any card details, when you have the credits, it will first charge the same.

I see the subscription order was placed on Feb 1st and delivered on February 16, 2023 and the subscription was canceled on Feb 22 (Email confirmation for subscription cancellation sent on Wednesday, February 22, 2023 at 6:57 AM (PST)) hence the order for Feb was delivered. You will not be receiving the automated deliveries for this item as you have canceled it now and regarding the refund, as we discussed above, it is not refundable. You may refer to the following link for further terms and conditions of the credits usage.

************************************************************************************

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/23/2023

Complaint: 19447749

I am rejecting this response because:
These are illegal practices, I never gave amazon.com consent to use my promotional credits in the first place. And there are hundreds of complaints of them doing the same thing to others. This company and their fraudulent practices and policies need to be reported and investigated.
Sincerely,

*************************
Initial Complaint
Date:02/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ** on Amazon less than 6 months ago. The ** is in a spare room and barely gets used. I went to turn it on the other day and the logo comes on flashes and the the screen goes black. I have reached out to the seller on Amazon and they said they will not replace or fix it. When purchasing they did not make it clear that I was purchasing an as is ** as I would not have. When buying a ** like other appliances I fully expect them to last more than a few months especially with how little it has been used. I would not have purchased the tv if I knew that it was not going to be backed in case something like this happened, My order number is 113-7841812-1945833
Business Response
Date: 02/23/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the ** order. I'm sorry for the inconvenience caused.

I can see the ** you have ordered was backed up with 90 days renewed guarantee and that timeline has already passed hence it is no longer eligible for a refund or replacement. This timeline is also updated on the website for this reported ** and you may verify the same through this link.

********************************************

We are able to help you with any issue with the order within the applicable return/replace timeline however as it is passed for this order, we are unable to take any action. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/23/2023

Complaint: 19447763

I am rejecting this response because:
This is unacceptable. I understand your return window but you sold me a faulty product that no longer works after a few uses. A tv is not something you use a few times and throw away. This needs to be fixed.
Sincerely,

*************************
Initial Complaint
Date:02/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings.Dear BBB,I am writing to appeal Amazon's decision to reinstate a review for my product B08VDRMGJP that violated their Community Guidelines. The review in question was submitted on June 28, 2021, by *************************, and it read as follows: "Open package. These were open when they arrived i really wanted to try them ,im afraid to purchase this same brand again". Link: *********************************************************. After several attempts, I received confirmation from Amazon's support team on February 6, 2023, that this review violated Amazon's policies and would be removed. However, to my disappointment, the review became active again after two days.As a seller, I find it frustrating that so much effort is required to protect my rights. I have previously experienced a similar situation with another review on the same product. The review was also reinstated a few days after I received confirmation that it would be removed. It was submitted by *************** on July 12, 2022, and it read as follows: "Wasnt What I Expected"I Dont Know What The Assignment Was For These!!??Bc If It Was Suppose To Enhance Or Boost Anything In My Body Lets Just Say It FAILED Completely!!!". Link: ***************************************************************** I believe that such technical glitches have a systemic nature.I would appreciate it if the BBB could help me resolve this issue by considering Amazon's response as evidence of my claims. I would like Amazon to investigate and take action on both these reviews. I also want to appeal to Amazon to make the process of dealing with incorrect reviews more straightforward. As a seller, I value the productive work with Amazon that helps me build excellent relationships with customers. I would like to save time by focusing on the quality of my products and customer service.Thank you for your help and support.Sincerely,BioVit Store
Business Response
Date: 02/23/2023
Hello,

Thank you for letting us know that this Customer Reviews issue *** violate our policies.

We have investigated the situation, and have taken the appropriate action. For privacy reasons, we cannot share the results of our investigation with the reporting party.

Amazon Review Moderation team
Initial Complaint
Date:02/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son had an Amazon fire HD 10 kids tablet that had a broken glass screen. On their website it says as long as the device is still under warranty that they will replace it worry-free. 1/16/23 I had called customer service to see if they would replace the tablet or fix it. I was told by ****** that they dont fix it or replace the tablet but that they could give me a full refund of the tablet to replace it. I said okay fine do I have to send it in she said yes. So the following day I had sent it to Amazon. 1/19/23 I was issued a refund of $10.50 and was informed ,by ******************, when I called in on 1/22/23 that it was the taxes and I could expect the rest when they receive the tablet. On 1/26/23 I called in again to see what the status was. They received it but did not send the refund. I was then told it would be escalated and I could it expect it by 2/14 or 2/15 at the latest. I called again on 2/16 and was told the escalation was closed out before being resolved but that she would escalate it again and I could expect to here back from her on 2/18 or 2/21. I called in today 2/22/23 and was told by ***** that she was escalate it again then when she did while I was on the phone, per her lead, I was told that its been over ************************************************************************************************************************************** $75 credit but that they did not have the option to send me a new tablet. And that if those solutions didnt suite me, that there was nothing more they could do for me
Business Response
Date: 02/23/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the Fire HD Tablet order.

I've reported the issue to our team for avoid it in future and processed the remaining refund of $150 back to your original payment method. The refund should reflect back in 3-5 business days. You will receive an email once the refund is completed.

Please note : I had to refund this amount using a random recent order from your account due to system limitations. So when this refund is completed, you will receive some random item name in it. I request to please ignore it. The end result is the refund of $150.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:02/22/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered something from Amazon through prime. The product I purchased was incomplete when contacting customer service they said the advertisement was incorrect and they would not honor the ad And if i did not like it return the product. That the ad was incorrect and they would fix the ad. This advertisement is still up with the same advertised products so it was never removed. When contacting amazon customer service I was lied to by the employee told he would personally handle it and just for my trouble would give me a 10 dollar credit both where lies I never received the credit and amazon after a week said just return the product. My main issue is that the company can falsely advertise products to get sales and amazon is ok with this. I want the product I ordered at the price advertised!
Business Response
Date: 02/23/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the item arrived with missing parts.

I've checked on it and I can see the listing issue is reported to our team. I've again put this across to our team for an action at the earliest. I understand you would like to have the item that was advertise however I'm really sorry, as it was an error, we are unable to send it and I kindly request you to please return the order for a refund.

The seller has shared a prepaid label for this order. I request to please return it using the same. Once they receive it, a refund will be issued on your account.

You may print the label using this link.

********************************************************************************************************************************************************************************************************************************************************************************

Regarding the credits offered by our CS support team. I see on Feb 18, the rep added $10 promotional credit on your account. This is already used when you have placed following two orders with us.

Order ID: ******************* - used $9.91
Order ID: ******************* - used $0.09
Total credits used : $10.00.

You may view the order details under Your Account > Your Orders > Open the above order > View order details.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/23/2023

Complaint: 19447305

I am rejecting this response because: this is completely unacceptable and as of today the advertisement is still up and it is a "sponsored" product amazon and this company are falsely advertising products after being called out you amazon and this company you seem to "sponsor" refuse to do the correct thing and give me what was advertised. My next step will be to report this to the attorney General. AGAIN THIS ADVERTISEMENT IS STILL UP AS OF RIGHT NOW YOU ARE STILL FALSELY ADVERTISING A PRODUCT YOU DO NOT STAND BEHIND I WILL NOT STOP UNTIL THE AD IS TAKEN DOWN AND I RECEIVE THE PRODUCTS I PAID FOR FALSE ADVERTISING IS ILLEGAL!

Sincerely,

*****************************
Initial Complaint
Date:02/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased couch on Amazon. Scheduled delivery for 2.19.23. One box delivered, contacted customer service immediately because box 1 of 2 missing. Told they would deliver Monday 2.20.23, **** window. No box. Spoke to supervisor and they told me they had lost it, Found it and it would arrive in Bedford yesterday. Today told they were still trying to get it to me ******************* problem in Bedford. Now they are saying maybe 1-2 days. No one will give me a delivery window. I cannot go into work because I cannot leave this large box outside in the elements. It will be ruined. I need a delivery window today.
Business Response
Date: 02/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in the delivery of the order.

I've reported the issue to our team to avoid it in future and I see the order now shows delivered on your provided address. I request you to please let us know if it is not delivered so that we can get this checked and help you further.

Also I see that the team have added $80 promotional credits and have refunded $88.06 as a discount on the order for all this hassle. The refund should be reflecting in 3-5 business days if not already in your billing statement. The credit of $80 was instantly applied on Feb 22 and have used as well on your upcoming deliveries for the following orders

Order ID: *******************
Order ID: *******************
Order ID: *******************

I hope the above information helps.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************

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