Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,251 total complaints in the last 3 years.
21,757 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My minor son ********************* made an account with amazon his email is ********************* He received a amazon gift card for Christmas and redeemed the gift card on his new account and started ordering items with his gift card. shortly after he received an email from amazon saying they are closing his account canceling all orders and refunding his money on gift card. I call right after to find out what's going on because now his account is closed and his gift card is on his account. I was told an account specialist would contact me within 24 hours no one called me so I call back again because he received another email saying " we have removed access to this amazon account and it says we took these actions because or records show this account is related to another account that was closed by amazon." Again I called an amazon why or what I can do because he is a child and doesn't need to be banned for life and also I wanted them to reach out to me and not him because by law he is a minor and they need to speak with a parent. I was told its nothing they can do and for me to wait another ***** hours. It has been way past ***** hours and I still don't have any information and how can I get his account back open or if this is a permanent band for a child. Can someone reach out to me I would actually like to speak with an amazon specialist who is working on this to figure out what I can do as his parent. I have been told by a worker a supervisor and a manager that's is nothing they can do or see on their end that I have to wait for a specialist to contact me which hasn't happened yet. its been over a month now and still no update on this account on why hes not able to open up another account. He is only a minor and i would not like him banned forever
Business Response
Date: 03/04/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 03/04/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:02/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon.I am a seller on Amazon.Amazon marketplace suspended my merchant account in December 2021 with the wording that it needed to verify my identity.I submitted the requested document to Amazon support, but was denied.Each time I provide the necessary document and each time I receive an automatic refusal with which I do not agree, since the same thing has been going on for 2 years.My account is still inactive and I completely disagree with this.I have attached the requested document that Amazon requires.I want a real person to check the document I provided in detail and finally activate my account.Because I provided exactly what was asked of me.The document I provided fully meets all your requirements and shows all the requested information.Please resolve this issue as soon as possible, as this has been going on for too long.
Business Response
Date: 02/25/2023
Hello *********************************,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified *******, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, *******, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 02/27/2023
Better
Business Bureau:

? ?????? ?????, ????????? ???????? ? ????????? ?????? ? ??????????????? ********, ? ?????? ? ??????, ??? ??? ??????? ???? ?????????????.

? ?????????,

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Initial Complaint
Date:02/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon STOP the deception taking place in the claims.Why is this being handled in a deceptive fashion & why are you claims handlers breaching contract & attempting fraud with our funds?This claim qualifies for reimbursment so why are your agents denying them & not even stating denial reasons.we belive you amaozn are intentionally defrauding people,we believe you have a system set in place to defraud people.Gives us our due funds from this safclaim.We believe YOUR DESTROYING SMALL BUSINESS ACROSS THE USAWITH THESE DECEPTIVE ACTIONS /POLICIES OF YOURS.WE HAVE NEVER SEEN ANYTHING LIKE THIS IN OUR ENTIRE LIVES.saftclaim id number is id ******************* We showed Amazon ********************* told us to send you images of the ********* was done you then rushly deceptively close the claim.WHY do you attempt to breach contract with us? why are you intentionally denying justified claims & intimidating small business?VERY DECEPTIVE & DISGUSTING TACTICS AMAZON.Please re review this claim & give us our due reimbursement amazon.AMAOZN PLEASE STOP USING YORU POWER TO INTIMIDATE & HARM SMALL BUSINESSES WITH YOUR HORRIBLE DECEPETIONS HOW CAN A CLAIM BE DENIED WITH THIS AMOUNT OF EVIDENCE?AMAZON HAS STILL NOT CORRECTED THIS OR DID WHAT THEY PROMISED THEY'D DO.HOW CAN YOU TAKE A SMALL BUSINESS'S FUNDS LIKE THIS & CONTINUE TO INTENTIONALLY MISLEAD US?WE FOLLOWED YOUR INSTRUCTIONS & THEN YOU CLOSED THE CLAIM? THIS IS DECEPTIVE BUSINESS PRACTICE BY AMAZON PLEASE REFUND OUR FUNDS & STOP TAKING FROM SMALL,HARDWORKING BUSINESSES.YOU SHOULD BE ASHAMED OF YOURSELF.WE WORKED HARD.YOU CANNOT PUT US TO BEAR THESE COSTS THAT YOU ARE ENTITLED TO HANDLE.THIS IS NOT RIGHT(OR LEGAL,WE BELIEVE).HOW CAN YOU TREAT STRUGGLING SMALL BUSINESSES LIKE THIS THIS IS VERY BAD.WHY ARE YOU INTENTIONALLY DEFRAUDING PEOPLE & WHY DO YOU NOT HAVE ANY PHONE NUMBER OR ACTUAL CUSTOMER SERVICE TO CONTACT & ADDRESS THIS ISSUE? WHY ARE YOU stone ******* US & USING DECEPTIVE PRACTICES TO DEFRAUD ************
Business Response
Date: 03/11/2023
Hello from Amazon.com,

My name is ***** from the Amazon ***************** Partner Relations Team.

I understand the Selling Partner would like to appeal the decision on the SAFE-T Claim 59736-36526-9116325.

We have reached out to the Selling Partner under the Case ID ***********. We are currently investigating and we will provide a resolution on the Case ID ***********.
Customer Answer
Date: 03/15/2023

Complaint: 19446712

I am rejecting this response because: We have waited for them to resolve this although they have not resolved this at all and we are still waiting for their "resolution and help" it has been a long time and still this has not been resolved. please take action we are very unhappy about this companys reply and words, they did not do what they said they would, its ios a long time and they have not assisted us at all. Very unhappy with amazon and very bad practices by them

Sincerely,

*************************
Business Response
Date: 03/20/2023
Hello from Amazon.com,

We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information on their Amazon Seller Account.
Customer Answer
Date: 03/27/2023

Complaint: 19446712

I am rejecting this response because: as of now we are very unhappy and the extremely low amount was not near enough to cover this actual loss. As of now we wait again but where ewe stand now is with a very saddening and low loss by amazon. This is horrible we cant afford to lose like this. this is not our fault and we still have not gotten the true reimbursement for our loss. we will await any further reply but as of now we have again been hit with a very unfair and saddening loss by amazon.amazon WHY ARE WE BEING TREATED LIKE THIS? WHY ARE WE BEING HELD RESPONSIBLE FOR THIS WHEN ITS CLEARLY NOT OUR FAULT?

Sincerely,

*************************
Business Response
Date: 03/28/2023
Hello from Amazon,

As informed before, we have opened a case for the Seller, which is currently open:***********.

Please ask them to reach out in that case.

We will be unable to work on both the contacts for the same issue.
Business Response
Date: 04/07/2023
Hello from Amazon,

I understand the Selling Partner's concern with regard to the reimbursement amount provided in the Safe-T claim for the Order ID: ******************* is less, and the amount does not cover for the losses.

We had contacted with our team regarding this.

Our team have updated that they have issued appropriate maximum reimbursement of seller proceeds (total product charges minus Amazon fees) for this damaged return.
In this case, $27.65 Product Charges - $8.56 Amazon fees = $19.09 reimbursement.
You can confirm the same from the link below: ****************************************************************************************************************************
Our team have informed that they will not be able to reimburse for any shipping fees as the **** is non-returnable, and the return reason is a "Seller faulted supported by buyer comments stating the item received was the not the same as the ordered ****".
Further, our team have informed that there is no evidence provided from your end to support the claim.
For more information on the Safe-T claims, you can view the help page below ****************************************************************************

The same was communicated in the case ID:***********.

Please note that we will not be able to work on the same issue on multiple contacts and hence, the case:*********** was created to help you with your concern.

Thank you for contacting us.
Customer Answer
Date: 04/07/2023

Complaint: 19446712

I am rejecting this response because: as we stated before the return reason was not accurate, this is what we have been saying all along . it was correct item, we have no idea how else we can say this , we have said this over and over to you , we are taking large losses like this and its not fair and not a justified outcome.

Sincerely,

*************************
Initial Complaint
Date:02/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has not resolved my issue with a return/ damaged ebike purchased from *************** This company has not corrected the return problem nor made the return label available for me via email or ***** Both Amazon and seller has been less than clear on my return item. I have not received the two day promise resolution Amazon A-z guarantee outlines. I was told I would receive label and carrier assigned to return this item. Within two days it's been more than 15+ business days.Order date Jan 1, 2023 Order #***-6354365-1552224 Order total $1,611.43 (1
Business Response
Date: 02/24/2023

Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the Buyer has received a defective item.
In order to receive a refund/replacement , Buyer is required to return the item back to the Seller within the return window.
Upon further investigation, we noticed that the details of the return label was provided to the Buyer by ****** and also by A to Z Guarantee team. Please find the return label details below.
Shipper: FedEx
Return Label Tracking: 394728046039
Seller's Return address : ****************************** **************** ** 91789
Return information sent date by A to Z Guarantee: 02/17/2023
Buyer needs to return the item with the label provided in order to receive a resolution on this issue. Without any return made, we are unable to issue any refund to the Buyer at the moment.
In summary, once the return is made, Buyer needs to contact A to Z Guarantee with a confirmation about the return status. Post this, A to Z Guarantee an further look into this issue.
Sincerely,
Customer Answer
Date: 02/24/2023
Hello,

In addition to the information provided.
The seller or Amazon have not given me clear instructions on the return item until your help.

The earlier return date mentioned by Amazon and the seller was not communicated to me.

This is why they never furnished me with a printable label to place on the return item.

If only the Return Tracking label is needed to ship this item today 2/24 would be my first instruction.

I request that you monitor my return fully due to unclear instructions.

I have to check with ***** to see if the tracking label will allow me to ship or do i need a printed label which again. I do not have this has been the problem.

I need time to pack item planned ship date would be asap 2/24 should ***** accept with above description rtn label tracking#.

**************************
Customer Answer
Date: 02/25/2023
Hello,

My return printable label has not arrive via email.

Please review the document you sent to me from Amazon/ seller there is know printable label.

FedEx has stated label needs to be affixed to package for pick-up

Please have someone send label as requested.

*************************;

Business Response
Date: 03/03/2023
Hello,

I'm Prashanth from Amazon.com.

You can find the label details in returns center for the order 113-6354365-1552224, where you can print the label to return the merchandise to seller.

As an alternative, you can also reach out to Fedex office and share the below details, so that they'll help you with the copy of the label

Return Label Tracking: 394728046039

Seller's Return address : ****************************** **************** ** 91789

We appreciate your time and patience in these regards.

Regards,

*********
Initial Complaint
Date:02/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account, PQ limited store aka PQ Family Store, was deactivated in error due to being related to an account named PQ limited store aka PQ Family Store. PQ limited store and PQ Family Store are the same account. PQ limited store is the old account name, now this account named PQ Family Store. Just note. PQ limited store = PQ Family Store.Amazon indicated I must resolve Amazon Policy violations on the other marketplaces in my account to reinstate ****** marketplace. But no marketplace has ANY violation of Amazon Policies. I attached a PDF file with screenshots of the Account Health of each marketplace in my account. It is an obvious error in the system, as it is the same account. My account can't just be deactivated for relating to itself. All marketplaces (co.jp, co.**, com.au, de, es, fr, it, nl, pl, se) on my PQ limited store account were deactivated for the same reason - being related to PQ limited store. None of the marketplaces on my account have been deactivated for any other reason. To prove this fact, I attached notifications about deactivation from each marketplace.I request you not ignore my requests because I didnt violate Multiple Accounts Policy. Otherwise, I will be forced to apply to the Arbitration Court under the ******************** regarding the discrimination of my seller privileges. Also, for your convenience, I attached supporting documentation to confirm that my company PQ FAMILY *** owns the account named PQ Family Store (aka PQ limited store). All marketplaces in my account have been deactivated for linking to itself. Account Health on each of my marketplaces in the account is completely healthy. There are no violations and deactivations, except for this error, on any of the marketplaces. You may verify this fact if you check this information through the internal system. Therefore, my account was deactivated in error. I request that it be reinstated immediately.
Business Response
Date: 02/23/2023
Hello *************************,

You have been found to be related to an account beginning with PQ limited store.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (**********************************************************************************) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our Selling Policies and Seller Code of Conduct" (************************************************************).

You can view your account performance (**********************************************************************************) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: ****************************************************************************
-- Download the Android app: ********************************************************************************************************

Thank you,

Amazon.co.**
Customer Answer
Date: 02/24/2023

Complaint: 19446710

I am rejecting this response because: I received a notification from Amazon that I must provide additional information to reinstate my seller account. I contacted Amazon Support to clarify the necessary information. Therefore, I have prepared all the required information to prove the deactivation of my seller account was in error.

My account, ** limited store, was deactivated due to being related to an account named ** limited store. It is an obvious error in the system, as it is the same account. ** limited store = ** Family Store. ** limited store is the old account name. ** Family Store is the current account name. My account can't just be deactivated for relating to itself. All marketplaces (co.jp, co.**, com.au, de, es, fr, it, nl, pl, se) on my ** limited store account were deactivated for the same reason - being related to ** limited store. None of the marketplaces on my account have been deactivated for any other reason. To prove this fact, I attached my Account Health on each marketplace.

I want to again draw the attention of Amazon Support to the fact that NONE of the marketplaces was deactivated for any other violation of Amazon Policies. It is a necessary clarification since all my marketplaces had a healthy Account Health, and, at one moment, we're just deactivated due to being related to ** limited store.

I request you not ignore my requests, as I have full information that all the marketplaces on my account were deactivated in error for being related to themselves. If my request is ignored, I will be forced to apply to the Arbitration Court under the ******************** regarding the discrimination of my seller privileges.

Also, for your convenience, I attached a Certificate of Incorporation, Share Certificate, and Utility Bill confirming that ** FAMILY *** owns the ** limited store. Please, review the information in the attached documents and the account information. All marketplaces in my ** limited store account have been deactivated for linking to itself (** limited store). Account Health on each of my marketplaces in the account is completely healthy. There are no violations and deactivations, except for this error, on any of the marketplaces. You may verify this fact by checking this information through the internal system. Therefore, my account was deactivated in error. I request that it be reinstated immediately.

Sincerely,

*************************
Business Response
Date: 03/02/2023
Please do not reply to this email. Replies are routed to an account that is used only for sending emails and is not monitored.

Hello,

We have received your submission but do not have enough information to reactivate your account at this time.

How do I reactivate my account?
To reactivate your account, please complete your identity verification through a video call. This identity verification is required as an enhanced security measure.

During the video call, you will be required to show our associate an original copy of the identity document that you provided when you registered your account. We do not accept any new documents.

What happens if I do not complete the identity verification?
If you do not complete your identity verification or fail to show our associate the original document during the video call, your account *** remain deactivated.

How to complete the identity verification through a video call
1. Go to Seller Central using the following link and sign in to your account when prompted:
********************************************************************************************************;
2. If you signed in on a new device or have removed your cookies, you will be redirected to the "Select a Merchant and Marketplace" page. On this page, select "*************" from the "Select an Account" drop-down menu. Make sure to select this option regardless of the Amazon store.
3. Click "Select Account."
4. On the "Identity Verification" page, follow the on-screen instructions to complete the verification process.

How to prepare for the video call
1. Prepare the original copy of the identity document that you submitted for registration on Amazon, and have it available before the video call starts.
2. Make sure that you are joining the video call from a device that has the following features:
-- A front-facing camera
-- A stable and reliable internet connection
-- Safari browser or ****** Chrome browser, depending on your device's operating system
3. Enable your camera and microphone when the browser requests your permission.

Recording notice
The video call *** be monitored or recorded for training and quality assurance purposes. We handle your data in accordance with our Privacy Notice.
You are not allowed to take photos of the associate or record the video call.

We're here to help
If you have any questions, you can contact Selling Partner Support:
******************************************************
Initial Complaint
Date:02/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello!I am writing this appeal because I faced a technical error while enrolling my brand to my account - the Kifikitchen. Amazon support needs help with the problem. When I ask for help, support answers me to contact the ** team directly. The fact is that I can't do this because the only brand that was there has disappeared from my Amazon account. And you can file any complaint in a case only if you have at least one already enrolled brand in **. The brand I am trying to enroll in my account belongs to me; I am the sole owner of it. I provide the brand Registration Certificate below. The link on the official USPTO website to my brand - ********************************************************************************************************************* Brand: KIFIKITCHEN is registered personally to me. The Kifikitchen account also belongs to me - *********************. The data in the Legal Entity of my seller account confirm this fact.The brand was removed from my Kifikitchen seller account for unknown reasons. I am still waiting to receive an additional notification about this. I accidentally discovered the brand's disappearance when I checked the information in my account.When I try to return the brand to my account and enroll it again, the Amazon system provides an error. Error text: Trademark is already enrolled. We are unable to accept your application because this brand name is already enrolled in Amazon Brand Registry. To request to be added to this brand, please click here.I don't understand how it happened that I had to request permission to add my brand to my account from someone else. An apparent technical error has occurred.Below I will send, in addition to my words, all the screenshots from my account showing an enrolling error. I also send the Kifikitchen Trademark Registration Certificate and a copy of my passport.Please grant ****** to the Kifikitchen brand - to my Kifikitchen seller account and fix this error.Sincerely, *********************
Business Response
Date: 03/07/2023
Greetings from Amazon Services,

At this moment there is an open investigation, please wait for an update regarding the complaint that was submitted on 2/22/2023 / ID ********.
As soon the investigation is over an update will be provided.
Initial Complaint
Date:02/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MY ORDER IS 113-0678921-4611433!!!! THIS IS THE 2ND TIME THAT THIS FULFILLMENT CENTER IN ********************* JUST CANNOT READ A LABEL AND SHIP MY ORDER!!!!! AND IT IS FOR ANOTHER INDOOR ANTENNA!!!!! WHAT IS WRONG WITH THAT FACILITY???!!!!! THIS WILL BE THE LAST TIME I ORDER ANY ANTENNA FROM AMAZON!!!!! I SWEAR THESE INDOOR ANTENNAS THEY SELL ARE ALL CORRUPT!!!! NOT TO MENTION THEY ARE ALL ***SCAMS***!!!! HOW ABOUT FIXING THIS PROBLEM!!!!!
Business Response
Date: 02/23/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry you didn't receive your package from order ID: *******************., even though tracking says it's been delivered. A carrier may scan the package as "Delivered" when it is out for delivery and you may receive the delivery on the next business day.

Packages are occasionally left with neighbors, a building manager, or your mailroom and receiving department if shipped to a business. Make sure to check areas such as a porch, garage, or even behind bushes. Please check the surrounding area, as well as with anyone who may have received the package on your behalf unless you have health or safety concerns about doing so. If you do not receive the package by Thursday, February 23, 2023 at 7:00:00 PM Eastern Standard Time, please contact us using our chat platform. The bot will quickly fix the problem or connect you with someone who can.

I've also forwarded this feedback to the appropriate team for further review on it.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:02/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase for $14,011.67 on 6 February 2023. Order number 113-0279400-3413070. One of the items I received was damaged and unusable. It was a **** Curved Gaming 34 Inch monitor. I went to initiate a return and was told that I needed to pay for the shipping myself. Per Amazons return policy, when you choose the shipping method for your return, return fees are calculated. Delivery addresses in the 50 ************* (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for free returns. The address I had these items delivered to are located at an APO address using a U.S. zip code so I am eligible for a free return. When trying to contact Amazon from a deployed location (I am a US military Contracting Officer) the chat service utilized transferred me to 15 different associates, all of which could not assist or would refuse to even speak to me and just transfer me to another associate. I received one phone call where they told me someone from their leadership team would call me, but they never did. I cant pay for the return shipping utilizing the government purchase card method we have, do to how our program works, billing cycles, etc. I asked multiple times to have someone generate a pre-paid label for me outside of the system if their system would not allow it due to technical issues, and they all were unable to and kept requesting that I pay for the return shipping and they would refund it. I just want a prepaid label so that I may return my item, and purchase a new one for our unit.
Business Response
Date: 03/06/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, I see that our Amazon Business Escalations team successfully issued refund of $449.98 on your preferred payment method for the order #***-0279400-3413070.

Please check the refund confirmation email sent to your email address on Friday, March 3, 2023 at 5:00 AM (PST).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:02/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our account was on hold last January 24, 2022 and got successfully reinstated last January 28, 2022. However, 3 days after my account got reinstated, I received another notification that I needed to update my Credit card information. Another account deactivation notice was sent on February 3 and 16, 2022. When I updated my billing and credit card information in the system, my account got permanently suspended. Since then, we have submitted multiple appeals to have our account reinstated and have the funds release but Amazon have been unresponsive. We have sent multiple email from different departments but still did not receive any response from them. I have no access to my seller account thus I cannot provide the exact amount that is on-hold. We are asking for your help contacting Amazon to have our Amazon Seller Account reinstated as we have not violated any policy that *** have led this deactivation. Also, It has been a year since they put my funds on-hold. My main interest right now is to have the funds and be able to pay all the debts I have from my activity on Amazon. Since I began to sell on Amazon, Ive had to resort to loans and credits which have been invested in the business, in large part, the inventory. I can no longer bear that financial burden. It's a lot of money that I dont have, hence, I depend on my accounts funds. Please help me out. Ive been extremely patient until now, but Im unable to keep paying as Ive been doing it for the last few months.
Business Response
Date: 02/23/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 23 February 2023.

Sincerely,
Amazon - Seller Performance.

Best regards,
Amazon.com
Customer Answer
Date: 02/27/2023

Complaint: 19446454

I am rejecting this response because we have given all the documents they have requested to us. Our account was deactivated without providing us VALID reason. We have been compliant with the policy. I still have funds on hold.

Sincerely,

*************************
Business Response
Date: 03/23/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 23 March 2023.

Sincerely,
Amazon - Seller Performance.
Business Response
Date: 03/28/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2023-03-27.

Merchant Credit Team Amazon.com
Initial Complaint
Date:02/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I PLACED AN ORDER, FOR A KONG CAMPER #********, ON 1/29/23 AND TRIED TO CANCEL IT A DAY LATER AND THE SELLER REFUSED MY REQUEST. THE **** HAD NOT BEEN DELIVERED. THE AMOUNT FOR IT WAS $27.29 AND UPON THE DELIVERY, IT WAS RETURN SHIP IMMEDIATELY AND THE SELLER REFUSED THE FULL AMOUNT AND RECEIVED IN MY BANK $22.95 AND WAS OWED $4.34. I HAD MADE CONTACT WITH AMAZON AND THEY INDICATED THAT I HAD TO FILE A CLAIM, WHICH WAS APPROVED AND NEVER RECEIVED IT. I CONTACTED AMAZON AGAIN, AND HAD TO FILE ANOTHER CLAIM AND AGAIN, NO $4.34 SO, WHERE IS MY $4.34?
Business Response
Date: 03/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you are referring to the refund for the Order ID: ******************* for the amount of $4.34.

By investigating the issue with the concern team, we are able to process the missing refund of $4.34 on Tuesday, February 28, 2023.

The same confirmation email was sent to you registered email address on Tuesday, February 28, 2023.

I request you to check your bank/card statement for the amount which was refunded.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************

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