Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,254 total complaints in the last 3 years.
21,782 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received the following email from amazon.com Hello,We closed this account. We will cancel any open orders you had on this account. Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Account on Amazon.com. Any unused gift card balances in the account will no longer be available for use.Why did this happen?We have taken this measure because our records show that your account is directly linked to another account that we previously closed for violating of our Conditions of Use. As a result, you may not open a new account or use another account to place orders on our store.The following list shows related account details:-- Email address: gesip**@gmail.com -----The email amazon is saying is linked to myself does not belong to me, I had recently moved to the united stated and I am renting a room on my sister's house, that email belong to her. I believe they are flagging me or linking me because of the address? I replied to amazon email saying the following,Dear Amazon Support Team,I hope this message finds you well. I am reaching out to you today regarding my newly created Amazon account. As a recent resident of *****************, I am the sole owner of this account.However, I have noticed that the email address associated with my account, gesip**@gmail.com, does not belong to me. It may have been previously used by a family member, over whom I have no control. In light of this, I kindly request that you double-check this matter and make the necessary revisions.I am more than happy to provide any documentation necessary to verify my identity to Amazon.com. Please let me know what steps I need to take in order to rectify this issue as soon as possible.Thank you for your attention to this matter, and I look forward to your response.Best regards ---------Still no response, I believe this is not right and it should be fixed.
Business Response
Date: 03/03/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account is directly related to another account that violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 22 February, 2023.

Sincerely,

Amazon.com
Customer Answer
Date: 03/09/2023

Complaint: 19450487

I am rejecting this response because:

I appreciate you taking the time to respond to my inquiry.

I certainly do not want to waste your time, but here is what I do not find fair, yes, you will probably link me with ***** ***************************** or ************************* closed amazon account, I know their amazon accounts were closed for excessive returns, that is my understanding. They have lived in this country their whole life, I moved last year and I lived with them and that is probably why I am directly linked, but I am another person, I have NEVER had amazon account of my own, therefore never violated any of your policies, so it seems unfair that because of people the I lived with in the past and their violations, I am now being punished and not able to have my own account, I am not disputing their accounts, that is fine, not really my business, nor I need to discuss their information or how I got directly linked, since that is pretty obvious to my, I am just asking for your reconsideration to open my account, this is the first time I am having an amazon account of my own.

I appreciate the help and consideration.

Sincerely,

*********************************
Initial Complaint
Date:02/22/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Amazon.com and then they suddenly closed my account for no apparent reason. I used Amazon gift cards to place the order and even sent them proof of purchase of the gift cards like they requested. I request Amazon.com to re-open my account under the email **************** because it was abruptly closed without reason or explanation. I have once again attached proof of where I obtained the gift cards to this complaint.
Business Response
Date: 03/02/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 03/02 confirming account reinstatement.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 03/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:02/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are a Amazon Seller. Product Name: Limye Potato Chips. ASIN B0BFYQDQ52. Our product is potato chips. We shipped Amazon 80 cases of chips on 9/20/2022. Each case contained 24 bags of chips. (80 cases x 24 bags = ***** bags). Each case weighed 6 lbs, dims: 23x15x9. We sold them as 1 unit equals 4 bags of chips. (***** bags / 4 = 480 units). We were billed for storage fees an excess of over $2K. The storage fees were being billed at the total number of bags (***** bags) with the dimensions of each case. In addition they could not locate 39 cases.We contacted Amazon to update the inventory to reflect the number of units or revise the dimensions so we can be billed correctly. They advised they could not update until a bin check was performed. They came back and advised the dimensions were 15x14x2. (Ref: Case ID ***********, Date 11/21/22) The inventory was still listed at the total number of bags. We asked to update the inventory to the total units. They advised they could not bundle nor de-bundle the inventory that we would have to sell the whole case of 24 bags or return the product. We confirmed we would sell accordingly and asked for a case count so the inventory can reflect the case count. The initial request was placed on 11/21/2022 (Ref: Case ID ************ and is still pending Amazon action. They have now unfilled / destroyed most of our inventory as they advised it has expired. To date, we have paid over $3,126.67 in Storage Fees and $934.40 in Disposal Fees. Had Amazon provided resolution to our initial request, we would not have been billed incorrectly. Once the inventory is updated, we would like to be reimbursed the difference in both Storage and Disposal Fees.Bill of Lading confirming cases and qty attached.
Business Response
Date: 02/23/2023
Hello from Amazon,

I can see that the seller currently has a case open which is being reviewed by Leadership (Case ID: ************.

At this time, we cannot investigate the issue further. Once the shipments become eligible for reconciliation, the seller will need to escalate for reimbursement under that Missing From Inbound team as they are able to investigate case pack receive errors.

Once the seller has had a resolved case from the Missing From Inbound team, the seller can escalate to ******************* where we will review and escalate as needed.

I cannot guarantee whether or not a reimbursement will be granted as the investigations must be completed on the shipments to find out what happened during the receiving process. We cannot initiate the investigation at this time. The seller was informed to create an investigation through the contents tab of the shipment page. Once a full investigation is resolved (even if unfavorable) the seller can email ***************************** to engage the escalation department.

Seller needs to provide valid invoices and proof of delivery to initiate the investigation with the Missing from Inbound team (these are required for reimbursement requests).

Thank you.
Initial Complaint
Date:02/22/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item on Amazon.com that indicated that delivery would be covered under "Amazon Prime One Day" delivery. I purchased the item solely on the condition of the one day delivery policy as this was a time critical gift. The item is not going to be delivered until outside the advertised "Amazon Prime One Day" window. The item was a gift for a friend that is traveling out of town and was dependent on the timely delivery, which Amazon.com did nor execute or honor. **************** offered no help or remedy. The **************** attitude was "I apologize" too bad!!! We are not gong to help make this transaction right. Amazon has a limitless amount of resources - trucks, vans, aircraft, personnel and financial and could have made this transition right and honored their commitment. I do not want the item now that it is late and I don't want the person receiving the gift to have to deal with a return!!!! Amazon indifference and incompetence is inexcusable and unacceptable. The attachments show that the item is under "one day amazon prime". False and misleading advertising.
Business Response
Date: 02/25/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-9186782-3304247. Upon checking, I see that the item was delivered on Thursday, February 23, 2023 which is the Guaranteed Delivery Date.

Our delivery estimates are based on the item's availability and the delivery speed you choose. The most up-to-date delivery date for an item will be displayed during checkout.

If an item isn't readily available, selecting One-Day or Two-Day Shipping will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.

To make up for this inconvenience, ********* from our Executive Customer Relations team added a $118.67 gift card to your Amazon account which will be automatically applied to your next order. You can view your gift card balance in Your Account (www.amazon.com/your-account), and your gift recipient will not have to return the item. Theyre welcome to keep, donate, or dispose of itwhichever works best for them.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 02/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However -Here is my response to the Amazon ************************** in response that "one day" shipping doesn't actually mean "one day". There explanation is not based in truthful "advertising", but rather false, misleading and without merit. Please refer to the attached screenshot that supports my complaint and response to Amazon.

Thank you for your attention to this matter. I appreciate the response and the resolution to what was a for me, a somewhat disappointing experience. Not to belabor the point of what "one day delivery" actually means, but if a consumer, at the time of purchase is shown "Free Delivery Tomorrow, Feb 23rd" that becomes the expectation. From my experience, I wanted to send a surprise last minute gift for a friend that was going out of town on a trip that would involve hiking. What better surprise than an awesome backpack from Osprey?
The backpack wasn't in a position to even be available next according everyone I have spoken with on Amazon. The delivery date is listed in a definitive manner and if the date is only an estimate, that should be indicated. I could have gone to another vendor to order the backpack
for next day delivery.

Thanks for listening and the efforts to make this situation "right".
Sincerely,

***********************
Initial Complaint
Date:02/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought some hub caps from Amazon.com and return them ,and I am still waiting on a refund on to my credit card. I called them 3 times and nothing has been done they keep telling me on the phone that the refund has been issued ,and it has not . I have proof of my credit card transaction and nothing show the amount that they owe me. The order # ***-1282828-4816201 for $ ***** bought on January 27, 2023, and posted on my credit card ending in **** on January 29, 2023. If they review the order and transaction you will see clearly that I got charged for ***** , but refund nothing. The refund should have been put back the same way as when I purchase the hubcaps on my card..
Business Response
Date: 02/23/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-1282828-4816201. Upon checking, I see that a full refund of $55.98 has been issued to your Amazon gift card balance on Monday, January 30, 2023 at 11:22 AM (PST).

Refund confirmation email was sent to your email address on Monday, January 30, 2023 at 2:08 PM (PST).

The current gift card balance on your account is $55.98. You can view your balance and usage history in Your Account here:

*************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:02/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 14th we had an Amazon package delivered to our home at this delivery the driver hit our garage door damaging this item. The driver immediately admitted fault as it was witnessed by my wife that she has hit the door and she immediately contact Amazon to make it right. The door does not open without making noises and there is visible damage to the door. Today February 22nd Amazon has contacted me again to state that they need more evidence that this occurred. The driver admitted fault with witnesses present Im not sure how much more evidence they need. We have sent photos to them as well.
Business Response
Date: 02/23/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the property damage by the delivery driver. I see that concerned ARC team are already working on this with ********* Number: AMZ2023214081

Please reach the ARC customer support from the below details and inform accordingly with the evidence, so that concerned team can check and help accordingly.

ARC Phone Number: **************

Business hours: 8:30 a.m. - 7 p.m. Eastern, Monday-Friday

I refer you to check the email send on Tuesday, February 14, 2023 at 2:13 PM (PST).

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:02/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Need the driver reported for refusing to follow my directions and refusing to deliver my packages.Delivered to the wrong address, was unprofessional, refusal to follow directions Driver tracking ID: Tracking ID: ***************
Business Response
Date: 02/23/2023
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to drivers. We've reported the issue with our field quality assurance team for assistance. We're unable to specify how long it will take for our investigation to be complete, although we're working towards a resolution and will continue to do so until your concerns are resolved.

If you have concerns about this issue or with deliveries made by Amazon branded carriers, you can contact us by calling and leaving a message at **************.

Thanks for your patience and understanding in this regard. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:02/22/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon Prime Member for many years and have also held an Amazon credit card through Chase. As advertised by both Amazon and Chase Prime members receive an Amazon Prime credit card which includes 5% back on purchases made from Amazon or Whole Foods, where as if you do not have a paid Prime membership you qualify for the Amazon Signature Card and receive 3% back on purchases made at Amazon or Whole Foods. I recently discovered in January 2023 that although there has never been a lapse in my Prime membership fee payment in May of 2020 after I reported a fraud on my Chase Amazon card it was reissued in there system as the Amazon Signature card although my physical card has always said Prime on it. I continued to get the free shipping through Amazon and my Amazon account still said ********************** so I was unaware of this change and although my Prime membership fees are paid with that Chase card and the charge appears every month they kept as a non-Prime card until I called them in January 2023. No one at Chase or Amazon can tell me what happened and why all of a sudden my card was downgraded even though both companies would be aware that I have always paid the membership dues. They both tell me I have to talk to the other company but neither will compensate me for the 2 years in rewards I did not receive. In order to start receiving the 5% rewards as a Prime Member I had to manually switch it on on the Amazon website which means they are aware that this is something that needs to be done by the customer sometimes, which doesn't make sine because it should be automatically turned on for Prime customers because who would opt out of receiving rewards points and why was mine turned off so I would have to turn it back on myself? I paid for a service and Amazon did not provide the advertised rewards benefits I was supposed to receive.
Business Response
Date: 03/19/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details reviewed by our internal team and as per update from concerned team, we've been informed the chase card was not linked with active membership, as a result the 5% cashback was not applied on your account.

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/19/2023

Complaint: 19449202

I am rejecting this response because: This does not address my main complaint, the fact that my credit card was linked to my prime account and earning 5% back on Amazon purchases and then mysteriously out of the blue it just wasn't anymore although I never stopped paying for Prime membership. The businesses still has not explained why my credit card status was changed from Prime to not Prime thus resulting in me not receiving the money back rewards I was contractually supposed to receive.

Sincerely,

*******************************
Business Response
Date: 05/02/2023
Hello Alexandria,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the incorrect cashback received on purchase made through Amazon Signature Card Amazon Signature Card at Amazon or Whole Foods.

I apologize for the inconvenience that you have experienced in this case.

I've escalated this issue to the Payments team and received an update from them stating that you did not receive 5% back because your US ********** Credit card was not correctly linked to your Prime account. Please contact ********** regarding this issue.

Chase will retroactively provide the % difference since a monthly Prime membership has been charged to your US ********** Credit, which is since January 27, 2018. Your card is now linked and has been receiving 5% back as of March 27 2023.

Thanks for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 05/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:02/22/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-5683571-1481824. I bought a TV on Amazon ****** and everything has been a nightmare. I got scammed and the third party seller sent the wrong TV, different model, inferior quality and price. The seller notified me about shipping the wrong item after shipping, but before delivery. So obviously I have refused the delivery and asked for a refund. BUT I NEVER GOT MY REFUND. I contacted Amazon like 10 times about this and it's a complete waste of time. They just tell me they will contact the seller and blah blah. The seller already agreed to a refund in 3-5 days, it's been over 5 days now and still no refund. I just contacted Amazon again a few minutes ago, been told the same thing again, they will contact the seller and blah blah. You already provided a refund date but you didn't respect it. Now the Amazon customer rep told me they don't even have the option to open a claim with the A to Z guarantee, even if I meet all conditions to claim the warranty. What is going on? I have already bought another TV on Amazon, I want the full refund right now for the first TV I have never received.
Customer Answer
Date: 02/24/2023
Amazon just declined my refund through the A-to-Z guarantee. The ** was returned to the seller today, please see tracking:
************************************************************************************
Tracking clearly shows delivery was refused and item was returned to sender

I got completely scammed by the seller AND by Amazon who decline my refund FOR NO REASON

Here is the last message from the seller on Amazon

22-Feb-2023 5:54 PM
Hi The shipment is being returned to us As soon as the order is returned , we will issue a refund Thanks. ******.

Business Response
Date: 03/07/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-5683571-1481824. Upon checking, I see that a full refund of CDN$ ******* has been issued to your original payment method on Monday, February 27, 2023 at 2:50 AM (PST).

Refund confirmation email was sent to your email address on Monday, February 27, 2023 at 5:45 AM (PST).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:02/22/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon thinks that I have an account with them. I don't. My deceased wife had an account with them. She died in May of 2022. My daughter has an account with Amazon. Amazon has been billing me for my daughter's Amazon account. The only way to clear this mess up is to remove what they call my account ... is for me to go into my account and cancel my account. But I don't have an Amazon account. And I have never had an Amazon account.!? How do they think because we live in the same address and my wife shared our email address for her Amazon account with Amazon , Why does Amazon continue to think that I have an Amazon account. We really have a big issue going on. I am getting a lot of fraudulent spam texts that say they are from Amazon,But Amazon said don't click on those texts they are phishing fraudulent scammers. !!! Help!They will not remove what they call my account?
Business Response
Date: 02/23/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with this situation. Upon checking, I see that there is an active Amazon account linked with the email address you've provided on your complaint details. I would request you to check with your Family members regarding this.

If you would like to close the account, please follow below mentioned steps.

1. Go to Close Your Amazon Account: ****************************************************

2. Sign into the account you want to close.

3. Review the products and services associated with your account.

4. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."

Please note that if you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close. By requesting the permanent closure of your Amazon account and the deletion of your data on any Amazon site, youll lose access to all of the products and services across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password), such as international Amazon sites (e.g. amazon.co.**, amazon.fr, amazon.com.mx), Audible, etc.

A confirmation notification will be sent to the email address associated to your account or via text message. Youll need to reply within 5 days to verify your request.

If you are experiencing issues with logging into the account you wish to close, visit the Help page below:

************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 02/23/2023

Complaint: 19448795

I am rejecting this response because: I do not have an Amazon account to close.

Sincerely,

*************************
Business Response
Date: 03/05/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As shared in the previous communication, there is an active Amazon account linked to your email address with your name. We would request you to check again.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/08/2023

Complaint: 19448795

I am rejecting this response because: Amazon has had my household so flustered that I forgot that I do have account with Amazon! But that is not the question. I do not have anything against Amazon except that Amazon takes it upon themselves to reimburse my daughters purchases to my bank account debit cards, some of the debit cards have been removed from service by the bank because I thought that someone was taking money out of my account. when they charged me for her purchases. They tried to reimburse for the purchases but only some of the money went into my account. we are missing about $90.00 that should have gone into my daughters account that apparently was not sent to us or they claim it went onto the cancelled debit cards. My daughter was on the phone with the bank several times and with amazon at least a dozen times and she's not looking forward to talking with them any more. ******** said that if AMAZON did put the money on the cancelled debit cards it would be in the bank account. So, Why can't Amazon put the reimburse money back on my daughter debit card? Is Amazon violating some laws by not reimbursing my daughter ******************* to her own account? It sounds Illegal to me!
Sincerely,

*************************
Customer Answer
Date: 03/15/2023
My daughter doesn't want to pursue trying to get money back from amazon, It's too much trouble. In the last month I have been receiving text messages that say they are from amazon but are not.
I wonder if amazon employes scammers or hackers because the messages say that my amazon account is closed and locked and if you want access to it, click on this link. Have you seen that this is one of the latest scams that were on the news?
I did not click on any of those links and... My amazon account is still open and unlocked.
thank you, Better Business Bureau, for your help.
Sincerely yours, *************************

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