Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  
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  Amazon Fulfillment Center

  2010 Broening Highway Baltimore, MD 21224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE ***** IS 113-0678921-4611433!!!! THE TRACKING NUMBER IS TBA305441573082!!!! WHERE THE **** IS THE AMAZON *****!!!!???? YOU PEOPLE KEEP BOUNCING IT OFF LATER AND LATER AND IT'S STILL NOT HERE!!!!! THIS ***** HAS BEEN A PROBLEM FROM THE GET-GO!!! THEY CAN'T DELIVER THIS ***** IF THEIR LIFE DEPENDED ON IT!!! SOMEONE NEEDS TO GET A HOLD OF THE ***** AND TELL HIM TO DELIVER IT!!!! THE ***** IS NOWHERE TO BE FOUND ON THE ******* THERE IS NO DRIVER DELIVERING MY PACKAGE!!!!!!!

  Business Response

  Date: 02/23/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused to you with your Amazon order #***-0678921-4611433. Upon checking I see that the item was delivered on Wednesday, February 22, 2023 which is Guaranteed Delivery Date.
  
  You can view available tracking information from the order summary in Your Account:
  
  ***********************************************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:  Yes, I did receive it, though it was very late in the day, but it FINALLY got here.  Thank you.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE ***** IS 113-0678921-4611433!!!! THE TRACKING NUMBER IS TBA305441573082!!!! WHERE THE **** IS THE AMAZON *****!!!!???? YOU PEOPLE KEEP BOUNCING IT OFF LATER AND LATER AND IT'S STILL NOT HERE!!!!! THIS ***** HAS BEEN A PROBLEM FROM THE GET-GO!!! THEY CAN'T DELIVER THIS ***** IF THEIR LIFE DEPENDED ON IT!!! SOMEONE NEEDS TO GET A HOLD OF THE ***** AND TELL HIM TO DELIVER IT!!!! THE ***** IS NOWHERE TO BE FOUND ON THE ******* THERE IS NO DRIVER DELIVERING MY PACKAGE!!!!!!!

  Business Response

  Date: 02/23/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused to you with your Amazon order #***-0678921-4611433. Upon checking I see that the item was delivered on Wednesday, February 22, 2023 which is Guaranteed Delivery Date.
  
  You can view available tracking information from the order summary in Your Account:
  
  ***********************************************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  
  Yes, it FINALLY got here, though it was extremely LATE IN THE DAY
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the last two weeks my roommate and I have not been receiving our Amazon packages. Speaking for myself, I have been getting emails that they are being delivered only to go outside and see that they are not delivered. I even got a notification that one was delivered when I was literally outside and there had been no one.A few days later, my roommate found out that our packages have been being delivered to an addressed on the opposite side of town by a person who lives in that building who wanted to let us know our packages have been being delivered there and that they have been returning them to the Amazon delivery person and telling them they have the wrong address. My address is 12 1/2 Dearborn St, the packages have been being delivered to this person's apartment building at ************* in the same town 3 miles away. I've attached three images. One is of my building, the other is from January 24 when Amazon correctly delivered packages to my apartment. The third image is very obviously not building as my building has no mail room (you can see from both other images that my building has outdoor mailboxes), but Amazon refuses to refund me for missing items or replace the items because they claim they are delivering to the address they have on file. Which is interesting because I never have an issue receiving Whole Foods orders from them, or packages from Amazon delivered via ***** only packages delivered directly by Amazon delivery are being delivered to the address not affiliated in anyway with my account and they claim they they don't owe me anything because they have only delivered to the address on "file." They can't even admit that the addresses are pretty close and they may have made a mistake. They also refuse to make a note to dispatch to stop delivering our things specifically to that incorrect address. This is literally insane. You'd think that they'd want to correct this. It seems very simple.

  Business Response

  Date: 02/23/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed your email and completely understand your disappointment with the delivery service. To help you with this, I request you to write back with three or more order ID's so that we will be able to check this for you.
  
  I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!
  
  Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Naveen
  Amazon.com

• Initial Complaint

  Date:02/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to get my refund from Amazon for over a month and the are not providing options to get it. I ordered two items from Amazon last month and returned them through *** on January 23, 2023. The order numbers ending in **** and 0262.I used my debit card ending in **** to place both orders, but subsequently had to cancel that card because there was an illicit charge on my account. After receiving a new debit card from my bank, I set it as my new default payment method on my Amazon app with the hope that they would attach my refund to it. This didn't happen.After repeated calls to Amazon about this refund, they finally told me that they cannot transfer a refund from one payment method to another. They've also said that they've tried to issue the refund, but that my bank rejected it; well that's because the card I purchased the items with was cancelled. Please help me with this issue. I am very frustrated and upset about this matter. Thanks for your help in advance.

  Business Response

  Date: 02/23/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:
  
  Please correct Q.3 mention correct ship date  and resubmit the report for review.
  
  However, the Incident Report you provided is incorrect.
  
  We cannot take any action without first receiving a valid Incident Report.
  
  Please reply with the following completed format to Include both the Questions and your associated Answers:
  
  Incident Report
  
  1. Order number:_______________
  
  2. Today's date. (MM/DD/YYYY):_______________
  
  3. Date return item was shipped. (MM/DD/YYYY):_______________
  
  4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc.):_______________.
  
  5. Description of the item returned (item name, color, size, quantity, etc.):_______________.
  
  6. Have you experienced prior issues with returning items to Amazon?_______________
  
  Please update and reply back to the concerned team so that they can check and help accordingly. I refer you to check the email send on Wednesday, February 22, 2023 at 9:19 PM (PST).
  
  Also request you to write back with the full order ID ending with **** so that we can check this for you.
  
  We look forward to seeing you again soon.Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Naveen
  Amazon.com

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund on 4 items from AMAZON of which they were not as the picture shown so I immediately returned them. I clalled them to check the status on Monday the 20th and was told that they did get the items and no need to worry My affirm will be refund by Wednsday. i called today and was told that they just got the items today and now I have to wait 14 days and this was not ********* told to me. The supervisor was uncaring and had poor cutomer service and rushed me off the line

  Business Response

  Date: 02/23/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused to you with your Amazon order #***-2882418-3182623. I looked into your order and confirmed that we received your returns on 21st Feb, 2023 & 23rd Feb, 2023. Once your refund is processed, we'll send you an email confirmation. Check the status of your return anytime by visiting:
  
  **********************************************************
  
  If you don't hear from our returns center by March 10, 2023 & March 11, 2023, please write back so we can find out what happened with your return.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order December 14, 2022 for a Christmas gift (******* Cup *************************************************************************************) - my card was charged, and the item NEVER arrived. Amazon has been reporting 'it's on the way' since December 2022. The item has been on the way, arriving soon for over 2 months now.

  Customer Answer

  Date: 02/25/2023

  AMAZON ACCOUNT: ********************* MISSING ORDER FOR THREE MONTHS! My daughter (who is a minor, so I am filing this complaint on her behalf as her PARENT) ordered a Christmas gift December 2022 - for THREE months, Amazon has been showing 'order is on the way', 'order is lost', 'order is on the way', 'order is delayed'. To this date (Feb 25 2023) she has NOT received the order!!! I spoke with an Amazon rep on Feb 20, and they said they would provide a REFUND to my daughter, and they DID NOT. AS OF TODAY, it is STILL SHOWING that the order is 'running late'. It was ordered by ***************************** (email: ********************* I filed this complaint two days ago, and Amazon claims to 'not be able to find the order' even though I attached an actual screenshot with all the details they need.

  Business Response

  Date: 02/25/2023

  Hello,
  
  I am ********* from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us with doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.
  
  If you're not sure what e-mail address your account is under, please contact us via phone:
  
  ****************************************************************;
  
  Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

  Customer Answer

  Date: 02/25/2023

   
  Complaint: 19451041
  
  I am rejecting this response because: the requested email address is *******************
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/27/2023

  Hello *****************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the delivery issues for the item ******* Adventure Quencher Travel Tumbler 40 oz Pack of 1 Cream Color from the Order ID: *******************.
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  I've checked and see that there is no tracking update since December 31 and this package will be considered lost. 
  
  Also, the refund for this item has already been processed to the original payment method on Wednesday, February 22, 2023.
  
  Refund should have been credited to the card by now, please check the bank statement for refund details. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on Amazon, but I received the wrong item. I sent the item back, and paid for shipping, which was supposed to be free. My money was not returned to me in the amount of $291.75. It was put on a gift card instead. I called them to ask for my money in the form of which it was sent. They are giving me the runaround about my money, and wont allow me to speak to any supervisor. My bank doesnt see the refund processing at all! I need my money back! Can you please assist me? They have stolen my money at this point!

  Business Response

  Date: 03/14/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused to you with your Amazon order #***-9736417-0922627. To help you with this, we've issued refund of $291.75 to your original payment method on Monday, March 13, 2023. Refund will reflect in your account within 3-5 business days.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a paying subscriber to the Amazon AWS EC2 cloud computing service in 2011, and provided with a virtual server under the Amazon "T1" plan, under the premise that the server was "virtual", not tied to any specific hardware, and that Amazon would migrate the virtual server to new hardware as it deemed appropriate. Now, Amazon is claiming that the old hardware is outdated, but they are providing no assistance in migrating the virtual server to new hardware. Automatic migration of the virtual server to new hardware was a key feature of the Virtual Server product, so I am dumbfounded by the fact that Amazon is tasking me with that impossible task, because they want to perform a server upgrade. I was sold the service on the fact that Amazon would provide certain level of virtual computing power, and would handle all physical hardware upgrades, and that hardware upgrades on the back-end would be seamless and not provide interruption. Even though I have continued to pay, and they've provided NO migration to their new equipment, they have still proceeded with the gradual shutdown of my server.... They have now cutoff my ability to update my security rules for the virtual server (which allow and deny certain IP addresses from accessing my server), and are threatening to terminate the server. In resolution, I wish for Amazon to do as they have been promising me for the last 12 years, and perform the migration on the back-end without the need for me to get involved.

  Business Response

  Date: 03/06/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thanks for your feedback regarding your hardware expiration. 
  
  AWS is unable to make changes to customer resources, which is why you'll need to complete the migration efforts manually. Upon investigation, we've found that your request for hardware extension was approved on 2 separate occasions; the first was on August 22, 2022, and the second was on February 23, 2023. Please note that EC2 Classic will be shut down on March 31, 2023. If you are having issues with migration, we recommend searching AWS Forums for assistance from community members, or upgrade your Premium Support subscription for direct assistance from engineers. Please also note that the Billing & Account team that you would connect to by default in the ************** is not trained on technical issues or troubleshooting.
  
  Given that the request in the case was approved, and we're unable to take action on customer resources, we'll consider this issue resolved. Any further questions or concerns can be addressed in your most recent Support Case.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/27/2023

  Hi, the business's response did not resolve the issue, and they provided no phone number nor email address that works to contact them.

   

  Can you please re-open this case, and also, can you please add a message that the complainant requests the person responding to the complaint to provide their phone number and extension.

   

  Thank you!

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon deactivated my selling privileges and is holding $12730.23 for no reason, and their incompetency shocks me.on 2/12 I received this notification Hello OTCdirecttoconsumer,Your Amazon seller account has been placed under temporary review. This review period will provide us time to confirm delivery of your recent seller-fulfilled orders. The review period should not exceed 30 days, but we will inform you if additional time is required for your temporary review. While your account is under review, funds will remain in your account, but you will not be able to receive any disbursements during the review period in accordance with section 3 of the Amazon Business Solutions Agreement:*************************************************************** I submitted all information and on 2/18 I got this notification:Hello OTCdirecttoconsumer,We do not have enough information to reinstate your account. We are not able to confirm delivery of your recent seller-fulfilled orders. Please provide us evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or proof-of-delivery documentation.I submitted what they want again and got this notification on the 21st:Hello OTCdirecttoconsumer,Thank you for your submission. We reviewed your explanation and reactivated your account.In our efforts to protect our community, we sometimes err on the side of caution. We are sorry for any inconvenience this has caused.So I thought my account was reactivated until I logged into my account and saw I still cannot sell anything and my funds are still not available when I contacted support and submitted the performance notification of my account being reactive to support I got this Hello OTCdirecttoconsumer,We do not have enough information to reinstate your account for one or more of the following reasons

  Business Response

  Date: 02/23/2023

  Hello,
  
  We have decided to reinstate this account and an email was sent to them informing them of this decision on 2/23/2023. 
  
  Thanks, 
  Amazon.com Seller Performance

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have had my account reactivated thank you 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is about a chair I order from Amazon on 11/22/22 the order number is 111-2327090-8582601 I decided that I didn't want the chair I been calling Amazon two and three times a day scenes November. But the want me to use my money to send the chair back I contacted *** and they said it will coast from $475. to $500 dollars to ship this chair. I don't think it's fair being a loyal customer. A customer representative said they where going to have a meeting to try to come up to send me a prepaid label they said that they would contact me in seven day's. This is prolonging the time and the time is running out. The price of the recliner chair is$1090.90 which I am still paying for now. There isn't a receipt it's on my credit card and I have Amazon prime.

  Business Response

  Date: 02/24/2023

  Hello,
  
  
  Seller for the Order 111-2327090-8582601 has already provided return address to buyer to return the item for refund.

  As this return isn't a result of an Amazon or the third party sellers error, buyer will be responsible for the cost of return shipping, as well as any restocking fees that *** apply.

  
  The A-to-z Guarantee claim has been temporarily withdrawn. If the return reaches the seller and buyer does not receive refund, claim will be reopened and buyer assisted further.
  
  
  Sincerely,