Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,249 total complaints in the last 3 years.
21,822 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have ordered a Duna car seat. We are expecting any day now. They sent ** a phone case cover instead of our $500 Duna. I Called and first time the guy got us taken care of and got us a return label. We sent it off and called when it was received.. the guy was very nice that we talked to the second time. He said "you have my word you will receive the refund by Feb 22nd." and even issues us a credit for $65 to cover the price change.. well we are on the 23rd.. no refund, no $65 credit and the lady I spoke with says she cant help me and it will be March 11th.. We are due any day now and have no way of transporting our new born home. This is not good business.
Business Response
Date: 02/26/2023

Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order ID: *******************. Upon checking the order details, I see that the package was lost in transit. Unfortunately, the item is currently not available with us, hence I would need your permission to issue a refund on the order value.

Also, to compensate the inconvenience, I would like to issue additional $25.00 to your account.

Please reply to this email directly with your response, so that I can take required actions.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:02/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Several months ago Amazon's delivery dates increased to a consistent 10 days to my address in ******, **, despite me being a Prime subscriber, which promises a much faster turn-around. This has become the case regardless of what I order. To test whether the product is in stock, I have changed the address to my home in ****** and the delivery date changes to same day or next day. Also, I notice that they consistently just do not ship for several days after I placed the order, which indicates that the delays are not related to the carrier. In short, Amazon is not fulfilling its Prime delivery promise for rural customers. A ****** search about this brings up numerous hits, including class action suits. Here are two examples:****************************************************************************************************************************************************************** ***************************************************************************
Business Response
Date: 02/26/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed.

If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.

Our shipping times are based on a variety of factors. You may want to check the weekend delivery settings for your address here:

******************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 02/26/2023

Complaint: 19455805

I am rejecting this response because:
My reason is explained in my reply to Amazon's boilerplate response:
"For the first 8+ years we lived in Alpine Amazon shipped the same or the next day, and the order was delivered within 2 to 3 days. Since then Amazon has added warehouses within ***** so your ability to ship should be as good or better. But instead, now in almost every instance Amazon shows a delivery date for every item in an order that's 10 days out, even if they are in separate shipments. To test your ability to ship, changing the delivery address to our ****** address changes the delivery time to same day, overnight or next day delivery. If you can ship that fast from a warehouse near ****** you could process and ship orders to our Alpine residence just as quickly. You did it before for many years, you have added capacity, and yet you cannot pack and ship for several days after order. Come on. I've been sent the same script several times after complaining and it defies logic and historical precedence.

Amazon should offer a reduced price Prime subscription to rural customers and stop promising 2 or 3 day delivery, and resume doing what it used to do. "

Sincerely,

*************************
Initial Complaint
Date:02/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ********** Pro Mini PC 16GB RAM 512GB M.2 SSD, ***** 11th Gen ***** (up to 2.9GHz) Mini PC Windows 11 Pro, 2.5-inch SSD, Gigabit Ethernet, 4K UHD, WiFi, BT, VESA/Home/Business Mini Desktop computer on 2/20/23 order number 114-4236174-4500202 and it said it was in stock with delivery date by the 22nd. Amazon took the money out of my bank on the 21st and on Amazon app it showed it was preparing to ship but it never shipped. Two phone calls and 3 chat sessions later it still hasnt shipped and they said I wont be charged until it ships but they have already taken my money. I have screenshots of the transaction and my bank statement proving they took money. I asked if I just reordered it - giving them more of my money - if I will get that order and the last chat person said yes I would probably get it before my original order. How can that be I asked - both the original order and a hypothetical new order show in stock? He said it is a shipping problem. This is not acceptable. They have ****** dollars of mine and all I have from them is a vague we will email you when it ships.
Business Response
Date: 02/25/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you haven't received the item from the order #***-4236174-4500202 that is scheduled to get delivered by February 22, 2023. Please accept our apology for your delayed order, and rest assured that this is not the kind of service we want to provide our customers. Fast, easy shipping and dependable delivery is something that we pride ourselves on at Amazon.

We have been experiencing some unforeseen complications lately with shipping and/or delivery delays due to the constantly evolving workforce for both Amazon and our carriers due to these trying times. We ask for your patience as we navigate through these challenges to ensure our customers are receiving the most expedient delivery for their packages.

I see that the item has been shipped out for delivery by **** carrier and the carrier scanned the package as Package delayed in transit. As per the correspondence provided by our support team, if your package doesn't arrive by Saturday, February 25, 2023 end of the day, please contact us and we'll be happy to provide a refund/replacement for you.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 02/25/2023
I have spent hours on the phone with Amazon and the *********** trying to find this package. The post office finally said there was a tracking number generated in ********* ** but the Amazon shipper agent never delivered the package to the post office but Amazon keeps saying it is shipped. Last nigh 2/24/23 an Amazon representative finally admitted the package never arrived at post office so your argument and the wishful thinking that the package will be delivered is nonsense. I started chatting and calling Amazon on 2/23/23 and got the run around for 3 days when all Amazon had to do was verify the post office received the package.
Now because of numerous mistakes by Amazon customer service representatives it appears I will have to just take a refund instead of the ************* that I got on a lightening sale.
This is unacceptable.

Sincerely

Customer Answer
Date: 03/04/2023
Package was never delivered.
During numerous chat sessions and phone calls i was told that it could still show up. I informed the customer service - a misnomer - people that I had called post office and had them track the tracking number assigned to package and post office said package had never gotten presented to post office for shipping. Even though numerous chat and phone people said it was at post office and they said to wait.
After several calls to customer service agents and to supervisors I was told they cant ship a replacement because one supervisor on the 22nd of February had started a return - return of what I dont know - and that I would have to cancel order and wait to get a refund to which I asked will I be getting the same lightening deal that saved about ***** dollars and I was told no. After several more calls during the next few days to clueless customer service people I finally found a supervisor that tried to issue new order but he said the computer shows a return was already in process. I explained for what seemed like the 100th time that that was a mistake initiated without my consent and he said hang on let me look into this. A few minutes later he came back with a solution - he would give me basically store credit for the full purchase price of the nonexistent computer that I could use to reorder another one. He also gave me a ***** dollar credit for all my troubles. So after several days of wasting my time and huge frustration someone finally took customer service seriously and got THEIR problem fixed. I got my computer in 2 days but I was still left with much frustration and anger with the total lack of customer service and concerns of ********************** as a whole.
Business Response
Date: 03/10/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with the delivery of the order #***-4236174-4500202. I'll definitely pass the details of the incident to our shipping team as a strong feedback to prevent something like this from recurring.

Further, thank you for letting us know the receipt of the item with a delay. However, I see that the order was completely refunded on February 25, 2023 and a $35 promotional credit in total was issued for the inconvenience caused with the order delivery.

As you have now received the item and the refund, We need to have your permission to charge your payment method in the amount of $230.00 for order #***-4236174-4500202.

You must provide us with this permission over the phone. If the card you wish to use isn't on your account, please add it before contacting us by phone here:

**********************************************************

Once we receive your permission, we'll charge your specified payment method. You are welcome to use the promotional credit applied to your account (if not used yet).

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 03/10/2023

Complaint: 19455759

I am rejecting this response because: I DID NOT receive the original order. It still shows in **** app as waiting for item to be given to ****. I WILL NOT be calling and giving my card information.
What I received was an Amazon gift card valued at $230.00 which was the original order amount and the $35.00 you mentioned. I used the $230.00 Amazon gift card to place a NEW order for the same product at a higher price because you could never figure out where the original order was.
Your - Amazons - handling of this fiasco is totally unacceptable. The fact you are requesting my card information to bill me AGAIN for a order I NEVER received shows the incompetence that apparently runs rampant at Amazon.
Again you will NOT be getting my card information for an order I never received and if you bill me again for an order I never received I will be talking to my attorney.

Sincerely,

*******************************
Initial Complaint
Date:02/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sorted my filter of "nice birthday gifts" to "received tomorrow" then ordered 2 items at 8 pm on 2/22 that amazon put in that description. Both items said they would be delivered by 11 am today 2/23. I just checked my orders and they now say by 10 pm tomorrow. I chatted amazon advising i need them cancelled, i will be out of town for weeks and leave today, so i can't return them and need a refund asap to buy something else through instacart. They refuse to cancel the delivery and refuse to refund my money until i return what isn't even here. I can provide pics of the chats if needed.
Business Response
Date: 02/25/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:02/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 16, I purchased a $14.99 Verve ***************** on Amazon.com to be delivered on February 17. On February 17, Amazon alerted me that the package had been delivered. The apartment complex has secure parcel lockers that, when a package is delivered, there is an immediate text and email about the delivery. In this case, the parcel lockers did not send a text or email. The delivery instructions for my Amazon account clearly states to deliver all packages to the parcel lockers. Therefore, it is clear to me that the package was never delivered. On February 23, an apartment complex representative searched every parcel locker to see if it had been misplaced, and was not able to find any misplaced package.After waiting 48 hours, I contacted Amazon **************** numerous times by their online chat and phone number. They say that since the package has been delivered, they were not liable. Then, on the phone, the customer service agent immediately responded that they would issue a refund. After no refund was issued, I contacted **************** again and they said that no refund will be issued since they are not liable.
Business Response
Date: 02/24/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-0193131-7959471.

Upon checking on the details, I can see our team have investigated this issue and the information that you were provided with was correct. I know this is disappointing however I'm sorry, based on the results of our investigation, we aren't able to provide a Replacement/Refund for the reported order at this time.

You may refer to the email sent on Monday, February 20, 2023 at 11:59 PM (PST).

We appreciate your understanding in this matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 02/24/2023

Complaint: 19454523

I am rejecting this response because:
This is not a satisfactory response.
Amazon has said that the delivery was made, so they are no longer liable for the package.
I am unable to understand how the package was delivered according to the delivery instructions on my account, and I was not immediately alerted by the parcel delivery system that the apartment complex uses. It is very clear to me that either the delivery was never completed or the delivery instructions were not followed.

Sincerely,

***********************
Initial Complaint
Date:02/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So when I originally ordered this laptop, the tracking said it was returned to sender. Order Number : 111-2814047-8514640. I contacted customer service and they had sent me a replacement laptop. Order Number: 113-0744175-0912211. I returned that laptop and received an email stating that amazon had received my return and had ordered a replacement. When I check the replacement status button in the email, it directs me to the amazon website order details of the replacement device that was sent to me from my original order. I wanted a refund. I returned the replacement I originally received for a refund. I had paid $1,531.69
Business Response
Date: 02/24/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the laptop order return and refund.

I've checked on it and I can see our team have verified it with the return center about the laptop and we have found that the item was "NOT" received hence the refund was canceled. We have sent a confirmation email on your registered email id on Saturday, December 10, 2022 at 12:45 PM (PST).

Since the item is not received, we are unable to refund or take any further action on this matter. If you have any queries, please contact the *** where you have returned it for investigation. If *** requires any information from Amazon, you may request the same directly from the concerned team by replying to that email sent on Dec 10.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/24/2023

Complaint: 19454349

I am rejecting this response because:The tracking number says delivered. *** Tracking Number: 1ZA663W99001126779. Also if you did not receive my return, why did I receive an email stating that you had received my return? This does not make sense.

Sincerely,

*************************
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned two items to Amazon in the beginning of January. One was a gift return and the other was an item I ordered for Christmas that turned out to be a duplicate gift. The items were returned per the Amazon policy instructions on returns. I returned these two items through a *** Store location as per the Amazon policy instructions. For the gift return, I had to contact Amazon customer service 4 times to finally get my refund. I finally received the refund after over 30 days waiting for it. The second item was received by Amazon in early January and then they sent me an email message February 23 stating they were charging my credit card again because they didn't receive the item back, even though I had tracking information they had received it in early January. Now, I had to contact customer service again and they admit they made an error, but I now have to wait 3-5 days for them to refund my credit card. There is no escalation process at Amazon when mistakes are made. These two incidences caused me unnecessary stress and anxiety though I followed their return instructions exactly. If Amazon doesn't refund the mistaken charge to my card for 5 days, this will occur in March instead of February when they inaccurately charged my credit card. This has an impact on my charges and rewards from my credit card company both months.
Business Response
Date: 02/24/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the bad experience you had with us regarding the return of your orders. This is definitely not what we expected to have happened.

I've shared shared the feedback with our team to ensure this is checked and error like these should be investigated to avoid it happening again in future. Rest assured our team will take the necessary action for the improvement.

I understand this was a hassle for you to get these refunds and to compensate the same and as a token of apology, I've added $20 credits on your account. This will be automatically applied on your next order for the item sold and shipped by Amazon. I know this is not something you are looking for however I hope you will accept this as a token of apology from us.

For more information regarding the credits including the usage and terms and conditions, you may visit the following link.

************************************************************************************

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/24/2023

Complaint: 19454472

I am rejecting this response because:
Hello,
As you can see from the attached email message I received from Amazon, the amount that you now say I am receiving is less than the original amount it should be. I should be receiving a refund of $29.65, not $28.10. I appreciate your quick response and hope that this issue can be resolved. I am unable to respond to the Amazon employee that sent this notification to me as Amazon prevents this with DO NOT REPLY correspondence. Thank you for your assistance

Sincerely,

***************************
Business Response
Date: 03/04/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding incorrect refund. I'm sorry for the inconvenience caused.

I've checked on it and I can see the taxes were not refunded in an error hence when this refund was completed, you have received the email with the item value excluding taxes however on Feb 25, the team have processed the refund for the taxes too. It was for $1.55 making it a total refund of $29.65. I believe it should be reflecting on your billing statement by now.

If you still have not received that refund, I request you to please contact the card issuing bank for the help. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I return echo show 10 and ring doorbell 3. Both defective I received a return label from Amazon took both items to *** received a label and Amazon email your item are on the way jan 6 23 and 10 Jan 23 *** tracking show arrived ********* **. Amazon refused to give me my refunds and I keep getting the run around. Amazon still taking money from my . I have attached *** labels ring door return 12 Dec 2022 checking account and they have the items . I call talk to supervisors . Know results at all I have *** receipts.
Business Response
Date: 03/09/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the returned orders. I'm sorry for the inconvenience caused.

I've checked on it and I can see the order for Ring Doorbell 3 was already refunded on your account on Monday, January 16, 2023 at 9:17 AM (PST). We haven't recharged you for this order since then.

Regarding the Echo Show order, I see it was refunded on Thursday, February 23, 2023 at 9:00 PM (PST). There are no further payment received and you will not be charged anything further too.

If you see any charges after the above date of the refunds, please contact the card issuing bank for further help. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a self published book on the Amazon KDP platform. I have contacted Amazon multiple times to remove a fake review that a local business in my area placed on my book because of how I rates their business. Amazon has not returned any of my emails and has not removed the fake review. I believe this is costing me sales. The book link is here: ****************************************************************************************************
Business Response
Date: 02/24/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to reviews for *** book.

I'd love to help, however, I wasn't able to find the *** account details through which the book was published. Kindly, help us with your *** account details like registered phone number and email address, so that we can look into it and help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:02/23/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was deactivated for violations of Amazons dropshipping policy 10 months after I stopped dropshipping and every time I try to explain the situation to Amazon I receive the same canned response. Based on what they are sending me it does not seem like the agents have even read what I sent. I realize that I made some mistakes while operating the selling account and accept responsibility for my actions. Amazon provides sellers with an appeal process but that is useless if the people at Amazon are not giving the matter a fair and thorough review. Without that, I have absolutely no chance of reinstatement.I have provided Amazon with a comprehensive plan of action that includes my commitment to converting to Amazons Fulfillment by Amazon program. That alone would guarantee that I do not dropship in the future. This is the strongest action that can be taken in this type of violation so I am not sure what else I can do to show Amazon I am not a risk when my account is reinstated.
Business Response
Date: 02/25/2023
Hi,

We have reviewed the information provided and sent you response via Seller Central on 02/26/2023.
Customer Answer
Date: 02/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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