Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

47,089 total complaints in the last 3 years.
16,640 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-5330696-0347422 This return was delivered back to them 4 days ago and I still have not received my refund. I contacted customer service yesterday and they said ''You'll get your refund when we receive the return''. It was returned to them on Monday! I even sent him the *********** tracking showing that it was delivered on Monday. I want my refund!!! I am attaching a screenshot of the return label which shows the tracking number and also a screenshot of the *********** tracking showing the return was delivered on Monday.
Business Response
Date: 02/24/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-5330696-0347422 refund for the return.

As per the order details, the refund of CDN$ ***** is already processed on Thursday, February 23, 2023.

You'll receive the refund on your card within 3-5 business days.

You can view details of the completed refund on your Amazon.ca account: ****************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 02/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: September 14, 2021 Order number: ORDER # ***-0320723-2079455 Item: Fire HD 8 Kids tablet, 8" HD display, ages 3-7, 32 GB, Kid-Proof Case, Blue Total paid: $152.08 Warranty states: 2-year worry-free guarantee: if it breaks, return it and we'll replace it for free.Spoke to an Amazon representative February 20th, 2023. Advised said representative that the tablet purchased in 2021 was no longer operative and asked the steps regarding the 2 year warranty. I was advised by the represwentative to purchase a new tablet (make or model of my choice), and to contact Amazon for a full refund of the new product once received. I was also advised to return the initial item purcharsed in 2021 to Amazon. I ordered and received the new tablet today February 22, 2023, Fire HD 10 Kids tablet, ****", ****p Full HD, ages 37, 32 GB, (2021 release), and contacted 4 separate representatives who all advised that the initial representative I spoke to on February 20th, 2023 relayed the wrong information and that I would only be entiled to a refund on the original item purchased in 2021 and not a replacement. The item originally purchased in 2021 is no longer in stock and tablets of similar size and capabalities start at $189 before taxes.From my understanding, I entered contract with the representative (and Amazon) when he offered me the replacement. This situation seems to be a fundamental breach as I would not have agreed to the purchase with parameters outside those that were offered to me. It appears as they are in breach of the warranty they offered and no where on their website do they advise that the warranty may possibly cover a refund and not a replacement of the item, which was further indication that what was being offered to me was within the authority of the representative I dealt with.
Business Response
Date: 03/02/2023
"Hello *******,

First, I'm so sorry for the frustration this matter might've caused. I'd like to assure you I've reviewed all of our previous correspondence and will make any misses are coached, as we continue to work hard at improving our customer service even more. I hope I can be of some help to you.

In order to further assist, could you confirm if the refund you're expecting, is for your order placed on February 24, 2023 for a "All-new Fire HD 8 Kids tablet, 8" HD display, ages 3-7, includes 2-year worry-free guarantee, Kid-Proof Case, 32 GB, (2022 release), Blue"?

This will help us understand better your experience and further assist.

Thanks for your patience and we look forward to hearing back from you again soon.
Customer Answer
Date: 03/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, the response is satisfactory. I would be looking for a refund of the newly purchased Fire 8 Tablet from February 24, 2023.

Sincerely,

********************************************
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! My ASINs B08W8BHYD5,B08WHC2ZK9, B08WHSBJ92,B08WHW3Z9N have been mistakenly deactivated. I have provided all evidence of the absence of Intellectual property violation of patent number ********* but unfortunately the Amazon Seller Performance Team still did not accept anything and reactivate my products ASINs.I have researched the differences between my products ASINs and patent number *********, using the link ******************************************* to find the patent and its details. I found photos of the patented design in this database, which is different from my products design. Please check in the attachments, PDF document with all the differences between my products and patent patent number ********. On the side, we do NOT use any curve lines textures patented as a part of the design. Our product has straight lines along the length of the product, contouring the shape of the foot. We do NOT use textured dots as part of our design. Our product is entirely flat and rounded on the edges. We do NOT use the patented dot-shaped texture in our design. Our product has a diamond-shaped texture. We do NOT use round-shaped lines in our design. We used sharp edges as part of our design. We do NOT use the designed relief on the edges of the product. Our product is entirely flat and rounded on the edges. We do NOT use the designed green and orange color palette. Our highlighted colors are RED and WHITE. I do not sell in ***** and the listings and inventory are pulled up automatically by Amazon from, therefore I am enclosing an invoice confirming the authenticity of the products of one of the European countries - *******, namely where I store the products. I am selling the products under my own brand, EASYFEET, with trademark registrations in ******* and *** I do not violate anyone's intellectual property rights. Please, help me reactivate my listings: ASINs B08W8BHYD5,B08WHC2ZK9, **********************.
Business Response
Date: 02/25/2023
Hello,

The seller account created under ********************** for which this complaint was raised, is an account for a European Marketplace.

We recommend that the seller sends their information to:
IT:*********************************************

Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 02/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************
Initial Complaint
Date:02/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: October 13 2022 Amount I paid to Amazon: 260.21$Nature of dispute: Refund missing for order I returned.Refund not received for returned item/order.Name/address on Account: **************************** ********************** Amazon order id: ************************* of return tracking number: 1Z67559Y2601365777
Business Response
Date: 03/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-0694936-9723425.

After careful review, we've been informed that the item is not processed by the returns center. We advise you to contact *** in order to pursue this matter further.

At this moment, we are unable to process the refund on the order.

Thanks for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My best regards, BBB The situation that I ended up in is might be described as one, where Amazon holding to funds on my account without reasons and refuses to transfer them to me. After long hiatus from my business activity, I finally got myself in position to have some time to take care of unfinished business that I have, and one of those business is my Amazon account. I wanted to continue my business on Amazon, but due to my unstable situation right now, I have decided to just request the funds disbursement. For that reason, I asked Amazon to disburse me my funds that I have earned via my Amazon account. Unfortunately, Amazon has denied me in my funds that were placed in my account and not even properly explained me what was the reason for such harsh decision. I am amazed by such injustice towards me and I desperately need your help here BBB.Amazon has deactivated my account due to misbranded violation and absence of approval required to sell certain product. I have never intended to use brand name without required approval and mistakenly added brand name to my listings. Unfortunately, I had no time to address the violation that have appeared in my Account Health have been deactivated. At the same time, I have encountered certain personal issues related to the situation in my country of origin. I hope that you are able to make Amazon reconsider their decision and let me take what is rightfully mine, which is money that I received because of my business activity.Respectfully yours,****************
Business Response
Date: 03/01/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-02-16.
Initial Complaint
Date:02/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon.I have a problem.Immediately after registering the store, I received a request for a utility bill and confirmation of a valid credit card on file.I certify that the credit card on file is valid and active.I provided the requested document more than 10 times and each time I received the fastest refusal with the standard wording that it was not possible to verify the document I provided.I strongly disagree with this decision, as I provided exactly what was asked of **** provided a notarized translation of my electricity bill in supported English, along with the original document.The document I provided is authentic, valid, unaltered, dated within the last 90 days.The document I provided fully complies with all the requested requirements and shows all the requested information.I ask that the document I provided be checked.I also ask you to complete my account verification and restore my selling privileges.
Business Response
Date: 02/25/2023
Hello *********************************,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, *******, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 02/27/2023
??????
: ********

? ???????? ???? ?????, ?????? ???:
I provided you with an official and genuine document that can easily be checked.
I do not agree that it cannot be checked.
? ?????????,

??????? ?????????
Business Response
Date: 03/07/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, *******, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My best regards, BBB The situation that I ended up in is might be described as one, where Amazon holding to funds on my account without reasons and refuses to transfer them to me. After long hiatus from my business activity, I finally got myself in position to have some time to take care of unfinished business that I have, and one of those business is my Amazon account. I wanted to continue my business on Amazon, but due to my unstable situation right now, I have decided to just request the funds disbursement. For that reason, I asked Amazon to disburse me my funds that I have earned via my Amazon account. Unfortunately, Amazon has denied me in my funds that were placed in my account and not even properly explained me what was the reason for such harsh decision. I am amazed by such injustice towards me and I desperately need your help here BBB.Amazon has deactivated my account due to misbranded violation and absence of approval required to sell certain product. I have never intended to use brand name without required approval and mistakenly added brand name to my listings. Unfortunately, I had no time to address the violation that have appeared in my Account Health have been deactivated. At the same time, I have encountered certain personal issues related to the situation in my country of origin. I hope that you are able to make Amazon reconsider their decision and let me take what is rightfully mine, which is money that I received because of my business activity.Respectfully yours,****************
Business Response
Date: 03/01/2023
Hello,

After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

For more information on this policy, please review our "Funds withholding policy":
******************************************************************************************

Merchant Credit Team Amazon.com
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My best regards, BBB The situation that I ended up in is might be described as one, where Amazon holding to funds on my account without reasons and refuses to transfer them to me. After long hiatus from my business activity, I finally got myself in position to have some time to take care of unfinished business that I have, and one of those business is my Amazon account. I wanted to continue my business on Amazon, but due to my unstable situation right now, I have decided to just request the funds disbursement. For that reason, I asked Amazon to disburse me my funds that I have earned via my Amazon account. Unfortunately, Amazon has denied me in my funds that were placed in my account and not even properly explained me what was the reason for such harsh decision. I am amazed by such injustice towards me and I desperately need your help here BBB.Amazon has deactivated my account due to misbranded violation and absence of approval required to sell certain product. I have never intended to use brand name without required approval and mistakenly added brand name to my listings. Unfortunately, I had no time to address the violation that have appeared in my Account Health have been deactivated. At the same time, I have encountered certain personal issues related to the situation in my country of origin. I hope that you are able to make Amazon reconsider their decision and let me take what is rightfully mine, which is money that I received because of my business activity.Respectfully yours,****************
Business Response
Date: 03/01/2023
Hello,

After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

For more information on this policy, please review our "Funds withholding policy":
******************************************************************************************

Merchant Credit Team Amazon.com
Initial Complaint
Date:02/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During the 2022 Christmas season I ordered a cuticle trimmer ($5.66) and a Mansvaped nose trimmer ($33.77). I didn't receive this package. This is the third conversation over this matter there my time is worth something say $50. Amazon is charging me again for these items as they were not returned.I have been charged and credited twice for these items. I have verbally contacted Amazon twice to discuss,receive credit and put tgis issue to rest. Apparently their agents are not entering information in the system to show the product were not received, and to not continue charging the customer. I am asking for a refund of $89.43, and to stop charging me for these items.***********************
Business Response
Date: 02/24/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the retro charges. I'm sorry for the inconvenience caused.

I've checked on it and I can see the tracking for the original order was updated as "Delivered" hence the system assumed it to be returned since a replacement was created however as you have not received the original order, I see a refund for "1 x MANSCAPED The Weed WhackerTM Nose and Ear Hair Trimmer" was issued on your account on Thursday, December 15, 2022 at 4:35 AM (PST) along with a replacement in an error hence you are charged again and this is not refundable. You are not double charged for it, it just that the original charge was already refunded and the system has charged again this time because the replacement item is delivered.

For the other item, "1 x LUXXII (2 Pack) Cuticle Trimmer ", we have issued the refund on Thursday, February 23, 2023 at 7:24 AM (PST). This refund should be reflecting back on your account within 3-5 business days.

Unfortunately we are unable to refund additional amount. I'm sorry again for the hassle you had to go through. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:02/23/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi Better Business Bureau While conducting my business on Amazon, I have encountered such unpleasant fact as account suspension. Despite my best effort to solve the problem, that I will describe below, it showed no results. Consequently, I have determined that it would be for the better just to wait mandatory 90 days after my account suspension and request a funds disbursement, since I do not have any desire to continue my Amazon business anymore. I have asked Amazon for funds disbursement and presented them with the appeal, but I have been rejected without any reasoning or grounds for that.My Amazon account was suspended due to misbranded violation. I have attempted to explain to the responsible team that my account was suspended in error and provided my reasons why. I have been requested to provide the invoices on the product, which I did, but after that, the team has requested me to provide the information about my suppliers supplier. Unfortunately, I just do not possess any information nor that I couldve determined it usage or provide it to Amazon, since its closed information that my suppliers supplier is not obliged to provide to me or Amazon. After few more attempts to solve this issue with the responsible team, I figured out that it is pointless for the reason that the responsible team just refuses to understand the situation in whole. This is why I need your help, Better Business Bureau. Amazon does not want to disburse me my funds, and I need you to help me raise Amazons attention to this problem, because apparently, on my own it is not working. With all due respect, I hope that you will help me in this difficult situation. *******************
Business Response
Date: 03/01/2023
Hello,

After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

For more information on this policy, please review our "Funds withholding policy":
******************************************************************************************

Merchant Credit Team Amazon.com

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.