Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,259 total complaints in the last 3 years.
21,823 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered some air pods February 18th. When the AirPods arrived one of the pods was cracked and the box wasnt sealed. I requested to return them. They told me the only option is **********. *** only comes while Im at work, so this isnt an option that works for me. I called to explain to customer support and they only thing they tell me is that its the only option and hang up the phone. I would like to be able to return this broken product
Business Response
Date: 02/26/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:02/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a package from Amazon and when I received the package it was not what I originally ordered from them. As soon as it was in transit, I received a gift card from them. They ended up cancelling my order. I called them about the order and they told me they needed proof that I had authorization to use the card used to purchase the drone. The card is in my name and I sent a picture of the card and my ID and they are still telling me it is insufficient documents. I still have not received my refund and can&#**;t get into my account because they locked it. I still cannot get into Amazon account and won&#**;t let me talk to anyone that handles that issue.
Business Response
Date: 02/28/2023
Hello *****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm unable an Order or account with the **Mail address filed on this complaint.
If you are referring to an account under different email address then I request you to write to us from that email address the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Dec 12, 2022 Order # ***-5168168-8717852 Order total $799.35 (4 items)Hi ,My name is *********************. I ordered a set of tires on Amazon on December 12 2022, 2 tires were delivered on time, the other 2 seemed to be lost in the mail with no update on estimated shipping date. I needed all 4 tires so after waiting I believe another week or so I summited a return for the tires, I was told by customer service to return the 2 I had and when the other 2 arrived to return them separately. I used Affirm which is linked on Amazon as a payment plan method to make purchases. All 4 tires were picked up by 12/21/22 from my house, I waited to see that Affirm would show I didn't owe the $799 but the return never came through from Amazon. I did eventually get a partial refund of a $197 to affirm, I've spent countless hours with customer service and every time is the same thing, the say it's all taken care of and the debit will be satisfied within 3 to 5 business days. They even told me a special team would conduct a 2 week investigation in which it would be resolved, I never heard anything back and I have emails to prove. I've now made 2 payments of $39 for these tires and I will be making another payment that have been sent back for 2 months. I'm struggling financially and do not have the money to pay for these tires, I also have not been able to purchase another set of tires because of this. I never thought such a big company's customer service could be so horrible, They have lied to me over and I highly suggest if possible getting all of my Conversations with them on messaging and phone conversations. Anything that could be done would be greatly greatly appreciated and I hope I've provided the information needed, if you need anything at all please call me. Thank you so much
Business Response
Date: 03/01/2023
Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvreniece caused to you with the Order Numbers: 112-5146711-2223466. I have checked and see that our team had requested Incident Report for the investigation. However, as we have not received incident report for the same, our system has denied any further investigation and refund on the order.

I hope this information helps.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:02/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Amazon.com from a third party seller. The item was delivered to the wrong state and my request to have to sent to the correct address, or reshipped was denied. The item was purchased during a flash sale at more than 75% off and I was only refunded the partial amount paid making it impossible to get a replacement. I asked multiple times for a replacement to be sent or for my issue to be escalated. I was told they had many complaints against this seller but they are still selling on Amazon.com and taking advantage of consumers by not delivering the items ordered. Amazon is aware there are issues with this seller and not taking appropriate steps to protect their customers.
Business Response
Date: 02/26/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 02/26/2023

Complaint: 19457115

I am rejecting this response because:
I attempted to contact customer service through ********************. Not only was I booted out of the chat but the 24 hour record was wiped. They also rejected my attempt to leave a review regarding my experience. I was told the third party seller was being removed from the platform which was also a lie as the seller is still active and selling the same product I had issue with.

Sincerely,

*******************************
Customer Answer
Date: 03/02/2023
Order date
Feb 8, 2023
Order #
111-2971447-0317054
Business Response
Date: 03/09/2023
Hello *********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had with order from third party seller.

Upon checking your order, I found that a full refund of $6.59 on February 23, 2023.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/09/2023

Complaint: 19457115

I am rejecting this response because as I stated with Amazon multiple times the cost of the item was not covered. Nor did they remove this seller from their platform. The very product that I purchased (on sale) costs $23.99. The seller is still very much active and is still selling the item I purchased. Amazon refused to reimburse the cost of the replacement or send a replacement of the item I ordered. They claim the seller has not fulfilled it obligations and lied multiple times saying they would remove the seller from the platform, which they have not done. I still dont have the item I ordered and $6.59 does not cover the cost of getting it replaced.

Sincerely,

*******************************
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a 4-drawer file cabinet from Amazon, after openning discovered the top was smashed. The box did not show evidence of the level of damage that was done to the item when delivered. Amazon and the seller has offered a return of the item which I accepted. A condition of the return is I must use their shipper who, I was told, would contact me for the pickup between3-7 days. It's been 2 weeks and no call or contact, even though I advised Amazon of this fact.
Business Response
Date: 03/02/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the return and refund of your order.

I've checked on it and I can see the seller has notified the carrier about this pickup of your order and as per the communication that you had with the seller, you have mentioned that you will be unavailable / out of town until Friday, the seller has passed that information to the carrier hence they will be attempting this pickup once you are back and possibly by ******* (post you are back).

If this order does not get picked up by ******* (7th March), let us know, we'll be happy to help you further. Thank you for your time and patience on this matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:02/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer/consumer of ********************** over 10 years now, the real problem began back in 2020 when a security hack was imploding by a named individual called *************************** (now in custody), this resulted in allot of problems with Amazon in they're review product section. When I or another would be asked to RATE the product through a Review as feedback ; we (as consumers) would express our opinions. By 2021 Amazon decided to Remove all my reviews and block me for no apparent explanation, this was the message I got "We Apologize but Amazon has noticed some unusual reviewing activity on this account. As a result reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more please visit our Community guidelines. To contact us about this decision please email community ***************************** -This went on for nearly 2 yrs and they never once corrected the problem, at that time my email address was under ****************** I figured I will just delete that account and start fresh, with the new email *************************** Now they want me to send them my CC documentation which gives way to much info, So now they've locked me out. This is ridiculous, I feel bad for the merchants who put their trust into this business only to not be able to expand their products. Amazon not once corrected their error, not once provided any explanation or proof as to why they did what they did.The methods they use are "Solve the puzzles trivia" by connecting the mixed pieces to match up however this does not work. I was on the phone with a supervisor who said he couldn't log into my account and see the problem because its illegal? Total insubordination and ignorance. I am not handing over my vital info of my cc or bank routing info to a site that has had breech problems in the past. I have 2 orders from the ************ account which to my knowledge is already shipped,
Business Response
Date: 02/25/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the account in question. Upon checking I see that the account has been re-instated and an email has been sent to the registered email address of the account on
Friday, February 24, 2023 at 12:22 AM (PST).

If you are still experiencing difficulty accessing your account please let us know, we will assist you further.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 03/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is 50 %satisfactory to me.However, if my reviews get erased again for no reason without a solid explanation , I will assume it is either Amazon acting up or a hacker is in the data base. Also I was informed "someone orderd a "Floor Mat" for a $177.00 which I came to discover this was not true, the representative at the time claimed a "HACKER" tried to order off my account which is why it got thrown into lock out mode, That excuse is not accepted. Amazon rushed and over reacted providing no solid explanation to their behavior. If there is a next time I will ask that an investigation be looked into Amazon for malice.

Sincerely,

***********************
Initial Complaint
Date:02/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *******************, and I am the owner of the store registered on Amazon under the name Dauntless Products, my account is currently blocked out, and I can not get access to my store. I do not have a direct channel of communication with Amazon to provide them with the required information. I do not have access to see my payment record and funds. For my financial status is so important to clarify this matter. I would like to have this access or at least a report of the fund's status. Please, if Amazon needs more information and I respectfully ask that they provide me with an accurate email address where to send documentation and information because in the aforementioned emails, I did not have a response.
Business Response
Date: 02/25/2023
Hello,
We have reviewed your submission but are unable to reinstate your account at this time. Please see prior email communication regarding the reinstatement process.
Thanks
Amazon Seller Performance
Customer Answer
Date: 02/27/2023

Complaint: 19456422

I am rejecting this response because:

I am not receiving information from you through my email, please send me the information I sent you because I am not getting a direct response from you. I also need the information regarding the funds withheld in my account.

Sincerely,

*******************
Business Response
Date: 03/23/2023
Hello *******************,

We reviewed your submission. At this time, we are unable to confirm delivery of your recent seller-fulfilled orders and do not have enough information to reinstate your account.

As a reminder, your Amazon seller account was deactivated because we have information that it has been used to engage in deceptive, fraudulent, or illegal activity. We will continue to keep your Amazon seller account deactivated to prevent harm to our customers, other selling partners, and our store until you are able to provide the information listed below.

Please submit an explanation from the email that you used to register your Amazon account. Your explanation should include the following information:
-- Tracking information for recently shipped self-fulfilled orders.
-- Evidence of fulfillment or delivery of recently shipped self-fulfilled orders that *** include buyer confirmation of receipt or proof of delivery documentation.
-- The address (URL or store address) of other stores (including other Amazon accounts) where you sell these products and can demonstrate proof of delivery.
-- Evidence to support identification of your business, e.g., business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Ensure your account is updated with your latest business information.
-- In the case where you are facing genuine logistics issues or delays, provide reasons and supporting evidence associated with any delays in your order delivery.

We will not consider your submission if your request does not provide evidence that you will no longer pose a risk.

Thank you,

Amazon.com
Customer Answer
Date: 04/18/2023
April 18.

Dear Better Business Bureau,

My name is *******************, I am the owner of the store registered on Amazon under the legal entity Dauntless Products which was deactivated and blocked on Oct 21, 2021 and I don't have access since that date. I filled a Complaint with the ID: 19456422.

I am kindly asking to reopen this case (19456422).

I have been trying to collect all documents, however, because I do not have access to my account I can not have all the documents they are requesting from me, if Amazon enables me to enter Amazon I will send absolutely all the information they are requesting. Most of the information Amazon is requesting is in my Amazon.com account and there is no other way to access it.

Thank you in advance for your help. I look forward to hearing from you,

Sincerely,

*******************

Dauntless Products
Business Response
Date: 04/20/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/20/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/24/2023

Complaint: 19456422

I am rejecting this response because:
I did not receive the information you are indicating in your reply, I have no record of any email from you on this date. This situation is becoming unmanageable.
Sincerely,

*******************
Business Response
Date: 04/26/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Thank you,
Amazon Seller Performance
Customer Answer
Date: 05/23/2023
I am contacting you by this means in order to get a solution with the case 19456422, Amazon did not reply the complaint I issued on your page respond.bbb.org, it is crucial for me to release the funds withheld on my account.

Thank you in advance for your assistance in this matter,

*******************
Business Response
Date: 06/01/2023
Hello *******************,
We reviewed your submission. At this time, we are unable to confirm delivery of your recent seller-fulfilled orders and do not have enough information to reinstate your account.
As a reminder, your Amazon seller account was deactivated because we have information that it has been used to engage in deceptive,fraudulent, or illegal activity. We will continue to keep your Amazon seller account deactivated to prevent harm to our customers, other selling partners,and our store until you are able to provide the information listed below.
Please submit an explanation from the email that you used to register your Amazon account. Your explanation should include the following information:
-- Tracking information for recently shipped self-fulfilled orders.
-- Evidence of fulfillment or delivery of recently shipped self-fulfilled orders that *** include buyer confirmation of receipt or proof of delivery documentation.
-- The address (URL or store address) of other stores (including other Amazon accounts) where you sell these products and can demonstrate proof of delivery.
-- Evidence to support identification of your business,e.g., business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Ensure your account is updated with your latest business information.
-- In the case where you are facing genuine logistics issues or delays, provide reasons and supporting evidence associated with any delays in your order delivery.
We will not consider your submission if your request does not provide evidence that you will no longer pose a risk. Please submit to ******************************************************
Thank you,
Amazon.com
Business Response
Date: 06/04/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on April 26 2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 06/12/2023

Complaint: 19456422

I am rejecting this response because:
To collect the information that you are requesting, I need to have access to my account, I can provide you with all this information but if I do have not access I can not get the orders ID, proofs, and all the information that you are asking for.

Sincerely,

*******************
Business Response
Date: 06/14/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/14/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 06/16/2023

Complaint: 19456422
I am rejecting this response because:
In my email I do not have any email from Amazon on this date please indicate me the information you need by this means or confirm the email, I did not receive this email notifying that arrived on June 14. This situation is becoming unmanageable please provide me with the details you need to get my account back as well as the withheld funds.
My correct email address ; ***************************
Sincerely,

*******************
Business Response
Date: 06/22/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/22/2023.

Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 06/29/2023

Complaint: 19456422

I am rejecting this response because:

I am unable to provide all the requested information because I cannot access my account.
My ********************** account is completely disabled, I have no access to my order history, and it is crucial that I provide all the required details.

Sincerely,

*******************
Business Response
Date: 07/01/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges at this time.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 07/11/2023

Complaint: 19456422

I am rejecting this response because:
I believe the response is unjust because it asks for information that cannot be obtained. However, despite not having access to my account, I attempted to provide you with all the evidence I could find from my inbox email. I am seeking clarification on my payment status and would appreciate knowing the total amount of withheld funds. Regrettably, I have not received a direct response from Amazon. I submitted an appeal on October 31, 2022, but Amazon stated that the information provided was insufficient to reactivate the account.

Created cases without response: 11074447241 * 10802613771
Dates when I sent information without response:

- Sep 28, 2022, 9:18?AM
- Aug 16, 2022, 9:10?AM
- Aug 10, 2022, 6:00?AM
- Jul 13, 2022, 9:12?AM
- Jul 11, 2022, 2:26?AM
- Jun 14, 2022, 6:30?AM

- Jun 2, 2022, 7:40?PM
Sincerely,

*******************
Business Response
Date: 07/14/2023
Hello from Amazon.com.

My name is *******, and Im a member of the Amazon.com Executive Seller Relations Team. ******************* received your email and requested that I research this issue and respond on his behalf.

I understand your situation and I do apologize for the inconvenience. Thank you for submitting your appeal.

If you are appealing an action taken on your account, please submit your appeal by clicking the Reactivate your account button in Account Health (**************************************************************). If you want to submit additional information, click on the View appeal button and submit additional information as requested.

If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violation:
1. Navigate to Received Intellectual Property Complaints or Listing Policy Violations in the Product Policy Compliance section in Account Health (**************************************************************).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you want to submit additional information:
1. Click on the View appeal button next to the deactivation record.
2. Click the Submit additional information button to submit the information necessary to reactivate your listings.

If your Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement and if you believe there has been an error, please submit an explanation to ****************************************************** . Your explanation should include the following information:
-- Evidence or examples that demonstrate the refunds you have issued were requested by customers.
-- Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued.

We're here to help
If you have questions about this action, please contact us at ****************************************************** . Additionally, please find general guidance for creating a plan of action at *********************************************************** and please read our Selling Policies and Seller Code of Conduct" (****************************************************************).

Sincerely,
Customer Answer
Date: 08/08/2023
Dear BBB,

I hope this message finds you well. I am writing to express my concern about the way Amazon has handled the situation regarding my account.

After our last communication through this channel, I have not received any responses regarding the reactivation of my account. I submitted an appeal on July 14, but unfortunately, I have not received any reply from them yet.

I believe Amazon is not adequately considering the urgency of my situation, and the lack of communication is causing significant inconvenience. I rely on my Amazon account for various purposes, and its suspension is affecting my ability to access essential services.

I kindly request your assistance in escalating this matter to the relevant department at Amazon and urging them to expedite the review of my appeal. It is essential for me to have my account reactivated as soon as possible, and I hope you can help facilitate a prompt resolution.

Thank you for your attention to this matter, and I look forward to a positive response from Amazon soon.
Business Response
Date: 08/15/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on August 15, 2023.
Thanks,
Amazon.com Seller
Performance
Customer Answer
Date: 08/17/2023

Complaint: 19456422

I am rejecting this response because:
I have not received any response from Amazon regarding this matter in my email. I believe that Amazon is providing inaccurate information (evidence attached). It is important for me to maintain a clear and objective relationship with Amazon Seller Central.
I submitted an appeal on Fri, Jul 14, but I have yet to receive a response to this matter.
Thank you in advance for your help and support.
Sincerely,
*******************
Business Response
Date: 08/22/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on August 22, 2023.

Thanks,

Amazon.com Seller Performance
Customer Answer
Date: 08/28/2023

Complaint: 19456422

I am rejecting this response because:
I never received the information that Amazon stated they sent to my email. The information they are providing is not accurate.
I kindly request a direct response regarding this matter.
The evidence of the lack of information from Amazon is attached to this complaint.

Sincerely,

*******************
Business Response
Date: 08/29/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email ***************************** on August 29, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 08/31/2023

Complaint: 19456422

I am rejecting this response because:
As can be seen in the image attached to this complaint, I have not received any email from Amazon.
Sincerely,

*******************
Business Response
Date: 09/10/2023
Hello,
We have reviewed your request and unable to reinstate your account at this time. We have sent the appropriate appeal path via email and bbb communication. Please see prior communication for additional details.
Thanks,
Amazon Seller Performance
Customer Answer
Date: 10/03/2023
Dear BBB,

I am deeply concerned about the ongoing situation I am with Amazon Seller Central. Despite their previous responses indicating that they have sent me information via email, I have yet to receive any such correspondence. It appears that I am not receiving any information or notifications from them.

This lack of communication is causing significant inconvenience and hindering my ability to address the issues at hand. I kindly request your assistance in resolving this matter and ensuring that I receive the necessary information from Amazon Seller Central.

Your prompt attention to this issue would be greatly appreciated.
Sincerely,
***********************

Customer Answer
Date: 10/05/2023
Dear BBB,

I am contacting you to kindly request the reopening of this case. I believe that Amazon has made an arbitrary decision regarding my account, as they are responding with automated replies. I have evidence to demonstrate that my account has never been involved in fraudulent acts or illegal activities.

Thank you in advance for your understanding.

Sincerely,
*******************
Customer Answer
Date: 10/18/2023
Dear BBB,

I am contacting you to kindly request the reopening of this case. I believe that Amazon has made an arbitrary decision regarding my account, as they are responding with automated replies. I have evidence to demonstrate that my account has never been involved in fraudulent acts or illegal activities.

Thank you in advance for your understanding.

Sincerely,
*******************
Customer Answer
Date: 10/26/2023
Dear ************,

I appreciate your prompt response and attention to my complaint regarding Complaint on Amazon.com. While I understand that the business has provided their position, and the matter is now closed in BBB files, I must express my ongoing dissatisfaction with their response.

Amazon has not responded to me through any means, neither by mail nor through this channel. I consider this to be rather unfair. Please provide me with a response so that I can inquire about my withheld funds or establish a direct communication channel with them.

Thank you for your assistance.

Sincerely,
********************
Customer Answer
Date: 11/17/2023
Dear ************,

I appreciate your prompt response and attention to my complaint regarding Complaint on Amazon.com. While I understand that the business has provided their position, and the matter is now closed in BBB files, I must express my ongoing dissatisfaction with their response.

Amazon has not responded to me through any means, neither by mail nor through this channel. I consider this to be rather unfair. Please provide me with a response so that I can inquire about my withheld funds or establish a direct communication channel with them.

Thank you for your assistance.

Sincerely,
********************

Business Response
Date: 11/20/2023
Hello,

We have notified the Seller on 08/29/2023 via email.

Sincerely,
Business Response
Date: 11/22/2023
Hello *******************,

We reviewed your submission. At this time, we are unable to confirm delivery of your recent seller-fulfilled orders and do not have enough information to reinstate your account.

As a reminder, your Amazon seller account was deactivated because we have information that it has been used to engage in deceptive, fraudulent, or illegal activity. We will continue to keep your Amazon seller account deactivated to prevent harm to our customers, other selling partners, and our store until you are able to provide the information listed below.
Please submit an explanation from the email that you used to register your Amazon account. Your explanation should include the following information:
-- Tracking information for recently shipped self-fulfilled orders.
-- Evidence of fulfillment or delivery of recently shipped self-fulfilled orders that *** include buyer confirmation of receipt or proof of delivery documentation.
-- The address (URL or store address) of other stores (including other Amazon accounts) where you sell these products and can demonstrate proof of delivery.
-- Evidence to support identification of your business, e.g., business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Ensure your account is updated with your latest business information.
-- In the case where you are facing genuine logistics issues or delays, provide reasons and supporting evidence associated with any delays in your order delivery.
We will not consider your submission if your request does not provide evidence that you will no longer pose a risk. Please submit to ******************************************************
Thank you,
Amazon.com

Customer Answer
Date: 11/28/2023

Complaint: 19456422
I have sent the information to the indicated appeal. Please note that I could not send all the invoices because I do not have access to my Amazon account. However, I have sent some of them.
Sincerely,

*******************
Business Response
Date: 12/12/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 12, 2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 12/27/2023
Please reopen this case
Business Response
Date: 01/09/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/9/2024.

Thanks,
Amazon.com Seller Performance

Business Response
Date: 01/09/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/9/2024.

Thanks,
Amazon.com Seller Performance

Business Response
Date: 01/09/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/9/2024.

Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 02/16/2024
Respected BBB,

I respectfully request that this matter be reopened as I have yet to receive a response from Amazon Seller Central.

You are in advance to be thanked for your assistance.
Business Response
Date: 02/17/2024
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 2/17/2024.
Thanks, Amazon.com, Seller Performance
Customer Answer
Date: 02/19/2024

Complaint: 19456422

I am rejecting this response because:
I have not received any response in my email. I have sent appeals, but I am not receiving responses for them.

Sincerely,

*******************
Business Response
Date: 02/21/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 2/21/2024.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 02/22/2024

Complaint: 19456422

I am rejecting this response because:
I am not receiving emails from Amazon, please verify the email ***************************

Sincerely,

*******************
Business Response
Date: 02/25/2024
Hello,

We have reviewed this seller account and require more information to complete our review. We have requested the necessary information from the seller via email on 25-February, 2024.

Thanks,
Amazon.com
Seller Performance Team
Customer Answer
Date: 03/04/2024

Complaint: 19456422
I am rejecting this response because:
I have not receive any information in my email

Sincerely,

*******************
Business Response
Date: 03/05/2024
Hello,
We have reviewed this seller's account and require more information to complete our review. We have requested the necessary information from the seller via email on March 5, 2024.
Thanks,
Amazon.com
Seller Performance
Customer Answer
Date: 03/06/2024

Complaint: 19456422

I am rejecting this response because:
This response is clearly automatic. In my previous messages sent to Amazon, I indicated that I am not receiving any information in my email from them.

Sincerely,

*******************
Business Response
Date: 03/07/2024
Hello,

We have reviewed this seller's account and require more information to complete our review. We have requested the necessary information from the seller via email on March 7, 2024.

Thanks,
Amazon.com
Seller Performance
Customer Answer
Date: 03/11/2024

Complaint: 19456422

I am rejecting this response because:
As I stated in previous responses, I am not receiving any information to my email **************************** and Amazon continues indicating that they're replying to me through that medium. Please clarify this situation.
Sincerely,

*******************
Business Response
Date: 03/20/2024
Hello,

We have reviewed this seller's account and require more information to complete our review. We have requested the necessary information from the seller via email on March 20, 2024.

Thanks,
Amazon.com
Seller Performance
Customer Answer
Date: 05/02/2024
Dear BBB,

I am writing once again to request an update from Amazon about my account status. My account is still terminated, and I would like to have efficient communication with them.

Thank you in advance for your understanding and help.
Business Response
Date: 05/14/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 14th May 2024.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:02/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Thank you for looking at my case. I was charged by this company for a whole year Amazon prime that I never purchased. They debited my card on 1/12/2024 for the total amount of $139.94. Now the main issue is that I already cancelled the card that was billed and refund cant go through. They told me I will get a check in two weeks, but still waiting 6 weeks latter. When I call them they give me different reason why I cant get my money back even though they have canceled the Amazon prime five weeks ago. Makes no sense to me since Ive always enjoyed buying from Amazon.You help in this issue will be greatly appreciated I will attach a copy of the transaction
Business Response
Date: 03/15/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had in receiving your refund. We were able to confirm that the refund of $139.94 for order #D01-9774169-9152254 has been returned to us by your bank.

We're in process of issuing this refund via check and we shall provide you updates through the process.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/21/2023

Complaint: 19456455

I am rejecting this response because:
Amazon has still fail to refund the amount that was charged from my account. The business has zero coordination in getting me my refund.
Sincerely,

********************
Customer Answer
Date: 03/22/2023
From: ******************** <************************>

Sent: Tuesday, March 21, 2023 3:43 PM

To: Resolutions <*****************************************>

Subject: Amazon Refund Case ID ********

Thank you for looking into this for me.

This company has still fail to issue a refund for the amount I was charged. The response I received is the same the company has been sending me for the past two months.

Please help me contact this company as Im never taking seriously by the companys customer care whenever I reach out.

They have not issue a refund or update me with a date that I will get my money back. Its been like this for two months. Still very surprised with the whole thing.

Thank you again for the help.

Regards

********************,
Business Response
Date: 04/28/2023
Hello,

We need to look into the problem with check refund, and it will take a bit more time than usual.

We just wanted to let you know that we will write back in a week with more information.
Business Response
Date: 05/13/2023
Hello ********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in responding. We've been working on the check request on priority and I have an update from the internal team that your check has been passed along for approval to the supplier.

You may receive your check shortly. A tracking number won't be available as it will be dispatched with standard mail.

Regards,

*****
Amazon.com

*****************************
Customer Answer
Date: 05/19/2023

Complaint: 19456455

I am rejecting this response because:
I am yet to receive my refund from this business. All I have been getting is lies and promises.
Sincerely,

********************
Business Response
Date: 06/01/2023
Hello,

We need to look into the problem with the delay in check refund process, and it will take a bit more time than usual.

We just wanted to let you know that we will write back in 3-5 business days with more information.

Please know check refunds will usually take time of minimum 4-6 weeks.

Thanks for giving us time to find the best solution.

Regards,

*****
Amazon.com
*****************************
Business Response
Date: 06/22/2023
Hello,

Thank you for allowing me to assist you with your refund issue. First of all, we appreciate your patience while we worked on your refund.

I checked and verified with our payments department that a refund check was issued for $139.94 on May 15, 2023. The Accounting team has verified and confirmed the check was cashed on 05/25/2023. In this case, we request you to check with your family members if they did it for you.

You would see the check details on the email that we sent you, due to data privacy reasons we are not able to share it on our BBB response. You receive order and shipping confirmations, warranty certificates, recall notices, account policy updates, and more in the ***************

I would recommend you look for this email there. For more information about the *************** visit the following link:
*****************************************

You could also check with your bank to see if they can trace the funds and beneficiary using the information on the email. If they are still not able to locate the check refund or no one cashed the check, we request a notarized legal document to be completed and mailed back to Amazon so the accounting team can check the options.

We appreciate your patience and understanding; and we look forward to hearing from you soon.
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of Bose QuietComfort II earbuds on January 25, 2023 from Amazon.ca. The order number was #***-5696977-0***628. The earbuds were $379.99 plus tax equaling $425.59. They were purchased on Amazon's monthly payment plan. The shipping payment was $121.60 in total, with four future monthly payments at $76.00. I have only paid the first amount, but the second amount is due on February 25.After finding out that the earbuds had a white noise hiss, I submitted a return to Amazon, which they accepted. I packaged and returned the earbuds on February 2, 2023 through *********** (Tracking #: **** **** **** ****). The Amazon RMA number was: Dt00p4J4RRMA.On February 22, 2023 I received an email from Amazon saying that I returned the wrong item, but that I could appeal a decision by replying.I did, but they said I sent the wrong item and that I couldn't receive a refund unless I returned the right item.Upon replying and cc'ing their executive team, I was told that they did indeed receive a pair of Bose QuietComfort II earbuds, but with the wrong serial number. They wouldn't provide serial numbers or evidence of the wrong product, and said they had already disposed of the product. A serial number was not provided on my order invoice as is done with some orders.Through future emails, they told me that, "I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response." And I was hung up on by a customer service representative when I tried to call.I am not sure what to do at this point. I have never had an issue with Amazon in the past but I feel as if I have no recourse here other than to file a complaint and warn others.Please contact me if you require more information. Docs attached (with personal information redacted).Thank you for your time.
Business Response
Date: 02/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for Bose Earbuds. I'm sorry for the inconvenience caused.

I see the issue was escalated to our team and they have re-investigated this matter. Based on the results, we have found that the information provided by our support team was correct. We have received the item however it is not the same as the one delivered originally. Hence a refund is denied and we are unable to reverse this decision and refund the order.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/25/2023

Complaint: 19455920

I am rejecting this response because:

The appeal and "investigation" process is not transparent. I sent the proper product back and you're saying I didn't, but won't provide evidence of your findings.

This is like returning a product to a physical store, them taking the product to the back, throwing it out, coming back to me and saying "wrong item."

I'm not sure what proof I can offer that I sent the correct item back. But this seems highly arbitrary. I understand that you think I didn't send the right product back, but neither party seems to be able to provide proof, so I'm stuck with a $400 charge.

Sincerely,

*************************
Initial Complaint
Date:02/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a long-time Amazon customer and have always enjoyed the convenience and speed of your service. However, I am currently facing an issue with an order that was placed on August 2, 2022 (#***-1778723-3597038) which included a MacBook and an iPad pro totaling $3641.86. Unfortunately, I was not at home when the courier delivered the package, and my neighbor signed for it on my behalf. After several days, I went to inquire about the package and was informed that the courier had returned it to Amazon, and I was given a tracking number. The tracking number is: 1ZY082792690703353 .I checked the logistics and confirmed that the package was indeed returned to your company, and I was told that I would receive a refund in a few days. However, despite waiting patiently for a refund, my account was unexpectedly closed, and I was not issued a refund.Desperate to resolve this matter, I contacted my bank to dispute the charge as I had not received the package but had been charged for it. Initially,the bank refunded me, but shortly after, the refund was reversed, and I was informed that Amazon customer service had refused to issue a refund. I then made numerous calls to Amazon customer service, but I received no response,and I was left waiting for an email for 24 hours. When I was finally contacted by a customer service representative, they told me the same thing that was stated in the email that closed my account. This experience has left me feeling sad and helpless, especially as I am in urgent need of this refund, which would see me through a difficult time in my life.Our company has recently downsized and I was unfortunately among those who were laid off. I wouldn't have wanted this outcome unless it was necessary.Right now, I am in dire need of a refund. At least this money will help me get through the rest of my life. I am feeling lost and uncertain about my next steps. Could you help me,please ?
Business Response
Date: 03/17/2023
Hello,

We have denied the customers request for a refund.

Our returns center has confirmed that we didnt receive the return of the item from order #***-1778723-3597038. As a result, we canceled the pending refund on this order.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 15 September, 2022.

Sincerely,

*****
Amazon.com

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