Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

45,085 total complaints in the last 3 years.
16,648 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 29, 2023 I ordered a pack of toothbrush replacement heads, alongside many other items. They all arrived on time- no problem. I waited a couple of days and still nothing. I contacted Amazon about the missing package, and they reply with, At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.Whatever, I moved on. February 19, 2023 I purchase a pack of pins, and the same situation arises. I wait an extra day, hoping for redemption, yet nothing. And they hit me with the same response.
Business Response
Date: 02/25/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the missing items. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 02/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Toothbrush order # 114-7362432-8005834
Bits order #***-7135056-2491462

Sincerely,

*****************
Initial Complaint
Date:02/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was charged twice in error and I only received 1 order without a correction. An agent stated multiple users? And the supervisor told me to contact my bank....when its in black and whit that its Amazon that charged me twice.Order # ***-1645534-1765039 December 20 2022. The amount $304.77
Business Response
Date: 02/25/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. I didn't find any double charge for $304.77.

I request you to check with your bank in this matter, they should be able to locate the funds in your account.

In case they are unable to locate the funds please feel free to reach out to us.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:02/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Fresh (the grocery delivery) they canceled my order on Feb 17th ************************************* the amount of *****. I have been told everything to my card was not charged then from it will be credited back in a few hours. Then 24 hours then 3-5 business days now they say 7 -10 days. I have been through 12 customer service agents and 2 supervisors they all say something different. I just want my card credited the ***** I should have never been charged in the first place on a canceled order. This was the most horrible customer service I have received from any grocery delivery service. They have truly gone downhill, and I would beware. They could not even provide me of any evidence of the refund they keep telling me they put through. They are just transferring me and trying to get rid of me without helping. It's terrible.
Business Response
Date: 02/25/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint unfortunately I'm unable to determine the order number you are referring to.

Upon checking I didn't find any amazon account under this email address. I request you to contact us from the email address which is registered in your amazon account along with the order number.

Also we request you to use the exact same subject line so that we can locate your response.

Rest assured, once we receive  the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 02/28/2023
ORDER # ***-7605822-9100204 The order did not go through the first time due to my internet going down during the pin entry. I was not charged. I went back and updated as it said I had until 7:30 that evening to correct the payment method. I did as advised and it charged ***** and gave me a confirmation of **** pm. Then I went back to check the tracking and noticed it had been canceled again. After a few hours I still was not refunded which is odd on ebt. I then contacted Amazon and after 12 customer service agents and 2 supervisors over the course of the week, many promises of a refund still nothing. They are now telling me to wait another 10 days. I have contacted the *** office and they stated there has been no initiation of a refund. As soon as there is a refund it should be automatic. Amazon is basically not putting it in, as they have told me they are doing. This has taken up so much time over such a small amount it is ridiculous. Every agent says something different. I have provided documentation of where I was promised on 02/18/2023 I would be refunded in 3-5 business days. This never happened. I need someone to put the refund back on my card of *****.Thank you. Sincerely *******************
Business Response
Date: 03/29/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. After reviewing they've issued  a refund of $35.60 on March 26, 2023.

It will be processed within next 10 business days from the issue date.  I hope this information helps.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 03/30/2023

Complaint: 19459275

I am rejecting this response because: I have been promised many times they were crediting this account back. It never happens. An Ebt credit should appear within a few hours, not 10 days. I have checked and nothing as of yet. However, if they want to present this in the form of an Amazon promotional credit or gift card, I will be willing to accept once the credit appears or the gift card is received. Thank you.

Sincerely,

*******************
Customer Answer
Date: 04/11/2023
The business once again did not honor the resolution. They seem to be having trouble putting the refund back on the card it has been several times they have promised. If they wish to credit the Amazon account or issue an instant gift card they may do that in order to quickly resolve this matter. That would be acceptable.
Business Response
Date: 04/27/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked with the concerned department in this matter.

They've reviewed the issue and confirmed that the refund has been issued already on 03/03/2023.

We request you to reach out to you bank in this regard, they should be able to locate the fund. I hope this information helps.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 04/28/2023

Complaint: 19459275

I am rejecting this response because:

Sincerely,

*******************
Initial Complaint
Date:02/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon via chat about order #***-2948564-6645039. I paid an extra $2.99 for same day delivery. However, the order was delayed, which is not a huge deal. I could have gotten next day delivery free anyway as a Prime member. So I chatted in and was told that they could offer Amazon credit for $2.99 now, but I would have to wait until after delivery to get a refund to my original payment method. Then a supervisor told me since I'm an employee of Amazon myself that I should understand they have to follow policy. I asked what policy, and the supervisor said I'm sorry you're a customer so I can't tell you. The supervisor repeatedly insisted that since the payment transaction was pending, they could not issue a refund yet. I asked why then could they offer Amazon credit now, at which point the policy magically changed and now no refund or credit of any kind could be offered. What's the point of having the best distribution operations in the world if customer service is going to s**** it up with nonsense on the back end? It's not even the $2.99 that is frustrating. It's the fact that Amazon would rather say anything to avoid doing the right thing. Not to mention I have to do a whole new chat if I want my $2.99 back later. I want my $2.99 back please and thank you.
Business Response
Date: 02/25/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order #***-2948564-6645039. I apologize for the inconvenience caused to you in this regard.

Upon checking the order I see that a refund of $3.20 was issued to the original payment method on Friday, February 24, 2023.

Refund typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:02/23/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order 112-3294921-8469050 was delivered by amazon via ***** **** tracking number is **********************, which indicates that the delivery was completed on February 17, but I did not receive the package. Then I contacted amazon, and amazon customer service told me to go to the police station to report the case, I went, and the police replied that because the mailbox belongs to **** property so they can not help me report the case, and the police officer let me go to contact the ************* Postal Inspector. then I contacted amazon customer service again, and customer service said must get the police report, even after I clearly told the police that they could not provide it. And they said the ************* Postal Inspector's report doesn't count. I'm desperate now, I think this is crazy. *******************, I did not receive the package and I am asking for a refund.
Customer Answer
Date: 02/24/2023
Hi,

My name is *************. My BBB case ID is ********.

Can you please hlep me to cancel/withdraw this complaint?

Because I just found my package which delivered by ***** The mailman delivered it to wrong apt. and I just found the mailman to find the package. But it took me 6 days.

Thank you so much. Sorry about that.

Best,

Jie
Initial Complaint
Date:02/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon and BBB Teams,******** TOKEN: AGDQMN2BO1LNP REGISTERED EMAIL: ************************* I am writing to appeal the deactivation of my Amazon seller account. I have been working on Amazon FBA for a while, and my account was fully compliant with Amazon's policies and guidelines.On January 13, 2023, I was asked to verify my identity through a video call. I promptly provided all the documents and information that Amazon requested, including invoices, supply chain documents, business registration documents, VA information, credit card and bank account statements, and any other information that was requested.Despite providing all the necessary information and documentation, my account was deactivated. I have since provided additional documentation and reached out to Amazon, but I have not received any response.I want to emphasize that I have always followed Amazon's guidelines and policies and have operated my business in an honest and transparent manner. I take pride in my work and the quality of the products that I sell.I am attaching all the relevant information and documentation, including invoices and personal supporting documents, in support of my appeal. I kindly request that you review this information and reactivate my account as soon as possible.Thank you for your time and *************************** Attachments:0. Account Details and Appeal.pdf 1. Proof of Deliveires.pdf 1st inventory Tracking.pdf 2nd order tracking.pdf 1st inventory Invoice Kraw.pdf 2nd Order Invoice Kraw.pdf 1. Four Seasions Invoice.pdf 2. Four Seasions Invoice.pdf 3. Four Seasions Invoice.pdf 4. Four Seasions Invoice.pdf 5. Four Seasions Invoice00005-211220144622304.pdf 6. Four Seasions Invoice.pdf 7. Picture ID Owner of Account.jpeg 8. HARAL BROTHERS LICENSE ******* 9. Bank Statement.pdf
Business Response
Date: 03/16/2023
The seller has failed IPI , does not fit a reinstatement and has been notified about it.
Customer Answer
Date: 03/17/2023

Complaint: 19458417

I am rejecting this response because:

I disagree with Amazon's response as my IPI score is unrelated to my verification process. Recently, I received a notification alleging that I engaged in fraudulent or deceptive activity.

I promptly provided all requested information about my invoices and supply chain to address these concerns. However, now Amazon is raising questions about my IPI score, despite never notifying me of any issues with it before.
I urge the Amazon seller performance team to provide me with any notification related to my IPI score. Treating small businesses with such suspicion and without cause is unacceptable.

I am extremely disappointed with this decision, as I have been using legitimate suppliers and exclusively using FBA for my business.

Sincerely,

*************************
Initial Complaint
Date:02/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've asked several dozen "drivers" to please stop using my lawn as a walk way. Face to face, over the phone with customer service, even noted in our accounts multiple times. I've even gone as dark to put up signs in all corners of the property, to please stay off the lawn. These people come flying up the street, music loud as heck with the windows and doors open, grab the packages and come running through the lawn. I've lost count the times they've "slid" down the hill, ultimately tearing the grass up and leaving ruts when it's wet. I've been polite up until now. Get your employees under control or hire some that respect others property, or my wife and I are done ordering from Amazon.
Business Response
Date: 02/25/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. I apologize for the inconvenience caused to you in this regard.

We would like investigate further in this matter. If you have additional information in this matter such as pictures, video footage please share with us.

Also please share the order number or the shipment tracking number of the package which was being delivered at that time, so that we can review the issue and investigate further.

Rest assured, once we receive additional information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 03/02/2023
112-9251645-1143422
112-4153863-3430609
112-0438543-2049066
112-4167139-0499448

The list goes on. It nearly every time there's an order delivered
Business Response
Date: 03/07/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply. The e-mail address you contacted us with doesn't have an order matching what you described. We only provide information and make changes when the request comes from the e-mail address associated with the account.

If you know the e-mail address your account is under, write from that e-mail address.

If your e-mail address has changed, you can update your information by visiting Your Account (*******************************************) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************

We hope to see you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:02/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for prime with Amazon. Amazon's states that Prime benefits include two day delivery. This year Amazon is delivering my orders with over a two week delivery date and they do not ship until the last minute. I've called numerous times and have not received satisfaction. One agent said to quit Prime but they don't give refunds and I'm paid up thru July. The last time I called I was told someone (supervisor) from customer service would get back with me. They have not. I have been unable to find a way to appeal this failure to provide the service I am paying for.
Business Response
Date: 02/25/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding delays in your recent order.

We would like to investigate further in this matter. We request you to provide us the order numbers where you've experienced delays.

We will investigate in this regard and rectify if there is any error in this matter. Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 03/02/2023
I have responded to their request and would like to forward the emails reqarding this complaint. Amazon did not respond to my issues and I believe the rep either knowingly sent false information or was unable to understand the issues.
Business Response
Date: 03/09/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked the orders you've mentioned. I understand your concern regarding the delivery estimates.

Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed.

If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.

If the item is not available it takes more time for us to acquire, however once we acquire the item ********** as soon as possible.

I've passed your message on to the appropriate department in our company for consideration.

We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 03/13/2023

Complaint: 19458504

I am rejecting this response because: Basically Amazon ceased providing Prime benefits because I'm in a rural area. If I order to **** I would get 2 day delivery - in ******* its over 2 weeks. In past years purchases would be shipped in a timely manner now its more than a week before they ship. My last order was a week before they shipped the one before that was 2 weeks. Amazon no longer provides customer service. I received an email that a Supervisor would call me - it never happened.

Sincerely,

***************************
Initial Complaint
Date:02/23/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon business deactivated. I have been trying to reactivate my Amazon but no success. I had delayed shipping and they deactivated y account just for that reason. Please help me to Reactivate my Amazon. Thank You.
Business Response
Date: 03/01/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this seller's access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We are unable to take the actions requested as the seller failed to respond as is required. We notified the customer of this decision by email on 1 March 2023.

Sincerely,

**********
Amazon.com
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/27/22, I purchased 2 actual Amazon gift cards ($1,000 each). I received these cards intact (I didnt share the information on them as I didnt have them prior to my attempt at activating them and both arrived as they should with the card information covered by a strip and each card in an Amazon envelope) so I called to activate them following the instructions on the card. When I called, though, I was informed that both cards had already been activated by someone else prior to my receipt of them as well as my initiating the activation. I have tried resolving this with Amazon (Raman) and the states general attorney but have received nothing. As soon as possible, I am closing my Amazon account as they clearly dont value customers except Prime ones.
Business Response
Date: 03/02/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern shared with the gift cards which were unable to be redeemed and reviewed the matter all over. We regret the inconvenience caused but the response we had shared earlier was correct.

We will not be able to issue a refund on the gift card orders. The gift card claim codes were duly redeemed and the balance shows used up.

We request you to be extremely careful with access to the gift cards as they are the equivalent of cash. Amazon does not have control over a gift card once it is shipped / emailed to a customer.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 03/06/2023

Complaint: 19458163

I am rejecting this response because: I do not agree with the proposed resolution of *NO ACTION* regarding my complaint. This IS NOT acceptable as I spent $2,000 on these cards and have been trying to get this fixed first through Amazons customer service team (2 months just here), then through the states AG, then through the *** and finally here, the BBB. I didnt, and dont, have $2,000 to lose because they dont wish to be held liable for cards purchased from them AND for them. Again, when I had Prime, none of this ever happened but, the instant I have to drop it, this happens and I am blamed when I had NOTHING to do with it (too coincidental). I DID NOT give out any information on the cards before I received them (I couldnt), and when I did receive them, I tried to activate BOTH of them right then and was told BY AMAZON WHO COULDNT ACTIVATE EITHER CARD that they had already been claimed by someone else and were useless to me. THIS was in December (beginning to middle) and when I FIRST STARTED contacting Amazon to be refunded that money.

Sincerely,

***************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.