Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,265 total complaints in the last 3 years.
21,826 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I need your help.I sold on the Amazon marketplace.In December 2021, my account was suspended and I received an email from Amazon that I needed to verify my place of residence.Standard check, nothing usual.But here Amazon played a cruel joke on me, for 2 years now I have been sending various utility bills, each time with an updated date and each time Amazon rejects them.I strongly disagree with this decision as I am providing genuine, current, unaltered documents in supported English and in a supported format.One of the documents I provided as an attachment for Amazon to check.I ask you to assist in ensuring that the document I provided is verified in detail by a real person and my account is activated, since I did not violate anything and provided what was requested of **** also want to inform you that Amazon stole money from my account, in transactions it is indicated simply as (other), without any explanation, Amazon on August 29, 2021 deducted ****** dollars and ******* dollars from my balance.Amazon had no right to charge my funds, this action is illegal and violates my rights, since my account is under review and suspended not for violation of the rules, but for the usual proof of residence.I ask you to assist in the return of funds to my account and in the activation of my account.Thank you very much.
Business Response
Date: 02/28/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, ******, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and **********. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:02/24/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivered a package at 5:29 am on Saturday February 18th. They sent a confirmation photo of the package on our door step. When driver backed out of the drive way they hit our mail box and drove off. At 7:58 a.m. we noticed our mail box was destroyed. We documented the damage and pics and have a video clearly showing the delivery vehicle's tracks coming into our driveway, then backing up to the mail box before taking off without reporting. A police officer later stopped by to see the tracks also. Amazon's insurance is saying they cant identify the driver and are putting that on us before resolving.
Business Response
Date: 02/26/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the terrible issue you had with the driver. I understand your mail box was destroyed.

While I wish I could help you in this case, unfortunately I was unable to find any correspondence using the email address provided in the complaint. I would request you to please help me with the order number which was delivered when your mail box was destroyed so that we can find the information required to help you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************

Customer Answer
Date: 03/09/2023
The order numbers are on the pics. Amazon had reached out to me to assure me that their insurance would be in touch with me in a few days. It has been a week and I have not heard anything from their insurance and now Amazon BBB specialist does not seem to be returning my emails.

Thank you,
Business Response
Date: 03/14/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I see that our concerned team has sent you an email which states "They will reach out to you directly within two business days to gather additional documents and evidence to assist with their investigation and resolution. If ARC does not contact you within 3 business days, please reply to this email.".

ARC Phone Number: ************** Business hours: 8:30 a.m. - 7 p.m. Eastern, Monday-Friday

********* Number: AMZ2023214768

You may want to reply to the email asking for update so that they can directly get in touch with you. You can also contact ARC in this case. We look forward to see you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/23/2023
Afternoon,

Just letting you know that both Amazons Insurer and ARC have everything cleared up.

Thank you,

************************;
Initial Complaint
Date:02/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a cat cage Feb. 10. 2023 and was supposed to have it by Feb.17th. It got delayed with no reason given. I tracked it and called ***** and was told they were waiting on the seller. I kept waiting and tracking my item and the status changed to delivery by Feb. 22 and stated if I did not get it by then I could cancel and request a refund. Feb 23 I spoke with an Amazon rep. to let them know i wanted to cancel and get a refund. I was told they will contact the seller because it had already been shipped and to wait til Feb. 25th. I let her know I did not want to wait I want a refund, I waited long enough. I let her know the information on their website about my order said I could cancel and request a refund if not received Feb.22. Her and I went back and forth, I asked to speak with a supervisor a few times. She finally told me she would get a supervisor but I probably would have to still wait. I was speaking with her and then the call went to wait music.I sent an email to the seller Cavalier Store through the Amazon website. I received a response saying it had already been shipped therefore I could not cancel once shipped. I was told when the product arrives I can refuse the package.I want my refund. I am only canceling because I did not get my product when I was promised and still do not have it. Amazon needs to follow what I was told on their website and give me my refund.I waited at first because I really needed and wanted this item. It took me a long time to decide which I wanted. I needed it so I could get a good night sleep.I am in need of buying one still and prefer now to buy it elsewhere.I want my refund ASAP. I am not at any fault by mot canceling earlier because I did not plan to.
Business Response
Date: 02/27/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-8772015-1151457. To help you with this, I've filed an A to Z guarantee claim on the seller and it has been granted. A full refund of $121.09 has been issued to your original payment method on Monday, February 27, 2023 at 1:11 AM (PST). The refund will reflect in your account within 3-5 business days.

Claim decision confirmation email was sent to your email address on Monday, February 27, 2023 at 1:11 AM (PST).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:02/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a membership and I pay for the year the price is $139 plus the taxes which bring it to $147.34 it was due on January 21, 2023 .I started calling on the 24th because I notice that they did not draft the money out . I was told that my card decline so I called the **** (PNC)and was told that the amount that was being drafted was$169.94 as of yet I am being told by AMAZON that my card decline . I have called them so many times about this and at the same time called my bank truly if I was not trying to pay why then would I have made so many calls to them . I don't understand this at all updated my payment method because I received a new card only thing that changed was the security code . I use this card all the time when I order from them . My question is why are they trying to take out more than what the fee is they say no but my bank says yes and they have it noted .Please help .
Business Response
Date: 02/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Prime charges.

I've checked on it and I can see that our system is trying to charge you for $147.34 itself which is getting declined. We have not tried and authorized any higher amount. We do not know how the bank is able to see higher payment than $147.34. I'd request to please dispute it with the bank and subscribe to the Prime membership again by removing your card and adding it back on your account.

Rest assured, we will never charge you anything extra but just the actual payment which is due for any service. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:02/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
You need to train your customer service employee well because they don't know how to handle a customer's complaint or concern about the refund. If every customer service and executive manager does not know how to communicate properly and they hang up the phone, customers will be annoyed to shop with you again because the only people we talk to are people who do not know how to apologize and give consideration or show that they want to help solve the issue. But hang up the phone. If you don't have customers, you don't have a business and a job, so every worker should be careful and appreciate and respect what they need to learn in their work, not that they just cut off the conversation while the customer is still talking. I called you today, so whoever the second man who answered me is the one who hung up on me, he is rude and does not know how to communicate properly to give satisfaction to the customer in the problem. I tried to explained about the label created is only 1 quantity and I retuned 2 qty. He is rude! Tell to all customer service employee, be patience, polite and give respect the employee. I want my refunfYou need to train your customer service employee well because they don't know how to handle a customer's complaint or concern about the refund. If every customer service and executive manager does not know how to communicate properly and they hang up the phone, customers will be annoyed to shop with you again because the only people we talk to are people who do not know how to apologize and give consideration or show that they want to help solve the issue. But hang up the phone. If you don't have customers, you don't have a business and a job, so every worker should be careful and appreciate and respect what they need to learn in their work, not that they just cut off the conversation while the customer is still talking. I called you today, so whoever the second man who answered me is the one who hung up on me, he is rude and does not know how to communicate properly to give satisfaction to the customer in the problem, your employees do the same. because I returned 2 bar stool! Why I returned it?! Because you guys send me used and with damaged or the product, I paid for new but sent me used and damaged bar stool. Thats not right for the business!
Business Response
Date: 02/26/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the bad experience you had with us. This is something which is not tolerated at Amazon as we want our customers to have a great experience with us when they need any help. I'm sorry that we did not meet our standard this time. I've shared the feedback with our team to get this checked for necessary action and avoid it happening again.

Regarding the order you have returned, I've checked on it and I can see one of the stool was received and processed a refund is released back to your original payment on Feb 14 while the other stool is not processed at our return center.

Generally the returns are processed by Amazon in 14 days. In some situations, it may take longer. Certain items can take up to 60 days. This additional time allows our ************** to find and process the item you have returned.

Although the return tracking shows delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. If you don't hear from our ************** within 60 days from the time of return, please contact us through chat or call so we can find out what happened and help you further.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:02/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon.I had a disagreement with the Amazon company.I am a seller at the Amazon trading platform.My account was suspended from the Amazon, until I provide a requested document that confirms my place of residence.I provided a requested document, more than 20 times and each time I received unsubscribes within 30 minutes, which is not enough information to re -activate my account, which is very funny, for the reason that they asked for utility bills, which I provided.In the attachment, I provided the document they requested.I provided a notarized translation of my electricity account in supported English, along with the original document.The document provided by me read, selective, genuine, unchanged and dated over the past 90 days.The document provided by me fully complies with all the requested requirements and shows all the necessary information.I ask you a lot, help me with the solution of this problem, since already over the whole year, the Amazon is simply mocking me.
Business Response
Date: 02/27/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?

We were unable to complete the review because you did not provide the documents required for the appeal.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, *******, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 02/27/2023

Complaint: 19491785

I am rejecting this response because:
I provided exactly the document that I was requested.
The document provided by me fully complies with all the requirements and shows all the requested information.
Sincerely,

******************************
Business Response
Date: 03/07/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, *******, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:02/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello my name is *****, I made a purchase on amazon with my gift card and it was blocked I am emailing the receipt I received yesterday on which I purchased an Amazon gift card worth $15 My card is linked to the account, I bought a voucher on the website, added it and put the delivery to my brother's address because the order I made was a gift
Business Response
Date: 03/08/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 2/25/2023.

Sincerely,

Amazon.com
Initial Complaint
Date:02/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon.I had a disagreement regarding my sellers account.After registration, I was requested for utilities to confirm my place of residence.I provided the requested document, but it was rejected with the wording that there was no enough information and it was not possible to verify the document I provided by **** do not agree with this decision and I want to challenge him.I am a citizen of the *******************, therefore, in the investment I provided my account for natural gas translated from the original ******** language to supported English and certified by the seal and the signature of a notary.The document provided by me fully complies with all the requested requirements and shows all the necessary information.I ask you to complete the check of my account and restore my privileges for sale.Thanks a lot
Business Response
Date: 02/26/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, *******, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 02/27/2023
??????
: ********

? ???????? ???? ?????, ?????? ???:
I have provided a requested document that fully meets all the requested requirements and shows all the necessary information
? ?????????,

?????????? ???????
Business Response
Date: 03/07/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, *******, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:02/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Apple Watch strap on February 6, 2023 . I never received the item or a refund, I called four different times about receiving the item or a refund but customer service is saying someone will handle the problem. Its going on March and I havent received my refund.
Business Response
Date: 02/27/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-3852073-7239445. Unfortunately, your order is still delayed. While looking into this delay, I found a problem that was preventing your order from shipping. We're doing everything possible to correct this problem. We'll notify you as soon as we have more information available.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:02/24/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My account received patent infringement reports from the right holder, who mistakenly thought my account was infringing on their patent. However, by contacting the Solver Law Firm, I proved otherwise. My account does not violate the claimed intellectual property of the patent holder. On December 19, 2022, ASIN B0B662PSXF was reactivated. Please, check this information through the internal system to be sure.ASIN B0B662PSXF had a similar problem as ASIN B0B662BJW2, for which I am writing this appeal. Items I am selling on ASIN B0B662PSXF, and *************** are the same except for the color variation (black and white). The complainant's design patent does not cover the item's color in any way. Please, check this fact through the patent database.Therefore, ASIN B0B662BJW2 should be reactivated exactly as ASIN B0B662PSXF was reactivated on December 19, 2022. ASIN B0B662PSXF set a precedent for ***************, so I request reactivation as soon as possible.I tied to contact the complainant, but she ignored me. Her patent does not cover my products because I have approval from a real right holder of my items. Please, review my documents and reactivate ASIN B0B662BJW2.Best regards!
Business Response
Date: 03/01/2023
Hello,
We will conducted a detailed review of the Legal Opinion of Non-Infringement attached to this BBB and will get back to the seller at the earliest.
Thanks,
Amazon.com Seller Performance
Business Response
Date: 03/05/2023
Hello,

We will conducted a detailed review of the Legal Opinion of Non-Infringement attached to this BBB and will get back to the seller at the earliest.

Thanks,
Amazon.com Seller Performance
Business Response
Date: 03/09/2023
After review of the customer's new documentation, we have decided to reinstate the ASIN B0B662BJW2 and an email was sent to them informing them of this decision on 3/9/2023.

Thanks, Amazon.com
Seller Performance
Customer Answer
Date: 03/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************

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