Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,263 total complaints in the last 3 years.
21,826 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon Account is under ***************** I ordered a platform bed with headboard from Amazon through a third-party seller. When I ordered it, the advertisement noted that shipping was offered free for prime members. I proceeded to order the item. I was then charged $49.99 in shipping charges. When I challenged the fee, the seller responded that the item was heavy, and the shipper wanted a lot of money and to be paid so they aren't waiving the shipping fee. I complained to Amazon about the seller and this issue. They were supposed to investigate, and I responded to an inquiry from them re: this issue. No resolution was ever made. Next, the item arrives. I hire someone to assemble it. When we get it assembled, we see that there is a large dent in the headboard frame. Once again, I contact Amazon. I am advised that I need to first ask the seller to refund the purchase. I do. The seller asks for photos and then offers a $40 credit, or for me to ship it back (on my own dime) for a refund. The seller also blocks every attempt to post a review on the seller's site. I contact Amazon approximately 10 times after this by phone and chat. I am promised by Amazon associates in more than one chat/call that I will never have to deal with the seller again, am promised a full refund of the item for the issues, and told that a claim and a full refund are being processed on two occasions. Most recently, this week, I followed-up because I still had not received my refund. The representative confirms that they processed a full refund. Again, when I do not see a full refund, I call again, and ask for an email confirmation. Then I am told that they cannot provide an email confirmation. I discontinue the chat, and then start chatting with someone else. This person insists that each prior associate "mis-promised" me a refund and/or that I would not need to return the item, even when they put it in writing. I want my refund, and I do not want to deal with the seller any longer.
Business Response
Date: 02/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the bed order. I'm sorry for the inconvenience caused.

I understand that the associates from our customer service team have offered a return-less refund on your order however I'm really sorry, that option is not available on this order. I know you are promised for it but I'm sorry again for this miscommunication. I've made sure to report those contacts where this was promised for an immediate and necessary action right away.

Our team will coach the associates to avoid it in future. This item is returnable and the seller has sent the label on your registered email id and requested to return the same. Please return this order using that label, once the seller receives it, a full refund will be issued on your account.

I do understand this is frustrating to go through this hassle and I apologize again for it. I appreciate your cooperation and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/25/2023

Complaint: 19491469

I am rejecting this response because Amazon has now acknowledged on multiple occasions that I would receive a full refund for the issues I have had with the seller, including paying $50 more than I was originally supposed to because the seller charged me shipping to my home which was supposed to be free for prime members. I was promised a refund by Amazon BOTH without having to return the item AND never having to deal with the seller again who initially would NOT pay for return shipping. I relied on Amazon's promise to my detriment. I have spent several hours of my time constantly chatting with and calling Amazon. My time is valuable and Amazon's written promise is bonding. I want a full refund as promised by Amazon without having to waste both the money I paid to assemble the bed frame to begin with and without having to disassemble it to send it back. Amazon cannot simply lie in writing. Amazon's written promise is a legally binding contract that it can't now change the terms to.

Sincerely,

***************************
Initial Complaint
Date:02/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On feb. 1 2023 I ordered part from car parts.com they sent me damaged parts twice . I asked for a refund waited till feb. 24 2023 . Did not get my refund instead of refunding my money they took out another ****** out of my account. I called my credit card company and shut down my credit card an denied the payment. Car parts .com still owes me my refund of ****** which I will probably will never see again. I called them on several occasions with no avail. This company should not be doing business on line and should be shut down . They are nothing but thieves.
Business Response
Date: 02/25/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the exact order you are referring to.

Please share the order number with us, so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:02/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They will not let log into my account. I have several MP3 Music files I have purchased from them and they will not let me have access to them. They are sending a notification to my old cell phone number and will not change the number. I want them to change the number and let me into my account.
Business Response
Date: 02/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the phone number change request. I'm sorry for the inconvenience caused.

For the security reason, we are unable to change the number through email or this platform. For this concern, I request you to please contact us via call at ************** and request to be transferred to "Account Change Support" team. The team will check on it and will be able to help you change the number after verification is done.

I appreciate your understanding and cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:02/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,I am reaching out to you regarding the issue with my funds on the Amazon account.Amazon holds my funds more than provided by their rules.Due to Amazon's negligence, I couldnt get a large amount of money from the sale. I can't sell because I don't have the money to buy the product. I bear great loss because of their mistake.The thing is that I am unable to withdraw the funds from my seller account. I had the same issue two weeks ago, which was resolved successfully. I attached a screenshot to prove my point.I do not have any violations on my account which can lead to the ********************** The support specialist did not provide me with a clear reason for it. I enclosed a file of the ********************* to ensure I cannot receive my money back due to this issue.This error has stopped my work and prevented me from selling any further. So I kindly ask you to remove the hold and return my funds.Respectfully,*********************
Business Response
Date: 02/28/2023
Hello

Thank you for writing to us about the funds being reserved in your payments account.

You do not currently have any funds ready for disbursement.

We typically reserve your sales proceeds until a certain number of days after the delivery date of an order. This is to ensure that you have enough funds to fulfill any refund requests from buyers.

To learn about this policy, visit "Payments based on delivery date":
********************************************************************;

Thank you,
Payments Specialist
Amazon.com
Customer Answer
Date: 03/03/2023

Complaint: 19490997

I am rejecting this response because:Amazon does not check the information. Now I have a significant amount to withdraw. I am attaching screenshots so that it can be seen in more detail.

Due to Amazon's poor performance, I can't withdraw funds. The amount is clearly visible on the screenshots I am attaching. In addition, my proofs show that 1 time the funds could not be withdrawn through ********************** so the withdrawal date was changed. The date will continue to change while the money is on hold for reasons unknown to me.

I have withdrawal funds. Please take a closer look at the attached files that confirm this!

Sincerely,

*************
Business Response
Date: 03/09/2023
Hello *********************,

Thank you for writing to us about the funds being reserved in your payments account.
Currently, only some of your funds are available for disbursement.

At the time of your previous disbursement, only some of your funds were available for disbursement. The amount of ******* USD was held by the reserve policy.

We typically reserve your sales proceeds until a certain number of days after the delivery date of an order to ensure you have enough funds to fulfill any refund requests from buyers.

To learn about this policy, visit "Payments based on delivery date":
**********************************************************

Your next settlement date is 03/19/2023. At that time, available funds will be transferred to the bank account on file. Within 5 to 7 business days, your funds should arrive.

The ******************* is unable to remove or override reserves held in your account. If you have available balance, you can request an On-Demand disbursement of your funds with Seller Partner Support.

If you have any questions, you can contact us at ***************************************.

Thank you,

Payments Specialist
Amazon.com
Customer Answer
Date: 03/14/2023

Complaint: 19490997

I am rejecting this response because:Amazon usually withholds a portion of the funds for standard reasons. None of them are suitable for my case, because I do not have any violations and problems in the account. All metrics are excellent.
Only $516 out of $4053 is available to me now. This is not even half of the funds. If none of the reasons apply to my account, why does Amazon continue to illegally hold my funds and not explain why?

Sincerely,

*************
Initial Complaint
Date:02/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 9th Jan 2023 Name of Product: Qaba Children Dressing ********* Girls Pretend Princess ****** Table Amount Paid : $72.99 I placed this order on 9th as my brother's 3 year daughter had birthday on 19th Jan 2023. When I placed the order delivery date was around 18th January 2023. I kept tracking on amazon app on my Cellphone for orders I placed on amazon. I got my other products delivered which I have placed separate order for but this product was not delivered. But In amazon app when I tracked it says Its delivered on January 12th 2023. I contacted Amazon and Agent in contact centre told me to wait for 1-2 business days as sometime delivery guy keep the parcel with them. I waited as I have been told then contacted amazon again and told them same its a gift so can you please kindly look into it and have my product deliver. Agent told me that its third party seller so can you please contact seller. I contacted seller through amazon but there was automated response. Called and chatted with amazon adivsor. Multiple time issue has been escalated and also multiple occasion I have been told that you will get refund for full amount and seller will be reported as seller is not responding.I have been patiently waiting for refund to be issues in same method of payment. I have been told I should have it in 5-7 working days. But today 24th Feb 2023 I am tired and gave up with amazon as well. And contacted last time to see if they can help but they just want to escalate this again and again and decline my request.This is not fair at all. They spoiled the my brother's daughter birthday surprise as well they are not willing to do anything in this situation they should not do this kind of business. I would close my amazon account and never deal with them once I get this issue resolve
Business Response
Date: 02/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the missing order. I'm sorry for the inconvenience caused.

I've checked on it and I can see the issue was escalated to our team and A-Z claim was filed. They have investigated this issue and found that the package was delivered to the provided address. Since the order delivered to the provided address, we are unable to refund or replace this order.

Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ********************************************************************************************* more information.

We are unable to share any further insight or investigation details. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/25/2023

Complaint: 19490695

I am rejecting this response because: if you check on multiple occasions I have been promised that I will get my refund as seller is not responding
first I have been told seller will be blacklisted as seller not responding
now I am being told something else about shipping Issues
I s normally get my order delivered when its small but whenever there is big product in size it gets missing or lost

I do not ever want to deal with Amazon for sure after this experience but I cant let it go this issue like this

because I have been told Amazon will take care of this issue and now Amazon is not taking responsibility

Sincerely,

***********************
Initial Complaint
Date:02/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My *** account has been terminated for the submission of content that violates your Terms and Conditions. I have performed a full investigation of the issue and have found that this decision was made in error. The termination of my *** account has led to the removal of all my published books from the *** marketplace. As a result, I have lost a substantial amount of income that I relied upon to support myself and my family.I'd like to express my disappointment and frustration over this termination, as well as the significant economic loss I suffered as a result of the termination. The economic amount I lost results in the following: 1-Production of books: **** dollars 2-Royalties **** dollars 3-Total economic loss: **** dollars. In regards, what I found not politically correct in the behavior of Amazon Content Review Team is the following: 1.The Book was first revised by the Content Review Team and accepted for publication 2.The book was sold online for months 3.After months, Amazon.*** decided to block my book (but sorry before publishing it, you revised the book).4.The thing it is not ok is that Amazon.*** terminated my account without paying me my royalties. Therefore, I lost nearly **** dollars of royalties, for an error of the Content Review Team. 5. I accepted to totally complain with Amazon.*** policies and if you do not want to restore my account, but at least pay me my royalties. While I understand and accept the decision to close my account and lose the books in my library, I cannot accept that I should be withheld royalties from my other books. As a professional author, it is vital that I receive fair compensation for my efforts and contributions to maintain high sales volumes for your financial interests as well. I firmly believe that I am entitled to receive my royalties generated from my work, and from book sales that are in no way related to the incriminated book that was the reason of my account termination. Regards, *********
Business Response
Date: 02/28/2023
On 06/07/2022, ***************************************** account was terminated withholding the royalties earned because of multiple book violations against our Content Guidelines. The publisher appealed on multiple instances and all those appeals were reviewed by the Content Review team, we confirmed that the violations found in the Catalog was correct. Therefore, the termination decision was upheld and we reached out to ************************************* on 12/09/2022 informing her about this decision.
Customer Answer
Date: 02/28/2023

Complaint: 19490518

I am rejecting this response because:
Dear Amazon ***,

Please I ask you to focus on the main topic of my claim, that is not the termination of my *** account, but the focus is the forced withhold of my royalties, generated also from other books that were not incriminated for the termination of my *** account.

In regards, with your account termination I had a loss of about ***** dollars, and this lost affects my life and that one of my dear parents.

The termination of my *** account has led to the removal of all my published books from the *** marketplace. As a result, I have lost a substantial amount of income that I relied upon to support myself and my family.

I cant understand the reason why my royalties are still unpaid, and even if there was a problem with my account, it could be solved in a polite way, without a forced held of my royalties.

While I understand and accept the decision to close my account and lose the books in my library (even if I've published about 100 books, being always compliant with Amazon *** Terms and Conditions), I cannot accept that I should be withheld royalties from my other books. As a professional author, it is vital that I receive fair compensation for my efforts and contributions to maintain high sales volumes for your financial interests as well.

I firmly believe that I am entitled to receive my royalties generated from my work, from my investments, and from book sales that are in no way related to the incriminated book that was the reason of my account termination.

In case my royalties will not be paid back to me, I am aware I should go through arbitration, because it is my right to receive a fair compensation for my efforts and the job done.

Finally, I would be grateful if you could pay me my royalties back, because with this block I lost ***** dollars, and this lost affects my life and that one of my dear parents near me.

Sincerely,

*********************************
*****************************
Initial Complaint
Date:02/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email from amazom.com indicating a safety recall on products purchased from them. I contacted customer service at ************ on 02-24-2023 at 7:45 am central. The duration of my call was 24 minutes before the "supervisor: disconnected me. The first employee I dealt with was "****." Amazon customer support told me that "because I deleted my account they destroy all records." as well as "we don't have employee ID numbers." The product has been recalled due to a potential fire hazard. Again, I was notified by amazon and provided my order numbers. The manufacturer will not process the safety recall without proof of purchase. I find it hard to believe that amazon does not have employee identification in place, and would send me an email and order numbers, but somehow deleted all the information related to my account. Order numbers are:111-4657074-6753013 111-1489319-4224238 112-3823955-0490626
Business Response
Date: 02/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the recalled orders. I'm sorry for the inconvenience caused.

I've checked on it and I can see the information provided by our team is correct. Since the account is closed, we are unable to share any information including invoices as the records are deleted.

We keep some information that include the order# and the item details for the records and rest are deleted. We keep that information because we want to make sure our customers are aware of any recalls that *** be harmful if someone continue to use the item(s). Considering that, as soon as we received a recall notification, we have immediately notified every customer who bought it from us however beside that, we have no records available to share with you. You *** contact the manufacturer and give them these details or share the order# that you have received. The manufacturer *** be able to check and help you further.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/25/2023

Complaint: 19490561

I am rejecting this response because you are being dishonest. As a business entity you are required to maintain sales and invoice records for products your provide to a consumer. We have contacted ****** whom you alerted us and that is why we have contacted Amazon because they require an invoice or proof of sale/purchase to move forward on the recalls. Your failure to provide these details negates my ability to comply with the manufacturer's request. So we will hold amazon accountable for selling products that could catch on fire. (I purchased 3 of them) My wife has an amazon account and my business has an account as well. Anyways, this is now the 4th story you and your colleagues have told to me, none of them match what you state amazon's stance is.

Respectfully,

***************************
Initial Complaint
Date:02/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered a winter coat on 02/22/2023 for $77( $84 after shipping) then cancelled the item cause I found something else I want to order on Amazon, I then called customer service on ********************** to ask them when I should receive my refund ( I use Cash APP) they told me 3-5 buisness days, so on **** - 2023 I called again for the status of my refund, the second person said I won't get my refund until 2-27-2023, so I told them that's ridiculous, cause my husband and I have been Prime members for several years and our refunds normally come within a day! The second person then transferred me to a third person and just kept repeating the same story ( they said my account wasn't charged because they normally do not charge unless the item was shipped, yet the money isn't in my account and employee # 4 told me that money was taken for the purchase because my card is a debit) the #7 employee I spoke with ( be a use they just transferred me to someone else instead of solving my problem ) hung up on me when I asked to speak with a supervisor. So when I called for the 8th time I asked for the supervisor whose name was ******* who repeated the same stuff about my refund not coming back into my account until after 3-5 buisness days and that I have to talked to my bank( Cash app isn't a bank) to release my funds, I told the Supervisor that my husband and I never had this problem in the past that we usually get our refunds within 1 business day, and I told the Supervisor that I am disappointed in the customer service employees because they either transfer me to someone else or hang up on me. My husband and I will no longer buy from Amazon since they basically stole money from me, and refuse my refund of $84 and have rude employees that cause more problems than fixing them! I am disappointed in Amazon we have spent thousands of dollars a year on merchandise through Amazon, and never had a problem with refunds until now!
Business Response
Date: 02/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the canceled order. I'm sorry for the inconvenience caused.

I've tried locating the order and the account details with the information you have provided however I'm sorry, I could not find it. In this case, I request you to please help us with the order# and the registered email id so that we can look into it and help you further.

Looking forward for the order details.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have found the location of my refund and refunded my money back within the same day, thank you BBB for the help.

Sincerely,

***************************
Initial Complaint
Date:02/24/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I'm the seller who actually owns the brand name ******* Hats. I did not register this brand name, but since 2017 it has been actively used by me. Since in the ***** class, my item with the ******* Hats brand name has never been registered by anyone, I'm using this brand name fairly.However, I found that ASINs **********************, B0BHDXW95G, and B0BJ79MX33 were recently registered with the Transparency Program. As the actual owner of the brand, I did not apply for registration with the Transparency Program. Moreover, the brand name ******* Hats was never registered by anyone. Therefore, I need clarification on how Amazon allowed registering this brand in the Transparency Program. I need clarification from Amazon regarding these manipulations and the next steps I need to take to challenge the registration of the brand name ******* Heats with the Transparency Program.Moreover, Amazon Support assures me that the brand name ******* Hats is registered with the Brand Registry. *********************** Team requests a Plan of Action to address my behavior. But I need to fully understand what exactly Amazon Support requires from me if the ******* Hats brand does not exist in the ***** class that falls under my items.Based on the preceding, I request Amazon Support, including ******************* Team, to provide me with information regarding the brand name ******* Hats (how it could be registered with the Brand Registry and be submitted to the Transparency Program since such a brand does not exist in the ***** database), revoke the application to register the ******* Hats brand with the Transparency Program, and explain me the next steps I need to take for my account to comply with the Amazon Policies.Sincerely,***********************
Business Response
Date: 02/28/2023
Greetings from Amazon Services,
I understand the Sellers concern on the ASINs: **********************, B0BHDXW95G and B0BJ79MX33 enrolled in Transparency program where Seller states that the Brand: ******* Hats is not registered.
We have reached out to our internal team to investigate the same and our team have confirmed that the above ASINs have erroneously have been enrolled and our team have offboarded the ASINs and they do not belong to the transparency.
Further, I would like to inform that the Brand: ******* hats is Unclaimed and not yet registered.
To register the Brand, requesting the seller to use the link: ***************************************************** to proceed further.
In order to enroll for Transparency program, The Brand representative also needs to be a manufacturer of the product,capable of labeling all units produced. All products enrolled should have a UPC/ GTIN/ EAN.
If seller fulfill the requirements of the program, seller can apply for the program through the Contact Us form and someone from the team will get in touch with you.
Direct link to the Form: *****************************************************transparency/contactus?ld=TRUSGS
Initial Complaint
Date:02/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello!I am writing about Amazon's negligence regarding the lost item Reimbursement Policy.Amazon support does not have consistent practice regarding my request. In each case, I am consulted differently and given ambiguous, sometimes deceitful answers that deceive me. I want to remind Amazon of my reimbursement case details, and I am attaching below a text file of my request. I would like to note that Amazon accepted my documents in a case: Case ID *********** The case concerned the lost item reimbursement for the same shipment FBA16TCN5F7R. In this case, I only received reimbursement for 69 units out of 770 lost. You can see through the internal system that Amazon has approved my documents without any questions in last case. Now my requests for compensation are ignored, and support answered that the documents, namely the **** need to be corrected and appropriate for this shipment. Amazon needs to be more consistent in its practices. I suspected Amazon was trying to deceive me.Also, in one of the cases (??se ID - ***********/ respond from 01/30/2022) Amazon confirmed receiving 83 boxes in another warehouse; that is, their contents at least part of the contents should have been accepted. But according to our calculations and the expected quantity and type of goods, some boxes were not accepted. I also have an invoice confirming the number of goods sent to FBA, of which **** units were sent to the Amazon warehouse and 770 were lost. Out of 770 units, 69 units were compensated. I ask you to reimburse the cost of 701 lost units from shipment - FBA16TCN5F7R.Attachments:Appointment-ID Invoice Appeal BOL Sea-Invoice Screenshot Shipment summary
Business Response
Date: 02/25/2023
Greetings from Amazon,
We received your inquiry about missing units from the shipment ID : ************.
As communicated earlier on the Case ID's: *********** and ***********, for the reported missing units, there were no carton scans linking to your FBA shipment labeling, nor to the expected contents.
For this reason this inventory remains ineligible for reimbursement.Please note, we have also taken additional steps to attempt to locate your reported missing *************** across our network caused by possible shipment preparation errors.
We did not find excess inventory for your SKU nor similar SKUs.Our guidance is for you to reach out to your carrier for the accurate ISA ****** that PO 2SLQHH4Y was delivered on. Without an accurate ISA ******, we are unable to continue investigation.

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