Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,149 total complaints in the last 3 years.
21,664 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is charging me a subscription I never did for music and I never used conform informed by their own representative.They said they can only refund me for the last month, but because of my military trips and auto pay I didnt see I was being charged every month.I just want to be refunded for payments a subscription I never used.
Business Response
Date: 03/10/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im really sorry to hear about the inconvenience you experienced. To help you with this, we've issued a refund for the last 12 months' charges of Amazon Music subscription due to a lack of usage. You will see the refunds in your original payment method within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to log into my Amazon account on a new device, but it keeps sending a verification code to a phone number I no longer have access to at the moment. I called SEVERAL TIMES LAST WEEK, & was told to verify my information which I did. They asked me to verify 3 questions, the last 4 of a debit card I have on the account, the serial number on an ********************** device, or verify a charge ID from a previous purchase. I was able to verify all but the charge ID, seeing as how I haven't ordered through Amazon since last year, so I won't have that info. They're telling me none of the numbers on the back of my Echo Dot device are the serial numbers, but there are no other devices I have. I SIMPLY WANT TO LOG INTO MY CURRENT ACCOUNT, NOT SET UP A NEW ONE BECAUSE I CAN'T ACCESS A ***** NUMBER!! THAT IS RIDICULOUS WHEN ALL THEY HAVE TO DO IS CHANGE THE ***** NUMBER!! I'VE HAD NUMEROUS AGENTS HANG UP THE ***** IN MY FACE, TWICE TODAY ALONE!!! THEY ARE EXTREMELY UNPROFESSIONAL!!!
Business Response
Date: 03/01/2023
Hello ShaBraei,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB Complaint and I'm sorry to learn you're not able to login to your account.

We have escalated this issue to the accounts specialist team and the team has informed they were not able to reach out to you on the phone number that you mentioned in your BBB complaint details.

We'd request you to please help us with the following.

1. Phone number.
2. Preferred time for a telephonic discussion.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:02/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was refused a refund for an item I was charged for 4 days after I cancelled the order. It said on my account that it was shipped DHL eCommerce but the tracking number given was not valid. I tried several times to get a resolution with Amazon and the merchant and was told I had to "respect Amazon's policy". I had cancelled my Amazon account as a result of this horrible service. It was 3 years of bad service before I made this final decision.The account was under the username: ****************** (Tigerlily Love - which is me)The order # was 112-29876958432209 DHL eCommerce tracking #: ************* (this is the exact # I was given)Amount I was charged: $85.93 Order date: Febuary 4th, 2023 Arrival Date: February 14th - 21st, 2023 Item was a 36inch x 24 inch canvas print of a lavender farm with a barn and hummingbird. Contained a ********* quote.This is theft. The merchant said they cancelled my order and of course it never arrived. This is absolute theft of $85.93.
Business Response
Date: 02/28/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. The order number you provided is incorrect as we were not able to pull the order details. We'd request you to please help us with the order number related to your purchase and the email address of your Amazon.com account in which the order was placed.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 02/28/2023

Complaint: 19492472

I am rejecting this response because: the order # is correct. My account associated with my email is closed. Amazon customer service refused to issue the refund owed to me. I knew you wouldnt do whats right and moral Amazon. Thats why I reported you. To have something on public record about your business. Just go ahead and try to say that you dont know if its really me. You wont help me even when I call. Theft. 100% complete and total theft.

Sincerely,

Tigerlily Love
Customer Answer
Date: 03/07/2023
The order number is correct but I have closed my amazon account due to theft from the company. You owe me an $85.93 refund
Business Response
Date: 03/25/2023
Hello,

As you've mentioned that your account is closed, we're unable to view the order or its details to determine the issue.

Unfortunately, we're unable to issue a refund.
Customer Answer
Date: 03/27/2023

Complaint: 19492472

I am rejecting this response because:

Sincerely,

Tigerlily Love
Initial Complaint
Date:02/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/22/23 I paid $98 for a mint mobile sim card from amazon via prime for next day delivery. Item has not arrived. I spoke to a"lelani" at ************ customer service and she did nothing to assist me in resolving issue.I pay for Prime but often dont get prime next day delivery. Amazon has breached their contract and i am greatly inconvenienced by their misfeasance.
Business Response
Date: 02/26/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, I see that your Amazon order #***-5200538-5051441 was delivered on Friday, February 24. Additionally the replacement order #***-1732587-4744235 was also delivered on Saturday, February 25, 2023.

To make up for this inconvenience, our associate issued a $15 promotional credit to your Amazon account on Friday, February 24, 2023.

You can return your original item using this link: ******************************************************

Please visit the link below to find instructions and a mailing label for returning your order:

**********************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 02/26/2023
amazon delivered item unpacked and left on floor of elevator in my building. I informed amazon if such the same day. They sent another package the next day which I have not opened and will return if amazon pays shipping
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:02/24/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an order from Amazon and my dishes were broke, I tried to resolve the issue with the manufactuer, but they told me I had to contact amazon because they sold me the product. Amazon asked for pictures of the damaged goods and the damaged box, I did that and they told me they were invalid. I just want a refund.
Business Response
Date: 02/27/2023
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I've already informed you regarding the refund options that we have for the dishes.

The only option for the refund seems to be the gift card balance to your account.

If there was any alternative for the refund, I would have got it done for you.

Please confirm if the gift card refund is okay, I'll get it done.

Feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Arun
Amazon.com
Customer Answer
Date: 02/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:02/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good evening.I want to file a complaint about the negligent work of Amazon employees.I got a verification on my account.I was asked to provide a utility bill to prove my place of residence.I have provided the requested document many times, but they always have the same answer that they could not verify the document I provided.I strongly disagree with this decision and want to challenge it.As an attachment, I have provided a notarized translation of my natural gas bill in a supported language and format.The document I provided fully complies with all the requested requirements and shows all the requested information.I ask you to help **** need the Amazon team to check the document I provided and finally activate my account.Thanks a lot.
Business Response
Date: 02/27/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, *******, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 02/27/2023

Complaint: 19492176

I am rejecting this response because:
I provided exactly what I was requested for me.
The document provided by me completely shows all the requested information.
I provided a genuine and valid document.
Sincerely,

******************
Business Response
Date: 03/07/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, *******, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
***************************************************************************

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
******************************************************

If you have questions about our policies or the required information, you can contact us:
******************************************************

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
***************************************************************************
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
***************************************************************************
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
***********************************************************************
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:02/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb 23 2023 order was created and part of my package was delivered with one thing missing from the package and would like it to either be replaced or return my money. customer serves says there's nothing they cant do for me and the game cost $21.40 before tax order number 111-9754185-8017823
Business Response
Date: 03/01/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-9754185-8017823.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

Based on the information provided by the carrier, we're able to confirm that your items was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 03/03/2023

Complaint: 19492120

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:02/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello.I want to file a complaint about the negligence of Amazon employees.Last year I created a seller account and immediately after registration I received a verification.They asked me for a utility bill.I provided the requested document, but alas, every time I receive standard replies, which, alas, cannot help me in any way.It will soon be a year since I'm trying to activate my account.I ask you to help in this dispute.I want my document to be checked and my account activated.I want you to check this, as all the conditions that Amazon requires have been met on my part.I look forward to feedback.
Business Response
Date: 02/28/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, ******, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and **********. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:02/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So basically I had an item that was supposed to be sent to Amazon and another item that was supposed to be sent to Kolacraft. *** got the items mixed up in my item that was not Amazons, went to Amazon. Tracking Number is 1Z6V51597871940983, When I initially called customer service number they told me oh theyll find it and send it back to me and they sent another slip to pick up their item which they received and sent me my money back. When I saw that my item was received by ************************** center, I called Amazon backI called Amazon back and I requested they send the item that is not theirs back to me. They told me I had to go to the fulfillment center in ******** myself and get the item. I told him thats not what they told **** told him thats not what they told me initially to send me my item back because its not theirs. A supervisor then told me to try to call fulfillment center which theres no number for and tell them to send my item back. I want my item back. Or Amazon needs to send me my money back. Yes I did initially buy the item from Amazon however it was defective and had to go back to the manufacture. Amazon has no right to keep stuff thats not theirs. Also why are their customer service agencies telling you anything there needs to be some accountability. Im complaining about *** too but the difference is I was able to speak to someone at the *** place not be redirected to an outsourced center. Send my item back to me or give me my money for the item.
Business Response
Date: 02/28/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 02/28/2023

Complaint: 19492061

I am rejecting this response because:

Sincerely,

Ebi ***********

this is a computer generated response. My issue is not about an order its about you guys keeping an item that is not yours. Stealing my item.
Business Response
Date: 03/08/2023
Hello,

I'd request you to please help us with the order number of the return package which was intended to be returned to Amazon.

We're unable to locate any package using the tracking ID that you mentioned.

We look forward to hearing from you soon.

Customer Answer
Date: 03/08/2023

Complaint: 19492061

I am rejecting this response because:

Sincerely,

**************************
You guys send me an email saying you have it and accused me of stealing
Business Response
Date: 03/19/2023
Hello Ebi,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I am sorry to learn about the negative returns experience.

I have checked with our returns warehouse team and they've confirmed that the package was marked as "Different item" and it was destroyed.

However, we issued a full refund of order total $186.55 on February 16, 2023.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/20/2023

Complaint: 19492061

I am rejecting this response because: This rep does not know what is going on. I got refunnded for the bed because the bed was returned.

Sincerely,

Ebi ***********
Initial Complaint
Date:02/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I need your help.I sold on the Amazon marketplace.In December 2021, my account was suspended and I received an email from Amazon that I needed to verify my place of residence.Standard check, nothing usual.But here Amazon played a cruel joke on me, for 2 years now I have been sending various utility bills, each time with an updated date and each time Amazon rejects them.I strongly disagree with this decision as I am providing genuine, current, unaltered documents in supported English and in a supported format.One of the documents I provided as an attachment for Amazon to check.I ask you to assist in ensuring that the document I provided is verified in detail by a real person and my account is activated, since I did not violate anything and provided what was requested of **** also want to inform you that Amazon stole money from my account, in transactions it is indicated simply as (other), without any explanation, Amazon on August 29, 2021 deducted ****** dollars and ******* dollars from my balance.Amazon had no right to charge my funds, this action is illegal and violates my rights, since my account is under review and suspended not for violation of the rules, but for the usual proof of residence.I ask you to assist in the return of funds to my account and in the activation of my account.Thank you very much.
Business Response
Date: 02/28/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, ******, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and **********. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************

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