Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,549 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 27, 2022, I noticed three fraudulent charges on my Amazon Credit Card. These charges surpassed my available credit. I called the same day to speak with a representative. My old card was cancelled a a new card was issued but the fraudulent charges and accompanying interest charges have not been taken off my account. I have tried to call Amazon to follow up and I have not been able to get through. The wait time to speak with someone is ridiculous. I would like these charges and interest on these charges reversed from my account.
Business Response
Date: 03/16/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon investigation, for any bill or billing discrepancy you need to reach out to ********** as they are equipped to review your billing issues. Amazon does not have the ability to edit or change a customer's billing statement.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase an epro atv adult for my child because he is tall. I got it for Christmas. My child is too big for it. They send a youth, which did not state that. I have contacted both xpro and Amazon. I have been in contact since after Christmas since now. Amazon have not been very customer service to wards me. They keep telling me every week they will contact me. And every week I have to keep put my complain in with them. I thought customer comes first.
Business Response
Date: 03/07/2023

Hello,
We have reviewed the issue filed for the Order 112-1755023-5748202 and noticed that the Buyer wished to return the item .
Per Buyer, the item received was not of adequate size and hence a return was requested. The reason for return in this scenario, is due to remorse reasons.
Seller has provided return address to the Buyer on January 5, 2023 and asked ***** to return the item. Since the item was not returned within return window, the Claim was denied.
Per policy, Buyer is outside return window now and hence we are unable to reverse our decision on the Claim at the moment.
Customer Answer
Date: 03/14/2023
Good afternoon

I did reply to the email address you have in the email. I have stated that since I got the atv xpro for my son, for Christmas, he could barely fit in it. I have called Amazon and xpro. Xpro response was I spend $400to ship it back to them. They never gave me a shipping tag. I have called Amazon every week since Christmas. Everytime I called Amazon seems to not understand why I am calling. They never tried to resolve the issue. The only time I have gotten a respond from them was through you. They are lying. Ask them to show the transcript I have spoken to them and the email. Amazon is straight up lying.
Initial Complaint
Date:03/04/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order-Prime 2 day- on February 28th. that has not been received yet. When attempting to resolve after five attempts & the greater part of my morning, I finally got a ********** agent I could understand. However, that agent was rude half resolved my issue by reordering the products & then hung up on me while I was speaking.
Business Response
Date: 03/06/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon orders #***-5291153-1128206 and #***-4267392-1589819. Upon checking, I see that the replacement orders #***-5585224-0961017, #***-6264235-2962668 and #***-2360382-5052258 were delivered on Sunday, March 5, 2023.

Thank you for bringing this to our attention. It's disappointing to hear our customer service team wasn't able to resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************
Initial Complaint
Date:03/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon drivers continue to deliver packages to my address that are not for my address. I live in a duplex. Apartment A is in the front and apartment B is in the back. I have continued to complain to Amazon that the drivers are delivering packages for apartment B to apartment A and nothing has changed. This happens multiple times a day some days. I have gone so far as to put a sign on the door stating that "Deliveries for ******************* deliver packages for apartment B at side gate down the driveway" With an arrow pointing in the direction that they should be delivered. THEY STILL DELIVER THE PACKAGES RIGHT TO THE ***** This is unacceptable. It is a disturbance. It is not my responsibility to deliver packages. I do not work for Amazon.
Business Response
Date: 03/14/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for the additional information, I've forwarded the attachment to our internal team for review. Please check our findings below.

In order to resolve this issue we would need to have access the customer that resides in apt. B.

Resident of apt B would need to verify their address is correctly entered on their account.

I would also suggest apt B to update their address with detailed delivery instructions.

If apt B doesn't have the apt letter listed on account or detailed instructions could be the reason for the incorrect deliveries.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/14/2023

Complaint: 19539308

I am rejecting this response because: the company is accepting zero responsibility for their employees actions and making zero attempt at rectifying the situation. This is a continued issue that I have tried to resolve with them MANY times. They have passed the ball and are deflecting responsibility.

Sincerely,

*****************************
Initial Complaint
Date:03/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am tired of arguing with the company called Amazon and am adding the current conversations Hi! It's Amazon's messaging assistant again.So, how can I help?11:28 PM An item I ordered **** Optiplex **** SFF Computer Desktop PC, ***** Core i5 Processor, 16GB Ram, 2TB Hard Drive, WiFi, Bluetooth 4.0, DVD-RW, Dual 24 Inch LCD Monitors 11:29 PM Messaging Assistant | **************** Can you tell me a little more about what happened?11:29 PM Return or refund an item I got 11:29 PM Messaging Assistant | **************** Can I help with any of these options?11:29 PM Start return or replacement 11:29 PM Messaging Assistant | **************** Type a little about what you'd like help with so I can get you to the right ********:29 PM I have emailed the seller 4 times and the first time I told them the item received had one monitor with a cracked screen that was blinking and would not work. They said they would send a replacement monitor in 4 days time I waited another week. Then I emailed refurb company again. The emailed me back and said they had no more of that monitor in stock but if I would accept to different monitors they would send one right out. I emailed them back that I would prefer two matching monitors and if they send me a new set of another brand I will send the working and the not working back to them. I then waited another 10 days. So deliver on July 19 and today is Aug 29th. I contacted them again today. I however am fed up and ordered another system from another company. I am an independent contractor working from home and my lively hood and pay of **** a month depends on working functioning computers that arrive and function when I need them. Refurb does not qualify as a company I can depend on and since you back them as Amazon I am not sure I can trust you any longer either.11:40 PM Messaging Assistant | **************** Looks like this item was delivered on Tuesday, Jul 19.Sorry to hear there was a problem with this item.Looks like you can replace your item or return it for a full refund.Just so you know, our associates cannot replace a missing part or piece from an item.I can take you to the *************** where you can start a return or replacement.11:40 PM Yes, take me to ************** 11:41 PM Messaging Assistant | **************** Again, we apologize for this inconvenience.Do you have any questions about this?11:41 PM I have a follow up question about this 11:44 PM Messaging Assistant | **************** Looks like you already contacted the seller about this, and the seller has responded.I can take you to the ************** where you can view and reply to the sellers message.11:44 PM Yes, I'd like to go to the ************** 11:45 PM Messaging Assistant | **************** OK, you can view new messages in the Buyer/Seller Messages tab.11:45 PM Go to ************** 11:45 PM Messaging Assistant | **************** Were you able to get the help you needed in the **************?11:45 PM I need more help 11:51 PM Messaging Assistant | **************** OK, let me connect you with someone who can help you out with this.11:51 PM Yes, connect me to an associate 11:51 PM Messaging Assistant | **************** To get more help related to your issue, first you can start over.You can also chat or request a phone call. What would you like to do?11:51 PM Chat with an associate now 11:51 PM Messaging Assistant | **************** If you have details you think would help the associate, type them here.An associate will join the chat.11:51 PM S ****** has joined and will be ready to chat in just a minute.****** | **************** Could you please elaborate the query so that I can assist you accordingly in the best possible way? S11:52 PM Yes I have begun a return request on the computer from refurb dealer that was delivered on July 19th and through 3 emails they have made plans and promises but nothing has been received In truth I do not want to have to go through the return process I just want a set of working monitors which they said was being sent within 4 days of my first request I sent pictures of the cracked flashing monitor and here a month after my first email and three emails I am forced to request a refund I am not at all happy 11:56 PM ****** | **************** First of all, please accept my sincere apologies for the inconvenience caused to you thus far.S11:57 PM Other computer companies on here have been great but thus refurb whatever is lousy 11:57 PM ****** | **************** In this case, I'll contact the seller on your behalf and request a refund.S11:57 PM I really just want a set of matching monitor sent asap Like was a part of the order That they said they were going to send.Thank you just sick of waiting and have since ordered another that will be delivered the first but I really needed both So frustrating 12:00 AM ****** | **************** I can connect a call for you.May I have your phone number please?One of our internal representatives will assist you shortly.S12:03 AM Ok my home number is ********** 12:28 AM S **** has joined and will be ready to chat in just a minute.Shin | **************** Hello Thank you for contacting Amazon, This is Shin.Let me read the conversation above.S12:29 AM O K 12:29 AM Shin | **************** do you still want to speak with phones?S12:31 AM I just really want some resolution without Hassle I want that company I have been emailing to get me a working product like yesterday I am tired of trying myself - just get them to either refund me provide me a set of working monitors by this weekend 12:34 AM Shin | **************** As I can check here, These Item are came from a 3rd party seller/vendor.are you aware of that?3rd party seller/vendor are seller from our Amazon website and they have different policies from us,The only thing we can do is to contact the seller on your behalf, so that they are aware on what happened to this item, so i will contact them right now,would that be ok?shall I proceed?also according to seller:"We are truly sorry for the inconvenience you have faced As we are out of stock for exactly same model of monitor you received earlier.So if you do not mind and you are comfortable with different brand for the replacement monitor we can ship it on Monday.Please let us know so we can ship your replacement monitor as soon as possible "S12:35 AM I know and they told me they were going to do what I said above and provide me a new monitor but have not done as they said.You as Amazon allow them to sell through you so you do have some say when it comes to a bad egg or situation If you don't then ***be I should stop using you as well I should not be sitting with broken useless parts of anything when I paid 300 plus for something that works and at this point thier word means nothing 12:38 AM Shin | **************** I can understand your ****************** AM I am trying real hard to be nice here 12:39 AM Shin | **************** let me ask my support about this because we cant process a replacement since the item is from a 3rd party seller and they were the only one who have the inventory of that item since they also dont have now the item let me ask my support on what to do about this S12:41 AM if it is not taken care of one way or the other I will be contacting the better business about both you and refurb I know all about your third party B's and it does not hold water if ***** you the same way it does them Contact them and tell them what I said and get it settled by this weekend new monitors or a full refund I write very good letters and do customer service and ********************** for a living so I know how to proceed Thank you I have tried for 4 weeks now the nice way - I am now fed up and ****** off Have a wonderful night and all emails and chats have now been copied 12:45 AM Shin | **************** I've successfully contacted the seller on your behalf, please give them time for at least 48 hours to respond. When they reply, you can respond directly to their E-mail but, if you don't hear anything from them in 48 hours,we can file the A-Z guarantee claim,A-Z guarantee claim if a policy from the Amazon to protect you from the 3rd party seller/vendor I hope I was able to help with your concern for today? Is there anything else that I can help you with?Since I cannot see any resposne I will now end this chat. Thank you for contacting Amazon and Have a Great day!S12:53 AM **** has left. Thanks for contacting Amazon!Messaging Assistant | **************** Hi! It's **********************'s messaging assistant again.Shark NV360 Navigator Lift-Away Deluxe Upright Vacuum with Large Dust Cup Capacity, HEPA Filter, Swivel Steering, ************************* Tool, Blue Is this what you need help with?1:01 AM Yes, thats it 1:01 AM Messaging Assistant | **************** Looks like this item was delivered on Monday, Oct 10.Could you confirm what went wrong, so I can help?1:01 AM Didn't get it 1:01 AM Messaging Assistant | **************** Sorry to hear that. Tell me a little more about what happened.1:01 AM Package never arrived 1:01 AM Messaging Assistant | **************** Sorry it hasnt arrived.Looks like theres more than one item in this shipment.Ok, give me a moment to see what I can do.1:01 AM Get replacement 1:01 AM Messaging Assistant | **************** OK, lets review your free replacement before we confirm it.We'll send a replacement order to the original shipping address. You won't be charged for it.No need to return the order. You can donate, recycle, or dispose of it.Sound good?1:01 AM Yes, confirm my replacement 1:01 AM Messaging Assistant | **************** Done! Weve set up your replacement.We're sending a replacement order right away to the original shipping address.I can take you to Your Orders, where you can track your replacement.1:02 AM Go to Your Orders 1:02 AM Messaging Assistant | **************** Is there anything else I can help you with?1:02 AM Yes, I have a different question 1:03 AM Messaging Assistant | **************** So, what can I help you with?1:03 AM An item I ordered 1:03 AM Messaging Assistant | **************** Let's see. Could you select the item you're looking for from your recent orders below?1:03 AM Eyliden Mop with 2 Reusable Heads, Easy Wringing Twist Mop, with **** inch Long Handle, Wet Mops for Floor Cleaning, Commercial Household Clean Hardwo 1:03 AM Messaging Assistant | **************** Let me check on this for you.Depending on the shipping location, your estimated delivery date *** change before your item ships.I confirmed your order, its on track to be delivered by Tuesday, Oct 18.Sound good?1:03 AM I'm all set 1:03 AM Messaging Assistant | **************** Is there anything else I can help you with?1:03 AM No, that's all 1:03 AM Messaging Assistant | **************** OK. We'll post any updates and next steps in Your Orders.Before I go, I'd like to ask, did I solve your problem?1:03 AM Yes 1:03 AM Messaging Assistant | **************** Thanks, glad I helped!You can also leave a comment about how your experience went. This helps me improve.1:03 AM I'd prefer not to leave a comment 1:03 AM Messaging Assistant | **************** No ************ AM Messaging Assistant has left. Thanks for contacting Amazon!Messaging Assistant | **************** Hi! It's **********************'s messaging assistant again.Mango (Manglifera) Live Tropical Fruit Tree 12"-24"Is this what you need help with?4:25 PM Yes, thats it 4:25 PM Messaging Assistant | **************** Since your order is from an Amazon seller who handles their own shipping, your first step is to connect to the Seller Messaging Assistant.The Seller Messaging Assistant can quickly find a solution, or connect you to the seller if needed.4:25 PM Yes, take me to Seller Messaging Assistant 4:26 PM Messaging Assistant | **************** Is there anything else I can help you with?4:26 PM Messaging Assistant | **************** Hi! It's **********************'s messaging assistant again.BlackBerry - '*******' thornless - Rubus fruticosa - Live Plant Is this what you need help with?4:28 PM Yes, thats it 4:28 PM Messaging Assistant | **************** Since your order is from an Amazon seller who handles their own shipping, your first step is to connect to the Seller Messaging Assistant.The Seller Messaging Assistant can quickly find a solution, or connect you to the seller if needed.4:28 PM Yes, take me to Seller Messaging Assistant 4:28 PM Messaging Assistant | **************** Is there anything else I can help you with?4:28 PM Yes, I have a different question 4:32 PM Messaging Assistant | **************** So, what can I help you with?4:32 PM An item I ordered 4:32 PM Messaging Assistant | **************** Let's see. Could you select the item you're looking for from your recent orders below?4:32 PM Mango (Manglifera) Live Tropical Fruit Tree ***** 4:33 PM Messaging Assistant | **************** Looks like you contacted the seller already.When the seller responds, you will receive it in the message center, under the Buyer/Seller Messages tab. You will also receive an email notification if your email is registered with Amazon.You'll hear back from the seller by 3 PM PST on Wednesday, Dec 7. If the seller doesn't respond by then, come back and I can help you with next steps.Is there anything else I can help you with?4:33 PM Yes, I have a different question 4:33 PM Messaging Assistant | **************** So, what can I help you with?4:33 PM An item I ordered 4:33 PM Messaging Assistant | **************** Let's see. Could you select the item you're looking for from your recent orders below?4:33 PM Black Bat Flower Live Plant - Live Bat Flower Tacca ***************** in 2.5 Pot for Planting 4:33 PM Messaging Assistant | **************** Since your order is from an Amazon seller who handles their own shipping, your first step is to connect to the Seller Messaging Assistant.The Seller Messaging Assistant can quickly find a solution, or connect you to the seller if needed.4:33 PM Yes, take me to Seller Messaging Assistant 4:33 PM Messaging Assistant | **************** Is there anything else I can help you with?4:33 PM No, that's all 4:35 PM Messaging Assistant | **************** OK. We'll post any updates and next steps in Your Orders.Before I go, I'd like to ask, did I solve your problem?4:35 PM Yes 4:35 PM Messaging Assistant | **************** Thanks, glad I helped!You can also leave a comment about how your experience went. This helps me improve.4:35 PM I'd prefer not to leave a comment 4:35 PM Messaging Assistant | **************** No ************ PM Messaging Assistant has left. Thanks for contacting Amazon!Messaging Assistant | **************** Hi! It's **********************'s messaging assistant again.Purple Yard Long Bean Seeds 85+ Seeds, Asian Heirloom Yard Long Beans Seeds, Asparagus Beans Seeds, Phaseolus Vulgaris, Non GMO Is this what you need help with?4:36 PM Yes, thats it 4:36 PM Messaging Assistant | **************** So sorry about this. If you dont receive it by Thursday, Dec 8, please come back for a refund or replacement.You could also contact the carrier to resolve delivery issues. Would you like their contact info?4:36 PM No, I'll wait 4:36 PM Messaging Assistant | **************** Is there anything else I can help you with today?4:36 PM Yes 4:36 PM Messaging Assistant | **************** So, what can I help you with?4:36 PM An item I ordered 4:36 PM Messaging Assistant | **************** Let's see. Could you select the item you're looking for from your recent orders below?4:36 PM Lioder 20PCS Rare Black Pink Purple Hibiscus SeedsBlack Rainbow Giant Flower Tropical Seeds Hibiscus Tree Seeds for Flower Potted Plants 4:36 PM Messaging Assistant | **************** Let me check on this for you.Depending on the shipping location, your estimated delivery date *** change before your item ships.I confirmed your order, its on track to be delivered by Wednesday, Dec 14.Sound good?4:36 PM I want to update my shipping address 4:37 PM Messaging Assistant | **************** You can make changes to the shipping address from desktop or laptop computers. Please take into account that any changes could affect the estimated delivery date.When viewing your order summary in Your Account from a desktop or laptop computer, click on "View or edit order" and then update your shipping address.For more information on how to make changes to your shipping address, please visit our help page.4:37 PM Go to order summary 4:37 PM Messaging Assistant | **************** Is there anything else I can help you with?4:37 PM Yes, I have a different question 4:41 PM Messaging Assistant | **************** So, what can I help you with?4:41 PM An item I ordered 4:41 PM Messaging Assistant | **************** Let's see. Could you select the item you're looking for from your recent orders below?4:41 PM Black Beauty Beefsteak Heirloom Tomato Premium Seed Packet 4:42 PM Messaging Assistant | **************** Let me check on this for you.Depending on the shipping location, your estimated delivery date *** change before your item ships.I confirmed your order, its on track to be delivered by Monday, Dec 12.Sound good?4:42 PM I want to update my shipping address 4:42 PM Messaging Assistant | **************** You can make changes to the shipping address from desktop or laptop computers. Please take into account that any changes could affect the estimated delivery date.When viewing your order summary in Your Account from a desktop or laptop computer, click on "View or edit order" and then update your shipping address.For more information on how to make changes to your shipping address, please visit our help page.4:42 PM Go to help page 4:42 PM Messaging Assistant | **************** Is there anything else I can help you with?4:42 PM Yes, I have a different question 4:54 PM Messaging Assistant | **************** So, what can I help you with?4:54 PM An item I ordered 4:54 PM Messaging Assistant | **************** Let's see. Could you select the item you're looking for from your recent orders below?4:54 PM American Plant Exchange Sambac ************************ Live Plant, 6 Pot, Indoor Outdoor Air Purifier, Green ******* and ***** Flowers 4:54 PM Messaging Assistant | **************** Your package with this item has shipped and it'll arrive by Tuesday, Dec 6.And, you can always track your package for the latest status. Any questions about this?4:55 PM Track my package 4:55 PM Messaging Assistant | **************** Did you find the latest tracking status?4:55 PM Yes 4:56 PM Messaging Assistant | **************** Is there anything else I can help you with?4:56 PM Yes, I have a different question 4:56 PM Messaging Assistant | **************** So, what can I help you with?4:56 PM I need to change delivery zip code to ***** 4:57 PM Messaging Assistant | **************** I found some information from one of our Amazon Help pages that *** be able to help.Shipping to Addresses in ****** ** Within the Zip Codes ***** and *****: There are some restrictions when shipping to addresses within the zip codes ***** and ***** We can't ship the following items: Perishable or temperature-controlled items Liquids exceeding 16 oz...To learn more, check out our Shipping to Addresses in ****** ** Within the Zip Codes ***** and ***** help page.Did that answer your question?4:57 PM No, need more help 4:57 PM Messaging Assistant | **************** Let's see. Could you select the item you're looking for from your recent orders below?4:57 PM American Plant Exchange Sambac ************************ Live Plant, 6 Pot, Indoor Outdoor Air Purifier, Green ******* and ***** Flowers 4:57 PM Messaging Assistant | **************** Your package with this item has shipped and it'll arrive by Tuesday, Dec 6.And, you can always track your package for the latest status. Any questions about this?4:57 PM What if I don't want it anymore?4:57 PM Messaging Assistant | **************** No problem. Once it arrives, you can either refuse the shipment or return it for a refund.Have any questions about this?4:57 PM No 4:57 PM Messaging Assistant | **************** Is there anything else I can help you with?4:57 PM Yes, I have a different question 4:57 PM Messaging Assistant | **************** So, what can I help you with?4:57 PM An item I ordered 4:57 PM Messaging Assistant | **************** Let's see. Could you select the item you're looking for from your recent orders below?4:57 PM American Plant Exchange Sambac ************************ Live Plant, 6 Pot, Indoor Outdoor Air Purifier, Green ******* and ***** Flowers 4:58 PM Messaging Assistant | **************** Your package with this item has shipped and it'll arrive by Tuesday, Dec 6.And, you can always track your package for the latest status. Any questions about this?4:58 PM Track my package 4:58 PM Messaging Assistant | **************** Did you find the latest tracking status?4:58 PM Yes 5:00 PM Messaging Assistant | **************** Is there anything else I can help you with?5:00 PM Yes, I have a different question 5:00 PM Messaging Assistant | **************** So, what can I help you with?5:00 PM Agent 5:00 PM Messaging Assistant | **************** Ok, you can chat with an associate now or request a call back.You can also go to your **************** hub to fix most things or to search help pages. What do you prefer?5:00 PM Chat with an associate now 5:00 PM Messaging Assistant | **************** If you have details you think would help the associate, type them here.An associate will join the chat.5:00 PM S ****** has joined and will be ready to chat in just a minute.I need address delivery zip code changed on several items 5:01 PM ****** | **************** Hello ******* .This is ******. I am here to help you today.Hope you are doing well.S5:02 PM I need to change the zip code for delivery on several items 5:03 PM ****** | **************** ******* i understand you want to change Zip code on Several items .I sincerely apologize for the inconvenience caused to you.I can assure you that I am here to help and will do my best to resolve this.S5:04 PM One they tried to deliver today and one is to be delivered tomorrow They are plants and seeds so very important 5:05 PM ****** | **************** ******* please do not worry i will try my best to help you with this .Could you please help me with the order Id and the name of the items where you want to change the zip coeds so that i can check them for you .S5:06 PM Long bean seeds and plants 5:06 PM ****** | **************** Purple Yard Long Bean Seeds 85+ Seeds, Asian Heirloom Yard Long Beans Seeds, Asparagus Beans Seeds, Phaseolus Vulgaris, Non GMO is this one !Black Beauty Beefsteak Heirloom Tomato Premium Seed Packet Lioder 20PCS Rare Black Pink Purple Hibiscus Seeds"Black Rainbow" Giant Flower Tropical Seeds Hibiscus Tree Seeds for Flower Potted Plants Are these the items?******* i can help you change the Delivery address for Tropical Seeds Hibiscus Tree and Lioder 20PCS Rare Black Pink *** i know which address do you want these items to be delivered to ? S5:14 PM Messaging Assistant | **************** Hi! It's **********************'s messaging assistant again.HYSEAS ********** Round Throw Pillow, 3D Digital Print Comfortable Kids Funny Cute Wood Log Pillow Circle Seating Floor Cushion for Home, Couch, Sofa,Is this what you need help with?10:36 AM Yes, thats it 10:36 AM Messaging Assistant | **************** OK, looks like you requested a refund for this item, but we haven't received it back yet.Refunds are issued once returns are received by Amazon.For more complex orders, it can take up to 60 days to process returns and refunds.Did you return this more than two weeks ago?10:36 AM No 10:36 AM Messaging Assistant | **************** ********************** takes up to two weeks to receive returns and process refunds. Give us until then to get your refund to you. If you don't receive a refund after two weeks, please come back here for help.We'll send you an email as soon as we issue the refund.And you can always track your return and refund status.Is there anything else I can help with?10:36 AM Yes, I need more help 10:36 AM Messaging Assistant | **************** Sorry, but it looks like youre going to have to wait a bit to talk to someone over the phone.You can chat with an associate now or go back to your **************** hub to fix most issues. What do you prefer?10:36 AM Chat with an associate now 10:36 AM Messaging Assistant | **************** If you have details you think would help the associate, type them here.An associate will join the chat.10:36 AM ************** has joined and will be ready to chat in just a minute.****** | **************** Hello *******, I see you're contacting about a "********** Round".Let me look into this.Could you please elaborate your concern?M10:37 AM You can look at the details above and I received a return confirmation for like 17 dollars while I am returning 3 of the item that was ordered at one time the refund should be 3 times that amount as I paid 10:38 AM Marwan | **************** I'm sorry for the inconvenience you've experienced in this case.I can see that you returned this item yesterday.Right?M10:38 AM It does not give me the option of returning it 3 times and I need to make sure before I send this back I am getting the refund for all 3 yes 10:39 AM Marwan | **************** ************** AM and the confirmation for return states 17. and change where there are 3 or the item I purchased at 15 dollars each plus the shipping and I am returning all 3 as they were not what I ordered 10:40 AM Marwan | **************** I can see that the quantity of the "********** Round" costs $*****.M10:40 AM and there were 3 purchased 10:40 AM Marwan | **************** The 3 of them.Yes.I can see that.M10:40 AM so my refund needs to be sent for 3 times the 17 but that is not what the return confirmation states 10:41 AM Marwan | **************** ********* AM as they were 17 each 10:41 AM Marwan | **************** Let me double check.Thanks for waiting. Much appreciated.Now, i get it.The refund was issued for one only.So, please ignore this return label.I will issue another one.The refund should be $*****.Do you want to drop if off at ***?Are we still connected?M10:47 AM actually I have them scheduled for pick up 10:51 AM A ****** has joined and will be ready to chat in just a minute.*** comes to me as my nearest drop off locations is 30 miles away 10:52 AM ****** | **************** Hello ******* , Allow me a moment please to check the previous chat. A10:52 AM I live remotely 10:52 AM ****** | **************** Hope you and your family are safe and doing good.Thank you for your patience.Are you trying to return the whole order and contained items?A10:54 AM I am trying to return the order of 3 pillows that were not as advertised I got a refund notifications for 17 dollars when it should be 3 times that amount as I paid and the last question to me was did I want to drop it of and no I have *** come to me as I live 34 miles from the nearest *** store and they always come by my place with all deliveries and pick*** 10:58 AM ****** | **************** I'm really sorry for the inconvenience caused.This is definitely not what we want our customer to experience.However, No worries at all.I will do all my best to sort this out for you right away.A10:59 AM I think above the prior gentleman all ready had figured out that the refund should be ***** but I had to leave the room for a message and he was asking if I wanted to drop it off at the *** store and I came back and it was a different person - you and the answer is no I would like a pick up as always 11:01 AM ****** | **************** It's no problem at all.Is this the referred item (1 x OTOSTAR Pack of 4 Throw Pillow Inserts, 20 x 20 Square Cushion Inner Soft Fluffy Plump Stuffer Cushion Pads ***** ********** Pillow Inserts) ?As it costs $28.99 A11:02 AM No it is not that item it is the one that looks like a tree HYSEAS ********** Round Throw Pillow, 3D Digital Print Comfortable Kids Funny Cute Wood Log 11:05 AM ****** | **************** Alright, This item costs exactly $15.99.A11:06 AM yes and there are 3 I ordered together and want to return all 3 as they are not the floor pillow expected but little 12 in pillows that are of no use to us 11:07 AM ****** | **************** multiplied in 3 which gives us this price 47.97.A11:08 AM My receipt for refund came for ***** and it should be 3 times that amount which is why I started contact here pluse the shipping and the total was 51 it is in the above conversation 11:08 AM ****** | **************** Yes, I read it.It's a matter of confirming.A11:09 AM it came out to ***** total - yes confirmation was for 17 which is why I came here to make sure It was like the person initially handling the refund I requested online did not note there were 3 of the item this is what the email stated " Estimated refund: * $****** *> We'll issue refund to your Amazon account within 2 to 4 hours after we > receive the item"so I came online here to make sure we have it correct as I would hate to send 3 back and be reimbursed for 1 item and the online does not allow me the option of returning them separately Just want to make sure it is corrected 11:13 AM ****** | **************** Well, i can seperate them from my side.So you would like to have 2 returned instead of three?A11:14 AM No I want to return all 3 11:15 AM ****** | **************** Alright then.But ********** will charge alot from it.A11:15 AM I will order another 3 floor pillows that arethe size I want.11:15 AM ****** | **************** It will be $ ***** instead of $***** A11:15 AM No they do not charge it is ) for them to come out and pick up I have them here almost every day and no I am not paying a pick up fee and I am not travelling 34 miles to make a return not my error It will be ***** refund and you handle the pick up as you have done before otherwise I will purchase no longer from AMAzon and take my business elsewhwere Look at the business you get from me and see if that is worth it because I can simply order the replacements from ******* and **** and never use amazon again and cancel my Amazon that you charge me for each month 11:19 AM ****** | **************** I understand your concern.No worries at all.I will contact our relevant team regarding this right now.A11:20 AM thank you 11:20 AM ****** | **************** I will check with them the perfect solution.Thank you for your time, I really appreciate your patience regarding this matter.A11:24 AM ok 11:24 AM ****** | **************** I'm still talking with them regarding the situation.A11:24 AM ok just let me know because I will cancel that Amazon Prime right now if we need to do so and permanently close my account 11:25 AM ****** | **************** It's alright, I'm trying to figure out a way with them.I will inform you the final results right away.A11:28 AM I will be here How about this right now - CANCEL my AMAZON PRIME and close my account now - give me my refund for the last order I am returning of the 39 dollars instead of what you owe me the 51 dollars and then I will take it all to the BBB I am tired of this ignornace anyway - I get far better service from the other companies at this rate 11:32 AM ****** | **************** It's not **************** AM I get everything even my groceries delived I am elderly disabled and do not need AMAZON 11:33 AM ****** | **************** I'm constantly talking with the manager regading this.A11:33 AM I will not travel 34 miles to the nearest *** store and this is IGNORANCE and an AGGREVATION I do not need as a customer. I have been an ********************** customer for years andthis account has been utiilzed by me for over 10 years now but I sure as HLL do not need this - rally irritated and ****** off now Cancel my Amazon Prime now and cancell my last 2 orders I placed as well they were just placed yesterday for over 400 dollars and I can get them elsewhere as I do not want to deal with Amazon again So lets start all the cancellations now Cancel the orders I placed yesterday first then cancel my Amazon Prime 11:37 AM ****** | **************** I will transfer you myself to the relevant team, I surely explained them everything regarding the case and they're more than welcome to assist you.A11:37 AM then process the return order oh never mind I will keep the god **** pillows just cancel everything Cancel that order i placed yesterday NOW and then Cancel my AMazon Prime member ship NOW then close this god **** account NOW and all over a fricken pick up charge for a order - makes perfect sense to me but do it all NOW 11:40 AM ****** | **************** Would you please give them the chance to speak to you?A11:40 AM NO just cancel everything as requested above 11:41 AM ****** | **************** Alright.Allow me a moment please.Thank you for your patience.I cancelled the prime membership as requested.The order cannot be cancelled as it's in a very adanced shipping phase.A11:47 AM LIAr I just placed the order last night - cancel it NOW 11:47 AM ****** | **************** Here's a link where you can clsoe Amazon account: **************************************************** A11:47 AM LIAR I said CANCEL it now 11:48 AM ****** | **************** I'm really sorry, but it's not possible to cancel the order.A11:48 AM You are a liar and I said to CANCEL it now I just placed the order 10 pm last night and I know it is not shipping yet - Cancel it The better business bureau will be getting a full copy of this as well and I used to work for them so you will be dealing with it for some time to come 11:51 AM ****** | **************** I never said shipped, I'm saying it's in advanced shipping phase.A11:51 AM CANCEL the order now 11:51 AM End this chat They put my health in danger. I have filed a complaint with the company - I placed an order last night and want them to cancel it and they are saying they cannot do so. I asked for a refund for threee illows imporoperly advertised the refun was to be ***** and then they want to charge me a fee for the pick up of the items - I live 34 miles from the nearest return facility and am disabled and they want to charge me basically half my refund for the pick up - basically Amazon is a company that gets away with ripping off customers all the time and the online teams that handle things are incompetant and useless. I have worked in customer service for years and this company has none.
Business Response
Date: 03/07/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-5800897-9470648. Upon checking, I see that the order is too old, so we are unable to file an A to Z guarantee claim now. Regarding the order #***-6370565-3207425, since you've chose ********** to return the items, there will be a return shipping fee which we won't be able to waive off or refund.

Our ********************* guides you through the return process and will present you with multiple options for a return shipping label:

**************************************

Your Amazon order #***-6755438-9408229 has been already shipped, so we won't be able to cancel it. Please note due to the volume of packages we ship each day, it's impossible to locate and pull out a single package once an order has entered the shipping process. We are therefore unable to make any changes to an order after this point.

It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Eureka vacuum from Amazon.I saw another one I liked better. I called customer service and they told me to just refuse the eureka vacuum and the Amazon driver would take it back. I did refuse the eureka vacuum and the driver took it back. I have it on security camera. I called Amazon and told them and they said the Amazon marked it as delivered so they cant refund me. I told them I have it on video and they said to file a police report . The police **** said this is an Amazon situation with an Amazon employee that I cant file a police report. I want my money back. I have the video still and Amazon refuses to *******.
Business Response
Date: 03/12/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-4320864-2190605. Upon reviewing, I see that our records show that this item was delivered to the correct shipping address on Monday, February 27 and no information showing this item (Eureka PowerSpeed Bagless Upright Vacuum Cleaner) was rejected.

Unfortunately, we are unable to issue a refund on this order at this time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/12/2023

Complaint: 19539300

I am rejecting this response because:I already sent a picture of the Amazon driver taking the Eureka vacuum with him. I have the full video of him taking it away but no one will *******. I want a refund. I was told to file a police report, after my police **** viewed the video they stated this is an Amazon driver taking the vacuum not some stranger off the street. It does not meet the criteria they said of theft when it was Amazons employer that took the vacuum.

Sincerely,

***********************
Initial Complaint
Date:03/04/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called Amazon about 4 or 5 times about a dispute that I'm involved some transactions about me not receiving the orders yes I realized that they were motivated the 90 days but the 1st person I talked to told me to contact customer service and they take care of me so about 4 or 5 people Later they tell me that they are going to send my case to the financial department to try and help me out and resolve my issue I keep telling them over and over again what my issue is I've sent them documents about the orders that I did not receive and all I keep getting told is that I will have to keep waiting 2 or 3 business days and I will hear back from somebody and I have yet to hear anything back from the finance department and it's really starting to get aggravated because nobody is helping me resolve my issue and so I do not know what to do at this point other than file I can play it on ABB because I'm not getting help with any type of Resolution to my issue
Business Response
Date: 03/08/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:03/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The item listed was ordered and return by me the customer with the carrier **** I received a refund on 11/29/2022 and only to be charged again for the same item on 12/26/22. I contacted Amazon to which the customer service representative stated that they haven't received the item and I should give it some time and call back in February. I filed a dispute with my credit card company discover. Fast forward to now in the month of March there's a new charge again charging me for the same item as discover which is the card I used was unable to resolve the dispute. I don't have the receipt anymore from *** with the tracking information as I trashed the receipt when i received the credit. I was told to contact *** for a reprint of the receipt. However, *** stated that they're unable to reprint a receipt as they don't have access to the receipt once they're filed. I've uploaded a picture that shows the refund and another where I was charged again on March **** Order number: 114-7067650-5943469 -- Order date: 11/17/2022 20:40 -- Disputed amount: ***** USD -- Items in order: 1 of (UGG Unisex-*************** Weather Fashion Boot) for ***** USD
Business Response
Date: 03/08/2023
Hello *******,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It appears we received INCORRECT ITEM instead of the correct item, in your return of order #***-7067650-5943469.

Please reply to the email you received on December 26, 2022 with the Subject Line Youve been charged for UGG Kids T CHELHAM Weather

Thank you for understanding.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 03/15/2023
Unfortunately it appears that Amazon is refusing to revert the charge citing that they've receive the wrong item. I knew what I've purchased and what I've returned so if they've haven't received the item or received the item I shouldn't be at fault. I'm sure I've given the carrier the correct item to be returned therefore I shouldn't be penalized for it if they've indeed received the incorrect item why not return it to the customer instead of discarding it and charge me for something that is no longer in my possession.
Initial Complaint
Date:03/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Amazon I am here to inform you because you are disable on my amazon developers accounts for no reason saying that you're not available to reinstate it on our amazon developer accounts?I wanted to you is to reinstated it on my developer amazon accounts on rights back?
Business Response
Date: 03/21/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. To help you with this, we have decided to reactive your account. You may resubmit your rejected or suppressed apps by visiting amazon appstore developer portal. If your app or its metadata are not unique from other apps you have previously submitted or app that lists the prices has an unreasonably high list price, it will be subject to removal again. Please update your app(s) to ensure that it complies with our Content Guidelines *****************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:03/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was having trouble with one of their sellers. the product was defective and I couldn't get satisfaction from them their product came in two boxes (heavy) these people would only give me one prepaid label. So Amazon told me they would give me a refund back on my debit card so I trusted what they said and sent the box which cost me 182 dollars. I have several emails from them stating this. I sent the receipt like I was suppose to. I called twice to make sure about it then when I didn't here from them I called a third time and was told they would give it in promotional credit instead of a regular refund. They're promotional credit it junk because you can not use it on what you want to use it on I have four adults that use that sight and no matter who buys what it automatically uses the credit. There is no way to uncheck to say no I don't want to use it on this it will anyway. I am no satisfy with them giving my refund in that way.
Business Response
Date: 03/07/2023

Hello,
We have reviewed the issue filed for the Order 113-4743710-1427446 and noticed that the Buyer has received a damaged/defective item.
A full refund for the Order has already been issued to the Buyer on March 3, 2023 . Since ***** is eligible for return chare reimbursement , we have issued the return charges involved for this order. Buyer has been refunded with USD 182.40 on March 6, 2023 in the original payment method.
In summary, Buyer has been refunded for the Order value and the return shipping charges and the amount was processed in the original payment method for this order.
Sincerely,

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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