Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,543 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two emails from Amazon representatives saying that $31.50 would be issued to my gift card balance as a courtesy because of a web site problem at the time I placed an order at 7:18 PM Pacific Time on 3/2/2023. At the time I placed the order, before I hit the pay button, I reviewed the order and the delivery time said it would be between 9:00 PM and 11:00 PM Pacific Time on 3/2/2023, which I was depending on. *AFTER* I hit the pay button, the summary page said the delivery would be the next day. I called Amazon to complain about this and they said there was a known glitch on the web site which caused this and that they would issue a courtesy credit of $31.50 to my Amazon gift card balance. The second email I received from them said to wait up to 24 hours for the gift card credit to appear. I waited 24 hours and checked my gift card balance and there was no credit to it. I called Amazon again about this and they would not resolve the issue, they refused to issue the credit.
Business Response
Date: 03/06/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund promised for $31.50 to the gift card balance.

I apologize for the inconvenience that you've experienced in this case.

I've added the gift card balance of $31.5 to your Account. You can view your balance and usage history in Your Account here:

*************************************************

I see the gift card balance on your account for $31.50.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 03/06/2023

I wasted a lot of time on this and it was very frustrating. But I accept Amazon's resolution. Thank you
Initial Complaint
Date:03/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-8371584-2249010 ORDER # ***-5253025-9099406 ORDER # ***-0119720-3310642 This has been an incredibly frustrating, ridiculous process. I submitted orders on Amazon on 2/16 & 2/19 & they were all delivered together the same day, 2/21, in a big box. Upon opening my door & grabbing the package I noticed a large hole in the box, tape loosely put on, & on one side-end the tape was cut. I proceeded to open the box to find several items missing & only a few inside. The few inside were big items & the ones missing were all small items that probably fell out of the rip in the box. In addition the items inside were dirty & had sticky residue all over them. I've ordered from Amazon many, many times over the years & this is by far the worst delivery. I then contact support, who tells me they will escalate it to a higher department to resolve my issue. I received said email, followed their directions, & continued to receive emails that were obviously copied & pasted robot answers that didn't make any sense. After many back & forths, I answered all questions, provided all pictures asked, filled out so many forms/details just to continue to receive robot answers, one of which said to contact chat support to resolve the issue. Which I then did, again, only for that person to tell me that the person who emailed that made a mistake because it had to be solved by a different department. I then email back & forth some more just to be told that nothing can be done because of their "risk of loss" policy & told me to consider "a more secure shipping address". Also, that I had "too many missing orders" when the other only missing order was part of an order CLEARLY delivered to wrong address several months ago. HOW IS THIS MY FAULT I JUST WANT MY ITEMS. At this point, all I want is a refund of the items that are clearly MISSING. This was a personal order too which has made this HIGHLY embarrassing. I wasted an entire day doing everything I could just to be treated horribly.
Business Response
Date: 03/16/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. A careful review of your account reflects that the correct information has already been provided.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/16/2023

Complaint: 19540385

I am rejecting this response because: company says somehow the customer is responsible for delivery issues and is a part of their risk of loss clause. Absolutely ridiculous and doesnt make any sense. Very disappointing.

Sincerely,

*****************************
Initial Complaint
Date:03/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon Account Specialist agent ,I am writing to appeal the recent locking of my Amazon account. I have been a loyal customer of ********************** and have never had any issues with my account until now. I was shocked to find out that my account was locked for suspicious activity without any apparent reason.I have been placing orders for almost a month without any issues and have always provided accurate and up-to-date billing information. However, despite my best efforts, my account has not been unlocked yet. I have been in touch with your Account Specialists and have provided billing information multiple times, but it seems that my requests are not being addressed in a timely manner.I am kindly requesting that you take a closer look at my account and review the information that I have provided. I can assure you that all of the information I have provided is accurate and up-to-date. I would greatly appreciate it if you could unlock my account immediately so that I can continue to place orders with Amazon.As a loyal customer of **********************, I am confident that you will do everything possible to help me resolve this issue. I look forward to hearing from you soon and thank you for your attention to this matter.*********,
Business Response
Date: 03/16/2023
Hello ****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website.

If you want to continue using Prime benefits, please re-subscribe. Thank you for your patience and we are sorry if any inconvenience was caused. We will notify you by email when we send your orders.

We have already notified about account **********. Please review to email sent on Tuesday, March 14, 2023 at 8:24 AM (PDT) with subject name Your Amazon.com account has been reinstated

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:03/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for Amazon Prime subscription. One of the reasons is for Prime Shipping, which is advertised as 2 day free prime shipping (************************************************************************************). However, I put something in my amazon cart today that was labeled "prime" and the estimated shipping time is **** days. This is a false claim and feels like fraud. Amazon help page (************************************************************************************) indicates that 1 or 2 day shipping is free and part of subscription for ** contiguous states. I live in ********. This is a trend, happening to me for at least 6 months. And others are reporting this issue: ************************************************************************************************************************************************************************************************************ BBB ask Amazon to prove what % of customers in contiguous US actually getting 2 day shipping on Prime items? And/or force them to update help pages and advertisements to be truthful and honest about shipping speeds?
Business Response
Date: 03/06/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. I can understand your concern, however our delivery estimates are based on the item's availability and the delivery speed you choose. The most up-to-date delivery date for an item will be displayed during checkout.

If an item isn't readily available, selecting One-Day or Two-Day Shipping will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.

We've not changed the available shipping speeds for Prime eligible items. We've updated the Prime messaging on items not available for Two-Day Shipping due to special shipping characteristics. Items that cannot be shipped within two days will now have a message adjacent to the price on product detail pages and checkout indicating there is Free shipping (4-5 days) or that Prime shipping is available once in stock or ready to ship.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over a year ago I reached out to Amazon because the app wouldnt let me sign in so I had to call support. I said it looked like I may had, had two Amazon accounts except one was just my phone number and the other was my name and email and phone number. I called and asked if I was being charged for both and the lady said no over a year ago. So I checked the bank statement recently and called Amazon and spoke to another customer service person today on 3/4/23 and she said she sees I am being charged twice and in fact I do have two accounts. I asked for a refund because I was told the wrong information over a year ago.The first time a lady was helping me resolve my issue with a refund but it got disconnected and they did not call me back. So I had to call again and explain the situation. They confirmed I do have two accounts one is the one I use all the time and the other is not used at all and only associated with my phone number even though my phone number is also on the one I use all the time.Now Im on hold with a person from Amazon not helping me resolve my issue and is saying he cant do anything and said a supervisor wont speak to me and then put me on hold its been over an hour intentionally. Instead of the year I was asking for I now want a full refund because they are playing games.
Business Response
Date: 03/06/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking I see that Prime Membership on your mobile number account was already cancelled and 6 charges have been refunded.

Refunds will reflect in your original payment method within 3-5 business days.

Thank you for bringing this to our attention. It's disappointing to hear our customer service team wasn't able to quickly resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/06/2023

Complaint: 19540134

I am rejecting this response because: it was being charged since May of 2021 and I realized in November/December of 2021 and called to specifically asked if I have two accounts that are being charged and the lady said no and double checked my main account has my name phone number and email, the other account only had my phone number. Multiple people on your team agreed that its weird that the other account of just my phone number was also linked to my main one with the the same phone number. I was on hold for over an hour by one of your team members intentionally and a manger said he was going to look into it on top of being on hold the first time for an hour and having it disconnect. I now want a full refund from May of 2021 for wasting so much of my time. Also in the beginning I understand that maybe it was my fault and thats why I was being reasonable and only asking for a refund since I called November/December of 2021 and asked if I am in fact being charged twice. So that would be 16 month refund as it is now March.

Sincerely,

***********************
Business Response
Date: 03/10/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this to our attention. It's disappointing to hear our customer service team wasn't able to quickly resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.

Upon reviewing, I see that prime benefits were used in August 2022, July 2022, June 2022, May 2022, April 2022, February 2022, January 2022, November 2021 and October 2021, so we are unable to refund these charges. To help you with this, I've issued refund for remaining 8 charges. The refunds will reflect in your original payment method within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Autel Maxi Charger from Amazon for $472.97 on 11/25/22. I initiated a return on 1/23/23 and dropped off the item in original condition on 1/28/23 to an Amazon Hub. The business committed to provide me with a refund to the original credit card used within 30 days of the return. The nature of the dispute is that instead of crediting the purchase credit card, Amazon automatically issued a gift card balance for the purchase amount. I have made 3 calls. The current amount in the gift card balance reflects the credit I received for the return, but I wish to receive a credit to my original purchase credit card. On my last call with Amazon, I was told that such a Special Case Refund was no longer an option in their system and that the money would be lost if I pursued this request further. If more detail is needed, please contact me at ************.
Business Response
Date: 03/07/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-7529045-2901047. Upon checking, I see that you've chosen Amazon gift card as the refund option while creating return for the item. Please check the return confirmation email sent to your email address on Monday, January 23, 2023 at 6:57 PM (PST).

Unfortunately, we are unable to resubmit the refund to your original payment method.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/07/2023

Complaint: 19540052

I am rejecting this response because:

when I processed the return of this item, I did not select a gift card option for the return, rather, the email DEFAULTED to gift card without my knowledge. I was not given a choice. I find this practice very deceptive. The details of the refund continued to indicate that the balance would be credited to my credit card in approximately 30 days. I made a subsequent purchase for $57 which automatically came out of the gift card balance WITHOUT MY KNOWLEDGE. I spoke with two supervisors who said I could return the $57 items in order to have the original refund be credited to my credit card. On my second call, a supervisor credited the $57 back to my account. He said I should wait a couple of days and then call back and ask for the prior gift card withdrawal to be un-redeemed. The full amount of the original purchase is in my account. I have twice been told that this refund can now be issued to my credit card. The most recent representative I spoke with said that if I persist in asking for the refund to be applied to my credit card, that I would lose the money entirely. THIS IS A DECEPTIVE BUSINESS PRACTICE IN WHICH REFUNDS DEFAULT TO GIFT CARD BALANCES WITHOUT GIVING A CLEAR CHOICE TO THE PURCHASER. I have twice been told by supervisors that the refund can be issued. The full amount of the original purchase is in the gift card balance. Please issue a refund to my purchase credit card.

Sincerely,

***************************
Initial Complaint
Date:03/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a 3rd party seller on Amazon. My account was deactivated after Amazon found relations to my friends suspended accounts. They continue to demand evidence that I once owned the accounts or had account rights but no longer own it or no longer have account rights. Im unable to effectively appeal using their tools because the documents theyre requiring do not exist & I will not forge them. I can only assume the relation was determined by connection to my computer & IP address, because we are not involved in shared business endeavors. I did allow my friends to access their selling accounts on the same computer & internet I use for my own account when they were travelling in my area. Ive provided Amazon with evidence by way of affidavits, business details for each party that has become entangled,& a clear explanation of these links. Ive not violated Amazons multiple accounts policies; it just seems proper investigation isnt taking place.
Business Response
Date: 03/07/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 03/06/2023.

Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:03/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on february 9 2023 i purchased a Titan Fitness Straight Barbell 70 lb. Cold-Rolled Steel Chrome Finish Rubber Fixed from amazon.com, item arrived in a destroyed cardboard box but item was in good condition, unfortunately the weight of the bar was too heavy for me so i decided to return it and purchase one with less weight, i went to the return process in order to get a QR code and schedule a pick up but the seller only gave me a return label and i have to buy a new cardboard box that cost around $17 and drop the item , as i said item was too heavy so i contacted amazon customer service to schedule a pick up i did it 3 times and the third time a representative said, ok you are facing only problems with the return so i proccesed a refund and you will get your money back in 5 days, after 5 days nothing i contacted amazon again and the representative said to me, i can guarantee you will get your refund, ok i trusted them and i discard the item but untill now more that 3 weeks i dont have my money and the item , i lost $166 usd and nobody is doing nothing, please i need help on this and i want my money back, im attaching the amazon representatives conversations
Business Response
Date: 03/06/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-2445509-8113059. To help you with this, I've filed an A to Z guarantee claim for a refund. Claim confirmation email was sent to your email address on Monday, March 6, 2023 at 8:44 AM (PST).

Please note refund requests can take up to one week to investigate. Once we have made a decision, we will notify you via email.

Thank you for bringing this to our attention. It's disappointing to hear our customer service team wasn't able to resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************
Initial Complaint
Date:03/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is charging me for Amazon ***** Marketplace when I had asked them numerous times to remove me from this platform.My store name is the fashion hotel.Please fix this immediately and refund me asap.
Business Response
Date: 03/07/2023
Hello The Fashion Hotel,

The subscription fees for to your account have been waived, and your account balance is currently JPY 0.

To learn more about subscription fees, visit "Why am I being charged a subscription fee?":
*******************************************************************;

To learn more about our policies, visit "Selling Policies and Seller Code of Conduct":
**************************************************************
Thank you,
Payments Specialist
Amazon

Customer Answer
Date: 03/12/2023

Complaint: 19539739

I am rejecting this response because:
I still see Amazon ***** in my Amazon Seller Central. I want this completely removed and stop charging me for Amazon ***** every month.

Sincerely,

*********************************
Business Response
Date: 04/12/2023
Hello from Amazon,

Please ask the Selling Partner to provide the proof of charges placed on JP account along with Merchant Token of JP account.

We will proceed when they write back to us.
Customer Answer
Date: 04/15/2023

Complaint: 19539739

I am rejecting this response because:
My account has been continuously being charged every month ( screen shot attached of this month ) when I have repeatedly been asking Amazon to STOP and CANCEL The ***** Account !
Does Amazon listen to their Sellers? Cancel the Amazon ***** Account!

Sincerely,

*********************************
Business Response
Date: 04/19/2023
Hello from Amazon,
Please ask the Selling Partner to contact Selling Partner Support regarding this issue.
Customer Answer
Date: 04/22/2023

Complaint: 19539739

I am rejecting this response because:
Amazon has not resolved my complaint instead this message is rerouting the problem for me to contact Amazon support which I have already done and still no resolution.
Remove me from the Amazon ***** Central platform IMMEDIATELY.

Sincerely,

*********************************
Business Response
Date: 06/06/2023
Hello from Amazon,

I understand the Selling Partner has contacted you to close their account.
They need to first downgrade their account to Individual Plan.
To downgrade their account to an Individual selling plan, please ask them to click Downgrade in My Services. For more information, see Selling plans.

If they choose to close their account, please ask them to go to Settings, choose Account Info and click Close Account, to request account closure.

Please ask them to refer to the help page for more information: ******************************************************************************
It's essential that the help page mentioned above is referred before closing the account to avoid any issues in the future.
Thank you contacting **.
Customer Answer
Date: 06/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:03/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a floor cleaner used on Amazon and they are saying I returned a different one. I did not I returned the exact broken one they sent me, now they are refusing to refund me my money and it's messing up my credit because I purchased it using affirm.
Business Response
Date: 03/16/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. To be considered for review, the Incident Report has to be completed before this date: March 19, 2023. Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date return item was shipped. (MM/DD/YYYY):_______________

4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc.):_______________.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________.

6. Have you experienced prior issues with returning items to Amazon?_______________

Thank you for your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************

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Business Response

Complaint statuses

Business Response

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Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

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