Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,549 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/04/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was using amazon.ca customer service chat bot to resolve an issue. The chat bot was not capable of resolving an issue I was having, so asked if I needed to speak to someone. I indicated yes. I was connected with a live customer service rep. ******* of routing my call to ****** I was routed to ******* Washington, which resulted in an international phone charge of $30.40 with my ***** mobile phone carrier account. My complaint is I shouldve been routed to a ******** customer service representative. When the ********************** representative saw that I was an amazon.ca customer, he/she shouldve immediately recognized that I was calling from out of country and routed me to an amazon.ca customer service representative. It is responsibility of amazon.ca to make sure that its calls are routed nationally not internationally, as this resulted as a charge to my mobile phone bill. After spending thousands upon thousands of amazon.ca, I think Amazon would have the business acumen to realize that compensating me for their mistake to the tune of a mere $30.40 is a lot cheaper than it will ever be to win me back as a customer. I want ************************* to issue me a credit for $30.40 for accidentally routing me to an international call center.
Business Response
Date: 03/06/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I understand that you were charged $30 for contacting Amazon support.

You might have contacted from Amazon.com, which can result for the charge. However, please do not worry I have issued $30 gift card to your Amazon.ca account. Your gift card balance will be automatically applied to your next eligible order. The current gift card balance on your account is $30.00.

You can view your balance and usage history in Your Account here:

*************************************************

In future, please do contact our partner site, Amazon.ca for any issues, as our international websites operate independently.

You can contact them directly at: *****************************************************************************

Hope this helps!! We appreciate your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 03/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:03/04/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 17th, 2022, I ordered 3 tubs of laundry detergent. Initially the order was supposed to be delivered by Dec 31st, but it has been tagges as "running late" on the app, ever since. Today, March 4th, I realized I had never received the order and contacted Amazon to resolve the issue. After **** an hour in chats and calls, I have been left without anything. The company claims the item is expired and that I waited "too long" to contact them. They were going to "try" and refund my money, like it was a favor. It is NOT my responsibility or my job to keep track of Amazon orders. They are paid to deliver, both a service and a product, and have failed to do both. They have also wasted my time, and that comes with consequences. AMAZON needs REPLACE the items, REFUND my money, compensate me for time and trouble (according to their own terms of service) AND APOLOGIZE. This is the bare minimum.
Business Response
Date: 03/07/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive your items from the Order ID: *******************.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that this order is older than 45 days therefore refund will not be available.

However as an one time exception for you we are able to issue the refund for $29.90 to your Amazon gift card balance. Please let us know if this works for you.

Please feel free to contact us directly by replying to ***********************************************.

Your patience and understanding are greatly appreciated.

Regards,
Pratap
Customer Answer
Date: 03/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *********************************
Initial Complaint
Date:03/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I woke up to my Amazon account being on hold. This is frustrating and disappointing as I have been a paying prime member since august of last year. I use amazon prime to purchase many many things and dont understand why I was locked out of my account. I have few items I need to return but cant anymore because I am locked out of my account now. I am the account holder and owner and the **** card ending in ****** and expires on 4/27 is mine and under my name. Amazon has not helped me restore my account which I pay monthly for with my prime membership.Please help me access my accounts again. I have proved proof of my payments for amazon prime each and every month.
Business Response
Date: 03/15/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-03-09 confirming account reinstatement.
Customer Answer
Date: 03/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:03/04/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding AWS account ************, associated with the following email, which I no longer have access to: ******************* I work for a large Enterprise that is one of Amazon Web Service's (AWS's) biggest customers. There was a use case in which someone asked to use a sandbox account not associated with our Enterprise AWS Organization, and I allowed them to experiment with KMS resource policies in my account. Unfortunately, one of the resource policies' restrictions (for the following Key ID: ************************************* that they created blocked everyone from accessing it, which means no one could delete the key, either. Amazon Web Services has been charging me for this key for a year now. I've opened FOUR CASES with them over the past year to get help deleting this key that I don't have access to and cannot delete, and they refuse to help, always citing, "Oh, we can't delete resources on your behalf..."My phone was also accessed by someone else, which contained both the password for the account's root email as well as MFA on it, and I lost access to both. I've repeatedly informed Amazon that I do not have access to log in as root to my own AWS account anymore, to delete that key that they keep charging me for, or even to close the account. Frankly, it is a risk for this account to be open when I don't have root access to it anymore. I asked for help either resetting my account details so I can close the account or else that they close the account on my behalf, since someone else now has the account details and I do not. They have refused repeatedly and will not even stop charging me for the key that I cannot delete. This is fraudulent behavior.
Business Response
Date: 03/23/2023
Hello Ms ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We have connected with our internal partner team, who have provided the following:

The customer has opened 4 cases since June'22, and has seemingly stopped communication with AWS Support each time once they're informed that there is no sign of account compromise and they'll need to take manual steps to resolve their account access issue. As of March 15, the support specialist working on Case *********** has sent a 2nd email request for further details, as they have not had any customer response since March 07. At this time, Support can not move forward unless the customer provides those details. While we understand the customer wants a convenient and speedy resolution, they'll need to follow the recommendations from Support or they'll continue to pay for the *** on an inaccessible account.

There is no additional action for us to take, as Support has handled this case per policies and resolution is dependent on customer cooperation. Thank you.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 03/25/2023

Complaint: 19538642

I am rejecting this response because: This is completely inaccurate. Amazon Support repeatedly sends its responses TO THE COMPROMISED EMAIL ADDRESS that I no longer have access to, and have not had access to for over a year now, and then claims I am not responding. I have noted at least a dozen times now over the past year that I have no access to this email. It is impossible for me to "prove" that my email was compromised, along with my ***, when my phone was broken into. They repeatedly ask the same questions, over and over, and instruct me to "use my ***" or provide useless information on how to reset the ****** all of which involves access to the email address I have already stated I don't have access to.
I've also repeatedly asked them to either close my account on my behalf, remove the *** from my account, or else associate the account with an email I do have access to, and they have been no help at all.

Sincerely,

****** (nana) High

Business Response
Date: 04/04/2023
Hello ******,

Further to our previous correspondence,

We've concluded our investigation of your request. After careful consideration, we've determined that we are unable to provide you with access to the account or its resources. Under our Shared Responsibility Model, our customers are responsible for the administration of their accounts. We know customers care deeply about privacy and data security, and thats why our customers retain control of what security they choose to implement to protect their own content, platform, applications, systems and networks, no differently than they would for applications in an on-site data center.

If you wish to appeal this request, you may serve a valid and binding legal demand on the applicable *** Contracting Party (as defined in the *** Customer Agreement), instructing *** to take the expected actions. The legal demand should contain the specific *** account(s) and resource(s) in question.

Should you choose to take legal action, please note that the **************** team will not have visibility on the status of your legal actions, including whether *** has been served. Please consult with your legal counsel for any legal questions you may have.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:03/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a guitar listed as to be delivered by Amazon 2/17/23. On the 27th of Feb.. I recieved a notice that it had been delivered. It had not, which was verified by our ring doorbell. I have contacted Amazon customer service about this several times, and, depending on who I spoke to, recieved answers from it had been delivered to an address in VA, to the delivery person made a mistake and it hasn't been delivered yet, and I'll need to wait until April 7th, 2023 to see if it arrives. Additionally, I have been hung up on by representatives refusing to transfer me to someone who can actually help resolve this matter. In the meantime, I have a credit card bill needing to be paid on which I am charged for a guitar I have NOT recieved. All I'm asking for, at this point is to cancel the item and recieve a refund. Amazon's customer service and reliability has definately sunk to a new low.
Business Response
Date: 03/06/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you've haven't received your order as expected.

Upon investigating, we've found that your package was order from seller "JiuJiangHaoYueBaiMaoYiYouXianGongSi", on our website and delivered on Monday, February 27.

Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time.

Please refer to the outlined Conditions of Use, noted under 'Risk of Loss'. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us with the *** to the police report that shows the following information:

* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.

Please contact us back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before 45 DAYS AFTER THE DELIVERY DATE and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

We appreciate your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:03/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Years ago my identify was stolen and my account was closed. Prior to that I sold items through Amazon Marketplace when that was a thing. Amazon shut down the account for misuse and everything was fine until recently.In the past couple years I have been getting emails from Amazon Seller Central saying that I need to submit compliance documents for items that are listed on Amazon. I have no items listed on Amazon and again, the account was closed. If I try to log in with the closed account's information it just says the account is closed.The problem is that reaching customer service or changing notification options requires me to sign in, which I absolutely cannot do because the account is closed. There is no option to contact customer service without signing in.I just want these emails to stop. It may only be occasional but it's bordering on harassment at this point, especially with Amazon not allowing the option to unsubscribe from their spam.
Business Response
Date: 03/06/2023
Hello from Amazon,

The Selling Partner's account is deactivated and not closed. They should be able to log in and change the Notification preferences.

Please ask them to check and send a screenshot if they are having any error while logging in.
Customer Answer
Date: 03/07/2023

Complaint: 19538552

I am rejecting this response because:

There is an error when I attempt to log in stating my account is closed. The same reason was given when I submitted the initial complaint.

Sincerely,

*************************
Business Response
Date: 03/11/2023
Hello,
We have engaged the concerned team to look into the issue. You'll be notified via email as soon as we have an update from them.
Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 03/14/2023

Complaint: 19538552

I am rejecting this response because:

I just received another email.

Sincerely,

*************************
Business Response
Date: 03/16/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 3/16/2023.
Sincerely,
Amazon.com Seller Performance

Customer Answer
Date: 03/17/2023

Complaint: 19538552

I am rejecting this response because:

This is a lie. Absolutely nothing was sent to me on March 16. This is blatant harassment at this point. Amazon will not stop sending me emails. I cannot unsubscribe because my account is closed. Amazon does not give a way to unsubscribe or contact customer service without signing in, which again I CANNOT DO BECAUSE THE ACCOUNT IS CLOSED. Amazon has made it impossible for me to stop the notifications, which is why I am going through the BBB. Whomever is working on this at Amazon's end needs to carefully review the information presented so far and stop providing canned responses. Once again I am sending screenshots of the most recent harassment email that I have received (March 14) and the error message that appears when am forced to attempt logging in to make them stop. I am not a seller through Amazon.

Sincerely,

*************************
Business Response
Date: 03/22/2023
Hello,
We have reviewed this sellers account and the seller should no longer receive further notifications. An email was sent to them informing them on Mar, 22, 2023.
Thanks, Amazon.com
Seller Performance
Initial Complaint
Date:03/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I return the Stix vac on Jan 12th per all the conservation it was on the warehouse on 2/15 and te ***** was to go back to the original card according to all the rep I have spoke with altho the refund info on the site states Amazon credit. I have called several times have many email confirming the money is coming back to my card. I wait the set business days to call them back and it's still the same issue. Even tho I have spoke with 3 supervisors I can't get this resolved Today march 4th I called since the last email stated 48 hours from Mar 2nd actually counted 49 hours and called cause the fund are not on my card as the email stated and was told to now wait til Mar 14. Amazon policy states within 30 days I should have my refund I have never had any issues before but this is insane to wait 62 days for a refund and not even then does it mean I will have my funds The last sup ****** said it there is no update after the request on Mar2nd and will take time and gave me no expected date. Since they seem to have not made any progress on this refund or when I will get any of the *****
Business Response
Date: 03/06/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for EIOEIR Cordless Stick Vacuum Cleaner, 45 Minutes Run-Time, 4 in 1 Lightweight Stick Vacuum 200W, 3 Power Modes, HEPA Filter for Hardwood Floors, Carpe.

I apologies for the inconvenience that you have experienced in this case.

I've issued a refund of $95.07 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 03/08/2023

Complaint: 19538489

I am rejecting this response because: I have not got the ***** back. As of 810pm March 8

Sincerely,

*******************
Initial Complaint
Date:03/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a ******* buyer. After purchasing healthcare products from the **** Amazon, I need to ship them back to ***** through a third-party courier because Amazon cannot send them directly to *****. However, the third-party courier company, Highsince, their warehouse located at ***********************************************, took my package privately and falsified the logistics information. When I needed Amazon to provide proof of delivery to that address, Amazons customer service online associate quickly hung up the chat and told me that they would not be responsible for my address mistakes; However, my package was lost, part of the reason is that I have been scammed by ********* and wrote a fraudulent address, but Amazon also must review the fraudulent address. I still have the right to enjoy the after-sales service of my products. It cannot be discarded and deprived together with the product. Amazon refuses to provide after-sales service for my package. It is an illegal act requiring Amazon to provide relevant delivery certificates and not hang up my chat window again.
Business Response
Date: 03/06/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue that you did not receive your packages.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct
team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 03/08/2023
Tell us why here...ORDER # 112-5122468-3229862
I am not asking for a refund! I never asked for Amazon literally on this page for a refund, I bear the loss of my package, but I dont bear the loss of after-sale service rights! So I need Amazon to provide whom they talked with, confirm that the package was delivered, and best for the photo of when the package was shipped, which is my concern which is rational.You need to tell me when, where, who delivered the package, and how to make sure the recipient received it. This is the most basic information that needs to be provided. Again, I dont need a refund. the package has not been received, but it does not mean that the after-sales service of the package that has not been received is also lost. Please do not reply with templates, which is an infringement.
Business Response
Date: 03/10/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue that you did not receive your packages.

As informed earlier I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:03/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered this set for the price they advertised. Kept getting updates on shipping then you canceled the order and increased the price by ********. I have contacted Amazon with no resolution and will now file a complaint with BBB and Fraud with the **** I am not going away with this. I have had the other outdoor furniture I purchased to go with this set for the last 2 weeks. It is like bait and switch. They said the item i ordered was out of stock but they have the exact same order from the same company for ******** more. I purchased the loungers at the same time and they are still in the box until this gets resolved.
Business Response
Date: 03/06/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that your order cancelled.

Upon investigating, I can confirm that your order was placed with third party seller "Borlesteianu", on our website.

However, your order has been cancelled due to pricing error. I'd like to inform you that, Amazon acts as a platform where a seller sells and earns, hence we are not authorized to refund/replace/honor the price for any of the seller item on behalf of the seller.

You have not been charged for this order. You can check the same from your Amazon account. However, if you find any authorization, please do reach out to your bank for authorization removal.

In this case, if you need the item you can place the new order on our website.

We appreciate your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:03/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. Order placed on December 30, ******. Total amount was $1,873.15.3. Despite Amazon promising a refund since January 10, multiple requests to wait for five business days have been made. The refund has not been received until now.The seller is a scammer, and conflicting information has been provided by Amazon Customer Service.4. The ********************** account associated with this case is ********************* and a police report number has been assigned: ***********.I purchased Offices To *********** Reception Desk with Glass Transaction Counter and 2 Sets of Drawers with Drawers in American Espresso. Unfortunately, I have fallen victim to a scammer who sent me a small box containing only paper.I immediately contacted Amazon and a refund was filed on January 10, 2023. However, I still have not received my refund. Despite contacting Amazon on a daily basis and explaining the situation numerous times, I have been repeatedly told to wait for 5 business days for the refund.On February 28, 2023, I was informed by Amazon to file a police report, which I promptly did the same day. The next morning, I provided Amazon with the police report number. However, I was informed that my police report was invalid because it must be filed within 45 days from the shipping date of the product. I have been following Amazon's instructions diligently for the past two months.I have kept all of my email correspondence with Amazon as proof of my attempts to resolve this issue. On February 14, I received an email from Amazon stating that they were unable to contact the seller, who had apparently run away, and that they had conducted an investigation and would refund me. Additionally, I received an email from Amazon stating that the final date to file a police report is at the end of March. However, I am now facing a dilemma as Amazon keeps stating that my police report was filed too late. The confusing and conflicting information I have received has left me feeling disillusioned.
Business Response
Date: 03/08/2023
Hello Kehsin,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive the item Offices To *********** Reception Desk with Glass Transaction Counter.

Im sorry youre disappointed with the information weve previously provided to you on 03/03/2023 regarding your refund. This is the best answer we can offer.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap.
Customer Answer
Date: 03/09/2023

Complaint: 19538303

I am rejecting this response because:Amazon still asks me to wait, I still do not receive any solution or method or what should I do now.

Sincerely,

Kehsin Yu
Business Response
Date: 03/20/2023
Hello Kehsin,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive the item Offices To *********** Reception Desk with Glass Transaction Counter.

I apologies for the inconvenience that you have experienced in this case.

We have processed the refund of $1873.15 to your original payment method on Sunday, March 19, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 03/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************

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