Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,519 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
With my most recent order the delivery company calls my phone multiple times during the work day and then doesn't deliver the package. In the last nearly decade that hasn't been an issue leaving my package. When calling back to resolve the phone supposedly cut off and didn't receive a call back. Mind you I still don't have the package and the message on your app says the driver may deliver it today pending his schedule. How is that ok?At Amazon fresh, I got liquidy obviously spoiled peanut butter that made my dog sick. Pics attached. When I went to Whole Foods to return it. I was given negative attitude by **************** and then told they couldn't take something from.I purchased pricey Apples from Whole Foods, which were obviously spoiled, pics attached. I've also had this occur with cheese and even rice. You can look at my order history for details. When I did send a request to customer service at ******************** I receive a response they'll response in a matter of hours but never do. I call in and I'm given the runaround nonstop and being transferred.
Business Response
Date: 03/22/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order. Thank you for bringing this to our attention. It's disappointing to hear our customer service team wasn't able to resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.

Please confirm the order ID and exact item names so we can check and help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a one time purchase at Amazon and they started to use my card for other things like subscriptions that I did not authorize. And when I go to the subscription to see why and also cancel them I am not able to. Due to the issues the order I made was canceled so I ask if they could do a courtesy and let my package go through and I was told no. But what I paid for is not being sent but they took all my money.
Business Response
Date: 03/22/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us with doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern:Order number: 112-2171324-8702638 Order date: Mar 7, 2023 Total: $918.12 (12 items) I placed a large order with Amazon on 3/7/2023 with a total of $918.12. The order came in 3 delivers. 2 of the deliveries were delivered correctly and to my address. 1 order was not delivered to the proper address. When I reached out on 3/10/2023 to Amazon informating them that I had not received my order they informed me to reach out on 3/12/2023 because the order was in multiple shipments and it could still be coming in one of the other delivers. When I reached out again on 3/12/2023 they informed me to reach out on 3/14/2023 because the order was in multiple shipments so it may still be coming. At this date I had received all of my other items. So I thought it was odd that they kept telling me to reach back out especially after calling in again. Then when I reached out on 3/14/2023 they informed me to reach out again on another date, now it was 3/16/2023. I informed them that they had already asked me to reach out on multiple dates and that this was an inconvenience. I asked for a refund, they said they couldnt give me a refund until after 3/16/2023. When I reached out on 3/16/2023 I was transferred to 3 different representatives. I was very calm and I was inquiring what could be done. Finally when I got to the last representative they informed me that since the item showed as delivered that they could not issue me a refund. And there was nothing that could be done for me. I was very confused because I did not receive my item, and I had paid for the item. As a paying customer I felt like they were not treating me as an honest customer. I asked how could this be, being that I did not have my items still. The rep said that there was nothing that they could do and that he was going to disconnect the call. Then hung up on me.To this date 3/20/2023 I have not be issued a refund, or received my items.I would like my refund for the 2 items I am missing.
Business Response
Date: 03/29/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order #***-2171324-8702638.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status. The Police Report must be filed before Friday, 28 April 2023 and provided in English or Spanish to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/29/2023
The items in question were not delivered to the correct address. If you look at the photos attached you can see the box that was delivered to the correct address is to a door in a hallway. The box that I did not receive was delivered to a box at the end of a hallway. Therefore I never received the package because the package was delivered to the incorrect address.

Complaint: 19627434

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:03/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have spoken with 6 different customer service representatives regarding unauthorized monthly digital subscription charges to my account for *************** Masterpiece and Starz. The first representative I spoke with openly admitted that this happens all the time to Prime members who have their card on file. To be clear, I NEVER ordered any of these subscriptions, not through any free trial or otherwise, nor is there any reference in my order history to any of them. This was wholly initiated by Amazon. These are small monthly charges that went unnoticed because of how much I order from Amazon every month. They have openly admitted that there is no record of me authorizing any of these subscriptions, but will only refund charges for the past 6 months, totaling $118.08 when in fact they owe me $309.82. I am very concerned about the fact that Amazon takes these kind of liberties with their loyal Prime Members' accounts. As far as I'm concerned this amounts to fraud, and from what I can glean speaking with their customer service representatives, this practice is rampant at Amazon. What steps do I need to take in order to get the remaining $191.74 refunded?
Business Response
Date: 03/23/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im really sorry to hear about the inconvenience you experienced and your interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

Moreover, an email was sent at the time of the trial activation with details on the terms on conditions of the renewal. To avoid this accidental purchase you can set a Prime Video PIN for purchases.

You can set or change your Prime Video PIN and PIN on purchase settings by visiting the following link:

**********************************

You can also manage your PIN from the ********************** Video app for Android and iOS:

1. Go to "Settings." On Android devices, you can find "Settings" in the "My Stuff" tab.

2. Select Parental Controls.

3. Then select Change Prime Video PIN.

PIN on purchase doesnt apply to the following Amazon devices:

- Amazon ******* devices

These Amazon devices have parental control settings directly on the device to restrict purchasing.

For more information on Prime Video parental controls and PIN settings, go to:

************************************************************************************

Because of the circumstances, I've made an exception and issued a refund in the amount of $167.70 for the remaining charges made for *************** Masterpiece and Starz. You'll see the refund on your credit card statement in a few business days.

Thanks for choosing Amazon.com.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 15, I ordered 4 items. I spent a total of $77.28 for all 4 items. On March 17, I received an email while at school saying that my package has been delivered. When I looked at the picture sent, the 2 packages were left on the ground which was strange because I remember writing in delivery instructions to put it in my mailbox. I checked my delivery instructions and it was just like how I remembered writing it. I even took measurements to make sure they all fit in my mailbox. When I came home, I checked but my packages were not there. I instantly contacted customer support and they told me to wait until March 20th at 8 PM est. I contacted them 1 hour ago stating my problem. They then started talking to me about how I should have told the driver delivery instructions and how I should've used Amazon's locker hub. Well the thing is I don't have a car so I'm not walking for an hour and a half and another hour and a half back just to receive my package. They also said "The tracking indicates that AMZL_US_PREMIUM_AIR has accidentally marked the package as delivered on Friday, March 17, 2023." I am 100% sure It was not accidently marked as delivered because they sent me a photo of the delivery. I've attached an image of the photo sent to me of the delivery. The order numbers are 113-2556269-1870610, 113-6141466-0437062, 113-2031703-1951461, and 113-3706703-2277009.
Business Response
Date: 03/29/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order(s) #***-2556269-1870610, #***-6141466-0437062, #***-2031703-1951461 and #***-3706703-2277009.

Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for these orders at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased of a $377.00 area rug, set up for the rug to be returned without even being opened. Was Amazon prime. Amazon sent *** to the house to pick up the carpet. I have a video of them picking up the carpet and the receipt label. We are now going on day 8 and I still have not received my refund of $377.00. I have called 4 times and keep getting the runaround. They said its going to be 30 days to receive my gift card credit . Amazon received their item and Im out $377 for 30 days !!! That is unacceptable since a gift card was used and the refund was supposed to be within two hours of them receiving their item back . I have spent hours on the phone with them and they said they receive their item they just never put in for the refund so itll be 30 days I want my money back NOW and I will never shop on Amazon again. They have lost my *****************.
Business Response
Date: 03/22/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-8650019-7504260. Although your package has arrived at our *************** we haven't processed it yet.

Once the carrier has your return package, it can take up to two weeks for us to receive and process your return. Some items may take up to 30 days. As soon as it's processed, we'll request a refund to your payment method and send you an email confirmation.

If you don't hear from our ************** by Wednesday, April 12, 2023, please write back so we can find out what happened.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon lost my shipment ID ************ (FNSKU X00355FTW7). Please, pay attention! I request reimbursement of shipment ID ************ (FNSKU X00355FTW7), NOT with FNSKU X0035G7Y0B, as Amazon Support indicated in my opened cases. According to the *** inventory reimbursement policy, if an item I send to Amazon as part of the *** service is lost or damaged at a facility or by a carrier operated by Amazon or on behalf of Amazon, Amazon will replace that item with a new item of the same FNSKU, or Amazon will reimburse me for it. I used *** delivery operated by Amazon from the Ardi warehouse to the Amazon warehouse. According to this delivery, Amazon supervises the entire process and has the necessary information regarding tracking my shipment. My obligations have been fulfilled. I handed over the shipment, operated by Amazon, to ***, after which Amazon had an obligation to deliver my shipment to the Amazon warehouse and add my units to the inventory. But after almost half a year, my shipment was never delivered according to the Amazon internal system. Please, note! I request that Amazon investigate shipment ID ************ (FNSKU X00355FTW7), NOT FNSKU X0035G7Y0B. It's completely separate batches. I attached Proof of delivery. Also, I attached the Loading Slip as proof that I fulfilled my obligations. Moreover, I contacted ****'s warehouse management (where a *** employee had to pick up the shipment) to get a camera record of when the *** employee picked up my shipment into the truck. I want to remind Amazon Support that more than 120 days have passed since the tracking ID was created, so the information could have already been removed from the internal system. Therefore, please check this information manually. I previously provided all the information regarding my lost shipment ID ************ (FNSKU X00355FTW7) through the internal system. Please investigate my issue and reimburse me for the funds for the lost shipment ID ************ (FNSKU X00355FTW7).
Business Response
Date: 03/22/2023
Hello Team,
Greetings from Amazon,
The sellers inventory was sidelined for review by the ****************** and our teams reached out for additional information on August 8, 2022 via case ID ***********. As this case was not responded to, the inventory was moved to "Defective" status and has since been removed from the sellers account. The seller can confirm this through their Inventory Adjustments Reports, Reconciliation Reports, and Removals Reports (sign-in required).
Our investigation did however confirm that the shipped contents arrived with unexpected merchant unit labeling linked to FNSKU: X0035G7Y0B. As this inventory did not match the shipment plan they were added to shipment IDs FBA16S7LLHBD and FBA16S7NCGNLY.
We have adjusted and reconciled this unexpected inventory against shipment ID ************ which can be reviewed through the Shipment Contents tabs.
The shipment is now closed.
Initial Complaint
Date:03/20/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order has been delivered to the wrong address on multiple occasions. So much so that I have entered the color of my door and doormat in the delivery instructions. I have requested to speak with a supervisor and I keep getting told that nothing can be done for 24 hours. A picture was taken showing the wrong door so I dont understand why I have to wait instead of the delivery driver going back to retrieve my items today. I am greatly inconvenienced and paying monthly for a service I am not receiving. The customer service is unacceptable and the negligence is bordering on making me feel unsafe due to some random person having my name, address and apartment number.
Business Response
Date: 03/22/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the order you are referring to.

Upon checking I didn't find any amazon account under this email address. We request you to write to us from the email address which is registered under your amazon account using the exact same subject-line.

Also I request you to provide us the order numbers which you are referring to.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 03/23/2023
Hi,
I responded to the Amazon rep with my account email which is *********************** as well as my order number #***-4325773-4611416.
Business Response
Date: 03/29/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked with the concerned department in this matter.

They've requested you to provide the police report.

Also they've asked you to confirm if all the shipments in the order is not delivered.

Please confirm the full name of the items which you haven't received.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 03/30/2023

Complaint: 19627132

I am rejecting this response because:The sheriffs department informed me that they will not file a report due to no crime being committed. The photo taken by Amazon staff shows a door that is different from mine as proof of delivery. I have responded via email and sent photos of my door when I received a delivery on the 19th and a photo taken of the wrong door on the 20th. I have also informed Amazon that the place my packages were left is possibly a neighboring apartment complex. However, I do not feel comfortable trespassing on their premises. I simply want the 8 items I am missing redelivered to the correct address.

Sincerely,

***************************
Business Response
Date: 04/05/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've issued a full refund of $186.85 for the order to the original payment method on Thursday, March 30, 2023.

Refunds typically gets processed within 3-5 business days from the issue date.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 04/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:03/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been submitting unauthorized payments using my debit cards numbers for more than a year. The most recent one occurred on 20 March 2023 for $22.48. The amounts vary from as low as $10 to $67. The time intervals vary from 30 to 60 days. Amazon customer service says it has no information on the charges and suggest that I contact my bank. My bank says that these charges doesn't appear to be an error so I must contact Amazon. Over this past year Amazon has stolen about $500 from my accounts. I constantly change my debit card number and that doesn't help.
Business Response
Date: 03/22/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment. Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:

***********************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/20/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Nikon Camera Bundle on March 7th at the time of checkout it said it would be delivered on March 14th. After multiple "shipping" delays the tracking page reported "arrived at a carrier facility" in *******, ** on March 16th. Their website and two customer reps claimed it was delayed, "but on the way", The package is supposed to arrive today by March 20th, it's 5:46 PM yet no change on tracking site. Just before I started the process I made a quick call to the ************ (automated line) which the reported the package will arrive by 8pm. Again, not a change in the tracking page (which is unlike Amazon). To add insult to injury. Most of the weekend the same camera bundle on the Amazon site claimed to be available for next day delivery.
Business Response
Date: 03/22/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-2313226-7490635. Upon checking, I see that the package is out for delivery and will be delivered on Wednesday, March 22 before end of the day. I would request you to wait till then. In case if there is any further delay, please reply to this email directly so we can check and help you with available options.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.