Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,752 total complaints in the last 3 years.
21,510 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/20/23 I returned Amazon order #***-9395933-4448234 in the amount of $17.99 which was paid with a gift card. I needed to exchange it for a smaller size. I spoke with ******** ****************** who stated as soon as the item is dropped off at **** the refund would be posted in my gift card account within a few hours. I called again later because I still didnt have the refund, and I was then advised by **************** that the refund would not post until the item is received on 4/10/23. I was given wrong information by their representative and I am requesting the refund of $17.99 be posted to my Amazon gift card account immediately per their original instructions.
Business Response
Date: 03/22/2023
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the order #***-9395933-4448234 and we're sorry for the incorrect information provided by the customer service representative. We've forwarded your feedback to ensure the associate is coached for the same.

For future returns, please be informed the refund would be issued only once the return is received and processed by our returns department.

While I'm unable to issue a direct refund on this order now, however to help you I've issued $17.99 to your Amazon Gift card balance. You can view your balance and usage history in Your Account here:

*************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 03/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-1358762-0681013 Turbotax is defective. The state return is not filling out a form correctly and there is no way to manually override the error. Please arrange for carrier pickup and refund my card in full.
Business Response
Date: 03/22/2023
Hello ****************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern you have shared with the Tax application and have reviewed the options. I am afraid, as the item is past the return window and is a downloadable software, we will not be able to accept a return at this time.

The item was ordered Saturday, November 26, 2022 and the return window expired on January 31, 2023.

However, you do have options. I would strongly recommend you reach the manufacturer for technical assistance on this issue. Turbotax offers free U.S.-based product support, and also offers assistaance with extended window return options in eligible cases.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty. Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was blocked for suspicion of selling inauthentic Fluke brand products.The last sales of this product on my account were in May 2021. My account was blocked a couple of months ago. They demanded invoices. I had a hard time finding invoices from my supplier for this product and provided them. However, they cannot accept it. At first they argued that the invoices were supposedly old (according to their rules they must be within 365 days). But I wonder how can I make such an invoice if the last time I bought this item and sold it on Amazon was spring 2021? I tried to explain this, but they keep refusing to reinstate my account.I have only sent appeals without invoices from here on out. But I keep getting rejections. I don't understand what else I need to do. I am asking for help to reinstate my account.
Business Response
Date: 03/23/2023
Hello,

We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

Thanks,
Amazon.com
Initial Complaint
Date:03/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,Our seller account was deactivated by Amazon in accordance with Section 3 of Amazon's Business Solutions Agreement. That's what they say - account has repeatedly submitted high volumes of FBA reimbursement claims for Missing From Inbound driven by sending in less than expected units that were ineligible for reimbursement.We have shipped all quantity that showed on the shipment, provided all required documents such as invoice from supplier and proofs of delivery for FBA shipment. However Amazon decided to block us after more then month of investigation the shipment issue. Please help us to reinstate our selling abilities and get our units back on track. Thank you.
Business Response
Date: 03/30/2023
Hello Mybestshopbohdan,

We reviewed the information you provided and completed the review of
your account. We have decided not to reactivate your account due to
violations of our FBA Lost and Damaged Inventory Reimbursement policy.
Funds will remain blocked and you may appeal for funds after 90 days by
writing to *********************************************.

For more information, you can review our "FBA Lost and Damaged Inventory
Reimbursement" policy:
****************************************************************

We may not respond to further emails regarding the status of your
account.
Seller Performance Team
Amazon.com
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a 500$ gift card on Amazon *******, I asked to return it back to my bank account, and I asked the customer service representative about the value that will be transferred, will it be in dollars or in my local currency, and he stated that it will be 500$, then I was surprised after that that Amazon transferred the amount to my local currency, was an old exchange rate, i called them several times, they stated (we are wrong, but we can't do any thing about it)
Business Response
Date: 03/23/2023
Hello *****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing images. We have reviewed your account and Order.

Let me inform you that we have charged you $500 and refunded the same amount $500

If you return an item, we use the same exchange rate to calculate your refund, including any fees.

Please check Amazon Currency Converter Exchange Rates in below link
**********************************************************************************************************************************************
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Best regards,
*****
Amazon.com
Initial Complaint
Date:03/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a gift card has a gift that I redeemed on my account that was in good standing. My account was hacked and I couldn't login. Amazon canceled the order that was not placed y me and locked my account. I received an email saying I that my account was locked for suspicious activities and that I would need to verify my account in order for the account to be unlocked. I have sent in documents countless times trying to verify. Until they sent me a message saying the will close my account. After my password was changed not by me but by whoever hacked my account. After countless emails and phone calls there as been no resolution.
Business Response
Date: 04/11/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-04-03.

Sincerely,
********
Amazon.com
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 28, 2023, I purchased a VR device on ****************** (the amount is about $430). When I received the product, a large number of ants crawled out of the device. I contacted the Amazon customer service staff, and the staff handled the return and requested Send the device back to ************************ contacted the logistics company, and the company told me that the cost was expensive (the amount was about $326). I immediately contacted the Amazon customer service staff, and the customer service staff told me that they would assist in reimbursement of the shipping fee.After I sent the device back to **********************, I submitted the receipt provided by the logistics provider to Amazon to apply for reimbursement of the freight, but Amazon was only willing to reimburse $150.I really can't accept it. It's not that consumers are unwilling to pay, but because Amazon provides a defective product, and consumers have to pay an additional shipping fee of about $176 because of the defective product provided by Amazon, and they are unwilling to admit that it is Amazon's responsibility.
Business Response
Date: 04/14/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with return shipping charges of Order# ***-2646286-8814654. However, our system only allows us to issue refund upto $150.00.

In this case, I kindly request you to confirm whether you would prefer to receive $150 and please share the valid receipt in English from carrier

You may reply to this email directly so that I can be in loop and help you accordingly.

I hope this information helps. We look forward to see you again soon.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:03/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a few items from Amazon. There was 2 orders in question. Order 1 there was 2 items, both shipped sepertly 1 I recieved the other (that didnt even get shipped out til the day or day after it was due to have already arrived so it was automatically late) the other order was a single item. Both items supposivly was delivered (but left out at end of my driveway) I was home that day and nothing was delivered nor did **** honk or anything like that. So I filed a delivered but no recieved complaint with Amazon. Was then told to wait til today 3/20/23 and recontact them which I did only to be told basically "Oh Well, take it up with ***** only to find out that there is ZERO package insurance. So obviously I cant even file a claim for it and would be just told to take it up with the seller! So now I am out of 30-35.00! When I asked for a email to file a formal complaint I was told there is none! WHAT? Needless to say I am DONE DONE DONE with Amazon. Canceled my prime membership right then and there! Amazon USED to care about the customers now it is all about the $$$! Will NEVER shop Amazon again! ive been a customer of ******************** a long time. Sad to see it become this! They no longer care about US the customers!
Customer Answer
Date: 03/24/2023
I wanted to add the following:

1. I got this email from them the day after I filed with you. (See attachment 1) a email that was sent directly to me and not thru the BBB complaint.

2. I left negative feedback which they deleted. Sating it was against thier standard which I also screen shorted and do not see how it is as 1 item they are both seller and shipper and 2nd item the are the shipper but not the seller is this not part of ur shopping experience?

Ty for ur time and help
Business Response
Date: 03/29/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order(s) #***-2955560-6200268 and #***-0905104-6837835.

Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We advise you to contact **** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/29/2023

Complaint: 19627871

I am rejecting this response because: it is still a oh well ur loss I mean after all its not THIER hard earned money! and still dowsnt tell me if there is an insurance. Why doesnt Amazon insure thier packages. Once again amazon no longer cares about thier customers. Ive gotten the **** exact email 4x. Word for word so its a generic ************ response.

Sincerely,

*******************************
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 14th i ordered a ASUS ROG CROSSHAIR X670 E EXTREME gaming motherboard for the amount of 988.23$, i had a return window open until January 31st so I sent the item back to amazon for a full refund on January 16th, they recieved it on January 18th, i then began to ask where my refund was 2 weeks later and i was told to wait for processing, i then was told i had to wait 60 days for a return and that id be getting one then. Well the 60 days past and when i called for a refund i was told i wouldnt be getting one because they never received the item and that it was lost, i followed there instructions to the letter and did everything i was supposed to do and i stlll get no refund, I have all documents showing they received the item on Jan 18th at 11pm at the *********, **, ** FULFILMENT CENTER.
Business Response
Date: 03/22/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and reviewed the order and related communication in this matter.

I apologize that you haven't received a refund for the item you returned. We always hope our customers have a stress free shopping experience, I understand the frustration this has caused.

Unfortunately, we still haven't received the ASUS ROG Crosshair X670E Extreme(WiFi 6E) Socket AM5(LGA 1718) Ryzen 7000 EATX Gaming ********************** Stages, PCIe 5.0, DDR5, 5xM.2 Slot ,USB. We recommend that you reach out to the carrier that you used to return the item to Amazon.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 03/27/2023

Complaint: 19627731

I am rejecting this response because: I still need and deserve my refund, Amazon.com refuses to give it to me even though I have all the proof the item was delivered to there return center, they also refuse to launch any kind of investigation on my behalf, they state that I should contact *** for help on this matter but they also cant help me unless Amazon allow the investigation.

Sincerely,

*******************************
Business Response
Date: 03/29/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and I understand your concern. I've checked with the concerned department and I would like to confirm that the information shared in our previous communication was correct.

I apologize that you haven't received a refund for the item you returned. We always hope our customers have a stress free shopping experience, I understand the frustration this has caused.

Unfortunately, we still haven't received the ASUS ROG Crosshair X670E Extreme(WiFi 6E) Socket AM5(LGA 1718) Ryzen 7000 EATX Gaming ********************** Stages, PCIe 5.0, DDR5, 5xM.2 Slot ,USB.

We recommend that you reach out to the carrier that you used to return the item to Amazon.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 03/31/2023

Complaint: 19627731

I am rejecting this response because: Yet still you guys haven't even tried to help me with this matter, you are only copy pasting your response, as I've already told you, I have contacted the carrier and they have instructed me to get a investigation done by Amazon because they are unable to because of Amazons own policy preventing them to do so, again i have done nothing wrong, i will not let this matter go until you guys ither refund me or find out where my package is, this is the last time I i ask you for this, after this i will file paper work to sue **************************************************************************************
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon errantly decided to charge my debit card $256 today. They refuse to refund the money to my bank immediately, stating that it will take up to ten business days. I spoke with a supervisor and he was very rude. He made no apology nor showed empathy for the the mistake that will cost me an overdraft fee with my bank.
Business Response
Date: 03/22/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-3367303-7376242. Upon checking, I see that a refund of $256.79 has been issued to your original payment method on Monday, March 20, 2023 at 8:10 PM (PDT).

Refund confirmation email was sent to your email address on Monday, March 20, 2023 at 11:06 PM (PDT). If you're still not seeing your refund, please contact your issuing bank for further assistance. They can clarify how long it'll take to post the refund to your account.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************

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