Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,484 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a US resident and have been using Amazon.com account since **** (about 18 years) now and never had any issues and suddenly i have received and email from amazon.in (*****) that they are closing my Amazon account stating I have breached there policies in Amazon.in (*****) account which I last used in November of 2022 when I went to *****. I have not used amazon.in since then and not sure what return policies that i have breached. I am surprised that they have closed my Amazon.com also when the issue happened with amazon.in which i hardly use.They are not even giving me opportunity to hear what i say in this regard and just closed the tickets stating the decision is final and no more replies will be give in response to my emails. I have about $450+ in my amazon egiftcard balance and they are only allowing that balance to be used only towards digital purchase which i have never purchased from them in the past.Please look in to this issue and help me resolve the problem.
Business Response
Date: 04/02/2023
Hello ***********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us regarding the restriction on your account. While I can relate to you, **************** will not be able to release the hold or restore its original status.

I refer you to Amazon's terms and conditions of use; I also share the link for reference.
************************************************************

In this case, I would recommend you reply to the email sent to you on Tuesday, March 21, 2023 at 6:08 PM (PDT) from **************************** appealing the restriction and sharing your reasons for reinstatement.

Regarding the gift card balance, the response shared was correct. I would opine that you could appeal for the reinstatement of the account by replying to the above mentioned email.

I share the specific link to the Gift Cards Terms and Conditions of use for assistance.
*****************************************************************************************************************************************************************************

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/03/2023

Complaint: 19630386

I am rejecting this response because:

As noted in the business response i have replied back to **************************** multiple times and there was no response. So, I called there customer care multiple times and i was told that my case was set to a status of closed and business will not respond to my emails anymore.

if needed , i can reply back to the **************************** multiple times but there is no use.

Sincerely,

***********************************
Business Response
Date: 04/05/2023
Hello ***********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

While I see your concern about the denial of your appeal, we will not be able to offer any new or different resolution to this matter.

As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. You will not be able to place orders on our site. As our investigations are proprietary, we will not be able to share our findings or methods.

This is because you have not met the terms of our Conditions of Use agreement. Learn more about the Conditions of Use by following this link: *****************************************************************************.

I share a link to the terms and conditions on the help pages for reference.
**********************************************************************************************************************************************

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/06/2023

Complaint: 19630386

I am rejecting this response because:

I understand your investigations are proprietary. However, As a longterm customer what options did you give me ? could you be able to provide the details on what triggered this decision and did this happened again and again? did you send any notifications or warnings before? is this the first time or I have been repeatedly breaching your policies?
I was told in the mail that it triggered from amazon.in and i hardly do shopping from that site only when I go to *****. could you please explain me the return that i did in ***** was breach of policy and as far as I remember i have cancelled the order even before i have received the order due to my timing issues in ***** and I had to leave ***** before the item arrives.
I have been a customer for ************************ for **+ years almost from the inception of your company and never had any issues and I am surprised that because something triggered from amazon.in (*****) is not allowing me to make purchases on amazon.com(US).

Sincerely,

***********************************
Initial Complaint
Date:03/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings! Dear BBB Team,I am writing to request your help in removing an inappropriate review from the Amazon website. The review in question can be found at the following link: **************************************************************** ASIN B0BQBLRRT9. The review violates Amazon's community guidelines under the section "What's not allowed" point "Inappropriate content", which can be found here: *************************************************** review was left by a customer named cely, who claimed that the product was received opened and full of dirt, stating "So disappointed opened the package to receive full of dirt and opened." However, we have reason to believe that this review may not be entirely truthful, as we have strict quality control processes in place to ensure that our products are shipped in good condition.Also, we are confident that this is not the case as we send new items to FBA, as confirmed by Amazon warehouse workers during the reconciliation process. We believe that the dirty contents of the patch may have been due to issues with FBA processing and transportation, which are the responsibility of Amazon.According to Amazon's policy, reviews must be relevant to the product and should not contain any inappropriate content. This review not only contains misleading information about the product, but it also includes inappropriate language that is not helpful for other Amazon customers looking to purchase the product.We have attached photos and videos of the product, which show that the product was shipped in good condition and sealed properly. We believe that this review could be damaging to our brand reputation, as potential buyers may assume that they too may receive a defective item.We have already contacted Amazon's community support and reviews moderation teams several times, but they have not yet taken any action to remove the review. We would be grateful for your assistance in this matter and request that you remove this review from Amazon's
Business Response
Date: 04/03/2023
Greetings,
We have reviewed the seller issue related to the ASIN:B0BQBLRRT9 and responded to them with the investigation results.
Thanks.

Customer Answer
Date: 04/03/2023

Complaint: 19630381

I am rejecting this response because: Dear BBB,

Thank you for your attention to our case. We strongly disagree with Amazon's response and request a review of our case by the Escalations or Leadership teams.

The review in question violates two points of Amazon's Community Guidelines, as it is prohibited to write about the delivery experience in reviews. However, the review is specifically about the quality of the shipping packaging and the condition of the product. The review clearly demonstrates that the customer received a used product, rather than a new one. This is strictly prohibited on Amazon. Furthermore, the content of the review indicates that this is not a manufacturing defect, for which the manufacturer would be responsible. Amazon is responsible for the quality of delivery, and Amazon employees should have checked the condition of the product before shipping it. Due to this incident, our sales have dropped significantly, as consumers believe they too could receive a faulty product.

We ask for your assistance in resolving this matter as quickly as possible.

Thank you for your time and attention to this matter.

Sincerely,

***********************
Business Response
Date: 04/30/2023
Greetings,

We have reviewed the seller issue related to the ASIN:B0BQBLRRT9 and responded to them with the investigation results.

Thanks.
Initial Complaint
Date:03/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a binocular camera on Amazon website and on there website it said it was delivered I called them immediately and was told it had been delivered to one of there warehouses in *********** and it will be delivered at a later date I also called DHL who delivered the package to them the tracking # is ********** and the person who signed for it name is ***** Today I spoke to a supervisor name ****** concerning my package he refused to give me any assistance I explained to him I did not want a refund I wanted my camera since they had it I believe they see I got a good price for the camera that they sell for more and they dont want to replace it I feel I went on their site in good faith and purchased an product from them that they received and now they do not want to deliver it to me my Amazon order # is 113-7467987-1173848 its a MMAXZ ****p Digital camera 2.0 LCD 12x32Hd black Binoculars They sell it for more and I believe they just dont want to give it to me because I got a better price so there supervisor ****** said he was not replacing it for me an hung up terrible customer service all I want is my camera I purchased Thank you for your help
Business Response
Date: 03/28/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience this has caused.

I've forwarded the feedback on the seller to the concerned department so that they can take appropriate action.

Unfortunately we do not have an option to send a replacement here. However, we can issue a refund for the order. I would request you to please let us know if you wish to get the refund to the original payment method or the gift card so that we can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/03/2023

Complaint: 19630269

I am rejecting this response because:
I am not satisfied I have a recording from Amazon staff member saying they have my package and in my order it saying I will receive it by April 19th 2023 I dont know how true it is I have a copy of that And they are selling the product on their website the same Item I purchased from their website I have copies of all that I feel they are keeping my item so they can resell it for more if you need my recordings and pictures and a copy of my order saying they are delivering it by April 19th if they dont have it why did they put it on my order and what did DHL say about the order they delivered to Amazon please help me because this is very unfair and companies need to be held accountable to when they advertise a product and a customer buys it in good faith they should be held accountable especially when they have the product and still selling it on their website what is that about false Advertisement you would think they would want to make it right

Thank You, ********************* p.s I sent you all the information from dHl also
Initial Complaint
Date:03/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account without any prior warning. I lost all my Amazon points and my giftcard balances that I obtained. They stated that I asked for a "lost" package and that was in violation of their policies. I never asked about any lost package as of late. I explained that my account could've been used by some unauthorized person but they refuse to listen and keep giving me the same computer generated response.
Business Response
Date: 05/07/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 19 March, 2023.

Sincerely,
****
Initial Complaint
Date:03/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got prime video they was supposed to refund me ***** and i havent received it and this is the 2nd request and i need money on my card
Business Response
Date: 03/26/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the Prime Video Channels.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that your IFC Unlimited, BET+ and Epix subscription has been canceled and a refund was issued to your MasterCard on March 14, 2023 for $6.49, $10.83, $6.49. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a spatula from Amazon with a 'free returns' option.I wanted to return it and was told to take it to *** Store by 3/11/23 and they would handle it.Went to Amazon's agent - *** Store on 3/9/23.They refused to accept return.Amazon refuses to help and now it's past 3/11/23.
Business Response
Date: 03/24/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* regarding return for the item.

Based on the details provided by the investigation team, on this order two return labels were created before return window expired and neither label was used.

As in this case the return window is expired from our end we cannot process the refund for the order or create new label on this.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 03/24/2023

Complaint: 19629520

I am rejecting this response because:

The return label expired unused outside of the return period window because I attempted to return the item with the second label WITHIN the return period window (on 3/9, and the return window was until 3/11) BUT the *** Store refused to accept the return from me. Amazon forced me to return the item to the *** Store.

I followed Amazon's instructions to the letter - within the time allotted for the return - but Amazon's agent the *** Store refused to accept my return. NOT because it was late, expired, etc., but because they said the edges of the spatula were sharp.

NOT MY FAULT and now I'm stuck with a product I do not want.

I want a FULL REFUND AS CONTRACTED BY AMAZON'S TERMS which I abided by.

Their inability to create a new label isn't my problem... I WANT A FULL REFUND.

Amazon is a BULLY!

Sincerely,

*********************
Initial Complaint
Date:03/21/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing this complaint because Amazon illegally suspended my Kifikitchen trademark privileges.I want to mention the circumstances of the case. Previously, I faced a technical problem enrolling the brand Kifikitchen into my account, also named Kifikitchen. The brand was removed from my seller account for unknown reasons. I accidentally discovered the brand's disappearance when I checked the information in my account.When I tried to return the brand to my account and enroll it again, the Amazon system provided an error. Error text was: "Trademark is already enrolled. We cannot accept your application because this brand name is already enrolled in Amazon Brand Registry. To request to be added to this brand, please click here."This problem was partially solved. I was given ****** to my brand on my account. Below I send a screen confirmation that the Kifikitchen brand's enrollment occurred on my account.But at the same time, I ran into another problem, also of a technical nature. Amazon does not allow using my brand privileges because it believes that my account was involved in fraudulent, illegal activity or refers to an account involved in such activity. I conducted a thorough analysis of my account, and I can say that all my account metrics are in healthy condition. There are no violations on my account. My account is active, not suspended, or related to other accounts. I am the owner only of one seller account. I am an honest seller and have never violated the Seller Code of Conduct or another Amazon Policy. This problem arose due to a technical error I encountered earlier, and Amazon support did not completely resolve this problem.Please answer me as soon as possible about my case and grant ****** to the all benefits of Kifikitchen brand - to my Kifikitchen seller account, fixing this error.Below I will send, screenshot from my account showing an error. I also sent the Kifikitchen Trademark Registration Certificate and a copy of my passport.
Business Response
Date: 03/27/2023
The Seller/brand user's previous Abusive status has been removed. User rights and the brand account have been restored. The user is not required to reapply. The account status has been changed to "Registered." If the seller requests more information, please refer the seller to the Brand Registry support team.
Customer Answer
Date: 03/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am currently having issues with returns for three different items that I purchased through Amazon and I am tired of dealing with the very inept "customer service" reps through the chat service and over the telephone. The most recent issue involving two items occurred today. I returned two pairs of ************** from order number 112-8522064-0701830. Amazon provided me with two prepaid return labels through **** The tracking numbers for these items at *** are 1Z556WY99055941452 and 1Z556WY99055354499. Both of these items were returned to Amazon at Lancaster, ** on 03/13/2023 at 9:46am. In the emails that I received today regarding these two items, Amazon advised that since they had not yet received the returns, I would lose my temporary refund if I fail to return the items by 03/31/2023. Both items have already been returned and were received by Amazon on 03/13/2023. The third item I am having issues with is the Way Basics Vinyl Record Storage Cube from order number 113-8446888-7376216. Three days after assembling this item, it collapsed from the weight of the vinyl records. I contacted Amazon through its chat service and asked for a prepaid shipping label to return the label. I also advised that I did not have a box to return the item. Amazon's customer service rep told me to wrap the pieces of the storage cube in duct tape, to tape the shipping label on it, and to take it to the *** drop off location. I did as instructed and the *** employee refused the item. I offered to allow them to read Amazon's instructions but they were not interested. I left the item at *** as instructed and asked *** to send it to Amazon. I am now being penalized and not receiving my refund because the item was never scanned in at **** I was told by Amazon to contact *** for the item. I did and they have no idea what I am talking about. Amazon provided instructions, which I followed, and I am not receiving my refund.
Business Response
Date: 03/25/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned items from order Order ID: ******************* and Order ID: *******************.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that refund of $35.36 and $50.60 for ****'s Men's Big and Tall 559 Relaxed Straight Jean, *******, 48W x 30L and ****'s Men's Big and Tall 559 Relaxed Straight ****, Love Plane, 48W X 30L was issued to your gift card balance on March 10th 2023.

For Order ID: ******************* I see that UPS did not scan the return label that was created in December. Upon checking I see that the correct information has already been provided to you regarding this order. We are unable to issue the refund as we have not received the item from you.

We appreciate your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/18/2023
Good morning,

Please see the attached rebuttal and related attachments in response to Amazon's continuously changing position in complaint with your office.

Thank you,

*****************
Business Response
Date: 04/21/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

As per the details in our system you have returned two items ****'s Men's Big and Tall 559 Relaxed Straight *************, 48W x 30L ( $34.00 ) and ****'s Men's Big and Tall 559 Relaxed Straight ****, Love Plane, 48W X 30L ( $48.65 ) from
Order ID: ******************* but you have been refunded for four items. Hence you have been re-charged for $50.60 and $35.36.

For Order ID: ******************* I see that *** did not scan the return label that was created in December. Upon checking I see that the correct information has already been provided to you regarding this order. We are unable to issue the refund as we have not received the item from you.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
Regards,
Pratap
Customer Answer
Date: 04/24/2023

Complaint: 19629370

I am rejecting this response because:

As Amazon's own transactions history establishes, I never received both "Advanced Refunds" for the two returns. I only received one. Then, after returning the items, I was recharged for both items because Amazon alleges the items were not received.
This is my final attempt to resolve this before I file a Small Claims Court claim against Amazon.

Sincerely,

*****************
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved to a rural location in a different state on 2/28/2023 and have since made several purchases from my moms Amazon account to outfit my home. I used my credit card for the purchases with the exception of an item for my mother. I used the remaining balance on a gift card for that item. After making the purchase for my mother, I attempted to log in to the Amazon account and received a message indicating that Amazon had a hold on the account. Amazon provided an email indicating the account was on hold until I submitted a redacted bank statement that included my name, address, transaction details and last four digits of the credit card used in order to verify authorized use. I did & received a message indicating Amazon would review the ************** in 24 hours. I logged into the account 24 hours later & the message from Amazon said the info was not sufficient but a copy of my drivers license would remove the hold. I submitted that adding a comment that I recently moved and the address on the DL would not match my new location as I had not received a utility bill yet to transfer my license and other pertinent information to the new state. That info was not sufficient & Amazon suggested I provide a receipt for and photo of the gift card. I obliged but Amazon indicated that info was also not sufficient. At the suggestion of an Amazon customer service rep, I emailed all of the submissions to the Amazon email address the rep provided. Amazons response indicated they were closing the account. I am still owed a refund for an order that was already in process before the account was placed on hold. I refused delivery of scratched ******* cookware and handed the box back to the ***** driver, as it was open and the pots/pans were nested inside one another without ********/ bubble wrap, or packing material. Because the account was on hold I could not request a refund, nor could customer service.
Business Response
Date: 04/05/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order with Amazon on March 14th for a Roll up Truck bed cover for a 2019 **** Ranger with a 61" long bed. (order # ***-7222874-3013036) - On March 16th the order arrived, and the box was labeled to fit a GMC Serria truck, this would not fit my truck - started a return of the product - and asked that the $ ****** be refunded to the **** Card that was used to purchase the item, printed off the return label and drove to the *** drop off location and received a receipt with tracking number #. Well - 7 days later - Amazon says they have not received the package and *** says they delivered the package. I would like to receive my refund ASAP. Each part is claiming it is the others parties' hands with the Comsumer stuck in the middle.
Business Response
Date: 03/23/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item TruXedo TruXport Soft Roll Up Truck Bed Tonneau Cover | ****** | Fits 2019 - 2023 **** Ranger 5' 1" Bed (61").

I apologies for the inconvenience that you have experienced in this case.

Although the return has been marked as delivered, the ************** has to complete the return processing before the refund is initiated.

The return must be both received and processed for a refund to be issued. Once the carrier has received the item, for most items it can take up to 2 weeks for us to receive and process the return and up to 30 days in some cases. If you haven't been issued a refund by April 17th, 2023, please write back so we can find out what happened with your return.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 03/23/2023

Complaint: 19629246

I am rejecting this response because because the returns was delivered and sign for on 03 -17 by ******. It was received by ***** it should I take two weeks for amizon personnel to process this return

Sincerely,

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