Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,484 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an account with amazon and this account was suspended due to suspicious activity on a credit card. Unfortunately, I had a purchase under this account that was processed using Affirm (payment plans). I've called I keep receiving emails from Amazon that the payment was not successful for the purchase. Since the account is locked, for some reason their system does not charge my credit card. I have called amazon a couple of times trying to solve this problem.All I want to do is pay what I owe and stop receiving these emails. The account is under the email ************************ and this problem has been happening since September. I am attaching the current screen that I see when I see this account.The order number I am looking to pay is:Order Number: 114-4188574-7605057 Amount Paid: $75.71 Remaining Balance: $227.12 Payment ************ ending in **** Item: ***** IPL Hair Removal for women and men, silk expert pro 5 PL5137 with ****************** *** Cleared, Permanent Reduction in Hair Regrowth for ************ Corded (packaging may vary)
Business Response
Date: 04/03/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-04-03 confirming account reinstatement and requesting payment for multiple unpaid orders.

Sincerely,

********
Amazon.com
==========
Customer Answer
Date: 04/04/2023

Complaint: 19631635

I am rejecting this response because: Although I provided the requested credit card information via email, I have yet to receive any updates regarding the suspension of my account.

Sincerely,

*************************
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Somehow I was randomly signed up for Cinemax subscription through my Amazon prime account & have been being charged $11 a month for the last 3 years! I get Cinemax on my tv already I have no need & never have authorized any of these charges! They refuse to refund the unauthorized charges. Offered me a $7 refund for a $374 raid on my account! All these unscrupulous business practices or scamming more money out of loyal customers is bad business! Its unfair to charge an account unauthorized.
Business Response
Date: 03/29/2023
Hello ****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB * I have provided the BBB with a copy of this message.

I'm sorry to hear about your experience with the Cinemax subscription.

To help you with this, I've got the details of the subscription reviewed by our internal team and as an exception, they have issued a refund to your **** in the amount of $107.10 for April * December 2022. Refunds for ******* and February 2023 charges have already been refunded. This refund should be processed in the next three to five business days. Please contact your bank regarding the remaining charges.

Please see the Prime Video Terms of Use for full information on cancellations and refunds: ****************************************************

You can view, manage, and/or cancel your active Channel subscriptions from the Manage Your Prime Video Channels page in Your Account:
************************************************************

If you have logged into the Prime Video app on a connected device, such as a smart TV, you can also manage your Prime Video Channels subscriptions by navigating to the Settings (gear icon) in the app, then selecting Subscriptions.

To prevent accidental purchases in the future, you can turn on parental controls and Purchase restrictions from your Prime Video Settings. For more information on how to turn on parental controls, go to: ***************************************************

Thank you for choosing Amazon. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has a spot on their website that indicates you can earn a $50 gift card if you refer a friend for an Amazon ************ Card and if they are approved for an Amazon ************ Card you get a $50 gift card.I sent my sister the link for the Amazon ************ Card via Messenger on December 13th 2022 and she was approved on December 14 2022. Since then I have never received the $50 gift card. My sister and I have called Amazon several times explaining this situation. They told us that ***** is supposed to honor the $50 gift card. But ***** sent me a letter which I have included that states Amazon is supposed to honor it. My sister and I had several conference calls with Amazon and they still won't honor it. This is false advertising. I just want the gift card.
Business Response
Date: 03/23/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that you haven't received the reference amount of $50 Gift card for referring your sister for Amazon **** Card.

Since the Amazon Rewards **** Signature Card is issued by Chase Card Services, their *************************** is in the best position to help you on questions related to:

- Bill ******* (to make an online payment on your Amazon Rewards **** Signature Card, go to www.chase.com/amazon)

- Lost/Stolen Card or unknown account number

- Credit limit inquiries

- Account closure requests

- Billing statement inquires

- Changes of personal information on accounts

- Questions about interest and fees

- Disputes of charges (except when the charge originates from Amazon.com)

To make an online payment on your Amazon Rewards **** Signature Card, go to www.chase.com/amazon. For all other questions, please contact Chase Card Services:

Amazon Rewards **** Signature Card: ************
Amazon Rewards **** Signature Card (Spanish): ************
Amazon.com Business Rewards **** Card: ************
Amazon.com Business Rewards **** Card (Spanish): ************

Unfortunately we do not have control over adding gift card to the account. Its directly redeemed by ********** to your account.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/23/2023

Complaint: 19631476

I am rejecting this response because:
If you see the attached letter received from Chase Cardmember services, they are saying the $50 referral bonus is fulfilled through Amazon. The $50 referral bonus is supposed to be filled by Amazon, therefore, Amazon owes me $50.

****************************** *****
Business Response
Date: 04/04/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've got this issue thoroughly investigated and after a deep dive, its been found that your referrer didn't sign up using the link and hence a referral bonus wasn't applied.

Unfortunately we are unable to proceed any further in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:03/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought "Adsoner Steam Eye Mask, 15 Packs Hot Steam Eye SPA Mask Relieve Eyestrain Remove Dark Circle Lavender Fragrance Warming Eye Patch" on 3/17/23 from Amazon for $13.49. In the product detail section, it states total unit count is 45 with the per unit price at $0.30/count. However, I only received 15 pieces. I've contacted Amazon through online **************** chat 3 times to ask them correct the mistake. However, I was brushed off by them the whole time. Up to today, the false statement is still on Amazon.
Business Response
Date: 03/23/2023
Hello Jo,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Inaccurate website description for the item Adsoner Steam Eye Mask, 15 Packs Hot Steam Eye SPA Mask Relieve Eyestrain Remove Dark Circle Lavender Fragrance Warming Eye Patch.

I apologies for the inconvenience that you have experienced in this case.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

I've made an one time exception and issued a refund of $ 14.87 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 03/23/2023

Complaint: 19631293

I am rejecting this response because: my request to Amazon since the first date I made the complaint is to take down the falsely advertised product or correct the false statement on the product page. However, as of today 3/23/23, the inflated unit count and incorrect per unit price is still showing on the webpage.

Sincerely,

*************
Initial Complaint
Date:03/21/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am beyond upset I need to be contacted by a reputable manager NOT Omunique I hope I spelled her name, right because shes the worst manager U guys have. I called your office because I received a message stating that my delivery could not be made. I was told that there was a security code put on my package by the delivery man. Ive been a customer for over 20 years and this is the first time Ive ever experienced anything like that, I am beyond upset Im handicapped so it takes me a while to get to the door by the time I got to the door whoever was ringing my doorbell was already gone when I spoke to Mrs ******** she was very ***** and unsympathetic.. When I told her how upset I was that I was going to stop shopping with Amazon. She said thats my choice!! when I told her I was gonna file a complaint against her. She said fine!! I asked her so youre OK with me filing a complaint against your company and she said thats your choice!!! I need to speak to someone in reference to the codes that got put on my order, as well as the rude manager, I had to deal with who DID NOT help me & did nothing but upset me even more with her unsympathetic rude self managers like that do not deserve to be managers, so I hope Mrs ******** get some more training on how to be a manager
Business Response
Date: 03/22/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the disappointing experience you had with the customer service department.

I've forwarded the feedback to the leadership team so that they can provide appropriate coaching.

Further, I understand that you had issues with the delivery of the packages. Most importantly the *** for delivery of the order.

In order to ensure that the packages reach our customers properly, many features are implemented. You are always welcome to share your experiences so that we can work on future improvements.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a problem that has been ongoing as a Amazon Seller and it involves Amazon's A-Z **** and their unfair practices and policies around customers filing *** claims on any orders for any reason and how Amazon will not accept **** tracking at all as a valid form of delivery. This opens the door to all sorts of problems with Dishonest Buyers and Scammers alike who just want a free item and its made way too easy for them to do this with Amazon's unfair A-Z claim policies and practices buyers can effectively steal from Amazon sellers just by filing a A-Z claim and saying almost anything and Amazon refunds the order and grants a A-Z claim automatically and when the Seller appeals it is nearly every time denied and the most disturbing part of it is A-Z claims grants A-Z claims from Dishonest Buyers and Scammers alike on packages that show delivered on **** with tracking that shows delivered on ****.com. I have 2 orders in the past few months where this has happened Order 114-8966189-1279420 and Order 111-5545301-7892245 and this a a serious ongoing issue that I have seen on the sharp rise over the last few years on Amazon because it has been made way to easy for all Buyers to do this so it is not going to stop until Amazon does something about it. To make a comparison just like the theft is way up in stores now as the news is reporting, well theft on Amazon from Buyers and Scammers is way up too and it has been made much easier with little to no consequences the only consequence is too the seller who has lost money had their Amazon account Metrics unfairly judged incorrectly with problems on their account due to this repeated Buyer Fraud all while Amazon turns a blind eye to it because they know it is occurring I have been told that on the phone with Amazon Seller Support a few times, I have called them at least a dozen times for hours at a time about these issues have got nothing done at all except wasting over 20 hours of time.
Business Response
Date: 03/26/2023
Hello,

both claims have been reviewed and decisions are upheld. For OID 111-5545301-7892245 the customer received the item passed the maximum day of delivery and OID 114-8966189-1279420 the tracking shows delivered without signature and per Amazon policy seller need to take a signature confirmation during delivery to ensure the delivery of the package to the right address. If the seller hasn't opted for signature confirmation service, they can be held responsible for the claim when buyer complains about the non-receipt of the package.
Customer Answer
Date: 03/27/2023

Complaint: 19631061

I am rejecting this response because: The response is inadequate and incorrect the 2 orders were both delivered and delivered on time, Amazon mentions maximum day of delivery that makes no sense at all both delivered on time and then goes on to mention requiring signatures. First off that would lead to more problems requiring signatures on every package would lead to numerous complaints all while the package is sitting at he post office awaiting a signature, that would not work nor does it address my issue here at all, second almost no one requests signatures on Amazon orders unless they are selling regularly items above $500 and why because it would lead to endless complaining customers and endless claims from customers wanting refunds when their packages were sitting at the post office waiting to be picked up this is a fact. Back to my original issue complaint AMAZON please read it again because you completely ignored it here, please send to Amazon again because they did not read the complaint and thEir response had Nothing to do with what i stated in my complaint and was incorrect.
Sincerely,

*************************
Initial Complaint
Date:03/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,My amazon account is ******************** account got shut for no reason, I did not violate any terms or conditions.I have items that I want to return, and I want to check that all my orders came, and I want to continue buying on amazon, but my account is shut.I want my account reopened.
Business Response
Date: 04/08/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 04/04.
Sincerely,
Ann
Amazon.com
Initial Complaint
Date:03/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For over a year Amazon has ignored my emails to community-help requesting that they investigate a book review that violates three of their community guidelines. This review is of a book I wrote. When I contacted customer service, they took three hours of my time and finally connected me with review-appeals who gave me the follow info: "We will investigate your report and take the appropriate actions. While we cannot share any additional information about any actions we take, we appreciate your help in ensuring other customers are empowered to make informed purchase decisions with authentic customer reviews." This was 10 days ago. ********************** creates community guidelines to ensure fair reviews, but anyone can write defamatory comments about authors that will remain on their site for over a year. Meanwhile my reputation and career are being tarnished.
Business Response
Date: 04/11/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We appreciate that you took the time to contact us about the review titled "It doesnt make sense" for the "Tall As You Are Tall Between Them."

We read the review and did not find that it qualifies for removal for violating our Community Guidelines (available here:***********************************************). We encourage our customers to give their honest feedback, whether positive or negative, about the products sold on our site. Our Community Guidelines exist to cultivate a space where customers can share their opinions about the products they receive in a way that is relevant and helpful to other customers.

If you want to report violations of customer reviews in future, please click on the "Report abuse" link near the content. If no "Report abuse" link is available, please contact us via E-Mail.

We appreciate your understanding.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:03/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 2 men's dress shirts from "try before you buy" order # 114-1446764-1883401, yet I was charged the full order amount of $92.39 I am requesting a refund for the 2 shirts.
Business Response
Date: 03/28/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the charge for the returned item Amazon Essentials Men's Regular-Fit Long-Sleeve Casual Poplin Shirt.

Upon checking I see that you were not charged for the two shirts that you have returned. I have listed the items below that you have marked as keep and were charged for.

***** Sport Women's Cool DRI Performance Polo,Wow Pink,XX-Large Item Price: $16.00
Haggar Men's Classic Fit Flat-Front Hidden Expandable Waistband Premium No Iron Khaki, 42W x 30L - Black Item Price: $39.95
Skechers womens Bobs Plush - Peace & Love Ballet Flat, Dark Navy, 8 M US Item Price: $29.99

However I see that refund of $32.24 and $42.95 was issued on Monday, March 27, 2023 for Haggar Men's Classic Fit Flat-Front Hidden Expandable Waistband Premium No Iron Khaki, 42W x 30L - Black and Skechers womens Bobs Plush - Peace & Love Ballet Flat, Dark Navy, 8 M US.

I hope this helps.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My boyfriend, *********************** *************************** and I share an Amazon wishlist. Both of us had gifts on it that were not taken off by amazon once purchased by someone for the holidays, so both of us received duplicate gifts. I was given a gift receipt by my brother to return my duplicates and I gave my boyfriend the gift receipt for his duplicate gift. We both returned our gifts via gift receipts and at *** drop off on Jan 4, 2023, Trk #s DQF468J4RRMA, DQFRGcJ4RRMA, D4MrtmJyRRMA. 4 chats and 1 phone call later, Amazon still refused to put the money on a gift card for me (or *****) and insisted that I get the order # from my brother and they can ONLY refund the money to him for my gift, (which they FINALLY DID.) I acquiesced on my gifts & let them put the money back on my brother's credit card. However, Amazon is REFUSING to refund anything at all for the duplicate gift ***** returned. I was even the one to call / chat and even gave them the order # and authorized them to give him the money. Order # ***-0147968-7921033 "The Number of the Beast" by Iron Maiden, $54.19. Again - 4 chats and 1 phone call. Each is minimum 40 minutes while the customer service person pretends to be working on this, then pretending it has to go to a "higher up." This should have been resolved in 5 minutes for both ***** and me. I want the money for the album of $54.19 plus a courtesy amount of $20 for the 3 months of wasted time dealing w/ this return, put into *****'s amazon account at ************************* asap, please. What is the point of a gift receipt if amazon refuses to do what their site claims they do?? We are supposed to be able to return gifts w/out the gift buyer even KNOWING! My amazon account is under ************************
Business Response
Date: 03/26/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned gift order.

I apologies for the inconvenience that you have experienced in this case.

The refund of $54.19 has been issued to the gift recipient's (*****'s) gift card balance. Gift card balance and activity can be viewed here:
*************************************************

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

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