Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  
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  Amazon Fulfillment Center

  2010 Broening Highway Baltimore, MD 21224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im being charged twice by Amazon when I call in to find out why theyre telling me they cant verify my address on the account and its been the same address on this account ever since I had this account I feel like theres some fraudulent activity going on and Im being charged twice as much for one membership

  Business Response

  Date: 04/05/2023

  Hello *****,
  
  I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.
  
  We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).
  
  Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
  
  Please feel free to contact us directly by writing to *********************************************** if we can be of further assistance.
  
  Regards, 
  Raman R. 
  Amazon.com. 
  ***********************************

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am filing a complaint against Amazon, because my Buyer Account was erroneously suspended.Amazon suspended my account on suspicion of fraudulent activity. However, this suspicion is false. I did not engage in any sort of fraud. I simply shopped for my household. I did not do excessive returns and did not use my buyer account in violation of Amazons policies. Furthermore, my account was not hacked at any point. I authorized each and every transaction. My account was closed in error. Yet, despite all the evidence submitted, Amazon has still not reinstated my buyer account. Amazon should kindly reactivate my account, as this is clearly an error. Thank you,*************************

  Business Response

  Date: 04/14/2023

  Hello,
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  We notified the customer of this decision by email on 03/21/2023.
  Sincerely,
  Ann 
  Amazon.com

• Initial Complaint

  Date:04/04/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around March 9, 2023 I noticed my Amazon account had a weird email in the login tab. I immediately logged out and tried to login again with my email and phone number. It says that there is not an Amazon account associated with this email or phone number. I call Amazon and explain my situation and it appears someone got into my account and changed the email, phone number, and address to begin fraudulent charges. I immediately canceled my card and started watching my checking account for fraudulent charges. Since the first time I have contacted Amazon I have since called 6 times and every time I have to explain this situation again and they say someone will contact me within 24 hours to restore my account. Each call the representative tells me they are making notes on my account and these notes are never seen by the next rep I call. I have had a charge made thru my venmo account that was associated with my checking account and was able to stop payment on it with my bank. The package was sent to me and I have tried to return it to amazon and they keep saying they can't get into my account to create a shipping label for the return.Basically I would like my account with amazon restored and to be able to return the package that was made fraudulently on my account.

  Business Response

  Date: 04/13/2023

  Hello,
  We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
  We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 13/4/2023.
  For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
  Sincerely,
  Amazon.com

  Customer Answer

  Date: 04/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************* *********

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/22/23 I purchased a part for my outdoor boiler which heats my home. Order #***-8696311-6421834 . A Taco circulating pump. After a couple months the pump started making a grinding noise so I contacted Amazon for a replacement. Was told the pump came from a third party vendor and they would contact them for me. The third party vendor told me they only distribute the item and only warranty for 30 days and they do not exchange or refund for said product. There was no option to exchange through Amazon web sight. After numerous contacts with Amazon I was finally told I would receive a gift card on my account for the amount of $277.67. Received a code for returning pump and dropped it off at *** store in ********, ********. Amazon ****** they have no record of sending the code or receiving the pump for return. They are refusing to refund my money as agreed upon . A gift card on my account as the original credit card used to purchase has been closed.

  Business Response

  Date: 04/06/2023

  Hello,
  
  In order to receive refund, we require return tracking details which proves item was returned to seller. Since there is no evidence that the seller received the return, we have closed customer's claim. 

  The seller has not received the return, and the information customer has provided does not prove that the package was delivered to the seller. If customer need to return an item in the future, we recommend following best practices to be sure that the seller receives the package:

  -- Include the order number on or inside the package.
  -- Insure the package.
  -- Use a signature confirmation delivery service.
  
  
  Sincerely,
  A to Z Guarantee Team

  Customer Answer

  Date: 04/07/2023

   
  Complaint: 19892757
  
  I am rejecting this response because: Amazon was informed that the seller is a third party and does not accept returns or give refunds. Because of this Amazon told me THEY would be refunding me the amount of $277.67 onto a account gift card in that amount. Info they are requesting I do not have any more. Received a square code to take to *** to drop off. This was done. When I was told over the phone that I would be receiving a refund the information was deleted from my system figuring I could trust Amazon at their word that I would be compensated.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the following server in February for $1,399 **************************************************************************************************** Less than a month later in March, the price had been cut in half.I contacted the seller for clarifincation and was told in writing that Amazon had made a mistake. The seller proceeded to change the price to $1,499 (a $100 more than what I bought it for).I contacted Amazon and was informed that it was a "promotion" of some sort and that they did indeed change the price of the seller's product. The customer service rep offered in writing to allow me to buy another server for $1,099 and could not provide the discount that the seller acknowledged in writing was the price (half the price) and that the same customer service rep acknowledged was set by Amazon to half the price. No Phone calls, please

  Business Response

  Date: 04/05/2023

  Hello ****,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared about the price changes and have reviewed the matter in detail. I have reviewed the issue and we regret any misunderstanding. 
  
  We will not be able to offer any replacement or additional adjustments in this matter. 
  
  The product that was referred to on the link was a refurbished device on which prices change from time to time. We are not able to offer any adjustments after the order was placed. 
  
  You do have the option of placing a new order or returning your existing order subject to availability and eligibility. 
  
  I hope this helps. 
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a printer from amazon.com on April 1, 2023 for $211.99 and it was delivered on April 3 2023. The box was huge, and upon looking in the box and carefully removing the Styrofoam I noticed that it was way bigger than what was shown in the pictures in Amazon the next morning, I started to return online and noticed that, instead of the usual message that I received about returns that I would receive credit to my credit card within seven days of receipt of the item; I received a message that they would have within 30 days of receipt of the item, and then another seven days to credit the amount to my credit card. I have ordered many many items from Amazon and have never received this message. I phoned Amazon come customer service and they stated that this was normal, and that this is the normal return policy for all of their items. However, I also ordered a **** of paper along with the printer and returned that as well, and did not receive the message that it would take up to 30 days to return the item and then another seven days to credit my credit card. Nowhere on the Amazon site does it state that will take up to 30 days to process a return. I would have never ordered my printer from Amazon. If I would have known this, I couldve bought a printer from Office *************** target, or any other store that I could have returned it and have immediately gotten a return to my credit card Amazon has multiple warehouses and I have had issues in the past with them not crediting my credit card because they have had an item. Get stuck in an interim warehouse. This issue has got to stop .

  Business Response

  Date: 04/05/2023

  Hello,
  
  
  I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and I understand your concern regarding the refund for the item you've returned.
  
  Once the carrier has received your return package, please allow up to 30 days for your return to be processed and to receive your refund.
  
  If you don't hear from our ************** by Tuesday, April 25, 2023  please write back so we can find out what happened.
  
  We look forward to seeing you again soon. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  
  Regards,
  
  Harasankar.M
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/07/2023

   
  Complaint: 19892678
  
  I am rejecting this response because:
  The amount of time for the return process should have been clearly advertised on the website of the item. It is a huge site and they couldve put it anywhere. I wouldve never bought this printer if I had known that it would take up to 37 days which includes the processing time to put it on my credit card.  I couldve bought a printer at ******* and had my returns would be processed in one day.  If they wouldve come back to me and said it would take two weeks I wouldve been happy with that. I can send a package to Europe in less time.  They are just taking their sweet time to return and process it because they already have my money.  Its funny that they can get my printer to me in two days, but it takes up to 37 days to credit it to my account.
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMAZON went into my APPLE Gift Card WITHOUT PERMISSION.

  Business Response

  Date: 04/07/2023

  Hello *****,
  
  I'm Srujan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand that you were charged the renewal charge for our Prime Video membership from your iTunes / Apple gift card balance. I'm sorry for any inconvenience caused with this.
  
  To help you with this, I have looped in our Prime Video team so that they can look into this. As soon as our team revert, I will write back to you with complete details.
  
  Thank you as you stay patient while we review the details.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  ****** K
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/22/23, you billed me $10.44 for purporting my not returning "Chbuuero Taco Holders Set of 4." However your own carrier's tracking shows that I did return them and that you are in fact in possession of the returned holders. Please immediately refund the 3/2/23 $10.44 charge to my card, provide a generous courtesy credit for this fraudulent conduct, and refund my Amazon Prime charge for this month due to this service failure.

  Business Response

  Date: 04/05/2023

  Hello ****************,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with reference the returned item and have looked into the matter. We can relate to your inconvenience. 
  
  In response to your appeal, I have reviewed the returns in detail and have requested a refund of the retrocharge. You should see it in the next 3-5 days on the payment method charged. 
  
  We will not be able to issue any credits of offer any other adjustments. 
  
  I hope this helps. 
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 04/06/2023

   
  Complaint: 19892664
  
  I am rejecting this response because Amazon did not fulfil the terms of my request. As a result, I canceled the renewal of my Amazon Prime service and will buy as little as possible from Amazon in the future.
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:04/04/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Amazon and the items were shipped mar 20. I received a message this was damaged in shipping, it is now April 4th and amazon refuses to refund $158.11 for this order. I have called 5 times, did live chats 3 times and now they are just rude and wont answer me.

  Business Response

  Date: 04/05/2023

  Hello ***,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see your concern about the damaged package on your Order ID: ******************* and the damaged packing notation and have looked into the matter in detail. I am sorry for the inconvenience.  
  
  After a detailed review of the tracking on the package, I was able to request a full refund issued to your original payment method. You should see it in the next 3-5 business days. 
  
  We appreciate your feedback and have forwarded it to the correct team internally. I do not have any other information at this time.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 04/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I am writing this appeal because I faced a technical error while enrolling my brand into the Duna Store account. I need to contact the ** team directly to solve this problem, but you can file any complaint in a case only if you have at least one already enrolled brand in **. The brand (serial number ********* I am trying to enroll into my account belongs to me; I am the sole owner of it. I provide the Filing Receipt for Trademark below. The link to my brand on the official ***** website - ********************************************************************************************************************: DUNA is registered personally to me. The Duna Store account also belongs to me - ***********************. My seller account is registered to a company APOLKOR-M LLC which also belongs to me. This is confirmed by the Articles of Organization, which I am applying for in the attachments.The brand was removed from my Duna Store seller account for unknown reasons. I am still waiting to receive an additional notification about this. When I try to return the brand to my account and enroll it again, the Amazon system provides an error. Error text: "Trademark number is already enrolled in Brand Registry. If you'd like to be affiliated with this brand, use this form to share contact information with the Rights Owner". I am trying to understand how I had to request permission to add my brand to my account from someone else. An apparent technical error has occurred. Below I will send, in addition to my words, all the screenshots from my account showing an enrolling error. I also sent the Duna Filing Receipt for the Trademark and a copy of my passport. Please grant ****** to the Duna brand - to my Duna Store seller account and fix this error. Sincerely, ***********************

  Business Response

  Date: 04/05/2023

  Greetings from Amazon.com Executive ***************
  
  My name is *****. I am a member of the Amazon.com Executive *************** Team, and will serve as your point of contact as we work through resolution of your case.

   

  Upon research, we can confirm that what the selling partner mentions is indeed correct, we can see that they were part of the brand DUNA, and they were removed by another member within the brand.

   

  As this is under the brand registry scope, but they do not have a registered brand on their end, please ask the selling partner to reach regular seller support and ask them to review the following brand registry case : ***********

   

  Advise the seller to ask to have their case transferred to brand registry team and have the support member to check the internal notes I have left on the case. This note contains the research and next steps they need to follow in order to assist the selling partner.

   

  We recommend the selling partner to follow this process because the reference *********** was closed 4 days ago, and they might no longer can reopen it.

   

  The internal annotation should be sufficient for the concerned team to proceed as needed and assist the seller.

   

  Kind regards,
  

   

   

   

  Customer Answer

  Date: 04/07/2023

   
  Complaint: 19892631
  
  I am rejecting this response because:Amazon support violated my rights and did not provide an effective mechanism for solving my problem. As it was recommended to me in the Brand Registry Team message dated 4/5/2023 through the BBB system, I contacted regular seller support. I asked them to review the following brand registry case ID: ***********. For this purpose, I opened a new case - ID ***********, where I described my problem and attached the screen of ***************** Team's answer dated 4/5/2023. I received a response that the support cannot send this case to Brand Registry. They asked me to write to case *********** directly. This is some mockery; they just send me around in a circle and can't do anything. I also called Seller Support on 4/7/2023 in the hope that the support could help me in this way. But they dismissed me for the umpteenth time; I clearly explained my situation on the call that my brand disappeared due to a technical error, and I don't have access to it so that the support would be more precise. I offered to send a screenshot of the ** support response through the BBB system to the case log. ******, the lady from Seller Support, answered me that this was unnecessary and she did not see my seller ID in the brand registry system and could not help me. Every day I incur enormous losses for my business due to the lack of a brand in my ** and a technical mistake that occurred on Amazon. The support sends me from one support to another, and I need help solving my problem. However, I provided all the documents for my brand, passport, etc. Below I will send a screenshot of the response from support to case ***********. You can also listen to the conversation recording with support from 4/7/2023 as evidence of negligence and indifference to support regarding my problem. 04:30 a.m. - 04:45 a.m. ******* time zone. I request my Dune brand be returned to my **.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/19/2023

  Greetings from Amazon services,
  
  After reviewing the information of this brand "Duna", and we can confirm that this user was removed from the brand. Justification, removed by admin.
  
  In order for them to be added back into the brand, they will have to get in contact with the Administrator/Brand owner, and this person has the final decision if the user is added or not into the brand. We can't intervene whether they add or not this account.