Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon account is "on hold" Recent order was missing an item entirely (wine bottle opener) as well as an item (ipad case) which I need to exchange for correct size. Repeatedly for weeks I have contacted Amazon supprot, getting different answer from each agent about a ticket that must be resolved before I can do anything, I have not recieved a refund for the items as promised, and repeatedly told 24 hours just to not ever be contacted. I want a refund for both items they were a birthday gifts which is now ruined.

  Business Response

  Date: 04/05/2023

  Hello,
  
  I am Mahendra from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. 
  
  For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.
  
  We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. 
  
  You can look up your orders online through Your Account (www.amazon.com/your-account).
  
  Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned many items and it's been months and years and I have never received a refund. this is very frustrating. The items have been delivered to amazon and amazon does not give me a refund.

  Business Response

  Date: 04/05/2023

  Hello,
  
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  
  We look forward to seeing you again soon.
  
  
  
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:04/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of Tramotina cookware online at Amazon.com on 3/31/23 at around 9:30pm. Order#***-4969198-7841862.Upon reading comments on the hot handles, I decided to cancel the order at 10:03pm. Amazon refused, saying the order was being prepped for shipping to be delivered on 4/6/23. I contacted their chat service on 4/1/23, reached *****, and spent over 30 min. with him, asking to cancel the order as I wasn't informed upfront by Amazon that I only had 30 min. to cancel an order, and after the deadline, the order would be shipped. He advised for me to refuse the delivery, or return the shipment to Wholefoods on Bay St. I told ***** we had 44 units in my condo, and the shipment could be left outside our door by the driver, or someone else could bring it in . I am a disabled 73 year old woman and cannot return the heavy cookware box. He then suggested I let him know once I received the shipped email from Amazon and he would cancel the order from his end.I received this email today and wasted another 30 min on their chat line first with someone named ********, then with *******, each time saying the order could not be canceled. I asked them to review the notes on my file to see *****'s committment to cancel the order. They did not and only stated it was too late to cancel the order and repeated ****. to refuse the delivery or return it. Amazon.com has never refused to cancel an order after 30 min. I am aggravated and frustrated with their deceptive business practice. I want them to stop the delivery and refund the $248.81 to my credit card.

  Business Response

  Date: 04/05/2023

  Hello *****,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I understand your concern about the cancellation of your order of "Tramontina 8-Piece Cookware Set Stainless Steel". 
  
  We have requested the *** carrier to Stop and Return the package to our fulfillment center. Once we receive the package back, refund will be processed.
  
  In an unlikely event, In case if *** brings the package, we request you to please refuse it on delivery.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12.06.2022 Purchased Denon AVR-X4700H 8K Ulta HD 9.2 Channel (125 Watt X 9) AV Receiver on Amazon order 113-9207062-961848. Third party vendor was ListenUp. Price with tax $1,596.44.01.??.2023 My husband called Denon support and after working through troubleshooting steps, they told him there was an issue with the receiver and it should be returned/replaced.01.16.2023 Purchased Denon AVR-X4700H 8K Ulta HD 9.2 Channel (125 Watt X 9) AV Receiver on Amazon order 113-0806744-6192259. Third party vendor was ***********. Price with tax $1,596.44. 01.??.2023 Packed/shipped receiver from order 113-9207062-961848 and put into box from order 113-0806744-6192259. 02.02.2023 Received credit of $1,596.44 on credit card. 03.21.2023 Received email from **************************** stating that "seller received an incorrect item instead of the original item"... "your card has been charged again for $1596.44."03.23.2023 Called Amazon and was told I would be contacted within 72 hours by email for status of appeal. No email was ever sent.03.28.2023 Called Amazon and was told that I needed to respond to 03.21.2023 email from Amazon and I would receive a response within ***** hours. Replied to the email 03.28.2023 6:35 pm EST. Never received a response from Amazon.03.30.2023 Called Amazon and person told me I needed to respond to the 03.21.2023 email from Amazon. When I said that I had responded he hung up on me.Summary I returned the exact item that was sent to me from the 12.06.2022 purchase. Even if they believed that it wasnt the correct item, why would I be given the credit on 02.02.2023 and then 47 days later receive an email that I didnt return the correct item. Typically I have had very good experiences with Amazons customer service. This specific situation has been terrible customer service. This feels like a scam. They decide to take away my credit and then wont communicate with me.

  Business Response

  Date: 06/02/2023

  Hello,
  
  I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. 

  We received your email regarding the order 113-9207062-9617848.Kindly note the original shipment and the replacement was shipped by two
  different sellers.We kindly request you to retrieve the incorrect return and ship the original merchandise shipped in order to receive a
  refund.Please reach out to the seller for more assistance in this matter.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  *****

  Customer Answer

  Date: 06/03/2023

   
  Complaint: 19890636
  
  I am rejecting this response because:

  I can't send Amazon something I already sent to Amazon.

  ***** from Amazon is requesting that I retrieve the incorrect return and ship the original merchandise to get a refund. I already shipped the original merchandise in January to Amazon for order ending in *******. Amazon acknowledged that return in an email on February 2, 2023 (image file attached). It wasn't until March 21, 2023 that Amazon notified me that they believe I didn't return the correct item. I can't "retrieve the incorrect return" because Amazon has it. I did return the original merchandise from ListenUp but by mistake I used the identical product box from *********** for the return. Why would I keep the defective ListenUp receiver and return the working *********** receiver? If the box is the issue, I will gladly ship the EMPTY ListenUp product box for my refund.

  I contacted ListenUp by email on May 26, 2023 to get help from them on this issue and to find out what they think I returned. I did not get a response from them. I have added that email as an attachment.
  

  I want my $1,596.44 credited back to my credit card because I returned the ListenUp Denon receiver. In January ********************************************************* December 2022 from order ending in *******.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm the owner of the Amazon store JustPlay Store registered with the email address: *********************** I'm writing to appeal the suspension of my seller account on December 14, 2022, which I believe was unwarranted. I've been selling on Amazon for 5 years and have always maintained a high level of professionalism and compliance with Amazon's policies. My account was suspended because I was allegedly offering items that *** infringe intellectual property rights or *** be inauthentic under ASINs B06XH5R4JC, B01N2ASZ3S, B01N5XQM5R, and B06VSVVQXJ. The products offered under these listings are front shell case replacements for Xbox One controllers with custom-artworks inspired by Marvel characters Spiderman, the Avengers, and Deadpool. I listed these products as generic or non-branded. These are not Xbox or Marvel products. I purchased my inventory from ******** **************************** **** (***********************************) in 2017 and listed them on Amazon that same year. I did not sell any units under ASINs B06XH5R4JC, B01N2ASZ3S, and B01N5XQM5R, but I sold one unit of ASIN B06VSVVQXJ back in 2017. The only information I was able to recover from this purchase transaction is a screenshot of my order details. (See screenshot attached) However, I am unable to provide Amazon with copies of my invoices since I purchased these items over five years ago and the corresponding documents are no longer in my records. To cure this violation, I've deleted the infringing listings from my inventory and all other listings in Seller Central to make sure that there are no listings on my account that *** violate Amazon policy. Since the suspension of my selling privileges, I have submitted all the information and documentation required for reinstatement. Unfortunately, Seller Performance has consistently denied my appeals. Therefore, I respectfully request the reinstatement of my selling privileges on Amazon.

  Business Response

  Date: 04/05/2023

  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their selling privileges.
  
  We are unable to provide information on our investigation methods.
  
  Sincerely,

  Customer Answer

  Date: 04/25/2023

  Hello here is the response I prepared but miss the 7 days time to reply
  
  
  Dear BBB, I am writing to appeal the suspension of my Amazon seller account, which I believe was unwarranted. As the owner of the Amazon store "JustPlay Store," I have been a loyal and successful seller on Amazon for five years, maintaining a high level of professionalism and compliance with Amazon's policies. I understand that my account was suspended due to alleged infringement of intellectual property rights for the products offered under ASINs B06XH5R4JC, B01N2ASZ3S, B01N5XQM5R, and B06VSVVQXJ. However, I want to clarify that these products are not "Xbox" or "Marvel" products, but rather generic or non-branded front shell case replacements for Xbox One controllers with custom-artworks inspired by Marvel characters. I purchased my inventory from ******** **************************** **** in 2017 and listed them on Amazon that same year. While I sold one unit of ASIN B06VSVVQXJ in 2017, I did not sell any units under ASINs B06XH5R4JC, B01N2ASZ3S, and B01N5XQM5R. I have since deleted these infringing listings from my inventory and all other listings in Seller Central to ensure compliance with Amazon policy. I have submitted all the information and documentation required for reinstatement, but Seller Performance has consistently denied my appeals. Unfortunately, I am unable to provide invoices for these products as they were purchased over five years ago and the corresponding documents are no longer in my records. However, I assure you that I have always operated with integrity and in accordance with Amazon's policies. As a loyal and successful seller on Amazon for five years, I implore you to reconsider my appeal for reinstatement of my selling privileges. My business depends on Amazon, and I am committed to upholding Amazon's policies and ensuring a positive experience for my customers. The suspension of my account has caused significant financial and emotional distress, and I am eager to resume my successful selling activities on Amazon. I am confident that I can provide valuable products and excellent customer service on the ********************** platform. I appreciate your time and consideration in this matter, and I hope that you will ***** my request for reinstatement of my selling privileges. Thank you for your attention to this matter.
  

  
  

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******************************* and I own the Amazon store ARG Delivery Store registered with the email address: ************************** (MCID:? A1YFYO3L7AR3Q3) I'm writing to file a complaint against Amazon. On January 13, 2022, my seller account was suspended due to alleged violations of Amazons Seller Policies and Seller Code of Conduct and Drop Shipping Policy. I started selling on Amazon in November 2020 and as a new seller at the time, I wanted someone with experience to help me manage and grow my Amazon business, so I hired ************************************* of ************** (**************************) who was referred to me by a friend.My contract with ******************** stated that he is required to operate my seller account in accordance with Amazons policies. Unfortunately, ******************** used my seller account to violate Amazons Drop Shipping Policy. When a customer ordered from my store, ******************** would purchase the product from Walmart.com and have the item shipped directly to the customer. By fulfilling orders in this manner, the shipment did not identify me or Amazon as the seller of record on packing slips, invoices, or external packaging which violates the Drop Shipping Policy. All this was done without my knowledge or consent because I trusted ******************** with full control of my seller account. Upon learning of his violations of Amazons policies and his breach of our contract, I immediately terminated my business relationship with ********************. Prior to this incident, my seller account had never been suspended nor was I aware of Amazons Drop Shipping Policy. My account was always in good standing until I hired *********************Since the suspension of my selling privileges, I've provided Amazon with all the necessary information and documentation required for reinstatement. However, my appeals have been consistently denied. At the time of deactivation, Amazon was in control of approximately $35,000 of my sales proceeds.

  Business Response

  Date: 04/05/2023

  Hello,

  We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

  Thanks, Amazon.comSeller Performance

  Customer Answer

  Date: 04/07/2023

  Complaint: 19890226
  
  Dear BBB,
  

  We are writing to express our strong disagreement with Amazons decision to not reinstate our
  Amazon store, "ARG Delivery Store" (Merchant ID: *************** and to request a
  reconsideration of this decision.

  
  As we have previously stated, we take full responsibility for the actions of ********************
  ******** of **************, who was hired to manage our Amazon business and violated
  Amazon's Drop Shipping policy without our knowledge or consent. We terminated our business
  relationship with him immediately upon learning of his violations and have since provided
  Amazon with all the necessary information and documentation required for reinstatement.

  
  We have taken serious measures to ensure that such violations do not occur again in the future and
  have committed ourselves to complying with Amazon's policies. We believe that we have
  addressed the issue and deserve another chance to prove our commitment to being a responsible
  seller on Amazon.

  
  We understand the importance of Amazon's policies and the need for them to be upheld. However,
  we believe that our situation was a result of a misunderstanding and not a deliberate attempt to
  violate Amazons policies. We ask that Amazon reconsiders our case and reinstate our seller
  account along with the release of our sales proceeds withheld worth approximately $35,000 USD.

  
  We appreciate your time and attention to this matter, and we hope that Amazon will give our appeal
  serious consideration. We look forward to the opportunity to continue working with Amazon and
  demonstrating our commitment to being a responsible and trustworthy seller on Amazons
  platform.

  
  Sincerely,

  
  ARG Delivery Store
  
  *******************************

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a Prime member for many, many years. I can look around my home and see hundreds of items I've purchased from Amazon. It's been my "go-to" place when I needed something hard to find in stores, needed ASAP or had the ratings I could compare things with. Late February I received 5 items in my name that I did not order...they are still in their original wrapping. There was no way I could return them or find out who they belonged to. Early March I received 4 more items that I did not order (#***-6732474-5729068, #***-9564058-8338666, #***-7225909-1787424, and #***-1375156-8043425) that had been charged to my **** card. I was able to find them in archived orders (but once again, I never ordered them). I've disputed the charges with my credit card company. After 4 phone calls to Amazon I've had no satisfaction. I'm always told someone from finance will reach out to me within ***** hours. I have yet to hear from anyone at Amazon in weeks. I'm unable to access my Amazon account now. My Prime membership automatically renewed on 3/6/23. Now I can't even watch the video I paid for on 3/5/23. I never received an email confirmation for any of these orders, not even the Prime fee. I contacted Amazon Prime again today (4/2/23) at 11:15 a.m. and was told someone else is using my account with a different email address and someone would reach out to me to clear this up within 24 hours. I have cancelled my **** card and am getting a new one, but I want Amazon to recognize their SNAFU and fix the problem. They also need to explain how someone can order things for me and charge me. I also want credit for the item that is "non-returnable". The 4 items totaled $241.56 that was charged to me. So here I am, after hearing nothing from Amazon for the 24 hours like they said. They need to fix this. I should have stated it is a "health" issue, because I've been experiencing lots of anxiety over the last few weeks. I'm very frustrated!

  Business Response

  Date: 04/14/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with your account.
  
  Based on investigation, the concern team resolved the account issue as requested. From now you'll be able to access you account and place orders.
  
  I understand that you faced lot of inconvenience due the account issue, as it is resolved I can assure you that you can use the account normal and if there is any repeated issue you can contact our customer service team.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  ***********************************
  

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to return a watch. i used my mission lane credit card. to order a nother watch. they got it back 4-3-23. amazon is saying i used a gift card, and that was on there for 2 weeks. **

  Business Response

  Date: 04/05/2023

  Hello ********,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order. 
  
  I've checked and see that your order was refunded for :
  
  Monday, April 3, 2023 $35.00 (Gift Card)
  Saturday, March 25, 2023 $38.77 (Gift Card)
  
  Now the refund issued on April 3, 2023, I've reissued to the payment card, you will see the refund in 5 business days.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 04/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the weight set on March 10 and was delivered on March 16. Immediately opening the top box, I found that something heavy had been placed on top of these boxes for a long time because the bench or seat was smashed or compressed on one side of it making it lop-sided. And the cushion inside is not coming back because it lost its memory from being smashed for a long time. They have offered to replace the seat and 50 dollars. I am afraid there is more damage to this item from being stored with something very heavy on top. Probably another weight set. And I want it returned. I am not happy with it. So it still sits in my driveway today. It is to much trouble to move w/out totally dismantling the boxes, not having the appropriate equipment for heavy items on pallets. It has become an inconvenience for me sitting in my driveway. I have contacted Amazon. They had me contact the seller directly basically I found out later, washing their hands of this issue. Dealing with fitness outlet is impossible. I told fitness outlet It is damaged and absolutely do not want it now. They said I needed to shrink wrap this item for them to pick it up or I will be charged 20%. I have no way of doing that. If they would not have knowingly shipped me a damaged item we would not have to worry about all this now. I removed the shrink wrap and straps holding the 2 big boxes to the pallet and lifted the lid on the top box and that is as far as I went unpacking anything. The damaged seat was on the very top of the top box on the pallet. I do not have any way of restrapping or rewrapping this pallet. This item still sits in my driveway today it has been 2 business days and I have not heard back from fitness outlet since I told them to pick this damaged item up for return, for the 3rd time.

  Business Response

  Date: 04/06/2023

  Hello ******,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I sincerely apologize for the inconvenience caused with the order #***-1334600-5990662 placed with "fitness-outlet", a seller on our website.
  
  I've reviewed the details of the order and to help you with this, I've sent your inquiry about your order to the seller. You can view the email that was sent to in Your Account at the following link:
  
  *******************************************************************
  
  Give sellers 48 hours to respond. When they reply, you can respond directly to their email. If you don't hear from the seller within 48 hours, review the eligibility criteria for submitting an A-to-z Guarantee request:
  
  ************************************************************************************
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon terminated my seller account because they believed that our account *** have been used to engage in deceptive or illegal activity that harmed customers, other selling partners, and the Amazon store. Amazon requested additional documentation to verify our identity. Therefore, we scheduled a virtual meeting with Amazon to do so. Unfortunately, we were unprepared for the meeting as we needed to fully understand what specific documents we had to prepare and how they should have been presented. After the virtual meeting, we submitted our documents; however, because we still fully did not understand what Amazon was specifically asking for, we submitted more documentation than required; regardless of our efforts, Amazon saw it as we failed the verification process and deactivated our seller account. THE PROBLEM:After figuring out the documentation requirements, we submitted them to Amazon accurately; however, Amazon has ignored, neglected, and continues to not respond to our communications to resolve the issues for account reinstatement. If Amazon would adequately communicate with us and review the information we could finally prepare and submit, Amazon should reinstate our account. Desired Outcome:I want my Amazon account fully reinstated and our pending funds to be disbursed to our bank account. Sincerely,********************

  Business Response

  Date: 04/07/2023

  Seller failed IPI and has been notified about it. The account does not fit a reinstatement.

  Customer Answer

  Date: 04/11/2023

  We failed the *** because we were unprepared; we've appealed several; times with a plan of action explaining why.
  Also, we submitted the required information via emails to Amazon (requested during the ***.)
  THE ISSUE IS THAT AMAZON DOESN'T COMMUNICATE WITH US OTHER TO TRY TO RESOLVE THE ISSUE. 
  --We want to resubmit the information for verification and account reinstatement. 
  ---IF Amazon would review our (recent) previous appeals, they would be able to reactivate our account from the information provided.
  
  
  All Amazon has stated is that we've failed the virtual identity verification; Amazon (a) doesn't elaborate on the issues they believe in, and (b) doesn't consider our re-submissions.
  OUR ACCOUNTS FITS REINSTATEMENT; Please reinstate. 
  
  
  Thank you.