Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

47,089 total complaints in the last 3 years.
16,631 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I NEVER GOT REFUNDED FOR THIS PARTICULAR ORDER - 113-5841593-1453056!!! I SENT ALL 3 ORDERS BACK AND I GOT REFUNDED FOR ONLY 2 ORDERS!!! I SENT ALL 3 ORDERS THE SAME DAY AND THEY WERE ALL RECEIVED BY AMAZON APRIL 3RD IN ********, ********! I WANT THIS ORDER 113-5841593-1453056 REFUNDED!!!!!! I HAVE ***PROOF*** THAT MY ORDER WAS DELIVERED APRIL 3RD AT 9:05AM!!! I SHOULD HAVE BEEN REFUNDED FOR THAT ORDER!!! THE OTHER 2 ORDERS WERE REFUNDED! I GOT SEVERAL EMAILS FROM AMAZON SAYING THAT MY REFUND WAS COMPLETE FOR THE ***SAME ORDER*** FOR THE AUSTRALIAN INSERTS SIZE 8M!!! VERY STUPID!!! I RETURNED ********** INSERTS MEN'S SIZE 7M, ********** INSERTS WOMEN'S SIZE 8M, AND THE **** INSERTS MEN'S SIZE 7M. I RECEIVED SEVERAL EMAILS FOR ONLY THE AUSTRALIAN INSERTS WOMEN'S SIZE 8M. THE PERSON SENDING THE EMAILS IS AN ***IDIOT***! GET YOUR ACT TOGETHER, PEOPLE, OR I AM GOING TO HAVE TO FILE A CHARGEBACK!!!!!!
Business Response
Date: 04/05/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding about the return of the items.

Your returned items which were 4 X ********** Sheepskin Insoles?Thick and Warm Wool Insole?Women Men Replacement Insole were received and successfully refunded.

$12.99 and $38.97 were refunded on April 4, 2022. You should see the refund in 5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/10/2023

Better Business Bureau: IT TOOK YOU TOO LONG TO ANSWER THIS COMPLAINT, BUT AT LEAST YOU DID REFUND MY MONEY JUST AS SOON AS I SUBMITTED MY COMPLAINT. IT IS SUSPICIOUS, BUT YOU DID FINALLY REFUND ME. IT WOULD NOT HAPPEN AS FAST IF I DID NOT FILE A COMPLAINT.

Sincerely,

*************************
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ****************************. Im the owner of the * Moon Store Amazon Store (email: **************************)Im contacting you regarding the issue of the unfair actions by Amazon. On March 28, 2023, I got an email from Amazon that my account "will be deactivated on 4/11/2023 if I don't complete Video Verification". They send me a link to schedule the video call and placed my funds on hold. However, the provided link to schedule the video verification is invalid. I attached the screenshot. On March 29, 2023, I contacted the Amazon Account health team twice and I have been trying to get the valid link for Video Verification. They promised to send the valid link, but today 3 April, and still don't have the valid link for video verification. I have also sent 2 emails regarding this issue, but no answer. I don't violate any Amazon rules, I also already passed 2 video verification. The last account deactivation was in Feb 2023. They deactivated my account without any reason and no any violation from my end, I passed video verification on March 6, 2023. Two weeks have passed and they want to block me again.They just blocked my funds, blocked my business without the given reason. They even don't get me a chance to fulfill their requirements and schedule their "regular" video verification. Dear BBB, please help me to resolve this issue I have employees and obligations, and Amazon just systematically ruin my business by blocking my account without any reason.
Business Response
Date: 05/11/2023
Hello from Amazon.com,

I understand that the seller is requesting their account to be reinstated.

Upon research, I found out that our internal team reviewed the information seller provided and have successfully completed the virtual identity verification last May 2, 2023.

Seller's account now shows it is active and no longer blocked/deactivated/suspended.

Thank you for your time.
Initial Complaint
Date:04/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ******************************. Im the owner of the NUTRAHARMONY Amazon Store (email: *********************)Im contacting you regarding the issue with the unfounded charge by Amazon. On March 20, 2023 I found in my deactivated Amazon account the following transaction: Transaction date: 3/16/2023, Other, Others, -$30,961.39. Screenshot attached.As I understand the amount of -$30,961.39 that was held on my Seller account was charged by Amazon without any reason, the payment description "other".I dont understand the purpose of charging and for what services amount was charged.I was in the process of disbursement of these funds from my deactivated Amazon account. As per Amazon policies after 90 days after account deactivation, I have the option to request my funds' disbursement. I sent a request to Amazon and they asked me to complete video verification in order to disburse funds. I scheduled the video verification, but they charged all my funds before this video verification. Also, they didn't send the video verification call link, although I have scheduled available dates and times in advance I also sent them two emails regarding this issue, but I still didn't get any response at all. Please help me to resolve this issue, I think that Amazon charged me a significant amount of money without any legal reason for this.
Business Response
Date: 04/07/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Amazon
Initial Complaint
Date:04/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to complain about a bad shopping experience at Amazon. My name is ***** (****) ***, I am an international student at ***. On March 6, I ordered an iPad Pro (order number: 112-1759813-1536244) from Amazon as a birthday present for my girlfriend. The package was scheduled to arrive on March 7th, and I was eagerly waiting for it to arrive so that I could surprise her. I waited for the delivery person and gave her the passcode for the package.However, upon opening the package with my girlfriend, I was shocked to find that the iPad was missing from the box. (The outside package is sealed perfectly, the Ipad box's seal is open and the Ipad is missing) This was the first time something like this happened to me in *****************, and I was extremely upset. I immediately reached out to Amazon customer support to report the incident and seek a resolution.Amazon has insisted that I need to provide a police report to obtain a refund for my stolen item, which I have done. However, I was informed that there is a verification problem and that Amazon cannot reach the **** to confirm the report's authenticity for almost three weeks!!! I find this claim difficult to believe, as I was able to contact the **** myself using the number ********** just an hour ago! It is unacceptable that Amazon is not making the same effort to verify my report for weeks. Furthermore, I am deeply disappointed that Amazon seems to be questioning the validity of my police report. As a law-abiding citizen, I took the necessary steps to report my stolen item to the authorities and obtain an official report. It is insulting that Amazon is not taking this matter seriously and treating me like a dishonest customer.I would like to know how long ********************** plans to hold my refund if the **** does not pick up the phone. It is not my fault that Amazon is having difficulty verifying my report, and I should not be penalized for it.I urge Amazon to take immediate action to resolve this matter and provide me with the refund I am entitled to. I expect better treatment from a company that I have trusted. If Amazon continues to refuse to process my refund or to acknowledge the legitimacy of my police report, I will have no choice but to seek a credit card dispute and legal assistance to resolve this matter. I believe that I have followed all of your company's requirements for obtaining a refund, and I find it deeply troubling that Amazon would try to deny me the refund that I am entitled to.I can be reached at *********************** or ************
Business Response
Date: 06/02/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about the credit card dispute you filed on Order 112-1759813-1536244.

To correct this problem, we had asked your card issuer to close the dispute in your favor.

You should have received a refund of USD ******* on your credit card .

We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 2nd I purchased a bike for 360$ from Amazon warehouse with the description used like new. I received on march 10th a bike that was thrown in a box loosely with no charger a flat tire and the neck would not stay up. I contacted Amazon and was told they would pick it up for replacement or refund. I was ***et with the condition of the bike as well as already going through a similar situation with Amazon in which I ****** Filed a complaint on . I was told that the warehouse was going to get word on how they dropped the ball on my order. It seems it was returned and the item was not checked but they said and signed off it was used like new and I was told to wait and I would get my refund. I explained that I needed a bike for my sons birthday and I didnt want a refund to swap it out and they denied me and it was lost by *** so here on April 4th I havent received my refund or a replacement for my bike I ordered and was sent no good because of theyre warehouse and has nothing to do with me because if they would have sent me a good bike I would not have sent it in and it would not be lost and I would be having what I paid for. I know it seems like Im being overboard but I have bought it as well as others the first were scams and I was lied to after I was promised a bike they would honor. And I purchased 5 of them I didnt get one and I was held to the almost 40 days and was told to contact for the resolution of my bike. When I did they hung up and refunded me. Now I received this other bike broke with no charger. I have no bike I payed for a bike what customer service is this for me to pay for it and not have it please help me with something for my trouble I would be happy with my refund and the bike I see it only fair seeing as I have been through this for so long and its what I was promised.
Business Response
Date: 04/05/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order# ***-9575111-6403458 for the refund as you mentioned that you returned item.

Based on return tracking details, the item is still with the carrier or it might be lost by ups.

As per the previous details, the ups already raised investigation on it and they will update once they complete the investigation.

I request you to wait for the team to respond back as from our end we don't have option to process refund manually.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon order # ***-2437283-6041069 Bought this massager if terrible quality. Absolutely hate it. Doesnt do job well. Caused more pain in neck and back using it. Not happy with quality. Had to go see a physical therapist. Now trying to return but Amazon webpage is not giving the option to return. Just asks to select a reason and when I select any reason from the narrow list of provided option, it just takes me to a troubleshooting page with few options and suggestions to try. No return option being provided. I am absolutely stuck with is useless product. Another thing I just noticed is that when I added the product to cart it was $19.99. Didnt pay attention until now but I got charged $29.99. So Amazon is into deception now too.
Business Response
Date: 04/05/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had with your order of "Shiatsu Back Massager". In this case, there's no need to return the item for us to issue a refund. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.

I've requested a refund for $31.26, which includes the cost of the item and any shipping costs. You'll see the refund within the next 3-5 business days. Once processed, you'll also be able to see the refund here:

***********************************************************************************]

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered books from Amazon, on Jan 17th (ORDER # ***-9805239-2882668), paid 38.51$.Due to unknown reason, the books never got to deliver to my address. The order was labeled "Undeliverable". So I canceled the order. But ever since then, the items are not returned back to Amazon nor deliver to me (I suspect the **** has lost the items)I tried to contact the customer sevice, they told me I have to wait until the products return to their warehouse before they can refund me, They've suggested me to contact **** (the carrier of the items). **** confirmed they've lost the items and they told me to ask the sender (Amazon) to file a complaint against ****.Until now, Amazon won't cooperate with refunding me nor filing a claim against **** to make this case forward. and it's been 2 months after i canceled the order.
Business Response
Date: 04/05/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the order# ***-9805239-2882668.

Upon checking with the order details as the item not delivered to you and updated as lost, I've processed the refund of $38.51 issued back to your original payment method.

You'll see the refund on your original payment method statement in the next 3-5 business days.

You'll also be able to see the refund request here:

***********************************************************************************.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings! Dear BBB,We are writing to appeal a customer review left on our product listing for B0BTG2R9JC by ***************************. The link to the review can be found here: *****************************************************************. The review, titled "This is a lie and a very small bottle," contains inaccurate and misleading information that we believe should be removed.Firstly, we would like to address the claim that our product is a "lie". We take the quality and accuracy of our product listings very seriously and would never intentionally mislead our customers. The size of our product is clearly stated in the product description and on the label of the bottle. We stand by the accuracy of our product information, and believe that ************************ claim is unfounded.Secondly, we would like to address the accusation that we are "robbing" our customers. Our pricing is competitive with other products in the market and is based on the cost of production, packaging, and shipping. We have no intention of taking advantage of our customers and believe that ************************ claim is both unfair and untrue.We understand that customer feedback is important and we welcome constructive criticism that can help us improve our products and services. However, we do not believe that ************************ review meets Amazon Communities guidelines and US Law. The review is both inaccurate and misleading and does not provide any useful information to our customers.The information about the size of the product is clearly stated in the product description, as well as on the package dimensions, which are listed as **** x **** x **** inches; **** Ounces. We believe that ************************ claim that the product is "very small" is unfounded, as the size is accurately described in multiple locations.Furthermore, the statement that our company engages in "lying" is defamatory and damaging to our brand reputation. Such unfounded accusations can be harmful to our business, and we
Business Response
Date: 04/05/2023
Dear Seller,

Greetings from Amazon Executive Seller Relations Team.
I understand that you wish to remove the customer review form the **** **********.

Please note that we reached out to dedicated team and they will contact you with further updates.
Appreciate your patience.
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 01/26/2023, I paid $706.86 for an item on Amazon. However, it was an impulsed purchase, I decided to return the item as soon as it arrived and asked for a refund with the *** tracking number: 1Z9E8W879004449941. The item arrived at the destinated return center of Amazon as instructed, Amazon refused to refund for me despite of that I detailed how I sent the item that they sent me. Amazon sent me the wrong item, and then refused to issue refund because I didn't sent the correct item back even though I sent back what they sent me initially.Since I cannot ask for my money back, I asked for the item back. However, they refused to return the item back to me, because they used the excuse of diposing it not to issue a refund.As a result, my money stucked on Amazon and I didn't even have the item that I paid for.When I contacted to the customer service, none of them were willing to listen to me.This is an attempt of fraudalent from Amazon to scam customers.I was not the first victim to this shady tactic coming from Amazon recently. There were other customers who were affected negatively as such in this article (***********************************************************************) and another customer from the forum (************************************************************************************************************* er_throwing/) .Therefore, I wrote this complaint in the hope that the merchant would correct their mistake.
Business Response
Date: 04/07/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-113-7424807-2021056. I understand that you are referring to the refund for the item you returned.

Based on the investigation you already replied to the email for appeal, upon reviewing it the team cannot take any action on it.

And we can see you raised charge dispute with the bank for the item. Based on the investigation results we received the incorrect item but not the original in this case no option to process any refund on it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ***** ****** BTU ** on March 7th 2023 from Amazon Order #***-5808467-4550662 for $417.29 The ** unit arrived on March 14th 2023, which I had professionally installed on the same date from a local ************************* The technician informed me the unit had damage after inspecting it when it was unboxed; I contacted Amazon customer support initially on March *********; I spoke with a Didi that requested photos for proof of damage, which were immediately emailed back as requested. Didi then requested I use the item to determine if the item functions, from such a short amount of testing its difficult to gauge the long term quality. So now Ive contacted Amazon several times in hopes to resolve this issue, unfortunately it has been nothing more than constant circles without a solution.I am disabled, therefore incapable of physically uninstalling the unit from the window and shipping it back as Amazon has requested, it weighs over 70lbs, is heavy and bulky. According to the technician that performed the installation, he stated the ** unit should still work, however because of the damage to the rear metal area, the ** will have trouble dissipating heat efficiently. Therefore causing the unit to build excess water inside the units metal casing.This whole ordeal has been very poor and saddens me that Amazon is not providing a satisfactory resolution. The air conditioner seems to be of good quality, just unfortunately arrived damaged. Was even impressed with the ***** brand that a new order was just placed on April 1st 2023 for the ***** ***** BTU ** Amazon Order #***-7345834-0553062 for another room in our home.Im attaching the same photos that Amazon requested to show proof of the damage for reference. Looking forward to move forward positively and hopefully resolve this matter.Live, *****, and LoveHave a Good Morning, and in case I dont see yaJack Mayo ******************** ************
Business Response
Date: 04/05/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order# ***-5808467-4550662 as you received the item in damaged condition.

However we can see that the item is still within the return window period, I've created return pickup using *** with the tracking number :- 1ZE793R82600081241.

The *** agent will come at door step and pick the item and once the item received at fulfillment center, the refund will be processed automatically.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/05/2023

Complaint: 19892141

I am rejecting this response because:
As Ive conveyed numerous times to chat and phone support Amazon customer support agents, I am disabled and physically incapable of uninstalling and moving a 70+ lbs. heave and bulky item. The item was installed by a local air conditioning company, which cost me an additional estimate of $150 on top of the purchase cost of the unit.
I contacted the company which installed the item and they quoted me the same charge to remove the unit from the window it was installed in.
Ive conceded and accepted the item is damaged. To not incur any additional charges for uninstalling or installing a replacement; Im requesting a fair reimbursement due to the fact the item is damaged.

Sincerely,

*****************

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