Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,800 total complaints in the last 3 years.
22,154 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not reviewing my account reinstatement submissions. I have provided exactly what they have asked for. Amazon is unjustly suspending my account and holding my funds. Please see my appeal attached.
Business Response
Date: 04/04/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/5/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/11/2023

Complaint: 19888492

I am rejecting this response because:
Amazon is just sending a generic response and there is no human being actually reviewing my appeal. I have provided Amazon everything they have asked for. Amazon is illegally withholding my money.

Sincerely,

*************************
Business Response
Date: 04/18/2023
Hello,

We are unable to reinstate this seller's account, as the seller's appeal does not meet the conditions for reinstatement under our policies.

Sincerely,

Amazon.com Seller Performance
Initial Complaint
Date:04/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dog kennel on Amazon February 23, 2023 for $449.39 that Amazon took payment from my approved Mastercard debit linked to my credit union Founders FCU. The payment was deducted at time of shipping on March 7th, 2023. March 8th I received notification that it was delivered to my home. March 8th I discovered the package received was a scam facilitated via Amazon platform, as it was a "gift card" and was not the dog kennel I ordered. The scam was returned March 8th to a local *** drop center using the ** code provided by Amazon after I immediately filed a complaint with Amazon using their chat option. Amazon refuses to return any monies to the form of payment that it was taken from and applied it as a credit to forcibly use only at Amazon. There is no option on Amazon in which I can transfer my money back to my bank account. I don't want to continue to purchase the item at Amazon after I have already been scammed. I would like $424.58 returned to my credit union payment method. Amazon claims they cannot return my money credited to my account March 23 because my daughter purchased 2 books < $25 March 24th when Amazon automatically applied payment from the credit to her new purchase. Amazon also refused to allow the return of the books to fascilitate the full refund. We aren't trying to get anything for free, we just want to be made whole after being scammed and have access to my money to purchase the item elsewhere.
Business Response
Date: 04/06/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you were refunded to your gift card balance on the order #***-1922173-0986667 return and you want to get this refunded back to your original payment method.

I've reviewed the details of the order and see that the gift card balance refunded was used on two orders placed on March 24, 2023. As the gift card balance was used on the orders placed, the option to resubmit refund to your original payment method is no longer available.

I'm sorry about the trouble you had with the refund processed to your gift card balance that can't be refunded back to your payment method. I've passed your message to our internal team as a feedback. We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/08/2023

Complaint: 19883199

I am rejecting this response because: Amazon should have never placed the refund as a credit in the first place, a credit was not used when making the purchase. Furthermore, due to your deceptive practices, when those books were purchased, it clearly showed the last 4 digits of the debit card payment method- but Amazon took it off the credit. Then for Amazon to state the books could not be returned to initiate the whole credit borders thievery. Amazon also prevents the purchase of other GC with the credit, more thievery. Why will you not refund the balance of the money to a customer who was clearly scammed by your seller.

Sincerely,

*********************
Initial Complaint
Date:04/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 end tables from Amazon.com on 12/24/22; for the past 60 days Amazon has held onto my refund stating they do not have receipt of the items that were returned to their Amazon store hub on 5th street in ******* ** on 1/25/23. Furthermore, a confirmation receipt of the returned items was also sent to me 1/25/23, for the past two months I have had to go back and forth about a refund of my two returned items and still not have received the money back of $180.23 to my original form of payment ending in *****. Please find attached the confirmation receipt dated for 1/25/23. Even after reviewing all this information and speaking to several different supervisors prior to 60 days, i was instructed to wait for my return until after 60 days, which was 3/25/23. Upon the March day arriving and passing I again had to contact Amazon where a supervisor on 3/29/23 who told me to provide the evidence of the email confirmation and explanation that was provided to be submitted to the appeal department, which I then voiced makes no sense considering the items were received and my refund not processed why would I appeal something rightfully owed to me. The email response then stated in 6 hrs i would receive a call back, which never came. On 4/3/2023 I followed back up on a 3/29/23 call inquiring why no one ever contacted me; after requesting to speak to a supervisor, **** she then told me she was only Permitted to give a refund of $75 even though she saw that was not the full amount paid and there was nothing she could do because it had been past 60 days, although i was continuously advised by Amazon staff and supervisors to wait 60 days for an internal investigation. I want my full refund processed immediately, it was the sole intent of Amazon and its affiliates to defraud me and keep my money for items that were returned directly and received into their brick and mortar location. The lack of service and theft is disheartening and disgusting as an avid consumer
Business Response
Date: 04/04/2023
Hello *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the pending refund for the items you've returned.

We could not locate the order ID in your complaint, we request you to write us back with the order ID's for further review.

We hope to see you soon.
Regards,
-Abhishek
Customer Answer
Date: 04/04/2023
The order ID is ******************* ordered on 12/24/22 for a total of $260.68 as the attached image of the transaction supports, furthermore my prime email: ******************** is also included in the correspondence where Amazon systems sent me confirmation of receipt of the (2) returned end tables.
Business Response
Date: 04/12/2023
Hello Ms ********************* to our previous correspondence, our team has confirmed we're unable to issue a refund to your payment card in this case as the product has not been received by our fulfillment centre.

As informed by our specialist team on March 20, 2023 "If you haven't been issued a refund after March 28, 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon."

The Goodwill Gift card I've offered in my previous correspondence was an exception.

We hope to see you soon.

Best regards,
Abhishek
Amazon.com
Customer Answer
Date: 04/12/2023

Complaint: 19888236

I am rejecting this response because:
The internal communication to several supervisors via chat, email and telephone was not advised to contact a carrier to inquire about a package that was delivered to the Amazon Hub storefront. In addition, the communication for the dates below:
2/2/23
2/23/23
2/27/23
3/6/23
3/20/23
not once encouraged me to contact a carrier after 60 days, I was advised an internal investigation is occurring and after 60 days a refund may be provided to me.
On 3/28/23 that same advice was not given.
It was not until 4/3/23, a rep stated I would have to contact a carrier, when I inquired about what carrier did Amazon send the package with, no supervisor or employee could provide the information.

On 4/11/23, I inquired again with several reps and even provided documentation of the confirmation receipt email to the email that was written to me.
It is with extreme dissatisfaction after providing substantial information and seeing the inconsistent information that has been provided by numerous staff, not just 3 people that you would not actually process the proper refund, as I properly returned the items to the storefront.

Please issue the refund of $180.00 to the gift card.

Regards,

***********************
Initial Complaint
Date:04/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, my seller account was deactivated in error on Amazon. My account was deactivated due to being related to *********************************** 3 seller account. The real owner of the *********************************** 3 seller account is ***********************************. *********************************** is my former employee (bookkeeper). I personally have not violated any of Amazon's Policies. I hired *********************************** on August 30, 2022 (check the Employment Agreement). On September 30, 2022, *********************************** notified me about the Employment Agreement termination (check Termination Letter). I agreed with *********************************** that the initiative to terminate the Employment Agreement would be on her part so as not to spoil her future career as a bookkeeper. On October 6, 2022, I stamped the Dismissal Order to terminate the Employment Agreement (check Dismissal Order). After that, I never cooperated with the owner of *********************************** 3 seller account. So, please review my attachments to understand my problem and reinstate my account. Many thanks for considering my request.Sincerely,***********
Business Response
Date: 04/05/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 04/05/2023.
Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:04/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a wig from Amazon in January and received a completely different one that was worn and extremely damaged. It was delivered in a different companys bag (Fashion Nova). They clearly did not check the item before delivering. I was surprised and grossed out by what they sent and called to get a refund or credit to reorder the item. This has never happened. I took pictures and videos of the item because I was so taken aback. The manager that I spoke with told me dont worry about returning the item. He sent me an email stating that. So I went ahead and reordered and everything was fine.Today 4/3/23, I see a charge on my account for $50.95. Called Amazon and they tell me I got charged for not returning the item. The first agent understood and sent me to a manger to process the refund. I then speak to another manager and he says he cant do it and is extremely rude. He transferred me to someone else named **** who is also very rude and says they gave me misinformation and she can give me my money back. I found this VERY misleading and disingenuous. All they had to do was at least give credit and I would have been fine. This was horrible customer service. It was not my fault the agent did something incorrect. I do not work there. I would have sent the item back if this was the case but that thing they sent me was thrown away. I have attached pictures the condition of the wig when delivered and also the email that was sent by the first manager who graciously assisted me initially.I also have pictures of the order and the charge on my account.Please let me know if you need anything else from me.Sincerely,******************* ************************ ************
Business Response
Date: 04/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* as you charged for the item which you received bad condition.

I understand that you were charged automatically, as per you request the refund of $50.95 issued back to your original payment method.

The refund will be credited on your account within 3-5 business days.

You'll also be able to see the refund request here: ***********************************************************************************.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon ****** is not vetting their their delivery agents to comply with ******** law. Amazon ****** and Purolator Courier use AI bots. As a direct result of Purolator *******'s AI bot my package got stolen. It did allow me to reschedule the delivery because I knew I wouldn't be home. Amazon ****** said they would reimburse me but they haven't yet. It's not good enough for Amazon ****** to tell me they will reimburse me because that's not the point. I am supposed to believe that Purolator Courier delivered the package. 2 tenants say they "witnessed" PCs delivery person take a picture of the package. The one tenant said they took a picture specifically to get the number of my apartment. If this is true, then why has '****' from Purolator ******* refused to give me a copy of this picture? Amazon ****** through Purolator Courier are violating MY privacy by doing this. That picture contains my personal information: my apartment door with the number on it, the box containing my property and the label that has my personal information on it. Unless there is a picture provided, Purolator Courier is involved in a theft ring and cover up. Amazon ****** MUST investigate this. NOT ME Amazon ****** has to make sure Purolator Courier are given ALL delivery instructions. It does not make sense that Amazon or Amazon ****** would allow millions of dollars to be made in refunds due to stolen property and not recover the stolen property from their delivery agents. I've instructed Amazon to BUZZ me. Buzzing me determines I am home and it is safe to drop the package outside my door as I will open the door within seconds after buzzing. It also prevents the delivery person from trespassing when they are not legally buzzed in. In this case, a tenant let them in WITHOUT my consent. This means Purolator Courier trespassed then left the package unsafely in the hallway. Within a half hour of leaving the package in the hall and my returning home, it was stolen.
Business Response
Date: 04/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* as you not received the item.

At Amazon, we pride ourselves in being the worlds most customer-centric company. Regrettably, our delivery partner couldnt meet our high standards in this instance.

Upon checking the order details, the refund of CDN$ ***** is already issued on Thursday, March 30, 2023 back to your original payment method.

The refund will be credited on your account within 3-5 business days.

You'll also be able to see the refund request here: ****************************************************************************************.

Regarding the delivery feedback, I'll make sure it gets forwarded and action will be taken so that such things won't get repeated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/04/2023

Complaint: 19887960

I am rejecting this response because: Amazon ****** is not enforcing Purolator Courier to BUZZ me before letting me BUZZ them in to enter my building. I have confirmed in audio I recorded with the consent of *************************** of Purolator Courier, that Purolator Courier's policy is to BUZZ first. This 1) confirms I'm home and 2) buzzing the delivery agent "in" provides the consent to enter the building so they are NOT TRESPASSING.
Both Purolator Courier and Amazon ****** use chat bots. Purolator *******'s chat bot REFUSED to allow me to reschedule my order when I knew I was not home. I understand from speaking to *************************** that he will ask the IT department about their bot obstructing the request. I have done it before but after speaking to their human. Amazon's bot instructed me to wait until Friday March 31, 2023 until asking for a refund.
Purolator Courier is being accused of the complicity of a crime. While they provided a copy of a picture of the alleged delivery, it still proves little.
The door appears to be what my door currently looks like but it looked like that BEFORE I moved in. The picture should have included my doorbell and a "ring the doorbell" sign above the lock. This would prove it is MY door.while living there, not a picture from another delivery that was stolen since the building manager has confirmed there is a theft problem in the building.
Also, I cannot see any identifying information in the picture to confirm it was my order. ie close up of packaging lable. I cannot be sure it's just an older picture taken by Purolator Courier or an empty Amazon box with fake labels or an empty Amazon box with someone else's labels.
I have asked Brain ******** for a close up/detailed picture to prove that my name and delivery date is on that label on the box. He hasn't provided me one yet. Until he does, I can't be sure it was the delivery.
How does Amazon ****** know that Purolator Courier in **************** isn't involved in an Amazon package stealing ring if Amazon ****** is not going make sure Purolator Courier drivers BUZZ the actual resident to confirm they are home before leaving a package unsafely? Because *************************** admitted that Purolator Courier's policy is to BUZZ first, that means the delivery person TRESPASSED. They conspired with 2 other tenants. One was my neighbour who let that person in and who DID NOT HAVE CONSENT TO OPEN THE DOOR ON MY BEHALF. The other one was the husband of the building manager who allowed the other tenant to trespass him.
Amazon ****** and Purolator Courier need to talk about their mutual policies and stop getting the customer to do. In this case, I want a response from Amazon ******** legal team because it's Amazon ******** insurance company should be investigating chronic thefts or alleged theft rings and passing the information to the local police. Customers shouldn't have to do Amazon ******** job.

Sincerely

*******************************
Initial Complaint
Date:04/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Team,We are writing to appeal to a Vine Customer Review of Free Product ****ed with a check **** as VINE VOICE by a user with the name ????MeoW????. The review in question can be found at the following link: www.amazon.com/gp/customer-reviews/**************. The product ID: ************** concern with this review is that the customer is presenting their opinion as objective, even though they are providing false information. This is damaging to our brand and product as it misleads consumers. The customer added several photos to their review, including photos of our product and a product from a different brand. While we have no issue with our brand being compared to another, we do take issue with false comparisons being made. Specifically, the customer states that "Not diggin that these look and taste soooo similar.. makes me think a whole diff company makes them then sells as diff brands." This is defamatory, as we have no affiliation with the other brand. We take public responsibility only for the products that we produce ourselves. Such comparisons are not only inappropriate but also misleading to other customers. Furthermore, the compositions of our products are different. It is likely that the customer is comparing our product to ***************, ASIN B09H8KMSF2. Please see the full compositions of both products below:1)Biovit Composition: Quercetin, Bromelain, Zinc, ******* ** ******* D3.Other Ingredients: Water, Pectin, Citric Acid, Lactic Acid, Organic ***** Extraction (Cherry).2)*************** Composition: Quercetin, Bromelain, Zinc, ******* ** ******* D3.Other Ingredients: Organic Cane Sugar, Organic Tapioca Syrup, Water, Pectin, Sodium Citrate, Malic Acid. As you can see, the compositions of the products are significantly different. Our customers choose our products because of their unique composition. Therefore, this issue is very important to us as we do not want to be confused with other brands.
Business Response
Date: 04/12/2023
Hello *********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We appreciate that you took the time to contact us about the review titled "??????????" for for tie "BioVitcetin 5tin 500mmies."

We read the review and did not find that it qualifies for removal for violating our Community Guidelines (available here: ***********************************************). We encourage our customers to give their honest feedback, whether positive or negative, about the products sold on our site.

Our Community Guidelines exist to cultivate a space where customers can share their opinions about the products they receive in a way that is relevant and helpful to other customers. If you want to report violations of customer reviews in future, please click on the "Report abuse" link near the content. If no "Report abuse" link is available, please contact *************************************** via E-Mail.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
***********************************
Initial Complaint
Date:04/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/6/2022, ORDER # ***-8144051-2212245 USATDD Kids Telescopic Butterfly Fishing Nets Great for Catching Insects Bugs Fish Caterpillar Ladybird Nets Outdoor Tools Colorful Extendable 34" Inch (6 Pack),amount $13.88 amazon customer told me that they will refund to me but there is no need to return goods. Then wait for a long long time, no refund, then talked to customer again. They said the refund was on the way. But to now, I did not get this refund. I am willing to return the goods to amazon, please refund to me because of bad quality and useless articles.
Business Response
Date: 04/04/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund of $13.88 was issued on Saturday, January 14, 2023. The refund usually shows up in 5 business days. I would request you to please check with the bank so that they can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/05/2023

Complaint: 19887888

I am rejecting this response because: I did not get this refund yet. please provide refund proof to my bank. thank you

Sincerely,

*********************
Initial Complaint
Date:04/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/9/2022, Broan-NuTone 335 Exterior Blower for Broan-NuTone Range Hoods, Ventilation for Kitchen and Home, **** CFM,ORDER # ***-0128811-9806658: the amount is$777.57 using my family amazon ID"**********************".It was found damaged when opened the box, so amazon issued the replacement order # ***-0924215-5789844 on 7/24/22. And amazon customer service told me that ****-NuTone 332KR Metallic must be used together with 335 Exterior Blower. So ORDER # ***-3794471-1005064 for this Metallic is $88.30. Actually it was included in hood already.The replacement brand new Broan-NuTone 335 Exterior Blower is still damaged on vent net when the box opened. But at that time, the market price raised to $1500 and on back order to 2023. So I accepted customer suggestion to give me 15% discount, that is Amazon would refund $116.57 to let me repair the damage. But to now, I did not get any refund on this damaged Broan-Nuton 335 Blower. please help me to get the refund. Amazon refused to allow me to return ORDER # ***-3794471-1005064 for this Metallic, but I was persuaded by amazon. so please help me to return it which is not useful to me and waste my money and room. so please allow me return ORDER # ***-3794471-1005064, and refund me 15% of ,ORDER # ***-0128811-9806658
Business Response
Date: 04/04/2023
Hello Greececao,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issues you had with both the orders and any incorrect expectations our previous colleagues have set.

I see that the orders were placed in the following dates.

Order ID: ******************* Order Placed: Saturday, July 23, 2022
Order ID: ******************* Order Placed: Saturday, April 9, 2022

As the return time passed, we are unable to take any action on the orders. Any issue needs to be reported within the 30 day return time.

Unfortunately there is nothing we could do on these orders.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/05/2023

Complaint: 19887873

I am rejecting this response because:
It was not true fact. The fact is the first order on 4/2022, but the replacement order on 07/24/2022. why did you still help to replacement out of 30 days?

You sent me the damaged blower, and sent me the replacement one still with damaged. And I contacted with your customer service, and was provided 2 options: return with full refund or 15% discount on keeping the order. I listed what the actual situation of this Broan Blower when I submitted the complaint.
As Amazon customer, how can you denied what you promised to customer.
Can you check the previous chatting history to see what you said? You promised to process 15% discount to make up the damaged but I did not get it. That is why I sent the complained to BBB.
To another order, I was persuaded to buy with this blower by your customer service. It was cheating **********************. You should take back. It is no useful to me.

Sincerely,

*********************
Initial Complaint
Date:04/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB team, I am turning to you as a last resort to genuinely ask you to help me reactivate my seller account. In light of the action of one of my employee, my account has been suspended as it violated Seller Code of Conduct along with the Drop-Shipping Policy.Acting upon Amazon advice I provided them with requested information and every time I was asked to add some information and resubmit my appeal but at the end I was informed that there is no path for reinstatement. So I am just feeling myself misled as every time I was informed that my account would be reactivated as I provide requested information but when I provide it I was informed that account will remain deactivated. I had already terminated the contract with the employee whose action has led to the serious violation(I attached the supportive documents to confirm it) Besides, I had been selling through the *** for 3 years, so I had a formidable experience of selling through *** that additionally confirm that this issue occurred accidentally. According to the mentioned above, I genuinely ask Amazon team to review my Plan of action along with supportive documents and give me one chance to start from scratch. To this letter, I attached the following:1) Plan of action 2) management agreement of my account that shows my account manager was responsible for fulfilling the orders. 3) termination agreement to confirm I terminated any relationship with the person whose action has led to the violation of Amazon policies. 4) notice of termination I hope this would be enough to give me one chance to start from scratch. Besides earlier, I sold through *** for 3 years, and now I fully return to it, thus I will never ever violate Drop-Shipping policy in the future. I am looking forward to responding from you.Best regards,***************************
Business Response
Date: 04/04/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/4/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/10/2023

Complaint: 19887848

I am rejecting this response because:Amazon team did not request me any information in the notification dated 04/04/2023. They just informed me that my account would remain deactivated

Sincerely,

***************************
Business Response
Date: 04/12/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller has been in violation of our Drop Shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on July 12, 2022. We notified the seller of this decision by email on that day.

Sincerely,

Amazon

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Amazon.com is BBB Accredited.