Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  1 Centerpoint Blvd New Castle, DE 19720-4172

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case ID: ********** ORDER ***************** *** 1ZR9Y1900309522921 ITEM: Playstation 4 WWE 2k23 DELUXE game disc was authorized and returned to amazon on MARCH 24th. It was a gift item. I requested for digital credit. However after 2 weeks, no credit was added to my own account. Even the buyer, *************************** contacted the company. She was also told to wait 2 weeks. Days passed by and I spoke to 6-8 agents and each agent did nothing. They just opened a ticket for stuck credit. However the ticket was not even processed and they just told me to wait another day and another day. It just continued on and on with every single agent. Nobody can authorize the credit to my account. Every body keeps telling me to wait and cancel the chat session or cancel the phone conversation. It is a never ending loop of lies. They owe me close to 108 dollars. The gift department is either asleep or dont know their job. *** confirms that AMAZON received the item. Digital credit shouldn't take 2 weeks for implementation. Its a quick fix. However all agents are liar or just trained to push me to another agent for another day.

  Business Response

  Date: 04/12/2023

  Hello *******************,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern that you have shared with reference the return on the gift on order ending **** and have reviewed the matter in detail.

  We will not be able to issue any further refunds on this order. The refund was issued to the buyer on Friday, April 7, 2023 as a gift card balance. 

  We need the correct item to be returned and verified in processing before a refund can be issued. 

  I would recommend you reach them for further assistance in this matter. 
  
  I hope this helps. 
  
  Regards,
  Raman R.
  Amazon.com Customer Service

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to return Order# ***-6393833-8858664 for a refund. **NOTE** This return was started March 29 and DELIVERED April 05, **within the return window**. The seller, Toque **********************, was unhelpful, unresponsive, noncommunicable, and unreachable about replacing a broken lid for the cost of postage. I do not want anything to do with this company or this product. I want a refund for the clay *** I returned. (**Within the return window.** ) According to its Amazon message, the company is sending the *** back to me with a lid. I do not want this product or anything to do with this business. I wish to return it for a refund. Because of this company's delay, the return window has expired as of April 06. However that is not the customer's fault. The company could have refunded me and did not. The Amazon seller Toque ******* is impossible to reach, impossible to communicate with -- my email sent using the address on its own website BOUNCED and the company is uninterested in resolving anything. Therefore I do not want anything to do with Amazon seller Toque *******. I do not want its product. Its product failed to work for my needs. Therefore I request a refund. I will refuse or return the package when it arrives (if *** or ***** has a competent enough driver to deliver it properly; incompetent delivery drivers are also not a customer's fault), and I request a refund.

  Business Response

  Date: 04/08/2023

   

  Hello,
  
  We have reviewed the issue filed for the Order ID ******************* and noticed that the Buyer wished to return the replaced item for a refund.

  Upon review, we noticed that the Buyer initially requested a replacement for the damaged part, from the Seller. Hence, the Seller had shipped out a replacement part to the Buyer. However, Buyer wants to return the item now, for a refund.

  We have issued a full refund to the Buyer on 4/8/2023.

  -- Refund Date:4/8/2023

  -- Refund Amount: $89.98

  In summary, Buyer has been refunded in full for the concerned order.

   

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I self publish using Amazon KDP and then my books are available for sale on Amazon. I enjoy this service and have tried to make writing books my main source of income. But my sales have started to fall and then I noticed that many of the negative written reviews under my book, can be found verbatim under other similar books. The reviews are clearly left by competitors, and this has happened to people before because there is articles written about this. 5 of these negative written reviews are 100% fake, and I emailed screenshots to prove it. This is illegal and it ruins my reputation as a writer. These negative reviews directly affect my sales and reputation. They are 100% fake reviews, I have the proof and sent them the proof and Amazon won't remove them. My book is a best seller, and it's under attack by competitors and I just want the fake reviews removed. I've sold thousands of copies with Amazon and I do not feel like this is too much to ask. It is illegal for someone to leave fake reviews, so this is in fact a crime that I reported and it has gone ignored by Amazon. The book is titled How to Grow Psilocybin Mushrooms: The Complete Beginners Guide to Indoor Cultivation. Amazon has all of the emails with screenshots, which was also sent to them via ******* and ignored, also ignored when I called them. I will attach the same screenshots with this report, that shows those same fraudulent reviews left on other books word for word. Thanks

  Business Response

  Date: 04/18/2023

  On 4/9, **************** contacted KDP to report a fraudulent reviews on his book. Upon further analysis on 4/12, the Executive Customer Relations team sent the case over to the Amazon Community team that is in charge of customer reviews. On 4/18 the Executive Customer Relations team contacted **************** and reiterated our policy for reported fraudulent reviews, we confirmed with him that were unable to elaborate further on specific details regarding the resolution for the case.

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Quickbooks 2022 desktop pro with enhanced payroll software on March 20th, 2023 for $650. Amazon sent me a DVD box with security seal broken and license codes already revealed. When I provided those codes to Quickbooks said that license was already installed by someone else on December 9th, 2020! Amazon customer service asked me to return the product and order another one in its place. I paid another $650 for a replacement product and returned the one I had received. Amazon refunded the money back after 5 days for the first QB order. Amazon sent me another DVD with security seal I tact and license codes hidden. However, while trying to install the license, Quickbooks said that this was a recalled license and will not work. They mentioned that ****** should not have sold this product after May 31st, 2022! They asked me to return the product back to Amazon. Amazon customer service asked me to return the product and apply for a refund. After a week, they came back telling me that no money will be refunded as it was applied to restocking fee! This is nothing but extortion from Amazon and it's customer reps were rude in their response as well saying that nothing can be done at this time. They would not want to talk to Quickbooks either as they said they don't talk to third party. I am looking for an apology from Amazon for their mistake in selling me a software product after its licenses were recalled and deemed expired by the vendor. For their mistake, I am being asked to pay $650 which is absurd.Where is Amazon's value and customer satisfaction? Seems like it no longer exists? I demand and immediate and full refund for the money I have paid and a full apology for causing inconvenience to me as a customer.

  Business Response

  Date: 04/08/2023

  Hello *****,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We're sorry to know about the inconvenience you've faced.
  
  unfortunately, we could not locate any account with the email ID you've mentioned. We can provide information or take action only when the request comes from the email ID associated with the account. We request you to write us back from the email ID of your account and include the order ID's for reference.
  
  We hope to see you soon.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************
  

  Customer Answer

  Date: 04/10/2023

  Amazon requested the email ID associated with my account and the order number in question. Here are the details:

  Amazon account email id: ******************************** 

  Order number in question : 111-0125122-8235465

  Thanks.

  Business Response

  Date: 04/20/2023

  Hello *****,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Further to our previous correspondence, our colleagues from the "Executive Customer Relations" has issued $648.99 ($612.25+$36.74) to your Amazon gift card balance for the order #***-0125122-8235465.
  
  We hope to see you soon.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************

  Customer Answer

  Date: 04/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while the outcome is not exactly what I wanted, the amount I had paid was refunded back to me. 

  I had to escalate this issue to the executive team at Amazon including ************** himself via an email, since no one at Amazon responded back for a week. They refunded only a part ($612) and not the complete amount. I had to email their executive escalation team again for the remaining amount ($38).

  They accepted that it was their mistake via a phone call, but never apologized for the inconvenience they have caused to me. I am pretty sure that without my email to **************, Amazon would not have responded back at all.

  Sincerely,
  ****************************

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $500.00 Amazon.com gift card at the ********* in ********** in February 2023. I attempted to use the gift card in March 2023 to purchase several items on the Amazon.com website. My account was put on hold because Amazon.com believed that my gift card was being used fraudulently. I was offered some options to prove gift card ownership, including uploading a photo of the physical card. I uploaded the photo of the card but this was not accepted by Amazon.com. I attempted to call but I cannot speak with the department who is accusing me of theft. The representative suggested that I upload a copy of the purchase receipt, but I don't have it. It had been a few weeks since I purchased the gift card and there was nothing to suggest that I needed to retain the receipt. The representative suggested that I upload a copy of my bank statement that showed the purchase of the gift card. I uploaded a copy of my bank statement showing that I spent over $500.00 at ********* in February 2023, which proves that I purchased the card. This was not accepted by Amazon.com. I called back to complain but I cannot speak with the department who is making these decisions. The representative suggested that I go to the ********* and request a copy of the receipt. I drove 40 minutes to the ********* and was told that I could not get a copy of the receipt since I had purchased the gift card over a month ago. I called back and explained this and I am still being denied use of my card and I am not even allowed to speak with the accusing department. Amazon.com has the ability to look up the gift card details and find the place of purchase and associate it with my bank statement. I can only use the gift card at Amazon.com and they are erroneously and unfairly accusing me of fraud. This is not fair and $500.00 is too much for me to lose. I have provided enough information to prove that I purchased the card. Amazon.com has effectively stolen my money. Please help me.

  Business Response

  Date: 04/14/2023

  Hello,
  We have reviewed the customers buyer account and require more information to complete our review.
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 04/14/2023.
  Sincerely,
  ***
  Amazon.com

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ??? team, My name is **************** and I have ** based company and Amazon account registered for this company(Every31 LLC, *************************** I am writing to genuinely ask you to help me with the issues I am facing.The description of the problems is attached to this letter. Please refer to the file "The issue"

  Business Response

  Date: 04/18/2023

  Greetings from Amazon,

  Thank you for contacting us regarding (1) the missing inventory issue from shipment ID ************ and (2) regarding the reserved inventory issue for ASIN/FNSKU B078BYGYKL.
  

  (1) After further review of the seller's issue, I can confirm that while the tracking information has not been updated all units that were part of shipment ID ************ have been delivered and received by the *******************

  The seller can confirm the same by logging into their Seller Central account and reviewing the content of the shipment in the Shipping Queue portal (*******************************************************************************************).

  In this shipment we expected 3 different products and a total of 224 units, all of which have been received.

  Please also find a screenshot showing the overview of the shipment details in Seller Central attached.

  (2) Regarding the reserved inventory issue for FNSKU B078BYGYKL, we have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.

  Thank you and have a great day,

  ************

  Amazon.com Seller Support

   

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19904053
  
  I am rejecting this response because:The products for the ***** B078BYGYKL are under the *** transferring over 30 days. Although I was informed that that would be under the ** transferring up to 3 days. There are 149 units under ** transferring.  As a result, I have no access to my products and cannot sell my product. According to the last call, I was informed that my items may be lost. Therefore, I kindly ask you to return my items or pay me money for the lost items 
  Please refer to my screen to understand the ins and outs of the issue. 
  
  Sincerely,
  
  ****************

  Business Response

  Date: 04/28/2023

  Greetings from Amazon.com
  
  Thanks for contacting us. We recognize how crucial it is for their business to get all questions answered.
  
  Upon reviewing this request, we can confirm the issue has been resolved, please inform the seller that the units are not in FC process anymore, all the units are in available/sellable status. An image has been attached for them to see the units available in the Manage FBA inventory page.
  
  We are resolving this case as there is no further action needed from our side, and we encourage the Selling Partner to create a selling support case if they need assistance with anything else or if they have follow-up questions.
  
  ******************************************************
  
  Please be assured that we have worked with several internal teams to obtain the proper resolution after the necessary investigation was completed.
  
  Regards,

  Customer Answer

  Date: 05/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is my invoice from Amazon where I purchased the shed and the seller information I came across on this invoice. Thank you

  Customer Answer

  Date: 04/06/2023

  I purchased a 6 x 8 shed through Amazon from the company called Devoko. This shed took me a little to put together since I suffer from physical elements at the age of 53. This shed has over 600 screws to assemble. While trying to assemble I got to the roof part and the edges did not line up to secure the roof down. I was going to just let that go and continued. It took me a couple days to get the whole thing together. I do live in ** where storms happen and the box got wet. Anyways Once I got to the last part of putting on the front doors they also did not line up. I took pictures and submitted to Amazon. They contact the seller where I was told I could return the product. Not only was it difficult to assemble never mind taking it apart. I asked for reimbursement with submitting pictures of all the defects. Once a good storm comes this shed will not last. Creatures are able to enter and with it being ** that means a lot. I just moved here after the passing of my mother and have had NOTHING but headaches. I would like to resolve this one. I would thing after submitting pictures for proof that this company would have done something. It infuriates me that companies can just rip people off. Please help. I have submitted multiple emails to this company with NO response. Thank you

  Customer Answer

  Date: 04/16/2023

  I sent copies of the invoice and thought this was referred to a different location due to the fact it wasn't in **. Please confirm you recieved the above pictures for verification. 

  Business Response

  Date: 04/18/2023

  Hello Mr ****,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We're sorry to know about the issue with the recent order on our website.
  
  We request you to write us back with the order ID for further assistance. 
  
  We hope to see you soon.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************
  

  Customer Answer

  Date: 04/20/2023

   
  Complaint: 19622555
  
  I am rejecting this response because: I have given the invoice several times. The response of see you soon just shows the ignorance of this whole situation. I am demanding a full refund. I have continuously submitted pictures, invoice and the companies information. All that has to be done is a refund. This product in the pictures I have provided in the original complaint clearly show this item to be a reject and no good. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/26/2023

   

  Hello,

  We have reviewed the issue fled for the Order ID ******************* and noticed that the Buyer has filed damaged complaint for the Order received.

  Buyer was provided with the prepaid return labels to return the damaged merchandise, for a refund.

  A to Z Guarantee Claim was closed because Buyer didn't return the item within ****************************************** label from the seller. If the item is defective or damaged, it may be under warranty with the manufacturer. For help with this issue, we encourage Buyer to contact manufacturer or visit their website. Manufacturers are often willing to repair or replace defective products.

  In summary, we are unable to issue a refund for the order as the item was not returned on time .

   

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19622555
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB.org team,I write you regarding my Amazon.com selling account. So, it was deactivated because of the high shipping cost for goods. Amazon in its Performance Notification mentioned:"We will not consider your submission if your request does not provide evidence that you will no longer pose a risk."In order to eliminate any risks I completely reapproached my business processes. I wrote a solid Plan of action demonstrating that we will not sell via the *** channel. In this way, we completely avoid any possible risks that were before. All sales will be done through FBA. However, Amazon ignored this important fact and didn't consider my appeal properly. I kindly ask you to escalate my appeal to the Suprevisor team.I've attached my Plan of action, please take a look.Best regards!

  Business Response

  Date: 04/10/2023

  Hello,

  We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/10/2023. 

  Thanks,

  Amazon.com Seller Performance

• Initial Complaint

  Date:04/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased A Pair Of Customized Shoes Off Amazon , placed The Order Within A Decent Time Frame, To Receive Said Item As It Was Suppose To Be A Gift. Tracking this item since it was departed , No issues until delivery . Tracking updated to unable to deliver incorrect address. address is detailed right down to apartment and instructions. Phone number correct , no call or message ( Via Amazon app) or anything . Suddenly it changes to delivered , since it said unable to deliver Ive been looking and when it changed to delivered I checked , there was no package delivered to my building . Reached out to resolve this and have been told multiple times just wait until the last date of expected delivery which is April ********************** fixing the hiccup for my late gift . So Im trying to get my refund for a package never received and Im being helped zero , in one instance I was told to wait and customer service ended the chat . Never trying to assist more just simply wait , unacceptable help.

  Business Response

  Date: 04/08/2023

  Hello *******, 
  . 
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 
  
  We're sorry to know about the issue with the delivery of the order #***-9038296-8733034.
  
  The information shared by our specialist team is correct. We request you to wait for till  April 14, 2023 in this case. Occasionally products which are tagged as delivered by the carrier will be found later. 
  
  If you do not receive the shipment by April 14, 2023, please reply to this email and we'll look into this further.
   
  
  We hope to see you soon. 
  
  Regards, 
  
  Abhishek
  Amazon.com 
  **********************************;
  
  

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to sell hand made products in Amazon Handmade, to create an account I was asked to first become an Amazon seller, which I did. My application Amazon Handmade was rejected on the same day I created my account as an Amazon seller, so I cancelled my account. Amazon charged me $39.99 even though their Handmade site specifically mentioned I would not be charged until I created a listing, which I never did because the application was rejected. So Amazon can find this, the email that I used was:***************************** the same email I use as a Prime member, which will be cancelled if this is not resolved to my satisfaction.I tried contacting Amazon, the only way to be able to have someone look at this is by signing into my seller account, but when I tried it was not possible since the account was cancelled.

  Business Response

  Date: 04/07/2023

  Hello from Amazon,

  Please indicate the seller to contact us from the email ***************************** they are looking for the reimbursement to investigate further.
  

  Customer Answer

  Date: 04/07/2023

   
  Complaint: 19903689
  
  I am rejecting this response because:

  a) I mentioned before, they make it next to impossible to contact someone, at the very least they should provide name and an email to contact them.

  b) ***************************** is an alias on my domain (hdez.net) so it does not have its own email I can send it from.

  c) this appears a canned reply whereby they only get time to make the other party give up.
  
  Sincerely,
  
  ***************************** ******

  Business Response

  Date: 04/12/2023

  The Professional Subscription fee of $39.99 has been refunded to the seller.

  Customer Answer

  Date: 04/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************** ******