Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,674 total complaints in the last 3 years.
22,038 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an IPhone 12 pro *** from Amazon on December 29th for $751.54. The phone is covered by one year satisfaction guarantee. After 3 month, the back glass of the phone shattered and I contacted Amazon to see my options. They offered a refund or $100 credit and keep the phone. I chose to return the phone for a refund. Amazon schedule a *** pickup and the phone was picked up by *** on 3/27 and delivered to Amazon 3/30. Then, I received an email from Amazon they they didnt receive the correct item. I appealed their decision and they insist that they dont have the item without providing any proof and their responses seem to be automatically generated. They also refuse to help me over the phone or chat service. The order number is 112-9948853-1289844 and the *** tracking number is 1Z67561Y2611606225. Im requesting a refund or returning my phone.
Business Response
Date: 04/09/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the return item Apple iPhone 12 Pro **** 256GB, Pacific **** - Unlocked (Renewed Premium).

I apologies for the inconvenience that you have experienced in this case.

A careful review of your account reflects that the correct information has already been provided on the email that was sent to you on Wednesday, April 5, 2023.

We are unable to issue the refund as your return for the order 112-9948853-1289844 contained shattered Iphone 12 pro max-Pacific **** instead of Apple iPhone 12 Pro **** 256GB, Pacific **** with expected.

Our records show that the order was complete and in proper condition, and the correct item was in the package when it left our fulfillment center. In addition, m carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.

We cannot issue a refund for this order until we receive the correct item. If you have the item and would still like a refund, please return the item to us.

While I know that you are disappointed by our position on this matter, I want to make sure that the information you have received is accurate. You can learn more about our policies by visiting the Conditions of Use & Sale page at the link below: www.amazon.com/conditionsofuse

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/13/2023

Complaint: 19897732

I am rejecting this response because:
Hello Pratap,

Unfortunately, the customer service representative appeared to have misconstrued the issue and assumed that the phone arrived damaged. I took the liberty to clarify the situation and the representative consulted with their superior before offering a full refund and scheduling a *** pickup to return the phone. The tracking number that the item was received by you is as follows 1Z67561Y2611606225.

As per your instructions, I returned the phone to Amazon, and I have attached the transcript of my conversation with the customer service representative as evidence of the exchange. I kindly request that you review the chat log and reconsider my case accordingly. It seems all the emails being sent from amazon are the same exact response without checking the evidence provided. Either refund me or return my item back in the same condition sent to you.

Thank you for your attention to this matter.

Sincerely,

Sahar Sewaid
Initial Complaint
Date:04/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a disgruntled ex employee that used the *** file to delete all my servers/code. I've tried reaching out to AWS but i can't get anyones attention much less look at my issue. Thanks
Business Response
Date: 04/08/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear about the experience you had and that a disgruntled ex employee used a PEM file to delete all your servers/code. We attempted to locate an AWS account or case ID with the information you provided, but were unable to locate one.

If you haven't done so already, you'll need to create a support case with AWS Customer Support directly from the account in question for further support.

Here is the direct link to create a support case from your case console: ***************************************************************************************************

However, your request appears to be more technical in nature, therefore if you are looking into troubleshooting or restoring data from a back up file/storage we recommend that you subscribe to one of our Premium Support Plans.

For more information, please see: **************************************************************************************

Please keep in mind that you can only restore data and services that have already been backed up. For example, if the server is hosted on an EC2 and you created a snapshot (storage backup), you can restore it. You will be unable to restore or retrieve any lost or deleted data if you did not back it up.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Mar 31, 2023 Order #***-8918782-8256251 Order total $302.06 (4 items)I made this order with Amazon. I received a email the morning of the delivery date that a special order would have to be given to the delivery person. I have a job and could not comply to these last minute stipulations. I called Amazon and explained this to them. I offered an address in which several people are home daily. The rep agreed and assured me he had changed the address and the package would be delivered. Yesterday the package still had not been delivered, so I called Amazon again. This rep tells me he will send a complaint and exact delivery instructions for them to be delivered today. Its now 10:01pm and I still have not received my package. I called Amazon once again, where I was told the rep told me wrong and should have forwarded me to another Frodo the address could be changed. I lost ***** today because I did not have the product that should have been delivered Monday 04/02/2023. Today is 04/04/2023 and I still have not received the package. I keep being told tomorrow. Ive received three emails from Amazon saying the take fault in the debates, but that does not get me back the ****** dollars I lost for not having the product on time. Now Im being promised tomorrow 04/05/2033, three days after the original delivery date. I will loss a additional ****** if I do not receive the package tomorrow before 12pm. I made the supervisor I spoke to aware. She admitted they dropped the ball, but it was me, the customer that has taken the loss. I was never told about a special code that should be given to the driver until 5am the morning of the delivery. Im asking for compensation of the loss Ive taken due to their errors in delivery and notification of the process at least 24 hours before delivery to give me, the customer time to make arrangements.
Customer Answer
Date: 04/05/2023
Order date Mar 31, 2023 Order # ***-8918782-8256251 Order total $302.06 (4 items) This is in additional to the complaint I fold 04/04/2023, case number ********. My delivery was scheduled for 04/03/2024. At the time I place the order I was not told someone had to be home to give the driver a special number. I received a email the morning of the delivery with this information. I called immediately and explained to them I have a job and would be unable to be home to give the driver the code. I explained to them I could give them my grandmothers address where someone would be home all day every day. The representative said it was no problem and added the new address in the special instructions. I received a email saying the package couldnt be delivered. I called Amazon and received an apology and was told the driver did not follow the instructions. The pages was no scheduled for 04/04/2023 and another number was sent to me for the driver. I wrote the number in red on a neon sticky and put it at my grandmothers door. Theres three people in the home all day and I wanted to assure I received the package. Yesterday I had a client which I needed these supplies for and lost ****** due to Amazons errors. I called again at 7:46 after receiving a email that the package would be delivered by 8pm. I wanted to assist his information was correct. At this time I was told the had until 10 pm, but the package was definitely out for delivery. A little after 8 pm I received a email that said the package couldnt be delivered. I called Amazon again and demanded a reason why the package couldnt be delivered being 3 people were at the address and the number was on the inside of the door written in red on a neon sticky. I received another apology and was told I would definitely receive the package today 04/05/2023. I explained to the representative I had already lost a client and ****** due to Amazons miscommunication for this delivery. She assured me she had the knowledge and tools to get my package to me today. I stressed to her I had another client today 04.05/2023. She sent my a apology letter concerning the delivery driver lying about the delivery. I then spoke to a supervisor which admitted Amazon had totally dropped the ball on this. She said she would send a direct message to the logistics department and assure I receive my package by 12pm today 04/05/2023. I stressed to her I had another client and would loss another ****** if I didnt receive my supplies by 12. She promised I would receive this package by 12 today. She provided me with a number ************ and a identification # for the package TBA306074990054. She advised me to call the number today 04/05/2023 to get a update on my package location to assure I receive it by 12pm. I called the number at 8am and spoke to a supervisor which stated he could not promise the delivery by 12 and again he apologizes for the incorrect information I received. I explained to him I had already lost ****** and would loss another ****** if I dont receive my supplies by 12. He said due to the address change he could not promise the package could even be delivered to the alternative address. I told him the lady last night sent a urgent message over due to the urgency. He said he seen the message but the people in that department wasnt in yet and he wasnt sure why I was told to call at 8 and promised a time. He said the package couldnt be guaranteed to be delivered to the alternative address that I changed Monday 04/03/2024. I was told by each representative this could be done. The manager on 04/04/2024 assured by calling the logistics department would correct everything. After being told the package couldnt be delivered to the alternative address that was given due to the late notice provided by Amazon concerning the need for a code to be given to the driver, I cancelled the order. Now I have lost another ****** due to their error. I would like not only my refund, but the loss of 800.00.
My refund and loss wages of 800.00.

Business Response
Date: 04/06/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that your items *** Highlight Human Hair Lace Front Wigs Deep Wave #4/27 Ombre Colored from Order# 114-8918782-8256251 has not been delivered post the estimated delivery date.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that the shipment has been cancelled. A full refund will be processed once the item is returned back to us. I'd request you to reorder the item.

I see that $40.00 promotional certificate was issued previously to your account for any inconvenience, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.
You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

I've forwarded this feedback to the appropriate team for future improvements.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/06/2023

Complaint: 19897354

I am rejecting this response because:

Sincerely,

*******************

The little ***** credit was given to me for the second delivery error, it was not a resolution to the third delivery error and the loss of income due to their errors. I lost ****** due to their errors.The refund has to be refunded back because I cancelled the order. The order was cancelled to The order was cancelled due to their representative telling me he could not comply with the promise I was made the night before concerning the delivery by 12 and to the new address. I was told that this could not be done and it was not guaranteed to be delivered to the alternative address at all. This would mean me package couldnt be delivered. He was very rude and unwilling to comply with the notes he admitted seeing in the system concerning my delivery by 12 for that day. Again, I loss ****** due to their errors. *** received a hundred Im sorry, but that did not resolve the extreme inconvenience and loss I endured again because of THEIR faults. I as the customer did nothing wrong and should not have to take a ***** loss because they did not comply with their policies. They failed to provide the service they guaranteed at the time of my purchase, which included supplies I needed by a certain date. The compensation was not due to the failure to deliver the second time, not me being told it couldnt be delivered at all after a three day delay and the loss of income.
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a coffee center off of Amazon in July 2022. It is now April 2023 and my coffee pot sounds like it is going to blow up when I brew a single serve cup. I called the Manufacturer, Cuisinart, and they told me to contact Amazon where I bought the product. Amazon then told me to contact Cuisinart. I did that for a second time and they said that they only deal with returns that are bought directly from them. They told me to call Amazon again. I did that, only to get the run around from a supervisor. This product has a 3 year warranty and I cant get either company to honor that. Amazon did try to give me a partial refund and a partial credit. I would like a full refund so that I can purchase a new coffee center.
Business Response
Date: 04/07/2023
Hello,

I'm *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a birthday gift laptop that I didnt want so I asked Amazon could I return it. I was told to return it and a gift card credit would be applied to my account. I returned the laptop February 20, 2023 and have the receipt for it. I keep calling Amazon customer service and supervisors each month asking where the refund is and they tell me they are asking for it to be processed. I called February 26, March 20 and today April 4, 2023. I called today and asked where I can write to but was told there is no such address they can give me. The amount of the refund is $292.26. I do not know what else to do but report Amazon for keeping my birthday present money.
Business Response
Date: 04/28/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order ID: *******************. To help you with this, I have added $292.26 Gift Card Balance to your account.

You can view your balance and usage history in Your Account here:
*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:
*************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************

Customer Answer
Date: 04/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*********************************************
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a item on Amazon November 29, 2022 and it was not the correct item ordered. I chatted in and was notified to return it.The item was picked up 12/13/2022 and finally had a status update showing returned to sender on 01/25/2023. I was notified to wait 60 days for it to be refunded. I wait and waited, I then contacted Amazon again. Amazon stated they were not able to process it or have not received it and referred me to **** I filed a *** claim # **********A on 3/31/2023. They were going to approve it for a lost package but then notified me it was denied due to Amazon having a contract with *** and all claims must be submitted by them. I then contacted Amazon back on 4/4/203 and notified them of all these information and they still denied my refund and would not submit a claim on there end. I would just like my refund after almost 4 months of being patient.
Business Response
Date: 04/07/2023
Hello,

I'm *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize that you haven't received a refund for the item you returned. Based on the age of the order, we are unable to track the return hence I won't be able to provide a refund for this order at this time. As an alternative, we recommend that you contact the *** and file a claim for any assistance. You can find the *** claim contact information here:

***************************************************

Amazon is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

On a personal level, I appreciate your patience, cooperation and understanding in this matter. It is our privilege to have you as our valued customer & we want to make sure you are always taken care of. You are certainly the type of customer that we would like to retain and thank you for bringing this to our end.

We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 04/10/2023

Complaint: 19897275

I am rejecting this response because:

Sincerely,

*******************
Initial Complaint
Date:04/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/4/23, two debit cards of our family's were used to charge $1.57 to each card as a preauthorization from an Amazon purchase. This happened overnight, as we discovered one of the charges in the early morning and contacted Amazon right away via chat to try to figure out where the charge came from as it wasn't showing in our Amazon account. The Amazon rep informed us the card was linked to someone else's Amazon account. We were told the pending charge would be canceled and the card removed from a *********************** account as we have no idea who ***** is.Later in the evening, our daughter realized her debit card had been charged this same small amount. We contacted Amazon chat again, and after going back and forth with the rep who wanted us to guess who stole that card and used it, we were told only this person's name starts with a D. So I requested the pending charge be canceled and my daughter's card taken off this unknown D person's account as well. At that point, we were told the card cannot be removed from this person's account because we don't know the person to verify the account. We escalated the issue both on chat and also on the phone, only to be told that the card cannot be removed from the unauthorized account this allowing this person to continue to charge the card until we are able to cancel the card when the bank opens in the morning. Amazon is knowingly allowing stolen card information to be used to make payments and purchases on their website.
Business Response
Date: 04/19/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the unknown charges on your card. To help you with I kindly request you to help us with the exact details of charges.

1. Exact Amount
2. Time Intervals

Due to which we will be able to look into the charges, and help you further.

I hope this information helps.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:04/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been recharged for 3 items purchased off Amazon, that were returned via the return code provided. The app shows the items have been returned. Upon contacting the business, I was told they would not refund the recharges. They state they did not receive the items back and to check with the carrier. If items were lost in transit back to their return center by their chosen carrier, it is unethical to recharge a customer for an item they dropped off in good faith the item would make it back safely. Request for all 3 items to be refunded.
Business Response
Date: 04/08/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the problem you've had with your orders#***-8600320-4202648, 111-5565691-6535406.

Upon checking the order details I see that the items are not received or processed by the returns center. Due to which, the system does not allow us to issue refund on the order.

We recommend that you reach out to the carrier that you used to return the items to Amazon.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahesh. *****
Amazon.com
www.amazon.com
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am very displeased with Amazon. They have employees that are out of this country as customer service reps and they are not handling things properly. I returned an item for a refund and stated to multiple reps that the **** card is no longer active and to place the refund on the card that is on file. I was told of they were unsuccessful putting it on the new one that they will send me a check instead. I spoke to a rep this evening and she put the refund to the card I said was no longer in use. I'm not going to receive my refund. I explained this to her numerous of times.
Business Response
Date: 04/08/2023

Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the refund issued on Order ID: *******************. Upon reviewing your message, I understand that the card which you used to place the order is currently not active, and the refund was issued to the same card.

In this case, I kindly request you to contact the respective bank. Usually, If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.

I hope this information helps.

Regards,

Mahesh. *****
Amazon.com
www.amazon.com
Customer Answer
Date: 04/08/2023

Complaint: 19896844

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 31st I bought a ******* Korea smart generation 6 watch from Amazon with Affirm upon receiving the watch I found out that I would have to be charge so I call Amazon and have them do a return slip, Amazon send someone to pick up the watch on January 04th I keep on checking on my Amazon account to see if they receive the package it sated on the account that the package was received on January 5th and return will be refund soon when process, is complete I keep on checking but no refund was made available so on March 6th I call inquiring about the refund I spoke to several different customer service representatives who all told me that they received the package late so they cant ***** me the return, I then call Affirm and ask why is it that they are still collecting money from my account for the smart watch when I no longer have it in my possession the person I spoke with from Affirm ask me to send all communication between Amazon and I so they can take the matter up with Amazon and have them process the return so they can stop collecting payment from my account this is happening to frequent now and they dont want to return your money
Business Response
Date: 04/08/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the return of Order ID: *******************. Upon checking your previous correspondence with our customer support I see that our team had requested you to provide incident report.

As you did not submit incident report, our system had denied processing any further concessions on the order. This being the reason, we are unable to process any refund or replacement on your order.

I hope this information helps.

Regards,

Mahesh. *****
Amazon.com
www.amazon.com

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