Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,484 total complaints in the last 3 years.
21,618 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 28, 2023, I ordered a PC part from Amazon.com. I had to return the item as it was the wrong item (and ordered a new item). During the return process, I had to cancel my debit card, which was the original payment method. Once the device was received, ********************** attempted to refund the payment of $343.19 to my cancelled card. The transaction failed. Amazon sent me an email on March 3, 2023 providing 2 options; a gift card or a paper check, and if I wanted the paper check, the instructions said to respond to the email with the address I wanted it sent to. I responded the same day with a confirmation that I wanted the paper check and provided the address. To that response, I got an auto-reply, also the same day, stating that the email I responded to, as instructed, was one that did not accept incoming emails and to contact customer care. I contacted customer care on March 4, 2023 and spoke to a supervisor (*******) who advised that they sent my response to the billing department on my behalf and that I would need to wait 48 hours for their response. I waited. I contacted customer care again on March 7, 2023, and spoke to a representative (*****). When ***** suggested that I respond to the email after I explained the situation, I asked for a supervisor and was connected to another supervisor (Jab). *** advised me that the documentation from an account specialist confirmed that a check was being mailed out and I should receive it by April 3, 2023. I waited again. As of today, April 4, 2023, I still have not received the check. Upon calling into customer care today, I spoke to another supervisor (********), who advised me that she would have to send over a message over to the billing team to get them to release the check that the previous supervisor told me had been released. According to her, she could not escalate the issue any further, and there was nothing more to be done. This is starting over from scratch, and I have email confirmation of each interaction.
Business Response
Date: 06/25/2023
Hello ***,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've reached out to the concerned team and a check has been approved for USD ******. The check should be delivered within 4-6 weeks.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We sell on Amazon Our account has been deactivated for over a year now and we even hired and Amazon appeals team to help with no success We need the BBB to step in and fight for our rights
Business Response
Date: 04/07/2023
Hello,

We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 04/07/2023.

Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 04/13/2023

Complaint: 19872489

I am rejecting this response because:
There was no email sent to me on the date specified by Amazon and also, over the course of 2 years (July 2021) when my account was first deactivated, I have provided document after document trying to resolve this issue and be on good standings with Amazon however, they refuse to accept my appeals every single time because they "require more information and do not have enough to reactivate my account at this time" even though I've called over ********************************************************************************** the first place and Amazon turns me a cold shoulder

Sincerely,

Sabbyjory *************************
Business Response
Date: 04/17/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 04/18/2023

Complaint: 19872489

Hello Seller Performance,

Thank you for allowing me another opportunity to appeal against the suspension of my account. I have revised my plan of action with greater detail as previously requested on Feb. 8, 2023.

Please know that I have had no sales for, nor do I have invoices for ASINs B00009LHZH, B000633TOU, B0009XCJWU. I had not purchased any inventory before creating my listings. I was purchasing products on-demand, due to a lack of space in my warehouse. If there was no order placed by an Amazon customer, I would not have any invoices or receipts that I could provide.

I ask that you read through my updated plan of action to see that I understand what happened and made strong changes to my practices to prevent this from happening again. I have improved on the follows:
-New root causes
-Expanded on training
-Expanded on new sourcing practices
-Updated packing and listing procedures

Root Cause
I have reviewed my account metrics, customer feedback, returns and other data to pinpoint the issue leading to concerns of inauthentic products. Since there were no orders or feedback for ASINs B00009LHZH, B000633TOU, B0009XCJWU, root causes are limited to speculation. The following root causes are what I understand to be common causes for concerns of inauthentic products being sold.

-Poor sourcing I was listing items that I knew I could get locally or online at ******* and sell through Amazon for a profit. At the time, I did not consider the possibility of retail items that I might purchase in store could be returns and not new merchandise.
-Inaccurate condition grading- My processes did not ensure that all ??new items were in perfect, gift-giving condition. Some items may have appeared used or marred, leading to concerns of authenticity.
-Shipment Packaging failures- Some items may have become damaged in transit, leading to customer complaints.
-Poor listing practices as mentioned above, I was listing products that I did not have on hand when I created the listing. I thought that what I was doing was acceptable, but I did not fully realize that what I was doing was violating any of Amazons policies and was endangering customers or others.

Immediate Actions
-Closed and deleted listings I have removed all listings for items that I do not have in my possession. This will help prevent possible future violations.
-No more retail arbitrage I have stopped working with my local retailers and I have new suppliers outlined below that I intend to use going forward.
-Amazon policy study I studied the following policies and Amazons ***************** related to sourcing and product authenticity:
oBest practices in product authenticity and quality, ************************************************************************************
oAmazon Anti-Counterfeiting Policy, *******************************************************************************
oListing your products, *****************************************************************************************************************************************************************
oBest Practices for Listing Quality Improvements, ********************************************************************
oProduct Listing Guidelines, ********************************************************************
oCondition Guidelines, ********************************************************************
oPackaging best practices, ********************************************************************

Preventative Measures
-New sourcing I have attached several invoices from other suppliers that I am starting to use. 7 Stars, Kohls, Shop WSS are the 3 supplier invoices Im providing today. I placed test buys and confirmed the products are authentic by comparing the items to the brands sites and checking UPCs in GS1 here: **********************************************
-Improved shipment packaging - I have upgraded the packaging processes for my shipments to buyers. I now ensure that there is no movement of items inside the shipping carton. This means adding bubble wrap and other dunnage as needed, so that items arrive to buyers new condition.
-Training I have read over all of Amazon's policies that relate to listing products, sourcing, and invoice requirements so I will avoid the issue in the future. I will review policies if I ever have concerns about the product Im listing or about Amazons policies/processes.
-Invoice retention I will be retaining both physical and digital copies of all invoices. These will be used to audit all my listings, outlined below, to ensure the information on the invoices matches the detail page on Amazon. These invoices will be retained for 18 months after all units have been sold out.
-Listing audit Each month, a random sampling of my listings will be compared against the invoices I have on hand and any inventory I have, to ensure that they match. This audit will include the same process as when we create a new listing. This will include making sure that the unique product identifier matches the invoice and the listing.
-Improved listing process My listing team will ensure all details of the product are accurately displayed on Amazon and to our customers. They are also checking the condition of the item to ensure it is listed properly as new. This is not limited to the following:
oThe title, description, unique product identifier (like MPN, UPC, or EAN), bullet points, and images.

As I hope you can see, I am dedicated to my customers and the mistakes that were made were those of a new seller. I listed items that I did not have on hand, so I could not prove their validity or authenticity.

Thank you for your time,

Sincerely,

*****************************, FBABoyz
Merchant Token A18FZIZBI12BAK
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against Amazon.com for holding my funds without justification. I have been selling on amazon for a few months and I started to expand our global marketplaces. We got into the ***** marketplace with an account manager by our side. He gave us the wrong information on how to ship out the orders and resulted in a bunch of customer orders that have been stuck in customs. We issued refunds to all customers that had this issue. After this issue our ***** account was closed due to the logistics error, After the ***** account was shut down, our other marketplaces with inventory and large amount of funds was shut down due to the issue in a different marketplace. I have attempted to contact Amazon customer support multiple times to resolve this issue, but I have received no response or explanation for the hold on my account. I have provided all the necessary documentation and information requested by Amazon, but they continue to hold my funds.This situation has caused me financial hardship and undue stress. I rely on the income from my Amazon sales to support my family, and the prolonged hold on my account is negatively impacting my livelihood.I believe that Amazon's actions are unjustified and unreasonable, and I request that they immediately release the funds that are rightfully mine. I also ask that the Better Business Bureau investigate this matter to ensure that Amazon is operating in a fair and ethical manner.Thank you for your attention to this matter.Sincerely,*****************************
Business Response
Date: 04/06/2023
Hello from Amazon,

Please ask the Selling Partner to provide their registered email id or Encrypted Seller ID.

We will proceed further once we have the information.
Customer Answer
Date: 04/19/2023
Information Requested:

Registered Email ID: *************************

Encrypted Seller *****************
Business Response
Date: 04/24/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Merchant Credit Team Amazon.com

Business Response
Date: 04/26/2023
Hello,

We have decided to reinstate this sellers account.

We sent an email to the seller informing them of this decision on [insert date].

Sincerely,

Seller Performance Team Amazon.com
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/2/22 I messaged in to Amazon chat that my daughter had dropped her tablet and the screen broke. I was looking to see if there was anything they could do to assist me. The guy advised me that he successfully created a refund of ****** that I would recieve once the device is recieved back in there warehouse. As of today 4/4/23 I had not recieved an email with the ** code to return the broke tablet yet so I chatted in again and was advised that I was given the wrong information and my warranty was expired. At this point I asked for a supervisor. The supervisor and I went back and forth. He offered me to order a new tablet and once I recieve it they would give me 35% back. I advised this wasn't good enough or what I was told on Sunday. I lm aware people make mistakes but the company should have to honor what was told to me. So I asked for a supervisor to call me. Once on the phone the supervisor was very rude and told me that I was given wrong information and would not get 35% back either as that should not have been offer. She told me all I could do was the trade in program for 15% off a device. This is not right and not fair as this is not what I was told and the orginal rep told me that the refund request was successfully created. I asked for a copy of my chats and they will not provide that to me. I did take a screenshot of part of my conversation on Sunday were I was told that it was successfully created and I have included that in my request. I also included my orginal order screenshot that shows I used a gift card to purchase the tablet for ******. I want Amazon to keep to their word of what I was told on Sunday. I understand people make mistakes but the Company needs to be held accountable for the misinformation I was given.
Business Response
Date: 04/06/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked the correspondence you had with our customer service and we're sorry for the incorrect promises made by the agent. I would like to confirm that once the warranty time is up, then we are unable to take any action on the order.

However, as a good will gesture, I've issued a gift card which covers the cost of the tablet you have paid. You will see the gift card balance of $147.69. You can view your balance and usage history in Your Account here:

*************************************************

I've forwarded the coaching to the agent who has attended to the chat so that this is not repeated in future.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Ordered on March 25, 2023 -Delivered on March 30, 2023 -Payed $278.70 -Prime tape wasn't damaged, open up the box nothing was in the box, refuse to give me my refund, unless i do a police report and it was stolen from the Warehouse its self
Customer Answer
Date: 04/05/2023
111-9924226-5293809
Business Response
Date: 04/20/2023
Hello,

My name is ******** and I am a member of the Amazon Account ******************** team.

We looked into your order, and *** has confirmed the shipment you reported lost was delivered to you in good condition. As a result, we will not be issuing a replacement or a refund for contents of that shipment.

To learn more about our policies,go to "Conditions of Use & Sale":
www.amazon.com/help/conditionsofuse

Im sorry for any disappointment caused and appreciate your understanding.

Best Regards,

Victoria,
Escalation Specialist
Amazon.com
www.amazon.com
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I ordered a treadmill through amazon in dec 2023. The 28?It gave me errors right off the bat and its not what i thought it was. Doesn't fold up as i expected. I filed for a refund for over $540 with them several times with no positive result. The third party emailed me a few times. They wanted pictures and they asked me to have someone come and check it out. They offered me $30. I dont feel i should have to pay for someone to come fix it as I haven't even used it yet.Its also very heavy and on the second floor. It is not something I can just put in a box and return. They need to arrange for a pickup. I have discussed this and several other issues in many conversations with them. Amazon was always great about refunds, so tried to work this out with them. Spoken with several reps assuring me that this will be taken care. After which I get an email saying they have reviewed it and declined it. I'm just at the end. I can't deal with them anymore. I need help.They used to be very good.Thanks in advance
Business Response
Date: 04/18/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item purchased in the order #***-6185231-6660211 that was placed with 'vividy', a seller on our website.

We have reviewed the details of the complaint and processed a full refund on the order for the amount of $559.36 back to your payment method.

You will see the refund credited to your card for $544.07 and the reward points for $15.29.

The refund to your card will be credited within 3-5 business days.

You can view the status of your refund in Your Account here:

***********************************************************************************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/26/2023
Im still waiting for my refund.

Business Response
Date: 05/01/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry that you haven't received your refund on the order #***-6185231-6660211.

I've reverified the details and can confirm that a refund was issued to your **** card and Reward Points on April 17, 2023.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

Since your order was partially paid for with points, a value of $15.29 has been refunded to your points balance and will usually appear within 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

If you don't see the **** refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at *****************************************. Please include:

- the order number if available
- the last 2 digits of the payment method
- the amount of the refund
- the date of the transaction
- any other information you find pertinent

If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 05/01/2023

Complaint: 19893309

I am rejecting this response because:
My bank has no record of this refund

Sincerely,

***********************
Customer Answer
Date: 05/02/2023
Order id. ******************
Refund of $544 issued 4/17/23 to card ending in **** ( card canceled fir new card , but bank said they would get it)
Bank has investigated ref # given to me by amazon rep
2H1TL5AKGoYAoPRMHLAS
Business Response
Date: 05/05/2023
Hello *****,
I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry that your bank couldn't able to locate the refund processed on the order #***-6185231-6660211.
In this case, as informed earlier please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at charge-*********************************** Please include:

- the order number if available
- the last 2 digits of the payment method
- the amount of the refund
- the date of the transaction
- any other information you find pertinent
I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
Customer Answer
Date: 05/05/2023

Complaint: 19893309

I am rejecting this response because:
I still haven't received my refund. I was told several times by several amazon reps that my refund would go to my bank and not Chase where my closed rewards card was. However after more aggravation i found that my refund was indeed sent to Chase. They refused to transfer it to my bank account even though the acct was linked. I will now have to wait another 7 to 10 business days for check.
Terrible service. Amazon definitely going downhill.
Sincerely,

***********************
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These people (amazon.de) are TOTAL THIEVES! I ordered a brand new MacBook Air, from amazon.de. I received it - I was initially lied to by the rep I spoke to (before ordering) who said only 2 of the keys on the keyboard were different (the x and y on the placement on the keyboard) he lied. I received the item and found that the entire keyboard is not what he said - completely impossible and not what I expected, unusable for me. I immediately sent it back, and have ALL the documentation. It WAS RECEIVED by amazon on February 28th. They made SO many excuses saying I needed to wait 14 days for the refund, then it was 'no you need to wait 30 full days' now its April 4th, and they still said 'we need to investigate it' - THESE PEOPLE ARE OUTRIGHT THIEVES! STEALING PEOPLE'S MONEY! I cannot believe how incompetent they are - and I sent two things back on the same day, one was immediately refunded (the ***** one) but the expensive item for ******** THEY HAVE NOT REFUNDED ME! I have all the proof that it was received. I AM DISGUSTED. **** NEVER RECOMMEND ANYONE TO USE amazon.de - they are complete scam artists.
Business Response
Date: 04/05/2023
Hello H S,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that the custome rhas shared and reviewed the matter in detail. We will not be able to offer a response or a refund in this matter.

You'll need to contact our partner site, Amazon.de, for more information about this issue, as our international websites operate independently. You can contact them directly at:
*****************************************************************************

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/04/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I ordered an exercise wheel for cats on Feb 8th, from Amazon, on a "lighting deal" for $68. I received the confirmation email from amazon soon after. The next day, the 3rd party seller emailed me, asking me to cancel the order because the item wasn't in stock. When I checked, the company name had changed and the item price was back over $170. Amazon's site claims they've shipped the item but there is no available tracking information. Amazon has offered a refund of my purchase price after attempting to contact the seller to no effect. The "specialist" claimed that the seller would be contacted and the item would be reordered. The next day I was informed that no response was received from the seller. The $70 refund will not allow me to purchase an comparable item, as such items are usually $200. I requested an Amazon credit equivalent to the value of an comparable item and to have the seller banned from the site. I was informed that all that could be done, after over 2 hours on the phone, was a $70 refund. I've had money floating for two months, a refund is not sufficient resolution to this problem.
Business Response
Date: 04/05/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand your concern regarding the price and subsequent cancellation of the item sold by a third party merchant on Amazon. We regret any inconvenience caused but will not be able to issue any credits or require the seller to deliver at the same price.

On this occasion, I'd like to explain that pricing for merchant items are determined by the individual merchant--not by Amazon.com. Amazon regularly monitors the prices of items on our marketplaces, including shipping costs, and compares them with other prices available to our customers.

If we see pricing practices on a marketplace offer that ***** customer trust, ********************** can remove the offer, suspend the ship option, or, in serious or repeated cases, suspending or terminating selling privileges. Customers can learn more information about the rules sellers must follow by using link below:
*******************************************************************************;

We appreciate your feedback and have forwarded it to the correct team internally. We will not be able to assure you of a specific outcome to the investigation.

I do not have any other information at this time but assure you that this would be holistic and fair determination; the required action will be taken as appropriate.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/05/2023

Complaint: 19893178

I am rejecting this response because:
This is the exact same, send-off answer I've been getting.
it is not the customer's job to vet your 3rd party sellers. Your seller was/is and will continue to be out of line if allowed to continue selling with your company. The bottom like is, I paid for an item on sale. Normally, your seller is responsible for insuring that the order is completed. This time however, your seller has not held up their end of the deal. As the representative and middle man of this 3rd party, it is now your responsibility to insure the completion of the order. Seeing as how you claim your only option was to attempt to contact the seller, who refused to ************ we move on to the alternative options. Your company claims that refunding my money is the only option. That's not acceptable. I purchased a $170 USD item for $70 USD on a sale. Refunding my money does not give me my item, or allow me to purchase a comparable item. Comparable products go for $170-$300 USD. I'm asking for your company, a trillion dollar giant, to credit me $220 USD to purchase a comparable item.
Here is why this is the logical solution.
You're still going to make money off of the exchange.
You'll hopefully have removed a bad merchant.
You'll have satisfied the order of an honest customer that's getting the shaft.
Plus, it'll probably align your chakras or something. Seriously, who uses the word holistic in a business email?

Sincerely,

*************************
Initial Complaint
Date:04/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/30/2023 a debit of $124.09 was charged to my account incorrectly. This order was never made, goods were never received and due to the nature of this theft I closed my account with this company. I spoke to 'Joy' in customer service ***************) who advised that she was incapable of helping and my rest recourse would be to file a BBB complaint and dispute the charge with my bank. I am requesting the charge of $124.09 be reversed and refunded immediately.
Business Response
Date: 04/05/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us with reference to the charge and have tried looking it up using the information you have shared. We are not able to offer any refund or billing adjustment at this time.

The screenshot did not contain the correct Charge ID and I was not able to find an account with the email / phone number you shared.

Since we were unable to find an account with the information you have provided, I recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

In case you believe that your card was compromised, you could reach law enforcement in this matter. We would be happy to cooperate.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern My name is *********************** and im the owner of Cinco Products store in Amazon, my marketplace has been deactivated, since February 5, 2022 i have no acces to my account, when I try to enter all the options that the page offered me before, it does not allow me to do so, I have communicated with Amazon repeatedly and have not gotten any successful response, I have no reason from my store, I have attached documents and appealed Amazon's decision repeatedly and I always get the same response from Amazon.They accuse me of having incurred in very serious violations and have violated some of Amazon's policies, in the appeals that I have uploaded have been all my arguments and evidence trying to show them that although I made a mistake, I fixed the situation with my customers and with the platform itself.In every communication I had with Amazon, the answers were the same, apparently my email was blocked by them or something like that because it looked like it was a robot sending me automatic answers. I come to you asking for help, I don't know who else to contact or who else to explain my situation to, this is a desperate measure, my invested money and my stability have been at risk for more than a year now and I have no reason for my store, I ask you to please help me.If you need some specific information from me to reinstated my account i will be gratefully able to provide it, please let me know and be free to contact me for any response, thank you.Sincerely,*********************** ************************
Business Response
Date: 04/05/2023
Hello from Amazon.com.

My name is *******, and Im a member of the Amazon.com Executive Seller Relations Team. ******************* received your email and requested that I research this issue and respond on his behalf.

I understand your situation and I do apologize for the inconvenience. Thank you for submitting your appeal.

If you are appealing an action taken on your account, please submit your appeal by clicking the Reactivate your account button in Account Health (**************************************************************). If you want to submit additional information, click on the View appeal button and submit additional information as requested.

If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violation:
1. Navigate to Received Intellectual Property Complaints or Listing Policy Violations in the Product Policy Compliance section in Account Health (**************************************************************).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you want to submit additional information:
1. Click on the View appeal button next to the deactivation record.
2. Click the Submit additional information button to submit the information necessary to reactivate your listings.

If your Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement and if you believe there has been an error, please submit an explanation to ****************************************************** . Your explanation should include the following information:
-- Evidence or examples that demonstrate the refunds you have issued were requested by customers.
-- Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued.

We're here to help
If you have questions about this action, please contact ** at ****************************************************** . Additionally, please find general guidance for creating a plan of action at *********************************************************** and please read our Selling Policies and Seller Code of Conduct" (****************************************************************).

Sincerely,
Customer Answer
Date: 04/05/2023

Complaint: 19892983

I am rejecting this response because:
As I have mentioned before I have no access to my store, for over a year I have received the same answers from Amazon and there is no justification that I have sent that is valid for them, I am surprised that I do not receive any response from you as regulators of this type of problem.
i ask you to please help me, i can't enter my store and navigate through the different options i had, i have no response also from my funds, these are some of the orders with which i have demonstrated in previous appeals that my store in spite of being charged at the end complied with all orders and requests of the customers who showed up.

Id like to point out that my store was active and selling for only a few days and in that sense, we didnt have much activity, but below you will find some information about the management of our store.

Order ID *******************: Successfully refunded on Jan 31st
Order ID *******************: Fully refunded on Feb 03th
Order ID *******************: A refund for (USD $96.96) was successfully issued on Feb 04th.
Order ID *******************: This order was successfully delivered on February 10th and it was signed for the customer. The tracking number for this order was ************ through *****.
Order ID *******************: Successfully delivered on February 27th, under ***** ************ tracking number.
Order ID *******************: Fully refunded on Feb 04th (USD $251.45).
Order ID *******************: A refund for (USD $286.17) was successfully issued on Feb 03rd.
Order ID *******************: Due to stock issues, we issued a refund for (USD$95.95) on Feb 02th, and the customer was notified.
ASIN **********: After checking our system and messages, we realized that weve been receiving lots of messages or inquiries about this ASIN, so we immediately removed it from our inventory.
ASIN B07543G5PY: After reviewing some of our orders and messages, we found out we were having a few issues with this product and we decided to remove it from our store and inventory.
My TAX ID is **********.
Attached is a utility bill to give you more confidence in our business.

Evidence or examples that demonstrate the refunds we have issued were requested by customers.
Order ID *******************, attached proof that the customer requested the refund
Order ID *******************, attached proof that the customer requested the refund
Order ID *******************, attached proof that the customer requested the refund
Order ID *******************, attached proof that the customer requested the refund
Order ID *******************, attached proof that the customer requested the refund
I do not accept to close the case in this way, I have invoices and documents that are proof that I bought the products from my clients, Thank you for your attention to this important matter. Feel free to contact me with any questions.

Sincerely,

************************
Business Response
Date: 04/08/2023
Hello,
We have reviewed the information submitted and are unable to reinstate your account at this time. Please refer to the email communication received on 4/5/2023 for additional information requested.
Thanks
Amazon Seller Performance
Customer Answer
Date: 04/19/2023

Complaint: 19892983

I am rejecting this response because:
My Amazon seller account was deactivated on February 5, 2022, and has remained inactive for nearly a year with no end in sight. I have been sending appeals to Amazon in the hopes of reinstating my account, but I have not received any substantive response or a detailed explanation as to why my account remains suspended.
Instead, I merely receive the same automated message, time after time, stating that my account has been deactivated in accordance with Section 3 of Amazons Business Solutions Agreement and that, despite numerous detailed appeal submissions, Amazon does not have sufficient information to justify reactivating my account. It is clear from the robotic nature of these replies, as well as the immediacy with which my appeals are rejected, that Amazon is not actually reviewing my appeals or evaluating my case on its merits.
To make matters worse, Amazon has locked me out of my Seller Central account and is refusing to release the proceeds from sales my store made last year, prior to my suspension. Amazon has now held these funds for well over 180 days; at this point, I am certain that Amazon has completed its review of my account and that there are no pending customer claims, chargebacks, refund requests, or other outstanding fees which might necessitate holding these funds any longer. Furthermore, as the reason for my initial suspension was not related to any alleged deceptive, fraudulent, or illegal activity, there is no basis for Amazon to indefinitely withhold these funds, as per the above-referenced Business Solutions Agreement.
I truly dont know where to turn for help: I cannot access my account, ********************** isnt considering my appeals, and my money has been frozen for nearly a year. If I only knew the basis for Amazons decisions, I could take steps to cure any deficiencies and allay their concerns. Unfortunately, I remain almost totally in the dark and lacking any instructive guidance.
Accordingly, I must ask the Better Business Bureau for its assistance in this matter. Please investigate this situation and do whatever you can to push Amazon to fairly consider my appeal and release my funds.
I have already provided you with the necessary information, I have no more documents to provide, I came to you hoping you could help me, I find it incredible that I do not have any reason from you but the same automated messages from Amazon.

Sincerely,

**********************;
Business Response
Date: 04/29/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022/6/2.
Merchant Credit Team Amazon.com

Business Response
Date: 05/03/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on May 3 2023.

Thanks, Amazon.com Seller Performance

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