Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,670 total complaints in the last 3 years.
22,031 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two items i purchased an extended warranty for. amazon soap dispenser and echo show 10. I was effected by a Tornado recently and both devices no longer work/damaged. I called amazon to file claims yesterday. I sat on the phone for 5 hrs getting transferred around and having to repeat myself the entire time. I even got transferred back and forth from squaretrade to amazon. No one knew what I was talking about and said act as if I dont have a warranty. I was expecting a refund or Amazon gift card at this point, but was told only option was to replace. I asked where am I suppose to put these items while awaiting to return yo my home and there was no answer. I was so exhausted and extremely frustrated/upset after all these hours of going in a circle and getting the run around. I told the final person I spoke with to just send the items. The representative said he would. I wake up this morning and see a email saying to return items. How in the ******** I to return something that I dont have possession of. I am so beyond ****** with Amazon right now. I dont even want to get on the phone right now. I am expecting someone of higher title to call me and make this right.
Business Response
Date: 04/25/2023
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue you've experienced with the orders #***-4779548-1451416, # ***-1591929-4784265.

I see that we've issued a replacement for both the products #***-7427688-5223442 , #***-6054886-1970616. I've waved off the return for the products to ensure you're not charged in this case.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 3 pack of solar panels on April 1st 2023.the order was for used products so they were discounted from the new product price. I received a box yesterday April 4th that only contained the mounting brackets and not the items it was suppose to contain.I tired contacting support several times to get them to send my items to me however they claim all they can do is offer me a refund (which does not cover the cost of buying them new) and for me not to have to return the item I received. I asked several times on how to contact corporate and was given various phone numbers one was to HR supposedly and the other was to some kind of security services neither of which was helpful.
Business Response
Date: 04/06/2023
Hello *******,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the order #***-6153325-6696217.

Up on checking, I see that the product is "Used" and sold by Amazon warehouse. Such products cannot be replaced, if the product is not as described you can return the item for a refund. We've issued a prepaid return label for the same. Please return the item using the label for a refund.

Further, I'm sorry to say we cannot issue an advance refund or offer any compensation in this case.

We hope to see you soon.
Regards,
Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
REQUEST TO HANDLE BY LEAD-MANAGERS A REMOVAL ORDER WAS CREATED WITHOUT ANY PRIOR NOTIFICATION AND FOR NO REASON ***** **** B0BZDKGFTL got removed as compliance documentation was required.Same day I searched for ************ to test and get Certification, started business negotiation ***** I received mail that Automatic removal date for named **** is 2023-04-27 (screenshot)03.29 we sent samples of the product to Testing Lab ***** the Lab received them, we made payment (screenshot)04.1-2 weekends **** the Lab conducted testing **** (yesterday) we received certificates,date can be viewed in documents attached.Product is 100% legible Right after, I created case to provide those to Amazon to reactivate the **** B0BZDKGFTL. Case *********** was created at 07:51:56 PM (screenshot)8 mins later, at 7:59:38 PM removal order TBaETmC3qw was submitted (screenshot) for legible product to totally remove Amazon Required removals policy [*********************************************************************]: Amazon must notify Seller prior to processing removal order about it (screenshot).This policy requires Seller 'create a removal order for the units within 14 days of receiving the required removal notice'I WAS NOT NOTIFIED AT ALL: neither my mail, nor account has ANY mention of this removal order.Only date 2023-04-27 was mentioned!Aside from that, I had to have 14 days to create order, yet it was created within 9 days!!My autoremoval setting set for 30 days.This is direct violation by Amazon of their own policies.At 7:59:38 PM order was submitted, at at 10:32:41 PM I already couldn't cancel it on my side (screenshot).When was I supposed to do that IF there was NO notification and NO time for me to react to this??Simply, there was NOTHING I could really do to KNOW about this order or CANCEL it myself. This is fraudelnt activity and it is totally illegal for Amazon to do so.I demand Amazon to cancel the Removal Order TBaETmC3qw as the whole process of its creation was skam.
Business Response
Date: 04/11/2023
Hello Team,

The removal order TBaETmC3qw was created in line with seller's settings on the Fix Stranded Inventory page. The return removal order is completed and cancellation cannot be done. The units were shipped back to the selling partner. The ***** B0BZDKGFTL has also been approved by the concerned Team.
Initial Complaint
Date:04/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered item from Amazon order number 112-2696795-8177008 Mokayee Women's Black Floral jumpsuit paid by card online $27.89 on April 2nd , 2023. Tracked packaged stated delivered on April 4th 2023 by ***** Paid by card online . This item was not in box at time of delivery. Amazon REFUSES to refund my money stating contact carrier. **** does not have my package.
Business Response
Date: 04/07/2023
Hello ****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-2696795-8177008.

Based on the results of our investigation, we aren't able to provide a refund or replacement for this order at this time.

We're able to confirm that your shipment was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ********************************************************************************************* more information.

We advise you to contact *** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/07/2023

Complaint: 19898282

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 4th 2023 - $1260,59 I bought a *************** machine.Item received was broken and used so I returned it. Amazon confirmed reception of the return on January 22nd and I havent received my refund yet. I have called amazon every week for 2 months and they can not help me. Every week they tell me they put in a request and I will get my money back within a week and I never receive it. I have escalated the calls to their supervisors and they all say the same. I am desperate please someone help me. They are holding my money hostage for 2 months. Order #***-3060916-6283428 Order date: January 4th 2023 Return date: January 22nd 2023 Email on acct is *******************************
Business Response
Date: 04/27/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the refund processed on the order #***-3060916-6283428 that was declined.

In this case, I've escalated the details of the order to our internal team for review. As soon as our team revert, I will write back to you with complete details.

Here is the Case ID for your reference: D79851518

Thank you as you stay patient while we review the details.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Close all accounts associated with my email ********************* please. I would no longer like to be a customer with ********************** and do not wish to have any of my data stored there anymore.
Business Response
Date: 04/17/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 4/17/2023.

Sincerely,

Amazon.com
Customer Answer
Date: 04/20/2023

Complaint: 19898016

I am rejecting this response because: I have responded to the request for information many times in the past and given them the requested information. Amazon proceeded to request it again many times over and has not done anything but request the information. I DO NOT WISH TO BE A CUSTOMER OR HAVE MY DATA STORED ON ****************** ANYMORE. So I do not want the account to be fixed or restored, I want it to be DELETED. I HAVE THE RIGHT TO MY PRIVACY AND NO LONGER WISH TO HAVE THIS INFORMATION STORED WITH AMAZON. If Amazon continues to break the law and does not allow me to have the right to my privacy, I may want to proceed to litigation.
This right is explicitly stated in ********** law (*******************************), and Amazon is now directly violating it. Please delete my account, I DON'T WISH TO BE A CUSTOMER ANYMORE.

Sincerely,

***********************
Business Response
Date: 06/06/2023
Hello ****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue you've had with your account. I understand you'd like to close your account.

I'm going to send you an e-mail so you can first verify the ownership of your e-mail address on this account. This helps to ensure the integrity of your account.

Once you've verified the e-mail address, you can proceed with closing the account. I want to make sure that closing your account won't cause problems with any open transactions or other websites you might visit.

Here are some things to keep in mind:

-- If you use your Amazon.com log-in on other sites (e.g., Audible.com, certain international Amazon sites, etc.), you'll also lose access to those accounts.

-- If you've placed orders on AmazonLocal, you'll no longer have access to your vouchers.

-- Any open orders you have will be canceled.

-- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.).

-- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won't have access to use the funds.

-- Returns and refunds can't be processed for orders on closed accounts.

-- You won't be able to initiate Textbook Rental returns and will remain responsible for outstanding rentals.

-- You won't be able to access digital content and subscriptions (Kindle, Prime Video, Amazon Appstore, Digital Amazon Music, Prime Photos, Amazon Drive, etc.) Once your account is closed, any Amazon Drive or Prime Photos content will be deleted and cannot be restored. We suggest you download and save any content before closing your account.

-- You wont be able to re-download content from your Games & Software Library.

-- Your Amazon Pay account will be closed and can't be reopened.

-- We can't transfer the history of an account to another account.

-- You'll no longer have access to your Associates, Seller, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.

-- You won't be able to access your Lists or Registries on closed accounts.

-- You will lose access to your Amazon Web Services (AWS) account, and any content and/or AWS resources will be terminated, and cannot be restored.

-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account:

****************************************************************************************...

-- If you have a Kindle Direct Publishing (KDP) account, please contact KDP customer service for assistance with closing your KDP account: *********************************************************

You may need to deregister devices or apps before your account is closed. You can deregister these through the Manage Your Content and Devices page (***********************************).

Your internet browser may have stored additional information about your Amazon account. You can delete your browser's cookies through your browser settings; this will remove all information stored on your browser.

If you've reviewed this information and still want to close your Amazon.com account, write back by visiting the address below:

********************************************************

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 06/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Dyson vacuum on 2/17/23 for $392.15. Order # ***-9265***-5527429 It didnt work correctly and I scheduled a return through Amazon. They only gave me *** as an option to return it and a *** label. On 2/27/23 at 10:19 am I returned this item to the *** store. I have a receipt for it. It was a HUGE hassle because I had to go to 2 different stores beforehand to find a box large enough to pack it up. Usually Amazon allows returns to kohls and you dont have to pack them up- they didnt do that in this case. Two weeks went by and it was getting close to my return window closing (3/24) and Amazon still didnt receive my item back. I called 4 times and chatted with Customer Support. They kept telling me not to worry and that the package was received by their processing center on 3/2 but hadnt yet been processed. After another week I was told I had to fill out an incident report. Its now 4/5/23. The return window has closed. Ive filled out 5 incident reports. Spoken to 7 very mean people and been hung up on 4 times. I am owed $400 and Im quite upset. Can you please help me? I just want the money back I am owed. I did everything I was supposed to do. I packed the item up, put the label on it and drive it across town to the designated location they asked for well before the window was closed. All I want is what is rightfully mine returned to me.
Business Response
Date: 04/13/2023
Hello ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the return of order #***-9265***-5527429.

We've requested a refund of $392.15 on April 9, *********************************************************************** 3-5 business days.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm having problems with Amazon.My account was suspended as I was told due to suspicious activity on my account.I was asked for a screenshot of my credit card and my passport.I provided the requested documents, but no one checks them.I have already called Amazon 10 times, sent the requested documents, and each time I received a response by phone that wait, we will answer you.No one answers me and they just ignore **** am told to follow the instructions and upload your documents, but what to follow if there is no instruction.I ask you to help me with my problem, provide the documents that I added to the attachment to the Amazon service and please check that my documents are checked and I finally received a response.Thank you very much.
Business Response
Date: 05/11/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact **:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon seller account was being verified.I successfully passed the test and planned to sell on Amazon.But I received a letter that I need to provide a passport and a credit card statement, since for a long time, my account was not active.I provided all the requested documents, Amazon initially checked them for a whole week, and after that they simply received an automatic refusal or Amazon simply closed the case without an answer.I categorically disagree with Amazon, I provided exactly what was requested from me and the document I provided in the best quality.I ask you to help me solve the problem, I want a real person, an Amazon employee, to check my documents and verify my account, finally completed.Thank you very much.
Business Response
Date: 04/06/2023
Hello from Amazon,

Please inform the Selling Partner that their account is now active.

Our team has responded to them on the case: 12372635221.

Thank you for contacting us.
Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an Osprey backpack. It was supposed to be delivered on April 2nd then it got delayed. I contacted Amazon regarding the issue, I was told the they will refund my money if its not receive until the 4th. I contacted them again and they refuse to refund my money. Amazon website shoes delivered near the porch or door. I live in an apartment building with 4 doors on each side, hundreds of units. We have a locked room and they didn't leave my package in a secured place
Business Response
Date: 04/06/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item Osprey Daylite Daypack, Multi, O/S.

Based on the results of our investigation, we aren't able to provide a replacement/refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

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