Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,348 total complaints in the last 3 years.
21,738 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/16/23-transaction date *********** ********* Police report number ******** Loss of $250 - amazon gift card Someone hacked my Lion Colleague *********************** email and took total control over it changing his password and **** was unaware of it till he started receiving calls from others. **** is from Pine Island. I got a strange email from the scammer asking whether I had a amazon account. **** knew that I have amazon account since I had bought a green house through Amazon for the *** school project. Initially I found something fishy since his email was in my junk mail , otherwise all his email I get through my inbox. First Time the scammer asked for $150 amazon gift card for his niece. My husband sent **** an email from his email id to verify, little did we know his account was hacked. I bought the gift card after my husband told me it is legit. The next time the scammer asked for $100 saying that his niece told the scammer it was not enough. I did buy that one too after my husband insisted that I help him out. The 3rd time the scammer told me to sent the scammer a gift card to scammer's account. That's when I realized it was a scam .I did not have ****'s phone number initially. I did file a police complaint in *********** ** on Sunday March 19th .Contacted Amazon many times and they told me that there was no fraud department at Amazon which is hard to believe and **************** did not help. Everytime they say that someone will contact me within ********************************** so far. ****'s internet company bevcomm managed to rescue his account. ****** email was forwarded to ******************* from ******************* by the scammer as a result the scammer changed the password and took total control of his email. Till date Amazon has not refunded my money. ****** phone number is **********. Amazon told me that one person's name was ***** and they refused to let me know the second person's name.
Business Response
Date: 04/13/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details,I see that you are referring to the gift card purchased.

Based on investigation team, you already raised dispute request for the charges with bank which is under processing.

In this case we don't have any option take action on it. Regarding gift cards it will be taken care and you can reset password and add new card for further orders.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/13/2023

Complaint: 19906429

I am rejecting this response because:
Yes my bank did contact them sometime on March 20th and is still waiting for the refund which Amazon hasnt given yet. Eventually I will have to pay the bank if Amazon does not refund.

Sincerely,

*****************************
Initial Complaint
Date:04/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 23rd, I ordered Aveeno baby shampoo, butter crock, Ultrasound gel, and Mickey ***** figurine.I did not receive the Aveeno baby shampoo, butter crock, and ultrasound gel. I received the Mickey ***** figurine separately as what it showed in my email.I just found out now that it was delivered 12 days ago together with my other orders which I ordered separately on different days.The customer service agent and the supervisor that I spoke with said that they cannot resolve the issue as it was confirmed in the weight of the box that everything I ordered was inside.I only found out that all my orders which I placed separately were delivered together. So now, they cannot replace the items nor refund me because of the weight of the box. The supervisor, ****, that I spoke with said that even if I dispute the amount in my bank, they will just close the case.First of all, how is it possible to pack my orders all together even if it was ordered separately? Secondly, they said that because the box was not damaged, they cannot do anything about it.Lastly, I did not want to be charged for these items that were missing. That would be unfair. I would like to demand for a refund of these items that were missing as I did not want to business with Amazon in the future.
Business Response
Date: 04/08/2023
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and we understand your concerns regarding the missing products from the order # ***-5159133-5974608.

Please be informed the information shared by our specialist team is correct, we're unable to refund as the weight of the shipment matches at the time of shipping matches our records. Further, regarding your concern of shipping all the products in a single shipment, when you choose free shipping for your order, We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shipping.

However in this case, I'll make a One time exception and add $61.00 to your Amazon Gift card balance. Please reply and let us know if you'd like us to proceed further in this case.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/10/2023

Complaint: 19906267

I appreciate ********* reply towards my complaint. However, I would be happy to get the refund back to my original form of payment as I lost trust from Amazon. I do not feel safe ordering fron them anymore. Thank you.
Sincerely,

Marila
Initial Complaint
Date:04/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 25th, 2023 I placed an order for 3 apple Airpod (3rd generation) Wireless Earbuds with LIghtning Charging case for a total of $449.97. This is under order # ***-6166760-1849853 under the amazon account **************** The delivery address was ***********************************************************************************************. This package was misdelivered to ******, **. Please see the photos below. It was signed by someone named **** and I have no idea who this is. I have emailed freight-forward-***************************** 2 weeks ago on 3/23/2023 with the approrpiate information and screenshots of the misdelivered prodcuts. I have not heard anything from freightforwarding. I have called customer support multiple times who say they cannot do anything except wait. The last time I spoke to them they said that if it was 2 weeks and still no information, they would resend the item or offer a refund. When I called them today, 2 weeks after the initial email to freight forwarding, they said that I have to wait again. Again there has been zero communication from freight forwarding and I have been told a refund will be issued when the item is returned. This is highly unlikely and thus I have submitted this complaint with one week to fix the issue and will be asking my credit card to reverse these charges.
Business Response
Date: 05/25/2023
Hello,

We have granted the customers request for a refund by requesting their card issuer to close the Chargeback dispute raised on this order 111-6166760-1849853 in customer's favor.

We sent an email to the customer through their registered email address on April 07, 2023. This email confirms that the refund will be issued by their card issuer to their original payment method as the chargeback dispute is accepted by Amazon.

Kindly request customer to contact their card issuer for more information about this reimbursement. For reference, ********** dispute's Case ID: D-pvaqd, customer can share this with their bank for better traction.

Sincerely,

*****
Amazon.com
Initial Complaint
Date:04/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My previous Amazon seller storefront was deactivated by Amazon for allegedly violating Amazon seller policies and procedures. I have tried to appeal several times and have not successfully won an appeal - I will no longer appeal and desire to no longer engage in selling items on Amazon. However, I have initiated a disbursement appeal request to have the funds of $1820 released to me, because the money belongs to me for items that have been sold and shipped to customers. I am issuing a formal complaint to resolve this matter because I think it is illegal for Amazon to retain funds that do not belong to them. Please release the funds of $1820, otherwise I will consider all actions available to me including legal correspondence.
Business Response
Date: 04/12/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Sincerely,
Merchant Credit Team
Customer Answer
Date: 04/12/2023

Complaint: 19905976

I am rejecting this response because:
This disbursement appeal has been under review for over 180 days since the store was deactivated. I believe Amazon is engaging in unlawful practices to withhold seller's earned gross sales.

Sincerely,

*******************************
Business Response
Date: 04/16/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 04/13/2023.

Regards,
Amazon
Customer Answer
Date: 04/17/2023

Complaint: 19905976

I am rejecting this response because:
Replied to Amazon's request for information, but still do not have the refund amount. Please provide a gross profit refund in a reasonable timeframe.

Sincerely,

*******************************
Business Response
Date: 04/20/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2023-04-13.
Customer Answer
Date: 04/20/2023

Complaint: 19905976

I am rejecting this response because:
I have already provided the information and hereby demand a refund. I do not have the supplier information and I do not wish to engage in selling on Amazon at this time.

Sincerely,

*******************************
Business Response
Date: 05/03/2023
Hello from Amazon,

I understand they have contacted you regarding funds disbursement for their account.

Thank you for your inquiry.

Our team has responded to the Selling Partner's concern on April 14, 2023.

Before we disburse funds in the account, we need to verify information related to the Selling Partner's identity and the authenticity of their supply chain.

In order to verify their identity and supply chain, we need to complete virtual identity verification over a video call. To reserve a time slot for the interview, please ask them to fill out the form below:

*****************************************************

After we receive their response on this form, we will invite them for the interview on one of your preferred time slots.

For more information, they can refer to the performance notifications via: *******************************************************************************************************

Our team will be in touch with them after they follow steps mentioned-above.

Have a great day.
Initial Complaint
Date:04/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Investigator,I am a third party seller on Amazon.com with merchant token A1VHFVDTSDHVOR. I have been selling the brand Manic Panic for over a year and just recently placed an order for replenishment of the brand with my vendor. Upon paying the invoice due to my vendor and proceeding to move the goods to my warehouse, I found out that Amazon has unapproved me to sell the brand without any notice whatsover. I am now stranded with $110,000 of inventory at my warehouse for the brand which I have no other outlet to sell. I attempted to submit an application to reapply to sell the brand Manic Panic but Amazon rejected it for no reason despite the invoice and my vendor meeting all of the requirements outlined. Important to note that I was permitted to sell Manic Panic up until recently with the most recent order date of February 26, 2023 (outlined in the orders screenshot). I've attached below the invoice I submitted in Case ID ***********, screenshot of my orders page for Manic Panic Products, and screenshots of the Case *********** and separate case which escalated to Amazon SAS Core ***********. Please look into this issue as soon as possible because now I am stranded with $110,000 of inventory which will detrimentally impact my business if I have no way to sell.
Business Response
Date: 04/08/2023
Hello from Amazon.com,

My name is ***** from the Amazon ***************** Partner Relations Team.

I understand the Selling Partner is requesting approval for the brand MANIC PANIC.

We were not able to verify the supplier information listed on the invoice provided.

The Selling Partner can send documentation that solves the issues described above.

Documents and information required from your supplier's supplier:
-- Copies of invoices, receipts, contracts, delivery orders or authorization letters from your supplier's supplier issued in the last 365 days.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.

These documents must include:
-- Contact information for your supplier's supplier, including name, phone number, address, email, and website.
-- A description of the item.

The Selling Partner can provide the documents to the case ID ***********.
Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a GIGABYTE Z790 AORUS Master from Amazon and I saw there was an open box selling for 30 dollars less so I decided to purchase the Openbox because Amazon promised that it was in working condition. After receiving it and troubleshooting everything I could I came to the realization that it was in fact not working and should not have been sold. I contacted Amazon and asked for a replacement and was told that there was no replacement for the open box. I offered to pay the difference for a new one and was informed that I would have to go through the return process and buy it again. The next day I sent the motherboard back and the price was now 120 more than it was at the time of purchase. frustrated I called Amazon and they told me that they were sorry but I would have to pay the full price. I am very disappointed because I would have got the sales prices non-open boxed item if I thought that Amazon would have sold me a broken motherboard,I guess that Amazon doesn't have to follow through with promises of selling working components after they "Tested" them.this is my order number ORDER # ***-1530528-9700251
Business Response
Date: 04/08/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The e-mail address you contacted us with doesn't have an order matching what you described. We only provide information and make changes when the request comes from the e-mail address associated with the account.

If you know the e-mail address your account is under, write from that e-mail address using the exact same subject-line.

If your e-mail address has changed, you can update your information by visiting Your Account (*******************************************) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************

We hope to see you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 04/10/2023
They reached out to me and I sent an email from the email that is attached to the account.

Hello,I'm ********** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.The e-mail address you contacted us with doesn't have an order matching what you described. We only provide information and make changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, write from that e-mail address using the exact same subject-line.If your e-mail address has changed, you can update your information by visiting Your Account (*******************************************) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.If you're not sure what e-mail address your account is under, please contact us via phone: ********************************************************** We hope to see you again soon.Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
is the email they sent

Your Amazon.com Inquiry - BBB Complaint #********

********************;<*******************************************; Sat, Apr 8, 3:44?PM (2 days ago)

to bbb

Hello **********

This is the email that is attached to the account
--

**** Sitter

the ball is in their court I have did as they asked

Business Response
Date: 04/12/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing to us from the correct email address.

As you may know, Amazon Warehouse is a division of Amazon.com that sells items through Amazon Marketplace.

Amazon Warehouse items are unique and may have slight damage, and the price of these items are generally lower than Amazon.com prices.

However, we aren't able to match Amazon.com prices to items listed through Amazon Warehouse or issue replacement for such item.

You can find more information about amazon warehouse items in the below mentioned link:

********************************************************************************************...

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 04/13/2023

Complaint: 19905263

I am rejecting this response because: That is not the issue the issue is that the motherboard was on sale and
after i returned the item it was no longer on sale, Amazon is Amazon saying
it is a different company is meaningless, it's still Amazon. And the
customer support I received was horrible. Being left on hold and then hung
up on was bad and should never happen.

"Amazon Warehouse items are unique and may have slight damage, and the
price of these items are generally lower than Amazon.com prices." it didn't
work it was a little more than slightly damaged the motherboard would not
post. I bought a new motherboard from your competitor and every other part
worked perfectly and the only part of the build that didn't work was the
motherboard you sold me. You should have allowed me to rebuy the gigabyte
motherboard from you with the sales price that was originally marked at
because your warehouse sold me a board that should never have made it out
of testing if testing was ever done.

I have spent way more than the average buyer and I will never purchase
anything ever again from Amazon if this is the customer service that i will
receive. now that i had to buy a different motherboard from your competitor
I don't need a replacement now if I were to be compensated I would be
looking for the difference i paid between the gigabyte mother board from
you and the mother board i have replaced it with

****

Sincerely,

*********************
Initial Complaint
Date:04/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account at Amazon ***************************** was made dormant without notification. They are now refusing to restore it.
Business Response
Date: 04/08/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding accessing your account.

In order to troubleshoot the issue and gain access to your account you need to contact us over phone and get in touch with account change team, so that they can verify your account and troubleshoot the issue.

Here's a link to our Contact Us page:

***********************************************************************

Should you have trouble reaching us via the contact us page, you could call using the following numbers: U.S. and ****** ************** or **************.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:04/06/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 04/06/2022 I tried to purchase Aorus waterforce x 360 for ***** as advertised. When I click on the item it was listed as ******. I spent hours on the phone with Amazon without getting the situation remedied. All the customer service representatives were rude and not willing to correct the issue. I was then told the ***** option was a completely different model than what is advertised. If they say from $***** then why not list the model that is for sale for $*****. An employee of theirs admitted that it was a mistake on their part and credited me $100 there is still a $69.99 discrepancy. This is so dissapoiting the a trillion dollar company is fighting me for hours for 70 dollars.
Business Response
Date: 04/08/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding the pricing of the item.

I'm sorry to hear about trouble you had in this regard. To make this correct for you and as a one time exception I would like to issue the remaining amount of $70.00 in the form of promotional certificate.

Please let us know if you would like to accept the promotional certificate from our end. Once you confirm we will issue it right away.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 04/10/2023
Ignore my prior message. Amazon has not credited me $170 as they promised. They actually stole the 100 they gave me initially. I will be making another complaint if this is not resolved by 2:35 PM PST
Sent from Yahoo Mail on Android

Business Response
Date: 04/14/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply. I apologize for the inconvenience caused to you.

As promised and confirmed before I've issued a promotional certificate of $100 to your amazon account as a one time exception.

Promotional certificate will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.

Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.
Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

The promotional credit doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged. The promotion will not apply to digital game and software download orders from Amazon.

For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a file cabinet through Amazon. The seller was Spreetail, a third-party company. The item arrived damaged. We requested a return. The seller did not provide a pre-paid label and would not arrange for pick-up. We contacted Amazon several times about this issue, as there are disabled people who could not lift and weigh a heavy file cabinet. After Amazon contacted Spreetail on our behalf, and had put in the A-Z Guarantee, ********* said they would send a pre-paid label. The problem is, that happened after we had already paid for shipping through **** I informed Amazon about the shipping problem ahead of time, and Amazon told me many times to save my receipt because I would be reimbursed. I had contacted *********, who refused to pay the shipping costs. I informed Amazon that Spreetail would not refund us the shipping cost, and several Amazon reps told me that Amazon would reimburse me. I have copies of the messages from some of the Amazon representatives. ***** was one of the reps who wrote, "Amazon issuing the refund and the seller does not have any interference about this refund. Amazon is taking the responsibility to issue this refund from our end." The refund never came. I contacted Amazon several more times. The last time I contacted Amazon, I was passed from one rep to the other. On March 29, ****** wanted to issue a promotional credit of $140. I said no, we were promised a refund of $140.06. I then was messaging with Anoop. ***** said the only way we could get a refund is by crediting the cost of a Prime membership without cancelling the membership. I said we wanted the refund to the credit card. ***** then said he issued the refund of $140.06, and it we would see it in 3-5 business days. We have not received the refund, yet.
Business Response
Date: 04/08/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to find any amazon account under this email address.

We request you to write to us from the registered email address of your amazon account and provide us the order number you are referring to.

Also please make sure to use the exact same subject-line so that we can identify the issue.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 04/10/2023
The registered email address is *****************. The order number is ORDER # 114-6150982-7835436.
Business Response
Date: 04/13/2023
Hello,

Buyer has been refunded for the return shipping amount $140.06 to the payment method used to place the order 114-6150982-7835436.

Sincerely,
Customer Answer
Date: 04/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Amazon, indeed, refunded the shipping cost. Thank you

Sincerely,

*******************
Initial Complaint
Date:04/06/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the second time I file a complaint against Amazon. The first time was to complain about their sellers price gauging products that are missing at my local stores in **************. ****. This time around is for the same reason. I shop at my local *********** One of their products has been discontinued/deleted from stock. The product is ************************** absorbent Puppy Pads Net Count 120 Pads, 120 Count. Amazon has four different sellers price gauging for $32, $39, $72 and $145. The price I paid at the **************************** was $17.89.
Business Response
Date: 04/08/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I can understand that you are referring to the price related issue for the mentioned item.

We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

To read more about our pricing, please visit our Help pages:

************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************

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