Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,348 total complaints in the last 3 years.
21,731 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/07/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not receive my package that I have ordered. When I tracked my package online, it said that the customer told the mail man to redirect the package to another facility. When I looked at it on USPS.com It said that the package has the wrong shipping address on the label. now it is at the facility. I don't know what kind of games amazon is playing but i won't be ordering from them again. Order number 1115260246-6338611
Business Response
Date: 04/09/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive the item Dash Cam Front and Rear, SPADE Dual Dash Camera 1080P with 32G SD Card, Waterproof Backup Camera, DVR Car Dashboard Camera 1296P with Night Vision WDR .

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that the refund for $48.17 has been issued to your original payment method on Friday, April 7, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:04/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around the 16th of March 2023 my Amazon account was placed on hold due to a returned payment due to fraud on my chekcing account. The requested form and the payment was submitted on 3/29/23.The email from them states that the account will be unlocked in 2-3 business days. However my account remains locked and I am unable to access my digital purhases that have been paid for YEARS prior. They have charged me for subscriptions (STARZ) and refused to refund even though my account is one hold and I cannot access the material. I reached out to the company multiple times, I even tried to response to the email they send me and was sent back an email stating that it was a no reply email address. I called customer service multiple times and spoke to ****, ***, ***********************, ********, *****, *****, ****, and Faith over the last 10 days. When I did I was advise to email the receipts to an email address ***************************************** and it would be handled in 24 hours. I still have yet to get a response over 24 hours later. **** a supervisor said he sent an email to the buyer protection program team..... but at this point I either need my money for my digital purchases back, or may account taken off hold so I can access what I paid for. At this point I have tried multiple ways to find a resolve and I am not getting anywhere on my own.
Business Response
Date: 04/27/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 4/27/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:04/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had several items that I needed to return to Amazon so I called amazon at the end of March to request a return with pick up from my home because I don't drive due to health restrictions. The representative told me that they didn't have any options available for pick up from my home and if I were to arrange to get the items back to amazon I would be compensated with a credit to my account for the fare and trouble. I confirmed this with a supervisor who stated they notated my account regarding the credit. On Tuesday April 4, 2023 at 5:52 PM CST I call Amazon to request the credit, because I used a Uber to get the items to my nearest *** Store. The Sup requested a email of the receipt from Uber be sent to confirm the amount that was spent, which I immediately sent to the requested email address and they issued a promotional credit to my account. No information was disclosed regarding the type of credit I received and limitations it entails. When I tried to make purchases on Amazon the credit was not being reflected. I called Amazon again on Friday April 7, 2023 at 9:43 AM CST, to inquire about the credit to my account. The first agent ****** told me I could only use the credit on items that were sold and fulfilled by Amazon. I had 5 items in my cart that I wanted to purchase and 4 of the 5 were Prime items. The rep stated they were not eligible for the credit. I also discovered that the return items could have been picked up from my home all along, which would have saved me time and money. I asked to speak to a Sup and was transferred to Sup Jethel. This was a terrible encounter and I will cancel Amazon Prime because of it. This Sup offered no assistance, didn't review any of the items in my cart to assess what could be done regarding my request. No sympathy was offered and no resolution. I am appalled at how I have been treated by this Sup, she did not take any ownership regarding the issues and was very rude and distasteful. I will shop with Target and ********
Business Response
Date: 04/09/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the redemption of promotional credit and the previous customer service representative.

I apologies for the inconvenience that you have experience in this case. I've forwarded the feedback against the previous representative to the leadership team.

Unfortunately we are unable to cancel the promo credit and issue it in the other form of credit.

As informed previously promotional credit will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 5th Amazon applied a charge of $10.93 to my seller account and is in the process of deducting this from my bank account. I am disputing this charge because they cannot tell me why this amount was charged to my account. It simply shows up as "other." I have asked them twice for a specific reason for this charge and both times they cut and paste a response that is unacceptable because it does not explain this charge. I will attempt to attach the screenshots of my attempts to resolve this with Amazon and they're cut and paste nonsense.
Business Response
Date: 04/10/2023
Greeting from Amazon Services,

We understand the Selling Partner is asking what the charge of $10.93 on their credit card was for.

When **************** purchase shipping services, the carrier charges are based on the information they provide for the package. Carriers subsequently send Amazon reports with details of the services they have provided to the Selling Partner. If a charge from a carrier is different from the original charge for the shipping services they purchased, a carrier adjustment may be applied to the seller account.

This charge is related to amount of shipping the Selling Partner paid for Order 111-2404326-0747417 which was shipped on 2/23/2023:
Carrier amount: $21.41
Seller paid: $10.48
Amount due: $10.93

Here is a help page for their reference:

Carrier Adjustments for Shipping Services
**********************************************************************
Customer Answer
Date: 04/10/2023

Complaint: 19908755

I am rejecting this response because: the information provided by Amazon does not match their records or my records. The order number they provided refers to an order that was shipped in December of 2022. They stated this was for shipping that was done in February of 2023. The information is incorrect. I'm happy that someone finally decided to give me the information after their agents would only cut and paste but this information is incorrect and I have now shared it with the credit card company in a dispute as well.

Sincerely,

*************************
Business Response
Date: 04/12/2023
Greeting from Amazon Services,

We understand the Selling Partner wants to know the reason for the $10.93 negative transaction on April 5, 2023.

The $10.93 negative transaction is for a carrier adjustment on the Order ID *******************. The order was shipped in December 2022 and **** has reached out to us on February 23, 2023.

An e-mail was sent to the Selling Partner on April 5, 2023 informing of the negative transaction.
Carrier amount: $21.41
Selling Partner paid: $10.48
Amount due: $10.93

Here is a help page for their reference:

Carrier Adjustments for Shipping Services
**********************************************************************
Customer Answer
Date: 04/13/2023

Complaint: 19908755

I am rejecting this response because:
II have have attached a copy of the invoice for this order. I was charged $10.48 for the shipping per this invoice. Amazon states that they were contacted because the charge should have been $10.93. This means I should have been charged 45 cents difference and not the full $10.93. I am very concerned by the delay of the ************** of over a month and then the delay of Amazon of over a month bringing this to my attention. It concerns me that I have been overcharged by Amazon for transaction that took place 4 more than 4 months ago.
Sincerely,

*************************
Business Response
Date: 04/16/2023
Hello from Amazon.com,

Upon review, we found out that the charge of $10.93 on April 5, ********************************************************************* *******************.

Order was originally processed on December 2022 and seller was supposed to be charged total carrier amount of $21.41 through **** yet seller only paid $10.48. Hence, **** has reached out to us on February 23, 2023 and seller received an email on April 5, 2023 informing the adjustment of the remaining carrier balance of $10.93.

Seller can refer to this Carrier Adjustments for Shipping Services help page:
**********************************************************************
Customer Answer
Date: 04/18/2023

Complaint: 19908755

I am rejecting this response because: this is my best selling item and I happen to know that the item itself weighs 14 oz. If it was a two pack it would have been 28 Oz plus the weight of the box which would have still been less than 3 lb. Even if I selected the incorrect service I still don't believe it would have been $21 and change to ship from ************** to Nevada. I guess we're just at an impasse. If Amazon had explained all this in the beginning we wouldn't have had to have gone through all of this. I very much appreciate the Better Business Bureau and there acting as an intermediary I usually ship these in Regional rate box a. However even if I had I accidentally used a medium flat rate box the rate would have only been $17.10. You can verify this by going to USPS.com and using my ************** and the zip code of the customer which is ***** and you will see even if I had accidentally used a priority mail rate box, size medium the cost would have been $17.10

Sincerely,

*************************
Initial Complaint
Date:04/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am writing to appeal against the Product Policy Violations Complaint ID: ***********, which I received on Nov 23, 2022, from the brand owner. The complaint alleges that I am selling counterfeit goods, but I want to clarify that this is not the case. I purchased the product directly from the manufacturer, and I have all the necessary documentation to prove it.I have attached the invoice that confirms my purchase, a copy of the letter from the brand owner confirming that my order was shipped, and proof of payment for my order to the manufacturer's bank account. I have also included a screenshot of my bank account details showing the manufacturer's bank account information and photos of the product itself.Despite my attempts to contact the brand owner, they have not responded, and they are unable to withdraw this complaint. This complaint is seriously affecting my business as we only sell authentic products.I request that you review the attached documents and lift the Product Policy Violations Complaint ID: *********** against my account. I am willing to cooperate in any way possible to resolve this matter.Thank you for your attention to this matter.Sincerely, *********************** ***********
Business Response
Date: 04/19/2023
Hello,

This is regarding the ** complaint no. ********. Thank you for bringing this matter to our attention.
Based on additional details discovered during a holistic investigation, we were able to reinstate the **** B07XV9M8GP and we have shared the communication with the seller via Amazon.

Regards,
Amazon
Customer Answer
Date: 04/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:04/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a complaint against Amazon.com. They suspended my account and not accepting my appeals.In the suspension letter, Amazon indicated that my account was linked to an account called "dronchikkrovopisas". This name is fully consistent with the data of my store. I made a call and found out that the related account is my own account, but on the French market. I never planned to sell in Europe, but I made a mistake during the registration itself and indicated the need to open all the marketplaces on Amazon. That's why they are all available, but blocked and waiting for verification, which I didn't do because I wasn't interested in selling in Europe. However, the problem is more than that. French marketplace does not give me an option to REINSTATE THE ACCOUNT. I would like to point out that I never logged in there until I got blocked for being related. I have no way to get verified for reasons unknown to me. I created cases and made calls, but I get answers that the channel is unavailable. So how do you think I can reinstate a linked account if Amazon doesn't even give me that option? What a vicious circle and discrimination. And in general it's absurd that my account is linked to my account, but on another market. It's ONE account, just in different regions. I don't want to sell elsewhere, so why should I activate the marketplace there? I would just close them, but Amazon won't even give me that option.I sell ONLY in *******. I am NOT interested in the other regions and have no plans to sell there. I am asking you to contact Amazon and reinstate my US marketplace. I did not and do not plan to sell anything on Europe. These marketplaces were created by mistake.
Business Response
Date: 04/10/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on 04/10/2023.
Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 containers of honey (Order date Apr 1, 2023 Order #***-4082504-3153816 Order total $ ***** (2 items) from Amazon on April 1, 2023. When I got them, I opened one and it had a chemical type smell and it burned my tongue. I opened the other one and it didnt have a safety seal on I, so I was afraid to even try it. I immediately notified Amazon customer service and everyone kept saying it was not returnable. I said ok, just refund me then. One customer service agent , I spoke to 3-4, told me to throw the honey away and someone higher up would be in contact with me. They finally emailed me and just told me to contact the merchant. I didnt buy the honey from them. I bought it from Amazon. That makes Amazon liable for me receiving defective, dangerous honey! My tongue got burned from tasting some of that honey. I told them that and they didnt even address it. They just keep telling me via email to contact the manufacturer of the honey. I want a full refund from Amazon. I was hurt by a product they sold me, so they are liable. I want $50 for pain and suffering and them not handling this situation right. I also want the $***** I paid for the honey. I was hurt and they didnt seem to care. I believe they should apologize for this whole situation. They kept telling me it was a safety hazard to take it back, but it already was a safety hazard ..to me Bc it burned my tongue Bc of the chemical or whatever was in there. Well, their customer service agent told me just to throw them away.My tongue is finally starting to heal. Its been 6 days of extreme pain on my tongue from whatever was in that honey.I have bought that brand many many times Bc I love it and never had that happen before. Im disappointed Amazon would treat a customer like this by not apologizing, refunding and contacting the manufacturer themselves.
Business Response
Date: 04/08/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. After thoroughly reviewing the issue I've issued a refund of $12.56 to the original payment method as a one time exception.

Refund is issued on Saturday, April 8, 2023 and typically gets processed within 3-5 business days from the issue date.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 04/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a knee brace it did not work I returned it on Monday March 27th they received it Thursday March 30th and I still do not have my refund every other item I have returned I have gotten my refund the same day every time
Customer Answer
Date: 04/07/2023
This issue has been resolved as of this morning.

Thank you anyway for you help

Sincerely,

*******************
Business Response
Date: 04/08/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the exact order you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent the below message 10 (that is TEN) times to Amazon and no one would read beyond the first sentence -114-8756394-8273011 Printer, delivered to (wrong address) neighbor carried over the package 114-6059765-5947460 Not here at all. Pots and potting soil.4/5/23 delivery driver rang the doorbell six times which disturbed my elderly mother and was uncalled for to leave the package.Today the delivery driver delivered my packages to the wrong locationS. My printer was delivered across the street. And the pots and potting soil are nowhere at all. Im not going to walk up and down the street to see where this person vindictively misdelivered my items.I do not view this as a mistake or coincidence. Right after I complained about him claiming to hand items directly to me he rings the bell a disturbing number of times. And today delivered not one but two packages total wrong locations.This is beyond unprofessional. I am sick of this.(I was told the previous day that Id be getting three months of Amazon prime membership refunded and then they decided to give me a 5$ credit instead which I didnt agree to and was absorbed into the order that never was delivered to me. So I got nothing back.)******, customer service rep, refused to read my message today multiple times. This took quite a while. A supervisor eventually came on and asked what I wanted. She also would not read what I wrote but offered an irrelevant refund along with a valid one and nothing about the 3 months back. I asked her to please just read what I wrote just one time but I eventually gave up. I told her to go ahead and refund me what she offered.So Im going to hold Amazon to it.69.30 for the printer **** for the potting materials **** x 3=22.35 for the prime membership fee refund That totals ****** Its not even enough for the aggravation
Business Response
Date: 04/08/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern in this matter. I apologize for the inconvenience caused to you in this regard.

I've passed your message on to the appropriate department in our company for consideration. We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.

After reviewing both the orders (#***-8756394-8273011 and ***-6059765-5947460) we have issued the following refunds of $69.30 and $9.54 respectively.

Refunds were issued on Thursday, April 6, 2023 and they typically gets processed within 3-5 business days from the issue date.

Unfortunately we will not be able to issue prime subscription fee refund for three months in this matter.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 04/10/2023

Complaint: 19906722

I am rejecting this response because:
The rep is incorrect. I was issued a refund for the items and the three months. Im not sure why he is presenting a falsehood to the bbb. Regardless, since *** received my refunds, I sent a message earlier in the day which must have crossed with this one that Im closing the complaint. But specifically in regards to the statement this rep made, no I cant accept that lie.
In spite of his falsehood, *** closed the complaint. Please notate accordingly, because I would not have closed it if his comment had been true.
Sincerely,

*****************************
Customer Answer
Date: 04/10/2023
Re: 19906722

This complaint can be closed because all money was refunded to me
Thank you.
Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 3 seat and a 2 seat couch over almost 2 weeks and it came ?? damaged so I immediately contacted Amazon and they sent *** out 3 days later to pick up package but only one of the boxes, when I had 3 boxes, so I had to call Amazon and tell them that *** only had 1 pick up slip for one of the boxes so *** had to come out again the very next day to pick up another box but that still left me with lbs more box that they have yet to pick up and that they will deduct from the refund they owe me! *** sends me and email stating they received the return on the 31st of march 2023 so I called to confirm and Amazon has said they have received the return but that it could take up to 60 days to complete the process and to find my return, but when I originally called Amazon about there damage product I was told within 14 days and I have audio recording of this conversation, I also have a chat correspondence with Amazon stating to me that my refund would be in my account 3 to 5 days and that was on the 1st of April 2023! I have been rudely disconnected from Amazon and lied to over over over and I just want my return and I do not want no more lies and I just want my refund, the money I spent for the purchase
Customer Answer
Date: 04/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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