Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,665 total complaints in the last 3 years.
22,031 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB I need your help because Amazon and apple have me going back and forward on this and no one resolve my issue I brought an airpod on Amazon and I also brought a warranty on the airpod I brought but now ***** docent wana fix my airpod and neither Amazon And I brought the Warranty now I dont now if the complaint have to be file to Amazon or ***** because I brought product in Amazon but ***** is the one that makes them and also is the ones that said ***** care on the reciept I will attach both reciept here hope you can help me I want a refund for both warranty and airpod or a replacement of airpod that will work
Business Response
Date: 04/07/2023
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the AppleCare+ warranty claim for Headphones.

Upon checking, I see that the return window was expired. Unfortunately we will not able to send the replacement or issue the refund in this case.

I'd suggest you to please contact the manufacturer for any assistance with warranty, replacement, or refund information.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 04/10/2023

Complaint: 19900898

I am rejecting this response because: if you look at the warranty reciept I send you the extra Warranty I brought is still elegible for replacement because the extra Warranty haven't expired yet the manufacturer Warranty that is for one year said that's expire and the 90 days from the date is been more then that but the warranty I brought is still *********** at the reciept picture

Sincerely,

*******************************
Initial Complaint
Date:04/05/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON FEB 23,2023 I ordered some food from Amazon Fresh the first time I placed the order I mistakenly put the wrong pin number in and it canceled the order. I then reordered with the correct information and the order was processed. The Amazon Fresh order was scheduled to be delivered two days after the order was placed. On the day of the delivery I waited for my order but it never came. So I contacted a customer service agent at **********************. After speaking with several agents I was told my order was canceled. I then requested a refund in which they said would take **** business days. I waited those day and still didn't receive my refund back on my card. I payed for the food on my EBT card totaling $63.79. I have called Amazon several of times and they have given me nothing but the run around. The order number 111-6880640-0209853. Today is ***** 5,2023 and I still haven't received my refund
Business Response
Date: 04/24/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the cancelled Order ID: *******************.

I apologies for the inconvenience that you have experienced in this case.

I've escalated this issue to the Amazon Fresh team and received an update from them stating the refund of $63.72 has been issued to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:04/05/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB,We need your help connecting with someone at Amazons *********************** We have been trying to protect the patent under our license, US ******** S, from copycat offerings and Amazon has summarily cut off our ability to issue Intellectual Property complaints, citing we were abusive in doing so.While we recognize and respect that Amazon has a policy regarding issuing complaints that *** give you as a seller a competitive advantage, it is simply not our fault that competitors are competing using stolen intellectual property.We have an onus to protect the patent under our care as per the license agreement we have signed with the patent owner. We have provided Amazon with a copy of the license agreement multiple times, as well as clear representation as to how the infringers are violating this patent. Nothing has been done and Amazon has failed to respond to us.Can you help us connect to someone at Amazon that can provide guidance?Hydracup Merchant Token: AUTHV0Q6NF07A
Business Response
Date: 04/07/2023
Greetings from Amazon Services,

Due to you want to protect your listings using a patent, I would like to let you know about the Amazon Patent Evaluation Express (****) program (Note: Participation in **** is voluntary and confidential).

This program was created in order to allow you to report listings that *** violate your intellectual property. With ****, U.S. utility patent owners can report ASINs listed in our store that *** infringe on their patents. Rights owners or agents who have concerns about potential intellectual property infringements of their utility patents can apply for the **** program using the Report a Violation tool. **** allows U.S. utility patent owners to obtain a neutral evaluation of a patent infringement claim against ASINs listed in our store.

To learn more about this program and also about the enrollment process, please log in into your brand account and then access into the following link:
****************************************************************************
Initial Complaint
Date:04/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account saying I returned too many items. Only returned TWO within the past few months! If you don't want to customer to return items. either 1) do NOT carry s***** items that don't match the description at all 2) just do NOT offer free return In the email, they say Hello,As we informed you earlier, we have closed this account. Our records show that we previously closed an account of yours for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site.Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Orders on Amazon.com.Account Specialist Amazon.com www.amazon.com I've asked MULTIPLE TIMES how to access digital contents w/o login, NO ONE ever gave me a solution. The customer service team is like a ROBOT!Also the gift card balance on my account is not accessible not, this is THEFT!
Business Response
Date: 04/12/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 4/12/2023 confirming account reinstatement, only to purchase digital items.

Sincerely,

***
Amazon.com
Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an extra chair and was charged for it through a third party seller on Amazon.com. The 3rd party's company's name is HelMeck Home, which is now selling the same products under the company name Plococo. I attempted to resolve the issue with Amazon by returning the extra item, but this was denied, and the return date consequently passed. The company has very poor reviews with complaints similar to mine. I would like support with returning the item for a full refund.
Business Response
Date: 04/08/2023
Hello,

We reviewed the information provided and decided to uphold our original decision on the A-Z claim. We took this decision because we noted that the reason of return was remorse and the seller had provided a local return address to facilitate the return. However, the buyer did not ship the return to the seller within 14 days of receiving the return address. Per policy, we are unable to reverse our decision.

Regards,
Amazon
Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to make a purchase at Amazon Fresh in ******* (*****). I was told at checkout by the cashier that the order was cancelled/credited due to a coupon not being applied. This was a lie. I was told by store manager Laz that customer service on the app may be able to help faster. As it turns out, the charge wasn't cancelled/credited. The only receipt they chose to provide was for the charge. As I was leaving, the cashier began unbagging the goods to put back on the shelf and sell to someone else. I stopped at the front door on the way out, pointed out to the security gaurd that the cashier was putting things back on the shelf, I was walking out empty handed, and they confirmed this verbally. Store security cameras will confirm everything I've stated here is fact.On February 11, I was charged $38.48 by Amazon Fresh. I was told they simply couldn't print the receipt for the credit. I was told they couldn't even pull up the original transaction, despite my email confirmation arriving immediately.I am owed $38.48 for this theft. I'd also like a $500 gift card for stealing my money and refusing to issue the refund I was told two months ago was already issued. Additionally, the ongoing refusal by Amazon telephone customer service to provide their employee ID, extension, or transfer the call to a supervisor for their review can't be misconstrued. This cover-up ends now. ****************** and TikTok will take this global. ****** and ***** will receive a copy of this complaint with permission to reprint.
Business Response
Date: 04/14/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not take the order from Amazon fresh store in *******.

I apologies for the inconvenience that you have experienced in this case. I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

I've issued a refund of $38.48 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. If the order was paid for by gift card, amount will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here: *************************************************

I've also issued a $25.00 promotional certificate to your Amazon.com account for any inconvenience , which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/14/2023

Complaint: 19900426

I am rejecting this response because:
Amazon, a known union-busting company, stole my money for over 2 months and thinks a $25 promotional gift card is acceptable?? My complaint was clear, and you're $475 short of the $500 I requested.
Moving forward as advised. You should have paid ***********************, too.

Sincerely,

***********************
Initial Complaint
Date:04/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Trying to get an Amazon Seller account closed for over a year. Amazon is producing FALSE inventory in order to keep my account running. 2 weeks ago, i logged into Amazon ************* and found that Amazon had taken it upon themselve to "BOTH Add inventory to my ************** resumed sales WITHOUT my permission under my business name. We have NO inventory in the poccession of Amazon. And we have seen NO profits from those illegal sales. The dishonesty of the employees of Amazon is Astronomical!!!!! The false inventory is being added as a debit. A debit we will NEVER EVER pay. I currently have 4 packages from Amazon sitting on the floor Right Now! This is NOT my inventory and we will NOT pay to receive it. I am sure that you have complaint of an Amazon seller that can't seem to get their investment returned to them from Amazom......I'd bet cash money, it's because some of it has been shipped to my business. Also! I'll be cash that Amazon is attempting to play victim while trying pull shipping fees from Myself and the other sellers. All this misunderstanding is purposefully done by design. Amazon is a Scam in it's entirety. over 6 months ago we removed all our inventory and paid all fees. Amazon keeps adding false fees. I also have months of false fees for Amazon ************************************ Audible. We have never advertised nor sold in ****** but we have fees. Our 1st time ever hearing of Audible was a brand new fee added on our Seller Account Invoice. But it was hidden. A silent fee that our Accountant found! We Stopped Conducting Business on the Amazon Platform that day!!!!!!! Please stop sending us other peoples stuff Amazon. It's not your property to distribute freely. Amazon is **********************
Business Response
Date: 04/07/2023
Hello!

I reviewed the account and found the ****************** found multiple FNSKUs, from past missing events, and those units were adjusted to the account. When FBA inventory is added to an active account in a sellable disposition, the inventory is automatically available for sale (even if the account is on vacation). This is because the fulfillment is handled by Amazon and not the seller.

At this time the seller is not eligible for reimbursement of any removal order fees. The recent removal orders were created with inventory that was in Stranded and per the sellers stranded inventory settings the units were returned to them. The orders that were created per the sellers automatic action settings and due to Amazon policy are not eligible for reimbursement.

The seller will need to create a case to the Selling Partner Support team to request closure of the account once the removal fees are paid back.

If the seller is making claims that inventory they never shipped and previously sold was added to the account, they will need to make a support case where it can be properly investigated. These investigations cannot be completed though BBB.

The monthly selling fees are ineligible for reimbursement as well.
Your monthly Professional selling plan fee can vary depending on whether your accounts are merged or not. Your merged accounts are listed in the store switcher at the top of the Seller Central page. If you have not merged your accounts, then you will pay the full subscription fee in each country (or region, in the case of ******** and Europe). If your accounts are merged, then you will pay a discounted subscription fee. Your monthly fee will be the lower of: (1) the sum of the subscription fees for each country in which you have active listings or (2) the equivalent of $39.99 USD per month. For example, if you maintain merged Professional selling plan accounts in ***** ($0 subscription fee) and ****** (600 MXN/$30.43 USD subscription fee), you would pay a subscription fee of $30.43 USD per month. If you maintain merged Professional selling plan accounts in North America ($39.99 USD subscription fee), Europe (39.99/$45.94 USD subscription fee), and ***** (4,900/$44.18 USD subscription fee), you would just pay the equivalent of $39.99 USD, split proportionately across each country or region in which you have an active listing and charged separately in each local currency. The amounts billed *** vary based on exchange rates. The amounts billed will exclude tax (except in ****** and ******) and exclude foreign transaction fees that *** be charged by your bank or credit card issuer.
Review the help page for further information: ****************************************************************************

While I understand this is not the outcome the seller hoped for, this is our requirement per policy. No refunds will be issued at this time. Please create a case with support to close your account once it meets all requirements:
Steps to take before closing your seller account
If you decide to permanently close your account, follow these steps:
Fulfill any outstanding orders.
Wait 90 days after your last sale to ensure the A-to-z Guarantee claims period is honored.
Wait until you have a zero balance in your account (your next disbursement or charge date).
Resolve all of your transactions with buyers, including issuing any necessary refunds.
Confirm that you have valid bank account information on file to receive a final payment.
Check your Performance Notifications to make sure that all the reasons for your account's suspension have been resolved and your account is restored.
Review the help page for further information: **********************************************************************

Customer Answer
Date: 04/07/2023

Complaint: 19900252

I am rejecting this response because:

These statements may stand true in daily business, but not applicable to me. Myself nor my company HAS NO INVENTORY AT AMAZON FULFILLMENT CENTER!!!!!!! So there should be no charge nor any movement of sales. I have sent NO INVENTORY to FBA in over 14 months.

Do you see BBB? Everything they say is a lie. This is the essence of why SOOOOOOOOOOOOOOO want NOTHING to do with Amazon.
It took us 4 months to pay off All debits and clear out our inventory. Amazon has NO LEGAL RIGHT to add inventory, fees, nor active business to an account they dont own. No matter what an "Amazon" policy reads, I'm not employeed by you. I, the owner of *************, SAID STOP! Period. So STOP. NO BUSINESS TRANSACTIONS SHOULD BE TAKING PLACE AT ALL UNDER OWN BUSINESS NAME. SELL PRODUCTS UNDER YOUR ON BUSINESS NAME AND YOUR OWN TAX RESPONSIBILITY.

Amazon really is the worst company ever. An entire staff of millions of paid liars. Not men, but Liars.
We dont lie. We dont mislead. And We dont steal. So WE want NOTHING to do with you Amazon. Get lost and conduct your illegal business under your own shadow. What a Lame company.

Sincerely,

***************************
Initial Complaint
Date:04/05/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am contacting you because Amazon suspended my account over one code of conduct policy violation from last June . Ive appealed the violation dozens of times with 100% honesty and transparency, but they continue to say they dont have enough information. This came about after I distributed coupon codes in accordance with Amazon policy; I thought the discount would be $4. What I didnt understand is coupons can be stacked and, when combined, can result in a buyer ordering a product that costs them absolutely nothing. On 05/28/2022, thats exactly what happened and in a matter of minutes, I received 700+ orders at $0 to the buyer. This resulted in a sharp increase in sales, several reviews, and no monetary gain, which I now know looks suspicious and gives the impression I was intentionally violating Amazon policy and inflating my sales rank by the use of deep discounts, but this was not the case.Amazon has stonewalled me and all Ive ever asked is a fair review and reconsideration of my appeal.Merchant Token: A3HP7CGMXAEU9S
Business Response
Date: 04/07/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 7 April 2023.

Sincerely,
Amazon - Seller Performance.
Initial Complaint
Date:04/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Amazon about it March 8, 2023. I called Amazon because I downloaded a textbook for school entitled ****************** for Life February 20, 2023. It was the 5th edition. It was $9.99 via ******* ****** was not until March. The week that school was to start, I saw that the 4th edition was in my downloads. The rep that I spoke with immediately saw that although I bought the 5th edition, they downloaded the 4th edition. My professor told me that I needed the 5th edition of this book. She asked for my phone number in case of disconnection. I provided it to her. she placed me on hold for an hour. Someone picked up the line and then it went dead. No one called back. I called back and asked for a manager. I told the person what happened and that person said that a case would be opened for me and that someone would call me back. This did not happen. I told the rep that Amazon owed me a book. The rep laughed and said that they would not be giving me a book. I called back only to find that a case was not opened. I reached out to the **************** via e-mail and requested to speak with an Executive Customer Servicer employee named ******. I explained what happened and that the book was falsely advertised as the 5th edition, but instead the 4th edition downloaded. It was a bait and switch. Instead of *******, I received ***** in the Executive Technical Support Team. He said a 5th edition Kindle version does not exist, although it was advertised that way and that it would be corrected on their end, but offered no resolution to me. I had also sent screen shots showing that I downloaded the 5th edition version and it still said that the Kindle version of the 5h edition was available. I checked on the March 10, 2023 for a resolution. ***** advised that he would not transfer me to Executive Customer Servicer and closed my case. When I call in reps read me a message regarding it and told me that they cannot assist me. I was stonewalled.
Business Response
Date: 04/08/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you due to the kindle download issue.

Based on investigation, as previously mention, the 5th version of that book is available only on paperback, despite the book is available in Kindle *********** doesn't mention that is the 5th edition.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 05/01/2023
I am sorry that I missed the complaint window. This issue has not been resolved. The response said that despite the book is available in Kindle *********** doesn't mention that is the 5th edition. But, I clicked on the 5th edition when ** purchased the book and the screenshots that I submitted stated that I purchased THAT version. They have since fixed the computer issue. But, even if you were to pull the calls, the customer service agents were initially confused because it did indeed told them that so bought the 5th edition, but when you clicked on the actual version purchased, it displayed the 4th edition. It was a bait and switch. It was false advertising. I would suggest that Amazon pull the calls.
Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-6030616-5916256 consisted of 2 items:1. INTGET Navigation Screen Panel Frame Sticker for 2022 2023 ****** Outback Accessories 2021 2022 Legacy Carbon Fiber GPS Screen ***************** Console Display Frame Trim Cover Decoration Cover - $33.99 2.AIRSPEED ******************* Console Navigation Screen Panel Cover Air Conditioning Frame Sticker Interior Decal for Chevrolet Colorado GMC Canyon 2015-2020, Black (Style B)AIRSPEED ******************* Console Navigation Screen Panel Cover Air Conditioning Frame Sticker Interior Decal for Chevrolet Colorado GMC Canyon 2015-2020, Black (Style B)I returned item 1 ONLY. However, Amazon shows I returned BOTH items, but refused to issue a credit for Item 1 in the amount of $33.99. I need a refund in the amount of $33.99. I am attaching evidence of the return of 1.
Business Response
Date: 04/06/2023
Hello ************,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the return of products from the order #***-6030616-5916256.

I've checked our return records and can confirm that the return we've received and processed by our return centre is "AIRSPEED ******************* Console Navigation Screen Panel Cover" and the refund issued is correct. As informed by our team, we cannot refund for the other product unless we receive it.

Further, I've checked the attachment of the screen shot and see that the email you've received is automated and it does not imply we've received the correct product.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/06/2023

Complaint: 19898959

I am rejecting this response because:

As I have told Amazon:
1.I never returned the AIRSPEED ******************* Console Navigation Screen Panel Cover Air Conditioning Frame Sticker Interior Decal for Chevrolet Colorado GMC Canyon 2015-2020, Black (Style B). In fact, I am using it right now. Therefore, it is impossible for me to have returned it.
2. I did, in fact, return INTGET Navigation Screen Panel Frame Sticker for 2022 2023 ****** Outback Accessories 2021 2022 Legacy Carbon Fiber GPS Screen ***************** Console Display Frame Trim Cover Decoration Cover, which Amazon acknowledges in my account (See attachment). I returned this item to the Amazon Hub at Whole Foods.
3. On 3 occassions, I have asked Amazon to send me a photograph of the return. Amazon has declined to do so.
4. The ONLY possibility is that the boxes were mixed up, so Amazon scanned item 1 but the contents were item 2. However, since Amazon will not send us photographs, there is no way to know.
5. Absent #4 above, Amazon has engaged in deceptive trade practices.

Sincerely,

***************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.