Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,726 total complaints in the last 3 years.
21,768 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 4th 2023 - $1260,59 I bought a *************** machine.Item received was broken and used so I returned it. Amazon confirmed reception of the return on January 22nd and I havent received my refund yet. I have called amazon every week for 2 months and they can not help me. Every week they tell me they put in a request and I will get my money back within a week and I never receive it. I have escalated the calls to their supervisors and they all say the same. I am desperate please someone help me. They are holding my money hostage for 2 months. Order #***-3060916-6283428 Order date: January 4th 2023 Return date: January 22nd 2023 Email on acct is *******************************
Business Response
Date: 04/27/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the refund processed on the order #***-3060916-6283428 that was declined.

In this case, I've escalated the details of the order to our internal team for review. As soon as our team revert, I will write back to you with complete details.

Here is the Case ID for your reference: D79851518

Thank you as you stay patient while we review the details.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Close all accounts associated with my email ********************* please. I would no longer like to be a customer with ********************** and do not wish to have any of my data stored there anymore.
Business Response
Date: 04/17/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 4/17/2023.

Sincerely,

Amazon.com
Customer Answer
Date: 04/20/2023

Complaint: 19898016

I am rejecting this response because: I have responded to the request for information many times in the past and given them the requested information. Amazon proceeded to request it again many times over and has not done anything but request the information. I DO NOT WISH TO BE A CUSTOMER OR HAVE MY DATA STORED ON ****************** ANYMORE. So I do not want the account to be fixed or restored, I want it to be DELETED. I HAVE THE RIGHT TO MY PRIVACY AND NO LONGER WISH TO HAVE THIS INFORMATION STORED WITH AMAZON. If Amazon continues to break the law and does not allow me to have the right to my privacy, I may want to proceed to litigation.
This right is explicitly stated in ********** law (*******************************), and Amazon is now directly violating it. Please delete my account, I DON'T WISH TO BE A CUSTOMER ANYMORE.

Sincerely,

***********************
Business Response
Date: 06/06/2023
Hello ****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue you've had with your account. I understand you'd like to close your account.

I'm going to send you an e-mail so you can first verify the ownership of your e-mail address on this account. This helps to ensure the integrity of your account.

Once you've verified the e-mail address, you can proceed with closing the account. I want to make sure that closing your account won't cause problems with any open transactions or other websites you might visit.

Here are some things to keep in mind:

-- If you use your Amazon.com log-in on other sites (e.g., Audible.com, certain international Amazon sites, etc.), you'll also lose access to those accounts.

-- If you've placed orders on AmazonLocal, you'll no longer have access to your vouchers.

-- Any open orders you have will be canceled.

-- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.).

-- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won't have access to use the funds.

-- Returns and refunds can't be processed for orders on closed accounts.

-- You won't be able to initiate Textbook Rental returns and will remain responsible for outstanding rentals.

-- You won't be able to access digital content and subscriptions (Kindle, Prime Video, Amazon Appstore, Digital Amazon Music, Prime Photos, Amazon Drive, etc.) Once your account is closed, any Amazon Drive or Prime Photos content will be deleted and cannot be restored. We suggest you download and save any content before closing your account.

-- You wont be able to re-download content from your Games & Software Library.

-- Your Amazon Pay account will be closed and can't be reopened.

-- We can't transfer the history of an account to another account.

-- You'll no longer have access to your Associates, Seller, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.

-- You won't be able to access your Lists or Registries on closed accounts.

-- You will lose access to your Amazon Web Services (AWS) account, and any content and/or AWS resources will be terminated, and cannot be restored.

-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account:

****************************************************************************************...

-- If you have a Kindle Direct Publishing (KDP) account, please contact KDP customer service for assistance with closing your KDP account: *********************************************************

You may need to deregister devices or apps before your account is closed. You can deregister these through the Manage Your Content and Devices page (***********************************).

Your internet browser may have stored additional information about your Amazon account. You can delete your browser's cookies through your browser settings; this will remove all information stored on your browser.

If you've reviewed this information and still want to close your Amazon.com account, write back by visiting the address below:

********************************************************

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 06/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Dyson vacuum on 2/17/23 for $392.15. Order # ***-9265***-5527429 It didnt work correctly and I scheduled a return through Amazon. They only gave me *** as an option to return it and a *** label. On 2/27/23 at 10:19 am I returned this item to the *** store. I have a receipt for it. It was a HUGE hassle because I had to go to 2 different stores beforehand to find a box large enough to pack it up. Usually Amazon allows returns to kohls and you dont have to pack them up- they didnt do that in this case. Two weeks went by and it was getting close to my return window closing (3/24) and Amazon still didnt receive my item back. I called 4 times and chatted with Customer Support. They kept telling me not to worry and that the package was received by their processing center on 3/2 but hadnt yet been processed. After another week I was told I had to fill out an incident report. Its now 4/5/23. The return window has closed. Ive filled out 5 incident reports. Spoken to 7 very mean people and been hung up on 4 times. I am owed $400 and Im quite upset. Can you please help me? I just want the money back I am owed. I did everything I was supposed to do. I packed the item up, put the label on it and drive it across town to the designated location they asked for well before the window was closed. All I want is what is rightfully mine returned to me.
Business Response
Date: 04/13/2023
Hello ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the return of order #***-9265***-5527429.

We've requested a refund of $392.15 on April 9, *********************************************************************** 3-5 business days.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm having problems with Amazon.My account was suspended as I was told due to suspicious activity on my account.I was asked for a screenshot of my credit card and my passport.I provided the requested documents, but no one checks them.I have already called Amazon 10 times, sent the requested documents, and each time I received a response by phone that wait, we will answer you.No one answers me and they just ignore **** am told to follow the instructions and upload your documents, but what to follow if there is no instruction.I ask you to help me with my problem, provide the documents that I added to the attachment to the Amazon service and please check that my documents are checked and I finally received a response.Thank you very much.
Business Response
Date: 05/11/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact **:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon seller account was being verified.I successfully passed the test and planned to sell on Amazon.But I received a letter that I need to provide a passport and a credit card statement, since for a long time, my account was not active.I provided all the requested documents, Amazon initially checked them for a whole week, and after that they simply received an automatic refusal or Amazon simply closed the case without an answer.I categorically disagree with Amazon, I provided exactly what was requested from me and the document I provided in the best quality.I ask you to help me solve the problem, I want a real person, an Amazon employee, to check my documents and verify my account, finally completed.Thank you very much.
Business Response
Date: 04/06/2023
Hello from Amazon,

Please inform the Selling Partner that their account is now active.

Our team has responded to them on the case: 12372635221.

Thank you for contacting us.
Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an Osprey backpack. It was supposed to be delivered on April 2nd then it got delayed. I contacted Amazon regarding the issue, I was told the they will refund my money if its not receive until the 4th. I contacted them again and they refuse to refund my money. Amazon website shoes delivered near the porch or door. I live in an apartment building with 4 doors on each side, hundreds of units. We have a locked room and they didn't leave my package in a secured place
Business Response
Date: 04/06/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item Osprey Daylite Daypack, Multi, O/S.

Based on the results of our investigation, we aren't able to provide a replacement/refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an IPhone 12 pro *** from Amazon on December 29th for $751.54. The phone is covered by one year satisfaction guarantee. After 3 month, the back glass of the phone shattered and I contacted Amazon to see my options. They offered a refund or $100 credit and keep the phone. I chose to return the phone for a refund. Amazon schedule a *** pickup and the phone was picked up by *** on 3/27 and delivered to Amazon 3/30. Then, I received an email from Amazon they they didnt receive the correct item. I appealed their decision and they insist that they dont have the item without providing any proof and their responses seem to be automatically generated. They also refuse to help me over the phone or chat service. The order number is 112-9948853-1289844 and the *** tracking number is 1Z67561Y2611606225. Im requesting a refund or returning my phone.
Business Response
Date: 04/09/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the return item Apple iPhone 12 Pro **** 256GB, Pacific **** - Unlocked (Renewed Premium).

I apologies for the inconvenience that you have experienced in this case.

A careful review of your account reflects that the correct information has already been provided on the email that was sent to you on Wednesday, April 5, 2023.

We are unable to issue the refund as your return for the order 112-9948853-1289844 contained shattered Iphone 12 pro max-Pacific **** instead of Apple iPhone 12 Pro **** 256GB, Pacific **** with expected.

Our records show that the order was complete and in proper condition, and the correct item was in the package when it left our fulfillment center. In addition, m carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.

We cannot issue a refund for this order until we receive the correct item. If you have the item and would still like a refund, please return the item to us.

While I know that you are disappointed by our position on this matter, I want to make sure that the information you have received is accurate. You can learn more about our policies by visiting the Conditions of Use & Sale page at the link below: www.amazon.com/conditionsofuse

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/13/2023

Complaint: 19897732

I am rejecting this response because:
Hello Pratap,

Unfortunately, the customer service representative appeared to have misconstrued the issue and assumed that the phone arrived damaged. I took the liberty to clarify the situation and the representative consulted with their superior before offering a full refund and scheduling a *** pickup to return the phone. The tracking number that the item was received by you is as follows 1Z67561Y2611606225.

As per your instructions, I returned the phone to Amazon, and I have attached the transcript of my conversation with the customer service representative as evidence of the exchange. I kindly request that you review the chat log and reconsider my case accordingly. It seems all the emails being sent from amazon are the same exact response without checking the evidence provided. Either refund me or return my item back in the same condition sent to you.

Thank you for your attention to this matter.

Sincerely,

Sahar Sewaid
Initial Complaint
Date:04/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a disgruntled ex employee that used the *** file to delete all my servers/code. I've tried reaching out to AWS but i can't get anyones attention much less look at my issue. Thanks
Business Response
Date: 04/08/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear about the experience you had and that a disgruntled ex employee used a PEM file to delete all your servers/code. We attempted to locate an AWS account or case ID with the information you provided, but were unable to locate one.

If you haven't done so already, you'll need to create a support case with AWS Customer Support directly from the account in question for further support.

Here is the direct link to create a support case from your case console: ***************************************************************************************************

However, your request appears to be more technical in nature, therefore if you are looking into troubleshooting or restoring data from a back up file/storage we recommend that you subscribe to one of our Premium Support Plans.

For more information, please see: **************************************************************************************

Please keep in mind that you can only restore data and services that have already been backed up. For example, if the server is hosted on an EC2 and you created a snapshot (storage backup), you can restore it. You will be unable to restore or retrieve any lost or deleted data if you did not back it up.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Mar 31, 2023 Order #***-8918782-8256251 Order total $302.06 (4 items)I made this order with Amazon. I received a email the morning of the delivery date that a special order would have to be given to the delivery person. I have a job and could not comply to these last minute stipulations. I called Amazon and explained this to them. I offered an address in which several people are home daily. The rep agreed and assured me he had changed the address and the package would be delivered. Yesterday the package still had not been delivered, so I called Amazon again. This rep tells me he will send a complaint and exact delivery instructions for them to be delivered today. Its now 10:01pm and I still have not received my package. I called Amazon once again, where I was told the rep told me wrong and should have forwarded me to another Frodo the address could be changed. I lost ***** today because I did not have the product that should have been delivered Monday 04/02/2023. Today is 04/04/2023 and I still have not received the package. I keep being told tomorrow. Ive received three emails from Amazon saying the take fault in the debates, but that does not get me back the ****** dollars I lost for not having the product on time. Now Im being promised tomorrow 04/05/2033, three days after the original delivery date. I will loss a additional ****** if I do not receive the package tomorrow before 12pm. I made the supervisor I spoke to aware. She admitted they dropped the ball, but it was me, the customer that has taken the loss. I was never told about a special code that should be given to the driver until 5am the morning of the delivery. Im asking for compensation of the loss Ive taken due to their errors in delivery and notification of the process at least 24 hours before delivery to give me, the customer time to make arrangements.
Customer Answer
Date: 04/05/2023
Order date Mar 31, 2023 Order # ***-8918782-8256251 Order total $302.06 (4 items) This is in additional to the complaint I fold 04/04/2023, case number ********. My delivery was scheduled for 04/03/2024. At the time I place the order I was not told someone had to be home to give the driver a special number. I received a email the morning of the delivery with this information. I called immediately and explained to them I have a job and would be unable to be home to give the driver the code. I explained to them I could give them my grandmothers address where someone would be home all day every day. The representative said it was no problem and added the new address in the special instructions. I received a email saying the package couldnt be delivered. I called Amazon and received an apology and was told the driver did not follow the instructions. The pages was no scheduled for 04/04/2023 and another number was sent to me for the driver. I wrote the number in red on a neon sticky and put it at my grandmothers door. Theres three people in the home all day and I wanted to assure I received the package. Yesterday I had a client which I needed these supplies for and lost ****** due to Amazons errors. I called again at 7:46 after receiving a email that the package would be delivered by 8pm. I wanted to assist his information was correct. At this time I was told the had until 10 pm, but the package was definitely out for delivery. A little after 8 pm I received a email that said the package couldnt be delivered. I called Amazon again and demanded a reason why the package couldnt be delivered being 3 people were at the address and the number was on the inside of the door written in red on a neon sticky. I received another apology and was told I would definitely receive the package today 04/05/2023. I explained to the representative I had already lost a client and ****** due to Amazons miscommunication for this delivery. She assured me she had the knowledge and tools to get my package to me today. I stressed to her I had another client today 04.05/2023. She sent my a apology letter concerning the delivery driver lying about the delivery. I then spoke to a supervisor which admitted Amazon had totally dropped the ball on this. She said she would send a direct message to the logistics department and assure I receive my package by 12pm today 04/05/2023. I stressed to her I had another client and would loss another ****** if I didnt receive my supplies by 12. She promised I would receive this package by 12 today. She provided me with a number ************ and a identification # for the package TBA306074990054. She advised me to call the number today 04/05/2023 to get a update on my package location to assure I receive it by 12pm. I called the number at 8am and spoke to a supervisor which stated he could not promise the delivery by 12 and again he apologizes for the incorrect information I received. I explained to him I had already lost ****** and would loss another ****** if I dont receive my supplies by 12. He said due to the address change he could not promise the package could even be delivered to the alternative address. I told him the lady last night sent a urgent message over due to the urgency. He said he seen the message but the people in that department wasnt in yet and he wasnt sure why I was told to call at 8 and promised a time. He said the package couldnt be guaranteed to be delivered to the alternative address that I changed Monday 04/03/2024. I was told by each representative this could be done. The manager on 04/04/2024 assured by calling the logistics department would correct everything. After being told the package couldnt be delivered to the alternative address that was given due to the late notice provided by Amazon concerning the need for a code to be given to the driver, I cancelled the order. Now I have lost another ****** due to their error. I would like not only my refund, but the loss of 800.00.
My refund and loss wages of 800.00.

Business Response
Date: 04/06/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that your items *** Highlight Human Hair Lace Front Wigs Deep Wave #4/27 Ombre Colored from Order# 114-8918782-8256251 has not been delivered post the estimated delivery date.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that the shipment has been cancelled. A full refund will be processed once the item is returned back to us. I'd request you to reorder the item.

I see that $40.00 promotional certificate was issued previously to your account for any inconvenience, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.
You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

I've forwarded this feedback to the appropriate team for future improvements.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/06/2023

Complaint: 19897354

I am rejecting this response because:

Sincerely,

*******************

The little ***** credit was given to me for the second delivery error, it was not a resolution to the third delivery error and the loss of income due to their errors. I lost ****** due to their errors.The refund has to be refunded back because I cancelled the order. The order was cancelled to The order was cancelled due to their representative telling me he could not comply with the promise I was made the night before concerning the delivery by 12 and to the new address. I was told that this could not be done and it was not guaranteed to be delivered to the alternative address at all. This would mean me package couldnt be delivered. He was very rude and unwilling to comply with the notes he admitted seeing in the system concerning my delivery by 12 for that day. Again, I loss ****** due to their errors. *** received a hundred Im sorry, but that did not resolve the extreme inconvenience and loss I endured again because of THEIR faults. I as the customer did nothing wrong and should not have to take a ***** loss because they did not comply with their policies. They failed to provide the service they guaranteed at the time of my purchase, which included supplies I needed by a certain date. The compensation was not due to the failure to deliver the second time, not me being told it couldnt be delivered at all after a three day delay and the loss of income.
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a coffee center off of Amazon in July 2022. It is now April 2023 and my coffee pot sounds like it is going to blow up when I brew a single serve cup. I called the Manufacturer, Cuisinart, and they told me to contact Amazon where I bought the product. Amazon then told me to contact Cuisinart. I did that for a second time and they said that they only deal with returns that are bought directly from them. They told me to call Amazon again. I did that, only to get the run around from a supervisor. This product has a 3 year warranty and I cant get either company to honor that. Amazon did try to give me a partial refund and a partial credit. I would like a full refund so that I can purchase a new coffee center.
Business Response
Date: 04/07/2023
Hello,

I'm *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************

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