Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,774 total complaints in the last 3 years.
22,129 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ??? team, My name is **************** and I have ** based company and Amazon account registered for this company(Every31 LLC, *************************** I am writing to genuinely ask you to help me with the issues I am facing.The description of the problems is attached to this letter. Please refer to the file "The issue"
Business Response
Date: 04/18/2023
Greetings from Amazon,
Thank you for contacting us regarding (1) the missing inventory issue from shipment ID ************ and (2) regarding the reserved inventory issue for ASIN/FNSKU B078BYGYKL.
(1) After further review of the seller's issue, I can confirm that while the tracking information has not been updated all units that were part of shipment ID ************ have been delivered and received by the *******************
The seller can confirm the same by logging into their Seller Central account and reviewing the content of the shipment in the Shipping Queue portal (*******************************************************************************************).
In this shipment we expected 3 different products and a total of 224 units, all of which have been received.
Please also find a screenshot showing the overview of the shipment details in Seller Central attached.
(2) Regarding the reserved inventory issue for FNSKU B078BYGYKL, we have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.
Thank you and have a great day,
************
Amazon.com Seller Support

Customer Answer
Date: 04/19/2023

Complaint: 19904053

I am rejecting this response because:The products for the ***** B078BYGYKL are under the *** transferring over 30 days. Although I was informed that that would be under the ** transferring up to 3 days. There are 149 units under ** transferring. As a result, I have no access to my products and cannot sell my product. According to the last call, I was informed that my items may be lost. Therefore, I kindly ask you to return my items or pay me money for the lost items
Please refer to my screen to understand the ins and outs of the issue.

Sincerely,

****************
Business Response
Date: 04/28/2023
Greetings from Amazon.com

Thanks for contacting us. We recognize how crucial it is for their business to get all questions answered.

Upon reviewing this request, we can confirm the issue has been resolved, please inform the seller that the units are not in FC process anymore, all the units are in available/sellable status. An image has been attached for them to see the units available in the Manage FBA inventory page.

We are resolving this case as there is no further action needed from our side, and we encourage the Selling Partner to create a selling support case if they need assistance with anything else or if they have follow-up questions.

******************************************************

Please be assured that we have worked with several internal teams to obtain the proper resolution after the necessary investigation was completed.

Regards,
Customer Answer
Date: 05/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************
Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 6 x 8 shed through Amazon from the company called Devoko. This shed took me a little to put together since I suffer from physical elements at the age of 53. This shed has over 600 screws to assemble. While trying to assemble I got to the roof part and the edges did not line up to secure the roof down. I was going to just let that go and continued. It took me a couple days to get the whole thing together. I do live in ** where storms happen and the box got wet. Anyways Once I got to the last part of putting on the front doors they also did not line up. I took pictures and submitted to Amazon. They contact the seller where I was told I could return the product. Not only was it difficult to assemble never mind taking it apart. I asked for reimbursement with submitting pictures of all the defects. Once a good storm comes this shed will not last. Creatures are able to enter and with it being ** that means a lot. I just moved here after the passing of my mother and have had NOTHING but headaches. I would like to resolve this one. I would thing after submitting pictures for proof that this company would have done something. It infuriates me that companies can just rip people off. Please help. I have submitted multiple emails to this company with NO response. Thank you
Customer Answer
Date: 04/05/2023
Here is my invoice from Amazon where I purchased the shed and the seller information I came across on this invoice. Thank you
Customer Answer
Date: 04/16/2023
I sent copies of the invoice and thought this was referred to a different location due to the fact it wasn't in **. Please confirm you recieved the above pictures for verification.
Business Response
Date: 04/18/2023
Hello Mr ****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the recent order on our website.

We request you to write us back with the order ID for further assistance.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/20/2023

Complaint: 19622555

I am rejecting this response because: I have given the invoice several times. The response of see you soon just shows the ignorance of this whole situation. I am demanding a full refund. I have continuously submitted pictures, invoice and the companies information. All that has to be done is a refund. This product in the pictures I have provided in the original complaint clearly show this item to be a reject and no good.

Sincerely,

*********************
Business Response
Date: 04/26/2023

Hello,
We have reviewed the issue fled for the Order ID ******************* and noticed that the Buyer has filed damaged complaint for the Order received.
Buyer was provided with the prepaid return labels to return the damaged merchandise, for a refund.
A to Z Guarantee Claim was closed because Buyer didn't return the item within ****************************************** label from the seller. If the item is defective or damaged, it may be under warranty with the manufacturer. For help with this issue, we encourage Buyer to contact manufacturer or visit their website. Manufacturers are often willing to repair or replace defective products.
In summary, we are unable to issue a refund for the order as the item was not returned on time .

Customer Answer
Date: 04/27/2023

Complaint: 19622555

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
Date:04/06/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB.org team,I write you regarding my Amazon.com selling account. So, it was deactivated because of the high shipping cost for goods. Amazon in its Performance Notification mentioned:"We will not consider your submission if your request does not provide evidence that you will no longer pose a risk."In order to eliminate any risks I completely reapproached my business processes. I wrote a solid Plan of action demonstrating that we will not sell via the *** channel. In this way, we completely avoid any possible risks that were before. All sales will be done through FBA. However, Amazon ignored this important fact and didn't consider my appeal properly. I kindly ask you to escalate my appeal to the Suprevisor team.I've attached my Plan of action, please take a look.Best regards!
Business Response
Date: 04/10/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/10/2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:04/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased A Pair Of Customized Shoes Off Amazon , placed The Order Within A Decent Time Frame, To Receive Said Item As It Was Suppose To Be A Gift. Tracking this item since it was departed , No issues until delivery . Tracking updated to unable to deliver incorrect address. address is detailed right down to apartment and instructions. Phone number correct , no call or message ( Via Amazon app) or anything . Suddenly it changes to delivered , since it said unable to deliver Ive been looking and when it changed to delivered I checked , there was no package delivered to my building . Reached out to resolve this and have been told multiple times just wait until the last date of expected delivery which is April ********************** fixing the hiccup for my late gift . So Im trying to get my refund for a package never received and Im being helped zero , in one instance I was told to wait and customer service ended the chat . Never trying to assist more just simply wait , unacceptable help.
Business Response
Date: 04/08/2023
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the delivery of the order #***-9038296-8733034.

The information shared by our specialist team is correct. We request you to wait for till April 14, 2023 in this case. Occasionally products which are tagged as delivered by the carrier will be found later.

If you do not receive the shipment by April 14, 2023, please reply to this email and we'll look into this further.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
**********************************;
Initial Complaint
Date:04/06/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to sell hand made products in Amazon Handmade, to create an account I was asked to first become an Amazon seller, which I did. My application Amazon Handmade was rejected on the same day I created my account as an Amazon seller, so I cancelled my account. Amazon charged me $39.99 even though their Handmade site specifically mentioned I would not be charged until I created a listing, which I never did because the application was rejected. So Amazon can find this, the email that I used was:***************************** the same email I use as a Prime member, which will be cancelled if this is not resolved to my satisfaction.I tried contacting Amazon, the only way to be able to have someone look at this is by signing into my seller account, but when I tried it was not possible since the account was cancelled.
Business Response
Date: 04/07/2023
Hello from Amazon,
Please indicate the seller to contact us from the email ***************************** they are looking for the reimbursement to investigate further.
Customer Answer
Date: 04/07/2023

Complaint: 19903689

I am rejecting this response because:
a) I mentioned before, they make it next to impossible to contact someone, at the very least they should provide name and an email to contact them.
b) ***************************** is an alias on my domain (hdez.net) so it does not have its own email I can send it from.
c) this appears a canned reply whereby they only get time to make the other party give up.

Sincerely,

***************************** ******
Business Response
Date: 04/12/2023
The Professional Subscription fee of $39.99 has been refunded to the seller.
Customer Answer
Date: 04/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************** ******
Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an item from amazon and When I opened the package I notices it was torn on one side. When I continued opening I noticed the inside package was also torn and broken into. The item was completely missing but the box and amazon box came. I contacted them immediately and they stated I need to return the box to the processing center. I Returned the item under *** on 1/30/2023 under tracking number 1Z55AY222609296696 and after checking the return after a few days I noticed it was taking a bit longer than usual. They received the package February 15th and I was told after contacting amazon regarding my refund that it could take up to 60 days to process the return. I've never herd this before nor have I ever had to wait that long for a refund especially after they received the package. I tried to be patient but by April 1st I had had enough. I contacted them and they told me if I didn't received my refund by April 2nd then to contact them. I contact them today and *********************** is trying to tell me they didn't receive it until April 2nd then corrects himself and states that was when the 60 day period of waiting ended but there was still nothing he could do. So regardless they have had the package and they stated on multiple occasions they would issue the refund after the 60 days. This is extremely frustrating when I received a vandalized package and the carrier (***) has done everything on their end to help; Amazon should be issuing a refund, I've been a loyal customer of theirs for almost 5 years but it looks like I won't be anymore.
Business Response
Date: 04/07/2023
Hello Chyenne,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue with your return and have researched the matter in detail. While we appreciate your concern, we will not be able to issue a refund.

As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. While we realize issues with shipping and delivery can occur or you may not be completely satisfied with every item you purchase, the rate at which these incidences were reported to us on your account is considerable.

Based on the outcome of our investigations, we believe the correct package with the right contents was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

The return was processed and the refund was issued for the item that was identified in processing on Thursday, February 2, 2023; the refund went to your gift card balance on the account. Unless the other item can be confirmed, we cannot issue any further refunds.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/11/2023

Complaint: 19903356

I am rejecting this response because: I have filed a complaint with *** and they are following up on it ** confirm the package has been delivered to the requested address since February 15th 2023. Pushing this issue on the carrier service is unacceptable and absurd. This is not the first time I have received the run around from this company and for the amount of money I spend routinely on the website and for the yearly service their response to this is unacceptable and disrespectful.

Sincerely,

*********************************
Initial Complaint
Date:04/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon, my seller account was deactivated in error on Amazon due to being related to the eratodav Selling Account. The actual owner of the eratodav Selling Account is ************. He was my business partner, but I terminated the partnership with him 2 years ago due to the threat of violating Amazon Policies on his part. My company and I have never been a fan of violations and have consistently complied with Amazon Policies. Therefore, I terminated the association with the eratodav Selling Account. I have always been an honest seller and remain the same. Amazon is ruining my company's reputation as a seller. The deactivation of my account hit my rating hard. In fact, I haven't violated any of Amazon's Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I created a partnership with ************ on June 3, 2021 (see Partnership Agreement). On August 24, 2021, I notified Eram Todavon about the partnership termination (see Termination Letter). According to the Partnership Agreement, I was obliged to notify ************ in advance 3 days before the partnership termination. On August 27, 2021, three days later, we conducted a partnership meeting to sign and notarize all the necessary documents to finally terminate the partnership (see Partnership Dissolution Agreement, Protocol of Partnership Dissolution Meeting, Letter of Settlement Payments). Amazon Support does not show any desire to look into my problem and clean up my company's reputation, which Amazon illegally ruined. According to Section 3 of the Amazon Services Business Solutions Agreement, Amazon has the right to terminate the agreement for one of three reasons. None of these reasons apply to my account. Therefore, I request Amazon Support to review my Plan of Action, supporting documentation I attached, and reinstate my account. Otherwise, I will be forced to apply to the Arbitration Court in case of failure to act on the part of Amazon.
Business Response
Date: 04/17/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on April 17, 2023.
Thanks,
Amazon.com Seller
Performance
Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a storage cabinet with lock from amazon.com it was damaged I requested a refund on March 21,2023 it was picked up on March 22,2023 by a driver who had the label it was 2 day shipping however now Amazon is saying it was shipped back to me that was over 2 weeks ago I didn't lose or keep there property I should not have to wait a month to get my money I don't feel I should have to pay for there mistake as I did my part I want my money since I don't have proper tracking info so I can only go on what I am told by Amazon
Business Response
Date: 04/08/2023
Hello Redette,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the refund for the return of product from the order #***-8211626-9764236.

Occasionally few products take longer to be received and processed. In this case as advised by our specialist team, please wait till April 22, 2023 for the product to be received and processed by our return centre. If you've not heard from us by then, please reply to this email and we'll look into this further.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/10/2023

Complaint: 19903157

I am rejecting this response because:I should not have to wait as your driver's lost or kept your merchandise it was picked up from my house an that is the last of the tracking information I have any other information I try to get says the tracking number is not valid I don't feel it fair to have me paying for someone else to have the merchandise

Sincerely,

**********************
Initial Complaint
Date:04/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased through Amazon 3.3 and still haven't received it. I notified the seller last week when the item shipped from ********** to ******* and back to ********** where the item is now and being delivered. I do not live anywhere near **********. They refused to address the issue and now they are lying saying I received it which is a blatant lie! I already replaced and received a new item that I bought elsewhere. LR034870536CN is the tracking number. They are lying daily and refuing to refund my money. Amazon has failed to assist as well.
Business Response
Date: 04/07/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared regarding the delivery of your order and have reviewed the matter in detail. We regret the aggravation when you reached us and have passed on your feedback to the correct teams.

The item was shipped and sold by a third party seller, mbrtyety us, they manage their own shipping.

In this case, we have requested a full refund to your **** on Friday, April 7, 2023, this should show up within the next 3-5 business days.

I hope this helps resolve your concern.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon banned my account for unjust reasons! I was a prime member for years with many add ons. Within the last couple of years living at my address, their drivers have not followed delivery instructions. I live in a high crime area with a shelter right behind the building and I have always noted to leave my packages with the concierge. The driver has not been doing such and has been faking the acceptance from our building. I have many conversations with my property manager to prove they have not been following instructions MULTIPLE TIMES. I tried to resolve with Amazon and even begged the associates to please ensure the drivers follow instructions every time and they kept threatening to close my account. Every refund asked for has had an explanation. As it shows in the reviews, they mess up a lot and don't try to fix it. They still went ahead and closed my account after my last call with them. I did not request a refund, I simply asked to speak to management to express my tiredness of seeing my packages not arrive. It has lost me a ton of money and time. The business now refuses to give me my account back despite countless emails to them. Why ask people to clarify the reason for their refund requests and then NOT listen to them and close their accounts after it had already been explained. I need my account reinstated as I use this service for my business and family affairs.
Business Response
Date: 04/12/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 29 March, 2023.

Sincerely,

***
Amazon.com
Customer Answer
Date: 04/12/2023

Complaint: 19902989

I am rejecting this response because:
I have discussed this issue with other neighbours and building management. This is not the first time someone has complained in my building to Amazon and we're tired. My account needs to be reinstated immediately. This discriminatory practice is absurd. Vet your drivers better.
Sincerely,

*******************

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