Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from amazon and the driver took my package to wrong address. This keeps happening. I told amazon over and over and they even promised me they had it notes of my door color and all. I sent them proof of my door and address. They even admitted it was wrong house my package was delivered to. They gave me a time frame as to when they can issue refund or replacement and now they saying they cant issue either when they clearly know my package was delivered to wrong house.

  Business Response

  Date: 04/09/2023

  Hello *******,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that you haven't received the item from the order #***-8635531-4974618 as you found that the driver took your package to wrong address. I'm sorry for the inconvenience caused with this.
  
  Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."
  
  See ********************************************************************************************* more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19911681
  
  I am rejecting this response because:they have proof the driver took my package to wrong address. they promised me a refund after I had to wait next business day after 8 pm. even told me to send pictures of my door and all and I did just that. They could at least replace my package or issue me $20 on amazon gift card. I shouldnt take a loss of money I dont have for their mistake it is not fair to me at all.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I bought an amazon gift card valued $500 at my retail store ********* on 3/17/23 and redeemed in my amazon account on 3/19. The amount was credited successfully in my account. On Mar 27th, I received an email from amazon gift card department saying "We have canceled your order and voided the Amazon gift card balance used in the purchase. We took these actions because you tried to use Amazon.com gift cards that are in violation of our terms and conditions. We cannot reissue the Amazon.com gift cards or reimburse you for these funds. Please note that if you purchased your Amazon gift card from a retailer, or obtained it from a third party, they won't be able to reissue the gift cards or reimburse you for these funds.If this activity continues, we may take a permanent action on your account.If you believe we took this action in error, please reply with an attachment of the gift card purchase receipts or other documentation of gift card ownership such as an email or sms from the sender of the gift card, or and image of the physical gift card. When sharing the document, be sure that the name, address, payment type, and relevant transaction information are clearly visible."I had forwarded my store purchase receipt and also the amazon gift card along with my credit card statement and amazon has still put my gift card withheld. I had called customer service 4 times and they have no clue on how to resolve the issue and keep telling me it will be credited back in 24-48hours. It's been more than 10+ days and my $500 is blocked with amazon and no response from anyone.This is horrible customer service by ******************** and I had put more than 5hrs of effort so far in talking and emailing to customer service and no response. This is really pathetic and amazon should credit my money ASAP and provide potential money back for my loss and causing mental stress issues due to my funds unavailbility.

  Business Response

  Date: 05/03/2023

  Hello,
  

  We have granted the customers request for a refund.
  We sent an email to the customer through their registered email address on 4/17/2023. This email confirms that the refund has been issued for 500USD to the original payment method.
  

  Sincerely,
  *********
  Amazon.com

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************* *******************************

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is an example of how you could write your complaint on BBB:Dear Better Business Bureau,I am writing to file a complaint against Amazon regarding the closure of my account. I have been a loyal customer of ********************** for several years and have spent a significant amount of money on the platform. However, my account was suddenly closed without any explanation or warning.I have contacted Amazon customer support multiple times and have provided them with all the necessary information they have requested, including gift card receipts and my card information. Despite this, my account remains closed and I have been unable to access my account or make any purchases.I believe that this is a clear violation of Amazon's customer service policies and I would like to request that my account be reinstated immediately. I have been a responsible and loyal customer and I deserve to have my account restored.Thank you for your assistance in this matter.Sincerely,******

  Business Response

  Date: 04/18/2023

  Hello,
  
  We have reinstated this customers buyer account. We sent an email to the customers registered email address 4/18/2023 confirming account reinstatement.
  
  Sincerely,
  Amazon.com

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon truck drivers, driving commercial trucks continue to come on my residential driveway causing damage. I have posted signs, multiple videos and have asked drivers repeatedly to not come up my driveway to deliver a 2oz package. But, they continue to and I have on video their trucks causing damage and I can not get this multi billion dollar company to make repairs. It' absolutely insane that they can act without impunity and do whatever they want with complete disregard to residential property and complaints!

  Business Response

  Date: 04/14/2023

  Hello ******,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry to learn of your recent concerns with deliveries made by Amazon and appreciate you taking the time to bring this to our attention.
  
  We always hope our customers have a rewarding shopping experience, and I'm sorry that wasnt the case here. As an Amazon customer myself, I truly understand any frustration this may have caused.
  
  I've added permanent address note for future deliveries as, 'Do not drive on driveway. Walk to the building and deliver to door'. Please let us know if it need to be changed in future.
  
  With regards any damage caused to your property, I request you to please help us with the details of the damage along with the proofs so that we can engage our internal team for review and further assistance.
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  
  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19911022
  
  I am rejecting this response because: When they come and assess the damage and cut a check for the repairs, then and only then will I accept anything
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called be cause my bookbag i brought on their site that locks on the top is defeactive they wont send a new on first when they have option form me to request it but wont go threw cause they want charge me for it again. and now they say they wont do that .

  Business Response

  Date: 04/09/2023

  Hello *****,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the item purchased in the order #***-5444357-0910614 that arrived defective.
  
  I've reviewed the details of the order and see that a replacement is already requested on the order. Below are the details:
  
  Order Number: 113-1093850-6398612
  
  Estimated Delivery Date: Wednesday, April 12, 2023
  
  Here is a direct link to check on the status of your replacement order:
  
  ***********************************************************************************
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  ****** K
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Otterbox from Amazon. It didnt fit my iPhone 14 Plus. I made the correct applications to return it and received a shipping code for *** to scan. The item is on its way back to Amazon. I looked at my Amazon account and realized that they are shipping me back the same item I just returned. I did not select an exchange online, I selected return only. I have absolutely no idea why they are sending me another one. I also discovered that they were charging me $11.69 a month for Amazon prime TV. I never opted into that. I only signed up with Amazon prime for the free shipping. So theyre sending me items that I dont want that I actually have returned back to me. And theyre charging me for Amazon prime TV, which I dont want in the restaurant. Id like to request that they fix the situation they created. I dont like being charge for something that I didnt ask for. I dont like having an item shipped to me when I tell them its too small and it doesnt fit and that was in my character description. There is no reasonable explanation why they would send me the same thing back, which I will be receiving this Sunday on the 9th. I need help resolving this situation. Thank you.

  Business Response

  Date: 04/09/2023

  Hello *******,
  
  I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that you have accidentally requested a replacement on the order #***-9359638-0271451 and noticed a charge for our Prime Video subscription. I'm sorry for the inconvenience caused with this.
  
  I've reviewed the details of the order and see that the replacement order was already shipped out to get delivered by Monday, April 10, 2023. In this case, I request you to refuse the delivery or return once delivered. You will also need to return the item from the original order if you would like to have a refund processed on the item.
  
  Our ********************* guides you through the process and gives you options for a return mailing label: **************************************
  
  With regards to the charge for the Prime Video subscription, I see that the subscription for 'Showtime' was successfully cancelled and refunded for the amount of $11.69 back to your card on April 7, 2023. You will see the refund credited to your card within 3-5 business days.
   
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned 3 items for a refund before the deadline of 2/1/22. Amazon confirmed receiving the items and sent the refund to the original mode of payment. My bank debit card. The bank returned the funds to Amazon because that card is no longer valida(active). Amazon sent me an email asking how I would like to have my refund. Either Amazon gift cards or paper check mailed to my address. I have ask for a gift Card to my Amazon account. Which takes 1 to 2 business days. Its been over 8 weeks and they wont refund me. Every time I call they give me a run around act nasty, or hang up on me. Im attaching the order numbers and amounts. Please contact me if you have questions or to go deeper into what I have experienced trying to get my money back since February 4th. I have spent over 50 hours on the phone and dozens of emails. Please help me. Im very frustrated. Thank you. I have the following orders pending for refund: 112-3906742-8683405 for $108.57 112-6864106-2736253 for $6.52 112-7486322-4262600 for $36.95

  Customer Answer

  Date: 04/20/2023

  Hello.  My name is German Arenas.  Im writing in reference to my complaint with Amazon.  Amazon has finally refunded me in full.  I am satisfied, and seek no further action.  Thank you for reaching out to Amazon, and helping me to resolve this matter.

       Sincerely,

       German Arenas

  Business Response

  Date: 04/21/2023

  Hello,
  
  I am *********************** from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with the refunds on Order Numbers:  112-3906742-8683405, 112-6864106-2736253, 112-7486322-4262600. To help you with this, I have checked with our internal team and see that you have not provided the information provided by the billing team. 
  
  I would request you to check the email which was sent to you from our billing team on Wednesday, April 5, 2023 at 10:12 AM (PDT) and help us with the requested information, so that they can look into this and help you accordingly. 
  
  I hope this information helps. 
  
  Regards,
  
  ***********************
  Amazon.com
  *****************************

• Initial Complaint

  Date:04/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon is unable to get their Prime delivery driver to follow basic delivery instructions that have been repeatedly ignored. I am handicapped and this failure places me at physical risk of injury. They have repeatedly insisted they can do nothing more about the issue, yet it continues to reoccur. They now refuse to ship a test package to determine if instructions will be followed, instead requiring me to make further purchases without proof the issue has been resolved.

  Business Response

  Date: 04/10/2023

  Hello ******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you faced with the orders. 
  
  Honestly, we do not have an option to place a test order to your address. While we have set up everything to ensure that your order is delivered on time. However, we are not in control over any human error during the delivery.
  
  Whenever any delivery issue occurs, please do report it to the customer service and we will investigate them on a case to case basis. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19910541
  
  I am rejecting this response because:

  This is an unacceptable response to the situation. I have already spent hours trying to deal with Amazon **************** and Logistics over this issue. In spite of this, orders are repeatedly delivered without any regard to the delivery instructions already in place. Due to my handicap, this casual disregard and refusal to take accountability for it places my physical health and safety at risk each time I order from Amazon. Repeated failures to follow instructions after all of Amazon's alleged best efforts do nothing to instill confidence in future deliveries. Rather than prove to me that Amazon can successfully deliver an order while following simple instructions in order to restore my faith, Amazon expects me to continue to blindly hand over money for goods and services improperly rendered. Amazon should not profit from such high levels of consistent incompetence and lack of service. Their insistence that employee error is beyond their control serves only as a ploy to disempower consumers and avoid responsibility. I have made a suggestion to restore my trust, Amazon refuses to make any attempt to comply. They also refuse to offer any other solution. This company has been content to put all the responsibility on my shoulders so far. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon is offering a promotion on McAfee software where you get 10% back when using your Amazon Prime **** card. When trying to purchase the software the site displays an error and does not allow selecting the Amazon PRIME **** card as a payment method.I spent two days chatting and speaking with multiple people who had me try removing and re-adding my card as a payment method, using my PC instead of my iPhone, a different browser and finally using a different card which they said they could then update the order and replace the alternate card with my Amazon ****. Nothing worked.I used their chat service to speak with multiple people and each time when they no longer wished to be bothered by my issue they 'paused' the chat which then resumes with a different support person who has to have the entire issue explained once more, only to later 'pause' the chat and have it picked up with someone else and begin the whole process over again.I believe this is a know issue and they are instructed to delay and obstruct any customer contacting them for assistance when they encounter this issue.This is a classic bait and switch where one price is offered and then you have to use a different payment method and not receive the discounted price as advertised.

  Business Response

  Date: 04/10/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had availing discount on the Antivirus software and also the customer service.
  
  I've forwarded the feedback to the leadership team so that they can take corrective action.
  
  I've checked and see that the the price is still the same. As you were unable to use the discount offer, I've issued a $4.00 gift card to your account so that the discount will be applied.
  
  I hope this will help you place the order. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction - February 22, 2023 The purchase price is $199.00 charged to my amazon chase credit card.They provided me with no help as they claim it is past the return date of March 24th. This is the second rollator I purchased through Amazon that was defective that I had to return for a refund however they will not acknowledge this item and expect me to pay $200.00 for a rollator that once again broke. Tracking ID: *************** The following was offered and then the refund offer was rescinded when I asked what did they mean?4:06 PM **** | **************** However to help you on this I can make a one time exception for you to return this item for your refund or keep the item you received for your partial refund. Which do you prefer best?

  Business Response

  Date: 04/09/2023

  Hello ******,
  
  I'm Praveen from Amazon.com.] I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry your item arrived damaged.
  
  I've checked your order and see that the return time expired on March 24, 2023. 
  
  Once you use the item and if you feel its defective, it needs to be returned within 30 days. Post the return time, you will need to check with the manufacturer so that they can help you fix the item.
  
  As mentioned by our **************** team, I can help you return the item and you will receive a refund of $159.20 where return shipping charges and restocking fee will be charged. The other option I have for you is if you wish to keep the item, I can give you a discount of $40.00. You can fix the item locally. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 04/11/2023

   
  Better Business Bureau:

   I'm accepting amazon's offer: I can help you return the item and you will receive a refund of $159.20 where return shipping charges and restocking fee will be charged
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 04/14/2023

  I was made to pay *** for the return of the broken rollator. The wheel is totally broken not just squeaking. My husband noted this when we were putting the rollator in the return shipping box. The *** driver left a return ticket the previous day. I thought it was a prepaid label and that they were picking the rollator up the following day. It was placed next to the screen door. When we returned from the doctor's we noted the box was still there. I did some checking and found that Amazon has never ordered a return pickup as expressed in our phone conversation. We are in our seventies. My husband is 78 and I'm 76 both in poor physical health. To expect us to take a package weighing **** lbs to the post office is unthinkable. 
  They ordered a pickup for the prior rollator and I certainly had expected the same for this item. I was to be charged between 10 and 12 dollars for the return. I just checked and again they lied. I was charged Pending POS DEBIT ****INTERNETSHIPWAYBIL ************ GA (...9513)
  Card -$18.55. This was not the arrangement we had agreed to. 
  I never felt I should be charged for broken equipment in the first place but because I was a tad late returning this product I agreed to their shipping and return stock claim but they stuck it to me and put the return postage on me. These 2 rollators should not be restocked as they seem to be either defective or seconds. If this is the way they intend on doing business in the future they shouldn't be in business. These kinds of business practices should never be allowed. I'm totally shocked they would try to pull a fast one on a customer, mind you an ********************** credit card Chase account holder plus this was being handled through a complaint made to the BBB. l see why the person I spoke with in the chat was unfeathered when I said I would seek out the BBB. Obviously, this is how they are now being trained. 
  Thank you for your time in this complaint matter with Amazon. I prior believed this was a good company but not now if this is how they intend on treating their customers. Sincerely, *************************;
  
  The following from Amazon regarding the shipping was already part of the $40.00. No one makes this kind of mistake this was deliberately done. Years ago while taking my ******* *********** Exam the pre-test instructor quoted to the class. "Just because someone has the power to do something doesn't always give them the right." Unfortunately, this kind of integrity has somehow managed to disappear over the years. 
  
  This message originally read on 4/11/2023 from Amazon
  
  Hello ******,
  
  I'm Praveen from Amazon.com.] I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message
  As mentioned by our **************** team, I can help you return the item and you will receive a refund of $159.20 where return shipping charges and restocking fee will be charged.