Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,722 total complaints in the last 3 years.
22,155 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 containers of honey (Order date Apr 1, 2023 Order #***-4082504-3153816 Order total $ ***** (2 items) from Amazon on April 1, 2023. When I got them, I opened one and it had a chemical type smell and it burned my tongue. I opened the other one and it didnt have a safety seal on I, so I was afraid to even try it. I immediately notified Amazon customer service and everyone kept saying it was not returnable. I said ok, just refund me then. One customer service agent , I spoke to 3-4, told me to throw the honey away and someone higher up would be in contact with me. They finally emailed me and just told me to contact the merchant. I didnt buy the honey from them. I bought it from Amazon. That makes Amazon liable for me receiving defective, dangerous honey! My tongue got burned from tasting some of that honey. I told them that and they didnt even address it. They just keep telling me via email to contact the manufacturer of the honey. I want a full refund from Amazon. I was hurt by a product they sold me, so they are liable. I want $50 for pain and suffering and them not handling this situation right. I also want the $***** I paid for the honey. I was hurt and they didnt seem to care. I believe they should apologize for this whole situation. They kept telling me it was a safety hazard to take it back, but it already was a safety hazard ..to me Bc it burned my tongue Bc of the chemical or whatever was in there. Well, their customer service agent told me just to throw them away.My tongue is finally starting to heal. Its been 6 days of extreme pain on my tongue from whatever was in that honey.I have bought that brand many many times Bc I love it and never had that happen before. Im disappointed Amazon would treat a customer like this by not apologizing, refunding and contacting the manufacturer themselves.
Business Response
Date: 04/08/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. After thoroughly reviewing the issue I've issued a refund of $12.56 to the original payment method as a one time exception.

Refund is issued on Saturday, April 8, 2023 and typically gets processed within 3-5 business days from the issue date.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 04/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a knee brace it did not work I returned it on Monday March 27th they received it Thursday March 30th and I still do not have my refund every other item I have returned I have gotten my refund the same day every time
Customer Answer
Date: 04/07/2023
This issue has been resolved as of this morning.

Thank you anyway for you help

Sincerely,

*******************
Business Response
Date: 04/08/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the exact order you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent the below message 10 (that is TEN) times to Amazon and no one would read beyond the first sentence -114-8756394-8273011 Printer, delivered to (wrong address) neighbor carried over the package 114-6059765-5947460 Not here at all. Pots and potting soil.4/5/23 delivery driver rang the doorbell six times which disturbed my elderly mother and was uncalled for to leave the package.Today the delivery driver delivered my packages to the wrong locationS. My printer was delivered across the street. And the pots and potting soil are nowhere at all. Im not going to walk up and down the street to see where this person vindictively misdelivered my items.I do not view this as a mistake or coincidence. Right after I complained about him claiming to hand items directly to me he rings the bell a disturbing number of times. And today delivered not one but two packages total wrong locations.This is beyond unprofessional. I am sick of this.(I was told the previous day that Id be getting three months of Amazon prime membership refunded and then they decided to give me a 5$ credit instead which I didnt agree to and was absorbed into the order that never was delivered to me. So I got nothing back.)******, customer service rep, refused to read my message today multiple times. This took quite a while. A supervisor eventually came on and asked what I wanted. She also would not read what I wrote but offered an irrelevant refund along with a valid one and nothing about the 3 months back. I asked her to please just read what I wrote just one time but I eventually gave up. I told her to go ahead and refund me what she offered.So Im going to hold Amazon to it.69.30 for the printer **** for the potting materials **** x 3=22.35 for the prime membership fee refund That totals ****** Its not even enough for the aggravation
Business Response
Date: 04/08/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern in this matter. I apologize for the inconvenience caused to you in this regard.

I've passed your message on to the appropriate department in our company for consideration. We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.

After reviewing both the orders (#***-8756394-8273011 and ***-6059765-5947460) we have issued the following refunds of $69.30 and $9.54 respectively.

Refunds were issued on Thursday, April 6, 2023 and they typically gets processed within 3-5 business days from the issue date.

Unfortunately we will not be able to issue prime subscription fee refund for three months in this matter.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 04/10/2023

Complaint: 19906722

I am rejecting this response because:
The rep is incorrect. I was issued a refund for the items and the three months. Im not sure why he is presenting a falsehood to the bbb. Regardless, since *** received my refunds, I sent a message earlier in the day which must have crossed with this one that Im closing the complaint. But specifically in regards to the statement this rep made, no I cant accept that lie.
In spite of his falsehood, *** closed the complaint. Please notate accordingly, because I would not have closed it if his comment had been true.
Sincerely,

*****************************
Customer Answer
Date: 04/10/2023
Re: 19906722

This complaint can be closed because all money was refunded to me
Thank you.
Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 3 seat and a 2 seat couch over almost 2 weeks and it came ?? damaged so I immediately contacted Amazon and they sent *** out 3 days later to pick up package but only one of the boxes, when I had 3 boxes, so I had to call Amazon and tell them that *** only had 1 pick up slip for one of the boxes so *** had to come out again the very next day to pick up another box but that still left me with lbs more box that they have yet to pick up and that they will deduct from the refund they owe me! *** sends me and email stating they received the return on the 31st of march 2023 so I called to confirm and Amazon has said they have received the return but that it could take up to 60 days to complete the process and to find my return, but when I originally called Amazon about there damage product I was told within 14 days and I have audio recording of this conversation, I also have a chat correspondence with Amazon stating to me that my refund would be in my account 3 to 5 days and that was on the 1st of April 2023! I have been rudely disconnected from Amazon and lied to over over over and I just want my return and I do not want no more lies and I just want my refund, the money I spent for the purchase
Customer Answer
Date: 04/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/16/23-transaction date *********** ********* Police report number ******** Loss of $250 - amazon gift card Someone hacked my Lion Colleague *********************** email and took total control over it changing his password and **** was unaware of it till he started receiving calls from others. **** is from Pine Island. I got a strange email from the scammer asking whether I had a amazon account. **** knew that I have amazon account since I had bought a green house through Amazon for the *** school project. Initially I found something fishy since his email was in my junk mail , otherwise all his email I get through my inbox. First Time the scammer asked for $150 amazon gift card for his niece. My husband sent **** an email from his email id to verify, little did we know his account was hacked. I bought the gift card after my husband told me it is legit. The next time the scammer asked for $100 saying that his niece told the scammer it was not enough. I did buy that one too after my husband insisted that I help him out. The 3rd time the scammer told me to sent the scammer a gift card to scammer's account. That's when I realized it was a scam .I did not have ****'s phone number initially. I did file a police complaint in *********** ** on Sunday March 19th .Contacted Amazon many times and they told me that there was no fraud department at Amazon which is hard to believe and **************** did not help. Everytime they say that someone will contact me within ********************************** so far. ****'s internet company bevcomm managed to rescue his account. ****** email was forwarded to ******************* from ******************* by the scammer as a result the scammer changed the password and took total control of his email. Till date Amazon has not refunded my money. ****** phone number is **********. Amazon told me that one person's name was ***** and they refused to let me know the second person's name.
Business Response
Date: 04/13/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details,I see that you are referring to the gift card purchased.

Based on investigation team, you already raised dispute request for the charges with bank which is under processing.

In this case we don't have any option take action on it. Regarding gift cards it will be taken care and you can reset password and add new card for further orders.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/13/2023

Complaint: 19906429

I am rejecting this response because:
Yes my bank did contact them sometime on March 20th and is still waiting for the refund which Amazon hasnt given yet. Eventually I will have to pay the bank if Amazon does not refund.

Sincerely,

*****************************
Initial Complaint
Date:04/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 23rd, I ordered Aveeno baby shampoo, butter crock, Ultrasound gel, and Mickey ***** figurine.I did not receive the Aveeno baby shampoo, butter crock, and ultrasound gel. I received the Mickey ***** figurine separately as what it showed in my email.I just found out now that it was delivered 12 days ago together with my other orders which I ordered separately on different days.The customer service agent and the supervisor that I spoke with said that they cannot resolve the issue as it was confirmed in the weight of the box that everything I ordered was inside.I only found out that all my orders which I placed separately were delivered together. So now, they cannot replace the items nor refund me because of the weight of the box. The supervisor, ****, that I spoke with said that even if I dispute the amount in my bank, they will just close the case.First of all, how is it possible to pack my orders all together even if it was ordered separately? Secondly, they said that because the box was not damaged, they cannot do anything about it.Lastly, I did not want to be charged for these items that were missing. That would be unfair. I would like to demand for a refund of these items that were missing as I did not want to business with Amazon in the future.
Business Response
Date: 04/08/2023
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and we understand your concerns regarding the missing products from the order # ***-5159133-5974608.

Please be informed the information shared by our specialist team is correct, we're unable to refund as the weight of the shipment matches at the time of shipping matches our records. Further, regarding your concern of shipping all the products in a single shipment, when you choose free shipping for your order, We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shipping.

However in this case, I'll make a One time exception and add $61.00 to your Amazon Gift card balance. Please reply and let us know if you'd like us to proceed further in this case.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/10/2023

Complaint: 19906267

I appreciate ********* reply towards my complaint. However, I would be happy to get the refund back to my original form of payment as I lost trust from Amazon. I do not feel safe ordering fron them anymore. Thank you.
Sincerely,

Marila
Initial Complaint
Date:04/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 25th, 2023 I placed an order for 3 apple Airpod (3rd generation) Wireless Earbuds with LIghtning Charging case for a total of $449.97. This is under order # ***-6166760-1849853 under the amazon account **************** The delivery address was ***********************************************************************************************. This package was misdelivered to ******, **. Please see the photos below. It was signed by someone named **** and I have no idea who this is. I have emailed freight-forward-***************************** 2 weeks ago on 3/23/2023 with the approrpiate information and screenshots of the misdelivered prodcuts. I have not heard anything from freightforwarding. I have called customer support multiple times who say they cannot do anything except wait. The last time I spoke to them they said that if it was 2 weeks and still no information, they would resend the item or offer a refund. When I called them today, 2 weeks after the initial email to freight forwarding, they said that I have to wait again. Again there has been zero communication from freight forwarding and I have been told a refund will be issued when the item is returned. This is highly unlikely and thus I have submitted this complaint with one week to fix the issue and will be asking my credit card to reverse these charges.
Business Response
Date: 05/25/2023
Hello,

We have granted the customers request for a refund by requesting their card issuer to close the Chargeback dispute raised on this order 111-6166760-1849853 in customer's favor.

We sent an email to the customer through their registered email address on April 07, 2023. This email confirms that the refund will be issued by their card issuer to their original payment method as the chargeback dispute is accepted by Amazon.

Kindly request customer to contact their card issuer for more information about this reimbursement. For reference, ********** dispute's Case ID: D-pvaqd, customer can share this with their bank for better traction.

Sincerely,

*****
Amazon.com
Initial Complaint
Date:04/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My previous Amazon seller storefront was deactivated by Amazon for allegedly violating Amazon seller policies and procedures. I have tried to appeal several times and have not successfully won an appeal - I will no longer appeal and desire to no longer engage in selling items on Amazon. However, I have initiated a disbursement appeal request to have the funds of $1820 released to me, because the money belongs to me for items that have been sold and shipped to customers. I am issuing a formal complaint to resolve this matter because I think it is illegal for Amazon to retain funds that do not belong to them. Please release the funds of $1820, otherwise I will consider all actions available to me including legal correspondence.
Business Response
Date: 04/12/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Sincerely,
Merchant Credit Team
Customer Answer
Date: 04/12/2023

Complaint: 19905976

I am rejecting this response because:
This disbursement appeal has been under review for over 180 days since the store was deactivated. I believe Amazon is engaging in unlawful practices to withhold seller's earned gross sales.

Sincerely,

*******************************
Business Response
Date: 04/16/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 04/13/2023.

Regards,
Amazon
Customer Answer
Date: 04/17/2023

Complaint: 19905976

I am rejecting this response because:
Replied to Amazon's request for information, but still do not have the refund amount. Please provide a gross profit refund in a reasonable timeframe.

Sincerely,

*******************************
Business Response
Date: 04/20/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2023-04-13.
Customer Answer
Date: 04/20/2023

Complaint: 19905976

I am rejecting this response because:
I have already provided the information and hereby demand a refund. I do not have the supplier information and I do not wish to engage in selling on Amazon at this time.

Sincerely,

*******************************
Business Response
Date: 05/03/2023
Hello from Amazon,

I understand they have contacted you regarding funds disbursement for their account.

Thank you for your inquiry.

Our team has responded to the Selling Partner's concern on April 14, 2023.

Before we disburse funds in the account, we need to verify information related to the Selling Partner's identity and the authenticity of their supply chain.

In order to verify their identity and supply chain, we need to complete virtual identity verification over a video call. To reserve a time slot for the interview, please ask them to fill out the form below:

*****************************************************

After we receive their response on this form, we will invite them for the interview on one of your preferred time slots.

For more information, they can refer to the performance notifications via: *******************************************************************************************************

Our team will be in touch with them after they follow steps mentioned-above.

Have a great day.
Initial Complaint
Date:04/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Investigator,I am a third party seller on Amazon.com with merchant token A1VHFVDTSDHVOR. I have been selling the brand Manic Panic for over a year and just recently placed an order for replenishment of the brand with my vendor. Upon paying the invoice due to my vendor and proceeding to move the goods to my warehouse, I found out that Amazon has unapproved me to sell the brand without any notice whatsover. I am now stranded with $110,000 of inventory at my warehouse for the brand which I have no other outlet to sell. I attempted to submit an application to reapply to sell the brand Manic Panic but Amazon rejected it for no reason despite the invoice and my vendor meeting all of the requirements outlined. Important to note that I was permitted to sell Manic Panic up until recently with the most recent order date of February 26, 2023 (outlined in the orders screenshot). I've attached below the invoice I submitted in Case ID ***********, screenshot of my orders page for Manic Panic Products, and screenshots of the Case *********** and separate case which escalated to Amazon SAS Core ***********. Please look into this issue as soon as possible because now I am stranded with $110,000 of inventory which will detrimentally impact my business if I have no way to sell.
Business Response
Date: 04/08/2023
Hello from Amazon.com,

My name is ***** from the Amazon ***************** Partner Relations Team.

I understand the Selling Partner is requesting approval for the brand MANIC PANIC.

We were not able to verify the supplier information listed on the invoice provided.

The Selling Partner can send documentation that solves the issues described above.

Documents and information required from your supplier's supplier:
-- Copies of invoices, receipts, contracts, delivery orders or authorization letters from your supplier's supplier issued in the last 365 days.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.

These documents must include:
-- Contact information for your supplier's supplier, including name, phone number, address, email, and website.
-- A description of the item.

The Selling Partner can provide the documents to the case ID ***********.
Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a GIGABYTE Z790 AORUS Master from Amazon and I saw there was an open box selling for 30 dollars less so I decided to purchase the Openbox because Amazon promised that it was in working condition. After receiving it and troubleshooting everything I could I came to the realization that it was in fact not working and should not have been sold. I contacted Amazon and asked for a replacement and was told that there was no replacement for the open box. I offered to pay the difference for a new one and was informed that I would have to go through the return process and buy it again. The next day I sent the motherboard back and the price was now 120 more than it was at the time of purchase. frustrated I called Amazon and they told me that they were sorry but I would have to pay the full price. I am very disappointed because I would have got the sales prices non-open boxed item if I thought that Amazon would have sold me a broken motherboard,I guess that Amazon doesn't have to follow through with promises of selling working components after they "Tested" them.this is my order number ORDER # ***-1530528-9700251
Business Response
Date: 04/08/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The e-mail address you contacted us with doesn't have an order matching what you described. We only provide information and make changes when the request comes from the e-mail address associated with the account.

If you know the e-mail address your account is under, write from that e-mail address using the exact same subject-line.

If your e-mail address has changed, you can update your information by visiting Your Account (*******************************************) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************

We hope to see you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 04/10/2023
They reached out to me and I sent an email from the email that is attached to the account.

Hello,I'm ********** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.The e-mail address you contacted us with doesn't have an order matching what you described. We only provide information and make changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, write from that e-mail address using the exact same subject-line.If your e-mail address has changed, you can update your information by visiting Your Account (*******************************************) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.If you're not sure what e-mail address your account is under, please contact us via phone: ********************************************************** We hope to see you again soon.Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
is the email they sent

Your Amazon.com Inquiry - BBB Complaint #********

********************;<*******************************************; Sat, Apr 8, 3:44?PM (2 days ago)

to bbb

Hello **********

This is the email that is attached to the account
--

**** Sitter

the ball is in their court I have did as they asked

Business Response
Date: 04/12/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing to us from the correct email address.

As you may know, Amazon Warehouse is a division of Amazon.com that sells items through Amazon Marketplace.

Amazon Warehouse items are unique and may have slight damage, and the price of these items are generally lower than Amazon.com prices.

However, we aren't able to match Amazon.com prices to items listed through Amazon Warehouse or issue replacement for such item.

You can find more information about amazon warehouse items in the below mentioned link:

********************************************************************************************...

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 04/13/2023

Complaint: 19905263

I am rejecting this response because: That is not the issue the issue is that the motherboard was on sale and
after i returned the item it was no longer on sale, Amazon is Amazon saying
it is a different company is meaningless, it's still Amazon. And the
customer support I received was horrible. Being left on hold and then hung
up on was bad and should never happen.

"Amazon Warehouse items are unique and may have slight damage, and the
price of these items are generally lower than Amazon.com prices." it didn't
work it was a little more than slightly damaged the motherboard would not
post. I bought a new motherboard from your competitor and every other part
worked perfectly and the only part of the build that didn't work was the
motherboard you sold me. You should have allowed me to rebuy the gigabyte
motherboard from you with the sales price that was originally marked at
because your warehouse sold me a board that should never have made it out
of testing if testing was ever done.

I have spent way more than the average buyer and I will never purchase
anything ever again from Amazon if this is the customer service that i will
receive. now that i had to buy a different motherboard from your competitor
I don't need a replacement now if I were to be compensated I would be
looking for the difference i paid between the gigabyte mother board from
you and the mother board i have replaced it with

****

Sincerely,

*********************

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