Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,763 total complaints in the last 3 years.
22,129 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 09, 2022, Amazon.com started charging me $14,95 for Audible. I did not order Audible and I have asked Amazon to please remove this bogus charge once before now.I have a list of unauthorized charges that were place on my card by Amazon,Please remove this bogus charge and ask Amazon to please refund all of my money. I have never used Audible and I never will use Audible.
Business Response
Date: 04/24/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the Audible charges.

I've checked with the Audible team to help you with the issue and they have confirmed that a refund of $89.70 was issued along with cancelation of the Audible Membership. They have also sent an email confirmation with the same.

I hope your issue is now resolved.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
***********************************
Initial Complaint
Date:04/07/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Issue: There is a fraud account that has illegally obtained my credit card information. I want MY credit card information removed from that account. Date I contacted Amazon: April 7, 2023 Fraud charges were made through Amazon Prime and Amazon Prime under a fraud account that I never created. Amazon refuses to solve the problem. I have requested multiple times to get my credit card information removed from the fraudulent Amazon account, but Amazon refuses to do so.
Business Response
Date: 04/20/2023
Hello,

We have granted the customers request
We sent an email to the customer through their registered email address on 4/20/23.
This email confirms the actions we took on the third party account.
Customer Answer
Date: 04/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:04/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two twin sized bed frames that were supposed to be delivered 03/30/23 by **** Once they were marked as delivered, I went outside to retrieve them but they weren't anywhere to be found. I contacted *** who told me to contact Amazon. Amazon told me I must file a police report in order to get my refund. That was on 03/31/2023. I filed a report that day. I was told to provide all the police report information thru email, which I did. Then I was told I had to call and verify, which I attempted to do. Then, once on the phone, i've been ridiculed, disrespected, hung up on, etc. I keep getting redirected but no one can explain to me why I am not getting my refund after I've done everything Amazon asked me to do. I then received an email stating I must wait 50 days, then they'll decide if I am eligible for a refund. They clearly have an *** moneyback guarantee posted on their website that they are refusing to even acknowledge with me. I have asked for proof of delivery multiple times and they refuse to provide, stating that based off the weight that it was delivered. Isn't it fraudulent to post about a guaranteed refund if they can't prove it was even delivered? This is $300 worth of items that have just disappeared right along with my money. This is false advertising. This is illegal. My order number is 111-4337695-2013801 and 111-8101490-4171466. I
Business Response
Date: 04/23/2023
Hello Leahni,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I would request you to please contact the police and confirm if the police report is complete and contact our customer service department via phone so that they can help you further.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/25/2023

Complaint: 19909650

I am rejecting this response because:
I have attempted to contact you guys by phone for weeks now and each time I'm told someone will follow up with me. I never hear from anybody! The police report has been completed and you guys won't even attempt to validate it or provide me proof of my delivery. I feel as if this is false advertisement as you have a A-Z money back guarantee posted. I would like my refund immediately
Sincerely,

***************************
Business Response
Date: 04/28/2023
Hello ******,

Thank you for your reply.

I appreciate your update and request you to please call the customer service via phone so that they can verify ***************. I am sure your issue should be addressed in a swift manner. Its just a matter of a phone call.

Here's a link to our Contact ** page:

***********************************************************************

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Customer Answer
Date: 04/28/2023

Complaint: 19909650

I am rejecting this response because:
I attempted to do that and was told someone from a different team would contact me in 48 hours. I've been told this 3 times and no one has attempted to contact me! Why can't you people just verify my **** police report! You're not even attempting to do so!
Sincerely,

***************************
Business Response
Date: 05/01/2023
Hello Leahni,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Unfortunately our customer service department is unable to reach the police even though they tried multiple times. Without verifying the report, we are unable to issue refund.

Please reach out to the police so that they can help you further.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 05/03/2023

Complaint: 19909650

I am rejecting this response because:
How is that possible when I received this email stating you guys did verify it? You continue to lie to me and I have contacted the police multiple times and they have stated that it is completed. You people are just blatantly lying.
Sincerely,

***************************
Business Response
Date: 05/05/2023
Hello Leahni,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that our colleague from Executive Customer Relations team ****** was able to verify the police report hours after my email sent to you. Its still in investigation process. The investigation should be complete for ** to look into this issue.

I would request you to please stay in touch with the police and once the police investigation is updated as complete, please contact our customer service department directly so that they can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:04/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a first email from amazon saying my amazon account made a transaction for a camera (******* CAD) which I do not authorize when Im on a business trip in the **. I replied back and also contacted account-***************************** as the email instructed, saying I do NOT authorize this transaction and my amazon account might be hacked. However I kept receiving the same email from amazon ignoring what I sent, and no email response from account-***************************** with any solution regarding my hacked account and this unauthorized transaction.Now amazon has locked my account saying I must pay out the camera amount.My amazon account is at least a decade old, and I barely buy ***************, especially this large amount.I have proof of my credit card invoice showing theres no this transaction.My amazon account still has gift card values and countless personal photos that cannot be valued. Here is the unauthorized transaction details I copied from amazons email:-- Order number: - Purchase ID: ******************* - Order ID1: 702-6844921-9873022 -- Order date: Thu, Mar 16 2023 -- Disputed amount: ******* CAD -- Item in order: - RICOH GR IIIx Digital Camera [Focal Length 40mm] [ Equipped with24.2M APS-C Size Large CMOS Sensor ]
Business Response
Date: 04/19/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-04-19.

Sincerely,
********
Amazon.com
=============
Customer Answer
Date: 04/19/2023

Complaint: 19909118

I am rejecting this response because:
I do not authorize the listed transaction in my account, and apparently my account was hacked/breached for this purchase while I was travel out of country for business. I have attached my credit card invoice for March 2023 and there's no this disputed transaction you listed.
Again I do not know or see this camera, and I did not make this transaction, I do not purchase electronics in Amazon.ca as you can check all my purchase history in the past 10 years. I only use Amazon.ca to purchase small items or snacks/ coffee beans.
I would like to request an update on the progress of the investigation and an estimated timeline for resolving this issue. As a over 10-years loyalty Prime member, it would provide me with peace of mind to know that the matter is being handled promptly and efficiently.
Thank you again for your assistance, and I look forward to hearing back from you soon.
Sincerely,

***********************
Business Response
Date: 05/04/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions. Customer raised a dispute on order ******************* for CAD 1557.72 and this dispute is closed in customer's favor. The payment for this order is still pending because of the dispute and customer needs to clear this debt to get their account active again.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on May 04, 2023.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 05/04/2023

Complaint: 19909118

I am rejecting this response because:
This unpaid-order is a NOT-AUTHORIZED order due to my account was hacked, and I was out-of-country for business trip during the time. I have no idea about this order at all.
I have told you and your colleagues at least 7 times, however you keep copy & paste the same content of this "unpaid order" and instruction of how to pay. I'm unware of this item how and why you want me to pay???
I'm a loyal Amazon customer since ********************** first into ******, and have never encounter this problem, my Amazon account still have more than $1,000 gift card amount and priceless Amazon photos. Please fully read my response, not no-brainer copy/paste the same response!

Sincerely,

***********************
Initial Complaint
Date:04/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not satisfied with my recent claim denial in reference to order # ***-9898182-1541043 via Amazon seller ***************, Inc.I purchased an iPHONE 12, in July for my daughter. Initially the phone seemed okay, but she realized after a time that the screen was not responding quickly and required the user to press harder to get it to react. She tried adjusting the sensitivity and a few other tricks that Apple Support online suggested. As we were trying all these things, it happens that the 30 days claim past.Once we realized that the screen was not installed properly on the phone, I started the process of trying to exchange the phone or simply return it for a refund. Those attempts proved unsuccessful via Avant. I then called customer service at ********************** and was repeatedly told, "We've got your back and will help you resolve this." I called on 12/7/22. I received my first email denial on 12/10/22. I called again on 12/11/22. I was told that the seller was contacted and I should get a return label within 2 days. The label never came. Amazon was to call me on 12/14/22 to check if the label came. I did not get a phone call. I called again on 12/17/22 to say the return label did not arrive. I was told the seller will not refund or replace the phone. An A to Z claimed was filed on that call. I was told an account specialist would investigate further and I would get a response in 1 week.On 12/22/23, I received and email with my second denial of claim. On 1/6/23, my third denial of claim was sent via email.On December 27, 2022, I went to the nearest Apple Store where it was confirmed that the screen was not installed properly nor was it a certified Apple screen, therefore the ********** I purchased was invalid. I was left with no other choice but to trade in the defective phone to Apple and purchase a new phone.In the end, Amazon and Avant Solutions cost me $571.95 for the original phone plus another $300 for the new phone for a total of $871.95.
Business Response
Date: 04/13/2023
Hello,

Thank you for taking the time to provide us with more information regarding the claim on order 113-9898182-1541043.
The A-to-Z claim on Order 113-9898182-1541043 has been closed because buyer did not contact the seller to report the issue within return window period.
Hence, we will not be able to reverse the decision on claim.

Sincerely,
Customer Answer
Date: 04/14/2023

Complaint: 19908626

I am rejecting this response because: The issue was not identified until after the 30 days to contact the seller lapsed. Amazon repeatedly told me on the phone that they "have my back" and will rectify the situation. Even after explaining to them that the problem was not evident at first over and over, they still are protecting the seller by saying that I should have reported it in 30 days. Amazon or the seller or both should make good on their A to Z Guarantee or it is no guarantee at all.

Sincerely,

***************************
Initial Complaint
Date:04/07/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not receive my package that I have ordered. When I tracked my package online, it said that the customer told the mail man to redirect the package to another facility. When I looked at it on USPS.com It said that the package has the wrong shipping address on the label. now it is at the facility. I don't know what kind of games amazon is playing but i won't be ordering from them again. Order number 1115260246-6338611
Business Response
Date: 04/09/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive the item Dash Cam Front and Rear, SPADE Dual Dash Camera 1080P with 32G SD Card, Waterproof Backup Camera, DVR Car Dashboard Camera 1296P with Night Vision WDR .

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that the refund for $48.17 has been issued to your original payment method on Friday, April 7, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:04/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around the 16th of March 2023 my Amazon account was placed on hold due to a returned payment due to fraud on my chekcing account. The requested form and the payment was submitted on 3/29/23.The email from them states that the account will be unlocked in 2-3 business days. However my account remains locked and I am unable to access my digital purhases that have been paid for YEARS prior. They have charged me for subscriptions (STARZ) and refused to refund even though my account is one hold and I cannot access the material. I reached out to the company multiple times, I even tried to response to the email they send me and was sent back an email stating that it was a no reply email address. I called customer service multiple times and spoke to ****, ***, ***********************, ********, *****, *****, ****, and Faith over the last 10 days. When I did I was advise to email the receipts to an email address ***************************************** and it would be handled in 24 hours. I still have yet to get a response over 24 hours later. **** a supervisor said he sent an email to the buyer protection program team..... but at this point I either need my money for my digital purchases back, or may account taken off hold so I can access what I paid for. At this point I have tried multiple ways to find a resolve and I am not getting anywhere on my own.
Business Response
Date: 04/27/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 4/27/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:04/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had several items that I needed to return to Amazon so I called amazon at the end of March to request a return with pick up from my home because I don't drive due to health restrictions. The representative told me that they didn't have any options available for pick up from my home and if I were to arrange to get the items back to amazon I would be compensated with a credit to my account for the fare and trouble. I confirmed this with a supervisor who stated they notated my account regarding the credit. On Tuesday April 4, 2023 at 5:52 PM CST I call Amazon to request the credit, because I used a Uber to get the items to my nearest *** Store. The Sup requested a email of the receipt from Uber be sent to confirm the amount that was spent, which I immediately sent to the requested email address and they issued a promotional credit to my account. No information was disclosed regarding the type of credit I received and limitations it entails. When I tried to make purchases on Amazon the credit was not being reflected. I called Amazon again on Friday April 7, 2023 at 9:43 AM CST, to inquire about the credit to my account. The first agent ****** told me I could only use the credit on items that were sold and fulfilled by Amazon. I had 5 items in my cart that I wanted to purchase and 4 of the 5 were Prime items. The rep stated they were not eligible for the credit. I also discovered that the return items could have been picked up from my home all along, which would have saved me time and money. I asked to speak to a Sup and was transferred to Sup Jethel. This was a terrible encounter and I will cancel Amazon Prime because of it. This Sup offered no assistance, didn't review any of the items in my cart to assess what could be done regarding my request. No sympathy was offered and no resolution. I am appalled at how I have been treated by this Sup, she did not take any ownership regarding the issues and was very rude and distasteful. I will shop with Target and ********
Business Response
Date: 04/09/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the redemption of promotional credit and the previous customer service representative.

I apologies for the inconvenience that you have experience in this case. I've forwarded the feedback against the previous representative to the leadership team.

Unfortunately we are unable to cancel the promo credit and issue it in the other form of credit.

As informed previously promotional credit will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 5th Amazon applied a charge of $10.93 to my seller account and is in the process of deducting this from my bank account. I am disputing this charge because they cannot tell me why this amount was charged to my account. It simply shows up as "other." I have asked them twice for a specific reason for this charge and both times they cut and paste a response that is unacceptable because it does not explain this charge. I will attempt to attach the screenshots of my attempts to resolve this with Amazon and they're cut and paste nonsense.
Business Response
Date: 04/10/2023
Greeting from Amazon Services,

We understand the Selling Partner is asking what the charge of $10.93 on their credit card was for.

When **************** purchase shipping services, the carrier charges are based on the information they provide for the package. Carriers subsequently send Amazon reports with details of the services they have provided to the Selling Partner. If a charge from a carrier is different from the original charge for the shipping services they purchased, a carrier adjustment may be applied to the seller account.

This charge is related to amount of shipping the Selling Partner paid for Order 111-2404326-0747417 which was shipped on 2/23/2023:
Carrier amount: $21.41
Seller paid: $10.48
Amount due: $10.93

Here is a help page for their reference:

Carrier Adjustments for Shipping Services
**********************************************************************
Customer Answer
Date: 04/10/2023

Complaint: 19908755

I am rejecting this response because: the information provided by Amazon does not match their records or my records. The order number they provided refers to an order that was shipped in December of 2022. They stated this was for shipping that was done in February of 2023. The information is incorrect. I'm happy that someone finally decided to give me the information after their agents would only cut and paste but this information is incorrect and I have now shared it with the credit card company in a dispute as well.

Sincerely,

*************************
Business Response
Date: 04/12/2023
Greeting from Amazon Services,

We understand the Selling Partner wants to know the reason for the $10.93 negative transaction on April 5, 2023.

The $10.93 negative transaction is for a carrier adjustment on the Order ID *******************. The order was shipped in December 2022 and **** has reached out to us on February 23, 2023.

An e-mail was sent to the Selling Partner on April 5, 2023 informing of the negative transaction.
Carrier amount: $21.41
Selling Partner paid: $10.48
Amount due: $10.93

Here is a help page for their reference:

Carrier Adjustments for Shipping Services
**********************************************************************
Customer Answer
Date: 04/13/2023

Complaint: 19908755

I am rejecting this response because:
II have have attached a copy of the invoice for this order. I was charged $10.48 for the shipping per this invoice. Amazon states that they were contacted because the charge should have been $10.93. This means I should have been charged 45 cents difference and not the full $10.93. I am very concerned by the delay of the ************** of over a month and then the delay of Amazon of over a month bringing this to my attention. It concerns me that I have been overcharged by Amazon for transaction that took place 4 more than 4 months ago.
Sincerely,

*************************
Business Response
Date: 04/16/2023
Hello from Amazon.com,

Upon review, we found out that the charge of $10.93 on April 5, ********************************************************************* *******************.

Order was originally processed on December 2022 and seller was supposed to be charged total carrier amount of $21.41 through **** yet seller only paid $10.48. Hence, **** has reached out to us on February 23, 2023 and seller received an email on April 5, 2023 informing the adjustment of the remaining carrier balance of $10.93.

Seller can refer to this Carrier Adjustments for Shipping Services help page:
**********************************************************************
Customer Answer
Date: 04/18/2023

Complaint: 19908755

I am rejecting this response because: this is my best selling item and I happen to know that the item itself weighs 14 oz. If it was a two pack it would have been 28 Oz plus the weight of the box which would have still been less than 3 lb. Even if I selected the incorrect service I still don't believe it would have been $21 and change to ship from ************** to Nevada. I guess we're just at an impasse. If Amazon had explained all this in the beginning we wouldn't have had to have gone through all of this. I very much appreciate the Better Business Bureau and there acting as an intermediary I usually ship these in Regional rate box a. However even if I had I accidentally used a medium flat rate box the rate would have only been $17.10. You can verify this by going to USPS.com and using my ************** and the zip code of the customer which is ***** and you will see even if I had accidentally used a priority mail rate box, size medium the cost would have been $17.10

Sincerely,

*************************
Initial Complaint
Date:04/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am writing to appeal against the Product Policy Violations Complaint ID: ***********, which I received on Nov 23, 2022, from the brand owner. The complaint alleges that I am selling counterfeit goods, but I want to clarify that this is not the case. I purchased the product directly from the manufacturer, and I have all the necessary documentation to prove it.I have attached the invoice that confirms my purchase, a copy of the letter from the brand owner confirming that my order was shipped, and proof of payment for my order to the manufacturer's bank account. I have also included a screenshot of my bank account details showing the manufacturer's bank account information and photos of the product itself.Despite my attempts to contact the brand owner, they have not responded, and they are unable to withdraw this complaint. This complaint is seriously affecting my business as we only sell authentic products.I request that you review the attached documents and lift the Product Policy Violations Complaint ID: *********** against my account. I am willing to cooperate in any way possible to resolve this matter.Thank you for your attention to this matter.Sincerely, *********************** ***********
Business Response
Date: 04/19/2023
Hello,

This is regarding the ** complaint no. ********. Thank you for bringing this matter to our attention.
Based on additional details discovered during a holistic investigation, we were able to reinstate the **** B07XV9M8GP and we have shared the communication with the seller via Amazon.

Regards,
Amazon
Customer Answer
Date: 04/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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