Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction : March 29, 2023 Delivery Date: April 5, 2023 ****************** April 7th and 8th #Times Company was contacted for resolution: 6 Products: Augason Farms Lentil Beans Emergency Bulk Food Storage 4 gallon Pail 231 and Augason Farms Gluten-Free Black Bean Burger 2lbs 14 oz. No. 10 Can 1 Pack I received the items 4/5/2023. All of the items received in the shipment were in perfect condition except for the 2 items above. The lentil pail arrived with the lid unsealed/opened and lentils spilled out. The black bean burger mix can arrived badly dented/smashed at the seal. I contacted Amazon by chat to resolve the issue. The chat rep told me the issue needed to be referred to another **** and that I should dispose of the items. I asked if there was anything I should do before disposing the items. He simply said, "take pictures" and that was it. He said the other ****. will contact me by email and he left the chat. I received the email that requested only the order#, name of items, tracking number, and issue. It did not request pics. I sent pics anyways, along with the requested information and detailed information related to the issue. They responded saying they would follow up in 6 hrs. They did not. I contacted Amazon online requesting immediate call back. At that point I ended up having to talk with 5 different reps who gave one more thing I would have to do to get refund. I ended up resending emails and pics that were already sent at their request. The 4th rep said I didn't include my name/order number. All of that information was sent in the first email. She told me to write it on a piece of paper, take a picture of the paper, and send it along with the other pics previously sent. I did that. I requested another call back from Amazon. The last rep I spoke said I didn't follow policy. I told her that i did what the reps told me to do. She said the pictures of the damaged items didn't include my name. She refused refund.

  Business Response

  Date: 04/21/2023

  Hello *****,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am sorry to hear of the issue you have shared with the delivery of your Order ID: ******************* and have looked into the matter in detail. We regret the aggravation when you reached us on the issue. 
  
  The information shared in this connection was correct, we will not be able to issue a refund at this time. We had requested additional information in support of the damages so we could evaluate the issue, in this case the images did not confirm the damages claim in relation to the order in question. 
  
  Unless we are able to verify the issue in relation to the order and specific items it, we will not be able to offer any action. 
  
  I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned a Tissot PRS516 wrist watch back to Amazon on 3-26-2023 because it was missing items, seem used. I paid new price and it was stated new item that was sold by Amazon. They gave me no exchange options from the beginning. I still haven't got my money back to re-buy another one. They've told me I must wait till 4-16-23 to waste more time to call them back and some amazon caller told me I must wait until 4-27-23 to call back. why in h*** do I constantly have to call for my money. never took this long before. these over seas *********** call centers are the worst to deal with it can waste 2-3 hours getting bounce back and forth to be hung up on. I want my money back immediately.

  Business Response

  Date: 04/10/2023

  Hello Mercedes,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with reference the return refund on your Order ID: *******************, the response you received was correct. We will not be able to issue a refund at this time. 
  
  We need the package to be received and the correct item to be verified in processing before a refund can be issued. It can take upto 30 days once the carrier receives your return for it to be processed. 
  
  In case you do not receive a confirmation that your return is not processed by April 29, 2023, you can reach us so that we can research the issue. 
  
  In exceptional cases, it can take upto 60 days and we appreciate your patience in this matter. 
  
  I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19913383
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales rep. I first delt with was very unprofessional as she couldn't provide any information or connect me on the first conversation to a manager, retention department, or supervisor even ending the chat on me. Stating she did not have any information to provide me. At one point, I even ****** the information and gave it to the rep.Claiming ignorance or not being able to or not having the information is a failure in customer service & professional honesty.February 2, 2022, order #***-5114706-7008207, 13 different items totaling $416.23 recieved over 4 shipments over the next month. Items on amazon days meant for christmas presents as I purchase throughout the tear."THINKWORK Compact Router, 6.5 AMP **** HP Compact Wood Palm Pouer, wood Trimmer with 15 piece 1/4" Router Bits Set, 3000R/Min"The item above is valued at $69.97. Additionally, at this time frame when this was going on, I set to be discharge from the military. My Hearing date was postponed from Jan. 3 to Feb. in relation to covid-19 and I had a new TRIAL Defense Attornoy representing me for JAG. I also had a Inspector General Inquiry about to start into the Army National Guard about Ostrization, as well as getting my new Attorney up to speed as had only been in communication with me less then a month. My hearing finally took place April 2, 2022, after continue communication with my lawyer, while actively dealing with my military unit & open-door policy. I was discharge May 31, 2022. I've had to continue to fight with the military to correct there documentation as I had an Honorable ********** ****** messed the paperwork up.I've communicated with Amazon 12-26-22, as well as Feb. 2023. They refuse to replace or refund. I only identified the missing item as I was attempting to return a Christmas gift, I bought that my family member could not use or want. They state, as it was almost a year ago, there's nothing they can do even after I escalated to the supervisor except a curtesy combined credit $25

  Business Response

  Date: 04/09/2023

  Hello ***,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the item from the Order ID: *******************. 
  
  I apologize for the inconvenience that you've experienced with the customer support and above order. 
  
  Upon checking the order details, I see that its an old order and the information provided by the customer support team is correct that we'll not be able to take any action regarding return or refund in this case.
  
  If there was any alternative, we would have surely helped. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm disabled/elderly person who ordered my handicapped adult son a **************/base and legs for Christmas on 11/15/22. The MATTRESS ONLY arrived 11/19/22 although the Filipino call center agent when ordered said it was a set. I called Amazon THIRTEEN times from 11/22 to 3/23 each time lied to by the Filipino agents who said it was being sent. On 4/4/22, Amazon said it was too late to refund or return the item since some February 28 timeline had expired. I didn't want a refund or return, I wanted the item I paid for, I explained it was not my fault they lied to me or I would have requested the refund long before. Amazon then said I would have to deal directly with the Lucid manufacturer. I considered that a real pass the buck move by Amazon who caused the problem to start with. IF I hadn't been told the frame and legs were apart of the deal (like the picture attached shows and the Filipino said it was) I would never have ordered it. I only wanted the parts that Amazon did not send. One Amazon Filipino agent even called me "a god **** ****** f***** I demanded her supervisor who thought it was hilarious and laughed. I asked if she thought that was fine to call me and she said "Of course. Nothing wrong." No wonder that center lies to customers about their products with that kind of supervisor. So now, my son has to lay on the floor with his mattress instead of the set that is pictured that had been confirmed by the Filipinos. They had stated that the headboard was not included, and of course, I did not expect it. I only want to be made "whole" and sent what I have paid for OR some reasonable alternative. Perhaps Amazon has a bed frame with legs that this mattress can be used on and would send it in the interest of good will even though the matching one would be preferred, I am a regular Amazon customer with over $2000 in my online ********************** Gift Card Wallet which I have earned. They should consider that as well as my age, disability, and limited income.

  Business Response

  Date: 04/09/2023

  Hello *************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the Order ID: ******************* issues. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  As per the update on the order, there are no parts missing from it and also this is an old order for which the return has been experienced. 
  
  unfortunately, we'll not be able to take any action in this case from our end. 
  
  If there was any alternative, we would have surely helped. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19913298
  
  I am rejecting this response because this company continues to lie to my mentally handicapped son and me as a elderly physically handicapped person. We placed an order being told by the Filipino call center that the picture item was for the mattress, the frame and the legs (but not the headboardI. When the order arrived only the mattress was in the packaging. The Filipino call center was again called and they said the rest of the order was coming. They then proceeded to lie  TWELVE more times between November 2022 and March 2023 saying it was coming after all my calls, one even included them calling me a "god **** ****** fucker" and the supervisor laughed about it. In April they then said I missed a so-called February 29 deadling to return or refund.  IF I HAD KNOW IT, I WOULD HAVE CANCELLED THE FIRST TIME WE WERE LIED TO.  This has been an example of how Amazon discriminates against white, ********* male, *********, straight, elderly, and disabled persons.  They could have offered a different bed frame as a "good will" action for their lying Filipinos, but did not OR even splitting the bill or anything else.  They are just being discriminatory and "woke" against us.  I am attaching previous correspondence.  Someone names ******* O said he understood our concern and then accused me sending nasty emails. He/She is a liar as I had not even written anything until I contacted the BBB.  Probably the lying Filipino ************* told him/her that.  Amazon won't post those so-called emails because they never existed.  Again, ***** lies.
  
  Sincerely,
  
  *************************

   

  Dear ****:
  
  Amazon is scamming and discriminating against me and my son because we are white, male, ********** ********* straight, and both disabled and I am elderly.  Amazon did not send everything we paid for. The Filipino agent verified what was included in the set before the order was placed. I reported it immediately and told the missing items would be sent  I was then lied to and scammed 13 times by the same Filipino liars. Never once did anyone tell the truth. Amazon has committed fraud by deception. I had called many times before  February 28 and IF your Filipino agents had not lied saying the parts would be sent, I certainly would have cancelled. In addition, one of your Filipino agents called me a "god **** ****** fucker" which to Christians is profanity, but your Filipino supervisor thought it was hilarious.  You are covering up a crime. You are as guilty of fraud as the original person and the 13 others.  You obviously have no personal morality, honesty or integrity. Are you a Filipino trying to cover for the theft by your fellow Filipinos. If so, God will hold you responsible. You could have offered some alternative.  You haven't. The Bible quotes God as he said "Vengeance is mine. I will repay." I trust you are personally prepared for what God may bring to you. Obviously I can do nothing but live the rest of my life remembering that you are forcing a mentally and physically handicapped person sleep in the floor. It is obvious you have a satanic conscience. By the way, why does Amazon have their own BBB? It is obvious you don't want people you to know about your terroristic actions against disabled persons. God sees and knows all and deals with your kind of person. Please don't try to clear your vile conscience by calling this by your word "inconvenience "  It is theft, terrorism, scam, con, immoral, dishonest, illegal, unethical, satanic. With your lack of an inner core of right and wrong you would probably kill your parents and call it Inconvenient".  
  
  
  
  
  
  
  
    On Sun, Apr 9, 2023 at 10:50 AM, Amazon.com<***********************************************> wrote:  Hello *************************,
  
  
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  
  I've reviewed the complaint and understand your concern regarding the Order ID: ******************* issues.
  
  
  
  I apologize for the inconvenience that you've experienced in this case.
  
  
  
  As per the update on the order, there are no parts missing from it and also this is an old order for which the return has been experienced.
  
  
  
  unfortunately, we'll not be able to take any action in this case from our end.
  
  
  
  

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do keep buying items from Amazon and I do use Amazon physical gift cards also which I buy from the stores.On April 2nd at 5:45AM PDT I got an email which said my account is on temporary hold and to restore access to my account, login to account and follow on-screen instructions. As instructed, I did upload receipts of my Amazon gift card purchases.I got similar email on April 2nd at 9:**** PDT. This time, instruction was to upload credit statement showing my address. I did upload my credit card statement for my card.I got another email on April 3rd 3:59AM PDT. This time it asked me to send credit card statement for card ending with ****. I explained in a email this is my husband's card and it was used for his purchase from my account and I have his permission to use his card. Also I am authorized user on his credit card account. I requested Amazon what documents should I submit in such situation.I got an another email on April 4th 2:38AM PDT. This time I was asked to send the gift card receipts. As mentioned in the instructions, I did upload gift card receipts.I got another email on April 5th 7:24AM PDT. It said my account is under review by the department in charge and they will reach me within ***** business hours.On April 8th at 6:53AM PDT I got an email which said my account has been closed and pending orders have been canceled and they may not reply to further emails about this issue.They did not give me any reason for this closure. I was providing whatever documents they needed and still my account is closed. I have huge gift card balance on my account and it seems I may not get it back.I would like to understand the reason for closure of my Amazon Prime account. If they need any specific documents I am ready to provide those and I expect them to re-open my account. In case they cannot re-open my account, they should refund all my gift card balance on the account at the minimum.I am attaching documents which were shared with Amazon.Thank you,*************************

  Business Response

  Date: 04/12/2023

  Hello,

  
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-04-12 confirming account reinstatement.

  
  Sincerely,

  
  ********
  Amazon.com

  ========

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ear buds as a gift for christmas last year. They stopped working after 3 months. I have been trying to get in touch with amazon ever since. I cannot sign into my account because upon doing so it brings up someone elses name. Upon calling, my call repeatedly get dropped rendering me abslutely no way of getting in touch to addesss my account. So my information can be getting hacked and theres nothing i can do about at this point. I want to close ALL/ANY accounts linked to my phone number as well as my email. The emailed receipts do not show what was purcahsed. Just a link that leads me to a login im unable to get into

  Business Response

  Date: 04/09/2023

  Hello ***************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the issues with ear buds and Account access. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  I've checked and couldn't find the account or the order that you referring to. 
  
  However, I would request you to contact the customer support team and the we have a dedicated team who handle access related issues. They'll be able to assist you restore the Account and then you'll be able to close them and we'll be able to take an action on the order accordingly. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19913205
  
  I am rejecting this response because: Mr **** cannot find the *** wireless earbuds purchase because the account has been locked out. He also may not even be looking at the right account. The account name is ******. The email receipt/proof of purchase cannot be looked at directly in the email. It has a box that you tap/click on & it redirects you to Amazon sign in which I cannot do. I cannot sign in. In an attempt to have this lock out taken off, I was asked a series of questions for verification purposes. For example: they asked for the last 4 number of my debit card. Ok I have lose them all the time. They are extremely easy to lose as they are a plastic matter that will eventually get lost, stolen, or outdated. So how can they verify a card thats obsolete? 
  How can they not see a purchase when its clearly in the purchase history as well as my email in a thank you for your purchase fashion?

  I dont want my purchase found by AMAZON because im locked out of my account, ******, and ********************** is the only entity that has control over that. Otherwise, close both my accounts that are linked to my mailing address which is also a n my locked account. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/19/2023

  Hello ************;******,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I apologize for the inconvenience.
  
  Like informed earlier, I'm unable to track the order or the Account with the provided details.
  
  I would request you to help me with the order or Account information in order to assist you with the issues.

  Regards,

  ****

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got charged a restocking fee which was not mentioned in the return from Amazon charged me a ****** to restocking the return cost me around ****** to return the grill I ordered and found one the had 4 ****** which was ****** cheaper than the one i . ordered. If any thing I want the restocking fee refunded .

  Business Response

  Date: 04/09/2023

  Hello ****,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern that you have shared about the refund you received on your Order ID: ******************* and have reviewed it in detail. While we regret the misunderstanding, we are not able to issue any additional refunds towards return shipping or restocking fees at this time. 
  
  The amount of refund on returning an item depends on the reason for return and condition of the returned item, among others. I refer you to the relevant help pages for assistance on this matter. 
  ************************************************************************************
  ************************************************************************************************************
  *************************************************************************************
  
  In this case, you could reach out to the seller for assistance with the restocking fees. For help with your order, click the link below:
  ***********************************************************************************
  
  You should see a link to "Contact Seller", and can follow the prompts from there. If you do contact the seller, give them 48 hours to get back to you. If the seller isn't able to help, click the link to learn more:
  ***************************************************
  
  I hope this helps. 
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:04/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package from Amazon that had clear instructions to place all packages in a package box next to my front door. There is also a sign on my front door point to the package box. The delivery driver instead left the package on the sidewalk and I never received it. Despite clear pictures that the delivery instructions were not followed, Amazon refuses to do anything about the situation.

  Business Response

  Date: 04/20/2023

  Hello ******,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with your deliveries and have looked into the matter. I have researched the delivery on Order ID: ******************* you have referred to in detail including the images you shared. 
  
  We will not be able to issue any refunds as the images clearly demonstrate the delivery location corresponds to the instructions on your address. 
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  To add, edit, or delete an address, go to Your Account ***********************/your-account) and click "Addresses" at the top of the page. Also, select your preferred option for weekend delivery for the address. For security reasons, we do ask that customers make changes to their address book themselves.
  
  Thank you for your understanding.
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order on march 17 the order number is 114-5428261-0549801 ive return 4 items on march 18 march 20 and the march 21 all four items have been delivered back to amazon and im still waiting for my refund ive been told 5 different dates to give it to and enough im out 180 dollars i want my money back im waiting for 4 refunds 1 for ***** and ***** and ***** lastly ***** its been weeks of being told different dates to give it to you have the items and my money i want my money back ***** l my email is ******************* and after this i will be cancelling my prime membership this is ridiculous to expect customers to wait weeks for there money back

  Business Response

  Date: 04/24/2023

  Hello Deway,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.
  
  Although the return has been marked as delivered, the ************** has to complete the return processing before the refund is initiated.
  
  As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:
  
  ***************************************************************************************
  
  If you don't hear from our ************** by 20 May 2023, please write back so we can find out what happened.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19913195
  
  I am rejecting this response because: because this is what they keep saying we have 14 days sometimes 30 to process your refund once the carrier blah blah blah well its been 30days this items were recieved back to amazon on march 23 april 1 april 3  the cutting board has been refunded on april 9 but the paint that was sent back at the same time and delivered back the same time still hasnt been refunded so there excuse we need 14 sometimes 30 is just that an excuse and now there asking for another 30 days how long am i expected to wait another 6 months a year like how long   at this point they are stealing my money they not only have these items back but are keeping my money so at this point there stealing my money just like the response i got to this complaint saying once the carrier recieves your items like i told them check your tracking details everything been sent back and delivered back to amazon   ive already fighting this with my back and provided the proof of the tracking showing everything been delivered back but i was also told on april 1 that my expected reefund should be issue between april 8 thru the 11 well only 1 of the 4 items sent back was refunded in that time frame  and your asking for another 30 days NO youve had your 30 days im not waiting for another 30 days this is ridiculous at this point there is no excuse for keeping my money refund my money that im still waiting for 
  
  Sincerely,
  
  ************

• Initial Complaint

  Date:04/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern,I placed an order on Amazon that never made it to my address, and as a result I have endured several difficult customer experiences while trying to find an appropriate resolution. My issue began when an Amazon Delivery Driver disregarded the delivery instructions on my acount that would have helped them to find the correct address. The driver also failed to provide a phone call or text if they experienced any issues locating unit which resulted in the items being delivered to an incorrect address and later stolen. The missing items were ******************* Mullein Leaf Herb Capsules, Amazing Herbs Premium ************** Capsules, Cell Fuel 102 Seamoss Capsules, and Nature's Bounty Elderberry Gummies(Order#***-0334378-6805075) which in total costed $91.69. After speaking with a **************** Specialist I was instructed to fill out an incident report, email the report to ****************, and then wait at least 2hrs before calling **************** for an update. I called the next day to speak with a supervisor and explained that I purchase these herbal supplements every 3months for my health condition, and that I could not afford to have over $90 worth of merchandise go unaccounted for all because of an Amazon Delivery error. I was then told by this supervisor that nothing could be done to replace my missing items or process a refund. I even agreed to pick up all future orders including the one in question from and Amazon locker to avoid future delivery issues but I was still denied and treated as if my claim was some how invalid.I have attached screenshots of the items and the 2 most recent post-delivery photos taken by my local Amazon carriers 10/18/2022 shows an item delivered at the correct address, in which the package was received by me. 10/20/2022 shows items delivered at incorrect address, in which the package was NOT received due to items being stolen. If additional information is needed please let me know.

  Business Response

  Date: 04/09/2023

  Hello *******************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand his concern regarding the Order ID: ******************* delivery issues.
  
  I apologize for the inconvenience that you've experienced in this case.
  
  Upon checking the order details, I see that this is an old order placed on October 19, 2022 and the order tracking shows delivered at the provided address.
  
  As the order tracking shows delivered, we'll not be able to take any action on it.
  
  However, I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19913150
  
  I am rejecting this response because: My order was not delivered to the unit or mailbox on my Amazon Prime account, and as a result my items were stolen and never replaced. I live in a building with multiple units and and this building is also located on a street with multiple businesses which is why my address and the delivery instructions on my account are so specific. A photo I sent shows the order in question at an incorrect unit which is why I do not have the items that I purchased. I am willing to accept a full refund, or have the items that I ordered sent out again, but to an Amazon locker in my area for me to pick up in order to prevent further delivery issues. 

  
  Sincerely,
  
  *******************