Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,665 total complaints in the last 3 years.
22,031 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 5 items online and only received 2of the items. Got in touch with Amazon immediately and was told that the items were marked delivered and they weren't obligated to do anything about it. I'm out $62 that was taken out of my account for the items. Amazon refuses to make this right.
Business Response
Date: 04/19/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order # ***-7794809-3222660

Based on the results of our investigation, we aren't able to provide a REPLACEMENT OR REFUND for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon decides to close my account after spending $1500 on an Amazon gift card. I do not have access to my account now. This is completely unacceptable - it appears Amazon has stolen funds from a recurring customer.
Business Response
Date: 04/07/2023
Hello from Amazon,

Please ask the Selling Partner to elaborate their concerns in detail along with encrypted ID of their account.

We will proceed further once they write back to **.
Customer Answer
Date: 04/07/2023

Complaint: 19896644

I am rejecting this response because:
Dear Amazon Customer Service,
I am writing to express my concern about my account being locked for security concerns. While I understand the importance of security, I believe that the current level of security on my account is causing unnecessary inconvenience and frustration.
I have had several of my gift card purchases cancelled and my account locked due to security concerns, despite the fact that I have not engaged in any fraudulent activity. This has caused a significant amount of frustration and inconvenience, and I am concerned that this will continue to happen in the future.
I would like to request that the security level on my account be adjusted to a level that is appropriate for my purchasing history and activity. Additionally, I would appreciate it if you could provide me with assurance that my gift cards will not be cancelled and my account will not be locked without just cause.
Thank you for your attention to this matter, and I look forward to your prompt response.

Email is ******************

Sincerely,

*****************************
Business Response
Date: 04/25/2023
Hello from Amazon,

I request you to ask the concerned party to elaborate the issue.

Please let us know if the issue is regarding Selling Partner account or buyer account.

If it is regarding the Selling Partner account, please ask them to provide the Merchant Token ID.
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account got hacked in November 2022 and I had money stolen. Amazon paused my account to stop further hacking. When I tried to unpause it, they said I couldnt. They never explained why. I had a gift card balance of roughly 3K in there that I lost. I had to start a new account. This new account was also just shut down on April 1, 2023 and it had a balance of 4.5K in it. I believe what happened was that someone bought me two gift cards in the store. Only one of them worked and it turned out the other one hadnt been properly validated in the store or something. Amazon asked for proof of ownership of the cards so I showed them the email I received that had the pictures of the cards as attachments. (They said that proof of the cards being sent to you should be enough proof.) They wont explain why but they refuse to open the closed account and wrote to me saying that they will no longer respond to my calls and emails about The issue. Nothing about my use of Amazon should have warranted this. I have evidence of every single gift card being sent to me by a friend.
Business Response
Date: 04/16/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 04/17/2023

Complaint: 19896618

I am rejecting this response because: I am grateful that Amazon shut down my account when actual fraud did occur and I had a hacker order things from my account. Since then, however, I havent been able to use the account myself and have thousands of dollars that are tied up in the account that I would like back. There has been zero transparency in this entire ordeal and I havent been able to speak with anyone about it or explain what is and what isnt fraud. There is nothing in the *** about receiving gift cards and I would like the balance reinstated or sent to me.

Sincerely,

***********************
Business Response
Date: 04/25/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Business Response
Date: 05/06/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
We notified the customer of this decision by email on 04/01/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Evening,I ordered a ALADEAN Industrial Tripod Floor Lamp from Amazon, order number 112-0727826-3781824/price $145.44. When the item was received from ** CRAFT it was of very poor quality for the price and it was advertised as being of brass but was made out of cheap aluminium and wood. After receiving the product in the mail I immediately applied on Amazon to return the item.The seller (** CRAFT) came back to me to offer a parcel refund to keep the item, but I explained that the item was of poor quality and at best was only worth $50 (that includes shipping). He then refused to take my return, so I informed him that I would be reporting him to Amazon, which I did. When I called Amazon they stated that I had to give the seller 48 hours to resolve my complaint. ** CRAFT later came back and offered me a refund of $99 dollars, $25 of it would be applied to my Amazon gift card account. I waited for the agreement to be processed but the $25 gift card was not applied to my account, so I contacted the seller again. The seller insisted that he could not give me the $25 without my personal information, email and phone. I then processed another return request through Amazon because he was trying to scam me for my information. They later came back and gave me a full refund to keep the item and not return it to ***** because it was an expense. I contacted Amazon and discussed the issue and they stated that I had to return the item and they would personally refund me the shipping cost (e-mail and receipt attached). I did not want to deal with the seller of the item anymore, due to the two attempts they made to obtain my personal information. I returned the item through *** per the instruction of Amazon customer service for $163.88 and now ********************** is refusing to reimburse me my cost and stating I have to go through the seller. As a business you do not go back on your word to the consumer when you made a promise and I have it in writing. I am now down $163.88.
Business Response
Date: 04/28/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order ID: *******************. I have checked the order details and see that the full refund of $159.47 was issued on March 18 and March 22.

You'll also be able to see the refund request here:
***********************************************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 05/02/2023

Complaint: 19896612

I am rejecting this response because: Amazon did not read my entire complaint. I am not requesting a refund for the product but for the *** shipping costs of $163 to return the item to *****. Per, Amazons customer service email that was attached to this complaint, Amazon stated they would refund me back the shipping costs by opening a *** claim. I sent the *** tracking number and the receipt to the Amazon **************** and still no action was taken to refund me. Amazon needs to take accountability and responsibility for the directions they provide their customers in writing. Where is my $163 *** refund?

Sincerely,

***************************************
Business Response
Date: 06/07/2023
Hello *********,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you bringing this to our attention.

I'm following up with you regarding the shipping charges refund on behalf of my colleague ***********;who handled your case previously.

In this case, without any further delay I would like to offer you $163.88 shipping charges refund to your Amazon account gift card balance.

Adding to this, as a crucial feedback we have from you regarding our customer service team, I've forwarded the same internally to our concerned team to check and taken appropriate actions.

Request you to write back to us with your response.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************************
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In sat ********************** **** was charge notice the charge Monday called Amazon the can not locate transaction do not know what the transaction is for want ** money
Business Response
Date: 04/08/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the charge details and a detailed description of the issue for research.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the Fall of 2022 prime account was abruptly closed, no explanation and we lost a substantial amount of money that was invested into various programs offered through Amazon, gift card balances and our annual prime fee renewed one month prior and have still not received any information that justifies this action. In Fall of 2022 A business account was opened before personal account closure. This account was used daily, and due to their method of billing it freq caused issues with bank so Amazon gift card used to avoid multiple charges in a day to any given card. Without warning account was closed. we received an email at the time of each closure stating pending orders would be cancelled and refunded and gift card balance no longer available. Last month exceeded $3000 alone in inventory ordering most of which gift cards. With no access we have no idea which are affected etc, we continue to see attempts by Amazon to bill multiple accounts for open orders on both prime accounts. We have a large file with documentation hundreds of withdrawals attempted by them after they closed each account (our annual membership fees for both accounts paid in full were not refunded. Amazon violated their own policies, collected fees for services not provided, and continues to make unauthorized payments for orders. Those exact orders unfortunately are protected by them because once closed there is no access to ANYTHING which affected our taxes. we were not able to properly file business costs due to this and had the accountant document this within our filing forms to assure accountability with the expected discrepancies.The reason for closure was misuse of Amazon services buying own products or seller purchasing, but neither of those reasons are accurate nor is their any opportunity to discuss. Appeal was submitted and ignore We have never misused Amazon in any way and feel violated at their allegations and unsupported accusations. Examples attached, full file avail on request
Business Response
Date: 04/08/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 04/08/2023.

Regards,
Amazon
Customer Answer
Date: 04/08/2023

Complaint: 19896159

I am rejecting this response because: this is not about a seller account; this is regarding my business account for purchasing NOT selling I do not have a seller account now have I in several months because of this they dont look at the information provided
Sincerely,

*****************************
Business Response
Date: 06/02/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 06/01/2023 confirming account reinstatement.
Sincerely,
***
Amazon.com
Customer Answer
Date: 06/02/2023

while I appreciate my account is back up and running Im fearful that this will continue to occur and has once again caused detrimental affects to my business, Ive submitted countless BBB complaints regarding the **** of customer support. There needs to be customer support options prior to log in; every issue weve experienced lead to a complaint because we were told to log in for customer support but log in was the problem to begin with and always sent from no-reply email system. So while 1/2 the problem is solved I want to make sure that this is addressed before closing out the complaint so I dont have to keep making complaints just so I can get to the people that can fix the problem. This shouldnt be the way to reach Amazon customer service. Im sure the ******************** would appreciate the likely drastic decrease in complaints as well

Complaint: 19896159

I am rejecting this response because:

Sincerely,

*****************************
Business Response
Date: 06/08/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern about your access to your account.

Our accounts specialist team has informed that An update has been provided to prevent similar enforcement. Further, we'd like to assure you that our accounts specialist team take the correct measures to avoid future problems.

Regards,

*****

Amazon.com

*****************************
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a product from this website and received a used pair, due to it being used and health concerns with bodily fluid I threw the product away and requested a refund and they would not allow it.
Business Response
Date: 04/06/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 04/06/2023

Complaint: 19896061

I am rejecting this response because:

ORDER # 114-4735849-2736203

Sincerely,

*********************
Business Response
Date: 04/11/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the condition in which you received your Apple AirPods Pro (2nd Generation) Wireless Earbuds.

As per our returns policy we recommend you to return the item for a full refund. Unfortunately, we're unable to process refund without receiving the item.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/11/2023

Complaint: 19896061

I am rejecting this response because:

I have informed you that there was bodily fluid on it thus I have discarded & disposed of them as I was told to do by your team member that I could do. I am also going to attach a screenshot of the same team member that had promised me a refund without return.

Sincerely,

*********************
Business Response
Date: 04/13/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your correspondence and I understand your concern about the refund of Apple AirPods Pro (2nd Generation).

We're sorry for the incorrect information that you received from our customer service representative and as a result we have taken necessary actions on them.

Apple AirPods Pro (2nd Generation) is a high value item which requires a return for us to investigate, and issue a refund.

As mentioned, we're unable to process a refund without receiving the item.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/14/2023

Complaint: 19896061

I am rejecting this response because: You're Team member told me to throw the item away and after I did you are now saying I need to return it for a refund... I physically cannot do that... You guys told me to throw it away and now that I have you are telling me I need to return it which is impossible. I want a refund. there is nothing I can do on my end without the product anymore and I bought a faulty product from you.

Sincerely,

*********************
Initial Complaint
Date:04/04/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, My name is ************************* an Amazon seller, and my company Biggest Room of All, **** owns the Amazon store Genuine Value Mart registered with the email address: ******************** (Merchant ID:?**************. I am writing to submit a complaint and appeal the suspension of our seller account on October 16, 2022, which we believe was unwarranted. We have been selling on Amazon.com since 2019 and have always maintained a high level of professionalism and compliance with Amazon's policies. Our account was suspended due to a violation of Amazon's Drop Shipping Policy, but we want to provide additional information to clarify the situation. Our supplier, Earthwise Nutrition, fulfilled 184 orders using their own shipping label, which caused confusion among customers about the actual seller. We acknowledge our oversight in not detecting Earthwise Nutrition's non-compliance with the Partnership Agreement that required plain, non-branded packaging for all orders. This led to a violation of Amazon's Seller Code of Conduct by allowing a third party to fulfill orders without clearly identifying us as the seller. Since our account was suspended, we have taken immediate action to rectify the situation. We terminated our relationship with Earthwise Nutrition and committed never to use drop shipping again. We have submitted all the necessary documents to reinstate our seller account. However, our appeals have been consistently denied by Seller Performance. We pledge to sell 100% of our inventory through Fulfillment by Amazon (FBA) as soon as our seller account is reinstated. We understand that our failure to comply with Amazon's policies has caused inconvenience to both Amazon and our customers. We respectfully request the immediate reinstatement of our seller account and the release of our funds, which were approximately $1,000 USD at the time of our account deactivation.
Business Response
Date: 04/06/2023
Hello,
We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.
Thanks,
Amazon.comSeller Performance
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 21 I spent around 6 hours with about 8 different reps, trying to resolve the issue of missing cashback from me using *********************** where you submit receipt, and get cashback credited to your amazon gift card balance. They put me thru 9 circles of Hades. Those reps kept passing me around. The last one said she would get back to me very soon.Never heard back. I am attaching the screenshots with $10 rebate that has been processing since being submitted on March 12 (Nasonex). Also attaching an email sent to the customer service.I would love to attach a transcript of my 3/21 8 hrs long chat, but they do not provide that transcript, and it' only available in the app.Thank you,***********************
Business Response
Date: 04/13/2023
Hello Inna,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the Alexa ******************** Technical team has requested you to check the following website to verify all the information about the process and make sure you is doing it correctly.

***************************************************************************************************************************************************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/13/2023

Complaint: 19895889

I am rejecting this response because:
Im not sure if Amazon really believes that response addressed my issue.
In fact, this is the same jerking around that I described in my complaint.
I am telling them that they did not pay me the $10 rebate, that has been showing as processing in their app for over a month now. And I also included multiple supporting docs/proof with my submission.
But for the sake of this conversation, yes , ******* from Amazon.com, I can confirm that I am, indeed, doing this correctly (otherwise my pending submission wouldnt be in the system, showing as processing, would it?)

Sincerely,

***********************
Business Response
Date: 04/25/2023
Hello Inna,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for give us the chance to look for a solution about the issue with the missing cashback from the ********************** ******** We care deeply about your customer experience and appreciate the time you've taken to contact us.

I have issued a $15 gift card as an one time exception for the problem with the product.

You can view your balance and usage history in Your Account here:

*************************************************

We will look for a solution about this issue as soon as possible.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 05/02/2023
Hello,

The business notified me that they sent me $15 gift card. That was on 4/25. However, I am not seeing any $15 credit in the activity.

Please help closing this out. Thank you!

Regards,

***********************.

Business Response
Date: 05/06/2023
Hello Inna,

Looks like something went wrong and gift card wasn't showing up.

I've added it on May 5, 2023. It can be used now.

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Customer Answer
Date: 05/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered crocs on 3/30/23 $28.60 order # ***-6225401-2695436. Today on 4/4/23 a mixer was delivered and the order status of the crocs showed delivered in the status. I contacted Amazon to return the wrong item, but requested to please have it picked up at my door for free, as the mistake made was not on my end. I was told they can not do that, it will cost me $7.99. I asked them for a curtesy credit to my account in the amount of $7.99, the amount of the shipping cost, I was again told that that is not an option they have. I talked to a supervisor and received the same answer. They charged me $28.60 for crocs I never received and are not willing to take on the responsibility for the return of the wrongful delivered item. I was told repeatedly I can either drop it off at a drop-off location (and spend my time driving an item around I did not order), or pay the return fee, either way money out of my pocket for a mistake that wasnt mine and I had no control over.In essence Amazon charged my credit card money for an item they did not deliver. This is fraud!Please help!******
Business Response
Date: 04/06/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry you didn't get the option to get the item picked up and you have to pay for returning the item.

Even when I gave it a try, I didn't get an option to arrange for a pickup as only option available to return the item was through drop off. However, please don't worry, I've issued a full refund for the order in the amount of $28.60. You will see the refund in your original payment method in 5 business days.

As you still have a return label, you can return it when you find time on or before May 4, 2023 (29 days left). However, please be assured that its not mandatory to return the item. You can keep or donate it whichever you feel is comfortable.

Thanks again for being a Prime member. I hope you have a cheerful rest of the week.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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