Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,254 total complaints in the last 3 years.
21,805 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive tried calling customer service, they are no help. Im missing items from my amazon fresh order. I have kids to feed. This is ridiculous. I will keep making complaints until someone contacts me. I need my food asap!!
Business Response
Date: 04/17/2023
Hello Dericka,
I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I see your concern about your Fresh deliveries and have looked up your account in detail, I was able to locate Order ID: ******************* and reviewed the tracking and delivery info, but there were no issues reported earlier on this order.
In the absence of specific information, we will not be able to issue any refunds or replacements in this regard. If the above order is not the correct one, I would recommend you share the full order number and write to us with the specific issues you faced.
I realize you do have other shopping options, but assure you that we try to offer the best of service to our customers and will be taking your feedback seriously.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.e
Initial Complaint
Date:04/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number 114-5609257-9780208never arrived Amazon fraudulently made the tracking info show deliveried. Now I have been fighting with them. They did a 15 sec investigation and decided it was delivered. But will not give me a copy of the results of their 15 sec investigation. ****** and s now way to do a 15 sec investigation it should take days. They just cover things up to make them more profitable at customers expense. This is the fourth issue I have had with amazon and the lies keep pouting to cover it up. Even though their policy clearly states I have a right to an appeal o have not been given that option.
Business Response
Date: 04/17/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the delivery made on your Order ID: ******************* and have reviewed the matter in detail. We are not able to issue a refund at this time.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:
- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- The name of the police department.
- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed within 45 days of the delivery date to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/18/2023

Complaint: 19941957

I am rejecting this response because:
Because there was Zero attempt by amazon to delivery said package to my house there was people at said delivery time. I also have dogs and if som one came to my door or pulled in my drive way or they would of gone nuts. Did talk to the police but sense there were s kot any possible reason for a theft they say it a civil mater. Small this talk of investigation that took 15sec and they have not released any info on Like there interview with the driver. This package was not delivered to my. If the bb can not help Ill have to follow the police advise and got to small claims court
Sincerely,

***********************
Initial Complaint
Date:04/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 12, 2023 I purchased an Amazon gift card from a local grocery store. When I opened the card the *** was torn and I was unable to enter it into the online system to redeem the card. I contacted Amazon and after a long phone call which was supposedly documented, I was given instructions to email a copy of the card showing the legible serial number and I would be credited the value of the card to my account. The serial number can traced to verify the unredeemed value of the card. Its been three weeks and I have not been contacted regarding the case I submitted to Amazon. Again using the serial number which is visible on the card the fact that the card has not been redeemed can be verified. Amazon is trying to steal my money.
Business Response
Date: 04/17/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue you faced redeeming your gift card claim code on your store purchase. I have tried looking up the information on your account but do not have the the specific information about the gift card. In the absence of this information, we will not be able to research, take action or offer comment.

Please send a scanned copy or photo of the front and back of the gift card in an e-mail to escalation-*************************** or by replying to this email.

It is important that you provide a clear copy of the full gift card and that all information is visible. The e-mail should be sent from the e-mail address associated with your Amazon.com account.

Once we receive your e-mail with the required image, well attempt to validate the card and will provide a response as soon as possible.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/18/2023

Complaint: 19941925

I am rejecting this response because:

This is exactly what I was told when I notified Amazon of the issue. A copy of the gift card was sent on March 28th and I never received a response. I have again attached a copy of the gift card.
Sincerely,

*********************************
Business Response
Date: 04/20/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I can relate to you and have reviewed the conversation you had with us on 03/28/2023 regarding the gift card. In this case, we are not able to locate the details of the gift card being referred to and cannot offer comment.

We have also no received the gift card serial number and the images as we have requested of you. In the absence of this information, we have limited options.

As an alternative, you can dispute your purchase with your local store or reach them for help. We strongly recommend you do not make the purchase of you suspect or find the unit was damaged.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/21/2023

Complaint: 19941925

I am rejecting this response because:

I attached photos of the gift card as requested for the second time to the message sent via this Better Business Bureau portal. It was actually attached and your company stated that it was not received. I am attaching the photo for a third time. The gift card was issued by Amazon not the store at which it was purchased. It is easy to verify using the serial number that the card has funds. Regardless of your response I will be canceling my Amazon account after 8 years. I have never had such poor service from my other retail service ******** Your company makes billions of dollars and you exercise no discretion to satisfy a long time customer. I have easily spent &20k dollars through Amazon in 8 years but now because of a $50 gift card N-E-V-E-R BUY A ***** MORE FROM YOU. I have over 15K followers on ******* and trust and believe this experience will be shared.
Sincerely,

*********************************
Initial Complaint
Date:04/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are being charged for Prime $14.99, this should have been cancelled. Also, we had the $7.99 video subscription, which was also cancelled but we are still being charged for this. We should not have anything opened with Amazon right now.
Business Response
Date: 04/17/2023
Hello *********************************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the unidentified charges for Amazon Prime and Amazon Prime Video, we were not able to locate the charges with the information provided.

Since we were unable to find an account with the information you have provided, I recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/20/2023

Complaint: 19941843

I am rejecting this response because:
Looks like there is 2 on the debit and 1 on the credit card.
Can you call us to get the information at ************
EFT
1.Debit Card Here are the details in the bank: POS PURCHASE MERCHANT PURCHASE TERMINAL ******** Amazon Prime*HJ53L 7X51 Amzn.com/ WA 04-13-23 12:00 AM XXXXXXXXXXXX6874
2.Debit Card: Another one came up today and is pending: MC AUTHORIZATION AMAZON PRIME PMTS Shopping -$15.99. When it posts, I can share the details with you.
I will have to take time off to go to the bank to have them re-issue the card.
Credit Card
3. Card ending in **** under my wife **** for **** on 4/3/23. Picture of statement is attached. We also sent a message to *********** about this, but I am not sure what they will do.
We do not have anything opened with Amazon right now.

Sincerely,

*********************************
Initial Complaint
Date:04/16/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ordered product never received it, spoke to 5 representatives of amazon, still not resolved
Business Response
Date: 04/23/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the delay with your delivery on your Order ID: ******************* for the "sibu Omega-7 Softgels, Pure Organic ..."; I have reviewed the shipment and tracking in detail. We regret any aggravation when you reached us.

While we regret the delay in the delivery, I can see the order has been redelivered to you.

At times, packaging or label may be damaged causing the package to not be deliverable in its current condition. In such cases, the carrier may, of their own accord, repackage or relabel it for delivery to you.

We thank you for your patience and appreciate your feedback; I have forwarded it to the correct team internally.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a bed from quartet store on Amazon. Order *****************. When we got the bed, we didn't have all the pieces, there was damaging and once built, it was not structurally sound at all. We tried to return the bed and Quartet would only accept the return if we paid for shipping and sent them pictures of the damaged pieces. We sent them some pictures, till the bed apart, packed it up, and they demanded more pictures or they wouldn't even consider returning our money. We contacted Amazon who guaranteed we wouldn't have to pay for the shipping. After 2 weeks of going back and forth, the seller is still insisting we pay for shipping. Amazon continues to insist we won't. Where we live, there are parking issues as it is, these boxes have been taking up space in my garage for weeks, exacerbating that issue as well. How much trouble does the seller and Amazon need to cause in my life over taking responsibility? The seller is obviously acting like a child and holding to their "principals" and taking their ball and going home until they get what they want. In real life I need my garage back and my money back.
Business Response
Date: 04/18/2023

Hello,
We have reviewed the issue filed for the Order 113-6171013-6281050 and noticed that the Buyer has received a defective/damaged item.
A full refund for the claim amount was issued to the payment method you used to place order 113-6171013-6281050.
-- Refund Date: 4/18/2023
-- Refund Amount: $811.06
In summary, Buyer has refunded for the Claim amount.
Customer Answer
Date: 04/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:04/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an iPhone 11 that I was sending to a phone place. I had four packages in total that day to *** and the gentleman put the wrong labels on the wrong packages so Amazon got my iPhone unlocked 11 and the phone place got the cat toy. The phone please return the cat with an Amazon an Amazon kept my iPhone 11 that was unlocked and ready to go that I was selling to the phone place for $100 or more. GPS says its an Amazons fault in Amazon I had an iPhone 11 that I was sending to a phone place. I had four packages in total that day to *** and the gentleman put the wrong labels on the wrong packages so Amazon got my iPhone unlocked 11 and the phone place got the cat toy. The farm please return the cat with an Amazon an Amazon kept my iPhone 11 that was unlocked and ready to go that I was selling to the phone place for $100 or more. *** says its an Amazons fault and Amazon says its *** fault and no one will take responsibility for this. MY IPHONE WAS COVERED UP TO $100 INSURANCE. I EITHER WANT MY PHONE BACK OR I WANT MY MONEY IVE TALK TO SUPERVISOR *** EMAILED THEM. IM ALSO MAKING A POLICE REPORT BECAUSE SOMEONE STOLE MY PHONE AND NO ONE IS TAKING RESPONSIBILITY. THIS IS VERY POOR CUSTOMER SERVICE ON *** IN **********************. (Sorry for the caps it got stuck didnt mean to capitalize that and Im on a iPhone and I cannot uncapitalize it.. )
Business Response
Date: 04/17/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue you shared with the packages and **** I have tried researching your account to identify the issue but was not able to locate specifics.

However, I understand that apparently there was some misunderstanding / mistake with the labels on the packages causing errors in the shipping process. We will not be able to issue any refunds or replacements as the physical labeling/shipping was outside the control of Amazon and not an Amazon error.

You may be able to reach out to *** if the packages were shipped through them for assistance in this matter. They may be able to intercept the packages or offer other options which may be available.

Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund Amazon does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible. If you accidentally sent the wrong item to Amazon, please contact **************** as soon as possible ********************** cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Amazon
***********************************************************************************************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/18/2023

Complaint: 19941801

I am rejecting this response because: it was *** representative fault. I specifically gave him the labels and told him which boxes go with which label and he got them mixed up. Item was accidentally sent to Amazon. Amazon was immediately contacted. I have the emails from the leader ship department and she was working on finding my package Amazon received their cat way back that ************* was nice enough to return it to you we shouldve just disposed of it as you guys say you do. I contacted Amazon before the package even arrived and the tracking states that all packages were received by Amazon so the seller stole my phone and yall have yet to do anything about it. You havent contacted the seller you havent done anything the seller will not respond to me because they knows they stole my phone. *** is responsible for this for putting the wrong labels on after I showed him and Amazons responsible for stealing my package. Someone is going to replace either my iPhone or my money. This is the poorest customer service Ive ever dealt with on both sides I quit using Amazon after meeting I would purchaser of Amazon. Its been hundreds of dollars a year with Amazon but no longer delete everything and any review I can make about them I will what poor customer service they have and they will steal your stuff.

Sincerely,

*************************
Initial Complaint
Date:04/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I work for Amazon Flex and my Amazon.com has been locked for months. They keep saying they will escalate it but nothing get resolved and no one calls me back.All I want is access to the account to make deliveries.
Business Response
Date: 04/22/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 04/22/2023.
Sincerely,
Ann
Amazon.com
Initial Complaint
Date:04/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday April 15 2023 in the early morning I loaded my new **************** card and called amazon.** to get help making the purchase for two idioms on the website. As I explained that I haven't used my Amazon account for some time and have a new phone number that I wanted to update. The staff did know what they were doing and I ended up doing business with another company...
Business Response
Date: 04/17/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with reference your Amazon.ca account while trying to update your information and have reviewed the past contacts in detail. We deeply regret any misunderstanding and inconvenience.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have polices and security measures in place to ensure that your personal information remains secure.

We strongly recommend you keep your account information updated to help with verification and to make sure no one is able to use old information to access your account. Please update your account details on our website by visiting Your Account (************************************************). There click on "Login and security". You'll be able to edit your information.

We appreciate your taking the time to share feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/19/2023

Complaint: 19941637

I am rejecting this response because:

Sincerely,

********************
Initial Complaint
Date:04/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an ice maker back in April 2022 and it broke and I returned it last month per Amazon. They sent me a label and I returned it in its original box. They credited me back $113 on a gift card for the item but then recharged my checking account $139 weeks later because they said the wrong item was returned which is simply not true. I have filed an appeal but to no avail so when i asked that they return the item back to me they said it was destroyed per their policy. Like I told them if I was trying to run some kind of scam why would I return the item one day and turn around and order another one days after. I asked them to check with the employee that checked the item in or the vendor/manufacturer but all they kept saying was you returned the incorrect item and I cant stress it enough - I returned the ice maker they sent back back in April 2022. I have never had an issue with Amazon before so Im at a lost as to what happened this time. I cannot let this go because i did nothing wrong!!!
Business Response
Date: 04/17/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with reference the return of your Order ID: ******************* and have reviewed the matter in details.

As a result of your inquiry regarding the retrocharge action we reviewed this case and our decision thoroughly; we have come to the same conclusion. We will not refund the charge.

We have written to you to let you know that we received Frigidaire countertop ice maker/EFIC315-TG-SS instead of the original item, Frigidaire Model Name EFIC121/EFIC123, in your return of order #***-6622972-7650614.

We need the correct item to be received and confirmed by our processing center before a refund can be issued. We are happy to accept the return of the correct item at your earliest convenience.

We are discarding the incorrect item that you sent. We will be happy to accept the return of the correct item at your earliest convenience.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/17/2023

Complaint: 19941544

I am rejecting this response because:

Attached you will find pictures of the original item purchased as a gift and sent to my daughter in another part of the state provide why I did not view item when it was delivered. The next two pictures show the item that was received sent to the manufacturer after the item stopped working (please let me know if you need to see that original email sent to the manufacture that also includes a video of it sitting on my daughters counter). The ice maker I purchased from your site isnt even the same item that was received so that again clarifies that the mistake was on your end not mine. I imagine that the one i ordered was maybe not in stock or either someone carelessly grabbed one without double checking that it was the correct one. Either way it was not MY mistake

Sincerely,

*******************
Business Response
Date: 04/20/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with reference the return of your Order ID: *******************; we will not be able to refund the retrocharge as the incorrect item was returned.

As a result of your inquiry, we have reviewed the shipments all over. We have come to the same conclusion and are not able to refund the charge.

The original item, Frigidaire Model Name EFIC121/EFIC123, was the one that was shipped in new, out of the box, condition. We received the Frigidaire countertop ice maker/EFIC315-TG-SS in your return of order #***-6622972-7650614.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/20/2023

Complaint: 19941544

I am rejecting this response because:
it is still not just. I know we will never agree so it is what it is but I maintain that the ice maker that was received from Amazon was the one sent back. I had it delivered to my daughter as a gift so I did not get to see it when it was originally taken out of the box or I would have known that they did not send the exact one I ordered but sent one that I assume was comparable but now do not want to stand behind their product. I will never be ok with this decision

Sincerely,

*******************

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