Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

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  Amazon.com

  715 Airtech Pkwy Plainfield, IN 46168-7442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account that was banned:************************************** Dear Better Business Bureau,I am writing to file a complaint against Amazon for unjustly banning my Amazon account after making a return. I returned a defective item as per Amazon's return process, but my account was banned shortly after with no warning or opportunity to address any alleged violation.I have been a loyal and responsible Amazon customer for years and have never abused **********************'s return policy. I order many of my items from Amazon and only return the ones that don't fit the description or arrive damaged. My account ban has caused me inconvenience and loss of access to my Amazon Prime membership, gift card balance, and order history.I have contacted Amazon's customer service multiple times with no satisfactory response. I request a thorough investigation and urge Amazon to reinstate my account promptly. Thank you for your assistance in resolving this matter.Sincerely,***

  Business Response

  Date: 05/30/2023

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We restricted retail orders on this customers buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 5/31/2023.
  
  Sincerely,
  Amazon.com

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/16/23 I signed up for Amazon prime with a promotional code Offer from my light company. Order # ***-3722458-3077800 is the prime membership order. As soon as I processed the request, my account was completely disabled due to unauthorized activity, and it prompted me to call Amazon. I contacted Amazon and they stated I would have to wait 2 days for some department to send me an email to regain access to my account. I ended up getting the email and I was able to successfully get into my account, but now my ********************** membership has been cancelled and Im unable to redeem the promotion code from my light company becaude it has already been redeemed by Amazon.I reached out to Amazon through a chat and she stated she escalated it to a department that can help me but I have to wait 2 days. Im wanting the BBB to tell Amazon to re-add Amazon prime on my account so I can continue placing orders. I was the one who authorized every single activity on my Amazon account and Im frustrated that a huge company like Amazon makes it so difficult and doesnt understand my behaviors as a customer to know whats authorized or no. Be real.The promotional offer from my light company (direct energy) is PAVNPS8HMHRAS2AM. Please either release this code so I can redeem it again or apply the prime manually. Please call me, if Im unable to pick up leave a voicemail and send me an email please. I appreciate your help Thank you.

  Business Response

  Date: 05/03/2023

  Hello,
  
  I am *********************** from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with Prime Cancellation due to unauthorized activity on your account. To help you with this, I have looped in our internal team and reinstated your account. Now you will be able to access the account with no issues. 
  
  For your account safety, we would request you to change your password. 
  
  Regarding the Prime Subscription, I have checked the order details and see that the order was cancelled you weren't charged for it. In this case, as the account is active, I kindly request you to re-subscribe Prime on your account. 
  
  I hope this information helps. We appreciate your time and patience in this regards. 
  
  Regards,
  
  ***********************
  Amazon.com
  *****************************
  
  

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an Amazon Prime member so I pay each year for membership. Recently they have have changed their "free return" policy. When I need to return recent items I had to choose from a Wholes Food store which are all too far. And also ****** which is far but not as far as Whole Foods but when I got to ****** I have to wait in a long customer service line. I used to be able to get a free return code for *** which is really close. Now most of the time I have to pay for ***. So I asked the supervisor if I could find out before I buy an item if I need to return it could I go to a *** for free. She said there was no way. Could you find out from Amazon what I can do this. I don't want to get a "free return" if the free return is only free for Whole Foods or Kohls. The "free return" has a lot of restrictions and strings attached. This was no the policy that I agreed to when I signed up as a prime member.

  Business Response

  Date: 04/25/2023

  Hello,
  
  I am *********************** from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with *********** Pickup.
  
  However, I would like to inform that Free Returns are still available. You can still Drop off the package at the nearest *** center. You may follow the steps from the online return center and print the return label to return the package at the nearest *** center.
  
  You can learn more about our various return options from Returns / Label Free Box Free through *** / Amazon Fresh / ****** / Whole Foods / Amazon Go.
  
  I hope this helps. We look forward to seeing you again soon.   
  
  Regards,
  
  ***********************
  Amazon.com
  *****************************

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19963562
  
  I am rejecting this response because: It is not true that I can have a free return through **** On many of my returns the only free ones are Whole Foods or Kohls.  They are both far and I tried Kohls once and they had very long lines. Their amazon returns were mixed with their customer concerns. When I tried **** it said it would cost me like $6.99 for a pick up. I called Amazon and asked to get a free code sent to me so I could send it free through **** She would not let me do it. I spoke with a supervisor and she would not send me one. I either had to pay for *** or go to one that was too far for me. I asked her if I could find out before I bought an item what my return options were. She said there was no way. I told her that I did not want to buy a product I might have to return if I had to go to a return spot too far from me. I just would not buy it.  So if they can't give me a free return to *** somewhere close then I want to know that. I think this is really bait and switch.  They offer free return but they have restrictions on it that I cannot use it.
  
  Sincerely,

  
  
  *************************

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon.com purchase on 18 APR 2023.Order# ***-4454942-8825008, Magnifying Glass with Light and Stand, 10X Magnifying Lamp, 2-in-1 Desk Magnifier with Light, Craft Light Lamp with 3 Color Modes, LED Lighted Magnifier with Light for Close Work Reading Repair Crafts Sold by: ZTree $37.59 Condition: New Description of item is inaccurate and I requested a refund under the Amazon Prime Guarantee which states very specifically that return would be free!************************** ********************************************************************************* Payment Method Rewards Points Amazon.com **** Signature **** **09 Order Summary Item(s) Subtotal: $37.59 ******************** $0.00 Total before tax: $37.59 Estimated tax to be collected: $2.73 Rewards Points: -$15.80 Grand Total: $24.52 When processing the return it says I have to pay $7.99 for *** pick-up which has never happened before. There are NO options for free returns given.Complaints to Amazon fell on deaf ears as the supervisor stated it was a new policy!I expect a full refund with no return shipping cost to me and I expect for them to immediately either remove all traces of free shipping from the ads or cease charging shipping costs as per the currently advertised policy.Also, all Prime members affected should be allowed a refund of their membership fee as it is based upon a lie! If there is no longer free returns as advertised, that is false advertising. Amazon should immediately clarify and publicize their position on this issue.

  Business Response

  Date: 04/23/2023

  Hello ******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the refund for the returned item Magnifying Glass with Light and Stand, 10X Magnifying Lamp, 2-in-1 Desk Magnifier with Light, Craft Light.
  
  I apologies for the inconvenience that you have experienced in this case.
  
  There was a change to our Return Policy and customers are now charged $7.99/$11.99 (depending on the size/weight of the return) for *********** for all return reasons. Instead you can choose from free drop off options such as Whole Foods Market, Kohls, Amazon no-box, no-label, etc. However I see that you have not been charged for return shipping for this order.
  
  Upon checking I see that the refund of $40.32 has been issued to your original payment method on Friday, April 21, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 04/27/2023

  The company apologized and refunded the transaction in question as well as my annual Prime Membership renewal fee.

  While I am no longer financially harmed by their recent actions, the original complaint remains a valid complaint because it reflects an unlawful and poorly documented policy change and a violation of the terms agreed to at the time of membership renewal for all members who renewed within one year of the change.

  The specific circumstances and/or locations that allow for free returns versus returns that MIGHT be charged for return shipping are neither fully explained, itemized, nor properly documented in any of the recent policy change.

  I am formally requesting an explanation of exactly how each category of return will be classified as a free return or require a return shipping fee. Also, will there be a reinstitution of the policy that allowed people to receive a code to show to our local *** drop off center to return items at no charge and with no labels?

   

  ***********************

  410 **********

  ******, ** 93444

  **************

  ********************

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All details are found in the attached four pages.1. Page 1 is for blazer ordered on April 3, a ****** Men's **** Leather Blazer Regular Ranch Tan 42R for $199,99, with tax of $17.25, the total equals $217.24. Shipping and Handling $0.00. Sold by The-Apparel-Factory, an Amazon affiliate. 2. Page 2 at the top is the Amazon web page for this item on April 13 when is was listed as $30 less, but note my April 3rd purchase is mentioned at the top. It says the item is eligible for refund or replacement. At the bottom of the page is a photo of the blazer that I was sent, which was not only a different brand but with no size listed. It is smaller than a known size 40 I have compared it with.3. Page 3, while shipping and handling are listed as $0.00 on my Order Summary on page 1, I had to pay *** $91.52 for shipping and handling to receive the delivery. This was NEVER mentioned in any communications until notification from *** a couple of days before delivery.4. Page 4 is the *** shipping label which shows that the blazer was shipped from *******, ********.5. In summary I have paid at total of $308.76 for a wrong coat that does not fit.Amazon has an online video about how to address problems with their affiliate sellers, however, for this item many of the links referred to in the video do not exist. I called Amazon customer service several times and they always say they will contact me by email within 48 hours but it never happens.

  Business Response

  Date: 05/08/2023

  Hello *****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern that you received a different brand and an incorrect size ****** Men's **** Leather Blazer Regular Ranch Tan.
  
  I apologize for the inconvenience that you have experienced in this case.
  
  Upon checking I see that a refund of $217.24  has been issued on Friday, May 5, 2023 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap
  
  

  Customer Answer

  Date: 05/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a damaged item today under order #***-2857302-0253063. Amazon expect me to return via *** and wait 60 days for a refund when an accommodation could be made due to the customer service failure where a refund is issued once *** tracking indicates that the item has been picked up. Unfortunately, I've had to sift through multiple layers of Amazon incompetence in an effort to get my issue rectified. I will be filing a dispute with my van as a result.

  Business Response

  Date: 04/23/2023

  Hello *******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the refund for the returned item  **** Wireless Portable PA Speaker System -1200W High Powered Bluetooth Compatible Indoor&Outdoor DJ Sound Stereo Loudspeaker wITH USB MP3 AUX 3.5mm.
  
  I apologize for the inconvenience that you have experienced in this case.
  
  Upon checking I see that refund of $200.61 has been issued to your original payment method on Friday, April 21, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

• Initial Complaint

  Date:04/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past 2 months, Amazon has send over a dozen orders via ***** which does not service my building as a rural address.. I have spent over 5 hours on the phone with amazon in the past month to re-order these items, and track my refunds while **** returns these items to Amazon. This takes weeks, and in some cases Amazon reduces my refund amount because it takes weeks for **** return the items which Amazon wrongfully sent via a carrier that does not service my building. The Aspen postmistress told me "some days we send back 200 amazon packages a day.. it's a problem Amazon refuses to address or fix". **** is not allowed to release the packaged to me, they legally do have to return the packages to Amazon because **** does not cover half the homes in Aspen.I have spent hours explaining this problem to *********** reps promise to escalate the issue, but I never hear back with a solution or resolution,. Tonight I waited 30 minutes for a "LEAD" to come to the phone. The LEAD either could not or would not understand the issue and kept saying "it's delayed". The delays and custom delivery arrangements I have had to make have cost me over $300 to date for these dozen items as I have to pay a store to receive my packages for me. I have spent hours on the phone trying to resolve this issue since it does not happen again. I am seeking compensation of my out of pocket costs as I do not believe the problem will be solved unless I seek compensation form Amazon for the cost of the problem they cause with most deliveries. Order 111-2719133-7166646 is the most expensive to fix as it will arrive after I leave my seasonal home and will have to pay a property manager and cleaning crew to drive (2 hours roundtrip, 4 hours total time) to accept and install this item in my absence at a cost of $140. Seeking compensation as 5 hours of phone calls have failed to resolve the issue.

  Business Response

  Date: 04/23/2023

  Hello ******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the delivery of your item Casper Sleep Comfy Mattress Topper, Queen and the delivery issues with the carrier ****.
  
  I apologize for the inconvenience that you have experienced in this case.
  
  Upon checking the **** tracking I see that the item is successfully delivered to you. Please reply back to this email if you have not receive the item.
  
  If you do not prefer to have **** as the carrier, the best option is to have it deprioritized. While deprioritizing **** doesn't eliminate it as the potential carrier for the customer's orders, it will lessen the likeliness of it being selected. With that said, we're unable to manually select a carrier to fulfill the customer's orders, as it is automatically selected during the ******************** phase of the order based on feasibility.
  
  Also please share the second order number which was shipped via **** and you had faced delivery issues.
  
  We look forward to hearing from you soon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap
  
  

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had tried to correct my digital kindle and books and had asked to remove my old books and kindle books by a report to digital services. Which I had published. The reason because I had changed bank accounts. The reason I wanted my digital kindle and books removed was because I did not receive any royalties payments this year. I am the author of these books, please have my digital kindle and books remove from the following.Beauty School Helper (kindle)***** the Movie (kindle)************************* (kindle)***** the Novel (kindle)Watch Dog of the Estate (kindle) and book Injustice on Women in the Society (Kindle) and book The Right to Be Informed (kindle) and book The Gamers (kindle) and book I had published some new books and the second day without warning my books were removed. Maybe they misunderstood me?

  Business Response

  Date: 05/03/2023

  On 5/3, a member of KDP's Executor Customer relations reached out to **************** to advise that we cannot assist with corrections of her books (removing them/republishing) as she has multiple KDP accounts that have been terminated for violating our guidelines. We've reviewed the terminations to ensure correct actions have been taken but are upholding the decision. 

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several items for use and the item stated it could be returned when ordered. I ended up finding that upon opening several of the protein shakes they were spoiled with curdled milk in them. I tried to get assistance from amazon support and they did not provide it. They told me i could not receive credit. Then they told me to send photos and provided an email with incorrect information which is causing me to waist more time. I want a full refund for the Premier Protein shakes that are bad. I have provided 5 emails and photos attached to them. The only thing I get is a reply asking for a hand written note with my name which makes no sense I don't know why this is occurring. They have the information I used my card on to purchase these and my prime account.

  Business Response

  Date: 04/23/2023

  Hello Namequa,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern that you received defective Premier Protein Shake 30g 1g Sugar 24 Vitamins Minerals Nutrients to Support Immune Health **** 12 Pack.
  
  I apologize for the inconvenience that you have experienced in this case. I've forwarded this feedback to the appropriate team for further review on it.
  
  I've issued a refund of $29.98 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

• Initial Complaint

  Date:04/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Amazon.com and paid extra to have my package shipped and delivered for Friday April 14th. One package did not arrive. I contacted customer service on Sunday April 16 and the agent told me they had refunded my order of $204USD. I checked my account today April 20th and nothing was in my account. I contacted customer service again and was told the refund was cancelled because of how it was shipped. I talked to a team lead and was told they cant issue a refund back to my original payment method but they can issue me a promotional credit of $204 and it would be reflected in my account. There is nothing showing in my account so I contacted customer service again and now they are saying they cannot issue a refund nor a promotional credit and nothing can be done for me.

  Business Response

  Date: 04/23/2023

  Hello ********,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the refund for the item that you didn't receive.
  
  While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.
  
  We look forward to hearing from you soon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 04/26/2023

  Hello,

   

  Attached I have provided screenshots with customer service where 3 people have confirmed I would receive a refund for my order. Then all of sudden when I went to confirm with another agent when I would receive my refund in the form of a promotional credit they said I am not getting it anymore.

   

  Order number 111-3727300-6682658

   

  ********

  Business Response

  Date: 04/29/2023

  Hello ,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the refund for the items that you didn't receive from Order ID: *******************.
  
  I apologies for the inconvenience that you have experienced in this case.
  
  Upon checking I see that all of the four shipments in this order has been marked as delivered to the Freight Forwarder. Hence we are unable to issue refund for this.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap