Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

56,976 total complaints in the last 3 years.
21,585 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the 3rd product in a row Amazon has sent me that is used. Why is it ok for your centers to send me used items and charge me brand new money for them. Now, I am inconvenienced in having to rerun these items at my own cost to get to the *** center as I have a job. ********** for me is not an option. I need someone to call me and tell me how to receive the refunds for all of my used items and reimbursement for traveling to return them. The first two products are iPad keyboards. The newest is medicine! Yes used medicine.
Business Response
Date: 04/22/2023
Hello ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the "EMUAID Max First Aid Ointment" from the order #***-3168312-4982648.

I've forwarded your feedback about the services to our inventory team for further improvements. I see that a refund of $68.53 has already been issued to the payment card April 20, 2023.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account Wrongfully Terminated & lost of musics files purchased.. Refund or reinstatement.
Business Response
Date: 05/29/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 25th May 2023.

Sincerely,

********
Amazon.com
Customer Answer
Date: 06/01/2023

Complaint: 19960070

I am rejecting this response because:I am owed over $2000 in music for false accusations. Refund me or reinstate me.

Sincerely,

******* Oyekwe
**********
Business Response
Date: 06/08/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 25th May 2023.

Sincerely,

*****
Amazon.com
Business Response
Date: 06/14/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.

Sincerely,

********
Amazon.com
Customer Answer
Date: 06/17/2023

Complaint: 19960070

I am rejecting this response because:

Sincerely,

******* Oyekwe
Initial Complaint
Date:04/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been blocked from reviewing the many products I purchase from Amazon. I have contacted customer service in the past years multiple times and am still unable to leave product reviews. Yet I still get emails asking me to review products. Also causing me to miss out on promos sellers send me asking for a 5-star review.
Business Response
Date: 04/23/2023
Hello *****,

Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:

-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.

To learn more about this policy, go to "Community Guidelines":
*****************************************************************************

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.
Initial Complaint
Date:04/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So 4/19/2023 i was charged from amazon to an account that wasnt linked in anyway to amazon i had autopay linked with a credit card not with my debit card which IS linked to my bank which would then be linked to cashapp. That said my cashapp somehow got charged in my cashapp i had a set $ amount to pay for my girlfriends rent while she is away. That money should have never been touched. I reached out to amazon and no one could assist me, they either hung up on me let the chat time out or just ignored me. I dont believe that it is correct that they didnt have consent or access to my cashapp account but somehow they were still able to charge it without my knowing. I want to know how they were able to get to said account how they can charge without any type of consent and how this is ethically correct
Business Response
Date: 04/22/2023
Hello *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and we're sorry to know about the inconvenience caused by the charge on your back up payment method.

As informed by our customer service representative, We were unable to charge your selected payment method for order #D01-8135665-5949031. To prevent cancellation of the subscription, the charge was applied to the backup payment method we have on file for you.

To manage your backup payment methods, visit your Amazon Wallet (*************************************), click "Manage backup payment method settings" and update your preferences.

Turning this feature off prevents orders and subscriptions from using a backup payment method and may cause service and delivery interruptions if your selected payment method fails.

Further, I see that a full refund has been issued for this order on April 20, 2023.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My ability to review products has been suspended. I have reached out to Amazon multiple times (following instructions that THEY set forth) and not received any response to my inquiry. This is a service that I pay for and would like a response. I wanted to contact amazon to see how I can get my review ability reinstated. I have reviewed products...and my mistake has been only reviewing products that I felt deserved good ratings. I didn't review things that didn't warrant 5 stars. Thank you for any information and help in this matter! I love amazon reviews and find them very beneficial. I would appreciate the opportunity to contribute in the future.Thank you for your consideration!
Business Response
Date: 05/03/2023
Hello,

Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.

To learn more about this policy, go to "Community Guidelines":
*****************************************************************************

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.

To contact us about this decision, please reply to this email.

The Amazon Review Moderation team
Customer Answer
Date: 05/04/2023

Complaint: 19959999

I am rejecting this response because: I'm unable to provide "evidence" that they asked for because they have removed all previous reviews.

Sincerely,

***********************
Initial Complaint
Date:04/20/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased ************* trough Amazon ******* Nov, 2022 and canceled it Feb 2023. For some reason I was charged 4 times each month. I talked to SLING on chat, and they said they will refund the money they overcharged. I got 2 refunds for Dec and 2 refunds for *** on 2/15/2023. I contacted SLING customer service again, and they told me they can not refund the rest of the money because this was one time "courtesy" refund. I said I do not understand how is this a curiously refund when they charged me 4 times for 1 service. They told me I have to call Amazon because that is where the service was purchased from. I contacted Amazon customer sevise, and they said I have to talk to SLING because they are the one that made the charges. I want 3 refunds for Nov, $20,00 each, 1 refund for Dec $40.00 and one refund for *** $40.00.
Business Response
Date: 04/29/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

They've reviewed your account thoroughly but they didn't find any charge for ******** Subscription. We request you to share the charge id for the charges.

A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment. Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:

***********************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 05/01/2023

Complaint: 19959963

The charges are on Amazon Pay:

NOV 2022
Order ID: ******************* $20.00
Order ID: ******************* $20.00
Order ID: ******************* $20.00
Order ID: ******************* $20.00

DEC 2022
Order ID: ******************* $40.00
Order ID: ******************* $40.00   refunded
Order ID: ******************* $40.00   refunded
Order ID: ******************* $40.00

Jan 2023
Order ID: ******************* $40.00
Order ID: ******************* $40.00   refunded
Order ID: ******************* $40.00   refunded
Order ID: ******************* $40.00

I should get refund for orders
Order ID: ******************* $20.00
Order ID: ******************* $20.00
Order ID: ******************* $20.00
Order ID: ******************* $40.00
Order ID: ******************* $40.00

Business Response
Date: 05/02/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern about the charges related to ******** on your Amazon Pay.

I've reached out to the Amazon Pay and they've confirmed that All ******** transactions have been refunded.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 05/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The refund by SLING was issued on 4/29, which was after the complaint was filed

Sincerely,

*************************
Initial Complaint
Date:04/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ring video doorbell-4 (2021) release, on (Friday) March 3, 2023 order # (111-9294318-2856240. The product was returned by ******* Store # **** on (Tuesday) April 4, 2023 at 6:21 p.m., from ******, ********** *****. Amazon in *********, ******** received the package on (Tuesday) April 11, 2023 at 11:00 p.m. The weight of this package was **** lbs. On my return tag it said to call Amazon, I called Amazon because their was no TRACKING # or return statue. I have called numerous times, takes to a couple supervisors about my return and refund. I was told that it will take 2 months, to open and check my package. They will not hold my refund until June 5, 2023, its not my fault that they fired a host of employees. I have been shopping online for years and now my five babies are grown I am a very valued paying customer on all my accounts. I want my refund ASAP as of yesterday and if I dont get it ASAP I will start a LAW SUIT in my *******************. In the future my family friends and myself will not purchase important items from Amazon anymore. Their company has went down and lacks good customer service. Thank You, in advance for your time. Ms. ********************* *************!
Business Response
Date: 04/24/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the refund for the order# ***-9294318-2856240 as you mentioned that you returned the item.

Based on the investigation, we are unable to process refund for the item now as the refund will be processed automatically within 60 days from the date the carrier got the return which is 6/6/23.

You can reach back out to **************** on 6/7/23 if you have not received an e-mail regarding the refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a combined dispute with Amazon customer service and policy practice that has continued for times that exceed a year. The concern is regarding Amazon returns. On April 14th I purchased a Dior Savauage colgone from Amazon and the item was not received in open condition. To amend potential confusion, I have a screenshot of the return policy listed for this item specifically, citing that within 30 days the item can be returned or replaced. After speaking to Amazon customer service, in typical ********************** customer service fashion, ********************** not only provided not viable solution but deferred this to a different department and completely misinterpreted and relayed an incorrect message to the "dedicated team" and now the dedicated team is refusing any solution because they have been misinformed from the beginning. The dedicated team has informed me of sending pictures of a damaged item when I NEVER said that any item was damaged but correctly identified the item as opened when received. This is not as simple as disputing the charge with Amazon, because Amazon customer service has many issues similar to this and I want this issue solved finally because my Amazon membership does not feel appreciated and Amazon is not honoring their own posted policy attached for each item. In addition to this issue is an issue that has persisted over a year regarding a ******* Robot Vacuum that also had a return refused. The item was damaged, and no matter how many videos and pictures have been sent to Amazon regarding this item, the dedicated team again provides misguided and no appropriate solution. Amazon advises me to contact my bank and my bank provides proof of this being incorrect. I would like to proceed further with Amazon providing an amendable solution in the future and abide by their outlined policy and to provide solution for this item, the ******* vacuum, issue that has been outstanding and this new issue regarding the cologne. Please advise arbitration if there's no solution.
Business Response
Date: 04/22/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the refund for the order# ***-8876633-7038646 as you mentioned that you received the item in damaged condition.

However based details shared by investigation team, there is no sign of damaged shown in photos shared by you.

Based on the investigation details we don't have option to issue any refund on this order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/27/2023

Complaint: 19959787

I am rejecting this response because: this is again not an indication of visible damage and I confirmed multiple times that the item was not operable and had software issues and this has been the issue consistently with Amazon relaying the same message with no solution. Please provide arbitration with the BBB to solve this complaint

Sincerely,

***********************
Initial Complaint
Date:04/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Team, I am writing to bring to your attention an issue I am currently facing with my Amazon seller account. On November 10, 2022, my account was disabled, despite having all the necessary legal documents to support my objections. I had been submitting objections on a daily basis for six months, yet they were continually rejected by Amazon. This is particularly frustrating for me, as I had 150 items in Amazon's FBA warehouse, worth approximately $3750, which have now been destroyed due to the prolonged delay in reactivating my account. The issue I am experiencing is related to my Amazon seller account, which was established under the name StarringCo. My name is *******************************, and I am the owner of BAKI BEKTAS LIMITED, a company established in *******. I sold a previous company named DORUKSAN DIS TICARET LTD.STI on March 24, 2022, and transferred all its rights, including the associated Amazon account named ********************** AU. The Amazon account, ********************** AU, was subsequently deactivated on July 28, 2022, due to a policy violation. However, my current account, StarringCo, has been disabled due to its association with the deactivated Export AU account. Despite having legal documentation proving the transfer of ownership, including notarized sales contracts issued by the state, Amazon has been unresponsive to my requests to reactivate my account. I would like to clarify that StarringCo is my only Amazon account, and I have no ties to the deactivated Export AU account. Even ********************** staff members have confirmed that my documentation is valid, yet my account remains disabled. This situation has caused significant disruption to my business operations, and I am seeking a resolution as soon as possible. I am confident that, with your assistance, justice can be served, and my account can be reactivated. I appreciate your attention to this matter and hope for a positive outcome I am 100% confident that my documents can resolve an issue legally. Please find attached documents
Business Response
Date: 05/01/2023
Hello,
We have reviewed your submission and are unable to reinstate your account at this time. Please refer to previous appeal communication for the account reinstatement process.
Thank you
Amazon Seller Performance
Customer Answer
Date: 05/01/2023

Complaint: 19959757

I am rejecting this response because: The owner of the Amazon account named ********************** AU is DORUKSAN DIS TICARET LTD.STI. I sold this company on 25 March 2022 in ********, ****** and the transfer proccess finished in 2 week. I transferred everything inside the company and that includes the amazon account. The ********************** team told Export AU to change all the information of the amazon account and I told the new owner. and changed. There is no identical information in Export AU and my account named StarringCo. I have attached the evidence. I want you to reinstate my Amazon account(StarringCo - *********************** I complied with all amazon policies and work with fba business model. I demand the price of my 100 pieces of product that you destroyed, which is the original Pokemon plush toy. I think my objections were rejected because this company transfer was made in ******. because when i talked to amazon ****** team they said all my documents are legal and valid. BBB team, I have presented you with evidence that amazon has victimized me and my company. I will share this grievance on my social media account with 5 million followers and also on *****************************************************
Initial Complaint
Date:04/20/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was closed after getting a free trial of Amazon Prime. My account was supposedly related to another account that was closed by Amazon. I had 45$ of gift card currency I got through ********* Rewards that I would like to use. Tell me what closed account my account was related to, or re-open my account.
Business Response
Date: 05/03/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
AG
Amazon.com

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