Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

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  Amazon.com

  1600 Worldwide Blvd Hebron, KY 41048-8640

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this bike from Amazon in March of 2022. In less than a year, the bike, upon getting on it, collapsed from underneath me. Upon it happening, we found that the bike was poorly welded and could have resulted in serious injury. On 4/13, i emailed the seller and received no response. I had several csr's from amazon reach out and they insisted on me waiting 48 hours. I contacted Amazon support on 4/18, it has been 48 hours. I am under a 18 month warranty on the bike. I contacted the manufacturer. No response whatsoever. At this point I am request full refund of $151.83. I have emailed ******************* and **************************************** Both of which have not responded back. The third party seller is Octopa World whom I am presuming has now gone *** and now the brand says N/A. I have waited over a week and have no received any sort of resolution whatsoever.

  Business Response

  Date: 04/25/2023

  Hello *******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had with your order of Exercise Bike-Indoor Cycling Stationary Bike.
  
  Upon checking this order, I found it was sold and fulfilled by a third party seller "Octopa World". Moreover, the order was purchased in March 2022. 
  
  Further, I checked the communication logs between your account and the seller. I found that you reached out to the seller to report the defect issue on May 20, 2022. The seller responded on the same day (May 20, 2022) with some troubleshooting to follow and they also requested for pictures of the broken threads on the pedal. We could not find your communication and response to the seller after they made request on May 20, 2022.
  
  The latest response from your account to the seller was on April 14, 2023 "Bike broke in less than a year. I would like a replacement of equal value if this bike is unavailable."
  
  Unfortunately, we're unable to assist with an A-Z guarantee claim on this order as it is beyond 90 days and too late. We're also unable to take an action on behalf of third party seller. 
  
  We request you to please contact the manufacturer of the item to receive warranty assistance.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to return a recent Amazon order,ORDER # ***-1888005-9009037- Ordered right size but it is not sized right and is too small. Still in packaging. Amazon wants me to print a label and send back by ***** I do not have a printer and do not have access to one. I called Amazon **************** to see if I could return with a code to the *** store like I always have done but the representative said that was not an option! I have always returned things with a code to a *** store. I need to return this and get my money back without having to buy a printer!

  Business Response

  Date: 04/23/2023

  Hello *****,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB Complaint and I'm sorry to learn about the issue that you experienced with the sizing of RBX Capri Legging for Women.
  
  I understand you'd like to drop off the return at *** store and for that, I've requested a new return label for you. Please follow the link below to print your mailing label:
  
  ******************************************************
  
  This page contains instructions on printing your label, preparing your package for return shipment, and finding the *** drop-off location nearest you.
  
  If you don't have a printer, you may want to ask a friend or family member to print this for you. Also, public libraries usually have computers and printers you can use--often free of charge. If you're unable to print the label, please write back to us to let us know:
  
  *************************************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/23/2023

   
  Complaint: 19965087
  
  I am rejecting this response because: As I mentioned in my complaint I do not have a printer!! I cannot go to a place to print this label and have no family to do so either.  

  I requested a CODE to scan at the *** Store!!!! Please send that.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/27/2023

  Hello *****,
  
  I'm ***** from Amazon.com.
  
  We created a ** Code you can provide to *** on your mobile phone. Follow the link below to view the ** Code and instructions for returning your order#***-1888005-9009037:
  
  ******************************************************
  
  Please follow the instructions listed on the mailing label page to return the item, and we'll send you an e-mail when your refund is processed. Once the carrier has received your item, it can take up to two weeks for us to receive and process your return. See our Returns pages for more details:
  
  **************************************************
  
  Regards,
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, I placed this order 111-8609064-9949806. It stated free shipping and free returns. I received the order on April 20 and the shoes did not fit. I started a return and to my surprise, the only option was to have *********** the product for $7.99 I contacted Amazon chat and was told that they know of the situation and just have ***********. This is wrong as Amazon deceived me in making a purchase based on an invoice contract and offered a different term as to return. I printed the label and plan to have *********** but want a full refund of the return as Amazon stated free returns. Thank you!

  Business Response

  Date: 04/23/2023

  Hello ********,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I understand your concern about the free returns on items that are sold and fulfilled by Amazon.com.
  
  Although we have multiple prepaid return drop off options which are free, we would like to confirm that *** return pickup method is chargeable. When you choose the shipping method for your return, return fees are calculated. Delivery addresses in the 50 ************* (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.
  
  If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees from your refund.
  
  For more information - ************************************************************************************
  
  In case if you're unhappy with the charges of *** return Pickup method, You can return items in the following ways:
  
  -Using drop off services at locations that are convenient for you
  -Using Heavy-Bulky return options, handled by a specialty carrier team
  -Using Locker, Locker+, and Amazon Hub Counter locations for small packages
  -Using a scanned QR code at designated returns locations to make label-free and package-free returns
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/23/2023

   
  Complaint: 19965042
  
  I am rejecting this response because:

  Hello *****, 

  Thank you for responding to my inquiry. Let me clarify: for this particular order, the ONLY option was to select *** Drop Off! Amazon did not provide any other option. I spent more than 30 minutes trying to open the chat to speak with ***************** The representative just told me that since it is the only option, I just have to choose it. This is an unacceptable response. After I filed this inquiry into Amazon practices, the other options became available. I already sent the package using a free option since all the options you listed here miraculously appeared. 

  I asked to be refunded - since I already sent it for free, this has been resolved. I would like Amazon to listen to customers when they reach out to them and try to find a solution. It appeared that the representative did not want to look into my request and just told me to use the only option given - as is. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped an order of laundry detergent and toilet paper to my daughter. Laundry detergent was received, toilet paper was not, even though it stated delivery. Delivery showed April 10. I contacted amazon after quite a bit of confusion of them reshipping to an incorrect address and refunding me for the wrong item, I finally was put in contact with someone who reshipped the toilet paper. Showing delivered again and not received. April 18th. This has been an ongoing problem for my orders and I cant seem to reach anyone at Amazon with enough authority to do anything about it other than refund and reship.Packages are being shipped to ********************************************************** Also please note, there are cameras on the porch and there has not been a delivery attempt to the address.

  Business Response

  Date: 04/23/2023

  Hello ****,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB Complaint and I'm sorry to learn about the negative delivery experience you've had. Its disappointing to hear the tracking showed delivered and the recipient did not receive the order.
  
  Upon checking the order, I found it was shipped by *** carrier and not by our very own Amazon logistics. If the carrier is Amazon Logistics, we can raise a high priority investigation to locate the package or to know the exact fault. In this case, we request you to please help us Order IDs of the purchases from the past which had the same exact issue via ***. We will initiate appropriate actions on your shipping preference with ***. 
  
  Upon checking your order, I found that a replacement order was created for Amazon Brand - Presto! 313 Sheet Mega Roll Toilet Paper, and a refund of $13.50 was issued for Tide Simply Liquid Laundry Detergent on  April 18, 2023.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2, 2023, I reached out to Amazon Fulfillment Services regarding a change to the brand name that I wanted for my two products that I wanted to sell on their marketplace. On April 2nd (same day), I received a response from someone that I would have to send my products to Amazon before they could make the change because I needed to have an active inventory. Fast forward to April 7th, when the product had been shipped and received by the *** warehouse. I contacted support again to ask for my brand name to be changed. This time, I was told by an associate that I would not be able to change the brand on an existing ASIN, and I would need to create a new ASIN to be able to do that. Seeing as I had already labeled and sent these products to the warehouse, I expressed frustration with their ruling on how it should be handled. All they said in return was that they were sorry, but that was their policy on updating brands. I am still unsatisfied with the resolution because I feel that I was misled into believing that they would be able to update my brand name after I sent product, but then they said otherwise. I feel that this exchange was very disorganized and that they did not treat me fairly as a customer, especially since it was their mistake that caused me to send product that now needs to be re-labeled to sell with the correct brand.

  Business Response

  Date: 04/23/2023

  Hello from Amazon.com,
  
  I understand this seller need assistance changing your brand name. However, we were unable to locate any seller accounts using the email address from which they have written, ************************ For security reasons please know that we are not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please ensure that all future contacts are sent from the email address used to register the seller account.

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19964925
  
  I am rejecting this response because:

  Per the comment on the response, my account was not traceable via the email provided (***********************). 
  
  The email under my account is:
  ***********************************************
  

  Sincerely,
  
  *****************************

  Business Response

  Date: 04/26/2023

  Hello from Amazon.com,

  For security reasons please know that we are not able to provide information or take action on any account unless contacted by the owner of that account through the registered email address. In the future, they would need to ensure that all future contacts are sent from the email address used to register the account.
  
  Having said that, I can provide the following information. Product Detail Page Rules prohibit the changing of brand names for any ASIN once created. If the brand is incorrect, the seller would need to create a new ASIN with a new product identifier.
  
  Product Detail Page Rules
  ********************************************************************************

   

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am ***********************************, the registered owner of the Amazon seller account, ******* and ******, which was deactivated for allegedly selling inauthentic items. My account has been deactivated for two years now. I had already informed them that the affected two (2) ASINs they had flagged had never generated sales, while the other ASIN that were flagged were drop shipped, which means we cannot provide a valid supply chain. We have repeatedly explained to them that because we drop ship our products, there are no invoices available if the item was never sold. Furthermore, we have already deleted our listings and will never relist the aforementioned products. No items were sent out to any buyer because no one purchased this. This can be seen on our seller accounts Manage Orders section. I have attached ALL of our business documentation to prove that we are the only person behind the account which CLEARLY shows no relation from the seller account, Shanti Supply.I have submitted several appeals and included evidence of future supplier invoices to demonstrate that all products will be sourced from legitimate suppliers and stored in our warehouse. Despite our efforts, Amazon has not responded to our appeals, even though we have cooperated with them throughout the process. We have conducted an internal evaluation of our account and have resolved all issues by sending appeals and supplier invoices. Consequently, we are submitting a complaint to request your help in drawing Amazon's attention to our appeal so they can review and hopefully release our funds and reinstate our US seller account. We look forward to your positive response, and thank you for your support in resolving this issue. If you have any questions, please do not hesitate to contact me.Sincerely,********************************* ********************* ************

  Business Response

  Date: 04/24/2023

  Hello,
  
  We have reviewed this sellers account and require more information to complete our review. 
  
  We have requested the necessary information from the seller via email on April 24, 2023. 
  
  Sincerely,

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bough a shark USED vacuum on amazon.com on February 19, 2023 for $248.67, ORDER # ***-0702772-6973019. The product arrived with missing parts, and looked very used with even dirt inside the bin, uncleaned. It did not have any attachments. Raised a complaint with amazon immediately upon arrival of the product. The missing parts never arrived. Found the vacuum did not have any suction, and it completely broke down within 5 mins of test use. Decided to return the product to amazon, and dropped it at **** When I checked the refund balance, $115 was debited and only $133 was returned. Called amazon 4 times for this matter with long waits and everytime they said will look into it and get back in 48 hours, but that never hapenned. And finally after so many tries, got an email that $115 will not be given back. Please note, this is already a used product that I bought.The deduction of $115 is not acceptable on a used product, that was not clean, did not work, had missing key parts and attachments. I want my money back for a useless product that was shipped to me.

  Business Response

  Date: 05/21/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the partial refund for the item Shark IZ462H Vertex Ultra Lightweight Cordless Stick Vacuum with DuoClean PowerFins, Crevice, Pet Multi-Tool.
  
  I apologize for the inconvenience that you have experienced in this case.
  
  Weve checked the order and found that the seller has responded stating that the returned unit was extensively used. Hence, we are unable to issue the remaining refund for this item.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 05/21/2023

   
  Complaint: 19964813
  
  I am rejecting this response because: my complaint is exactly what you stated and you are just repeating back. The unit that was sent to ** in the first place was very heavily used and a useless item. That is our complaint and you are repeating exact same words. We need full refund and can only accept that.
  
  Sincerely,
  
  ****** Chmarthy

• Initial Complaint

  Date:04/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is regarding an Amazon.com advertisement featuring health claims.Amazon, at a price of $19.99, advertises:2-Pack Organic Hemp Gummies Extra Strengthen, Extract Edible Hemp Candy Made in ***. The advertising states the following as attributes of the advertised product:Support overall health;Promoting a high quality rest at night; Feeling more refreshed;Improve your overall quality of daily life; Enhance productivity; Better memory; Natural ability to help brain work more efficiently;Improve attention to detail;Reduce Pain and Inflammation - Back and Joints - Muscle Spasm - Arthritis Chronic Pain; Depression; Better Sleep; Reduce Insomnia; Relieve Anxiety and Stress; Enhance Physical Vitality; Calm Your Nerves; Inner Peace;Be Energetic; Third Party Tested and Certified; Mood Balance - Relieve Anxiety and Stress - Enhance Physical Vitality - Calm your Nerves; Lower Blood Lipids; Balance Blood Pressure; Improve Heart Health; Promote Hair Growth; Improve ****************Aging;My complaint seeks Amazons substantiation of the above advertised claims based on Amazon providing competent and reliable scientific evidence to me and to BBB in support of these advertised claims.As a BBB Accredited Business, Amazon is pledged to comply with the BBB Code of Advertising, which includes the voluntary substantiation of advertised claims. I have not purchased the product. I am suspicious of the accuracy of the significant health claims advertised by Amazon. Therefore, based on its voluntary pledge to the BBB Code of Advertising, I request that Amazon either produce substantiation based on competent and reliable scientific evidence for its claims - or withdraw them.Thank you.I am attaching Amazon.com screen shots of the advertising claims referenced in my complaint.

  Business Response

  Date: 04/23/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding advertisement for  the 2-Pack Organic Hemp Gummies Extra Strengthen, Extract Edible Hemp Candy Made in ***.
  
  As we are only the retailer and the item is not manufactured by **, please reach out to the manufacture for any grievances or information related to this item.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There return policy changes like the wind. I bought a new phone item number ****. Returned the item to Amazon and I was told so many different things I not sure I will be able to get a refund.

  Business Response

  Date: 04/23/2023

  Hello ******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the refund for the returned item DOOGEE S99 (2023) Rugged Smartphone, 15GB+128GB Rugged Phone Unlocked, 108MP Triple Camera, 64MP Night Vision, 6.3".
  
  I apologize for the inconvenience that you have experienced in this case.
  
  A careful review of your account reflects that the correct information has already been provided.
  
  In most situations, returns will be processed by Amazon in 14 days. In some situations, it may take longer. In those situations where the return item is not processed in 14 days, we want to investigate the return to determine why it was not delivered/processed by our return center. In many instances, this additional time will allow our return center to find the item and process it.
  
  If you don't hear from our returns center by May 17, 2023, please write back so we can find out what happened.
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

• Initial Complaint

  Date:04/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/12/2023 $150 Purchased a bed frame from Amazon. I made sure to see that it was shipped by Amazon. It was also sold by Amazon. However Amazon marked it delivered (never received it) just to send a message a few days later saying it never arrived and is running late and I can request a refund. When I went to request a refund it's saying since Amazon chose to not fulfill the item but instead use a freight forwarder that they are not providing a refund. I am now disputing with my bank. If I'm not able to get a refund soon I will go to small claims court. This is the main reason why I stopped using Prime for a long time because of incompetence and lost packages. I am not taking the loss anymore for a billionaire. Amazon lost many packages. I had a driver (my old building uses lockboxes so it shows the building you go in) deliver my package to another building ie another person I lost $100. I ordered fire preparation kit list $200. I eventually cancelled Amazon and now with this new apartment it's the same thing they lost my bed and now I am sleeping on the floor $150 lost. I want my money. I am willing to show all proof of delivery person not going into building and messages of lost packages just to get my money back. This is not funny or cute. I'm tied. I'm not rich.

  Business Response

  Date: 05/21/2023

  Hello *******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the refund for the item ZINUS Van 16 Inch Metal Platform Bed Frame / Steel Slat Support. 
  
  I apologize for the inconvenience that you have experienced in this case.
  
  Upon checking I see that the refund of $124.85 has been issued to your original payment method on Friday, May 5, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap