Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,536 total complaints in the last 3 years.
21,507 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com order number: 113-7146791-5444265 I have had zero prior seller-related dispute issues in the years Ive had my account. One bad-actor seller complained and Amazon shadow-blocked me from commenting, asking questions, providing reviews/ratings, etc.A scammy seller ***************** formerly Tweaked Sports) is sending tracking numbers weeks before sending packages out, refunding customers with no warning after weeks, and then igoring their inquiries asking what happened.I did not intend to buy from this seller, but Amazon updated my cart without my noticing. I had zero interest in being jacked around by a bad seller to eventually be refunded. So, I asked them via message why tracking showed the package shipped when it wasnt, and told them to refund me if it hadnt been shipped. They ignored **** contacted Amazon to inform them the seller was ignoring inquiries and had a bunch of problems related to unshipped orders/unannounced refunds. Amazon was unhelpful, per usual. They claimed the item couldnt be cancelled as it had already been shipped...Which is exactly why the seller is faking the shipping date to make it impossble to cancel.So, I looked up the seller outside of Amazon and found other scammy activity from them. I then notified the seller that Id be forwarding the info to Amazon for their ignoring my inquiries about my order. The seller never responded with info about my order but did tell me theyd be reporting me to Amazon for harrassment. What great customer service.The scammy seller has not be affected at all, and keeps on s******* Amazon customers. Amazon lets the scammy seller keep selling unimpeeded while striking out all the buyer complaints just because a flaw in the **** tracking system allows the seller to make it look like theyve sent a package when they havent.Amazon makes it nearly impossible to inform them of systemic platform issues like this. Their CSRs have no interest/infrastructure for handling such complaints.
Business Response
Date: 04/25/2023
Hello *********,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with item you purchased from Amazon.

I'd like to inform that, whenever they place an order with the seller on our website the funds will be directly sent to that seller and they will take care of the complete responsibility and processing of the order.

I've forwarded your comments to our investigations team to investigate further. While in most cases we aren't able to share the results of an internal investigation.

To help you further, I've submitted an A-to-z Guarantee claim on your behalf.

Processing should complete within one week of the date the claim was submitted. If approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase. You can see the most current status of your claim at the link below:

*************************************************************************************

Information about A-to-z Guarantee claims, including processing times, can be found here:

***************************************************

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:04/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!I am reaching out to you regarding the issue with Amazon. They made a mistake that cost me $5153.27. The issue concerns the shipment FBA 16LC8PRQC.Amazon's system independently generated and selected a warehouse where they could accept the goods. I did not participate in the election. Amazon only makes this. Shipment FBA16LC8PRQC was created in the same way as all our previous FCL shipments. The shipment was delivered to the fulfillment center ****. Amazon scheduled the appointment date on April 22, 2022, when our container arrived at the port. But we did not receive any update from Amazon till April 30, 2022. All of our emails were ignored.When Amazon received a shipment, they managed to check and accept 830 units, and after that, they refused. My items have all of the necessary QR codes for Transparency enrolled inventory. I gave them all the codes as confirmation that the problem was not theirs. Every time I get a new rejection reason. Due to their mistake, I lost money, Amazon ignored me, I paid money for containers, transported goods. The Amazon system independently selected the warehouse to which I had to deliver the product. I have all the necessary evidence and documents to prove it. When Amazon requested them, I immediately sent them but was rejected with a new reason.I kindly ask you to review my case in detail and reimburse $5153.27. This amount includes the following extra costs, which I sent Amazon earlier.Respectfully,*******************
Business Response
Date: 04/25/2023
Greetings from Amazon,

Thank you for your patience while we reviewed your request regarding shipment FBA16LC8PRQC.

Upon investigation, we found that this shipment was created and expected to arrive at ****. On April 22, 2022 the Transparency settings in your Seller Central account were updated to include ASIN: B07HD8B9SP. As such, all in-bounded inventory for this ASIN must contain the required Transparency labels. Upon arrival to ****, it was found that the units sent with your shipment did not have the required Transparency labeling. As **** is a stowing facility, they are unable to label inventory, and thus the freight was refused in accordance with Amazon policies and returned to you.

Per policy: All units for a Transparency-enrolled product must have bar codes on the packaging. Inventory will only be accepted if Transparency codes are scanned on every unit. Units that arrive without the required labeling may be moved to 'Defective', or refused by the fulfillment center.

We understand this inventory was re-inbounded on shipments FBA16PH89Q54 and FBA16PHBP75T, and that the inventory sent with these shipments was relabeled with the required Transparency labeling. These units have been added to your inventory, and made available for sale.

As the initial shipment (FBA16LC8PRQC) arrived with defects resulting in the refusal of the freight, these shipments are ineligible for reimbursement.

We appreciate your understanding, thank you.
Customer Answer
Date: 04/27/2023

Complaint: 19972566

I am rejecting this response because: Amazon have referred several times to Transparency Codes or their incorrectness. So I would like to provide evidence that the Transparency Codes, on my part, were correct and in compliance with all requirements. In addition, I will provide documents confirming my point and proving the authenticity of the Transparency codes.
The thing is that we ordered an inspection from HQTS Supervisor for our container. I attached a file from them. You may check Transparency Codes for my items, scan QR-codes and find them in the file I enclosed to this appeal. If you scan them, Amazon will get a digital code from the list we received from the Transparency Team. My items have all of the necessary QR codes for Transparency enrolled inventory.
When Amazon received a shipment, they managed to check and accept 830 units, and after that, they refused. So Amazon`s response regarding transparency codes is not relevant to this issue.
I have all the codes and documentary evidence of each stage of delivery and inspection of the product. In this case, I have repeatedly provided you with images of the Transparency Codes.
I kindly ask you to check this case and the attached documents carefully.

Sincerely,

*******************
Business Response
Date: 04/30/2023
No images of the transparency codes were provided by the seller as suggested in their previous response.
Our specialized team of investigators found this shipment ineligible for reimbursement due to the change in transparency settings. We were only able to receive the units that were scanned in prior to the seller changing their settings. Once the setting was changed, the rest of the shipment had to be refused.
As **** is a stowing facility, they are unable to label inventory, and thus the freight was refused in accordance with Amazon policies and returned to the seller.

We understand this inventory was re-inbounded on shipments FBA16PH89Q54 and FBA16PHBP75T, and that the inventory sent with these shipments was relabeled with the required Transparency labeling. These units have been added to the sellers inventory, and made available for sale.
At this time, there is no Amazon-faulted error that would require reimbursement.
Customer Answer
Date: 05/04/2023

Complaint: 19972566

I am rejecting this response because: Your refusal is based on incorrect Transparency codes.

The thing is that we ordered an inspection from HQTS Supervisor for our container. I attached a file from them. You may check Transparency Codes for my items, scan QR-codes and find them in the file I enclosed to this appeal. If you scan them, you will get a digital code from the list we received from the Transparency Team. My items have all of the necessary QR codes for Transparency enrolled inventory.

When Amazon received a shipment, they managed to check and accept 830 units, and after that, they refused. So your response regarding transparency codes is not relevant to this issue.

I have all the codes and documentary evidence of each stage of delivery and inspection of the product. In this case, I have repeatedly provided you with images of the Transparency Codes.

Sincerely,

*******************
Business Response
Date: 05/04/2023
Hello from amazon.com,
Upon reinvestigation, we found that this shipment was created and expected to arrive at ****. On April 22, 2022, the Transparency settings in your Seller Central account were updated to include ASIN: B07HD8B9SP. As such, all in-bounded inventory for this ASIN must contain the required Transparency labels. Upon arrival to ****, it was found that the units sent with your shipment did not have the required Transparency labeling. As **** is a stowing facility, they are unable to label inventory, and thus the freight was refused in accordance with Amazon policies and returned to you.
Per policy: All units for a Transparency-enrolled product must have bar codes on the packaging. Inventory will only be accepted if Transparency codes are scanned on every unit. Units that arrive without the required labeling may be moved to 'Defective', or refused by the fulfillment center.

We understand this inventory was re-inbounded on shipments FBA16PH89Q54 and FBA16PHBP75T, and that the inventory sent with these shipments was
relabeled with the required Transparency labeling. These units have been added to your inventory, and made available for sale.

As the initial shipment (FBA16LC8PRQC) arrived with defects resulting in the refusal of the freight, these shipments are ineligible for
reimbursement.
Initial Complaint
Date:04/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered something that didnt work out. I returned it, per *** the return was received by amazon 2/24/23. I received and email weeks later saying I was going to be recharged as Amazon had not received the return. I chatted with customer service who told me to disregard the email as the return had been received. After that I was in fact recharged. I chatted twice, twice they said they processed the refund but it never came. On the third, now actually 4th chat they said I need to fill out an incident report, even thought the tracking clearly shows amazon received the return. Fine I fill it out and send it, no response, I send it again four days later, no response. I open a 5th chat, they escalate it, I receive an email telling me I had the wrong shipping date and shipping method on my form. First of all no I didnt but second, if you have this info already WHY AM I FILLING IT OUT ON A FORM??? I have spend thousands of dollars at amazon and they are holding my $20 hostage like its 20 million! Give me my money back!
Business Response
Date: 04/24/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-6744422-9413851 return.

I've reviewed the details of the order and see that the retro charge on the item was successfully refunded on April 23, 2023 back to your payment method.

You'll see this refund to your card in the next 3-5 business days.

You can view the status of your refund in Your Account here: ***********************************************************************************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought gift card with gift card, apparently this triggers a fraud check on a 15 year old account. Now all my ******************** with Amazon are useless. I have been a customer of ******************** for about 15 years and I cannot get my account unlocked. I have been in good standing with the company and have never had any problems with the company. I currently have an amazon store card which is now useless. I will go to the competitors chewy.com and ******** if the account is not reactivated. I will also refuse to pay the remainder of my bill until such a time where I can access my account and continue using your prime services which I really enjoy using. Please resolve this issue as soon as possible.
Business Response
Date: 04/26/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We will also not be able to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 04/26.
Sincerely,
Ann
Amazon.com
Initial Complaint
Date:04/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THE AMAZON DELIVERY DRIVER DIDN'T FEEL LIKE DOING HER JOB AND SHE DELIVERED SOMEONE ELSES PACKAGE TO MY APARTMENT IN AN ENTIRELY DIFFERENT BUILDING!! I DIDN'T EVEN KNOW THE PACKAGE WAS OUTSIDE MY FRONT DOOR UNTIL I WENT TO GO WATER MY PLANTS AT 945PM ON 4/22/2023. THE PACKAGE WAS SUPPOSED TO GO TO 520 COLLEGE DRIVE #*** IT CAME TO MY ADDRESS WHICH IS *****************. I TRIED TO CALL AMAZON TO COME PICK IT UP WHEN I DISCOVERED IT THAT NIGHT BUT NO PHONE NUMBERS EXIST SPEAK TO CUSTOMER SERVICE! I WAS GOING TO DROP IT OFF AT AN AMAZON LOCKER BUT THERE ARE NO SLOTS!! I ALMOST THREW THE PACKAGE AWAY BECAUSE THAT'S NOT MY PROBLEM IT CAME TO THE WRONG ADDRESS BECAUSE THE DELIVER WOMAN DIDN'T FEEL LIKE DOING HER JOB AND FINDING THE CORRECT APARTMENT! IT'S ALSO NOT MY JOB TO GO LOOKING FOR THE PERSON IT WAS ADRESSED TO!!!! THE CUSTOMER CAME LOOKING FOR THEIR PACKAGE AT MY APARTMENT TODAY 4/23/2023!!! I DON'T WANT STRANGERS COMING TO MY HOUSE BECAUSE AMAZON TOLD THEM THEY LEFT IT AT MY HOUSE WHICH IS THE WRONG ADDRESS!!! WHAT IF SOMEONE HAD STOLEN THE PACKAGE BEFORE I FOUND IT??!! WHAT IF THE PERSON WHO CAME TO MY HOUSE DIDN'T BELIEVE I DIDN'T HAVE IT??!!! PEOPLE ARE CRAZY THESE DAYS THEY WILL KILL YOU OVER THE DUMBEST AND MOST RIDICULOUS THINGS EVEN IF ITS NOT YOUR FAULT!!! **** IF THIS HAPPENS AGAIN I ********************************** **** TELL THE DRIVER TO LOOK FOR ANOTHER JOB IF SHE CANT DELIVER TO THE RIGHT/CORRECT ADDRESS!! SHE JUST DROPPED IT OFF AND TOOK A PICTURE AND LEFT!! SHE "KNEW" IT WASN'T THE RIGHT ADDRESS I HAVE IT ALL ON CAMERA!!!! SHE NEEDS A NEW JOB!!!
Business Response
Date: 04/24/2023
Hello *********,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the incorrect delivery of the order to your address.

I've reviewed the details of the package with the information provided in your complaint and escalated the issue internally to prevent something like this from recurring - I know they'll want to hear about your experience.

We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/25/2023

Better Business Bureau:

PLEASE MAKE SURE IT DOESNT EVER HAPPEN AGAINGET DRIVERS WHO DO THEIR JOB CORRECTLY!! I DONT WANT STRANGERS COMING TO MY HOUSE LOOKING FOR THEIR PACKAGE BECAUSE THE DRIVER DIDNT DO THEIR JOB AND DELIVER THE PACKAGE TO THE CORRECT ADDRESS BUT TO A COMPLETELY WRONG ADDRESS AND APARTMENT NUMBER! IM NOT TRYING TI GET SHOT AND KILLED OVER A WRONG DELIVERY!! I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,

*************************
Initial Complaint
Date:04/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-5460657-5081013 Order date 4/8/23 Order total $139.41 I ordered a hammer drill from amazon.com and what was received was someone's old drill. It has confirmed by *** tracking that Amazon has received the item back but still has not issued my refund and told me it could take up to 2 weeks. It was their error. I have spoken with numerous agents and supervisors with no resolution
Business Response
Date: 04/24/2023
Hello *******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you have received used item in the order #***-5460657-5081013 and have returned the item for a refund. I'm sorry for any inconvenience caused with this.

I've reviewed the details of the order and see that the item ordered is "Used - VeryGood" with our Amazon Warehouse with the note: Small cosmetic damage on top, front or side of the item. Item may not come in original packaging.

Further, with regards to the return, Once the carrier has received your return package, please allow up to 30 days for your return to be processed and to receive your refund.

If you don't hear from our ************** by May 15, 2023 please write back so we can find out what happened.

Before the item is received and return processed, a refund can't be processed on the order.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Team,I have ordered a phone mount from Amazon on 03/29/2023 with order number as # ***-4721685-4243468. I have been contacting Amazon associates to cancel this order and refund me the money. Seller is not responding from last 20 days and an amazon associate on Thursday told that she filed a-z claim and I will get my refund back in 2-3 business days and today I contacted them for refund status asscoate named ********* informed me that no claim was filed and looks like they were fooling me from last ***** days and doing drama of contacting seller and cancel the order. Please file a legal case for providing wrong information and kept fooling me from last 20 days. And its been traumatic situation where they are not refunding my money and keep fooling me.
Business Response
Date: 04/24/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-4721685-4243468 placed with liaoyaxinbemei, a seller on our website.

I've reviewed the details of the order and see that the seller has already shipped out the order for delivery to get the item delivered by May 9, 2023 as scheduled.

As you wish to cancel the order, I request you to please return the item back to the seller once delivered for a refund. You can arrange a return through the ********************* (**************************************). The ********************* walks you through the return process and automatically contacts the seller on your behalf.

To learn more about the seller's return options, click the "seller profile" link from the Return items page.

You can also learn more about seller returns by visiting our Help pages:

*****************************************************************************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/24/2023

Complaint: 19972179

I am rejecting this response because:

Sincerely,

***************************
Customer Answer
Date: 05/10/2023
Dear Team, I have ordered an item from amazon and last time also I raised complaint with BBB and amazon responded saying they will refund money back if it is not delivered till 9th may and order number is 111-4721685-4243468 please help me to get my refund asap. Thanks Rohit

Refund
Business Response
Date: 05/14/2023
Hello ******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-4721685-4243468 placed with 'liaoyaxinbemei', a seller on our website.

As the order isn't delivered as scheduled, to help you with this, I've filed an A-to-Z Guarantee Claim on the order and the claim was approved on the order. You will see the full refund of $3.24 credited back to your payment method within the next 3-5 business days.

You can view the status of your refund in Your Account here: ***********************************************************************************

Further, I see that an amount of total $25 promotional credit was issued to your account for any inconvenience caused with the order.

I hope this helps. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:04/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased an ********************** ******************* Table (order 112-4490282-6442655) and an ************************ Faux ****************** Sleeper (order 112-4213152-3105051).The coffee table arrived with some minor damage.The sleeper sofa:(1) Was rescheduled by the delivery company several times without notice and we had to move an event because of it. We ordered the particular item from Amazon because of the expected delivery.(2) The delivery team did not have the proper equipment for delivery. This includes tools to installation and this includes a hand truck. Without the hand truck, they could not get the sofa from the truck to the house without ROLLING THE **** ACROSS OUR LAWN. I had to assist them (even though I am injured) and there was minor damage to the sofa while it was ROLLED ACCROSS OUR LAWN!!We contacted Amazon to either get the items replaced with a minor price adjustment or a major price adjustment. They said they could not help me, which does not seem realistic.
Business Response
Date: 04/24/2023
Hello ******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the orders #***-4490282-6442655 and #***-4213152-3105051.

I've reviewed the details of the orders and the account and confirm that the information provided by our support team is correct.

In this case, if you wish to have the orders refunded, I request you to return the items before the return window on the items expires.

You can return most items sold and fulfilled by Amazon.com in new condition with all original packaging and accessories within 30 days of delivery for a full refund.

Our ********************* guides you through the process and gives you options for a return mailing label:

*************************************

You can find more information about returns, including return shipping costs and methods, on our help pages here:

******************************************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/24/2023

Complaint: 19971840

I am rejecting this response because:
We cannot go without the furniture. We removed furniture in preparation for this furniture AND we have an upcoming family function and cannot risk not having the furniture redelivered in time. Why would you put your customer through that because of your delivery issues?

We either need (1) replacement furniture that is delivered as this furniture is picked up for exchange or (2) substantial refund to compensate. Those are the only 2 reasonable resolutions.
Sincerely,

***************************
Initial Complaint
Date:04/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Latly I have not been getting my all my groceries from Amazon. If you look at my account just these past two months. March and April. It come up too 200 hundred dollars. When I put my order in its there, then that day customers service refresh the page and it looks like I didn't even place the order , it was deleted and I still pay that same price.They don't like caring water and I live on the first floor . I usually caring the items . Bet the delivery driver give me what they want. All I want is my groceries and not play around customers service. They put me on hold and refund be between seven and ten days. I now have to ask for acount balance or gift to put my get my money back Also last week a amazon truck employee past while I'm waiting for him. If I don't wave or chase the truck down the street I don't get my orders. From Amazon delivery truck.Thank you for hearing me and something have to change. Now I can't track my items they which is a big problem. Thank you .************************* ******************* ************
Business Response
Date: 04/26/2023
Hello Phebbie,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with the delivery experience you had with our delivery partners and rest assured that this is not the kind of service we want to provide our Prime customers. Fast, easy shipping and dependable delivery is something that we pride ourselves on at Amazon. I've passed your feedback along to the appropriate team for review.

With regards to the orders placed that were cancelled, I see the recent orders were cancelled due the multiple payment declines on the orders. If you are referring to any particular order, I request you to kindly write back to us with the order details so that we can review and assist further.

The canceled orders will appear in the Canceled Orders section of Your Orders (*************************************).

Further, We're unable to determine why your bank declined our attempt to charge your card. A charge can fail for many reasons, here are some things to check:

- Have you entered the credit card number correctly, without any transposed digits?
- Have you entered the correct expiration date? Has the date expired?
- Have you entered the billing address and phone number that match those associated with your credit card?
- Have you exceeded your credit limit?
- Has your credit card recently been reissued with a different credit card number and/or expiration date?

You may want to contact your issuing bank to ask about their restrictions regarding electronic or Internet purchases. If the card has been updated, we'll need that information.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
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I am writing to file a complaint regarding the closure of my Amazon account. I was informed that my account was closed due to requesting too many refunds. However, I feel that this decision is unfair as I live in an unsafe neighborhood and have received several damaged or defective items.As a result of my living situation, I have been forced to request refunds for items that were either lost or missing. I understand that this may have raised a red flag for Amazon, but I assure you that my requests for refunds were legitimate.Furthermore, I was disappointed to discover that a second account I created right after the closure of my initial account was also closed. This has been a major inconvenience for me, as I have lost access to my account history and my ability to purchase items from Amazon.I kindly request that you reconsider the decision to close my account and take into account my living situation and the circumstances that led to my requests for refunds. I value my relationship with Amazon and would like to continue using your services in the future.Thank you for your time and attention to this matter.
Business Response
Date: 05/24/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 20 April, 2023.

Sincerely,

****
Amazon.com

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