Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Amazon.com has 122 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon.com

  P.O. Box 0823-03411 Atlanta, GA 30310

• 

  Amazon.com

  PO Box 81226 Seattle, WA 98108-1300

  
• 

  Amazon.com

  PO Box 81226 Seattle, WA 98108-1300

  
• 

  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2, 2023, I reached out to Amazon Fulfillment Services regarding a change to the brand name that I wanted for my two products that I wanted to sell on their marketplace. On April 2nd (same day), I received a response from someone that I would have to send my products to Amazon before they could make the change because I needed to have an active inventory. Fast forward to April 7th, when the product had been shipped and received by the *** warehouse. I contacted support again to ask for my brand name to be changed. This time, I was told by an associate that I would not be able to change the brand on an existing ASIN, and I would need to create a new ASIN to be able to do that. Seeing as I had already labeled and sent these products to the warehouse, I expressed frustration with their ruling on how it should be handled. All they said in return was that they were sorry, but that was their policy on updating brands. I am still unsatisfied with the resolution because I feel that I was misled into believing that they would be able to update my brand name after I sent product, but then they said otherwise. I feel that this exchange was very disorganized and that they did not treat me fairly as a customer, especially since it was their mistake that caused me to send product that now needs to be re-labeled to sell with the correct brand.

  Business Response

  Date: 04/23/2023

  Hello from Amazon.com,
  
  I understand this seller need assistance changing your brand name. However, we were unable to locate any seller accounts using the email address from which they have written, ************************ For security reasons please know that we are not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please ensure that all future contacts are sent from the email address used to register the seller account.

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19964925
  
  I am rejecting this response because:

  Per the comment on the response, my account was not traceable via the email provided (***********************). 
  
  The email under my account is:
  ***********************************************
  

  Sincerely,
  
  *****************************

  Business Response

  Date: 04/26/2023

  Hello from Amazon.com,

  For security reasons please know that we are not able to provide information or take action on any account unless contacted by the owner of that account through the registered email address. In the future, they would need to ensure that all future contacts are sent from the email address used to register the account.
  
  Having said that, I can provide the following information. Product Detail Page Rules prohibit the changing of brand names for any ASIN once created. If the brand is incorrect, the seller would need to create a new ASIN with a new product identifier.
  
  Product Detail Page Rules
  ********************************************************************************

   

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am ***********************************, the registered owner of the Amazon seller account, ******* and ******, which was deactivated for allegedly selling inauthentic items. My account has been deactivated for two years now. I had already informed them that the affected two (2) ASINs they had flagged had never generated sales, while the other ASIN that were flagged were drop shipped, which means we cannot provide a valid supply chain. We have repeatedly explained to them that because we drop ship our products, there are no invoices available if the item was never sold. Furthermore, we have already deleted our listings and will never relist the aforementioned products. No items were sent out to any buyer because no one purchased this. This can be seen on our seller accounts Manage Orders section. I have attached ALL of our business documentation to prove that we are the only person behind the account which CLEARLY shows no relation from the seller account, Shanti Supply.I have submitted several appeals and included evidence of future supplier invoices to demonstrate that all products will be sourced from legitimate suppliers and stored in our warehouse. Despite our efforts, Amazon has not responded to our appeals, even though we have cooperated with them throughout the process. We have conducted an internal evaluation of our account and have resolved all issues by sending appeals and supplier invoices. Consequently, we are submitting a complaint to request your help in drawing Amazon's attention to our appeal so they can review and hopefully release our funds and reinstate our US seller account. We look forward to your positive response, and thank you for your support in resolving this issue. If you have any questions, please do not hesitate to contact me.Sincerely,********************************* ********************* ************

  Business Response

  Date: 04/24/2023

  Hello,
  
  We have reviewed this sellers account and require more information to complete our review. 
  
  We have requested the necessary information from the seller via email on April 24, 2023. 
  
  Sincerely,

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bough a shark USED vacuum on amazon.com on February 19, 2023 for $248.67, ORDER # ***-0702772-6973019. The product arrived with missing parts, and looked very used with even dirt inside the bin, uncleaned. It did not have any attachments. Raised a complaint with amazon immediately upon arrival of the product. The missing parts never arrived. Found the vacuum did not have any suction, and it completely broke down within 5 mins of test use. Decided to return the product to amazon, and dropped it at **** When I checked the refund balance, $115 was debited and only $133 was returned. Called amazon 4 times for this matter with long waits and everytime they said will look into it and get back in 48 hours, but that never hapenned. And finally after so many tries, got an email that $115 will not be given back. Please note, this is already a used product that I bought.The deduction of $115 is not acceptable on a used product, that was not clean, did not work, had missing key parts and attachments. I want my money back for a useless product that was shipped to me.

  Business Response

  Date: 05/21/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the partial refund for the item Shark IZ462H Vertex Ultra Lightweight Cordless Stick Vacuum with DuoClean PowerFins, Crevice, Pet Multi-Tool.
  
  I apologize for the inconvenience that you have experienced in this case.
  
  Weve checked the order and found that the seller has responded stating that the returned unit was extensively used. Hence, we are unable to issue the remaining refund for this item.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 05/21/2023

   
  Complaint: 19964813
  
  I am rejecting this response because: my complaint is exactly what you stated and you are just repeating back. The unit that was sent to ** in the first place was very heavily used and a useless item. That is our complaint and you are repeating exact same words. We need full refund and can only accept that.
  
  Sincerely,
  
  ****** Chmarthy

• Initial Complaint

  Date:04/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is regarding an Amazon.com advertisement featuring health claims.Amazon, at a price of $19.99, advertises:2-Pack Organic Hemp Gummies Extra Strengthen, Extract Edible Hemp Candy Made in ***. The advertising states the following as attributes of the advertised product:Support overall health;Promoting a high quality rest at night; Feeling more refreshed;Improve your overall quality of daily life; Enhance productivity; Better memory; Natural ability to help brain work more efficiently;Improve attention to detail;Reduce Pain and Inflammation - Back and Joints - Muscle Spasm - Arthritis Chronic Pain; Depression; Better Sleep; Reduce Insomnia; Relieve Anxiety and Stress; Enhance Physical Vitality; Calm Your Nerves; Inner Peace;Be Energetic; Third Party Tested and Certified; Mood Balance - Relieve Anxiety and Stress - Enhance Physical Vitality - Calm your Nerves; Lower Blood Lipids; Balance Blood Pressure; Improve Heart Health; Promote Hair Growth; Improve ****************Aging;My complaint seeks Amazons substantiation of the above advertised claims based on Amazon providing competent and reliable scientific evidence to me and to BBB in support of these advertised claims.As a BBB Accredited Business, Amazon is pledged to comply with the BBB Code of Advertising, which includes the voluntary substantiation of advertised claims. I have not purchased the product. I am suspicious of the accuracy of the significant health claims advertised by Amazon. Therefore, based on its voluntary pledge to the BBB Code of Advertising, I request that Amazon either produce substantiation based on competent and reliable scientific evidence for its claims - or withdraw them.Thank you.I am attaching Amazon.com screen shots of the advertising claims referenced in my complaint.

  Business Response

  Date: 04/23/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding advertisement for  the 2-Pack Organic Hemp Gummies Extra Strengthen, Extract Edible Hemp Candy Made in ***.
  
  As we are only the retailer and the item is not manufactured by **, please reach out to the manufacture for any grievances or information related to this item.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There return policy changes like the wind. I bought a new phone item number ****. Returned the item to Amazon and I was told so many different things I not sure I will be able to get a refund.

  Business Response

  Date: 04/23/2023

  Hello ******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the refund for the returned item DOOGEE S99 (2023) Rugged Smartphone, 15GB+128GB Rugged Phone Unlocked, 108MP Triple Camera, 64MP Night Vision, 6.3".
  
  I apologize for the inconvenience that you have experienced in this case.
  
  A careful review of your account reflects that the correct information has already been provided.
  
  In most situations, returns will be processed by Amazon in 14 days. In some situations, it may take longer. In those situations where the return item is not processed in 14 days, we want to investigate the return to determine why it was not delivered/processed by our return center. In many instances, this additional time will allow our return center to find the item and process it.
  
  If you don't hear from our returns center by May 17, 2023, please write back so we can find out what happened.
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

• Initial Complaint

  Date:04/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/12/2023 $150 Purchased a bed frame from Amazon. I made sure to see that it was shipped by Amazon. It was also sold by Amazon. However Amazon marked it delivered (never received it) just to send a message a few days later saying it never arrived and is running late and I can request a refund. When I went to request a refund it's saying since Amazon chose to not fulfill the item but instead use a freight forwarder that they are not providing a refund. I am now disputing with my bank. If I'm not able to get a refund soon I will go to small claims court. This is the main reason why I stopped using Prime for a long time because of incompetence and lost packages. I am not taking the loss anymore for a billionaire. Amazon lost many packages. I had a driver (my old building uses lockboxes so it shows the building you go in) deliver my package to another building ie another person I lost $100. I ordered fire preparation kit list $200. I eventually cancelled Amazon and now with this new apartment it's the same thing they lost my bed and now I am sleeping on the floor $150 lost. I want my money. I am willing to show all proof of delivery person not going into building and messages of lost packages just to get my money back. This is not funny or cute. I'm tied. I'm not rich.

  Business Response

  Date: 05/21/2023

  Hello *******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the refund for the item ZINUS Van 16 Inch Metal Platform Bed Frame / Steel Slat Support. 
  
  I apologize for the inconvenience that you have experienced in this case.
  
  Upon checking I see that the refund of $124.85 has been issued to your original payment method on Friday, May 5, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap
  
  

• Initial Complaint

  Date:04/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8, 2023 I ordered a Keyluv King **** bed frame from Amazon.com. I was told the item would be delivered by April 4th. I never received tracking information. Then I was told to wait until the 12th. Still no delivery. Then I was told via email that the seller is no longer associated with Amazon and to wait until the 18th the item may still arrive and if it did not, a full refund would be issued. The price of the item was ******... add ***** tax and the complete total was ****** USD. **************** has given me the run around long enough. It is now the 20th and I haven't heard back from customer service via email like I was told on the 9th.The email address associated with my amazon.com account is *******************

  Business Response

  Date: 06/06/2023

  Hello,
  
  I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. 

  We received your email about the credit card dispute you filed on Order 111-7007494-1165866.
  
  To correct this problem, we have asked your card issuer to close the dispute in your favor.
  
  You should have received a refund of USD ****** on your credit card .
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  *****

  Customer Answer

  Date: 06/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account that was banned:************************************** Dear Better Business Bureau,I am writing to file a complaint against Amazon for unjustly banning my Amazon account after making a return. I returned a defective item as per Amazon's return process, but my account was banned shortly after with no warning or opportunity to address any alleged violation.I have been a loyal and responsible Amazon customer for years and have never abused **********************'s return policy. I order many of my items from Amazon and only return the ones that don't fit the description or arrive damaged. My account ban has caused me inconvenience and loss of access to my Amazon Prime membership, gift card balance, and order history.I have contacted Amazon's customer service multiple times with no satisfactory response. I request a thorough investigation and urge Amazon to reinstate my account promptly. Thank you for your assistance in resolving this matter.Sincerely,***

  Business Response

  Date: 05/30/2023

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We restricted retail orders on this customers buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 5/31/2023.
  
  Sincerely,
  Amazon.com

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/16/23 I signed up for Amazon prime with a promotional code Offer from my light company. Order # ***-3722458-3077800 is the prime membership order. As soon as I processed the request, my account was completely disabled due to unauthorized activity, and it prompted me to call Amazon. I contacted Amazon and they stated I would have to wait 2 days for some department to send me an email to regain access to my account. I ended up getting the email and I was able to successfully get into my account, but now my ********************** membership has been cancelled and Im unable to redeem the promotion code from my light company becaude it has already been redeemed by Amazon.I reached out to Amazon through a chat and she stated she escalated it to a department that can help me but I have to wait 2 days. Im wanting the BBB to tell Amazon to re-add Amazon prime on my account so I can continue placing orders. I was the one who authorized every single activity on my Amazon account and Im frustrated that a huge company like Amazon makes it so difficult and doesnt understand my behaviors as a customer to know whats authorized or no. Be real.The promotional offer from my light company (direct energy) is PAVNPS8HMHRAS2AM. Please either release this code so I can redeem it again or apply the prime manually. Please call me, if Im unable to pick up leave a voicemail and send me an email please. I appreciate your help Thank you.

  Business Response

  Date: 05/03/2023

  Hello,
  
  I am *********************** from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with Prime Cancellation due to unauthorized activity on your account. To help you with this, I have looped in our internal team and reinstated your account. Now you will be able to access the account with no issues. 
  
  For your account safety, we would request you to change your password. 
  
  Regarding the Prime Subscription, I have checked the order details and see that the order was cancelled you weren't charged for it. In this case, as the account is active, I kindly request you to re-subscribe Prime on your account. 
  
  I hope this information helps. We appreciate your time and patience in this regards. 
  
  Regards,
  
  ***********************
  Amazon.com
  *****************************
  
  

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an Amazon Prime member so I pay each year for membership. Recently they have have changed their "free return" policy. When I need to return recent items I had to choose from a Wholes Food store which are all too far. And also ****** which is far but not as far as Whole Foods but when I got to ****** I have to wait in a long customer service line. I used to be able to get a free return code for *** which is really close. Now most of the time I have to pay for ***. So I asked the supervisor if I could find out before I buy an item if I need to return it could I go to a *** for free. She said there was no way. Could you find out from Amazon what I can do this. I don't want to get a "free return" if the free return is only free for Whole Foods or Kohls. The "free return" has a lot of restrictions and strings attached. This was no the policy that I agreed to when I signed up as a prime member.

  Business Response

  Date: 04/25/2023

  Hello,
  
  I am *********************** from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with *********** Pickup.
  
  However, I would like to inform that Free Returns are still available. You can still Drop off the package at the nearest *** center. You may follow the steps from the online return center and print the return label to return the package at the nearest *** center.
  
  You can learn more about our various return options from Returns / Label Free Box Free through *** / Amazon Fresh / ****** / Whole Foods / Amazon Go.
  
  I hope this helps. We look forward to seeing you again soon.   
  
  Regards,
  
  ***********************
  Amazon.com
  *****************************

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19963562
  
  I am rejecting this response because: It is not true that I can have a free return through **** On many of my returns the only free ones are Whole Foods or Kohls.  They are both far and I tried Kohls once and they had very long lines. Their amazon returns were mixed with their customer concerns. When I tried **** it said it would cost me like $6.99 for a pick up. I called Amazon and asked to get a free code sent to me so I could send it free through **** She would not let me do it. I spoke with a supervisor and she would not send me one. I either had to pay for *** or go to one that was too far for me. I asked her if I could find out before I bought an item what my return options were. She said there was no way. I told her that I did not want to buy a product I might have to return if I had to go to a return spot too far from me. I just would not buy it.  So if they can't give me a free return to *** somewhere close then I want to know that. I think this is really bait and switch.  They offer free return but they have restrictions on it that I cannot use it.
  
  Sincerely,

  
  
  *************************