Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,484 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-1775493-5421069 ORDER PLACED May 8, 2023 I added an item (Greenworks lawn mower) to my cart at a price of $384.10 (see screenshot). As i was checking out and completed the payment (a process that took about a minute), i noticed that i was charged $639.99 + tax. It seems that Amazon manipulated the price as I was checking out. If I did not check the receipt, I would not have known.I ended up cancelling the order because I felt cheated and mislead, but I would like to file a complaint about this as it is an unfair practice. I contacted customer service and they refused to do anything to rectify the situation. All I asked was for them to honor the listed price. It is important to note that between adding to cart and purchasing the item, only about a minute or so had passed.
Business Response
Date: 05/09/2023
Hello *******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear an incorrect price was displayed for the 'Greenworks 2 x 24V (48V) 20" Brushless Push Mower' when you placed your order. At any given time, despite our best efforts, a few of the millions of items on our site may be mis-priced. We do, however, verify prices as part of our shipping procedures.

As the order can't be processed for the incorrectly posted price, we won't be able to process the order for the price initially noticed.

However, I found a related item listed for $299 on our website. If you wish you may review the item details and place an order for the item accordingly. Here is the link for the item: *************************************************

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/10/2023

Complaint: 20032680

I am rejecting this response because: The fact remains that Amazon mislead me and many others by advertising a price and failing to honor it. On May 8, I found the item on Amazon's website that was listed at an advertised price of . The item was [description of the item] and was advertised at a price of $384.10
I immediately placed an order for the item and received an email from Amazon, stating that my order was being processed, but for the amount of $639.99. When i tried contacting Amazon, I was told that their prices change by the second and that they could not honor it.
I am extremely disappointed and frustrated with Amazon's actions. I believe that they intentionally advertised a certain price to attract customers and then failed to honor it. This is clearly a deceptive business practice and has caused me inconvenience and wasted my time, especially since I had been tracking this particular lawn mower and spent many hours researching its features.
I have tried to contact Amazon customer service multiple times to resolve this issue, but have received generic responses, even pointing me to purchase a completely different model that does not come close to the features of the one I ordered, and for the full price. I fond this insulting and I am turning to the Better Business Bureau for assistance in resolving this matter.
At this time I am seeking compensation for the inconvenience and frustration caused by Amazon's actions.
I hope that the Better Business Bureau can help me in this matter and ensure that Amazon does not engage in such deceptive practices in the future.

Sincerely,

*******************************
Initial Complaint
Date:05/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased three shelf liner rolls from Amazon, through their official website (Order #***-7587316-9725864). On the item's page, there was a link stating I could save 30% on the purchase if I paid with Discover Cashback Points. The promotion stated I would need to activate the promotion, then pay with my points and the discount would be reflected when the order was finalized. I followed those directions (activated then paid with points), but the discount was never applied to the order. The shelf liners were part of Prime and shipped from Amazon. I waited until the items were delivered, thinking that the discount would then be applied because the order was delivered and final, but no discount was ever applied. I contacted Amazon's customer service, and after a very unhelpful representative, I asked to speak with a manager. The manager said I would not be given the discount because "it's not sold by Amazon." This was deceptive marketing on Amazon's part as they had the promotion listed on that exact item's page. If I had known the items didn't qualify for the discount, I would not have bought them, and would not have used my points (which I can use in a multitude of other ways that just Amazon purchases) to pay for anything. I strongly believe this was intentional deception on Amazon's part given the placement of the add and the refusal of the rep to assist me.
Business Response
Date: 05/09/2023
Hello ******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order placed with promotion on our website. Thank you for bringing this to our attention.

I've reviewed the details of the order and the promotion details on the order. I see that promotional credit is successfully applied to your account and will be automatically applied on the items that are sold and shipped by Amazon.com. I see 3 x $2.25 promotional credit was successfully applied and 1 x $2.25 was used from the account.

Please know that the promotional credit only applies to products sold by Amazon.com or digital content sold by Amazon Digital Services, Inc. (other than limited digital content). Rewards may not be used for the purchase of software subscriptions, gift cards, digital video games or memberships.

Further, If any of the products or content related to this offer are returned, your refund will equal the amount you paid for the product or content, subject to applicable refund policies.

You may refer the terms and conditions of our website promotions here: ************************************************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/10/2023

Complaint: 20032322

I am rejecting this response because:
This does not solve or relate to the issue of the points I used to pay for the items or the promotion for using discover points that was promised. I have included screen shots of my order (without the address and credit card portion to protect my sensitive info if this is posted online for BBB). These were taken today, after reading the reaponse. You can clearly see there is no promotion or discount applied, only the points I used from Discover and the small remaining balance charged to my Discover card. After scouring my account on **********************, I believe the credits referenced in the response was for the "no rush" delivery, which is unrelated to my complaint. That was applied because I opted for a later delivery date instead of the faster prime shipping, which again, is a standard option from Amazon and not related at all to the "pay with points" promotion advertised. Otherwise I have no promotions or credits on my account.
The simple fact of it is that Amazon deceived me into using my Discover points to purchase the items with the promise of a discount for doing so. I was never given the promised discount, and my points are now gone. I could have used these for numerous other things, including a credit on my Discover credit card, which is how I had planned to use them. If I had known that Amazon would refuse to honor the promised discount, I never would have used them, and likely would not have purchased the items. As I used them before finding out Amazon would not honor their advertised promotion, I now have no way to return them, otherwise I would have immediately returned them upon learning this news.
Amazon needs to refund the 30% of my Discover Cashback points as promised in theor advertisement.
Sincerely,

***********************
Business Response
Date: 05/15/2023
Hello ******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for writing back to us letting us know the issue hasn't been resolved.

I've reviewed the details again and see the terms and conditions of the promotion provided by you with our chat support on May 6, 2023.

The terms and conditions clearly states the below points:

- Offer applies only to the purchase of eligible products, where Discover rewards is used for at least a portion of the purchase and the promotion is activated and applied at checkout.

- Offer only applies to products shipped from and sold by Amazon.com or Amazon.com Services LLC (look for shipped from and sold by Amazon.com" or shipped from and sold by Amazon.com Services LLC " on the product detail page).
Products shipped from and sold by third-party sellers or other Amazon entities will not qualify for this offer, even if "fulfilled by Amazon.com" or "Prime Eligible".

I'm sorry, as the order is placed for the item(s) sold by 'Pro-Mart', a seller on our website and fulfilled by Amazon, the order isn't eligible for promotion.

Thank you for your understanding. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/15/2023

Complaint: 20032322

I am rejecting this response because Amazon has not addressed the deceptive placement of the advertisement or the fact that the terms were only given AFTER the item was delivered and nd used, and I questioned where the promised discount was. If the item didn't qualify, why did Amazon advertise the promotion on the item's page? Why did it take several representatives before they could create such a reason?
I believe this was intentional deception by Amazon to encourage customers to buy items and pay with points from Discover when they knowingly had no intention of giving the promised discount or honoring the advertising they created. It is false advertising and I want Amazon to honor the promotion THEY advertised to manipulate me into making the purchase.

Sincerely,

***********************
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item that was about $500 February 2nd and they wont refund me. I have proof that I returned it. I've gotten the run around for 4 months.
Business Response
Date: 05/10/2023
Hello Desmin,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I apologize that you haven't received a refund for the item you returned. Since this item wasn't scanned by the carrier, and more than 60 days have passed, we're unable to issue a refund or assist further.

In this case, we recommend that you reach out to the drop off facility / carrier that you used to return the item to Amazon for further assistance.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a macbook pro that i didnt receive. i filed a claim with amazon and they approved my request, but before they approved it i also filed a claim with my bank to give me the funds back per directions of one of the support representatives. Once amazon approved my refund i let my bank know and they said they had to deny the claim since amazon approved a refund, so theyd release the funds so amazon could continue processing my refund. because of the claim w my bank, amazon said theyre having to contact backend to process it. this all started january/feb of this year. on april 9 they confirmed my refund would be processed after calling them 2-3 times a week for months. now every time i call they say that never happened, even though i can go in my account and email and see proof of them approving my refund multiple times. Now they just immediately hang up the phone or send an email saying theres nothing they can do. i had to take out a loan to pay my rent because of this. i just need my refund and now i want interest because this has taken so much time and cost me money.
Business Response
Date: 10/24/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

To help you with this, I've worked with our internal partner team on your request. They have reviewed the complaint details and confirmed the details below:

"Item was delivered to customer and not returned and when charge back was filed investigation was done. **** has closed the charge back on amazon's favor. No refund is due from our side"

We advise you to contact the bank for more information about reimbursement for the purchase.

In the future, we request the you to file an A-to-z Guarantee claim to resolve any issues related to Amazon Marketplace purchases before contacting card issuer as once charge back if filed we won't be able to take any action.

Please note that due to proprietary nature of business, we won't be able to share the details of investigation methods.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding! Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 10/24/2023

Complaint: 20032099

I am rejecting this response because: I already spoke with my bank. Both ********** and Mastercard advised it is the responsibility of Amazon to release the funds to me. ***** denied my claim and released the funds to Amazon because I informed them that Amazon approved my refund request. Amazon said I must inform the bank, because that was what was delaying my refund. However, after I called the bank so they could close the claim, Amazon refused to release the funds. They advised me on multiple occasions over the course of several months that my refund was being approved and I would receive the funds within **** days, until one day they starting saying its out of their control and basically theres nothing they can do. The story changed totally. I would have my refund right now if I had not followed Amazons instructions to close the claim with my bank. But now theyre telling me to talk to the bank to solve this issue, knowing theres nothing the bank can do. Amazon has my funds and theyre the only ones who can return them to me. If theyre not able to offer any agreement or settlement to provide my refund, I will have to file a pursue legal remedy in small claims court. I am even open to a refund in the form of Amazon credit because I shop there often. But as I mentioned, if theres no resolution I will have to take matters into my own hands.

Sincerely,

***********************
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau, I am writing to file a complaint against Amazon regarding their handling of my recent return and refund request. On November 24, 2022, I ordered a 2022 Apple iPad Air from Amazon with Order# ***-3243364-4657834 for a total of $547.49. I returned the item on January 5, 2023, within the allowed return period. The tracking number provided by the *** carrier confirms that the returned package was delivered to the warehouse on January 6, 2023. However, despite returning the item on time and proof of its delivery, Amazon has still not issued a refund.Here are the attempts I tried, but I still can not get my money back:1.I have made several attempts to resolve this issue with Amazon's customer service team, but each time I am told that the package is "returning to sender" and that I never received the package back. I requested that Amazon start an investigation on the package, but they refused and pushed the problem to the carrier.2.I also contacted ***, but they were unable to open an investigation for the shipment due to contractual agreements with Amazon. 3.Finally, I attempted to dispute the charge with my credit card company, Discover. However, Amazon argued that based on the 3rd party carriers guidelines, proof of delivery may not be available due to the carriers delete the proof of delivery post 60 days. As Amazon delayed in addressing the issue, Discover ruled in favor of the merchant due to the limited information they provided.I am frustrated with the lack of response and accountability from Amazon. I have attached all supporting documentation to this complaint and kindly request your assistance in resolving this issue. I am seeking a full refund of $547.49 for the returned item.Thank you for your time and attention to this matter.Sincerely,***************
Business Response
Date: 06/06/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on May 30, 2023. This email confirms that the refund has been issued for USD 547.49 to the original payment method.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 06/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:05/08/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is treating me unethically and has flagged my account for making several complaints I did not get my packages. They are delivering my packages to the house next door and I have health issues. I cannot carry heavy items down the stairs this happens all the time and when I called yesterday I told them they are delivering my packages to the wrong address I spoke to 8 people and all of them were saying the same thing as if they were reading notes. They said there is nothing they can do becauee the package is going to the right address they did not believe me and I told them Ii have lupus and I had back surgery and could not carry those heavy boxes down the stairs to my home they did not care/ they were headless and think I am lying. The one rep told me that I should not lie about not receiving packages. I have never been treated so badly. I need help I have talked to the escalations teams and also supervisor but not one perosn is taking my concern seriously. I am making this complaint about how I was treated and called a liar when this ks not my delivery address/ when a heavy package comes to my correct address. I go outside open it and take things a little at a time. They cant expect me to carry it from the wrong address all the way back to mine and hurt my back I am not allowed to lift anything because of my lupus. . Amazon does not care and they think I am making this up. I am being treated unethically for making a valid complaint. I have made 238 delivery complaints about my packages going to the house next to me since I moved here but they dont care. Some days my packages are left in the rain and they are not good anymore because they are left in the wrong address. I have been documenting this for 2 years. I need Amazon to listen to my valid complaint and understand they cant treat me this way when I have health issues and cant pick up heavy things. That is not ok. I should have never been hung up on yesterday or spoke to the way I was.
Business Response
Date: 05/22/2023
Hello,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thanks for your patience while we worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps. Weve pasted their response below for your convenience:

I'm sorry to learn of your recent delivery issues as well as your customer service experience, and we appreciate you making ** aware. As a longtime Amazon customer myself, I completely understand the desire to have your ordering experience be quick, efficient, and most importantly, stress-free. What you described is in no way indicative of the experience we would intend for you as valuable customer.

We have passed your feedback along to the appropriate teams with regard to your experience for full review and necessary action.

Further, Were sorry to hear that you havent received your items from order #***-9651539-6524249.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ********************************************************************************************* more information.

In effort to resolve future delivery concerns we have added permanent delivery instructions for Amazon branded delivery drivers to instruct them to "Deliver to the concrete porch with black metal staircase railings only. White ***** Do not deliver to the porch with wooden railing/two garage doors under any circumstance."

Please allow up to 14 days for this information to take full affect and populate to drivers.

Additionally, we recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/24/2023

Complaint: 20032009

I am rejecting this response because: This has been an ongoing issue for 3 years I have lost a lot of money I cannot carry heavy packages because I have a health condition. I hurt my back because my packages are not being delivered to the correct address and I have been unethically treated. My packages have been left in the rain many times and left outside. I would like a detailed reason why you could not refund me since it was Amazons mistake and it has happened *********************************************************************************************************************************** to Lyndhurst.

Sincerely,

***************************
Initial Complaint
Date:05/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 14th, 2023, I ordered a movie which I paid for to be brand new. It wasn't brand new so I contacted Amazons customer service via chat, and instead of going through the process of returning the item, the agent stated they issued the credit. The credit wasn't applied to my account. I don't shop on Amazon.com often as I live in ****** and only order from Amazon.com if they have things I want for less. Next time I went to place an order I noticed the courtesy credit wasn't there, so I contacted them back and they are now stating I was mislead blah blah blah SORRY...I wan't the credit they stated was issued as I didn't pay for a used damaged item.
Business Response
Date: 05/10/2023
Hello ****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the promotional credits.

As informed by me in our previous correspondence for the complaint #********, promo credits are non refundable. We've already issued a refund of $219.22 to your Amazon Gift card balance. We cannot make any further exceptions.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/12/2023
They applied the credit. Thanks
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a wheelchair from SimplyMedical through Amazon.com for my wife. She unfortunately ended up passing away and we were within our return window and so I returned the wheelchair. I was charged $150 to return the wheelchair and the original price of the wheelchair was $200. I have since made several attempts to the sellers through amazon and to amazon itself to try and resolve this issue. The first correspondence with Amazon they stated they would refund the amount even if the seller does not. That was almost 3 weeks ago and I have since contacted them 1-2x a week since then for an update. Each time they keep giving me the same answers, "They will have an answer for me in the next ***** hours."I have not contacted my credit card company yet as I was waiting for Amazon to resolve this issue on their own but it seems they are not going to follow through with their promises. I have the chat history where the Amazon associate said she would be refunding it to ** even if the seller does not. Let me know if you would like that screenshot for your records.
Business Response
Date: 05/10/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 05/10/2023

Complaint: 20031873

I am rejecting this response because:
Here is the order number

ORDER # ***-6722060-6879435

And email address is **********************

Sincerely,

***************************
Business Response
Date: 05/15/2023
Hello,

Buyer has been refunded for the return cost value to the original payment method used to purchase the order 112-6722060-6879435.
In summary,we have issued a refund for the return cost amount USD 149.26 to the original payment method.

Sincerely,
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings! Dear BBB,I am writing to report a review on Amazon that contains misleading information and could potentially harm the reputation of our product (ASIN B08VDRMGJP). The review in question is from a user named Faith, link: **********************/gp/customer-reviews/*************, who claimed that prefers to make the sea **** himself.In the review, ***** stated "It is ok But I Prefer to make the sea **** myself. Didn't feel the difference like the natural sea ****." This statement is incorrect and could mislead other customers who are interested in our product.Our product is made from high-quality organic sea ****, bladderwrack, and burdock root which are blended based on Dr. ****** diet recommendations. Our product has undergone extensive testing and quality control to meet the highest purity standards.Furthermore, ******* statement that "didn't feel the difference like the natural sea ****" is misleading and unsubstantiated. It is impossible to compare the effects of our product with another natural sea ****, as our product is formulated differently and contains additional ingredients. We believe that this statement could cause confusion among customers and harm our product's reputation.We kindly request that you remove this review from our product listing as it contains false and misleading statements. We believe that reviews should be accurate and helpful to other customers, and this review does not meet those criteria. We appreciate your attention to this matter and look forward to your response.Best regards, BioVit store
Business Response
Date: 05/10/2023
Hello from Amazon.com,
My name is *****, and Im a member of the Amazon.com Executive Seller Relations Team. ******************* received your email and requested that our team respond on his behalf.I understand that you're contacting ** about your request for a review on ASIN: B08VDRMGJP to be removed.
I have reached out and to the communities removal team an requested additional review. A dedicated team will reach out to you soon.
Initial Complaint
Date:05/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They did not deliver the product to me on the day they say they was and I have not seen it yet and now I have to pay more for the repair because it taking up the shop and I'm having to pay 150 a day and they are refusing to help with the bill even though it is there falt that it is no here yet
Business Response
Date: 05/10/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

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