Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,480 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
IN jANUARY i NOTICED charges on a card that was a friend of mine. these charges had been going on for months for **** **** that added up to ***** and on a card i removed from the account but they charged it anyway so i called to ask them to credit his card those amounts that were not sopose to be charged. they could not answer any of my questions and offered me a ***** promo credit and i had bought a generater and it used the credit and i canceled this order there by not spending the credit and after that they actually started saying that there was no record of the ***** credit and it was due to the fact i was getting tried of calling about spending this money in the way i had to spend it only certain things were I able to buy. anyway it the fact they are lieing about the whole thing now it is very low behavior.
Business Response
Date: 05/22/2023
Hello ****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the $60 promotional credit applied on the order #***-3899010-0237806 that was cancelled.

I've reviewed the details of the order and the account and see that a $100 promotional credit was applied to your account by our support team on May 20, 2023 to resolve the issue.

The promotional credit will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

I hope this helps. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/23/2023

Complaint: 20033588

I am rejecting this response because: So far I have not been able to spend the $100.00 and I was informed that it was ***** was still in credit but it still would not allow me to spend it. It could be my mistake but when i tried to look in my account to double check that it had not been spent I found my transactions were no longer listed as they were before and when i call and asked them I again got the run around and it took 8 different agents to tell me nothing. So I dont care if I get to spend their amazon credit or not I just want to speak to an agent with awithout the run around the way they have been doing, with a grudge that go started because of their bs. in fact all of this has been their idea or rules or promises that they have gone back on or out right lied. If they were really sorry for inconveince then they surly would answer question that I asked of them that were very simple questions or stop running me around and being creepy in some of what they said. I doubt this response is understandble to anyone other then the agents that were there doing all of this but I am stating what is the truth not what sounds good. So Amazon you tell me were did the list of transactions go and why was that something you did not want to answer? Straight questions should not be that difficult.

Sincerely,

*******************
Business Response
Date: 05/26/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you were unable to spend the $100 promotional credit applied to your account and want to know the list of transactions on which the promotional credit was applied as you were informed that there is still promotional credit available on your account. I'm sorry for any inconvenience caused with this and for the assistance provided by our support team. I'll definitely pass the details as a feedback to the agent(s) assisted you on this.

I've reviewed the details of the promotional credit and see that out of the $100 promotional credit, the balance was applied on the below orders for the provided amount.

1) Order #***-6894727-7548218 placed for $17.94

2) Order #***-8588999-7213808 placed for $14.49

3) Order #***-1056147-2462654 placed for $32.60

These three orders totals to $65.03 and the remaining amount of $34.97 is still available on your account.

I hope you find this information helpful. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:05/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *********************, my seller profile name is "Sporting Goods." I have been trying extensively to cancel a removal order that was made by Amazon disposing of over $13,000.00 of my inventory for no reason. We are approved to sell all products in the ***** inventory we have provided proof and still nothing has been done.The removal order ID is ********** and I am requesting you cancel it immediately of refund my costs, this is basically theft by Amazon.
Business Response
Date: 05/10/2023
Hello from Amazon,

I understand the Selling partner wants the removal order cancelled: RhQ9B5MaQW.

Please ask them to contact Selling partner support for this issue first: ******************************************************
Customer Answer
Date: 05/12/2023

Complaint: 20033457

I am rejecting this response because:
We have already requested immediate stop of the Disposal Orders but Amazon did not want to accept our request. There is no reason why they can't help us in such a very simple request. Please help us to stop this process immediately.. Reply from Amazon is shown below
"Thank you for contacting us today, we really appreciate your time.
Unfortunately we reviewed the case with the internal team and we can not
stop the disposal order while the internal team make the investigation.

The removal order 38PH3hpdIl cannot be canceled.
A removal order can only be canceled before it goes into processing.
Once a removal order is in processing, we won't be able to cancel it. In
addition, we cannot cancel requests related to Amazon-initiated
Required removals."

Sincerely,

*********************
Business Response
Date: 05/16/2023
Greetings from Amazon.com
Thanks for reaching out to us, We recognize how crucial it is for their business to get all questions answered.
Upon reviewing this case, we were able to determine that the initial request from the seller is for removal Order ID **********, however in the latest communication they are informing that our support team declined the request to cancel the removal order for 38PH3hpdIl which clearly is not the same removal order in question.
Please indicate to the seller to provide clarification as to which removal order they are facing issues with, furthermore as per Amazon policy stranded/unfulfillable inventory needs to be removed within 30 days unless the Seller has set up the auto-removal settings to dispose of the units (the seller is notified via email prior to create the removal order for them to be aware and/or to manage the units prior to get them disposed of).
We are unable to cancel removal orders manually on seller's request, but we can investigate if the root cause of the removal order creation was due to a tech issue, but for doing that the ** will have to provide supporting evidence about it.
Thanks for your time and cooperation.
Regards,
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sent me an email on May 8, 2023 stating:"Greetings from Amazon Services.We have charged your credit card for $2.56 in an attempt to settle your Amazon seller account balance.Note that the amount charged to your credit card may be less than the total amount you owe due to a credit limit imposed by your bank. If that is the case, we will continue to charge your card as often as every 24 hours until the remaining balance in your Amazon seller account is paid in full.You can also use the Make a Payment feature to repay the balance you owe. For more information, see Making a Payment.You can view your payment activity at any time by logging in to your seller account and going to your Payments Report.Thank you for selling on Amazon.Amazon Services Amazon has ILLEGALLY taken money from me. I called multiple times in attempt to reach someone about this. I got the run around and no answers. One person said she'd email me the number to Amazon Seller. She refused to provide the number--what she sent was an email with links. When I clicked on the links, there was now way to request a call... I have not used Amazon Seller in YEARS and they cannot just take money as they please.
Business Response
Date: 05/09/2023
Hello,

The charge of **** US to your credit card on 05/08/2023 is the result of FBA Storage Billing and FBA Longterm Storage Fee from 2020.
Thank you,
Payments Specialist
Amazon.com
Customer Answer
Date: 05/09/2023

Complaint: 20033350

I am rejecting this response because: I had amazon send me all of my things in 2019--BEFORE 2020, so how/why would you have anything in storage? If you had anything remaining, then that is YOUR fault.
REFUND MY MONEY!

This is UNETHICAL and DISGUSTING.

Sincerely,

*******************
Business Response
Date: 05/22/2023
Hello from Amazon,

As informed, the charge of **** US to your credit card on 05/08/2023 is the result of FBA Storage Billing and FBA Long term Storage Fee from 2020.

If you have any follow up or concerns regarding the same, please reach out to Selling Partner Support:

******************************************************
Customer Answer
Date: 05/23/2023

Complaint: 20033350

I am rejecting this response because: Copying and pasting the same garbage will not solve the issue. Actually READ my response. Print it out and have it tattoed on you if you need to. You don't get to make up fees and then take money out of my account when you feel like it YEARS later. This is unethical and illegal. I have not been an Amazon seller for YEARS and had my inventory mailed to me (which I pad for) YEARS ago. If YOU missed a couple of items and still had them in your inventory, I am the one who should be getting money from you for keeping my stuff. This is a class action lawsuit waiting to happen. Please stop playing with me. This is disgusting.

Sincerely,

*******************
Business Response
Date: 05/26/2023
Greetings from Amazon.com,

Given the report data is not displaying for the year 2020 to confirm what happened to allow the $2.56 charge to accumulate, as a one-time exception I have initiated a reimbursement of $2.75 to counter the charge. Have the seller utilize the Reimbursements Fulfillment report within their account to locate Reimbursement ID: *********** for verification. Have the seller make sure all information within their account is active and accurate to allow the reimbursement to process and push through the account.

As for any other potential instances of FBA storage fee charges, inform the seller to keep report records of inventory using either the Payments Reports, Date Range Reports, Fulfillment reports, or a combination of all available. That will make it much easier to track charges, listing activity and so on in the future.
Customer Answer
Date: 05/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 31, 2022, I purchase furniture from Amazon for ******** which used a third party (Zhangzhiyun). I requested a refund and was approved it. The vendor sent me a mailing lane to use which I did. I have been dealing with Amazon since February 2023 for my refund. I have been talking to numerous representatives regarding this issue but nothing has been done. I have reached out to ***** also regarding these tracking numbers and a representative helped me with getting the tracking number so why does no one else or the vendor cant seem to have the number. They should have various tracking information regarding these emails and phone conversations. I do not have the furniture and it has been returned, I want my ******** back. Can you hEli. Thank you. *************************
Business Response
Date: 05/10/2023
Hello,

We have reviewed the issue filed for the order and noticed that the buyer received a defective item.

Tracking numbers provided by Buyer don't show any valid delivery confirmation to the Seller's return address. There is no valid proof of delivery provided either.

Hence we are unable to issue a refund to the Buyer.
In summary, we are unable to ***** any refund for the Order as there is no delivery confirmation for the return information shared.
Customer Answer
Date: 05/10/2023

Complaint: 20033295

I am rejecting this response because:
Heres an email from Amazon stating that these are the tracking numbers and that the company stated on May 5 2023 have received the merchandise. I have been speaking with Amazon since March and every time they dont have any notation of our discussions. They still have my ***** and the furniture. I just received an email saying that are not returning my refund!!

*************************
Business Response
Date: 05/15/2023
Hello,

We have reviewed the issue filed for the order and noticed that the buyer received a defective item.

Tracking numbers provided by Buyer don't show any valid delivery confirmation to the Seller's return address. There is no valid proof of delivery provided either.

Hence we are unable to issue a refund to the Buyer.

In summary, we are unable to ***** any refund for the Order as there is no delivery confirmation for the return information shared.

Sincerely,
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date of the order is March 2nd, The order number is ***************** The cost with tax is ****** I agreed to make payments to the place selling the **** Aspire laptop, I have paid two of the $107.25 on March 2nd & $78.00 on April 1 The laptop is not working right I talked to Amazon the told me they can't handle it because it was over 30 days they gave me a link to talk to the place that was selling the laptop & told me to talk to them I did & they told me to talk back Amazon, The laptop still has a warranty on it, Neither side has resolved the problem.
Business Response
Date: 05/09/2023
Hello *****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item purchased in the order #***-7395711-7985019.

I've reviewed the details of the order and see that the return window on the item was expired on April 2, 2023.

As this is outside the return window, but still under manufacturer's warranty, I'd recommend consulting the owner's manual and/or contacting the manufacturer to see if the problem in question is covered under warranty.

Most manufacturers list contact information on the product packaging. If there isn't any information available, you may try doing a web search to find their phone number or website.

Thank you for your understanding. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date May 5 Delivered May 8 order # ending ****. I follow all of Amazon instructions on how and where to deliver my packages but drivers don't read them and when I complain to Amazon they threaten to terminate my account for filing to many claims when it is all do to driver error. This package was addressed to go into a locker at **************** Ter but as you can see by picture taken by driver and their notes it was left in front of door at ********************. I am often not home so invest in the complex ************** service where my orders should be placed inside a secure locker. My written instructions give clear extensive instructions and state "DO NOT LEAVE IN FRONT OF DOOR"
Business Response
Date: 05/10/2023
Hello *******************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for contacting us about your delivery experience. We take this type of feedback seriously, which is why I've further escalated this matter.

Thank you again for letting ** know about this issue. We look forward to delivering news of a long-term resolution soon.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/10/2023

Complaint: 20033063

I am rejecting this response because:
It only acknowledges receipt of complaint it does not provide any resolution.
Sincerely,

*******************
Business Response
Date: 05/13/2023
Hello *******************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for contacting us about your ongoing delivery issues. We take this type of feedback seriously, which is why I've further escalated this matter.

In order to address your concerns, We've contacted our *********************** team for assistance. We're unable to specify how long it will take for our investigation to be complete, although we're working towards a resolution and will continue to do so until your concerns are resolved. During our investigation, it would be helpful if you'd notify us of similar issues.

I will follow up with you as soon as possible with updates as they are made available.

If you have concerns about this issue or with deliveries made by Amazon branded carriers, please reply to this email with the best number and time to call you.

Thank you again for letting ** know about this issue. We look forward to delivering news of a long-term resolution soon.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/19/2023

Complaint: 20033063

I am rejecting this response because: I responded with the requested information but have not received a call. I also just placed another order and am waiting to see if its delivered as per instructions.

Sincerely,

*******************
Business Response
Date: 06/09/2023
Hello *******************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am following up with you regarding the issues that you reported with delivery and logistics.

At this time, weve determined the issue to be related to how the address was input in our system. Our *********************** team suggested updating your address to only include your address or the leasing office address in address line 1. In address line 2 you can suggest for the carrier to deliver to the lockers but having two addresses makes it so our carrier is unable to to see the buildings delivery notes.

Once this is updated this can take up to 5 business days to update across all platforms. I appreciate your patience while we work to correct this for your future deliveries.

I also wanted to thank you for your input during this process. We appreciate your time, effort, and patience.

If you need further assistance with this issue or with deliveries made by Amazon branded carriers, please don't hesitate to let us know.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:05/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i learned that Amazon was charging me $5.72 per month for over two years for a subscription to Kids freetime, which I never ordered. I was offered a partial refund but I am asking for a full refund.
Business Response
Date: 05/09/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear about your experience with Amazon Kids FreeTime Unlimited subscription. I see the free trial for this was started on June 7th, 2021.

As an exception, We've refunded 11 months for you, totaling $50.89. You will see that in 3-5 business days depending on your bank.

I see previously that $5.36 was attempted to refund for *** 2023's charge, however it has been declined by your bank. Please contact your bank for the refund and remaining charges.

April 2023 - Aug 2022 - $5.36 a month
June - July 2022 - $3.21 a month

You can view all of your subscriptions here: ******************************************************************

To prevent accidental purchases in the future, you can turn on parental controls and Purchase restrictions from your Prime Video Settings. For more information on how to turn on parental controls, go to: ***************************************************

Thank you for choosing Amazon. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/10/2023

Complaint: 20032999

I am rejecting this response because this is only half of the money that was stolen.

Sincerely,

***************************
Business Response
Date: 05/14/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the charges related to FreeTime Unlimited subscription on your account.

I've reviewed the details of the subscription and see that the subscription was signed up on your account on June 7, 2021 with one month free trial.

The subscription was renewed from July 7, 2021 to July 7, 2022 for $3.21 and from August 7, 2022 to May 7, 2023 for $5.36 totaling for $95.33.

Further, I see that the refunds processed on May 9, 2023 were declined. In this case, kindly reply to this email if you would like to get the $95.33 amount refunded to your account in the form of Amazon Gift Card balance.

I hope this helps. We look forward for your reply!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON FRIDAY MAY 5TH,2023. I messaged Amazon on a product I purchased and the customer chat was as follows.. they would refund me the amount of the generator. I did not see the refund come through so I got on the chat again and they said it was not refundable or returnable now. I am disturbed. I was told I would get the refund and now I am told that I cannot after so many days of waiting.
Business Response
Date: 05/10/2023
Hello ********,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item purchased in the order #***-9966623-1273039.

As the item is listed as Not Returnable item on our website and this has been successfully delivered to you, for health and safety reasons we're unable to accept the return of item 'Pulsar 1,200W Carrying Handle, PG1202SA Gas-Powered Portable Generator, 1200W, Black/White' for a refund.

For more information about the Amazon.com return policy, including those items which cannot be returned, please visit the following link to our Help Pages:

*****************************************************************************

We appreciate your understanding. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************

Customer Answer
Date: 05/11/2023

Complaint: 20032760

I am rejecting this response because:
I explained that it was not opened and not damaged. I just wanted return becuase i did not have a use for it. according to the customer service agent he said he would refund without me returning it but did not get the refund. now they wont do anything. that is considered fraud. it is in writing. i was not aware it sas not returnable
Sincerely,

*****************************
Initial Complaint
Date:05/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I moved last May I had a large order delivered to my new condo. When I got home none of my order was here. The closed my account after they refunded the order. I have gone back and forth with them to reopen the account because I am disabled and I depend on them them to get things delivered to **** finally closed my old account under email ******************************* I started a new account and even applied for the Amazon Store Card and I have no issues at all. My account was closed today with pending orders that I had and now none of my Amazon devices work. I need my account reinstated.*****
Business Response
Date: 05/09/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the hold placed on your account. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. We've found your account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final.

If you believe that there has been an error, let ** know by replying to the email sent to you dated May 8, 2023 at 11:29 AM (PDT) with the subject line "Your Amazon.com account has been closed". Our **************** team cannot reverse this decision or share more details on this matter. They can only confirm that this message was sent and can also assist you with technical issues.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 05/10/2023

Complaint: 20032745

I am rejecting this response because:
It does not address the issue at hand and does not explain how to get the account reinstated

Sincerely,

***********************
Initial Complaint
Date:05/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my subscription with Amazon on Nov 8th 2022. They sent me a refund. Today unrealizing they were still charging my account over ***** per month since my cancelation on Nov 2022, I find out from my dtr who works at the bank I have my account. I had to call 4 times 2 times got cut off. Other two unsuccessful.I am seeking a refund for Nov 8, Dec, JanFeb,March and April and May 2023. I was being charged for subscriptions I never ordered, HBO, STARZ,PRIME THAT I would never watch/order anyway. Thanks for your quick response.
Business Response
Date: 05/10/2023
Hello ***,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear about your experience with your HBO, Starz subscriptions, and your Prime membership.

I've got the details of the request reviewed by our internal team and the team, as an exception, have refunded the remaining charges for each subscription. You will see the refunds within 3-5 business days depending on your bank.

HBO - February 2023 - $17.27
Starz - February 2023 - $9.71

Both HBO and Starz were signed up for with a free trial on January 29th, 2023.

For your Prime membership, I see the membership was cancelled on November 8th as requested, and was signed up again on December 17th when an order for a TV was placed, leading to the additional charges. I have refunded December 2022 and January 2023 for $17.27 each, as all other months have been refunded previously.

Please see the Prime Video Terms of Use for full information on cancellations and refunds: ****************************************************

You can view, manage, and/or cancel your active Channel subscriptions from the Manage Your Prime Video Channels page in Your Account:

************************************************************

If you have logged into the Prime Video app on a connected device, such as a smart TV, you can also manage your Prime Video Channels subscriptions by navigating to the Settings (gear icon) in the app, then selecting Subscriptions.

To prevent accidental purchases in the future, you can turn on parental controls and Purchase restrictions from your Prime Video Settings. For more information on how to turn on parental controls, go to: ***************************************************

Thank you for choosing Amazon. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.